Scheduling the visit was easy. Checking in with Matt was easy. Got a convenient ride to work from Bob, a very personable gentleman. All the work was completed in a timely, professional manner. Received a complimentary car wash. The bill was very reasonable. Jason and his team are great! Could not have been a better experience. Thank you!

They made the car buying process easy and enjoyable. Buying a car right now is not the easiest thing to do but they really made it a low stress experience. I highly recomemnd them, especially Yasser! He also followed up with me multiple times to ensure I was happy! Definitely ask for him when you go there :)

We LOVE our Subaru ! We were pleased with our sales rep and our purchase experience at Ganley Westside subaru.

Very friendly, knowledgeable staff. Their sales team walked us through the buying process and were accommodating to our needs. I did not feel pressured into anything that we werent comfortable with. Love my new Subaru vehicle and would highly recommend this dealership and our salesman Scott Wnek.

The team was very kind. They were very willing to help us. CJ asked what we were looking for, he gave us exactly what we asked for. He was friendly and gave us the time we needed. He gave us options. He checked to see if we had any questions or concerns. They covered everything. They didnt waste our time trying to convince us to buy. They were professional and we highly reccomend them. The prices were very comfortable. Thank you!

Matt has a really nice butt. I was waiting for my car in the lobby when Matt walked through and I was instantly mesmerized by his peach. I would wait in that lobby all day just to watch those peaches wobble back and forth. 5 stars.

I arrived at Ganley Subaru of North Olmstead to meet courteous staff, easy-to-follow procedures and the convenience of open communication between the reps and myself. Excellent job! I love doing business with Subaru!

The customer service representative that assisted me due to a recall on my vehicle was very professional and walked me through all the steps of what was going to happen. I received a loaner car and when I returned it when my car was completed, it was a very smooth and professional process.

Stopped in looking for a new car. The sales person was friendly and easy to talk to. We werent ready to buy, but were treated very well. We will go back!

I recently leased a 2021 Subaru at Ganley Westside. The whole process was incredibly easy and smooth. I worked with Michael Olesen, and he was very communicative with me throughout the process, which was much appreciated and made everything much less stressful.

I felt very comfortable at Ganley. My salesperson was informative and considerate . Everyone that I worked with while buying my car made the experience enjoyable and not stressful.

Scott was very knowledgeable about the forester I wanted. Explained everything very clearly. He put me in the car I wanted!

Do NOT go to this place especially if you are a person of color! The manager Robert Brown is one of the most unprofessional, unpleasant people I’ve dealt with! I’ve been calling this dealership for 3 days trying to have a deposit on a car returned because I didn’t want the car any longer. I called and left 5 different messages for Robert Brown to return my call and I never received a call back. When I finally reached him via phone he told me he would try to give my money back but couldn’t make any promises. I was told I would have to wait 2 more days until the salesman who took my credit card information returned to work. The morning the salesman returned to work I called and spoke with Robert again who once again blew me off and told me he would call me back. I never received a return phone call from Robert 1 time! This is NOT how business should be conducted no matter if I purchased a car from you or not. You can’t decide to hold my money when I requested for it to be returned over 3 days ago. I was clear in requesting a refund of my deposit. As I write this review I have yet to be refunded the $500 deposit. I would hate to assume it’s because I am a woman of color but either way this business practice of not returning calls or processing a refund request for a car I am not contractually obligated to purchase is unethical. In addition the climate we are in as it pertains to cars is not the consumers issue so we should not be penalized for changing our minds. I will be filing additional complaints on this dealership all thanks to Robert Brown for his unethical, unprofessional business practices.

Samantha from the internet team 5 stars. It was nice and easy from the start.When I came in I got to work with Nicole. She was also very nice. She went out of her way to explain everything to me and was professional and courteous the entire time. 5 starsThen came the finance guy. From the beginning he was condescending. Literally pointed at tax like I didnt understand tax, Went out of his way to inform me of how hes only got 2 cars coming in and hes not going to give a discount on anything. Also lied and said the interest on the car was 3.5% on 2022 when his competitor said its 2.5. Financing is set by subaru so I should be able to get 2.5% no matter where I shop.The cherry on top was all the outbacks in the back have nitrogen tires for $200 but for some reason I guess 2022s got that good good nitrogen cause it was $300.I understand the market is terrible for buying right now but Id avoid this place. Dealerships are hurting and I have empathy for business owners. Just not ones that are going to go out of their way to screw the consumer over.

The service department and my service consultant, Aunna Regas were incredibly professional during a difficult time with my insurance company. My car was in the shop for a month, then had to be brought back because of another issue with the transmission sent from my extended warranty company. Everyone was patient, fast, and accurate.

