I went to Priority Chevy Newport News and worked with Chandler. That was the best experience Ive ever had buying a car. I felt valued and appreciated, I will definitely do business with them again.

I recently purchased a used F150 from this dealership. About a week after purchasing the truck, I opened the sunroof to find that it got stuck open. In order to get it closed, I dis-assembled it and slid it to the closed position. In doing this, I found 4 or 5 pieces of broken plastic up in the tracks. I called my salesperson, Rick, and left a message asking if he could help. I explained that I understood that this was sold As Is but that this seemed like an extenuating circumstance to me given the extent of the damage to the sunroof. He called back and told me that he spoke to his manager, George, and George said that this would be covered if I paid a $100 deductible. I proceeded to make an appointment with service. When I came in, the service department told me that they didnt know what I was talking about but that sometimes sales does make this sort of exception and that I should talk to sales before we move forward with the service appointment. I went to speak to Rick and he denied saying that they would help and he said that he had no way of knowing if I had any coverage or not. He passed me off to the extended warranty salesperson who tried to sell me an extended warranty again. I was not about to give them the satisfaction of buying anything else from them so I left the sales floor and went back to the service department. The service people were very empathetic and professional. They explained what they could do to help me and what was likely to happen. I did not proceed with them because I dont currently have extra money to spend fixing a luxury feature on a vehicle that I just spent tens of thousands of dollars on. I had a survey request in my inbox from my sales experience. I filled this out in detail after this experience to give them the opportunity to respond. This was over a week ago and they have chosen not to respond. I am frankly disappointed in how they managed this. I have had very positive experiences with other Priority dealerships in the past. I now look at the reviews only to find that this dealership appears to have a long history of dissatisfied customers. I know better for next time!

I made an appointment for a State Inspection, regular scheduled service (I assumed they would take that as a Chevrolet recommended service), change the cabin air filter, discuss potential solutions to the Major Bolt EV vehicle Fire recall, and repair plastic piece under the passenger front bumper.The Service Manager, John Sherman and Chase Johnson took care of my visit. The service department did not perform the state inspection and when I questioned it John Sherman recommended I make another appointment for an inspection. Nevermind that I had driven from Chester, VA to Newport News, VA for this service appointment. The drive takes 1 hr, 13 min and is 73 miles one way.The answers about the recall were sarcastically answered by the manager giving me the impression I did not matter because I am a senior citizen and a woman.The serviceman assumed it was my first service without asking me. The truth is it was my third service. The reason it was not in the computer is that Chevrolet service departments do not take the time to enter service visits. Entering information about the car in the computer makes overall service on a vehicle better. It would be better for Chevrolet, the customer, and future owners.I am dissatisfied by how I was dismissed. This organization is not customer friendly and possibly not customer friendly to women. Read that my woman friends.

I worked with Gil to buy my used Traverse. His customer service was phenomenal. Megan helped with my protection package. She was not pushy at all, but exceptionally informative. When I came to have my protective package completed through the service center, I worked with Jeanne. She was pleasant and kept me informed through the whole process. Everyone is so kind and welcoming at this business. I highly recommend checking them out!

My last service was great ! John Sherman is the best service person in your group.He is very knowledgeable ; polite and friendly.He will go out of his way to try and help you.

We only have one car, a Chevy Equinox that we love, and it needed extensive service. The Priority team took wonderful care of us. They shuttled us home, then when it was obvious that the needed parts were going to be a long time coming, they loaned us an Equinox (nice, because we didnt have to learn a new vehicle). We had a trip planned right in the middle of all that and they had us return the loaner and shuttled us to the airport. A week later, parts still not in, they loaned us another Equinox. As soon as the parts arrived, they installed them and called us. We are very grateful. Im 67, and Ive had lots of experience with car dealerships. Never have I been treated so well, so courteously, and so kindly.

This dealership was fantastic! Went to them for my first time buying a car and the customer service was out of this world! The lovely staff here bent over backwards to make sure my needs were met. Anna couldn’t have been better and she definitely would be my recommendation to anyone looking to buy a car especially for the first time

Larry Fleming was our salesman and we love working with him whenever we get another car. Larry has been helping us for the past 11 years. I will and have already recommended him to other people. We enjoy the friendly people at this dealership. We have found that everyone there is good and helpful. They are professional and friendly at the same time.

