Our experience at Audi Grapevine has been quick and easy. Shaun Wangen was straight forward and to the point, and didn’t play the typical dealership games. He is very knowledgeable, professional and honest. He made our buying experience very painless! We bought two cars from Audi Grapevine in about a month, and both times they were very quick in processing our paperwork and financing. I highly recommend Shaun to anyone looking for a new or used vehicle!!! Thanks again for everything.

I want to say a VERY BIG THANK YOU to my service guy my very own uncle Joel, I call him uncle Joe for a reason. This man is very amazing and proactive, he kept me up to date during the time my car was at their service station. I will recommend uncle Joel for any body who is interested. He is very humble and loyal always putting his customers as number one priority and thanks for all do uncle Joel such a good man. One Love brotherAnd one more thank you to the gentle man who helped me with the loaner car his is from Ethiopian I don’t remember his name but very respectful man.

Phenomenal facility! Incredible staff! Came in to have my car serviced after a rather nasty pothole left my rim less than perfectly circular. Eric the service advisor, came around and saved the day with quick and knowledgeable assistance. They got me rolling in German engineered bliss again. Thank you Audi Grapevine & the people that drive it!

The best car buying experience of my life! I nearly purchased an Audi elsewhere and I am so happy that I did not. Rutger was great throughout the entire transaction from the time we began talking and even after when I had a few specific questions days after taking the car home. He listened to what I wanted and found the car that was the perfect fit for me without trying to sell me something I didn’t want. Jake in the finance office was also very helpful and professional. I will definitely return here when it’s time for my next Audi.

Excellent experience. The advisor kept me informed along the way and provided a video from the tech explaining a few items of note. The waiting area amenities are excellent.

All the staff is so nice and friendly. The GM, Pedro, is friendly and personable. Every time Im there the staff try to make me as comfortable as possible. This last time the work took longer than expected. They found a phone charger for me to borrow. They kept offering to give me a ride somewhere, also promising to pick me up when my car was ready. Audi Grapevine consistently provides A++ service.

Rene was my advisor, he was very knowledgeable and very helpful through the whole process. He constantly kept me updated on the status of my car and he constantly checked up on me to ensure I was ok and if I needed anything. I definitely would recommend Audi Grapevine for all Audi services.

Audi Grapevine continued to confirm my confidence and satisfaction with Audi dealerships over the last 6 years. After shopping for other vehicles recently, my wife and I made our way to Audi Grapevine w/ only an hour left until they closed. Robert Jean in sales introduced himself with a very uplifting and professional demeanor (w/ no mention or indication of closing soon). We knew exactly what we wanted, he confirmed it was available, my wife’s Q7 was appraised (and their offer was actually a bit more than we anticipated!) and deal done. No back and forth w/ a “sales manager”, drama, disrespectful attitude, etc. you often find at a dealership (and what we experienced at a place down the street!). While we were waiting for everything to be processed, Robert pulled the new Q7 up to the lobby garage door, pulled my wife’s Q7 in next to it, and we made sure everything was out of the old car. Robert then had us sit in the new Q7 and gave us a great new car orientation going over the many features that Audi has added since the old Q7. It was absolutely great service by Robert and Jake in the finance office (and by the time we were finished, it was a little after 10pm…2 hrs after closing and again no mention of time or rushing things by anyone!). Without a doubt, when it’s time for a new Audi for me, I’m giving Robert a call. Their professionalism, knowledge, and respectful attitude exceeded of our expectations and warrants this 5-star review. Thanks guys… Gina and I appreciate y’all!

These guys are amazing! Kevin and Vernon always take care of my wife. She never knew an oil change could be a day to pamper herself with an Alto ride to her favorite restaurant and a clean car afterwards. The first time she went she felt like a celebrity because of their customer service level! Love this place!

Sara was awesome. The entire staff at Audi went above and beyond to make our purchase fantastic. Great dealership

Great service. Advisor very knowledgeable and courteous. Great to get results via email and text before I got my car. And even charged me less than what was on the invoice! 5 star service, and makes me happy I chose an Audi!

