I worked with Frank Seffen Jr from beginning to end. This was my once in a lifetime purchase and Franks follow-up and answers to my questions were impeccable. I would highly recommend Frank to anyone who wants a pleasant experience in buying a new car.

Frank Steffen, Jr. at Porsche of North Olmsted provided outstanding, superior service and support. Focused, welcoming, professional, patient - Frank Jr. was an excellent guide for the Porsche brand; a thoughtful salesman who helped us select what was best for us; and a patient teacher about the cars features. Everyone at this dealership inspires trust and confidence. Five stars for every aspect of our purchase!

I called your sales department and had to leave a message (in a sales department?). My message indicated I was interested in a new purchase and trade-in (your dealership currently services our other Porsche cars for years). I never received a return phone call (from the sales department!). Time for ownership, the GM and the sales manager to huddle up and unscrew themselves. Ill call an out-of-town dealer in the morning and start over. Dont worry, Ill get the new car serviced at your shop, its convenient for me. #WakeTFup!

I worked w/ Frank Steffen, Jr, and the entire purchase went very smoothly. I was purchasing a car in Ohio, but am from Vermont. Frank was very communicative and we worked everything out via email and a few phone calls in advance. Nick Bernard from the dealership picked me up at the Cleveland airport and took me to the dealership (about 10 minutes away). He was kind and professional, and a careful driver. At the dealership, I signed the paperwork, and I was on my way in about an hour. Everyone was professional and polite. I would absolutely work w/ Frank Jr. and this dealership again. It was a great experience.

I recently purschesed 2 Porsches from Porsche Of North Olmsted. the GT4 & the Panamera 4S. Now, keep in mind Im located in New York and they made it soooo easy to trade 2 of my cars in and transport my 2 new Porsches to me ! Frank (G.M.) was extremely polite and professional, he completed my transactions smoothly. My Dealer Was Mike Famagetto. Mike was really cool to work with, always gets right back to you and follows through with everything he promised. Ive bought over 30 new vehicles in my life and I can firmly say they are the best Dealership that Ive dealt with, hands down !!! Trust me, if your looking at Porsches give them a shot, what do you have to loose? They can very easily get you the Porsche of your dreams to your front door and they do it painlessly, THANK YOU --Mike & Frank. awesome job and we love our new Porsches. Tom C.

Frank was amazing!!! Total professional in every way. Highly recommend Frank as well as Porsche of North Olmsted. This is my second purchase from Porsche of North Olmstead and no better place to buy or service a Porsche!

This dealership is beautiful inside and out. But the thing that stuck out the most was my service advisor. Wow this guy checked in with me every 15/20 mins. Got me coffee. Cleared an area for me to work/jump on a conference call. This level of customer service is like nothing I’ve ever experienced before. I highly recommend this dealership.

Sales and service team are the best. Purchased a late model 991.1 garage queen last year. There was no pressure to purchase and agreed price was competitive. Now the best part. The service department is the best that I have ever used. Service is personalized and on time. It’s 5:50pm and the service department called to tell me that the technicians stayed late to make sure the car will be ready for morning pickup. This is after a summer tire swap, major Porsche maintenance, plug/belt replacement and bumper off radiator/condenser cleaning. I also have the service manager on speed dial.The dealership goes the extra mile. Purchase with confidence that you and your Porsche will be taken care of after the sale.FOLLOW UP (9/14/2021): I had trouble with a slow air leak on a tire today. I text messaged the service department and had the 911 on the lift in 3 hours during my lunch break. They found two screws embedded in the tire, patched the tire and had me on the road within 20 minutes of arriving. You can only get better service from a pit crew at the Nurburgring. Thanks Porsche of North Olmsted.

Excellent customer service from start to finish. There is no feeling like walking out of the finance office and seeing my 911 waiting in the delivery garage. So sexy!

I bought my car at this dealership and I loved working with Frank and Q they are both amazing people and will keep working with them in the future. I went there too buy a car and I left with new friends. Most amazing people to work with and best dealership experience.

Maggie and Frank worked with me to get the perfect Macan! Thank you so much!!

Great experience with honest, candid information. The purchasing transaction was quick & efficient. It was our first time buying a Porsche and the entire experience is tailored to be a luxury experience. Fantastic. Max our Sales Manager was great. Frank the GM was also exceptional and even called us in the afternoon on the first day following our purchase. He just wanted to know if everything is working as expected. Amazing.