Love love love Mr Sherman. Always so patient and answers your questions politely and precisely. Wait time wasn’t as bad as expected.

Bought a 2021 Cajun Red Chevrolet Equinox. I am loving ❤ it!

Received a routine oil change, and my filter was not tightened completely causing oil to leak out. Luckily I noticed it when I did, they could have ruined my engine…

I went in to actually look around not sure if I was going to be able to trade my suv in, but with the help of Sade, Justin and George I was able to get a great upgrade with all the features with low mileage. I’m ecstatic and so are my children. I really appreciate their friendliness and diligence to help get not only what I wanted but what I needed also. They are awesome and I greatly recommend them.

Thanks to Mr. John Sherman and entire service team, my vehicles are kept in top working order. Services are by the book and timely. Great job guys! v/ r, dc

If I could rate this place a zero I would. The worst customer service I have ever experienced. They don’t care about you, your time, or what you are getting. My brand new car has been scratched up by the parts/service department multiple times. They have put on the wrong parts and not fixed it. Every manager I have spoken to is nasty and gives you an attitude when you ask questions or have a concern. Truthfully I am dissapointed because I purchased my dream car here and was expecting an amazing experience. I will never buy from a priority dealership, especially this one, ever again!

Great service! Oil change and tire rotation done quickly. Very friendly people!

Miss Sada was the wonderful salesperson that hunted for the car I wanted at the price I wanted. As I was about to leave George Masterworker found THE car. Sada drove me on quite the adventure until we finally reached my sweet PEARL. A 2018 RAV 4. I LOVE IT and I love this dealership!!!

Nick the Service Advisor might be the best person doing this job. I just bought a new car from another dealership and it wasnt a Chevy, wanted to make sure it was not a lemon and so I took it to a Chevy Dealer and he checked it out for me. His overall knowledge and customer service is what puts him above the majority of people at his position. It was a 45 minute drive from Norfolk but I read the reviews and talked to one person and...it was worth it. Great Job Nick and all the employees who also made the entire experience wonderful. Going forward I will always get my car serviced there.

Sade was amazing. There is nothing impossible she cant figure out. Appreciated how the whole team saw my need and fought for me to drive away in a Car of quality. Hall automotive group fell very short of this type of customer service and care. Ty Sade

Excellent service!! They were professional and courteous. Had me back on the road in a reasonable amount of time.

Worsts experience ever, I book an appointment 3 weeks out. Once I returned from duty to get ac fixed, they said they couldn’t find my appointment. It’s 7:30am they told me to wait until their manager comes in at 9:00am. So if someone messed up my service would be completed today if not I have to rebook. This is the kind of service I stay away from.

I worked with Sadé in sales and I was very impressed with her knowledge of all the technology and features of the two vehicles that I test drove. The 2021 Chevy Blazer Rs and the 2021 Chevy Equinox Premier. I drove away in a new 2021 Chevy Equinox Premier primarily because of her customer service and vehicle knowledge. Thank you Sadé and Priority Chevrolet Newport News for making it a smooth and easy experience!

Coming from a horrible experience at another dealership, the N.N. Priority Chevrolet was a breath of fresh air. The team made the experience feel like I was in the right place. I didnt feel like I was just another sale. The team was attentive and knowledge.

I bought my hyundai over in chesapeake and then moved to the newport news side of the water. Ive found that Priority Chevy does an excellent job in taking care of my car even though its a different brand. I trust what they tell me I need and my car is running like a champ. I highly recommend this Priority service department.

I brought my last Chevy truck to the priority Newport News service department and this is where the relationship began. I always received great service. So, when i was ready to purchase a new truck I went to priority Chevrolet in Newport News. Got a great deal on my 2017 Chevy Silverado Z71. I still have no complaints about the service you receive at this location. My latest service need was for engine code P219A. I needed new fuel injectors. I believe the service representatives name is Lecia. She was super great, professional, courteous, and just plain helpful. She made sure I was taken care of and was quite helpful throughout the whole process.

