Excellent customer service all around from the Nissan family. Our family was treated with the utmost respect and care at are visit there. Big thanks to our guy Brad for a great deal and process while buying both vehicles. Probably the most comfortable car buying experience I’ve had so far. Continue the awesome work Nissan fam!!!!

Jason Smith was amazing at helping us and finding out that what was wrong with my car is covered under an extended warranty. He went out of his way to tow my car from a mechanic to the dealership and we did not have to do a thing. Thank you for caring about your customers and getting my car in to fix quickly! We appreciate all your help.

The service agent who assisted me was awesome. Excellent customer service and support. He was knowledgeable, friendly and went above and beyond to help me.

Nissan of North Olmsted has been very helpful in their service department. Anytime I have to visit service I always try and get Jason Smith as my advisor, he is always very friendly and helpful. Mike DiChiro the service manager is also extremely helpful. If there is any kind of problem during your service he will do whatever he can to make it right and he also has a great crew working for him! Overall I would definitely recommend NON for service! Steve in the sales department is also extremely friendly, I have struck up a conversation with him a couple times when I have been waiting outside while my car was in for service. He is very knowledgeable when it comes to Nissan vehicles and would definitely be my choice in the sales department if I were going to buy another vehicle!

Ben was great. He listened to what my needs were and did not try to “push” me into something I was uncomfortable with. It was extremely refreshing especially given my encounters with salesmen at other car dealerships.

I made my appointment for an oil change on Wednesday 9/8. When I arrive Tom took care of me, I had an 11:30 appointment. I was literally out of there within a half hr to forty minutes. He was so efficient and really sweet. Thank you Tom for your professionalism. BTW I have yet to have a bad experience at this Nissan very good staffing.

Great service. Always do great work. Great employees.

We had a phenomenal salesman (I think his name was Marcel). He and the entire sales staff were incredibly kind, professional, and friendly. They accommodated us bringing our children and were patient with them. I wish I could give them a sixth star.

The President and the Jeffrey Steiner the salesperson, as well as Kelly were great to work with. The process was smooth and I felt like in a family environment. The Nissan of North Olmsted deserve to be praised.

It was a no pressure sales staff. Very informative and helpful with helping me make a decision and answering all my questions. Staff was straight forward and had no underlining agendas to trick or trap me.

The representative that took care of me that day went above and beyond. I was in for routine maintenance when they found damage to the wiring harness. The associate explained why it happens and recommended a product to help in the future. He got me setup with a loaner car and even pulled it into the bay out of pouring rain for me to get in. He ensured the work was done in a very timely manner. For a bad surprise of needed service he made it easy to do business and made me feel better about it.

Todd Gregg did a great job going over the superior features of my new 2021 Rogue SL Premium. He also did a good job finding a vehicle that matched my price range and performance expectations. This new Rogue is a great vehicle!

Scheduled Oil Change and Tire Rotation - work was completed within 1/2 hour. Fantastic experience - they seem to load balance their appointments so that they have someone ready to attend to your service needs.Prompt, Courteous Service

I worked with Steve and he was a dream salesmen. He was professional kind and extremely knowledgeable regarding the car.He trained me regarding all the new technology.I had a wonderful experience as well with Kelly in finance.

Everyone was friendly, welcoming, and straightforward. They provided several amenities while I waited. I had an excellent experience.

Tom in the service/maintenance department provided exceptional customer service and professionalism. Nissan North Olmsted claims they have great customer service and they surely back it up everytime I go there.

Always friendly! Always recognize me! Great staff!

The salesman was very friendly and patient when I requested a 2nd test drive. He was very knowledgeable and thoroughly explained all the features. The lease paperwork was also quick and easy with the finance manager. Nissan of North Olmstead made the car buying process stress-free!

Best experience I have ever had at a car dealership. Mike Becker was amazing and accommodating. I called to pick out the car I wanted and explained that I had an autistic child so I needed to have paperwork ready to sign so we didnt have to wait with him. Mike accommodated that and my child was an angel since we didnt have to wait.

I brought my car in because of a recall. Always a great experience.

My sales person, Brad Baron was excellent in presenting all details of the new Roque.......the new safety equipment, the google mapping, the economy of the car, and meeting one of the service department members. Im very thankful that Im driving my new Roque.