Frank Jr found me a relatively rare car, and found a way to bring it in, finance, and deliver it quickly. The dealership took excellent care of me, and continued with post-delivery follow up. I would do business with them again. Highly Recommend this dealership.

Staff, probably rightfully so, believes that Porsches sell themselves so they dont even try. I was in the market not I bought a different car and Im very happy. Still like Porsche but will likely buy from a different dealer.

Amazing experience! I never thought I would ever write a glowing review for a car purchase, but here I am. Qasim “Q” Shirazi and Frank Steffen Jr made the purchasing of my new-to-me 991.2 GT3 easy, simple and and downright pleasurable. BTW, I am an out of town buyer (Boston) with a car I was trading in. While I have purchased a lot of cars in my life I have never bought a car sight unseen. I called the dealership after seeing the car listed for sale. I got Q on the phone and we struck up a conversation. No typical sales BS. No pressure. Just a conversation between car guys. We agreed on fair prices for both cars and they helped arrange the transport of the car to me and my car to them. By far the best car buying experience I have had. I would not hesitate to do business with Q and Frank again.

Outstanding service. I was a customer at a different Porsche dealership and had a bad experience, so i decided to drive 20 more minutes and try North Olmsted Porsche . Best decision of the week. Not only was the same service cheaper they told me i didnt need all the work i was expecting . Thank you Jeremy for being honest and extending all the courtesys one would expect from a Porsche dealership.

I recently purchased a 2008 911 Turbo from Q and Cassidy. They were both extremely helpful and accessible throughout the process. They shipped me the car in NY and it was delivered in excellent condition. Would recommend reaching out to them if you are in the market for a new or used car.

Couldnt ask to do business with a better team. Great cars at competitive prices. Manager, Qasim Shirazi, is one of the most dedicated and customer oriented professionals that Ive had the pleasure of working with and highly recommend him. If youre in the market for a Porsche, do yourself a favor and check out Porsche North Olmsted before you buy your dream car.

I can only recommend this dealership, in particular Maggy Keating and Frank Steffen that I had the pleasure of working with. Both are excellent professionals and very friendly!I look forward to returning for future business. Thank you!

I was there to buy a used Porsche. I drove 3 hours to see the car. I liked it very much. I made a fair (above blue book) offer to the salesman and he looked at me like I was from another planet. He did not counter or take the offer to the sales manager. He just said “no”. He told me the car was traded in and they have X amount of dollars in the car. I did a little homework before seeing the car and found they in fact bought the car at auction. I will not do business with dishonest people. There are way to many used Porsches on the market to deal with this place. I will not be back.

Jim McFarland in service went above and beyond to help me. My Audi S6 tire blew up on 71N on my way to Cleve. The Audi dealer didnt have my tire in stock(couldnt get until Mon. since it was a weekend)and said to try a Porsche dealer. N.Olmsted Porsche didnt have one but Jim called around and found not one but two tires since he also discovered another tire on my car was not safe (which roadside assistance never noticed when putting the spare on) He replaced both tires keeping him well past closing time. I also received excellent customer service from Suzie the receptionist.

My old car popped up here and I rushed in to buy it back. I live in California now and this whole transaction happened via phone/email. I explained my whole story about how I sold the car 7 years ago and regretted it and being Porsche/car lovers through and through, these guys went above and beyond to get it back to me. I was overnighted docs, was shown pictures and videos. As I said, these guys went above and beyond my expectations in making this a smooth transaction and I couldnt be happier. Shout out to Qasim for being there and helping me through the process. Car was shipped on the day I was told and arrived in good shape.

Ive been driving 911s since my first one in 1974. A Targa. Sold it thirty years later and purchased a two year old, 2003 Carrera 4 Cabriolet. A hurricane last month totaled it with water damage. So, I went online to find a replacement. I searched the entire USA and found what I wanted at Porsche North Olmsted, Ohio. A 2019 Carrera GTS in Guards Red with PDK.Friendly people. We worked out a deal on the phone. I overnighted them my check. A few days later my new car was delivered in a closed van to my driveway. I drove it to my Porsche mechanic for inspection and the only thing he found was a nail in the right rear tire. I called North Olmsted Porsche and told them what we found. Without a pause, the problem was taken care of. (Two new rear tires.) Its nice to deal with Porsche people. They want their customers to be happy...and I am. I love my new 911. Thank you, Sebastian.HL Marks, Virginia Beach, VA

Great customer service. Mike and Jeremy are the best.

