Ive purchased 1 new and 1 used vehicles here and Ive had nothing but good experiences. If youre in need of a good reliable vehicle, go see my friend Ty Young. Honest and dependable. He will do what he can to help get you get in the vehicle you want for the price you want.

Due to rural living a far distance from several dealerships I chose Grapevine Ford to repair recall items on my 2018 Raptor. I was not disappointed. Online rapid lane reservation was painless and upon arrival vehicle check in, expedient. Ana was very helpful, informative and courteous. Vehicle was completed in nearly exact time estimate and washed free of charge even though it was a recall item..Exemplary customer service, Ill be back! RR

I Absolutely loved the buying process at this dealership. My sales rep Maxwell made the process of purchasing my vehicle super easy and stress free. He was very knowledgeable and made me feel like i was at home. Maxwell worked hard on my behalf to make my dream car my reality .

We ordered a Lincoln Corsair a few months back knowing I there is a vehicle shortage. I have a baby due in October and the salesman Mark was so honest that they would work heard today meet that deadline. Every step of the way was amazing and smooth. Even the dreaded finance office was in & out!!! So happy to join the Lincoln Family!

The folks a Grapevine Ford were awesome, showed up for my appointment early and everyone was very attentive while I waited. My sales person Xavier was excellent, the whole process was quick. I’m happy with the service and my purchase.

Tony in Lincoln sales did a fantastic job getting me in a great vehicle! Start to finish I felt valued and respected. (Unlike the Audi dealership directly across the highway! They could take some lessons from Tony and Grapevine Lincoln on customer service! Fact.) Thank you Tony!

Very courteous and efficient. I appreciate most that they took me seriously and not question if my husband was coming. As a women this is the most annoying thing and never once did they question my next move. Would recommend to friends and family!

I bought a new car here recently and actually enjoyed the experience the entire way through. Everyone I dealt with was patient and remained cheerful even when I asked a million questions and flip flopped between cars. Between Naod, Andrew, and David I was in and out within a couple of hours with a car that exceeded the features I wanted and came in below the price I expected. I highly recommend coming here and know my family will come to Ford Grapevine in the future.

After a terrible experience buying my last car, I was dreading this experience. However, Cameron H did an amazing job. He was very realistic with me. He never once got pushy. I appreciated how chill and honest he was. I never felt pressured. Thank you for making the car buying experience way better than I was anticipating!

I felt Matthew Hoopes was a pleasure to work with and did everything he could to accommodate me during the purchase process. Not only during that process, but he reached out more than once in the days after to see how else he could help me--further reviewing the vehicles options as well as offering to clarify and respond to any questions I might have. Thank you!

Great place to deal with. Pressure free, knowledgeable, friendly staff. Fantastic deal on purchase. My first time to deal with but will be back.

Julian is literally a rockstar salesman!! This is my 3rd vehicle purchase from him this year! I would rather buy from him and appreciate his approach to customer service. He may be young but he is old school in the way he treats his customers. Go to grapevine ford and ask for Julian!! You will thank me later

Ty Young was absolutely fantastic! He just sold me a vehicle yesterday and took care of absolutely everything I needed and answered every questions I had! He’s a genuine, funny, and really likable guy. Thank you thank you thank you Ty! You rock! Keep up the awesome work!

Went in looking at a Bronco Sport Big Bend trim. Window sticker said $32,000 but they wanted to charge $8,000 ($40,000 total) over sticker price because they don’t have enough of them and they don’t know when they will get more *high demand?*. They had 9 Broncos on the lot and the salesman told me they would be receiving more in a few days. Other Ford dealers are getting more in a week. What do you mean there aren’t enough? also on top of price gouging, they wanted to charge me almost $1,000 because they already tinted the windows? Didn’t budge on price at all and didn’t have a solid answer to any of the questions or concerns I threw at them. Salesman just kind scoffed and said “Uncle Sam has to get paid too” as if that’s a good excuse. Uncle Sam will get paid regardless. I don’t have time for a business that’s so money hungry and ok with taking advantage of its customers. I got a better deal on a full size pickup at another dealership. I understand trying to make a profit but price gouging your customers just for the sake of doing it is ridiculous and will come back to haunt you. I will never do business with Grapevine Ford. Take your money and time to people that won’t take advantage of you. Worst experience I’ve ever had.