We had a persistent noise in the fan when running heat/AC. The vehicle has only 9000 miles so brought it in knowing it is still under warranty. The service team found acorns and debris from mice getting up into the vehicle! This is not covered under warranty, but they were nice enough not to charge us for the service and offer great recommendations for peppermint rodent repellent. Thanks for being so reasonable! I will definitely be back when I need work done.

My experience with Nissan of North Olmsted far exceeded my expectations. Brad was fantastic to work with. He was extremely helpful in dealing with a number of issues related to our current vehicle; he was also very helpful in getting us into a new vehicle. We highly recommend Nissan of NO and Brad!

I scheduled an appointment here after the dealership closer to my home did not answer after several attempts. The clerk that scheduled my appointment was thorough when looking up the recalls on the vehicle and when scheduling. I received text message appointment reminders a few times through out the week also. I dropped my vehicle off with ease, I was called a few hours later once the service was complete, and I returned to pick up my vehicle all without any issues. This service was on a fleet vehicle which I drive for work, I do not own any Nissan products personally but would consider after this experience.

I had a balance Nissan ….took care of it ….I’m very happy …..I didn’t have the money but they didn’t know it!!!!

Appreciate the reminders via email and text regarding my appointment date and time. Jason did a great job of addressing the scheduled maintenance needed and the recall that was taken care of as well.

Rob was very informed about the vehicles and very informative about everything I had to ask

Rob was amazing! He didnt use high pressure sales tatics. He let the product sell itself. He was very knowledgeable about the car and showed me everything I could want to know about it. When I called to purchase the car, he was able to complete most of the process over the phone and this shortened the time needed to be at the dealer. When I had an odd request of holding onto my old car for a week, he made it happen so I could leave happy without worrying about my old car. Thank you for a great experience!

We came back to Nissan of North Olmsted because we like Jeff Stein. He is personable, knowledgeable, professional and a pleasure to work with.

I bought my car about a year ago from this establishment. So, I figured I would go back to have my service done here. I went back to have my car serviced for an oil change and tire rotation. I also let them know about the hood recall I received and I told them about an issue with the right rear shocks. Well, when I returned home my son looked under the hood. The coolant reservoir tank was loose and the windshield wiper fluid cap was off. And the windshield wiper fluid wasnt completely filled. Then they zipped tied were a push fastener was suppose to go.

I always have a great experience! They were extremely busy the day I dropped of my car for routine maintenance and my car was ready within 2 hours (I told them I wasn’t in a hurry to have my car back since I live close by).

The deals are so good! Ben, Our sales rep was outstanding! His product knowledge was outstanding and he took the time to thoroughly review the Rogues functionality and technology.Bill Lally

Very nice guys! Found all the issues with my truck. Found a recall to cover the cost of the issue. Very quick turn around.

Quick, painless experience. Everyone was very friendly. I have had nothing but great experiences with Steve and the whole team in sales, and now the servicing center.

Mr. Baron was an extremely patient, helpful, and polite salesman. He made this car leasing experience much better than anticipated.

I was looking for a preowned car for my 20 year-old daughter. I was very specific as to the age of the car, number of miles, and cost below $10,000. I met Mike and he had me work with Rob to find the right car fitting those specifications. I didnt have a lot of choices due to the cost factor, but they found me the perfect car. I bought a 2013 Altima in great condition. It drives beautifully and my daughter and I are very pleased. In fact, I may be borrowing it, too. I also bought a preowned Nissan Rogue a few years back from Nissan of North Olmsted and it is has been my favorite car so far. Thank you for your service!!!

Management and service department were nothing short of outstanding. They went the extra mile to resolve my issue and kept me informed throughout the entire process.Made what was a difficult situation an pleasant experience.

Great experience, this is our 5thVehicle we have bought.Amazing sales staff, we where in and out.Thank you to all who where involved.The Budziks

They were easy to schedule the appointment, they got me right in, had a loaner ready for me to go, and got my car serviced prior to when they promised at less than the the estimate they gave me! What’s not to love!

Always a pleasure to get my car serviced. Everyone is friendly and services done on time.

Efficient friendly service. Fixed a problem that I didnt know I had at no charge.

As always the service was top notch. Michael is very responsive and promptly returns phone calls - a rarity these days.

Gino is very knowledgeable and ready to answer all of my questions. He’s been my guy for the last 3 cars! Every transaction goes smoothly and is well-explained. Wouldn’t want to go anywhere else.

Went to have an oil change and other minor items done. I was only there an hour. My appointment was started on time and the service person was very informative about the work being done.