My experience was easy and quick. The car that I saw online was still available so the purchase was easy. My salesperson Yaya was extremely good as he explained the car in detailed to me. He was able to clean the car and give me a full tank of gas. And My friend and I even got a piece a cake. I will buy again!

Took my S7 in for annual service and check engine light that kept coming on and off. Easy to schedule and they got it out same day. Michael did a great job keeping me informed of status and getting extended warranty to cover repair. Shuttle service with Alto is a nice benefit, but pick up took a while.

Purchased Audi A4 from here and the service was excellent. The sales person Alex Johnson was very knowledgeable and informative. Right from test drive to financing it was a very smooth experience and I was out with my Audi within couple of hours. Also the lady in service section JulieAnne is honest and prompt. Overall had a very good experience so far.

Rene, service department at Audi Grapevine, is very professional, knowledgeable, and makes everything very easy. He has always “bent over backwards” to accommodate any repairs or service needs. Due to him, I will continue to return to Grapevine for all my service needs and sales. I highly recommend this service department.

Scheduled 50k recommended service online (very quick availability). Vernon was professional and pleasant, the car was ready quickly, the price was great, everything went just as it should. (And really, how often does THAT happen?)

Service Advisor Kevin and Vern were very helpful and friendly. Service Manager Benson went out of his way to make sure my vehicle was ready at time I needed back and also gave me a ride to work and picked me up to get my vehicle. That was really awesome!! Best Service l. Thank you for taking care of me

I love my new Audi! Thank you Steven and Sean for a seamless process. From the time we arrived for our appointment to the completion of our transaction (just under two hours), everything was handled professionally and courteously. I am happy we chose Audi Grapevine to buy our new car!

Great experience from start to finish. Shawn was great to work with and I highly recommend going to see him. It took three months to finally find the A6 that I was looking for and it was well worth the wait.

My advisor Michael was very professional and helpful. He didn’t pressure me to do anything I didn’t understand. He answered all my questions and concerns. I truly enjoyed working with him and I’ll definitely be returning for all my car needs.

I took my Q7 to get the 40,000 mile service. My appointment was at 10:00 and I was told that it would be done by 3 p.m. I then asked if they had a rental and they said no. My vehicle was done at 5:23 p.m. To top it off, they did not wash my vehicle. A technician was nice enough to take it in quickly for a wash. The service advisor waa Rene Laurel. I bought my new Q7 from you guys and you always took care of me, what happened?

Excellent service. Everyone was so helpful. Customer for life!

Joel @ Audi of Grapevine is absolutely amazing! Its so rare to meet someone who actually cares about your well being and has a great attitude about it. He made a very stressful situation smooth and easy. The professionalism and knowledge he has is awesome. Audi of Grapevine is very lucky to have him. I will definitely be going back!

Renee the service manger is very personable. They were reasonably prompt and the service price was what one would expect at a dealer. But, not outrageous. They did a nice job of cleaning the vehicle prior to presenting it to my wife. I normally don’t use dealers for service. But, if you need Audi service, I would recommend Audi of Grapevine. Service included: new battery, new super charger belt, and brake fluid flush.

This was my first time at this dealership and Im amazed with the quality of service they give. My service advisor was nothing but amazing (Julie-Anne).They gave me right advices and suggested me right things to do. I would highly recommend Audi and Audi Grapevine if youre looking to get your Audi serviced or even if you want to be a part of Audi family by getting one for yourself

I bought my first Audi last week at Audi Grapevine. It was unexpected, I was just starting to look at the market for my next car. The sales Representative who took care of us did her job and found a great option that worked very well. We could not believe that same day we had an Audi! Thanks Pita Hernandez for all your help and professional support! We love our new car!

