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Grubbs INFINITI
1500 E State Hwy 114, Grapevine, TX 76051, United States
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Grubbs INFINITI
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Ve
Review №1

Great experience with knowledgeable and friendly Adolfo and Vitaliy. They have a big selection.

Am
Review №2

Just want to thank Adam Alzoubi sooo much!!! This Salesman went out of his way and brought my car to my house at almost 10 oclock at night for me to test drive. I of course said yes, signed some papers, and my husband gave him a check for the down payment. Went the next day to go seal the deal. Also, he was so sweet and sent me pics of my slightly used, but new to me car after they detailed it. The pics with a red bow was awesome... You ROCK Adam, and thank you again for everything!!!

Wh
Review №3

I had a great experience at Grapevine because of Summer Inan. She was very helpful and personable. I am a picky person and she put up with me until we found what my wife wanted. We enjoyed the experience so much we came back and purchase my son and I vehicles!!!

Ja
Review №4

Everybody was professional and nice. Always someone asking if they can assist. It’s a nice dealership and we will be buying vehicles from them in the future. Emmanuel and Jared are great salesmen. Best buying experience thus far.

De
Review №5

Special thank you to Samantha (Sam) for assisting me with me getting my vehicle (s) to the right place for service. Sam is very professional and has great customer service skills. Thank you to the auto mechanics group at Grubbs.

kr
Review №6

Mr. Corey Isaac was nothing short of amazing... very attentive, friendly and very honest. Fulfilled my familys needs with a bigger vehicle, we went in looking for a specific vehicle and left the very same day with our new car which by the way has exceeded our expectations!!! We will definitely be back! Thank you

Fe
Review №7

This was our first experience with Grubbs Infiniti. Our advisor Medley treated us with excellent service. We appreciate her going over all the details and services that requires our attention. Thank you

Br
Review №8

Summer is a fantastic salesperson. Not only does she know about the cars she sells but shes a remarkable person with a beautiful personality. Shes so wonderful I bought 2 cars from her. She keeps you wanting to go back! Ty Summer for a fantastic experience and most of all, for caring.

Yu
Review №9

Summer helped us to get a great deal at Grubbs. She spent a lot of time to get everything done smoothly. Thank you Summer for all your help. We will definitely come back to make another deal with you!

Be
Review №10

My experience was amazing Summer Inan is awesome and goes above and beyond!!!

Da
Review №11

Beware of the extra fees! Call about the car you want and ask for the FINAL sales sheet over the phone so you don’t waste time testing out a car only to have them add significant fees at the very end.I was told $35,000 for a “certified” QX60. At the table they added $2,500 to make it certified and another $1,800 to clean it! Suddenly the car advertised for $35,000 becomes $39,300 if I actually wanted it as advertised.Just go to Sewell. You will get a better car for less money and they are far easier to work with. Plus the price online doesn’t go up when you get to the dealer!

Sh
Review №12

Always a positive experience, everyone is so helpful and kind from the very moment i pull in. My advisor Chris is very on top of his job!! i feel very lucky to have him as my advisor. i want to say also the pre owned salesman are great too!! please forgive me as i do not remember all names but this is my third car from Grubbs since 80’s, will not be my last.Very smooth process.

Je
Review №13

Loved working with Corey Isaac… fastest and easiest car purchase I’ve ever made. Several employees that walked by asked if I needed anything. Super clean car dealership!I love that even though I bought a preowned car y’all had it cleaned & gassed up and on the showroom floor with a red bow.. it was a nice touch.I was really impressed with the dealership!Thank you!

Pa
Review №14

I brought my car in to get various repairs done and also to have the 45,000 mile check up. The person who turned it to me was very professional. She also kept me well-informed throughout the day on the status of my car and then when I went to pick up my car she was there waiting for me and walked me through all the different repairs and the different costs. She was also able to get me some preferred pricing and really worked with my situation to make sure that my experience was good.The service today at Grubbs Infiniti was excellent.