Getting the call from my wife in the middle of the afternoon, broken down on the shoulder of I90 was very scary for me as much as it was for her. The tow truck came within 20 minutes however when the driver dropped my wife and the car off at my home, he informed me that when he arrived to tow the car off of I90, he found gas under the car and all over the road. If the key was on, the fuel pump was pumping gas out and onto the ground. She could have been killed trying to restart the car. I see car fires every year and now my wife was siting in the car on top of a lake of gas, thank god no one threw a cigarette butt as they passed her there waiting.I had the car towed directly to your dealership where they found and repaired the problem caused by a missing clip, no one knows Nissan cars better than your trained professionals. We purchased this car used and do not have much history of its past service however, this is where I will come for all my future needs, including oil changes. This was our first trip to your dealership and it most certainly will not be our last.Your service advisor Brooke was very pleasant, took my information and calmed my fears. Called me once the trouble was found and informed me of the needed repair and estimation of cost. Once I gave her the go ahead, she kept me in the loop and when I could expect to have the wifes Rouge back and fixed. Your technician corrected our problems and gave the car a safety check, we are feeling much comfort now that a real professional addressed the problem.So we go to pick up the car and Im thinking I will need to get it washed and try to rid of the smell of gas only to find it nice and clean free of smells and waiting there for us to drive home. Such great customer service which you dont see much of now a days.Thanks for your help.Ed and Mary

The staff was pleasant to talk to and friendly. My oil change was performed thoroughly.

Overall great experience! Quick and efficient service! Would definitely recommend.

Great staff I like the respect I received.

Efficient counter experience. Tom did a great job explaining the work to be done and explaining the optional work they recommended based on my car’s mileage and other factors. I’ve always been very happy with their service and repair work.

Geno is the absolute best! Definitely made it a very easy and smooth experience!

My salesman, Rob Chizmar, provided excellent customer service, with absolutely no pressure to purchase the vehicle. He was very knowledgeable about the car, and listened to my needs before he made a recommendation of the trim level of the Rogue that would meet them. He responded promptly to all the questions I had after leaving the dealership, and after taking delivery. I felt respected and cared for. It was the most pleasant new car buying experience Ive ever had.

Horrible customer service. Called the parts department and some annoyed sounding man answered. Was extremely curt, interrupted me, and hung up prematurely.

Everyone there is so friendly and helpful- collectively it is just excellent service all around. Brooke in the service department is particularly awesome. It was extremely busy the day I went in but even so, she am her coworker (I didn’t get his name) were calm, cool and collected and never stopped smiling or apologizing for the wait- which of course wasn’t even their fault! Awesome place and I highly recommend. Also, they keep my car running great!

Amazing deals going on here! Great customer service come check us out! Just ask for Matt Fowler

Everyone I dealt with was extremely knowledgeable and willing to go the extra mile to answer all my questions and make sure I was satisfied throughout the whole process. Easiest and most enjoyable experience Ive ever had purchasing a car.

I scheduled a 2:00 apt for an oil change and tire rotation and balancing. I arrived at 1:30 and was told that wasnt a problem, they werent that busy and should be able to get me out pretty quickly. I waited for 2 to 2.5 hours for this service. I had to ask, were is my car and what was taking so long. I ask the receptionist at the check out counter if she had my paper work and could check me out, she stated she did not and could check with the service department employee. I said i will check. I then asked the service employee. he said it had been turned in awhile ago and he was sorry if no one told me. I never left the waiting area, I was visible to all three service dept. intake employees at all times, so i am unclear as to how and why he didnt notify me of the completed job. After all that i went with the employee back to the checkout window and the girl behind the glass said, oh!, here is her paper work. The service guy took the paper work and said he needed to adjust the cost to make up for the issues. I would pay for the oil change and he would deduct the cost of the tire rotation and balancing. The cost went from $69 to $20 for the oil change. I paid and left. After all that i get into my car and leave and notice that my tires are all different psis, and from 29 to 31, I look at my tires and notice that they had not been addressed as i requested. they never rotated them, which will cause uneven balancing and brake issues. I call back to complain and get an explanation. Right then my phone disconnected and I had no cord to charge it until i got home. This is very disappointing. I have never had such poor service and such a waste of my time. Lets get back to better service guys! Please... this is sad.

Great service—they squeezed me in on short notice because my warranty was expiring and helped me out greatly!

