Overall, I am pleased with the truck. Unfortunately, I was not informed that the Nissan Frontier model S and SV do not offer Navigation which may have changed my purchasing decision. I strongly feel that all 2022 vehicles should offer Navigation as standard these days..

I came in for a service on my car and was able to come in and go in less than an hour with no complications. The workers are friendly and waiting area is quiet and clean enough to focus on studies. My advisor was Brandon and he was very kind and professional. 10/10 would recommend

Ask for Adam. He is the best service department representative. Very professional and would call and talk to me about anything going on with my vehicle. Always would ask before going ahead with anything. In the future I do not wish to interact with anyone else but Adam.

Person who checked me in and interfaced with technician was a good listener and good explainer.I checked work before I left. Verified that what I was told was done.Most likely will return in future.

AWESOME Employees. Friendly, courteous and professional. They are always helpful and keep you up to date on your service.

I had a great experience. I did not feel pressured to buy and felt as though the salesman listened to what I wanted and helped me find a comparable vehicle that I would be satisfied with. He understood this is a major investment and that I wouldnt just settle for anything less than what I was looking for. I appreciate the priorities for life features as we all know car maintenance is key to keeping a vehicle in great shape. Thank you Priority Nissan and my salesman Daryl Johnson.I highly recommend this dealership!!

Cyndi in service us the lady to see! Her customer service is unmatched and attention to details - matter! If looking for a dealership that is fair, honest, will get you in and out… please be sure to see Cyndi and Junior (the tech), they will take great care of you. Thank you 😊!!!

This was a terrible experience. I was hoping to get an airbag light fixed. They just ran a diagnostic for $150 and told me Id have to pay $590 to POSSIBLY do fix it. Adam told me I could take my time coming back to get it fixed. I came back about 3 weeks later. They refused to credit the $150 i already spent as initially promised. I was told the service manager Mr. Milton refused to honor it. They are not transparent and extremely overpriced. Save yourself time and money. Avoid this place like the plague.

I can tell the difference in new management. I liked the service that I was getting with Priority. The people working in the service bay did not seem as professional as the ones that Priority had.I waited for over an hour only to find out my truck was not entered into the system to clear an quick inspection discrepancy.

5 stars for great customer service and amazing labor. Great experience Adam was pleasure! However, my car has oil markings on the fabric of the interior and they weren’t there previously to having my car serviced. I will be returning my car to Priority Nissan! THANK YOU!

I always get great service. Today my service rep was Adam. He spent a lot of time with me. NO RUSH to get another customer in. Thank you Adam.

It was better this time going, but if i sid not go to the desk to see if my car was ready might of been sitting there a hour longer than what i wanted to.

I love Adam he is the best. He is funny and kind. He also gets the work done and let’s you know whatever you need done next. I never want to go anywhere else but here.

Absolutely no support for their electric vehicles. I would NEVER buy ANYTHING from this I professional substandard dealership. The manager obviously doesn’t care about Nissan customers.

These people who just started working there was very disrespectful. This female name JOY was so disrespectful towards me and my husband and she stuck her middle finger up at us from a distance for no reasons and she was being rude to my grandfather who was there with us and he’s 82 years old.The sales woman (she had long dreads) forgot her name she kept on leaving us around until we left without even trying to help us buy a car. NEVER AGAIN!!!! They have the worst people working for them and very bad customer service.!!! I swear right now I would never hire people like joy!!!!

Phenomenal. The manager of this facility, Mr. Brian, was an amazing, energetic, and willing man who ensured that we had all the information, known all risks regarding the vehicle/paperwork, and further knowledge necessary that we needed before we further purchased and signed for a vehicle. My salesman, Mr. Korbie, was excellent!!! He is a prime example of a great, educated, genuine salesman. This gentleman made sure that we had everything we needed regarding the vehicle and does not hesitate to go the extra mile for his customers. These gentlemen made sure I had everything I needed for my first car. I would recommend these gentlemen to anyone looking for good service. This car dealership seems to be in great hands.

I have never had a bad experience at priority/ classic nissan until today. I dropped my truck off for an oil change at 11am. I came back at 3pm and it is 3:40 and still not ready! Ive had my truck 4yrs, never had a problem. Very disappointed 😞

Great atmosphere and wonderful staff. I highly recommend Classic Nissan!! We open.

Great staff, easy financing, no pressure. They do everything in their powers to get you approved so you can drive off the lot with what you want. I was dancing going out the door. Awesome, Awesome service! Priority is for life!