Ri
Review №15

Ive been a loyal Infiniti customer for years, having owned at least 2. Ive always had a great experience at the repair center. However, the last time I feel like they charged me $700 for what was essentially a new gas gap so the car would pass inspection. I asked the management to make an adjustment and they refused the request I made. It seems like the repair shop is under new management that is much more profit-centered. What loyalty I had for the brand has been destroyed in a single day.Follow up: Their offer bellow to work with you was a hollow offer. The phone number was just their main number. No one was there with authority to make any actual changes. It is seemingly just there to make the reviews look better.Further Follow up: Ultimately, the error came back. Grubbs gave me free valet and loan car while they repaired the error code. It took over a week. In the end, I believe Grubbs honored at least a version of the warranty that I think was fair. Im changing my review.Follow up 2: The day after the gas cap repair the problem immediately resurfaced.Follow up 3: I emailed Grubbs Service Director indicating my experience, who ignored my email.

Ch
Review №16

The best experience I’ve received from any establishment ever. I couldn’t of asked for a better place to have my car serviced at. Every staff member greats you with the best attitude. Ask for Dany P. He will make sure everything goes perfectly as planned.

Da
Review №17

My service experience was awesome today! The manager John followed up with me and the adviser Chris was great. He took his time and explained the service I needed and the corrective action to fix it. I will recommend Grubbs to everyone.

Ey
Review №18

We bought the infiniti QX60 3 months ago and Summer helped us with this, we talked to many brands, but no one made us feel good. Summer helped us a lot in this regard, so thank you Summer and Grubbs family…

Mi
Review №19

Summer Inan was our sales associate and we purchased 3 cars in a week from her and she has become family! She was diligent and made sure we got the exact cars we wanted and could afford 😍 Definitely will be back as customers for life!

De
Review №20

We are definitely happy to come visit with your dealership! David took excellent care and provided us with a wonderful experience !

K
Review №21

I had an excellent experience at Grubbs Infiniti! Corey Isaac was an amazing salesman who ensured I got the vehicle I loved. I received clear communication throughout the process. Mandy was very professional also and made the finance stage move quickly.

Je
Review №22

Everyone was so nice and friendly. They made me feel they were truly concerned about me being well taken care of. From start to finish great experience. I would definitely go back, and would recommend to friends and family.

Ke
Review №23

The experience was second to none. I will be sending all my family and friends here. If you get a chance, ask for Rachid and Jonathan Jones. They offer 5* service. Do yourself a favor, come here for your next car purchase.

Tr
Review №24

Thanks to Daniel McCormick @ GRUBBS Volvo/Infiniti in Grapevine. He assisted me in getting a great deal on a used car that was only on the lot for 2 days. No haggle! He didn’t spend a lot of time talking to me about financing or anything else. I asked him about the car and he came back with the keys for a test drive. Not only that, he mailed me the spare set of keys at no additional charge. When you think of GRUBBS - go check out Daniel McCormick.

Je
Review №25

I stopped in today for an oil change and a state inspection. I didn’t have an appointment because they offer express service for both. I timed it just right, when every body else decided to go too. Even though they were getting slammed with customers, the employees were calm, professional and courteous. I love this location because they consistently give excellent service.

T
Review №26

I had a horrible experience with this place and with the Service manager i reached out to a few people in the community to let them know what happened to me and someone told me to google PPP loan Grubbs Infiniti so I did, not sure if the info is true or not but I saw a huge PPP loan under their name. Wow! I was wondering could this be the reason I experienced what I experienced. Its like they could careless if they lose my business. I will never forget the hateful look the Service manager gave me and not to mention the tone he used with me was disgusting. I will never go to these places alone anymore.

La
Review №27

Will Adams was absolutely the best salesman! Will went over and beyond to find the perfect fit for my situation! The car, the price, I didn’t have to settle or miss out on any of the luxury features of the vehicle to meet my financial situation! I highly recommend Grubbs Infiniti the whole experience was great!!!

Mo
Review №28

Upated: July 15th, 2021.I wish there was a no star option. Sent finance paperwork by FedEx and was on site at Grubbs on Monday. My salesperson was out on Tuesday, the financial person was out on Wednesday. Called today, Thursday. They lost the paperwork. Cant find it and it is almost Friday.Horrible experience! I will never do business with this dealership again and will not recommend to friends or family. The departments do not talk to each other and do not care about their customers.They claim they care about customers but that is just lip service. Actions speak louder than words. The way our purchase was treated, shows they only care about the bottom line and not people.