One of the best car buying experiences Ive ever had. Shaun Wangen was my contact and salesperson. He treated me right from the very beginning. I was from out of town and he made sure to schedule a time for us that worked around our schedule. He got us in an immaculate Escalade and was in and out the door in an hour and a half. That includes paperwork for our trade-in. So quick and so easy. Shawn in financing also got us in and out quickly and never bugged us about any added costs that we didnt ask about. Stellar staff, beautiful showroom, and an overall fantastic experience! I highly recommend using these guys for any new or used vehicle!

First Class experience. Amazing staff, amazing show room, above and beyond care from everyone. Will never go anywhere else. Highly recommend!

I love my Audi Q7 vehicle, but whenever I go to maintenance work, then I really feel why I bought this vehicle. Last three or four maintenance schedules I told about the engine oil check coming in three weeks but the previous service rep not able to resolve the issue instead he suggesting to replace the vehicle. I paid the service fees also around 1200 dollars, but no change. Now this time during the inspection the vehicle got so many issues, Kevin is the service rep, who taken care well this time . But I am hoping those issues won’t come back again.

I enjoy the experience coming here! Joel Gogue is always helpful, attentive, and making sure my needs are met. Whether it is something to do as far as maintenance or his positive welcome. He makes coming to the dealership worth it!

Had a great experience at Grapevine audi! Customer service was good and I was in and out in no time at all. Took care of me very quick! Will continue to go back.

Everyone was very professional and very courteous.While my Q7 was being serviced I relaxed with a complimentary cup of Coffee.My service advisor, Rene was top notch!George Jensen

The level of customer service for a business is measured at the moment a customer has an issue. The reason we purchased an Audi was to increase the level of customer service we received when it comes time to have our vehicle serviced. Which makes this review so frustrating to write. If the level of customer service was higher at this dealerships service department, most of the issues would have been avoided this morning. I do not wish to post the details of the events, but to notify management of a lack of customer service and communication that are desperately needed in their service department.

Rene Laurel is fantastic and provides the best service I have seen in the industry. I tried a different non Audi location for my repairs and they were not able to solve the problem. Rene not only fixed the issues but his service and overall communication throughout the process were amazing. I will no longer take my car anywhere else but Audi. Thank you. My car drives and looks brand new again.

Came in due to check engine light on vehicle while driving from Houston to Colorado. Obviously not something you plan to do on vacation but I must say the Service Dept took care of us. They were able to quickly get our vehicle checked out and get us on our way. Special thanks to Rene at customer service. Thx for keeping our vacation on schedule! Recommend for any of the locals.

I took my Audi for service and tire rotation on August 3rd. They kept my car for 4 days and could not find a key to remove tires. it was an slandered key available in all tire shops. My service advisor Shannon Tharp was poor knowledgeable, could not answer any Qs asked and never return phone calls. I could not reach the manager Chris the next day when I asked to talked to him. I would not recommend Audi Grapevine for your cars need unless you want to have your car repaired by extremely unprofessional and incompetent staff with high expense.

Great service! Looked up my service warranty and made sure to tell me which dates to return to get all services done within warranty time. Luxury ride home and back to dealership by Alto. Great communication. Love it

Our sales man Fabian went over and beyond our expectations. Fabian was very kind and very helpful. He got us a very fair number for our trade in and didn’t low ball us. He found us the car we wanted in the exact color we wanted,( which we haven’t been able to find anywhere near us). Fabian even personally delivered our new car to our driveway the next day! We would recommend him 10/10 to anybody. We interacted with multiple people during the buying process and everyone was great. Our finance guy was also fantastic. Very down to earth and worked to get us the best interest rate. Our experience was remarkable and we will definitely keep grapevine Audi in mind when we’re in the market for another car.

We were not expecting to buy a car, we were just looking for options. The sales representative that took care of us at Audi of Grapevine did a great job. She found a nice car for us. We got in love wit it and managed to make it accessible to us. We were jot able to resist.