I just want to thank Alvin Rob and Greg for helping me drive away with a vehicle I love Rob took his time with me I wasn’t sure what I wanted but knew exactly what I didn’t want he was even patient with me as I left in the middle of the sale to get my nails done lol and did a little grocery shopping and went to the bank etc I was doing the most that day when I returned Rob and his team were still working on something that was best for me Greg and Alvin worked hard to get me approved and in the vehicle I wanted and even after I left Greg called with a even better deal thank you guys for making this happen for me and my family

Went in for an oil change. I was told it would take about an hour, which wasnt bad. While sitting in the social distance waiting area, I got a text from the dealership regarding other work needed to be done. It was equipped with photos, verifying the necessary work. I was also able to see the prices for service in an itemized list and know what I what pay at the end. It was only an extra 45min.

Great service, I recommend them to anyone. Kaleb was an excellent sales rep.

I have had the worst experience at CLASSIC NISSAN today. First I arrived and seated myself in the waiting area for over 2hrs. A women who arrived after me was serviced to check out before me while my vehicle was already waiting to be checked out. Service advisor BRANDON knew and seen me waiting for over 2hrs and serviced her first he did not return back to check me out. BRANDON was not professional with his timing at all, he did not communicate with me like he done so with the women who arrived hours after me. I called to share my concerns to customer service. SECOND MR. HARVEY answered the phone and insisted I be put on hold after telling him about his fellow employee. ON HOLD For f’ing what when you just had me sitting there at CLASSIC NISSAN FOR OVER 2hrs. What POOR POOR Service from CLASSIC NISSAN!

Cindy in the service dept. was great! The accuracy and timeliness really stands out. I travel a long distance to get service done and Cindy really tries her best to expedite without compromising quality. Keep up the good work!

I really have no words to express how Thankful I am to have called Alvin Amassenburg when I was having trouble with my 2007 Nissan Altima while driving from PA to VA. His exact words were on the phone we will help you or get you into a car. I went to the service dept the next day & met Brandon, he was such a nice young man. Then I met Daryl Johnson another salesman who aided me along the process of getting me approved for a 2021 Nissan Versa! Way to go Newport News Classic Nissan!!

Great service as always!!! Special shoot out to Dudley the shuttle driver, I love our conversations and his kindness as he takes me to and from work. He is just a joy and I am glad to start my day with a Conversation with him. Adam (service Advisor) has helped me the past 2 times and is kind and through. Thank you gentleman for your exceptional costumer service

Matt was wonderful. He let me know I was going to soon need brakes and got them put on in less time than I expected. Everyone there is professional and courteous from the girl who answered the phone to make my appointment, to the greeter, to the advisor. It is always a great experience.

Brought my vehicle in for an A/C diagnostic. Adam and his team took great care of my concerns. They diagnosed the issue, which thankfully was minor in nature and sent me on my merry way.

Excellent car-buying experience with Classic Nissan in Williamsburg. Jean, the salesman, Harvey, the sales manager and Cole, the finance manager treated me with respect throughout the entire shopping, negotiating and finalizing the purchase.

Very personable team in the service department. They even came all the way to my house to pick me up when my car was finished! I’m glad I’ve found a dealership on this side of the water to have my car serviced.

My experience is always great when I go to Priority Nissan, the staff is great, especially with my kids and they always find a way to work with you. Just today, we had to get our spark plugs and coils done, so our engine light would stop going on and off. We didn’t have the funds to pay for the entire payment today but Cindy from the Service Department, worked with us. She found a way for us to pay for half today and the rest of it, on a payment plan! Cindy also was able to get us a rental car, so we weren’t waiting all day for the repairs and they wind up paying for our rental as well. This is the best customer service we have received thus far, and that’s why we continue to go to this Priority Nissan. They care about your time, your vehicle and also you, thanks again Cindy, you’re the best!!!!!

Ask for Brandon, he’s awesome and always available! Thanks again 😬

My husband and I have had only excellence in care from the service department at Priority Nissan of Newport News. They are consistently thorough, fair, and exceptional in their workmanship.Adam Harrison is an understanding, enthusiastic and patient service writer. He answers all of my questions with kindness. I always feel that my concerns are valid, and he accommodates my schedule every time my vehicle requires service.Eric Schroder is a knowledgeable, reliable and honest mechanic and our family appreciates his expertise and timeliness.We highly recommend this dealership for their quality in service.

Wonderful Staff ! The best experience in purchasing a new car!

Adam Harrison, my service advisor, and Eric, the mechanic provided great service today. Thank you for explaining my service issues and for getting them resolved.

Excellent Service. Thank you. God bless.