Re
Review №29

Recently bought a Mercedes gle350 from there. My sales person was Summer and she was amazing throughout the process. Went above and beyond to make the buying process nice and easy. Summer is the best.

Mu
Review №30

I wanted to thank my sales advisor, Summer for the great service! This was the best post sale support that I ever had from a sales advisor. I recommend every one Grubbs Infiniti and you should rather ask for Summer for the best service!

Ji
Review №31

Danny, my service advisor, is one of the best I’ve ever seen. He simply does what he says. That may sound normal to some but it’s difficult to find someone in this industry that follows through with his/her word. He’s courteous, respectful, and friendly on every communication we had. Thank you Danny for your help!

An
Review №32

Summer Ian is amazing, she knows everything about Grubbs Infinity. Michael the finance guy explained everything from A to Z. Customer service is impeccable. I definitely will spread the word and will be back very soon. Thanks again!!!

C
Review №33

From start to finish Emmanuel was the most professional, caring and perfect salesman! Im so PROUD I worked with him! I forgot the Finance persons name but he was just as INCREDIBLE and very thorough with explaining every detail. I cant thank Grubbs INFINITI Enough for getting me rolling in a car Ive always wanted and that I ABSOLUTELY LOVE. THANK YOU GRUBBS INFINITI!

Ph
Review №34

Continue to have great service experiences at Grubbs Infiniti! Sam delivers caring, quality and knowledgeable service every time. Thankful for her and the team members that take care of my vehicles. 👊

As
Review №35

Cedric walker did a great job in helping me purchase my Infiniti QX80! It was straight forward and simple.

Ta
Review №36

We had the best experience ever with Grubb INFINITI buying a car. Everyone from sales lady to Finance manager was excellent. We will definitely refer friends and family and be back.

Va
Review №37

I want to thank the entire team who helped me with the entire process of getting my new Q50. Wes, Alan, Sean, and Wale on the sales team together with Wes and Rinza in higher management and Chris in finance made it a seamless, enjoyable experience! Above and beyond what I could have imagined. Since my husband always managed our car stuff and he passed away in 2019 I was dreading my end of lease period and next steps. But this tram treated me like family and made it the best EVER! I know Mark was looking down from heaven beaming with smiles of joy at how well you took care of me! The relational equity is off the charts. I am a loyal customer and friend and I will send all my family and friends to Grubbs when they need a new car!

Ca
Review №38

Samantha continuously goes above and beyond and is excellent in every which way. She is professional, polite and personable. I always enjoy the service I get when I visit.

Je
Review №39

Sales experience with Josh Woo was pleasant, professional and personable. He did not attempt to sell me what he wanted me to have, instead he presented me with viable options based on my profile. No extra unnecessary bells and whistles. He had to consult with his sales manager, Wale Adewale, who introduced himself and was also professional and personable.Then, once approved, my experience with Finance was the same. He was young (under 25), respectful, polite, and refreshing. I’m old school, so when I have such an experience with our young leaders, I make note. He walked me through the #s and made sure I understood and answered my countless questions.I’ve been a Grubbs Infiniti customer since 2016, when I purchased the same vehicle I traded in. My experiences remain favorable.

Am
Review №40

First time dealing with Grubbs Infiniti. I am very impressed. Everyone I dealt with actually seemed to care which is hard to find anywhere these days! Sam my device mags get is awesome. Extremely pleased and satisfied.

Do
Review №41

Adolfo Hernandez assisted me with my purchase He was amazing from the start. He made sure I left happy with my purchase. His customer service is excellent. I would definitely recommend Grubbs to friends and family. #satisfied

Je
Review №42

Highly Recommend! Sean S. in sales was fun, knowledgeable and amazing to work with. Mandy in finance has the best personality and will keep you smiling till the end. This is my FIRST Infiniti but we will be back. Excellent Customer Service through and through.

De
Review №43

I just bought my vehicle from here it was great experience. Tha sales agent ( Jose) took his time to explain, prompt communication and answered all questions to his best.Overall excellent experience and would love to go back for any of my vehicle need.