I came into Nissan to get a new lease. Ben T. was very welcoming, easy to work with and made sure the car had everything included that I wanted. He made the experience very enjoyable and knowledgeable so that when I left with my car that day, I had zero questions or concerns. Would highly recommend this Nissan! They have the best service!

Gino was a knowledgeable sales associate and valued my time. Nissan of North Olmsted made the car leasing process a breeze

Had to have my 2019 nissan sentra towed because of a wiring issue. Got to the dealer after 5 pm. Tom took care of me & even found a loaner for me to drive home. I wasnt sure if nissan would get to the car & be able to fix my cars issue. Tom called my around 4:50 pm the next day to let me know my car was fixed. Thought Tom went above & beyond to help me.

Had my Rogue for a week now and I love it. Ben was great and the owner even came out to meet my mother

The team at Nissan of North Olmstead helped me solve my check engine light coming on. They explained to me up front what a couple different scenarios could be based on the error code that was being reported, and were clear and communicative with me throughout the entire process. They had my car back to me later the same day and I have nothing negative to say about the service team here!

I worked with Brad, who was very knowledgable and helpful. I am very satisfied with my purchase and the experience I had. It was by far the least stressful car dealership experience! Brad made sure everything on the car was in perfect condition and answered every question I had. I would definitely recommend Brad and Nissan of North Olmsted to anyone looking for a new or used car!

Great people. Great salesman, Ben!

Super nice people and finished in record time.

The sales person was informative and knowledgeable regarding the Nissan Rogue SUV. We are very pleased with our decision to lease another Rogue. The service department is excellent and completed the service in the timeframe given.

This is my second purchase from Nissan of North Olmsted and I cant say enough about the positive experience that I have here. Mike and Jeffrey always take care of me and I will continue to refer people to them for their new and used car needs. Thank you Jeffrey for the great customer experience :)

They have me a great price on my trade in and coupled it with a great price on a used certified Sentra for my teen driver. Will definitely go back.

Staff was very friendly and very professional. Answered all my questions, didn’t try to sell me repairs I didn’t need

Always get an appointment. Service department is friendly and keepsCustomer up to date quickly on repairs

Check engine light was on, multiple codes and Mike the service manager explained everything the first time, and the car was fixed.

They worked on my car in a timely manner and also one of the mechanics rotated my tires out of kindness which he above and beyond. Thank you so much!

Brad at Nissan an old veteran sales person was amazing.Extremely knowledgeable with the Nissan vehicle line. Hadvery little questions to ask given his detailed explanation of the vehicleand the options.No pressure, but the vehicle and the sales person made a sale easy.Had an issue with the phone sync a few days later as new Apple phonebought. Nissan technical person was able to resolve in a few minutes.I can see why they are # 1 dealership . If you are looking for a Nissan inCleveland area go to Nissan of North Olmsted.

From the minute that we walked in the door and were greeted by our salesman, Ben, to driving out with my wifes brand new Nissan Sentra, we were treated with total respect, courtesy and a willingness to make sure that we got exactly what we were looking for in a new vehicle.

I got a great car & a great trade-in amount. Everyone was super nice & not pushy.

I HAVE NEVER EXPERIENCED A MORE SMOOTHER, SPEEDY AND STRESS FREE CAR PURCHASE IN MY ENTIRE LIFE. ROB CHIZMAR WAS SO GENUINE THAT I DIDNT EVEN ENVISION HIM AS A TYPICAL SALESMAN BUT MORE SO AS A BUYERS CONSULTANT. EVEN THE FINANCE GUY, GEORGE BECKER WAS GREAT. HE WAS SUGGESTIVE WITHOUT BEING PUSHY AND THATS UNHEARD OF. I HAVE ONLY OWNED FORDS FOR THE LAST 33 YEARS BUT I AM NOW A VERY SATISFIED NISSAN OWNER IN LARGE PART TO THE EFFORTS OF THOSE TWO GENTLEMEN. I HOPE YOU WILL RECOGNIZE THEIR EFFORTS BECAUSE THEY DESERVE IT.

Always take the time to assist me in my needs. It’s my 17th year and I think 8th lease

Very quick service this time.

Second car from Nissan of North Olmsted. Their attention to the customer is spot on! We appreciate all that they have consistently done to make the process smooth. Plus, totally AWESOME car! Thanks so much!!