I’ve been to your dealership multiple times and I have to say the customer service is phenomenal! Everyone is eager to help you and there are a lot of friendly faces. The one that stands out the most is Joel, I believe he is in the service department which he has helped me multiple times and has gone above and beyond each time to ensure I was taken care of. Great service!!!

Awesome Service Department! Great customer service

Audi of Grapevine has been very helpful and attentive with the customers since day 1 of our purchase. Thank you guys

Awesome experience at the Audi grapevine dealership. Dax is the best at it. He made us feel special and truly dedicated his time to make sure we were taken care of. First time Audi buyers and very happy with decision. Go and see Dax and you will not be disappointed!

I found the car I wanted going in with reasonable expectations regarding a trade in. My sales associate was awesome. Yet I still walked out without a deal because it seems that due to the times, all human element is removed from the experience of buying a car. The manager wouldn’t budge on any reasonable compromise because it was apparent my business wasn’t needed. Disheartening experience and the car I want is still on the lot.

Vernon Burns is my service advisor and I feel lucky to have been assigned to him. He is up front, honest, personable, and knows what he’s doing. I trust him with my car.

Nice dealership and very enthusiastic manager. The sales man that assisted us was helpful and patient with our questions and hesitations. Over all a very good and low stress experience.

My interactions with Audi Grapevine was a superior experience. I searched my vehicle of choice online and used the chat to schedule a test drive. Once I arrived I was introduced to Berron Ware. He was a very relaxed, easy going person and didnt pressure me into a sale. I really appreciated that. He made himself available by text to send insurance documents and to schedule my vehicle pick up. My car had been detailed, filled with gas, and ready for me when I arrived. He walked me through my vehicles amenities and helped set up my cellphone. I would recommend anyone to Grapevine Audi!

Michael our service provider was excellent. I have 4 stars because of the disconnect with the Audi service dept in general. I scheduled about 2 weeks ahead as both my husband and I needed our vehicles serviced. We were assured we could get one loaner car so we could drive home together after dropping off our cars, otherwise we would have scheduled different days. When my husband got there the provider that started his service request told him there were no re taps available and we’d have to do one car and come back and do the other. So then what is the point of scheduling and planning ahead? Luckily Michael took in the situation and was able to procure a rental car so our day wasn’t wasted. Michael you’re awesome and provided excellent service. He also found a problem in my car I hadn’t noted and had that fixed as well!

Cristian is an excellent customer service rep and always makes sure I understand what my car needs now and why. Always professional and courteous. Keeps me coming back to Audi Grapevine!

From the time I walked into Audi Grapevine the experience was awesome. The entire process was easy and seamless. My sales reps Robert and Sarah were both friendly and knowledgeable about the Q5. Due to scheduling conflict Sarah took me through the sales process and had everything ready to go when I came out of meeting with finance. I would recommend both the dealership and their sales team if your in the market they are worth the drive.

Benson Chanthir was my service advisor he was very helpful and went above and beyond. He kept me updated on the progress of my vehicle. Benson explained issues about my vehicle that could have occurred over time that made me more knowledgeable which I appreciate. Which also makes me want to come back to the dealership and have Benson and the straff there work on my Q5. Thanks again Benson for your awesome customer services keep up the great work!

This service experience went perfectly! Alex kept me informed during the entire repair process. There was a warranty item repaired without question and other service recommendations were completed as promised. I will continue to utilize Audi Grapevine for all of my car’s needs.

I brought my wifes SQ5 in for a recall and dropped it off at 7am when they opened. I received very professional service and they used Alto to take me to my work. The Alto service was very nice and prompt. I did ask for a courtesy wash but when I returned to pick up the vehicle ( using Alto again), it was still dirty. Overall it was good service.

Audi in Grapevine TX is an amazing place to do business. Everyone is very professional and super nice! Our service guy is Eric J. and could not have asked for anyone better! He shows us that he truly cares and is always willing to help us with any questions we may have.