My car was originally there in January, my car would shake engine reduction, esc. road traction, and other things coming on my dash. The dealership told me I needed a new battery and that nothing was wrong with my car. Two weeks later my car did the same thing. My car was in the dealership because it was stolen so I said hey while it’s there (getting locks replaced) can the mechanic look at it because it’s doing the same thing I said it was doing a few weeks back. Dealership called and said the exhaust was bad and they needed to replace it. I said sure because I really need reliable transportation. Drove the car home and it did the exact same thing a few days later. I tried seeing if another shop could fix it, but they had no availability. I called back to the dealership and once again my car was back up there. I was told they wanted to keep it there to see if it repeated what I said it was doing. One person Joni told me it did, and I needed the thermostat replaced and the thermostat sensor replaced. I told her I would think about it because I just paid around $500.00 for the exhaust they said they fixed, now this will cost almost $600.00 to replace these parts. I called back and Joni was out on a family emergency, and for some reason she was the only one to help me. I called back 2 days later and she was still out and I asked to speak to the manager, her name I believe was Chris. She said my car never repeated what I said it done, and the thermostat was getting stuck and it was recommended to replace the sensor at the same time, she also said this may not fix my problem. I was telling her I cannot keep giving them $500.00 at a time to fix my car and it never gets fixed, and I mysteriously got discovered from her. I called back and she said she was talking to me and her phone went out. Strange enough, I’ve been working with this dealership for over 2 years and that has never happened, I believe she hung up on me. Nonetheless, I decided not to get the thermostat fixed, drove my car home and as soon as I turned on my street my car did the exact same thing it was doing in January. Mind you, I paid two diagnostic fees of $89.00 each time except the last time because I disputed the charge. This was highway robbery if you ask me. Very poor customer service and an extremely poor customer experience.

I really loved the experience coming here. My car was a mess from another independent dealership and buying a new one from Chevy Priority has been a breath of fresh air! Thanks Rick!

I brought my GMC Terrain in for yearly inspection and oil change. The job was completed in 1 hour 15 minutes. I was very happy that I didnt have to wait very long. John Sherman is great to work with!

They are always so helpful and we love the lifetime inspections and oil changes that Priority Chevrolet Newport News provides. You can even have those services done for free at any Priority dealer if the Chevy location is not close to home. This is the second Tahoe weve purchased from them since 2019 and the experience has been great both times. Gil, our sales person, was fantastic. I like that hes low key, no pressure. Hes easy to talk to and I never felt he was hiding anything from me. And, he got me into the car and out the door relatively quickly. Past dealerships took nearly 5 hours to get me my car with a load of extra accessory talks and high pressure sales tactics. I did not have to go through that with this dealership.

The buying process was smooth and the staff was super friendly and polite. But what strikes me the most is the next day, on the way to pick up my registration and plates, my friends autistic 9 year old threw up all over the back seat. The staff was very sympathetic and went above and beyond the call of duty, to help me protect my investment. They even loved on my dog like she was family too!

John was extremely helpful with providing any and all information i wanted and need ex to know about my repair. He also provided additional info on OnStar that was beneficial to me. I will definitely be coming back. Thanks John!

I had a 1pm appointment to have my oil changed. I drop the vehicle off early at 11am, however I didnt get it back until 6pm and that was because I just showed up at the dealership. I did not receive a phone call. When I checked around 4pm, I was told that I had 5 ahead of me. When I asked about why, I was told that it was because covid protocol and they were limited how many people could be in the waiting room. That should not cause me to keep getting pushed back just because I was not physically there. My purpose in making an appointment was to limit how long I would be without my vehicle. I have been in the waiting room and listen to customs complain about how long they have to wait, that is why I make appointments. My wife has been very upset with the service for a couple of years. If there was a priority dealer close that I could get my oil changes I would. I will not have any work done. I purchased a 2005 avalanche there new. I started back getting service and repairs there after it became a Priority dealership. I purchased my Yukon at the Nissan dealership across the street, but start having service and repairs there since I had started taking my Avalanche back there. Needless to say, I am very upset after this last time.