Purchasing a car from another state across the US, has its fair share of anguish. However, my experience at this dealership has been nothing short of extraordinary. Suzanne Widing, was an absolute gem and trusted agent and the service I received from her, exceeded any expectations I had based on my dealership experience in Los Angeles. Maggie Keating was my caring and diligent sales associate that helped in every step of the process, from acquisition to verification to the shipping of the vehicle. There were some minor hiccups that they managed to resolve gracefully and with utmost care. The vehicle arrived in immaculate condition and I cannot thank them more. I rarely write reviews, but I could not let this go without paying my respect to them.

We had a fantastic first time experience. Our salesman Mitch was great to work with. He knows the products and was very respectful of our personal buying process. We went to the dealership prepared to make a decision, but not expecting to drive away with our first Porsche. Supporting Mitch and helping us make the final decision was the General Sales Manager, Davor. Additionally, Sebastian, the Sales Manager took time to meet with us and discuss the attributes of the car we had just purchased. There was zero pressure and 100% customer engagement. I unequivocally recommend Porsche of North Olmsted to anyone considering a Porsche. The entire staff was completely engaged in delivering what was one my best car buying experiences.

Knowledgeable sales staff, willing to take their time and no high pressure tactics. Mike looked over my tentative build and made helpful and reasonable suggestions. Currently, the dealership itself is undergoing major renovation work so I cant say anything about the physical space/service area itself, but I think it will be beautiful when its finished.

Took my 2008 Porsche 911 Turbo in for service recently. They were extremely thorough and found the problem with my convertible top right away. Tom was very thorough, very professional and easy to communicate with. These folks really know what they are doing. The car was ready within 48 hours, shiny and clean. They also adjusted my hood and did a spectacular job. Very impressed, everyone at this dealership is so nice and friendly. Will definitely return when necessary.

Truly amazing and thoughtful service. Tire issue the day before an emergency trip south and they fit me in same day, drove me home and delivered the car the next day.In a time of need, Porsche of North Olmsted outdid themselves. It has been a long time since I’ve experienced service like this. They will now be my Porsche service provider (and I live on the east side)!

Jeremy over at Porsche North Olmsted is literally the best service tech Ive ever dealt with...ever. The cars they sell are remarkable machines but the service adds a whole other component that makes this place stand out over the rest. Every dealership thinks that they place the customer first. This is not true. Believe me when I say Porsche North Olmsted does. Ill be a customer for life! Thanks guys!

Mitch our salesman was super easy to work with and very knowledgeable. Not pushy in anyway which my wife and I liked. Chris Studor the GM took a call at home to help on his off day which was appreciated as well. Highly recommend!

If you were in Oxford, Md & saw a Porsche 911 4S Cabriolet with 11,205 miles on the Porsche of North Olmsted, Ohio Website would you trust without verifying? “I want it! When can you ship it to me? I’ll pay your No Haggle Full Price.” Who does this? Me! Capt John “GiddyUp” Bunch (pls Google me) I purchased my 16th Porsche from Qasim & scored a Gem. I’m so happy with my purchase. Trustworthy!

Sebastian has now found two of my dream cars for me. I named my red GT3 Sebastian if that gives you an idea of how appreciative I am for his help. He is top notch and you wont find anyone better to work with when choosing to order or purchase a car. I will continue to call him first when looking for future vehicles. Thanks, Sebastian!

An outstanding dealership all around. But what really sets them apart is their Service team. Jeremy is by far the very best Service Manager I’ve worked with. He is proactive when it comes to car care, and he gets the job done, no matter what it takes.

Wonderful customer service!

I brought my Porsche in for service and worked with Jeremy Owen. He kept me informed every step of the way, explained what they were doing and why, even sent me photos of the car throughout the process. I will highly recommend your dealership and return because of the quality and attention to detail provided by him. Jeremy is the man!