I was greeted by a gentleman that was awesome named Steve Potter. He treated me with so great respect. He answered all my questions and never and I mean never looked down on me or even one second thought I didn’t belong in that dealership. If you would have seen me how I was dressed and looked anybody else would have not helped me.To me Steve Potter is what people should be. He deserves a raise and beyond. I’m not a Audi fan. But I will go to Steve Potter for my future vehicles.I hope Steve sees this. You the man. Thank you for my Jeep.

Very good experience. Really got me what I was looking for! Everyone was so nice and spoke to me! Process and Everything was really was easy. They were not pushy at all like those other car dealerships.

I worked with Kevin as my service consultant. He was very professional as he helped me deal with an issue my 2015 TDI was having. While additional services were recommended, I chose to delay those. There was no pressure to get those items done there and didn’t feel like my service suffered because I chose to delay. I was able to receive a ride to the airport and, when my car was done, a ride back to the dealership. Highly recommend!

I took my Q7 in for an oil change and the experience was great - done quickly (1.5 hours) and gave me a ride home and then back to pick it up. Couldn’t have gone better.

As always Joel just went above and beyond. The quality of service, detail, professionalism, friendliness and the personal touch always brings me back to Joel at Audi Grapevine. The job was completed in a timely manner, I didnt had to wait for someone to help me and all of my questions, comments, concerns and service has been answered and explained to me in detail.

Sales team did amazing work finding us the suv we wanted with all the shortages and lack of inventory. Also was able find me a short term vehicle that met our safety needs to hold us over while our order gets built and delivered to Texas. Ask for Shaun, he went above and beyond to help us. Rock Star!

Great service as usual at Audi Grapevine. Service tech was knowledgeable and prompt with communication. The free Alto rides were also great!

Worst car buying experience ever!I brought a car paid Cash (pre owned ),it was my first car.My initial sales guy was late and I was handed off to another sales person. After, I expressed interest in the car, I get a phone call the car is sold. A day later, I get a call the car is there they weren’t able to sell it.I let sales person know I’m still interested in purchasing the car. After, I sign all the needed paper work to buy the car. They park my car in the back and they just hand me keys. There was no bow or any proper congratulations nothing. Side note: Also, the finance guy tried to convince me to get a car with the highest interest rate ever ( 22.1%). I should have walked away then.A week later my car gets a flat tire, I assume it’s nothing and get the tire fixed.A few weeks later, I see a coolant light turn on. I take the car to services. The car needed 4,750 worth of work. I was sold a car that was basically broke.So to anyone that’s looking for car please avoid this place.

Buying a car is stressful. Especially when there’s no cars on the lot.I’ve been getting my Audi fixed at DFW/ Grapevine for 10 years. This was my preferred dealership for my next car purchase, however I was very turned off by Audrey T. One of the salesmen called while I was sitting at Audi Dallas and I could hear her snarky commentary in the background. “ I already told her…”The only reason I purchased my car here was due to Shaun’s professionalism. He was amazing to work with and I would buy 10 more cars with him in the future. Because of Shaun I can keep bringing my Audis to Grapevine Audi to Joel in service!Thank you, Shaun!!!!!

I brought my Audi in to be detailed last Saturday (6/19). My service advisor, Vernon, was great. Discussed the timing it would be ready, and called with its completion when he said he would. I did not have to wait long when I arrived back in the afternoon to pick my vehicle up.6/26 followup: I brought my Q3 into Audi Grapevine on this date as, having recently moved to Texas from another state (the state where I originally purchased the car) I was having a problem with the front license plate (my previous plate did not required a front plate). For the Q3 there is an additional cover that has to be attached into the front and then you screw the license plate into into it (also I did not have the screws to attach the license plate itself). Staff at the location helped me to get it attached which was greatly appreciated. I wanted to send kudos to Stuart, Matt, and Rutger (hoping I spelled their names correctly) for the various help they provided.

Audi of Grapevine was clean and the staff was friendly and courteous! My advisor kept me informed and It was an over all pleasant experience!