Upfront disclosure, this is the 12th car I have purchased from Priority.Absolutely perfect, Found the vehicle I wanted online. Called to confirm availability,Spoke with the manager and sales person. Confirmed price and down payment amount. Completed the online application. Picked up the Wifes new car the next morning (in and out in 20 minuets). 2 phone calls, Two emails and 20 minuets at the dealership... dont get no better than that.

Great customer service! Amazing deal and an even better truck. Couldn’t ask for a better first time car buying experience

This was the best car buying experience I have ever had. Sales Rep. Anna was very helpful in answering all my questions and finding me the perfect vehicle that fits all my needs. Walking in there with no money and poor credit score, this team had me qualified for a loan and ready to get into my new beauty within a short period of time. Thank you Anna and your team for making this an fantastic experience. If I have to ever get another vehicle this is definitely the place I am going back to. Awesome Service very friendly. Thank you for all of your help and getting me into my new truck!!!

The service was done well however I was quoted 80 or so prior to scheduling the appointment and then once I got there, I was told it would be 140 and I ended up paying 160. I was not expecting to pay that much so that was a bit of an annoyance for me.

Anna (Sales person) answered all of my questions and was very efficient but quick with helping me purchase a new Chevy Traverse. She listened to what I wanted out of a vehicle and the process was smooth.. The priority experience was great and I would recommend them to anyone! So happy with my purchase!

Went to this dealership to look at purchasing a vehicle. I had already talked with the dealership about my trade and they have given me a quote which was a little lower than other dealerships but this dealership had a car i was interested in so i was willing to work with them. But after walking in, an older gentleman who i assume was the sales manager for absolutely no reason began to get an attitude with me before even looking at my trade and didnt bother to take the time for me to explain i was negotiable. This is one of the rudest and most unprofessional dealerships I have ever walked in. He was just grumpy and rude and cost them my business for life. The only positive i can say is the sales person Sade was super nice and helpful. But not much she can do with management and leadership with an attitude like that. I would not recommend this dealership to anyone.

I had a difficult experience with trying to get my vehicle reviewed to repair. I advise the service person several time s to contact Car shield and they refuse to call them. They offer nothing more than excuses. I was very unhappy the way I was treated as a customer. If they did not providei service to car shield customers they should have knowledge that information to Car Shield Customers or any other business with them or even recommend any person there. to visit them. Especially if u r a car shield subscriber.

Josh was my salesman and did an amazing job. Very thorough. Very courteous and very professional. He made me feel at home. Also, Abbie and Meghan helped me with pricing and purchase of accessories. They were both extremely helpful and professional. Overall, an excellent experience. Unusual for a buying experience to be so efficient. These guys do not waste your time.

The people at Priority really helped me out of a tight spot. John Sherman and Danielle (sorry I dont know her last name) went above and beyond to help me with a complicated car issue. Though I was a brand-new customer, they treated me as though I had been coming there for years. I will definitely be coming to Priority from now on for any work that needs to be done on my Chevrolet. Thanks again to all of you and your great team!

Got state inspection done at dealership. That said first that the suspension lower ball joints are broken and needs $1100 repair. I asked them to give me pictures than they said it has more clearance than acceptable. Then they said they have to put rejection sticker to which I agreed. I went to other place and they double checked and said there is no problem and they cleared the inspection. Waste of time and money on extra trips on Uber without a car.

Everything went great and service dept staff are super friendly. I just gave 4 stars and an 8 because it was my first visit and it takes consistent excellence to earn 5 stars and a 10.

This two star rating is not for the quality of the service. Their service is excellent, they even put our new plates on our car for us at no additional cost. Their service is five stars.This rating is because their customer service quality is inconsistent. They also didnt give us an indication of how long the wait would be and we ended up waiting for two and a half hours, which was a little longer than we were expecting, especially since we had an appointment. It would be helpful to say how long the wait time will be when we next bring our car in for service.

I worked with Sade and Meghan. They were both so knowledgeable and professional. All the team members we came in contact with were professional and helpful. I would highly recommend this team!

Great customer service, battery and battery cables need replacement. Job was done professional and quickly.