The service was done timely this time....hhalf hour for oil and tire rotation. Best time ever, as compared to my last service call.which was an hour and a half. Much improved. Thanks.

I always come willingly to nissan of north olmsted because I know I will be taken cared of in a timely manner and greeted with care and love.

From the moment I walk in to the Service Department, I am greeted with a smile and how can I help you today? It is so nice to hear those words. They made some suggestions as to what my car needed and I agreed. They offered me a coupon that I did not have on me since I wasnt sure what my car would need. Now, that is going above and beyond!! These employees are the best of the best.

If you ever need a new car or your car serviced, ALWAYS come here! They treat you right, no gimmicks, and take great care of your car. Owner Mike D. always has a smile on his face and is always willing to help. And Mike D. in service will never steer you wrong. As a matter of fact, the entire team at this dealership is the absolute best as they put their customers first.

Brooke and the service team are fantastic! Ive been bringing my vehicles to Nissan of North Olmsted for over 13 yearS. They are the best in the west! Standard oil changes are efficient and quick; any time other service work needed they review and prioritize with you. And its always service with a smile! I feel they treat me as they would their own family! Kudos to Mike DAmato and his service team! Rock on!!!-Anna Z

The exact model and color I wanted was there and available. The salesperson Jeffrey Stein worked really hard to keep me within the budget I desired for the car I love!

After waiting for almost three hours for an oil change, tire rotation, and window guard installation, my car was not washed as requested. Service is notoriously slow. I also asked about a warning that has showed on my dash with pictures of the malfunction warning. I was told it was “probably nothing but if it keeps happening as the Rogue nears 35000 miles, schedule to have us look at it.”

My salesman Jeff was outstanding in his communication and his willingness to make the deal work

Just needed recall work done on my Murano.Even though they only needed basically an hour with the car they understood that I needed to be elsewhere and still provided a loaner vehicle.

Excellent service, my car was checked in on time and given an approximate pick up time. I was called well before that time to state the car was ready, the noise we had heard was a loose fitting. It had been repaired at no charge and pick up was quick and efficient.

This is the second car I bought from North Olmsted Nissan. Such a great experience with no hassles Ginos was a great help, we were able to do everything over the phone. When I went to pick up the car I took less and 45 minutes. Very impressed.Thank you North Olmsted Nissan

Marty was an excellent salesperson, and were very happy with the new car.

Ive been a customer of Nissan of North Olmsted for over 10 years and Ive never had a complaint or issue. The customer service continues to be friendly, efficient and competent. Im always welcomed with a smile. Keep up the great work! :)

Wonderful customer service and comfortable waiting area.

The entire process from start to finish was stellar. Steve Samenuk was an exemplary sales associate and my fiancé and I enjoyed working with him. He was very honest and informative, and did a great job explaining all of the features of my new Rogue. I also appreciated that all of the paperwork was ready go when we arrived at the dealership making the signing process quick and easy. Overall, this was my easiest and quickest experience shopping for a car as well as turning in an old lease and leasing a new vehicle. I have been very happy with Nissan’s vehicles over the past several years and look forward to continuing to work with Steve and Nissan of North Olmsted in the future!

Great team! Keeps me informed. Very friendly

The wait was longer than I expected (an hour) but it was a pleasant experience. I will go again.

Everyone was courteous, masked, offered coffee while I waited. Service was handled promptly. I was a little uncomfortable with the proximity of other customers in waiting room due to the pandemic but everyone stayed masked so it was ok.

Service team got me in quick, efficiently handled issue, and were courteous at the same time. Compared to experiences at other places, this was remarkably efficient and painless.

The representatives were very nice and helpful. Never in my life have I witnessed a dealership go out of their way with such great customer service: they treat u really good there: inside their waiting room they have a row of tablets for their customers to use and occupy themselves while waiting on their vehicle to be serviced. They also have a small fridge located in their waiting room loaded with a variety of beverages to wet the whistles of their customers. I was very satisfied with my experience: most of all I felt heard and respected when discussing the issues with my car. As a woman Ive been taken advantage of at other reputable dealerships and car stores but this one I didnt get that. I will definetly be taking my car back there anytime I need service: I recommend u check them out.💪👏🏆

First time Nissan buyer and everything about this experience was awesome! Jeff Stein was the salesman that helped us from beginning to end.He was very informed and enthusiastic when showing me all the features of my Altima. I will definitely keep doing business here!