Jo
Review №44

The worst experience ever, I took my infiniti here because I needed a oil change and my left rear tire to be looked at, because it kept losing air and I also needed my tires rotated … I pick the car up and a day later, what comes on… I need air in my left rear tire again .. so I called just to verify that they actually patched the hole up and rotated my tires, because if my tires got rotated it wouldn’t be the same left rear tire still needing air .. right .. so of course the guy they put me through to didn’t answer, so I left a message, and got no response … called two more times and ask for a manger.. I left a message and got no response .. because at this point I’m frustrated, I paid to get my tires rotated and they didn’t even do it cause the same back left rear tire was leaking air.. if it got rotated it wouldn’t be that same tire leaking air …. So moral of the story is they didn’t do what was ask .. I NEVER Got a call back from anybody.. I ended up having to go to tire discount cause why would I take it back to a place who never got back to me about the issue and this point I don’t even trust them with my car, my money gone down the drain, just so unprofessional .. never again

Vi
Review №45

I was able to get into a new vehicle thanks to Sean Sexton. He was very diligent in the process and worked with me every step of the way. As a female it can be intimidating doing these deals but Sean was super helpful and patient with me. Thank you to him and everyone on his Team ! Side note: This is my 2nd car here and I’ll return again.

Om
Review №46

They messed up my car sonar system and they charged me 200$ for no reason.. even though I took it back by my own way but over all very bad experience

Mi
Review №47

Do NOT get a car from here. I’ve had nothing but problems since I bought my car. Before I even made the first payment, the check engine light came on. Then when I took it to the shop there they said the $2400 I bought wouldn’t cover the problem. Also I still have yet to receive my license plates and tags in the mail and it’s been months. Then on top of all that now I have a leak and AGAIN not covered under the $2400 warranty. The only solution they’re giving me is to pay out of pocket or buy another car.

Je
Review №48

I bought a car today from Jerred Drake! He is was super sweet and professional. He made the car buying experience super easy and not stressful. I would definitely recommend him for car sales! Thanks Jerred!-Jennifer

Ge
Review №49

I was greeted immediately upon arrival at my appointment time. The service rep went over my reason for service, gave me some options, and processed my paperwork. I was out in 10 minutes. The repairs were done in the allotted time, and my wait to pick up my car was minimal. The car was returned cleaner than I dropped it off, and had clearly been wiped down completely. Once again, Grubbs has lived up to its stellar reputation.

na
Review №50

I would like to say thank you to summer who was helping me at Grubbs infinity I’m so happy with my carAnd she is a very good seller ❤️❤️❤️

Te
Review №51

Grubbs Infiniti Service Department always does a great job for me. They take the time to answer all my questions so I am fully versed in the work the are doing. No hidden charges!!

Me
Review №52

Summer is the best sales lady you could ask for she is great was able to get me 2 cars and both what I asked for she is truly a great person !

Ja
Review №53

Had a great second experience with Summer, she helped us get into a new car after our old QX-60 was totaled, we really appreciate all your help, thank you!

La
Review №54

Service Manager Brad is awesome..Service department is great 😊

He
Review №55

We bought a used car from Grubbs, and though we loved our sales rep, the body shop was awful. We had to ask them 3 times to fix problems with the car. We bought the car for my 17-year-old son and the day we bought it Grubbs said they would fix some shaking, so they had the car for a week. We brought it home and within the week, pieces were falling off from under the hood of the car when my son was driving. We took it back in, they had it for 3 weeks. When we picked it up, the piece that was falling off was not fixed, so we had to leave it with them AGAIN. After the first 7 weeks of having the car, we had it for one week. I would not trust purchasing a used car from them again.

Sk
Review №56

To start everyone here was very polite and treated me fairly. They’re eager to assist and knowledgeable with their products. I was afforded the ample time to test drive the vehicles I wanted, in addition ample time to make a decision on the car. Jarred is a good man and was always willing to do what he can to make me a happy customer. The dealership is clean, and very well kept. The service area is also organized.

J
Review №57

Joe O’Day with Grubbs made for my best car buying experience yet yesterday. Seasoned at the job, he listened for what we wanted, he searched locally and regionally for trim packages and interiors over multiple weeks, he thoughtfully put together pricing with both dealer promotions and rebates, as well as finding employer discounts. He was patient, never pushy... thoughtful and helpful. We were purchasing a Volvo, but I’d suggest reach out to Joe for any branded car at Grubbs or a wider search. He is rarer than one-in-hundred, you don’t often find honest helpful sales reps like Joe. Reach out to him, youll be glad you did.