If I could give this establishment 10 stars I would! They have been nothing but helpful. I was kept and still being kept in the loop about everything. For me this is something I wanted to get done quickly considering the amount of fords we have purchased and really just want to go in sign papers and be on my way. And they have that covered. This is the best experience I’ve had at a Ford dealership and all my next purchases will be through this establishment. I will drive 5 hours just to see them again and I will recommend them to everyone I know! Thank you grapevine!!

Called to get a service appointment scheduled and just that experience on the phone was enough to convince me to never go to that dealer for service or purchases.They are old fashion and didn’t have an auto attendant on their phone system so an actual person answered and transferred me to the service Dept. Then I got transferred again to their scheduling Dept. Had to wait at least few mins in between each transfer.Their scheduling Dept had a huge language barrier and seemed like it may have been overseas.Then they stated that due to COVID-19, I couldn’t wait for my vehicle there to be serviced and offered no shuttle or loaners! So basically I would have drop the car off, arrange my own transportation to wait for service, then go back.. what a joke of a system. Took the extra time to drive to Autonation and I’m glad I did.

Had a great experience purchasing our vehicle. Very helpful staff, courteous staff, asking every five minutes if we were okay. Our sales person Ken was great. The finance manager Garry Johnson is SUPER!! Highly recommend deals with Grapevine Ford!!

Matthew Hoopes was our car salesman and he was absolutely amazing!!!! We live a hour away and he worked everything out with us via phone so that by the time we got to the dealership we just had to test drive and sign! He was very helpful and very nice! Definitely recommend Matthew!

We have a very good experience with Grapevine Ford! I never feel pressure by the sales man. They did everything they can to make my wife and me comfortable during the process of trade-in and buying a new truck. I recommend this dealership to anyone looking to buy a new vehicle.

I called and called and pressed all available links to get me to different departments and not a single one was in America or could directly answer my question. They all want your personal information and someone will call you back. Multi-billion dollar company and this is the outsourced garbage service you get. Do better Grapevine Ford...do better.

Honestly this was the easiest and smoothest car buying experience I’ve ever had. All the employees are very kind and funny! Made the time go by fast and I left with a great deal! Best dealership in Dallas by far. I will continue to use them for all my car needs.

Walked in with old truck walked out with new. At the best interest rate I’ve ever gotten. Will definitely come back

Great friendly staff that helped me get what I want. Right when I got to the parking lot, I had someone run outside to help look for the car I wanted. Love the Hellcat I used to fly to my home.

Excellent customer service. Made car buying smooth and easy. I love my new truck. Thanks Grapevine FordYou guys have an amazing team.

Valeria is hands down, your girl!!! So so happy we went through her to buy our new truck. She made the process so smooth and easy. It was our first time financing a vehicle. We have only ever paid cash for cars so we were nervous going into it and she made the experience amazing! So grateful for her and Joe and grapevine Ford. Highly recommend!!! Thanks so much y’all!

This is absolutely no joke. I’m not paid to make this comment. Grapevine Ford, over the last 10 years, that I have been doing business there, I always have had an absolutely incredible experience all the way around.You have a knowledgeable, and non-pushy sales staff. You have a very seamless process from getting your trade appraised, to knowing where you’re going to be in the buying process. No BS games!!The finance department that’s always probably the scariest part for people, is always very easy and very non-confrontational.Go see Ken Augusta today, and Zak in finance and have a great experience like I did!!Brian

Bought my vehicle here a couple years ago. Brought it in over a month ago for service repairs. Communication to me has been bleak, with not many updates, parts on back order, and not much customer service. When I asked to speak to a service manager, I was informed ALL 3 were out, and wouldn’t be back until later the following week. I would highly recommend you debate how much customer service means to you before you make a big decision.

Great experience with this dealership. Doni was transparent and super easy to work with. Met me at the airport and really went out of his way to make sure the process was as painless as possible. Would highly recommend again

Service dept will not take or return calls. Left my truck there 2 full weeks for repairs. One issue was the sun roof would not open and close correctly. They adjusted the sunroof, now it squeeks and rattles and it took me 5 minutes to get it to close. Also have a new issue with the truck. I have extended a dealer extended warranty and I live 180 miles from the dealer, so stopping in is not too easy, need to contact by phone prior to taking back again.