Normally I avoid dealerships due to the assumed price gouging BUT after this wonderful experience, I plan to only take my car to Nissan from here on out!The day I brought my car in, Adam was reassuring and helpful. He called me with a diagnosis and price within a few hours. When my car was ready for pick up, Adam walked me over to my car, popped the hood and and throughly explained what happened and why. I asked a lot of questions about my engine (because I wanted to learn...its my first car) and he answered all of them in a way that I could understand. He also printed out a serve schedule for my car and walked me through the mile markers for each service and the approximate cost. I am grateful for the knowledge he shared and for is patience with me. Thank you Adam and everyone one else involved with fixing my vehicle!

My recent car buying experience was excellent and a smooth process. I was able to get my monthly payment below what I was paying prior to purchasing my new vehicle.

Darryl was an extremely informative and helpful salesman. This was the most positive experience Ive ever had at a car dealership. Thank you all and we are happy to be part of the family.

Excellent customer service from Korby. He was honest and up front about the entire process. Amazing man! I love my new car. He got me exactly what I wanted.

We tried to trade-in our 2019 Versa for a special they had going on. They sold my boyfriend a car. He signed the paperwork and they agreed to a monthly financing amount. He was VERY clear that he was starting a new job the following week. A week LATER, AFTER giving him his new car and driving it for the week, they call saying the financing didnt go through because of the new job, after we had switched EVERYTHING over for the new car. Now his credit score is demolished from the FOUR DIFFERENT CREDIT INQUIRIES. We will NEVER go back. Who lets a car leave the lot WITHOUT the bank part being done?! NOW were a car payment behind, luckily we got the original bank to keep the loan. AND, the down-payment was supposed to be given back days ago, ANOTHER hold up, RETURN OUR MONEY. DO NOT GO HERE.

Great service, no need to say more.

I asked for a new rim because the old one was damaged. The dealership responded with the rim is good we tested it it will hold air. I replaced my tire after getting a flat to the suspect damaged rim and before the jack hit the ground The tire went flat

Ive been with Nissan or 15 years I have no problem they do a good job work on your car in a technician is very good I appreciate it

I got my service done by Darrell Morton he gave excellent service and in formed me that I need additional services. Made my visit very inviting. Thanks again for the great customer service.

I loved it but I think they need to make the lobby a more comfortable experience while we are waiting to be finished like changing the tv to a movie or something making it cooler inside because it’s very hot inside the lobby. Just saying

Get customer service and they work with you every step of the way to make everything fast and easy

I had the most amazing experience at Priority Nissan. I didnt feel pressured into buying a new car. The sales guy was very knowledgeable and he took his time explaining everything about the car with me. I had an idea of what I wanted and he delivered.

Customer service needs work. They never have appt and today been trying to call for appt. And no one answers phones ( 30 minutes) without any luck. Guess they dont need customers.

Everything went well everyone had a professional attitude and worked to get me the deal that suited my needs.

Adam at Priority NissanWas outstanding he wasVery professional and veryKnowledge.He took care of meCareMy

I purchase my vehicle Jan 20, 2021. The Seller was Jelani Gaynor excellent business. I didnt even leave my house. I told him what I wanted down to the wheels and the price. He brought the vehicle to my house. Later on he even brought the paperwork to my house. The easiest, best process ever. Keep up the good work!

Staff is very helpful. My issues got solved and I will recommend the dealership to anyone.

I had a great experience with Daryl Johnson and everything was the best. Thanks.

Very awesome staff working at Priority Nissan Newport News location. Please stop by and see them. They will take care of your auto needs.

Everything was done up to standard and then some. Ended up getting more fixed than expected which was great.

They are amazing very nice and professional.

Had such a bad experience with the Hampton Nissan service that I went to the Newport News Nissan dealer even tho I live in Hampton. Totally different experience. Brandon, the service advisor, alwsys called me back in a timely manner & Steven the service technician who actually worked on my convertible was no short of awesome!! He was even able to install the remote starter that I provided him!! Thx to setvice manager Mr. Milton also for always ensuring I would get the best service!

I love the customer service and the friendliness of the staff. The lady who helped me was very knowledgeable about what additional work I needed to have done on my car. She wasn’t pushy and told me to come back when I’m ready to have the work done. She also told me to be on the look out for an email about the the recall on my car. Amazing staff and service.

My advisor Mr. James Everette is always top notch and a great advisor. Keeps me informed with my maintenance and work thats being done to my car. I appreciate his hard work.

Had another great oil change that was quick, with no problems!

Went in near closing and got the best customer service we could imagine to receive. Our salesman Jalani was extremely patient and welcoming. Jalani went above and beyond to ensure we got a great deal and where satisfied. I will buy here again and recommend him to anyone seeking an outstanding sales professional. Thanks again from Kj and Ashley.