I recently got my car serviced for the first time at Porsche of North Olmsted - the experience was fantastic. Jeremy Owen took the time to understand my cars background, what I was looking to have done, then provided frequent updates as the work was happening. Additionally, throughout the whole experience I was also provided with a variety of information on how to get involved in the community Porsche of North Olmsted has built around the brand. All told the quality of the work, the fairness of the price, and the level of customer engagement makes Porsche of North Olmsted a definite gem.

I love that the friendly drivers always come to Akron to pick up and return my car. Dan from service is so helpful and thorough. I trust the service department because the last two times that my car has gone in for service they have told me that I didn’t need things which I thought I did.

I drove three hours from Shelby Township, Michigan to Olmsted, Ohio to pick up my car (unseen in person) and I would do it again in a heartbeat!! After having A bad experience at a local Porsche dealer I was pretty discouraged. Andrew was my sales person was extremely helpful and made the process very quick, easy and seamless!! I wish I can give them more than 5 stars!! I had a smile on my face the whole 3 hour ride home:) I would recommend Porsche or North Olmsted to anyone looking to get into a Porsche!!

The service was excellent. Jeremy was able to get me in the day after I called. He provided a loaner, a very nice 2019 Macan. The expense was almost exactly what he quoted. Id recommend Porsche North Olmsted very highly.

I worked with Ken Daugherty at Porsche of North Olmsted. Not only was Ken respectful of my time and knowledgeable about the product, but his passion for the Porsche brand matched my own. I ended up purchasing a CPO Porsche Boxster and I couldn’t have been happier with the process from start to finish. In short - my experience exceeded my expectations, was quick and easy, but most importantly was enjoyable. My next car will be from Ken and it will be from Porsche of North Olmsted.

Hands down the best car buying experience Ive ever had!! Andy, Sebastian and Denise were an absolute pleasure to work with on the purchase of our BMW X5. I highly recommend Porsche of North Olmsted for your next new or used car purchase. They all went above and beyond!!!!

Paul Walker wouldve been proud.

Another seamless car purchase at Porsche of North Olmsted. Friendly, attentive, and knowledgeable sales specialists. Very competitive prices paired with a streamlined buying process. Highly recommended!

I was treated with courtesy and professionalism. My Porsche Ambassador, as they are rightfully called, Ken, was knowledgeable and answered all my questions. When I picked up my Macan it was clean and ready to go, all paper work done. I particularly like the showroom: small but packed with Porsche’s that would delight any Porsche lover. They also cleaned the car I drove in with, as a courtesy; very classy. All around a wonderful experience.

My experience as an out of state buyer with Porsche North Olmsted was top notch. Andrew Krause was prompt and professional through the entire purchase, financing, and shipping of my vehicle.Even as a Florida resident with several Porsche dealers within driving distance, I will look to Porsche North Olmsted first for any future purchase. Highly recommend.

Fantastic buying experience. I was an out of state buyer and when I arrived the car was detailed and ready to go. They were easy to work with and I would recommend them to anyone.

Andrew and the entire team were super. Made buying a high quality car a high quality experience. Everyone’s excitement for the Porsche product is infectious. I couldn’t be more excited. Thank you so much.

Had a great experience at Porsche of North Olmsted. Everything was made easy, clear, and nothing was pressured. My sales rep Jay was awesome. Really knowledgeable about everything. He took the time to not only figure out exactly what I wanted but took the time to get to know me. I would recommend North Olmsted over beachwood any day of the week.

The service department did excellent work and was very accommodating. The coffee bar and manicures were great while we waited for our vehicle to be serviced.

Been a long time customer for both Porsche and Mercedes. They are by far the best experience Ive ever had at a dealership. From sales to service you cant go wrong. Highly recommended and will be a customer for life. Keep up the great work!

We purchased a 2014 Porsche 911 turbo from Olmstead Porsche 6 months ago. All I can say is what wonderful service! Ken Daugherty was our sales associate and he was absolutely professII also during this long distance transaction. We live in Atlanta and we were traveling to South Africa and still able to complete the transaction without any problems as well as having the car delivered so that we could enjoy it upon our return. The car was perfect, serviced and everything was as promised. This was a great 30th anniversary present to ourselves.We would definitely recommend Olmstead Porsche if you are local or long distance. The process with seamless and absolutely professional though out as well as the follow up with Ken.We would highly recommend Ken and Olmstead Porsche!Thanks again,Dr’s Arthur and Deborah GriffithsRoswell/Atlanta Georgia

Quick and caring response to any issues. Very reasonable and transparent with pricing. Would recommend to anyone interested in a PCar

My experience dealing with Jay as my salesman was incredible. I drove all the way from CT to purchase my GT4 after speaking to him one day. He made it effortless. Over the course of the next week I had several questions and every time I called he not only answered my calls, but if he couldnt give me the answer he would call me with an one right away. I was so impressed that were thinking of going back for another car from Jay.