Ken Sr was very transparent and helpful during our buying process. I appreciated how well he delivered on my expectations.

Matthew Hoopes and Willie Stephens were excellent staff and great to work with on buying a new car.

We had went to see a used car that we found online. From the time Xavier Perez walked up we knew he was our guy and the process was smooth from there. He was very knowledgeable about the vehicle that we were looking at. Xavier took his time and explained some of the features that the car had to my mom. We didn’t feel rushed or pressured at all during the sale. I would recommend asking for him if come here looking for a vehicle.

I’ve never had a more honest and caring sales person than Keaton. He went above and beyond to help me find the right fit, and answered my questions thoroughly. I could tell he was very knowledgeable about the car I was looking at, making the buying process a smooth one for me. Definitely recommend going to Keaton for your next car - you won’t be disappointed!

Xavier helped us and was so wonderful! Made our dreams a reality and for that we are forever grateful! If you need a car please ask for Xavier Perez and you won’t be disappointed! Thank you again Xavier! God bless you!

Needed a truck and got one is an understatement. David Fillmore and Brandon deserve recognition for the quality of service me and the wife got. No rush, no haggle, no pretty and I got the nicest truck Ive ever had the pleasure of driving. If youre looking for a car or truck at least give Grapevine Ford a chance and this is complete unbiased service. Thanks to David and Brandon for making it as easy as it was.

This place is great! If y’all ever go up there looking for a car ask for Ty Young. That man did everything possible to get me in the car that I really wanted and he made it happen! 10/10 service

Super simple and easy buying experience. My salesman was Ken Sr. And Ive bought a few vehicles prior to him. He as before got me great money on my trade, and made everything quick and easy. Highly recommend him if youre in the market for a new vehicle and find yourself at this dealership.

Ask for Xavier if your interested in purchasing a vehicle. He helped me purchase my first vehicle and there was nothing that I had to worry about. I appreciate him!

Matthew Hoopes has all my future business. Won’t buy a car/truck from anyone else. Thanks for everything you do. My wife is loving the new expedition.

My salesman Keaton was incredible! He was very efficient in helping me out, and made my buying experience better than it has been anywhere else! 5 out of 5 for this salesman! He really went the extra mile to make sure I was satisfied with my entire experience, and product i received. I hope he is still there next time I need to buy, and will most definitely be recommending him to anyone i know!

Let me begin by letting you know how stressful trying to find the right car has been. The second that I talked to Ty Young he immediately wanted me as a customer. I told him what I needed, and get got me exactly that and more! He has been the first dealership experience that I have had where I didn’t feel like I was getting lied to or price gouged. Dude is 100% there for YOU and not the dealership. I will forever go through him for ANY car purchases. Also, when you go test drive a car with Ty it feels like your hanging out with one of your own friends. Most down to earth and personable guy I’ve met while trying to buy a car.

Davin Rojas is the guy, he helped me a lot, and made sure i get the car with best deal possible. I bought 2015 mustang ROUSH RS2. Finance guys was really cool. Hope to be your long term customer. :)

Fantastic experience in purchasing my Navigator. Tony, David and Kal were all first rate and provided white glove service. The process was quick and efficient from picking out the vehicle, to the financing to the training and explaining of the new features. I will go to then for my next vehicle too! Well done!!

Just wanted to express how great Keaton Rowley was. Exceptional young man besides his awesome beard he is very knowledgeable down to earth guy. From start to finish he had answers for every question I had. Made sure I had the best experience. I would definitely come back to him and refer my friends and family to him personally only!!

We went to Grapevine Lincoln to lease another Lincoln for my husband. Our sales person Tony was knowledgeable, friendly, and very helpful. However; we spent too much time at the dealer and over 4 hours was exhausting. This was the only problem I found, besides that,everyone was so helpful. We definitely WILL come back again. Thanks Tony for making my husband very happy with his new NAUTILUS.

Great people. Great place. They take care of you and keep you very informed during the entire buying process. Garry and Neil will get my business again.

