I’d like to thank Jack for his incredible kindness and for being so trustworthy. Parting with my Rolex wasn’t an easy task for me, as I had proudly worn it for many years. It was a tough decision, but one that I’m very comfortable with after my interaction with Jack.Thanks again Jack!
My experience at this location was great. The lady who helped us knew what she was doing. Explaining everything about the rings that she showed us. I will definitely go back to that place.
Jack was really nice, Helped us out right away. Took the time to show us the details of the ring under the magnify glass, To pick the perfect wedding band match. He did not pressure us towards a certain ring. We were in and out with exactly what we wanted in no time. Over all a great experience!!
Jack was very helpful, patient and professional throughout our shopping process. Not once did we ever feel rushed or pushed to buy something we weren’t sure of. Jack made sure to show us all the different options that IDC had in order for us to find the ring perfect for us. Thank you so much Jack for your help, we will most definitely be coming back to you
I recently purchased an engagement ring and wedding band from this location. Jennifer provided amazing service and was kind enough to give us a generous discount on my wife’s wedding band. I also appreciated that Jennifer was very respectable of my budget and provided great insight to which style ring my wife might like. I was in and out in less than 30 minutes. 10/10 would recommend.
I called ahead of my visit and spoke to Daniel about upgrading my wifes wedding ring. We arrived and he made the process easy and enjoyable. I always heard their advertisements on the radio and thought they were full of balogney, but the hype is real. If you are in the market for an engagement ring and or wedding ring I strongly recommend Daniel and IDC!
We had a wonderful experience at IDC across from the Florida Mall! Daniel helped us select a special gift for a family member. He was pleasant, knowledgeable and provided excellent customer service!The only negative part of the experience was the entry doors, which temporarily trapped us until someone noticed. Otherwise, it would have been a 5-star rating. Thank you IDC!
This IDC in Orlando on Sand Lake is a place where customers are treated well.My daughter goes here even though she lives out of state, since she has not found another place that listens to her and gives her wedding ring the best care.I just went here to have my own wedding ring cared for, and they did a great job with it, quickly and affordably.
Great experience. I got a beautiful diamond ring for an excellent price. Highly recommend.
Peggy and Daniel were so kind, knowledgeable, and helpful! They took their time with us and were patient while explaining all there is to know about purchasing a diamond engagement ring! We had so much fun throughout the process! Communication was great and we felt like valuable customers! We can’t wait to get the ring!
Jennifer was awesome. She was very knowledgeable and informative every step of the way through the purchasing process. As a sales advisor myself, she did a great job and the store earned my business in the future.
Happy Jack. That’s right. You heard right Happy Jack. That’s what I heard when the Ups driver walked in and addressed my salesman. And after talking to this guy the name fit perfectly. What a great man. He was so awesome in helping me and almost like knowing what I was looking for. What a great Dude! Thanks for your help. My fiancé loves her rings! Happy Jack is the “Man!”
Came in and was greeted by Jennifer. She was very attentive to what I was looking for. She showed several options for rings. I was very pleased with the flow of the sale process.
Love Peggy!! She is the best. Very kind and patient and helpful. Truly an asset to the company! All the staff too is very helpful.
True professionals, Jack and his staff were extremely knowledgable but more importantly, they made me feel important and respected.Thanks IDC,
We had an amazing interaction with Jack. Actually from the moment we walked into the store, we were welcomed immediately and asked for assistance. Jack took the time to help us with many different options including a favorite ring of his. The process was simple and easy after I made up my mind. My husband and I were to only fix my ring that I’ve had for 13 years! We decided it was time to upgrade after speaking with Jack and another employee. (Who) she- made my decision to pick a ring that shines bright!!!! Thank you both for helping us upgrade our wedding ring but keeping our diamond! Definitely will recommend! See you soon!! Nelson & Jasmary Maldonado
I bought our wedding rings 7yrs ago n I lost a diamond in wedding band. I went in to get it replaced n the manager said that my band was not bought in thier store because of the description on thier system. I told her that I bought all 3 sets thier n she argued that it was a non idc ring. She was rude n I was insulted by her saying that my band was not from thier. She was basically calling me a liar because thier staff are not trained well on how to do inventory in thier system.Now she has my wedding band as non-IDC ring. Im very frustrated and upset, after we sent well over 3k in that store. And to add on top on that while she is finishing my transactions she goes and gives me another clients receipt with thier information, I didnt notice until I got home cause I was so upset. Very unprofessional!!. I still have the other receiptsWont recommended to others.