Je
Review №58

Great experience at Grubbs Infiniti today getting my Q50 serviced. Excellent service tech Sam who made sure we got just what we wanted. She took the time to check and found we were covered under a warranty for one of our needs. Kept us in the loop and got me back on the road by the end of the day.

As
Review №59

Me and my family bought 5 cars in last 4 months SUMMER INAN was awesome she is very knowledgeable thank you very much for your all help.. i highly recommend GRUBBS family Dealerships

Fr
Review №60

Salesman gave me a price and had a full payoff for my trade on, but then when I went to do the deal they completely changed terms and then added $2500 worth of oil changes and detailing services to the financed amount. Never deal with Adam Alzoubi, hes a lying snake thatll backpedal on given prices once you are interested.

t
Review №61

Needed a key programmed.Bought the key on internet.Locksmith said he couldn’t program it. Have to use a dealer.The locksmith charged me zero when the program failed.Grubbs wants to charge me $200 even if the program fails. (For about 6 minutes of labor)Surely, someone can do better than this?!

Ra
Review №62

I bought my first car from them in 1982. I have always felt that I was a valued customer and was treated as such. Raza and Alan have continued this tradition which will soon be forty years of relationship. They keep making me want to come back!

Pe
Review №63

Very professional team, helpful, friendly and fast. We worked with summer Inan and she is the best.

Wi
Review №64

Complete service. Thank you for the great job.My concerns were heard and addressed promptly.

Ju
Review №65

Our salesman Michael Hensley was really patient and took the time show us and research vehicles and go on a good test drive. Real nice guy too.

Pa
Review №66

Great experience looking for a used Lexus LX. Jerred was awesome to work with and great follow up getting me into the exact SUV we wanted.

he
Review №67

I came in to look at a used Jeep. It had already been a long day for my family and I. After a longer than usual trip to purchase a vehicle, mainly cause I am sometimes a pain to deal with lol. My salesman Mr. Mo Ebzakh was extremely professional and courteous. He was also knowledgeable of vehicles which sometimes salespeople lack. The sales manager Mr. Terry went above and beyond my expectations for a sales manager. He really closed the deal and closed and closed again lol. My finance manager Mr. John was quick and to the point as well as patient to give information. He also went above and beyond my expectations. I will visit again in the future for a vehicle purchase. I also forgot to mention that all parties involved were very accommodating as I also had my wife and 2 year old child with me. Thanks Grubbs and Mr. Moe, Mr. Terry and Mr. John for hanging out with me and the family!

Cr
Review №68

Summer did an exceptional job from start to finish with purchase of our daughter’s first car.

Ry
Review №69

Jaiden my advisor was incredible, communicated and stayed in touch often, explained everything thoroughly and was a joy to work with. The loan car process was taken care of no problem and the car was very nice and clean. Very appreciative of Grubbs and of him! Will be back!

Ro
Review №70

Had a great buying experience! The entire team was professional and courteous. Our salesperson was Harry and he was great!

Br
Review №71

I worked with Shon Hood at the dealership & he was amazing! He took his time explaining things and answered all my questions. I left with a beautiful car and very happy. Thanks again!

Ma
Review №72

Excellent experience! We were fortunate enough to have the phone answered by an amazing salesman, MO Hasan. He was extremely helpful, and when we got to the dealership everything was ready to rock and roll! We are so pleased with our new purchase!

mo
Review №73

I got qx80 from grubbs dealer, Sale associate Summer Inan was very helpful…i had a great experience buying car from Grubbs process was very smooth and easy. Thank you Summer for your all help..

Ki
Review №74

They are the best team from finance,sales and service. Wes Hays the financial mgr makes you feel like you are the only customer even though they are so busy! Benjamin was a delightful salesmen and not high pressure! He answered all my questions and never felt rushed! I am a Grubbs customer for life!They are truly the most caring car dealership!