I had called to find out about a vehicle they had listed and spoke with Debi Harvey. She confirmed that it was available and we set a time to get together that day. I arrived and she was one of the most gracious ladies I’ve ever met. There was no hassle no pressure everything was professional and timely. We negotiated briefly and my decision was made to buy the truck.Interestingly the break room where coffee is available was in use so Debi ordered coffee from Starbucks…………which I appreciated very much.I would highly recommend Grapevine Ford if your looking for a new or used vehicle.Look up Debi you’ll enjoy the experience 😊

Exchanged a battery under warranty in less than 10 mins. No hassle

I’ve bought many cars and trucks through the years, and I must say that buying my new Ford Ranger was so easy and peaceful, No stress and no pressure! My sales lady was so helpful and knowledgeable, and my finance guy was great too! Thank you Jo and Gary and Grapevine Ford… I’ll see you again for sure when it’s time to get my next vehicle!

Got me in this and im very pleased with it and the service i received . Ask for Maxwell Wilkerson . He will work with you and get your in the vehicle you want .

Julian made my car buying experience exceptional! He made sure I found the perfect car for my budget. All of my questions were answered throughout the entire process as this was my first car purchase by myself. The other staff members were kind and informative on every step of the deal. I highly recommend Julian and Grapevine Ford!

Really liked the video walk around the sales rep did before we traveled to the dealership. Also enjoyed the candid nature of the sales team, full transparency! Thanks again, Ken Sr.

Pete in the shop is absolutely the best we’ve ever worked with. He went above and beyond to offer the best customer service! We came in after being done wrong somewhere else and we had same damage that needed fixed. He took his time to repair it and explain what happened. He fixed it right on the spot and we were on our way! He has earned our business for life. Thank you so much, Pete.

Max (Maxwell) was super nice. Did all the dealing by text. Fiancé guy was very friendly. Every person I saw looked sharp. Everyone I came into contact with was friendly. My only reason for not giving 5 stars is time. The numbers $$ were settled so it should have just been paperwork and pickup of the vehicle. It was 2 hours. Two hours is way too long. I’m older and have bought a lot of cars — And anything longer than 30 minutes is too long. It was Saturday … I get it - but it was 9am. We completed the finance link online. This didn’t save any time and had to fill out paper copies anyway. I would buy a car again from Max.

I worked with Devin Bear. He worked diligently to find a pickup truck that met my wants/needs. Devin is personable, and is technically astute....no shuck & jive; rather, a calm and even-handed demeanor. It didnt take long (like less than 5 min) for me to figure out that Devin has a great set of skills and he is experienced enough in life to carry on a conversation with everyone he meets. Needless to say, Devin stays REALLY busy. Make an appointment so you can ask for him when you walk up to the front door.

Grapevine Ford has the best customer service in the dallas area. Hands down! Iv been to other Ford dealers and grapevine is the go to place. My guy Maxwell Wilkerson is a real professional. He worked with me on getting my new car and it was such an easy transition. Go check out grapevine ford!

Nice people, nice dealership, good process. My sales rep Steven was respectful, hard working, accommodating, and easy to work with. Grapevine Ford won my business because of their attitude, atmosphere, and customer service.

Amazing dealership! Family recently purchased a King Ranch F-250 and i have to give majority credit to our salesmen Jake! He was quick and efficient but also kind and informative at every stop. I recommend Grapevine Ford to every person i run into looking to buy.

Outside of working with a great salesman and great finance agent, my experience here has been horrendous. Bill did a great job showing me a vehicle and servicing my requests during the initial purchasing process; Garry was very knowledge and offered me everything I need when working with finance department. I would give them 5 stars.Working with the service department has been an absolute nightmare. Bought a used 2019 Ram 1500 about 3-4 weeks ago and started experiencing problems. My truck wouldn’t start and my check engine light appeared on my dash. I called Monday to explain my problems and that I had purchased the service warranty when I bought my truck. I was told to bring the truck in Thursday morning. I understand the shop is busy but luckily we had another vehicle to get to/from work. I bring the truck in Thursday morning and was told I need to go to Dodge because it is a Ram and that if I leave it here that’s what they will do. I asked about a loaner vehicle because I am now without the truck and the spare vehicle we had previously. I was told they don’t provide loaners. So I left frustrated and upset that instead of telling me this over the phone on Monday I am here today getting different information. The Service Advisors could not have been more inconvenienced I was there with an issue on a vehicle I bought from Grapevine Ford! The customer service was laughable, and not in a good way!I left with my truck because there was no way to be without a vehicle. I call the service department again and was told that my service warranty may not even be active as it takes a certain amount of days before it activates. Through all of this, I have been given different information from each person I’ve spoken to and the only people that have helped me have been SALES agents.