IDC employee, Peggy was very patient and upbeat about helping us find my vow renewal bridal set! She allowed us to take our time in finding the perfect pieces that we would cherish for many years to come. The entire time we were there, we didn’t feel rushed or steered in any direction but our own. We are very pleased with our decision and cannot wait to have it with us after ordering/sizing. Thank you Peggy and IDC!
Great experience especially on short notice. Thank you!
Well to be honest,Id heard the commercials,and I wanted to see what sets you apart from everyone else.My experience was absolutely precious,the entire staff was warm and knowledgeable.They showed me rings in my price range,and didnt put the bums rush on me to go higher,very refreshing.I will do all my jewelry shopping at the International Diamond Center.
Very helpful, informed and friendly. We felt at ease spending time looking through all the displays. No pressure at all.
We spent our time with Jennifer. Jennifer had a great personality, very knowledgeable, extremely helpful. She was great at helping us pair items together.
Simply put Jack is the gold standard for GREAT CUSTOMER SERVICE. Now that I have more disposable income to spend on the ones I love the only place when purchasing jewelry will be at your store.
Honestly great place I heard about them from all the radio stations that talked about them and there quality and styles of diamonds I went in and met with a woman by the name of Peggy who was wonderful was able to give her details of what ring I was looking for and my price range she showed me there selection of already made rings and I was able to choose what I wanted and she got me approved online for financing the process was so quick very impressed with there warranties on the rings and cleanings they provide 0% interest amazing place to get a ring will come back for any rings I need definitely recommend
It was an amazing experience Linda and Peggy took really good care of me I felt happy with my choice and was excited to go home and show my wife thanks again for all the time you took explaining the diamond world and finding the perfect choice for my anniversary
Jack was very professional and knowledgeable throughout our whole process. We felt very comfortable at IDC the whole staff was wonderful. Thank you so much
Absolutely fantastic place and people. Huge shout-out to Lily and Karen for helping us find our perfect purchase!
I want to thank Jack and his phenomenal team for helping me buy exactly what I needed. Definitely will see me coming more often.
Fast and friendly service that came with a smile. Peggy was very involved with are wants and details into the rings we were looking for. A+ service.
Great service, very helpful and attentive to each individual customer. Great prices. Will definitely return to buy more. Thanks IDC
A very professional establishment, I was greeted at the door by a sales representative (Jennifer Tunslall) she was very knowledgeable and very patient as well. Excellent customer service!
Visited the store to see some Christmas promotions and wedding ring repair. We were met with a greeting and knowledgeable staff. The service and staff at the Sand Lake Road location is exceptional. The manager Lillian is a go getter and works to make your experience perfect. My husband and I were so happy. This will be the only place we purchase from in the future and I highly recommend this store specifically (Sand Lake rd/next to Florida mall).
We were treated with respect and courtesy as soon as we walked through the door. Beautiful atmosphere, extremely knowledgeable staff and fantastic service. I will be returning here for any jewelry Ill be getting my wife. Thank you so much
Two goals were accomplished at IDC. Two rings were resized to fit my left and right ring fingers. Second, I had “outgrown “ the use my Rolex Submariner watch and decided to sell it. The sales associates were very cordial and professional. The resident jeweller did a fantastic job sizing the rings. Both looked “brand new “.Jack was very professional in dealing with the Rolex sale. He fully explained the value of a 10 year old watch, which was in excellent condition. We reached a fair and reasonable selling price. I was quite pleased with the afternoon’s transactions. I would be a return customer, if looking for fine jewelry and watches in the future at IDC.
If I could give it zero stars I would. We went to the store and we were simply ignored. We stood at the front of the store to be helped. Three parties came in after us and where helped. One lady that was in the middle of helping another client did say hi and someone would be with us. But after beeing pushed aside for other customers we left.
If you are in a hurry, dont shop here, because they are going to take their time, making sure that you select the PERFECT gift.They are interested in helping you find what you want, even if you arent sure exactly what that is.. I expected to pay a lot of money, but they have fine jewelry for every budget.I will be back for future purchases.
Very professional and courteous, they took care of my jewelry repair on the spot and for a fair price. Definitely would use them again.
We were very satisfied with our purchase and Jack our saleman was very professional in every aspect of his presentation. He is a very soft spoken and friendly person a pleasure to talk to. Very High score for Jack!
