Andrew Shields has taken care of my Mercedes for service year after year after year.My Mercedes is 11 years old purchased from Avondale Dealership formerly Park Place.Guess where I am going when it is time for a new one?When my Mercedes was wrecked twiceDoug Barnes with Avondale Dealership (formerly Park Place) has taken care of my Mercedes to bring it to its original state.Nobody can tell externally my Mercedes has been wrecked.Avondale Dealership with these two individuals are highly recommend because your Mercedes is taken care of for life.You can be the judge.

When you want service done correctly the first time, with very experienced Tech and knowledgeable staff.. Grapevine Mercedes is the place to come to.

25 years of buying from the same company through Hesham. They are family to me and I’ve purchased over 25 cars in the past 22 years from him. Whatever it takes, they get it done. Whatever you want, they make it work. Whatever issues may arise, they find away around it. No sales pressure, absolute knowledgeable staff, beautiful establishments and I couldn’t be happier.Ali

I think when Park Place left, they took customer service with them. No one seems to know how to treat customers anymore. Called a dozen times, and half the time was hung up on.To get simple paper work sent to me, no one knew who to call and what to do.Its sad. will not be purchasing anything from them.

Two words sum up Park Place; Superior Service. This dealership went above and beyond to secure our patronage. I tip my hat to Shola who guided us through the process. The wife is ecstatic with our purchase!

Thank you Cale for exemplary service!

I gave this place a second try. Sadly, the service department needs a lot of work. Honesty is the number one factor in car dealership. This place lacks this characteristic. The advisors try to scare you in doing everything! They nickel and dime you. Im not sure if this Park Place is associated with the Dallas location, but anything that has PARK PLACE, I have decided to stay far away from. Your wallet will thank you for it.

I was looking for the 10 stars but I guess 5 will do, ANDY LY is Awesome, he treats you like family I definitely recommend him for your service needs. keep up the good work buddy!

New Sales Lady, didnt know very much. Told us some wrong information. Need better detailer for cleaning your car. My inside of my car went in a little dusty, came out nasty and dirty.

We recently purchased our second Porsche from Aaron Fisk last week and is was even smoother the second time around. Aaron was on the look out for a specific vehicle for us and literally we did everything over the phone. When it was time to come to the dealer the total process took about 15 minutes from turning in our trade, inspecting the Porsche and signing the paperwork. I have already referred friends to Porsche Grapevine and will come back here for all our automotive needs.

I worked with Luke to finally realize a childhood dream, owning a Porsche. From the outset Luke was communicative, open, honest, and accommodating. Luke had my car ready when I arrived and after a brief period of signing papers I was on my way back home, worry free and able to fully concentrate on getting to know my new Macan, I would absolutely recommend not only Porsche Grapevine, but Luke Manning as well. The service I received makes me want to use Park Place in the future even though I live 4.5 hours away!

Body shop was outstanding. Electronic updates on progress were perfect

Awesome experience every time

Lovely atmosphere and quick service. Came for routine management of my car, great waiting area. Used to be a better selection of complimentary items (more coffee choice and nuts & chocolates - not there anymore) but I guess theyve had to make cutbacks. Comfortable seating, temperature and useful work stations plus WiFi. No one bothers you either which is nice.

I took my car there for a plan A service according to the car. The service advisor said that the car didnt know what I needed, so I allowed them to perform a Plan B service. The service advisor had to leave early, or so I was told, and when I received my car began to ask questions about the economy mode. The new service advisor was clueless. I received a text a day or two later asking about the service. When I explained to them about the clueless service advisor I received no response, but I texted them again; no response. I will not go back there again.

I love Park Place MercedesI have a long history with them and wouldn’t change it. They have the best customer service & that’s what sets them apart

My wife and I bought a Macan Turbo from Luke and the Porsche Grapevine team this weekend. The experience could not have been better, and the fantastic customer service sold us on purchasing from this dealership. Luke greeted my wife and I within seconds of walking in the door, and listened to what we were looking for. He had us both test drive the car and answered all of our questions. Its clear that hes put a lot of work into learning about the Porsche brand and its heritage. I also want to give a big thank you to Alex for keeping my wife and six-month-old baby entertained while I was on my test drive. Even though he wasnt the salesman working with us, Alex took took the time to make sure she had a great experience at Porsche Grapevine as well. Im certain this wont be my last purchase from this dealership.

Went in to get a part was taken care of perfectly. Very clean area. Will go back.

Very disappointed with last service appointment. Went in for B service and was told I need a brake flush, which I declined dive brakes were repaired less than 200 miles prior. Next up was their recommendation for a $450 battery which they said I needed. Declined that as well. Its been 3 months - havent had a dead battery yet! I have lost trust in this dealership and wont be back for next car purchase (have bought 2 previous Mercedes from them).

Exemplary staff and servicing for Mercedes Benz sales and maintenance. Spacious waiting room with PCs, TV, and complimentary drinks and snacks.

They are always cordial there.

Plenty of parking. The people there go out of their way to help

Service adviser, Martin Delgado is awesome!

Nice high end dealership.

One of the best body shops in the area very very professional

Great service and attention to all your car needs

Sopberb facility and vedy customer focused

Best of the best! They go the extra mile.

I love the service by Kenneth RiceI like this guy

Always excellent service. My favorite AMG C63S

I buy parts wholesale great people

Good collection of MB cars. Service is average.

Good customer service. Service is on the expensive side

Mintzi Cranshaw is the best.

Picking up my new car

Excellent serviceTop notch

Nice and very profesional staff

Friendly and helpful staff

Low pressure shopping - ask for Emily Hartman

Very professional and efficient!

Excellent service and always clean

Awesome Dealership Grapevine Mercedes

Great customer service

Good in all ways

Always helpful

Never have I had better customer from greeting to farewell!

Great service department

So glad we purchased Mercedes at Park Place. Customer service is over the top.

Decent service

Nice place

Nice $$

Wow

Catering