Wonderful experience. Service manager very personable and attentive to my vehicle and to myself as well keeping me updated along the way as maintenance was being done.

The staff is always friendly, attentive, and informative. The waiting area has coffee and water with plenty of open space to spread out and do some work while you wait (I’m a college student) so this is a plus. Will always come to this place.

Do NOT waste time here!! The sales manager is extremely unprofessional. Plus they are trying to price gouge $5,000 over msrp. Went on line, found same car through a dealer in Cincinnati for below msrp and gave discounts. Brought the car up to me no charge. If you want to get a new car go to the dealers in Columbus or Cincinnati they are not trying to rip you off. Everything can be done over the phone and computer.*******Reply to your comments -your unprofessional and rude manager most certainly did try to price gouge us for $5,000 over the MSR. There was absolutely no misunderstanding!And please stop the narrative that product is scarce, supply and demand, etc. Its just your lame attempt to justify your extreme price gouging. When people look around to Serpentini or any dealership outside of a Ganley they will see that is inaccurate. Like I stated before I purchased the same vehicle at another dealership for below msrp. I believe previous comments by other people who said sales manager has issues/prejudices. So no matter how you try to cover, justify, or whatever. He is a terrible representative of the company and over all, the company is shady.

Just purchased a Hyundai Ionic SE this past week. Throughout we were impressed with the professional tone, the consideration, and the straightforward information we received from Amber Dickens. She made what could have been a stressful situation into a pleasant and positive event.

We took our 2020 Subaru Outback in for a recall and an oil/filter change. Ganley provided courteous service from check-in to check-out. There was a safe and clean waiting area and they had several chairs outside too. I would recommend Ganley for servicing your Subaru.

My wife and I were driving from the Cleveland airport home after our honeymoon. This is when the stabilizer bar and control arm on my Subaru Legacy broke on the highway. After my car was towed to the service center Aunna was put in charge of my case. She was courteous, professional, and prompt when she said she would call me back. She made a stressful situation much easier to deal with and helped my wife and I in every possible way she could, all the while still assisting every customer she had that would step up to her desk. She is truly a saving grace and a rockstar!!!!! We also worked with Ben the shop manager. We didn’t interact with Ben as much as Aunna, but he too was giving me advice and showing me the issues that my car had, to ensure that it would get repaired properly. He went above and beyond to further assist me to get the car parked when I thought it was immovable in a way so my cousin could load it onto a flatbed and tow it the 400 miles home. This team of people helped my wife and I overcome a sticky situation and I truly can’t thank them enough. Great job Aunna and Ben!!!!

Make sure you ask for Tom. He is the best! Overall great experience!

I was extremely satisfied with the service I received at your dealership. I was very happy with the service rep. He could not do enough to please us.

Helpful from the beginning, deciding on wanted features on the car, to the test drive, easy financing, knowledgeable sales personnel, even the manager made me feel welcomed and part of the Ganley family!! Thanks to Steve, Assif, Janice and Igor!!

My service advisor Matt made my experience easy and pleasant! He communicated with me throughout the day to keep me informed of my car’s progress.

Services were applied as expected but time of delivery (turn-around) was amazing.

Very friendly and informative staff. Everything done on time with updates throughout the process.

Everything was top notch. Even additional questions were answered not pertaining to the recalls.

VWs are great cars. This is the forth vw we bought from Igor. The sales process is excellent.

I brought my new outback in for an oil change. I was in and out in 30 min. Great service, even found me some coupons. Parked it nice and sent me on my marry way. Will be my goto spot for service.

Let me start by saying this is well after my purchases and not at the time of purchase. Having bought 4 cars in a short amount of time (2 here and 2 Brunswick) I wish I could go back and just buy them all here. Dylan is the greatest salesman I’ve dealt with to date. I forget the finance managers name but he too was a pleasure to deal with. Didn’t try to push unnecessary products and both were super respectful of my wants and needs. If you’re looking at reviews before visiting another dealership, let me save you time and headaches and just recommend coming here. The inventory may not be as great to choose from (especially in the current market with no one having anything), but I promise you’ll still find something you’ll like here.

Ray Korfhage, Service Consultant, is excellent at communicating the issues that I presented my Subaru Forester for, and went above and beyond to help me. Excellent customer service and service, all very much appreciated. Thank you!

Purchase of my 2011 Subaru Outback couldnt have been easier. Billy was great to work with - he made the purchase stress-free which was so appreciated by husband and myself. I was a little nervous buying a used car, but he went the extra mile on making sure we were very comfortable with our purchase. When people ask us where we purchased our car, I wont hesitate to recommend them.