Peggy is very professional. She when over the extensive choices available.Covered our financing and warranty information in detail. She really made us feel welcomed with out pressure to just buy.It was an excellent experience and would recommend them as your first stop when shopping for a wedding ring.
Absolutely phenomenal. Peggy gave me the most incredible customer care experience Ive ever had. Not only did she eagerly assist my customization needs in an expedited way for my graduation ring. She also waited for me to return to the store to receive the ring after closing hours! I couldn’t believe it! My class ring is tge BEST too! So incredibly helpful!!! Id give this place a 10 star if I could!
Dennis and Lily made our experience excellent, The quality of the jewelry and service is worth it every time. Thank you!
IDC is my new jewelry store!!! My fiance and I went there to see about repairing my Grandmothers engagement ring and to find a wedding band that would match it. Jack is the BEST! He was extremely knowledgeable about the rings and helped us pick out both wedding bands. I was amazed on how beautiful my Grandmothers ring looked. I dont ever remember it shining like that. Every time we walked into the store, every employee there made us feel welcomed. I cant express how happy I am with our experience.
From the moment we walked in it felt right and the results were reflected in my wife’s face. We are both very happy with Jack and all personnel that made this happen.
IDC went above and beyond for a gift that I bought for my granddaughter. She got exactly what she wanted and in my budget!! I would highly recommend IDC for all your jewelry needs!! Customer service was a 10 out of 10 as well.
The Employees here are amazing. The went above and beyond to help meet my needs. Jack made my nerve wrecking experience a great one to remember. The jewelry is of great quality, the atmosphere is very calm and relaxing and they treatment is genuine. I definitely got more than expected. Thank you so much for IDC in Sand lake Rd for having the best Calibre employee.
A great buying experience, very knowledgeable sales associates.
I got my rings at IDC with Marcelo and Peggy and they were both wonderful. I was incredibly excited to get my ring and they only made it better. They were relatable and kind as well as willing to work with us to insure I got the ring I wanted. Very happy with my choice and experience. I recommend 100%
Jack was awesome to work with!! Highly recommended!!
If I could give them Zero stars I would. The employee (Lillian?) was shockingly rude and incompetent. We needed the diamond setting replaced and she asked us where we purchased my diamond? We told her an International Diamond Center in California. Her reaction was bizarre. She immediately goes off on my husband him and gets loud and tells him theres no such thing! We dont have any stores there! My husband actually showed her on his phone the location by the same name. But she still kept arguing and getting loud like wed offended her. So weird. My husband had to go sit down away from her, for her to even stop. Then she proceeded to try to ring me up, but clearly didnt know what she was doing. She took 20 minutes and still misscharged me. Instead of recording my diamonds serial number for verification, she pointed some dollar store gadget at it with lights on it to determine if its an authentic diamond. In the end she charged me 3 times too much and I returned and got my diamond and my money back. I will NEVER go back there. I cant UNrecommend it enough. AWFUL.
We had a purchase from a year ago that had a bit of an issue. Daniel resolved and exceeded our expectations in about 20 minutes. Added bonus was the quick repair was done while we waited. We will be back. Great customer service.
Daniel was very helpful in helping me pick out the perfect anniversary gift. He was very friendly and knowledgeable. I walked out with something beautiful and within my budget. Will definitely be back.
I went in shopping for an engagement ring today. The entire team there was absolutely amazing. The ring that I wanted unfortunately wasn’t in inventory however were quick to let me know that they can order it in. I never felt pressured into buying something that they did have it in their inventory. They really listen to what I wanted and even though I was approved for more they kept me within the budget I requested. They made sure I knew what I was buying and they broke down every detail regarding the stone and the value behind it. Overall it was a great experience and I’m looking forward to making future purchases
Went to the store today and Daniel was nice and very helpful and I’m satisfied with diamond stub I purchased today.Thank You Daniel for text me back,and answering my call and all you’ve done for me to make the purchase successfully.
Daniel is a GREAT representative for IDC. When we arrived to the store, he kindly welcomed us in. He was mindful of our budget, and didn’t rush us. He made the engagement ring buying experience memorable.
Went into IDC for a repair and was helped by Jack. He is so nice and helpful. My repair was completed the next day which was super fast. Jack and the manager also helped me pick the perfect pair of earrings!