I had by far the best experience here last weekend. Everyone was amazing from sales to management. It was one of the smoothest car buying experiences Ive had. They did what they promised and got me into the exact truck I explained to them I wanted down to interior color. They even beat the trade in price of the first dealership I was going to trade my car into. This is my second purchase from the Priority group and they have been great at every location I have visited the warranties and free amenities cant be beat at all! I tell all my friends about Priority and when Im ready for another car they are the only dealership Im calling.

Brandon was so helpful and communicative through the process. He recommended necessary services while helping me make the right choices to proceed with. Great experience.

My car buying experience with Priority Nissan Newport News location was great. Thank you to Mellisa Gary. Rob Boyd & Stephine Church for all assistance, professional team work.

My oil change and repair experience was enhanced by Adam Harrisons amazing customer service and assistance he provided! All of my questions were answered and he truly went above and beyond to make sure my mind was at ease with the safety and feel of my vehicle!

Great experience!!! Daryl Johnson is the best!!!🤜🏽🤛🏽

Matt was great! He was courteous and provided fantastic customer service. I’ve never had an issue with any of your service reps! Thank you for the fantastic service as always!!!

I went to 3 dealerships before I came here but no one really wanted to work within the budget i gave them after I arrived. I called here ahead of time and spoke to Pascow and let him know what vehicle i was interested in. Deshawn found another vehicle at the price point that I had mentioned i could afford and he exceeded my expectations. He put in 100 percent effort to match my needs. Mike, the finance manager called me in the next day with a better deal and lowered my payment for me. I was a little over my monthly price range but for a 2021 at the overall price i was looking for, 10 out of 10.Im so glad they didnt overlook me and Pascow took the time to actually listen to what i wanted before i came in.Genuine interest in a consumers needs is hard to find and even though the process took a few hours, it was an easy process and im glad i shopped around and landed here.

Best experience ever see my dealer and Mike Timmons great 👍👌to deal 👌

Brought my car in and told them my back passenger tire is leaking. They stated it’s “probably just because of the drop in temperature.” Left it at Nissan to be serviced for state inspection and oil change- they called and told me there is a leak in the tire and they charged me $30 to fix it. My tire was back to leaking as soon as I got it back. Had to pay someone else $25 to fix it. They also gave my friend trouble with tires. DO NOT GO HERE TO SERVICE YOUR TIRES.Update: Got a phone call from Maggie who is horrible! Lol. Tried to lie her way out of the situation and we were so fed up we decided not to call her back. But I’m happy that we’ve rerouted our friends and family to Toyota and Hyundai instead and we are working on leaving Nissan immediately!

Had an annual inspection which is free and should of pointed out the issue with the vehicle. However, there was an $85 diagnostic fee. In the future I will be glad to pay a GARAGE I trust and pay them $20 for an inspection and they will also make the correct repairs for about 30% cost of what Nissan would purchase.

I was glad I made my decision to buy from priority Nissan in Newport News. My salesman Shawn was very helpful and knowledgeable we sat down I told him what I was looking for and he made it happen so if you chose to buy any car off this lot ask for him.

I had an awesome experience. Everyone was very friendly and helpful. Im looking forward to doing business again with them in the future.

If you want to get ripped off for your money this is the place to go. Terrible customer service I would not recommend. They don’t care if they fix your problems with your car they just want your money. 1/10

As always I have a great experience here! Thank you again!

Laychelle was great to work with! Listened to what I wanted and delivered in a short amount of time. Will be back to buy from her again!The team at Priority is FANTASTIC

What a scamfest. Horrible place for repairs. Come knowing and be weary.I had come here with the following problem: vehicle would not shift out of neutral. First they charged me $125 diagnostic to tell me my entire transmission needed replaced and the costs were something over a thousand dollars. I questioned intently on the cool guy there and he pointed out that the part I needed.. was the five dollar rubber gasket that holds the shifting cable to the shifter. (There was nothing in need of repair!)I came back recently, after deployment, and again, asking for an oem part that was upcharged 100$ more than what Autozone/advanced Auto parts offered.I would sue them for the diagnostic they ran last year but I had no time. Thieves.

Fast and friendly service! Service person was very friendly and helpful..

Cindy is the bees knees. She makes sure to keep you in the loop as to what is going on. I love the Priority Service as long as Cindy is there.