Ha
Review №75

Thought Id give these guys a try for an oil change since they sent me a coupon in the mail.When they returned my car, they put a BIG DENT on my vehicle. I told the agent about it and he said to me over the phone, the driver didnt mark the dent on the walk-through paperwork but that he saw the dent when it arrived I told him that the dent was never there. I even showed him a video of my car leaving the garage when I handed it to the valet driver proving that the dent was never there. He kept insisting that it was there even though it clearly wasnt. I asked for a copy of the walk-through paperwork. His initial response - it could take a couple of days for us to scan it in. Im like couple days to scan? What year do you live in? Just take a picture and send it.Finally got the paperwork which showed that the valet driver marked the dent. I did not sign any paperwork that showed there was a dent on my vehicle. This idiot created falsified the documents to make it appear that the I signed off on the dent even though I clearly didnt.They lost me as a customer not only for maintenance but also for future car sales. Hope this was worth it for you guys!

Sw
Review №76

What a horrible experience…. Buying a car should always be a happy, smooth experience… from the sales person, who duped on the paperwork, jacked up the price without notification, lied to our faces thinking we will just sign what is given without reading - mind you we both are highly qualified DoctorsThen finance was just a pain … if u go here, please have your extra pair of eyes n ears ready - be careful of the numbers they present and what you sign !!

Mi
Review №77

Grubbs Infiniti forged my signature on documents it sent to financing at Wells Fargo to add on Gap Insurance and forged initials to change the monthly price. These new forged documents were dated two months after my signed ones. I purchased a sequoia in March and have my signed documents. They forged documents in May to finally send to financing at the bank. It is now September and has still not been corrected.

Fe
Review №78

Great place, great team! Thanks Emmanuel you did great. 100% recommend!!

Ce
Review №79

Great team at Grubbs from sales, finance and service.Dontae McGee was a great salesman. He was very professional. He was able to answer all my questions. Financing was a smooth and quick process. Benjamin (the client loyalty mgr.) Was also great, he showed me how to work the technology in my new vehicle. I am a Grubbs customer for life!

Su
Review №80

I went to get my oil changed and Danny in the service department took really good care of me!Also, while I was waiting Wendy Ayala showed me and my friend our options for newer cars (Infiniti and Acura). She was super helpful and professional and would definitely consider buying a car with her in the future.

Gr
Review №81

The staff does whatever it takes to ensure that the customer receives the best service available.

Br
Review №82

My car looks and drives amazingly well! I am so proud to be a loyal customer, and the quality of care and service I received was outstanding every time Ive visited!

Es
Review №83

This hasnt been the smoothest car buying experience but WOW, Jake has been a heaven send!! He made all the difference! He is probably like that in every aspect of his life. He is honest, sincere, upfront, works his a** off for his customers and is just a good guy. Adolfo is phenomenal and he knows his stuff. Definitely recommend him. Overall, with the right people working for you, you will definitely be taken care of here.

Da
Review №84

Car buying was ok. I felt like the wait was longer since we paid cash and didn’t finance. Overall, great service.But now, I’m going on three months of no plates and no timetable on when they are getting them plates. They have a “customer service line” but it makes you leave a voice message with no help. I won’t recommend this place and will probably take my next car purchase to another place. Take care of your customers.

Sh
Review №85

Great experience!! Their team always has amazing customer service every time I come.

St
Review №86

Worse experience after purchase, no one is willing to help or can give you information on warranties and maintenance. Multiple calls over a 3 day period still no help. Was made alot of promises at purchase that now seem like was a lot of smoke clouds. Very upset and let down especially after recommending people to this dealership and promoting them.

St
Review №87

Had a wonderful experience. Kenny Calderon was a great salesperson. They did everything possible at getting infiniti to ensure that they could help us leave in a new vehicle. The first offer/pricing for the vehicle I had fallen in love with was just too high. Just when I had given up hope of even getting that car and was asking about looking at something on the cheaper side Kenny and the finance team were able to work things out to where I was able to leave in the vehicle the I really wanted. So ecstatic about my new vehicle. Thank you guys so much!!