I would not recommend selling your car here. It took a week and several phone calls before they even called the bank for payoff information. Then, there was an internal issue so the payment was delayed another week. I called the sales person whose voice-mail was not set up. After multiple automated redirects, talked to a sales manager and was told that its not a quick process. I asked why no one called to keep me in the loop with the issue and was met with it was internal. When I mentioned that this process had been difficult, he gave me the, thats how it goes spiel.Even now there isnt a timeline for when they are going to send the check once they receive the title. Go to Carmax. Weve sold other cars with payoffs needed that went much smoother. Well be taking our other vehicle there (or literally anywhere else).EDIT: The customer support email below doesnt work and Im still awaiting payment.

Chris Vasquez, even being new to car sales did excellent. Between him, and sales manager, and Zach in finance, they were able to make a deal at the numbers I new and felt where right. Was a bit of haggle at first working my my trade-ins. But if it was not, they would not have been doing their jobs. I definately feel I was treated right and fair. After solid 20 years, someone has earned my business over Towneast Ford. Thanks Grapevine Ford and expecially Chris. Good luck in your opportunity in car sales.

Excellent customer service, ask for Charlie Emmons he’s an amazing salesman very helpful,friendly and professional also Christopher walker his very professional service advisor. They have a great selection of cars and trucks.

This was the fastest and easiest car purchase I have ever experienced. Blane was very knowledgeable about the car I was buying. I already came in with my car salesman filter, but I didnt feel like he was trying to sell me on anything, making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thanks Blane! A+++

Doni was super in helping us get our car! He showed us 3 or 4 different vehicles without any trouble! Thank you! Everyone was so very nice! Made it easy! We will definitely use Doni again!

Awesome sales staff. Great experience! Justin, Ken and Omar each had a part in our buying experience and it was seamless start to finish. Each employee we talked to or came across in the dealership greeted is and asked if we needed anything, attentive and accommodating down to the finest detail. Highly recommend buying your next vehicle here.

I had an issue with my wiper motors I took it directly to grapevine Ford, it may have taken longer then I would have liked but Miguel Luna in the service department took great care of me. And I’m willing to wait as long as the work is done properly. Ask for Miguel if you go to Grapevine Ford great guy! And Great Customer service!

Excellent customer service from Josh Rose. He was very informative about the vehicle I was purchasing. The easiest vehicle purchase Ive ever made. Josh made the buying experience very simple and no hassle. I will definitely be coming back to Grapevine Ford and purchasing a vehicle from Josh in the future.

Maxwell made it a pleasant experience with the purchase of our vehicle. He followed through and delivered from start to finish.

Bought a new F-150 from Josh and hands down it was the best service I have ever had while buying a vehicle. Josh was courteous and extremely knowledgeable about the truck. He was able to answer all my questions and got me in a truck that I truly love. The level of service that Josh provided is seldom seen today and he is the single reason why I bought the truck today at Grapevine Ford. Because of his genuine care for his clients and in-depth knowledge of the vehicles I will definitely go back for my next vehicle and recommend to my friends and family.

Had a great buying experience at Grapevine Ford purchasing a new Expedition. The Salesman, Matt Hoopes, was very knowledgeable in his vehicles features and explained the contract details in depth with no hidden agenda. I would highly recommend Matt for any of my family or friends. Look him up for your next Ford purchase!

Friendly place! Very helpful and made me feel comfortable with what options were available. Very happy with my purchase!