I was there 2.5 hours to get on tire repaired and I had a 10:00 appointment. No excuses justify taking that long on 1 tire. And the service people knew I was waiting for it!!

Our Sales Associate, Anna Goslin, was extremely helpful and the process went smoothly.

Very good, quick service. John Sherman took great care. I always appreciate when a business takes the time to get to know their customers, and enjoy being recognized by name when walking into a business. Makes you feel more like a friend than a consumer, Thank you Priority Chevrolet and John Sherman.

John Brown serviced my car. Such a nice caring young man. I know I can depend on the service he gives.

Had an easy buying experience. They will give you guarantees to make repairs on used vehicle, state they will call when parts are in for the repairs, offer to pick up vehicle to perform the repairs. They never called, made attempts to call them first was transferred to service department, then told you need to talk to sales department, then told you need to talk with the representative that sold you the car. He wasnt available was bounced back to operator that somehow transferred me to Priority Chevrolet, then transferred back to NewPort News. then told all managers are busy they will call you back. Not. So I waited a few days called back played the transfer game again. Reached the sale representative to be told that it had been to long since the sale, repair guarantees are only good for 30 days. Will not do repairs.

Everyone was very nice. Anna and the sales manager take a lot time and patience to help me get the right car and the right payment. It took hours for me to feel comfortable with a payment plan and they both stayed right there with me.

Very thankful that we stopped by last Sunday. Our family needed something to fit our needs and size. The plan was to just look around and get an idea of what would work. We were greeted by Larry and the rest is history. He was very helpful, knowledgeable and so kind to let our 6’1 teenage climb through a few different SUVs to see what would work. The next day Larry emailed me with the perfect SUV for us. My husband and I had a great experience and it felt like working with a friend rather than a salesperson. Also... in absolute love with our Traverse!

My only complaint is that we are not local and needed work done and the communication was terrible. Had a hard time getting emails and phone calls returned.Although, when we arrived in person we were treated extremely well and they even gave us a car till ours was fixed considering we were on vacation and took the opportunity to have the repairs done. The first repair was unsatisfactory and the manager agreed. The paint on the tailgate was bubbly and obviously unprofessional so he had it completely re- done.It was more time consuming than expected but was well worth it and we are very pleased

Recently went in for a oil change for my 2017 impala. Everything was straight forward and hassle free. The waiting area was neat and clean and there was free hot beverage machine. I’m so glad I made the decision to purchase my vehicle here.

John Sherman a calm voice that makes everything OK......Thank you and the Service Team for your awesome Customer Service

Absolutely impeccable customer service. The only dealership I will service or buy from in Hampton Roads. Steve in Service is the best. Detailed explanations, honest and super friendly.

Prioritys Service Department is exactly what I have begged for as a consistent chevrolet dealership service customer at other dealerships. They are the first of my experience that has kept the same energy before and after sale of a vehicle! Nick in service, actually called me when he said he would, he was transparent if something was running longer than expected, which is all I ask as a customer. I have had plenty experiences where service technicians avoid eye contact and pretend they didnt take your keys from you hours ago, but there is nothing like that here. Nicks level of service gives me confidence in the entire service department and has made me a Priority customer for life!

We worked with Sade and she was great. The entire team was patient with us and listened to our needs and concerns. It was a good experience.

My car-purchase experience at Priority Chevrolet Newport News was absolutely top-notch. From beginning to end, we were treated like royalty. Thanks to everyone there for your hard work. We love our new vehicle.

If I could give it negative stars I would. Customer service is the worst Ive ever seen! I called to see how much the multiplex tailgate is and and the lady gave me attitude and hung up on me and wouldnt answer the phone Then the manager didnt do anything.

I normally dont write reviews but I want to warn people that they may be buying a lemon. I have a brand new 2020 Chevrolet Camaro that is covered under warranty. The service light keeps coming on and says safety restraint system. I have been here several times now trying to get it fixed and they refuse to fix it. It comes on intermittently when someone sits in the passenger seat. I told them this. They had the nerve to tell me that my husband was too tall and thats why the service light comes on. My husband isnt even 6 feet tall and I know thats a bunch of lies. I have contacted GM corporate and they refuse to help me as well. I even asked them if they could help me if I was able to pull a code myself. They said no that wont work. I have pictures of the service light and message that comes on. This is more than an issue now- but a safety concern. I fear that something is wrong and I can be in potential danger. I will be contacting a lawyer shortly after my third visit to induce the lemon law. Dont ever buy a car here and dont ever get service here.