Bosko is the best. Now have bought 2 vehicles from him and can not recommend him enough as a sales person

Erin Bradford in the service department was excellent!! I came in without an appointment needing a tire repair and some basic maintenance. Was told it would be less than 2 hours and shed come to give me updates as they went along. Well to my surprise her first update was telling me I was done and ready to go!! It only took an hour! She did all the paperwork to make sure everything was covered and took the time to explain the report of everything that was done.

I am very satisfied with the crew at Ganley Volkswagen. Igor and the team took really great care of me and made sure I got just what I was looking for. The entire team was nice and courteous. Glad to be a customer.

Matt did a great job with the recall service work on my Crosstrek on 7/26/21.

As always a great experienceTimely service on the time quoted. Always appteciate the nice waiting area, clean and comfortable with good coffee

Everyone is helpful at Ganley, but a special thanks to Alexis. She contacted me almost immediately after I made my service appointment online in order to clarify some things. This proactiveness on her part saved me so much time and aggravation (which would have been my own fault, but still...). Her help was immeasurable, and I really appreciated it.

Janice is amazing!! Goes above and beyond to make sure you are satisfied. I have no complaints. Thank you all for getting the car I wanted from other places Im one happy gal😁

The best automotive dealership I have experienced. The sales and service attention is great.

Upon entrance I wasnt too sure but then we were greeted by Sherry and it was all good from there. She was easy to talk to, answered all of our questions, hospitable. Needless to say a vehicle was purchased here today. Thank you for your great customer service.

Service department wanted to charge $300 for an oil change…on a lease.. went to jeep of Bedford and paid $60. Y’all are insane with your pricing. No idea why people take their vehicles there for anything.

At least for the Service department, my appointment was useless. My car only started to be worked on an hour and a half later for an ECM update recall.

Ray was my advisor and he was wonderful. Explained everything that needed done and was very respectful and friendly. Very easy service day, thanks Ganley Subaru for more wonderful service.

Recently purchased a new vehicle from this dealership and was very impressed to find that the experience was perfectly pleasant. No surprise fees (only doc fee, title, and registration), no shenanigans from the sales team, no frustrations from lack of options. My sales rep, Tom, was very knowledgeable, personable, and professional. He took his time to answer all my questions and provided a ton of useful information, even about other brands (even regarding the pros of other options that may have cost him the sale).I walked into this place expecting to have to fight with the finance person for three hours about sneaky tactics car salespeople tend to use. What a pleasant surprised to find a helpful, courteous staff.

Its better than Medina Auto Mall..At least they give U a car list to look at! Medina only give U 2choices verbally! I wish now I had of went to Hanley instead!..

Im so glad I came into Ganley Westside Subaru when I did!!! I had wonderful, professional and courteous service; they worked w me throughout the new car buying process and even offered refreshments, washed and filled my gas tank upon sales completion!!! I will def STAY a customer of them!!!

Sherry Workman was wonderful to work with! Sherry had us in and out in no time - she was easy to communicate with and got us the deal we were hoping for. It was a great experience and we look forward to returning when the time comes!

Nice place but needs more customer parking

Was trying to get a quote on a repair over the phone for my 2002 Subaru Legacy Outback L.L. Bean edition. Nobody, not even the service manager answered the phone. Tried three or four times. No answer. Not very professional. 😡 Update: Had to sell my Subaru because I couldnt find anyone to fix it.😭

Great customer service! If your looking for a new car I would recommend going to Nicole! She made the whole process easy and non stressful!

This was the fastest oil change and tire rotation ever! I was only at dealership for 30 minutes!

False Advertising. They Advertise an Auto show coupon for $500 off after you negotiate your best offer. After sitting down to talk numbers, the first sheet of paper they bring over is the Online Price. At the bottom of the paper it says Includes $500.00 Ganley Auto Show coupon. I asked why that was included because the price clearly matched the price online. Salesperson said it was included in the online price so all customers got the deal. (It was the same price at all other NEO Subaru Dealerships). So it was clearly false advertising to get customers in the door.

Thank you Janice for your great customer service. Janice went above and beyond to get us the car we wanted. She also took special interest in us personally and provided us with fun Subaru dog toys for our pups! We love our vehicle and appreciate all the time Janice spent with us.

Very efficient and personable staff . It was a bad day made better by Gus and the mechanics on duty

My salesperson was fantastic- the rest leaves a lot to be desired -specifically when I purchased my lease vehicle. The paperwork at time of lease 3 years ago gave a purchase price. When I actually purchased the vehicle yesterday I was charged 1000$ extra in dealership fees. Not much of an explanation was given even when i called back.. Not a happy customer and wont be a return customer

Great service technician and staff treats you well.