I was very pleased with the employees and quality of service I received at Grapevine Audi. Great, helpful group of people. I highly recommend this dealership.

Experience was good. Sales were professional and was smooth. Did not feel high pressure as some dealerships are. Overall good experience. We will see how service stacks up when the time comes.

I used the Valet option and they came to my house to pick up my car, they are very kind and professional, then I got updates about my service and a video, so cool! They brought my car back same day! They are amazing! So happy to have an Audi! 👍🏻😬

Rene at Audi Grapevine is the best I have seen. I’ve always had a Lexus for years and remained loyal because of their outstanding customer service and personal attention. Rene is better than anyone I ever worked with over there. With people like Rene, I will remain in an Audi for my next new vehicle. Customer service is everything for me and my family. Please tell Rene thank you!

Love the dealship and employees that helped us, but service, it doesn’t take 36 hours to get a scheduled oil change. Dealership and employees made it right tho…Nice job!!!!

Audi Grapevine has excellent customer service! Vernon was extremely helpful and made my service request easy, quick and enjoyable. Even the general manager Pedro introduced himself and offered to wash my car! I highly recommend this location!

Rene is the BEST service guy at Audi Grapevine Texas location. He really cares about his clients and values their time. He makes sure whatever they need it gets done efficiently and quickly. Thank you Rene for caring!

Excellent experience at this dealership. Process was quick. Alex was very helpful and Curtis from finance department made things really easy.

Non communicative, do not give updates, I had to call to get updates on my vehicle. When I called and left messages for the individual in charge of my vehicle, per him he never received my messages. Not the service I expected from this dealership, very disappointing.

Service was great and everything i expected. Car came out super clean!

Went in for a oil change. The oil change usually costs around 80. I had a coupon for 69.99 which they said they would honor. When I checked out It ended up costing 78. Because of taxes and service fees. So not much of a deal. Dont advertise a coupon if its really not a coupon.

Ive had better experience before with other service advisors especially the one in Fort Worth 5 stars but this last experience I had to ask the service advisor 3 times to send an Alto because he was busy chatting with his buddy. Ive never had other issues before most people there are professional, attentive, timely and knowledgeable. So 4 stars.

Our salesman, Sayed, was very friendly and accommodating. He made it easy to work with him.Aspen, the Technical Advisor, was extremely helpful and very knowledgeable. She helped me learn my car and personalize it to make it my own. They detailed my car to perfection, brought it inside the finance area, and put a big red bow on it. It was a great feeling to sign all the papers while admiring my beautiful new car. This is my first Audi and it was a great experience!!

Excellent buying experience. Got top trade in value for my vehicle. Sarah went above and beyond to get the deal done, treated us super nice from the moment we walked in the show room. What I went there for wasnt available any longer but her effort and knowledge about their brand got our attention so we stayed and she took us on test drive on an a nicer option. Made it work for us so we took it home.Even after the deal she still really helpful. Highly Recommended.

Went there to look for an Audi A6. Excellent experience provided by their team, Fabian, Justin and Sean. Went to some other places after them, to have options available, but came back to them because of the service they provided, and obviously the car itself was amazing. excellent experience overall.

The Service Department personnel were courteous, professional and quickly resolved my issue. Would definitely recommend to friends and family!

Great car buying experience. Dax really listens and has a ton of patience and is super knowledgeable and enthusiastic about the Audi brand. He was supported by all management up to and including the GM, and they worked hard to help him deliver another sale. Aspen is a fantastic tech specialist with quick and efficient follow up. The service at Audi Grapevine is fantastic. Rene is the most service oriented professional that I have ever known. Everyone here holds loyalty in high regard.I highly recommend this dealership!

I am so pleased with my experience at Audi Grapevine. The customer service is what one would expect from a luxury car brand. Yahia Afifi was on top of everything. He ensured I got exactly what I wanted. Matthew was likewise very patient in explaining the new tech features in the Q8. Overall, great experience!