John Sherman was very helpful and did an excellent job keeping me informed of status of project. I was a little disappointed at the time I was at the dealership 5 hours, for a state inspection, oil change, new tires & rim. Maybe this was because its a Corvette with 4800 miles on it. I always wait on my vehicles.

A shout-out to the staff. They are extremely polite and helpful. They take care of the customers and try hard to give the best service possible. I recommend it to anyone interested in buying a car.

First time customer of Priority Chevrolet in Newport News and was thoroughly impressed with the experience. Josh was my salesman and did an awesome job making sure I got a deal I was happy with on a used Dodge truck they had on the lot. He addressed all my needs and was on top of everything through the entire process. They are a very reputable organization and you cant beat their warranty they offer, even on used vehicles! Will definitely give them my business in the future.

Very pleased with our experience at Priority Chevrolet. Both our salesman Marcus Dixon and his sales manager Evan were awesome! The least stressful major purchase that either my wife or I have ever had. They took care of everything and did not pressure us at all. We have also bought from Priority Honda back in 2016 and had a great experience there, which is why we trusted this auto group to take care of our second purchase! Huge inventory across 16 locations made finding the vehicle I wanted easy. Highly recommend them and go see Marcus! He was great!

Excellent service car was ready in no time. Service Representative was very polite and explained all updates related to my on star service and why it was important to get those done.

Changed my review because of one person that works at the Newport News dealership his name is Craig Politte Tks for your service

The service department is great! I have gone there several times and had them tell me my vehicle didnt need a particular expensive service. Even though I did not purchase my vehicle there and it is more than 30 miles from my home (there are closer Chevy locations), I will continue to have my vehicle serviced there.

Ive had all positive experiences with the sales staff. Sade & Kareem are tops!! The service team are awesome & go above & beyond to accomadate & make you feel valued!

Good support. The good thing is this place no using upselling while my vehicle was here for service.

Danielle in service was very rude to me as a customer I believe they should be more understanding and explain things to us. Would not recommend bringing your car here !!! I’ve had the same problem for months and still happening hasn’t been fixed.

Magnificent service. Very helpful

Absoulty the best dealership I have ever bought a vehicle from.Honest, manners, no snow jobs.A good experience.

Best Experience ever! Rick and Evan and Abby took really great care of me and my family. We needed up buying two 2021 from them. Felt like family from the word go. And awesome to work with other Veterans out there! We will definitely recommend

This is the second vehicle we have purchased from Rick at Priority. Both he and Evan are great to work with. I called Rick told him what I wanted, they promptly found the exact vehicle and had it there for us within 3 days.Thanks guys

Me and my wife are super happy. fastest experience buying car ever. Staff was super friendly we will definitely go back there in couple years when I get my comaro you guys are the best

Great customer service,help me all the way in the process,answered all my questions,provided me with accurate knowledge and treat me with dignity and respect

Always friendly with reasonable prices. I’ve bought two vehicles through them and used their service department, and have had a great experience each time.

The wait time was great 👍

Dropped my car off today June 08 for my appointment at 7:30am. When I scheduled my appointment for a diagnostic I specifically asked they guy how long it would take. He said if it takes more than two hours they would give us a call. I sat in that waiting room from 7:46 until now (10:03) I went to ask what was up the lady in charge of services tells me that they currently have no one to do a diagnostic. Are you freaking kidding me!? Didn’t even have the decency to shoot a call or a text! When I pointed and told her what the guy next to me said she replied “they are not me”. Smh I’m so upset rn !

I always have good experience when I go and change my oil John the customer service rep is such a nice guy

Not understanding if I have a SCHEDULED APPOINTMENT . That it takes 3 HOURS to change oil. I will not be back.

I made an appointment for 9am, normally you would think with making an appointment you would be in and out but unfortunately not. I waited over 3 HOURS for a 30min oil change. Got out of the dealership at 12:20pm. I don’t recommend this location for services even as simple as an oil change.