I was extremely happy with my salesperson

Fair and honest negotiation to get to a final buyout price on the lease. But we were most pleased with the patience and generosity of the gentleman in the finance department who went out of his way to be thorough, explicit, and above all kind so that we could arrive at the final deal that we were all comfortable with.

Had a good experience with Doug, easy and smooth car purcahse

Horrible experienceWe have leased cars for years from other companies and have never had issues like we are experiencing with Subaru. 12 months ago we leased a Subaru Ascent Touring model, after only 7000 miles we notice a bad rubbing noise coming from front end while on the highway, we take it in to Subaru to get looked at and they advised me that front rim area is bent, alignment is off on all tires and requires all new tires, the hood was vibrating and required some work, I don’t know what caused the damage, assuming a pothole or the like, they charged me over $1000 to repair. They also charged me $129 for a “complimentary” oil change. The best part was after repairs the car still isn’t right, front end squeaks and rubs still.I would like to return this car and go back to Honda, I feel this car is fragile and unreliable. I’m still waiting for them to get back to me.

Outstanding salespeople & service!

Great place to buy a vehicle. The staff are welcoming. The offer many services.

Great dealership my salesmen John Z is a great guy to deal with. Fast quick easy and a good price. This is the second car I have no from this dealership and John sold me both. I get all my service done here also- they do a great job.

Had both my 24k and 30k mile service done here. Both were performed quicker than expected and the staff were friendly and accommodating.

Always provides top notch service—special shout out to Matt for getting something repaired that was out of warranty for a very reasonable price!

I recently moved here from another state and needed a car immediately to get things going. I worked with Dylan C, who was not only professional but really down to earth and easy to talk to and to ask questions about Cleveland. The process wasnt easy as it was my first time buying a car at a car dealership. Subaru is always on high demand and sometimes you have to realize that you dont get the car you want right away.There was a miscommunication between our deal but we were able to work things out. My mom and I would like to personally thank Dylan. He absolutely went above and beyond. He made sure I left happy. He will listen, do his own research to make sure you get the best deal. Do yourself a favor and look around subaru with him next time. Great guy.

I worked with Janice at this dealership. Although I didnt give them my business, I was very pleased to work with her. Not only was she knowledgable but she was also very patient. Lastly, everyone at the dealership was following all the CDC guidelines and making sure everyone was safe. I recommend this dealership and working with Janice, should you be looking for a Subaru.

Question was answered quickly and correction applied

Took my car in for a sound and smell coming from under the hood. They couldnt find the cause (it had stopped that day, of course). Was charged $166 for inspection. The next day the smell and sound came back with a vengeance. Had to pull into closest mechanic. Pulley blew a ball bearing and belt was about to snap. Called Ganley to ask for a refund (or even a partial refund) since their inspection was ineffective. Nope, nothing back. How do you not check the belts?2 leases I got at Gankey were fine, but those were new cars. Dont take older cars here for service.

This was the best car buying experience I’ve ever had!

I cant say Ive had a better experience at any other place, Im not sure what their hiring process is but they are doing an amazing job. I bought my first car here (a wrx of course) and it was a great experience. All the mechanics where always very nice wheneverI came in. Then when I had to suddenly move they helped me get a roof rack and box top so quickly and in such a timely manner, the exact day I was leaving. The parts man was extremely helpful and kind(Joseph). The check out lady was extremely polite. I went out of my way to go to this dealership. I am very happy with my Subaru and Im sad to have left. Would recommend this dealership.

I had a wonderful purchasing process recently at Ganley Westside Subaru. I appreciated the way that my sales agent walked me through the process with no pressure. I strongly recommend this dealership to anyone looking for a new vehicle!

Great Service. Quick and easy!

Dealing with Ganley was stress free! Our, agent, Michael was amazing. He answered all questions, got back to us promptly with our questions and was pleasant to work with. I love my new car!

Said goodbye to my Toyota, and hello to a new HYUNDAI. Not easy to get this girl out of my Toyota, so kudos to the staff at Ganley. LOVED Nicole!

It has taken 6 trips to take care of what should have been done in one. I took my car in to have a mirror replaced and some new tires. They had me come back because they dont order parts until they need them. I asked them the first time I was there to let me know of any issues.Somehow during their inspection while replacing my tires they missed the fact that I needed rotors and brakes. My check engine light was on and I had asked them to see why. They didnt on the first trip or the second. On the third they offered to do it free and save me $150 for a service any parts store will do for free also.Well they finally inspected the car and over $2000 later I thought we were done. They left the new timing belt loose and I had to go back again. Now my battery is dead. Killed by a slipping belt that wasnt letting my alternator recharge my battery.I went here because I bought the car there. I wont be back unless forced for some reason. I will replace my own battery instead of making another 45 mile round trip to get it repaired. Everytime I end up returning.My tip is that if you want something fixed right the first time look for another service department.