Ca
Review №88

Yooooo whatchu know bout that having a car life bro!!!I am so happy with Grubbs.Will Adams and Ian Fuller were amazingly professional and honest every step of the way.Arya was was exceptionally knowledgeable and competent handling the numbers side of things and set me up with the best packages and didnt try to upsell me on things I didnt need.All three were super personable relatable level headed guys that worked together to get me the best deal possibleDealerships get a bad wrap typically but these guys made the entire experience 1000x better than expected! This is definitely a place that puts their customer first 100%. Highly recommend them if you are in the market!!!

Mi
Review №89

Salesman Will Adams was super professional! Julie from service, also outstanding on ensuring my as is used vehicle was taken care of and also discounted Grubbs Acura service quote. Many car dealers will hold people to the as is contract that I definitely signed and understood. Grubbs ensured all issues were resolved after the purchase! Amazing!Purchased 2008 Acura MDX (from the Infinity lot) used from the north beyond the ice wall.. with surface rust but low mileage and they had the best price within 50 miles. Grubbs fully detailed, fueled and serviced the vehicle before it went to the lot. Will had the vehicle in the front ready for the test drive. After he copied my DL and insurance he said to take it for a drive and let me know when I returned. What?! No salesman predetermined route as I encountered with other dealers?Ok. So after purchasing a very used vehicle with over 140k miles, the vehicle had starting issues the same day I took it home. This is where Will (salesman) and Julie (service manager) teamed up to ensure a happy customer. Will had a loaner vehicle (an amazing Infiniti Q60) to have because he understood the needs of my larger family. I had this vehicle for over a week while Julie’s team diagnosed and repaired what went wrong. In fact, when I Will advised me the vehicle was ready, they both ensured everything I requested had been met and I was totally happy! Management… promote/give raises to these amazing employees!! Mike Hammers

Br
Review №90

I brought my Q50 in to service the AC without an appointment. The wait was brief, the service rep was very communicative about updates on the status. The AC blows very cold now, which helps when competing with this Texas heat.

La
Review №91

Samantha was very helpful and accommodating. I really appreciated that she tried to solve my problem, even though at first it didnt seem like there was one. She was consistent with keeping me informed and updated on the progress of my vehicle repair. 🤩👌🏽👍🏽👍🏽

ma
Review №92

Update: Infiniti made things right and replaced the dashboard. Changed review to 5 stars. Great customer service.Usually great customer service and parts dept. is awesome. Ive spent close to $1k in parts rebuilding and they always get them fast, but I wouldnt recommend taking your vehicle in for an airbag recall. My dash came back worse than when it went in. My service rep was not available the day of pickup so I didnt get to bring the problem to their attention. I wish I researched online before taking the car in. A lot of people have the same problem with Infiniti/ Nissan causing dash damage when doing an airbag recall.

Em
Review №93

Joe did a great job helping us with the process of buying a car. We would definitely recommend him and work with him again in the future!

li
Review №94

Michael Hensley was amazing. He was so helpful in getting us our new car, he treated us amazing while we were waiting to finalize everything.

Ha
Review №95

The staff and facilty is first class. I was able to negotiate a fair deal that met all of my expectations.

De
Review №96

If you want a beautiful vehicle, quality and professional Customer Service visit Grubbs and ask for Sean Sexton! The Manager thats been the best support ever and this is my 2nd purchase Mr. Wally so grateful for him. Wont be disappointed absolutely in love with my new 2021 Q50 such a sexy car!

Ma
Review №97

The service department is great! Dani answered all my questions and took care of all the concerns I had with my vehicle. Everything was done in a timely manner and very professional.

Ke
Review №98

Summer is our favorite! She is warm and welcoming and isn’t pushy. She listens to you and will help you find exactly what you need/want and is always there when you need her for anything. We will continue working with Summer for as long as we can and will be recommending all our family and friends to call her as well!

Jo
Review №99

John Omotola (The sales Consultant) at Grubbs is a great guy he’s one of the trusted sales Consultant I have ever met, he really work hard to get me the best deal. GrubbsINFINITI is the best👍🏾👍🏾👍🏾

B
Review №100

Ashley is the REASON I love Infiniti. She is amazing….

Information
100 Photos
100 Comments
4.5 Rating
  • Address:1500 E State Hwy 114, Grapevine, TX 76051, United States
  • Site:https://grubbsinfiniti.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 682-651-4355
Categories
  • Infiniti dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
Working hours
  • Monday:9:30AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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