I just had the very best vehicle purchase experience of my life! Shaun Wangen at Audi Grapevine was professional, knowledgeable and very personable. I don’t think “No, we can’t do that” is in Shaun’s vocabulary. He responded to my texts and phone calls promptly with the information I requested and answered all my questions very patiently. I am very happy with my Audi SQ5 3.0T Quattro and the experience I had at Audi Grapevine. Jake Kaufman, the finance manager was also exceptional. He made the paperwork understandable and was a pleasure to work with. Everyone I encountered at Audi Grapevine was friendly and helpful. I am so impressed with Shaun that I will definitely purchase or lease my next vehicle from him.

I called to schedule an appointment late one evening and I was able to bring my car in the next day. When I went to my appointment, I was seen immediately and my car was serviced within a reasonable time. I appreciate the professionalism shown during my appointment and the care of my Q5.Thank you!

I had such a great experience the other day at the Audi of grapevine due to several people!I truly love my car! It has all the features I’d ask for plus more! Thank you peta for working with me and making this experience a lot more comfortable and exciting all in one! Thank you again!!

I never have problems servicing my Audi here at Audi Grapevine. Making an appointment is simple and you’re always greeted before you step out of the car (even when returning their loaner).I also appreciate the fact that I have the same service advisor since I’ve started. At some dealerships, service advisors, dime a dozen… But here at Audi Grapevine, they seem to be doing something right as the service advisor staff has been consistent.

Wonderful. Luis Melendez was very helpful and did a great job, and Sean Anbari in finance helped me find a better rate and was a pleasure to deal with. I bought a used Subaru and thought they might be dismissive since it wasnt a) new or b) an Audi but I was wrong. Everyone was so gracious, friendly, and the buying experience went smoothly.

Joel always provides quality feedback with every appointment. Team is attentive and keeps you appraised of any potential changes or issues.

True to their word and business. I have visited them for servicing, and general maintenance. It is always a pleasure to be there, and they truly take care of customer satisfaction. I have never been so relaxed when leaving my car with someone else, but I am with them. Shout out to Eric, who is friendly, transparent and accommodating. Keep up the good work, Audi Grapevine!

The service writers at this dealership are really nice. They communicate with the customers well and get you out very quickly

Flawless experience!! We went from tossing the football around as a way to break the ice to leaving with a beautiful vehicle within a few hours! I was not expecting this to be such an amazing and seamless experience!

Awesome Service !! Clear and Upfront pricing with all the work done on time even though we checked in later in the day. Beats all other Audi dealer prices.Thanks Vernon for taking care ..

Went for an oil change service with an scheduled appointment I was told that will be in and out within 1 - 1.5 hrs. There was only 1 person at sales seems like scheduler/planner screwed up it took them about an hour to receive me at the desk. Total time 3 plus hours. My whole family was waiting hungry for the lunch I was supposed to bring for them. Got my Sunday afternoon ruined. Drove 30 miles paid tolls to get this experience. Feel bad for sales guy Levin who was running aroundUpdated Oct 20 2021 - Audi Grapevine reached out to me with an apology. This is not service manager Kevin’s fault in fact he should be rewarded for calm and professional attitude he had shown with his excellent dealings.

First class experience at Audi Grapevine service. Shannon is awesome, and knows how to treat a customer right. Very comfortable waiting area, too!

Fast service given the current covid-19 conditions. Clean waiting room filled with amenities. Service advisor was knowledgeable and provided all necessary options.

Brandon and Don in Sales were amazing!! I was in a rush and they made sure I was in and out without any issues. Most importantly I love my car.

Had a great visit having some service done on my Audi S7. Thanks guys.

Sarah was super helpful and communicative throughout my purchasing process. Some things out of her control, but kept me in the loop throughout. Hoping for an upgrade in a few years.

Great service, thank you for personalized care Kevin! You guys rock in diagnosing the exact problem