We were looking for a specific style to compliment my wife’s ring. The staff were extremely helpful and the selections outstanding. Karen found her the perfect setting and had it sized and ready to wear the same day. Thank You IDC.
Daniel Ramirez and Mr Ken has made me happy once again. No lies, no deception. Just honest and always willing to help me. My wife’s ring was an awesome experience last year and going back to idc was a no brainet for another diamond for my mother in law. Thank you Daniel and Mr Ken for always making my purchases a happy memory and experience!
Very professional :) my fiancee loved her Valentines Gift 🎁 and its awesome that they include little extras for my lady ☺️
Daniel handled our transaction super well. I was impressed by the professionalism and his knowledge. Hes super friendly and made the whole process incredibly easy for us. We will be coming back. HIGHLY RECOMMENDED
Peggy is amazing!! I was torn between two different rings and totally different CCC. I don’t know what I would’ve done with ought her guidance. Thank you lily for the wrapping!!
They are always helpful and considerate!
Jack and Lillian were extremely helpful! They made the whole experience of shopping for an engagement ring easy, fun, without hassle and with excellent customer service.
My husband and I visited IDC yesterday for the 1st time and I have to say It was a great experience. Weve been together 10 years and was looking to upgrade my ring. We were greeted and helped as soon as we walked in by Janet Grillo, she was amazing and answered all our questions. We werent rushed or pressured into making any decisions she stayed with us through the entire process, she didnt stop and help anyone else, they had enough staff at the store to have that one on one experience. We met the manager Emilio who was also very helpful and very friendly. Because of Janet I now have my dream ring. She also took these pictures and texted them to me. I would definitely recommend this store to all my friends & family.
Thanks to George I found the perfect gift for my wife. He was knowledgeable and friendly. I would recommend idc to everyone!
This specific location was amazing with customer service. I had actually gone to millenia location first and had the worst experience their customer service was rude, short & I was spoken to sarcastically because I didn’t know what I was talking about . I gave them a second chance and I’m so grateful I did . Lillian and her staff we’re amazing & greeted me with smiles on their face and did whatever it took to guide and help ! By far the best game experience.
Jack our jeweler..Service was nothing short of stellar! I was extremely patient led the way to us renewing our 11yr old wedding rings! We love them! Thank you so much Jack- for being a part of my special day.
Daniel did an awesome job working with us!
This location is amazing. Daniel worked with us to help educate us and give us so much information so that we could choose the best engagement ring for our situation. He was so knowledgeable, patient and extremely personable making this such a pleasant experience. We will definitely return there for any future purchases. Everyone that we came in contact with at this location was wonderful. They really care and listen to what you are saying and there are no pushy sales tactics. I will not hesitate to send anyone there way.
I have shopped IDC for the last 6 years and have experienced outstanding service. My last purchase was no different. Daniel, at Orlando’s SandLake Rd, was great to work with. No pressure and very helpful! I will continue being a customer. Highly recommended!
Jack was able to help us find the perfect engagement ring for us! Very knowledgeable and patient with us as we made our decision. Thank you Jack!
From the time wife and I walk in Daniel Ramirez greet us at the door and took care of us till the end. There customer service skills are great. I will recommend International Diamond center to friends and family. Thank you my wife loves her ring.
Great Experience at IDC on Sandlake Rd in Orlando, FL! Peggy made everything simple and easy, Lilly was awesome as well, I really recommend IDC to anyone here in Orlando!!!
Peggy was amazing. She helped me build a custom ring that looks amazing, at an unbeatable price!
First time going to idc, as soon as I got inside I was welcomed with open arms. The guy and lady went way out of their way to help me make a choice, and it was actually the least expensive ring, I was very comfortable
My fiance purchased my engagement ring here about a year ago. Since then, I have been back for my resizing, to purchase our wedding bands, and to have a small diamond replaced in an heirloom ring. The staff is always extremely helpful and is never pushy. Jack specifically has been a great help and very knowledgeable. The prices are awesome, especially when you consider the warranty that comes with your purchase. I HIGHLY recommend this location and will be back for all of my future purchases.
I love IDC! I get so many compliments on my unique ring from IDC. I recommend this store all the time!! I recently broke a prong and Lillian the store manager was so wonderful getting it fixed very quickly.
Very attentive to your needs, very beautiful setting, good quick service
I had a great experience at the IDC Sand Lake Road location. I bought an engagement ring and chose to actually upsize the diamond a few weeks after purchasing which went smoothly including full credit for the original ring. Jack, Lillian and Ken were all super friendly and great to work with!