I came to them with a check engine light on my 996. Initial investigation indicated a air oil separator. They did the work and I was happy. The engine light came back on. Turned out that my MAF I purchased and installed myself was bad. They worked with the place I purchased it from and were able to return it. While on the lot there was minor lot damage to the car. They are repairing it now, along with a detail. Why then a 4 star review? Because every step of the way they were courteous and kind. They took the time to explain the issues and they resolved each one, even when they were in part my fault. They did not do everything for free. They did not give away the store. But they did work to resolve the problems quickly and with professionalism. I would trust them with my car in the future, not sure what more I can say.

I really appreciate the quality of care at this service department. Jeremy took such great care of keeping me in the loop after my battery ‘blew up.’ I do not usually choose my cars based on a dealership or it’s service department but I have to say I would be inclined to choose this make and dealership just for the quality of service provided.

Tom was my primary contact person in the service department. He was extremely courteous, professional, and conscientious. I had a major service done which also included spark plugs being replaced as well as front/back brakes. It was an expensive but necessary maintenance trip and Tom made it as positive an experience as possible.

The team at North Olmsted Porsche do a spectacular job as usual. They are very friendly and courteous. The work that was done was on time and complete. They also provide a loaner vehicle which made my life easier.AJ Spry

We are so pleased with the purchase of our Porsche Cayenne! Very comfortable and professional transaction. Have already recommended Porsche of North Olmsted to several others who have also purchased cars from this dealership. 5 + Stars

My first Porsche, a 3 year old Cayman, was not purchased at this dealership, yet I was always treated like a king, as if I’d bought the car from them. Service was always so good, and so professional, that my wife and I bought two more cars from this dealership, which we consider the best, period. Would always highly recommend to anyone, and of course, I consider Porsche automobiles the best in the world for the price.

The staff at this car dealership were extremely knowledgable and so friendly. Made the entire shopping experience so much better. I will definitely be a repeat customer in the future!

Great place to take your Porsche. Very knowledgeable staff! Vary Courteous! Very accommodating! And best general manager in the automobile industry.

I dealt exclusively with Jeremy, in the service department. He is personable and professional and his service orientation is beyond compare. Five stars all the way!

Michael Kane was absolutely fantastic. Attentive, easy to work with, and very considerate. I highly recommend him.

Outstanding dealership ! The Best Service team Ever and Jeremy is the best Service Manager I’ve worked with, I love my Porsche

I love Porsche North Omlsted. Love them so much I drive back from MI to get my car serviced by them and look forward to purchasing many cars from them in the future. Everyone from sales to management to service are wonderful! ♥️

The service department here is excellent. Dan is always accommodating and whenever I need to bring my car in they are always able to service my needs promptly. Ive been a customer since 2013. The service team here is great.

I have had a great experience at Porsche of North Olmsted so far. Respectull staff, high attention to details and professionalism is beyond compare to other locations. Jeremy and the service team are always on top of things.

The process from inquiry to purchase could not hve been smoother. I came from out of state and everything went perfectly. I highly recommend this dealer!

Best Car Dealership I have ever been to! I worked with Andy Krause and he provides absolutely exceptional, top notch service! I would highly recommend any Bernie Moreno dealership to anyone looking to purchase or lease a vehicle; they have something for every price range. Truly a wonderful experience!

Jim did his usual superb job.Staff is great. Susie so kindly accompanied me to get coffee from MB’s new coffee bar.

Outstanding service department! Tom kept me updated as car was being serviced. They went above and beyond to deliver a superb job!

Porsche North Olmsted consistently does a great job. The communication of status, estimates on repairs, and follow far exceed any dealer I have dealt with. I drive passed a closer location to have my work done at PNO. Keep up the outstanding work!

Very pleasant experience dealing with Porsche of North Olmsted. Would definitely recommend checking them out.

Awesome customer service, love going there. Spending tons of money for good cars. Bernie and Chriss are great people.