A month or so ago I purchased a F150 truck to tow my 35 fifth wheel RV from Grapevine Ford. Miscommunication, despite assurances that the truck was able to address my needs later ended in an inability for the truck to the job . My call to new car manager Cameron Martin, who responded the same day and instructed me to return the truck for a replacement. Camerons hard work and genuine concern for my needs was refreshing . In my career as a home builder for forty years your word is your bond . Integrity is what will always be what I will take away from my dealings with Cameron Martin . Ford is fortunate to have Cameron this take a tough situation and turn it into a positive outcome. My family of Ford owners all now know where we can bring our future business and trust that we will receive professional and honest representation from Grapevine Ford . Thank you REX MCADAMS

Bought a new Ford Ranger and had a great experience.

We came in just to look only, my husband Steve didnt even bring his checkbook! We told Russ what we wanted and after seeing our F-150, we couldnt resist buying it. He was so patient with us and worked so hard to get us the price we needed. Garry was amazing as well, he got us out and in our new truck with his great personality and appreciation!

My sales person Debi Harvey was great! She answered all my questions and was very friendly. Garry Johnson In the finance department was very knowledgeable and provided a very relaxed atmosphere when I was signing all the paperwork. The entire process was very seamless.

This was the nicest experience Ive ever had. I understand that we are always supposed to be at our best and make sure that the sales are good but let me tell you... our man Julian showed us options that were affordable to us, and not only that, he considered insurance, safety and the complete financial responsibility that was to come with the car.I tend to forget everything regarding my budget but Julian definitely made aware of everything and kept everything straight forward, I definitely stayed on track 😅 . I really appreciate Julians help and thank you for everything

Horrible service. My 2020 GT500 was returned dirty (grease all over the interior), damage on the paint, and the car was taken for a joy ride. Both Service Advisor and Service Manager never bothered to respond back to my complaints. This is absolutely the worst scenario short of them crashing the car. Don’t take your car there. They treat your $100k+ Car like their own personal toy.

We got this great Ford Flex from Grapevine Ford today. Our sales rep “Tuna” (I think he starred in Blow along with J. Depp) drove the car to me 100 miles away from the dealership and brought all the paper work for us to sign...The flex is spectacular and ready to rent out on my Turo and Hyrecar platformsI’ll be back in a few weeks to buy again... thanks Tuna!

Jake and the team were awesome. We love the new Bronco !

Steve Rodriguez was an excellent salesman! Answered all my questions and assured me I was taken care of after my purchase! His sales manager William was great as well. Grapevine Ford gets a 10/10 after a less pleasing experience with another dealer. (not naming no names)If you are looking for a used vehicle, look at grapevine Ford and ask for Steve. Thank you to him for helping me get into a nicer F-150 than what I was looking for!

Aaron McBride with Grapevine Ford was extremely professional and helpful. I took my vehicle in for a recall and he explained each step to me. He is knowledgeable about the services and took the time to explain the process to me. The communication throughout the whole process was reassuring; I felt like I knew where my vehicle was each step of the way. He took the time to text and call with information and to see if I had any questions about the process. Extraordinary service! Moving forward I will ONLY take my vehicle to Grapevine Ford!

Everyone was courteous and professional. They dont have a whole lot of stock due to the chip shortage but youll be able to probably test drive the model you want.

Tuna hooked us up and helped us out so much! Quick and easy process. Had the keys in hand within 1 1/2 hours! Awesome experience and great service!

I drove almost 3 hours to purchase my new car at Grapevine Ford.Thankfully, James, Russ, and Kal made my experience hassle free . They took their time to notify me about programs and services that would benefit my vehicle. I’m very amazed that all of this happened around closing time.Usually places try to rush you out, but not these guys👍.That being said, I consider this place a gem and I will definitely get my next vehicle from Grapevine .

Both Shawn and Garry worked hard to make it happen. We are very appreciative of it. Overall sales were good, Shawn was amazing.. Garry was great and very friendly.

The customer service that was provided by a young man named Jake was amazing! He answered all my questions and provided me information on cars that I was interested in. I will definitely be coming back!

Hello I’ve had a very good experience with GVFL, all the salesman I dealt with are very nice and likable. I went on Monday 7/26/21 to purchase my mom a vehicle, mine you this is the second vehicle both of us have purchased at this dealership. We both had Cadillac with wasn’t up to par, so I purchased another car which was a Lincoln MK C which is a great buy. My mom takes hers back and was treated like a low class citizen by Finance manager, he made an offer and walked away from us and said take it or leave it, he also had my 78 yr old mom to come back to the finance office and never discussed her paper work that he drew up, just had her to sign it and later gave her her papers as we were leaving, the gentleman that sold us the car, was asked to get the documents she signed and bring them to us. I never will buy another anything from them, just on the account of that treatment. Low class is what he made us feel like.Joe G was his name.