Was a great experience picking out my engagement ring! No pressure at all! Very helpful and personable staff. Would def recommend and buy from there again.
George at IDC is well-informed, kind, patient, and was able to get us the exact product that we were looking for. We highly recommend IDC and George!
Lilian was so pleasant and knowledgeable. Shes attentive and gave me all the options . My ring turned out beautiful. Thank you Lilian!
I am so happy with my upgraded diamond ring! Jack was beyond knowledgeable and with his amazing expertise he chose the perfect diamond for me! Everyone in the store made me feel like I was family! I am looking forward to going back to have my ring polished just so I can spend some time with them again.
Highly recommend Peggy at IDC. She was very helpful and not pushy. She made it a great experience! Def recommend!
Excellent staff! We no longer live in Orlando but purchased all our rings from various locations there. Went to the sand lake store to have my wife’s ring cleaned and inspected, as well as a diamond replaced on the band. Lillian and Cecilia accommodated us since we are from out the town and had us on our way in 2 hours! Excellent service and very nice, friendly staff! Highly recommend!
Daniel Ramirez was very friendly, polite and professional. I had a great shopping experience. He was very informative and thorough. I give him my greatest recommendation.
Jack was very helpful and knowledgeable with what we were looking for. IDC is such a great company with amazing employees willing to help with any and everything. We will definitely be back!
Thank you Daniel Ramirez for your expertise in helping me decide which diamond halo and Eternity band to encircle my engagement ring. I truly love my 10 year anniversary present.
I’ve been going to IDC on Sandlake for years and they always take care of my needs with professionalism. We recently moved out of state and I still prefer to handle my precious metal a jewelry needs with IDC at the Sandlake location. Thanks again!
This was my first time ever stepping into a jewelry store for an engagement ring and Jack made it incredibly easy and took all the stress and anxiety out of the experience. He took the time to explain how everything worked and gave a ton of advice that really helped me make a decision. He made the whole experience fun and was very friendly. He helped me pick out the perfect ring and I’m more than happy with my purchase. Would highly recommend IDC and Jack.
George is fantastic to work with and throughout my time working with IDC, he has been detailed and very professional. A great buying experience and overall very satisfied with IDC on Sandlake.
Great service and great prices
Window shopping or making a purchase, the staff is very easy to work with. Peggy and Ken were great. Knowledgeable and patient. No pressure to buy anything. They let you control the situation while educating you to find the perfect piece. My husband and I were amazed with our visit and the gift he bought for my Birthday. This is the store you want to visit if your looking to buy that special someone jewelry theyll keep forever. You wont be disappointed. The prices are affordable for every wallet. Thank you both for the gift of perfection. Best birthday ever...... ❣❣❣
Jack and General Manager Ken, were the best people I’ve ever dealt with when buying not only Jewelry, but ANYTHING !They were never pushy.Only very helpful and very knowledgeable.Thanks guys for making this sneaky Engagement to my girlfriend a very easy and memorable one.We will be back !
Awesome selection and prices! Lillian and Christian were extremely helpful and patient in helping me select the perfect ring! They were very knowledgeable and answered all of my questions honestly without the pushy salesman vibe. They seemed truly interested in making sure I was happy with my decision and comfortable throughout the process. I would highly recommend this location!
John gave us absolutely the best customer service! Very thorough and patient with us. Beautiful, quality jewelry. Well be using IDC & John for all of our future jewelry needs.
Amazing service and quality! Special thanks to Peggy for guiding us through everything! Daniel and Ken were amazing at making it happen!
Daniel was awesome. She guided us through the process perfectly. She wasn’t pushing a sale on us, and took the time to carefully find the unique settings (from different manufacturers) that matched her hand and our style. We came in the door with a complete different vision in mind and left with the perfect fit and style, confident we had chosen well. Thank you Daniel for sharing your knowledge and experience with us!
Daniel and his manager were exceptional. Daniel was thoughtful, attentive, caring and not pushy. He really made us feel comfortable and followed up with us. He was so special that we came back to him to purchase our ring a year later. The best service in town.
Today I was able to pick out the perfect ring to propose marriage to the girl of my dreams. Jorge helped me pick out just the right ring for her, he was very patient, kind, and knowledgeable. The process was easy and fast. I was very satisfied and pleased with the service Jorge provided.