When I pulled up at the Nissan dealer ship I have been dreading it for months. But one day I got the nerve and just did it. And once I got Out of my car I was so nervous until this young salesman DShawn Creque walked out and welcome me there, and welcome me into the Nissan family... He treated me very good, he was so respectful. So finally we took a seat in his cubicle and that was all she wrote. I came out with the car I wanted.. Thank you again DShawn Creque. you are a Blessing

My husband and I purchased a 2021 Nissan Rogue from Priority Nissan in Newport News, Va. this week. We had an amazing experience from the time we walked the lot to look at cars until we signed the deal and drove off. The salesman, D’Shawn Creque, that sold us our car was top notch! He was very friendly and non-pressure, but gave attention to every detail to make our purchasing experience the very best it could be. All others involved in our purchasing experience took very good care of us as well. I highly recommend Priority Nissan if you are in the market for a new car! (Even if you are not shopping for a Nissan, because D’Shawn can order you a car from the other Priority dealers.)

Jahiel gaynor was the most amazing, knowledgeable, respectful, helpful representative ever !

I came in last week and got work done on my car the staff was friendly and mr james the guy who took care of me was great. I asked for my spare to be put back on because it was under the car they did it no extra charge. Also when I got my car back it was vacuumed out . That really made a hard working mothers day. Thanks again I will be returning for all my car needs.

Got an oil change, tire rotation and a tire patched the last time I was there. Brandon let me know that I could get my state inspection done too so I didn’t have to go back in June to get it done. Wasn’t there too long, which was great!

The salesman Korbie Jackson was very nice & ask me exactly what I was looking for & I was very happy with my choice!!

The staff are always friendly, polite, and professional. Adam kept me informed, and I like that my car was vacuumed. I hope that your car wash is fixed soon, as that is always an added benefit I look forward to when I bring my car in for service.

I was sold a car with a faulty transmission that I paid $5000 cash for and when I wanted to trade the car in they only valued it at $1000. Not only that they wouldn’t even fix the transmission or come to some type of agreement the cost of the repair is more than I paid for the car. So all my savings gone and yet and still I don’t have a reliable car.

My last experience here was truly amazing! A salesman name Mahrod Roof help me understand what to look for when buying a car and was happy to break everything down to the smallest details. With his kindness and level of professionalism, I’m looking forward to purchase my next car on my next visit.

Mahrod Roof is a wonderful salesman. He is consistent and effective in making sure I got what I want out the deal. I appreciate his courtesy and his professionalism. I will greatly recommend Mr. Roof to any of my friends and family members who are in need of a car!!! I will tell anybody buy your next car from Mr. Roof!

I had a wonderful experience and great service here at this location. I was coming in to possibly buy a new car because my old one is a little run down and even though I didn’t get anything just yet, Mahrod Roof helped me weigh out my options and figure a lot of things out for when I am ready. 10/10 in customer service and I definitely will be back!

Sales manager Brian and salesman John really took their time and helped me get exactly what I wanted. I would highly recommend them. The process was also quick and easy.

It was my first time bringing my car to your dealership. Adam was THE BEST!!! He answered all of my questions and kept me informed during the repair process.

Adam Harrison was awesome as always! Great customer service!

This was my first purchase ever with the Priority Automotive Brand. The overall experience of this process Great! Now every great thing in life has its fair share of hiccups,problems and/or issues. Im Happy to report that Priority Nissan Newport News made things a little easier. A special thank you to Mike B, Alvin, Gregg & all the rest of the team! Thank you

Laychelle was fantastic! Everyone we encountered within the dealership was great! They will do their absolute best to get you what you want within your payment range. We just purchased our 3rd vehicle from this location, however its our 7th Priority Nissan purchase.

After many mediocre experiences at other dealerships I decided to try other dealerships in other cities than my own. I made my way over to this particular Priority location and spoke with Mahrod Roof. I Instantly felt welcome and comfortable enough to share my financial situation with him. He literally laid out my options for me and gave me advice on making my purchase in the next couple of weeks. Mr. Roof was very helpful and knowledgeable. I will most certainly refer him to others!

Service was great but had to wait 2 hours for a simple oil change and tire rotation. That could be due to multiple reasons but just didnt think I would have to wait that long.

Service was quite speedy I like how all the info needed to service my Armada was sent to me via text I thought that was very neat the service rep was very help and informed with the Info he was very knowledgeable

The experience i received from Priority Nissan was not great. I made an appointment for a state inspection. My appointment was today. I arrived on time and the first technician provided great customer service. I was even notified that I needed an oil change. So the technician had my car service for a state inspection and oil change. I arrived at 10 and by 1230 my car was not ready nor did i receive an update on my car status. Around 12:45 I went and spoke with technician and told me I just received a text message stating I need a light bulb in order for my state inspection pass. The technician never updated me on my status I had to found out for my self. I did not leave the service department until 1:30. I was not satisfied with the service that i received today.