Poor customer service/support !!! Bought a vehicle on 08/23/21, many things could have been done on their bahalf to establish a buyer/seller relationship. As simple as providing a second set of keys for my truck which I only got one set. They lost a future customer and future recommendations over a $200 set of keys !!! Ridiculous!!!!

Steve was very helpful and knowledgeable. I didn’t feel pressured like most salesmen make you feel. Instead I was welcomed and treated like a close friend by all. Definitely recommend going to Ford Grapevine. Excellent customer service and clean facilities.

Took my truck in to get the brakes changed and a leaking cab light fixed. They have had my truck for almost 2 weeks and have not returned my calls. Also they wanna try to charge almost $800 for a cab light seal. All together to resurface my rotors and change a simple cab light seal they are charging me $1500. My 8 year old could do better. They must be money hungry.

When we walked into Grapevine Lincoln, wed already been to two previous dealerships. At both previous dealerships, the sales people were super pushy and off-putting. Walking into Grapevine Lincoln was a totally different experience. Sandy immediately made me feel at ease. I told her what I was looking for, and she just said, Great! Lets go look at some cars. It was so different than the interrogations Id been subjected to at the previous dealerships. I immediately felt comfortable with Sandy and knew that I wanted to buy from her. Brad Moran was incredibly kind, helpful, and awesome as well. They are the best around.

This was our first time to work with GVF on finding our next car. I must say we were not disappointed. Jeff Thomas worked with us and guided us through the whole process without making us feel pressured. He did a great job of making the whole process as relaxed as possible and helped my wife get exactly what she wanted at a great price. We couldn’t ask for more from a salesman or a dealership. Thanks again Jeff for all you did!

We needed a car for my son to take to college, something reliable and safe since he would be far from home. GrapeVine Ford delivered. We met with Bill Bates, told him what we needed and our budget and he made it happen! The staff we worked with was personable and kind and a moment that my son worked hard for was fun and exciting!

Doni was a big help on giving me great deals on cars! His customer service A1 make sure you give him a visit when you come get a new car!

We love Ford and the quality of the vehicle. Service is an issue ever time I bring it in…no communication after having vehicle for 6 days. At one point they could not find my vehicle. I emailed general manager and asked that he review service issues and communicate when is the estimated finish time.I hope I can find another dealership close so I can bring it to another location. I expected more from this location nestled in between Lexus and BMW. BMW and Lexus exceed service expectations.UODATE: I don’t have my vehicle yet. Hope you guys found it since I was told they didn’t know where it was Saturday. Still in service. I called Ford for the recall part number. Clay said you normally don’t replace them but Ford said Yes it needs to be done. Clay said he needed part numbers or a code for Door Lock freeze. Clay told me he would respond by12:00 today and he did not call or text. I left a message for Aaron. No one called back. Venny I appreciate your response here so can you call me with the status? My number is on file.

Marcus and Hayden went above and beyond to get me the exact vehicle I needed. This was by far the greatest car buying experience Ive ever had. Both of them are incredible. Thank you for the memorable experience!

Searched through dozens of dealerships and grapevine Ford had the best inventory. Also, if you’re looking for a sales person that will make the process easy and comfortable then ask for Gavin Ard. Great to work with.

If you wanted to buy a heavy duty Ford series truck go to Grapevine Ford and ask for Cameron. He is very thorough and detailed. He will make a deal happen you will be happy with.

I purchased my vehicle 5 years ago. I have brought my truck in exclusively to Grapevine Ford for all my needs since day 1. The absolute best customer service I’ve received has been from Pete Roshell. Because of him, my next truck purchase will be at Graoevine Ford.

Called them told them my car had a recall, they asked me? when could I bring it in? I gave them a time and arrived no questions asked? took care of it next day they gave me a courtesy call it was ready. Great customer service dont remember your name but service window 5 good job.(Araon)