Very thorough and responsive. I asked about a car and within 15 minutes I got a closed up video of a car inside and out with narrating referring to my name so I know that it is just made for me. Very honest onion n factual report of the condition of the 2014 Porsche Panamera. I bought the car n paid cash over the phone based on the video n pictures. All the paper work and the communication process was a breezed. Very friendly and nice people. I would buy again from this dealer.

Jeremy and team are always at the top of their game and pay attention to every detail. It’s nice to has someone advocating for you and being a trusted advisor. My vehicle is always in great shape and all issues addressed right the first time. I come from the east side of CLE just so I can deal with the North Olmstead team.

The team at Porsche North Olmsted is the absolute best in the business. I have bought 5 cars from them (and two more the Collection Group) and have found them to be absolute professionals. Chad Lozon, the GM, has bent over backwards to work deals that work for both sides, and has found me the exact vehicle I want in every case. The delivery and service experience has been top notch. I would recommend this dealer to anyone who wants a Porsche!

Nothing but good things to say about North Olmsted Porsche. Easy to get an appointment and they had a car available for me to drive during the visit.Work was done on time and without problems.

I highly recommend Porsche of North Olmsted. Jeremy is fantastic. Very professional and competent service technicians. I will go no where else.

I wanted to express appreciation for Andrew K., Colin C., and Katrina J. for their help in my recent purchase. Not only did Andrew accommodate my schedule both to come and see this car, and also to get it ready for me to pick up (a 3+ hour drive one way for me), but he and the management also made me a very fair deal on a great car. That might be all one would expect when buying even a higher end pre-owned car, but after the sale he and his associates next door continued to assist in making the transaction right when I continued to have questions. Anyone can sell a car, but standing by a sale and a customer after is priceless. I’d be going to the Moreno Group again next time I’m in the market for another higher end car.

Amazing experience. Ken is terrific! Ill keep buying Porsches here.

Sebastian was a great help. Would recommend him to anyone looking to purchase a new Porsche

Porsche has excellent customer service. They keep customers informed with texts and emails.

I waited in the dealership while my Cayenne was being serviced for an oil change. I asked my salesman, Andrew as well as the mechanic, Jimmy a few questions about the Cayenne. They were both extremely helpful and showed me what I needed to know. It was a very good experience.

Great service. All work completed on time as planned. Good communication about status

I worked with Andrew Krause. He was the definition of professional. Everyone was welcoming and easy going. I will return in the future and recommend to friends and family! Thanks again.

Best place I could ever imagine taking my car. Both sides service all 3 of my cars and are top notch

Jeremy in the service department provided exceptional customer service. He was prompt, honest, and kept me updated throughout the process...in a professional capacity.

Jeremy was very professional. One of the parts I requested to be replaced wasn’t ordered by parts department. Service facility very nice, especially on the Benz side with coffee bar and nail spa were great!

Superb service and highly recommended !!! I recently leased a Carrera from Porsche of North Olmsted and Randy helped me the process. Randy provided me with a customer service experience second to none! The process was seamless and they had the car ready when I arrived at the dealership and I was out in no time.I had previously leased another vehicle from Porsche of North Olmsted and had a similar experience.Keep up the great work and thank you!

Amazing experience, first class all the way. Michael Kane was fantastic to work with.

Always above and beyond. You’re not just a number. Best car car experience I have ever received and I get it here every time I have service here.

Great, no nonsense and low pressure buying experience. I would recommend Sebastian if you’re in the market for a Porsche.

Love Jeremy in service. Has helped keep my Porsche running at its best! Im a Porsche owner for life!

Always a pleasure to deal with the service department. Dan is patient, courteous and always provides excellent Customer Care!

Car was exactly as they said it was and even with us being out of state still made the transaction super easy class act wouldn’t hesitate to work with them again

In for routine maintenance, questions were answered authoritatively and a nonroutine item was quickly taken care of. Its always a pleasure going to Porsche of North Olmsted.

I just bought my first car from this dealership and had the most incredible experience! I worked with Alan Fejes and he went above and beyond. He was extremely responsive via calls & emails and sent me photos of every little piece of the car I requested along with service info & inspections. He went the extra mile and even took care of getting the car on a truck to ship to the west coast.

Porsche of North Olmsted was great. The process was totally smooth. The staff was very helpful and super friendly.