Fast service, honest people. Great deal on oil changes. Everything I could ask for.

I am happy to write this review and would like to first acknowledge one of your employees, John!! He is kind, doesnt mind going the extra mile and does it so effortlessly. He makes us feel like we are important and our concerns becomes his!! John is a wonderful asset to have at your company . I am extremely pleased with the service, professionalism, and customer care that I received from this dealership. In fact, I live in Chesapeake and chose this particular location (1 hour drive) because I know my automobile will be taken care of and I will receive the best service! I have been to other Priority Dealerships and none measures up to this location!

Let me start by saying this place is amazing. My sales team was Josh and Rick and they did a great job making sure I was put into the best car for my budget. I went in looking for a used car and left in a brand new Traverse and all within my price range. I would recommend priority Chevy to any and everyone I know. Thank you guys, my family appreciates all your help.

Friendly staff, quick efficient service.

Appointment for oil change and state inspection was done while I waited. In addition, I requested a tire rotation but was advised that I did not need. Only had 5000 miles on new tires and they were in correct position for winter driving. Great to know service department does only work that is needed while looking out for customers best interests.

Khalid was new but he was really patient with me I love his positive attitude and the way he carries himself, I suggest to anyone If they go to priority Nissan In Newport News go to Khalid he’s the best -kierra johnson 😊

Better off going and buying a truck on Craigslist all the markups taking advantage of covid

Nick my service advisor greeted me promptly. He covered everything that needed to be done and let me know as soon as the vehicle was completed.

Everything worked out well I was delighted.

One of the best car buying experiences I have had. Very friendly, patient and knowledgeable sales staff. I will definitely look here in the future.

I like that he called and asked when should I like my car it was accurate to the time I asked thank u I’ll always be back no matter what car I have they treated me very great

The carbon in the exhaust system was cleaned out but is still hesitating when you let off the gas, the service manager says I need to change my gas to exxon or shell. we will see

Although I was the one who chose the vehicle and decided to purchase it, we were never given a full “tour” or walk around the vehicle. Dealership not very accommodating with regards to our schedule. I was told we had to pick up the vehicle that weekend 5/29/5/30. Even knowing we were coming from over 3 hours away. Therefore I didn’t realize until we drove the vehicle home that it was missing a feature that I really wanted. Dealership staff was ok, interaction was minimal. They just wanted us to do our paperwork and leave since we arrived 1 hour before closing to pick up our vehicle. I would definitely not recommend Priority Chevrolet to any of my peers / friends/ co-workers/ fellow veterans / contractors/ etc. I am posting my review on google also to share my dissatisfaction with Priority Chevrolet. I understand that times are tough for everyone during COVID but you shouldn’t sacrifice the customer experience just to get the sale done before the end of the month.

I had a good experience, at first. Kat was very helpful and had no problem stating the hard truth.It was good until her manager decided to walk over, after I changed my mind on the vehicle, and he said “well then why would you waste and hour and a half of time”. Can’t remember his name, but he was a tall white guy and his name started with a “j”. So rude.So Kat, thank your manager for losing you the sale because I planned on leaving with the Malibu until he said that.I also asked if there was any trailblazers near by and they said there was no one in the area with any and no one will be getting some. I found EIGHT 10 miles away. So thanks for being liars too.

COVID19 infection prevention policy and very kind

Johnna was very friendly and helpful. She kept me informed at every step of the way. The technician (Ryan Spiers) was spot on with his assessment and corrective action. The truck rides smoothly with no vibration or noise from the driveshaft. Thanks for a job well done.

I had a great experience with Priority Chevrolet. They were very efficient, timely, and courteous. The price for parts was ridiculous, but that’s what you get when you go to the dealer. My car was diagnosed as having an actuator solenoid valve gone bad. My appointment was for 7:30 and I had my car back before 11:00.I do want to mention that they had one female employee who just would not speak to me at all. All the other employees would come in the service room and say hi or have small talk but this lady would look me in my eye and not even crack a fake smile but she did speak to the other wonderful people that entered the room. How sad. Overall, great service.