I took my car in to be serviced and Aunna was super helpful and polite. Most places are pushy about suggested services, and Aunna was respectful and informative.

August was super - in and out and able to work a bit in the waiting area in between!

They were PERFECT.. Never found better service (and price)anywhere else! HIGHLY recommend them - for ALL brands in fact

The waiting area is set up appropriately for physical distancing. We were kept up to date on our service. Everyone is so very friendly and courteous.Thanks for the continuation of coffee being available.

The sales sales staff at Ganley couldnt be more accommodating. Sherri was very thorough and helpful. I would not hesitate to buy or lease another car from Ganley. I love my Suburu.

The service department was very complete and courteous. I also met with the salesman, Tom and he was very professional and friendly also.

Purchased a used vehicle remotely from out of state.Tough purchasing process considering we paid cash with bank certified check. Wont get into that process which would take a couple of pages to do, but it did include some poor communication on their end and several times the same person hanging up on my wife with no remorse.You should know we purchase vehicles from out of state, all over the country, on a regular basis and we dont have these issues.The purchasing process included them having a local notary coming out to have us sign paperwork. Paperwork, that required their taking my fingerprints! Paperwork that did not have a loan associated with it. Now my fingerprints are out in the world - when I was born and the hospital took them, when I got my gun license and lastly, when I signed paperwork for a car I paid cash for. Something is seriously wrong with that.If the vehicle was as promised I would have probably let it go and not written this review. But on the very day the vehicle arrived by vehicle carrier I had to send it to a local body shop to spend over $2k to fix the front end which had a large dent in it, a radiator support that was bent and required repair and had both front headlight assemblies replaced - one because it was broken and one because it had 3 of water in it. None of this came up before we purchased the vehicle and none of it appeared in the photos on their website.I understand buyer beware and I understand we take a risk at buying something without seeing it in person, but understand we buy 30-40 vehicles a year for our business this way and in 6 years this has never happened.Needless to say, I would not reco them, but if you are from out of state and cant view the vehicle before purchase - run away from them as quickly as possible.

Everyone was just terrific! Everything was completed to my satisfaction!

I scheduled my car for a safety recall appointment. I arrived ahead of the scheduled time (traffic was lighter than expected), and was greeted promptly and my car checked in. Diego, the service advisor, was professional and efficient. The customer lounge/waiting areas are clean and comfortable. The recall work was done expeditiously, and I was pleasantly surprised that things (including a safety check and complementary car wash) took less time than I had expected. I was on my way an hour earlier than I had expected, which was a very pleasant surprise. This was an excellent service experience. I’ve had my car serviced twice at Ganley Subaru and have been very pleased both times.

Shouldve shopped for my crosstrek from you guys. Zach and the rest of the service staff were incredibly friendly and helpful with my tire issue. will definitely comeback to you guys for my car work.

Loved the sales man Mike Oleson and sales manager Robert Brown, got a great deal! Very happy!!

It was quick and efficient

Again, it was a pleasant experience. Everyone was more then helpful and fortunately my car was completed much soon then I thought.

Pleasant. Got me in fast for a recall

This is my second leased vehicle in less than a year from Ganley Westside Imports. I actually purchased a VW Jetta from Ganley (this time). Great experience with my sales person, Ben Stroh. Also had a pleasant experience with Terry Maxson in finance when signing the required documents.My first lease was for a 2020 VW Arteon. The great service has not changed and I am definitely a satisfied customer.

This is my new Subaru dealership! The service was great, and the people were great; NOT prejudice like the Wickcliff and Bedford locations.

Went in to just look. Ended up buying a car. Janice was fantastic and super nice. In fact everyone we chatted with was wonderful. And they try to get and keep your business. Great car and great people at this dealership

Always have great service, friendly chat, and comfortable experience.

Second car Ive purchased from Scott Wnek, always a great experience. Very helpful, not too much pressure, easy to do business there. And Subarus are great cars!

Wonderful experience, easy to deal with

They were very helpful at getting my car. They told me my car would arrive on Sept 10th but it arrived a week earlier. I filled out the paperwork for the financing plus maintenance plan, and the person conducting the process was nice enough to get me a extra discount because my parents bought from their dealership in the past.

Rachel was very knowledgeable about the vehicles I test drove. Also very friendly. Id recommend to family and friends.