The factory installed a part wrong. It took awhile to get the replacement part which is understandable with covid. The only failure is we had to keep calling and we were forgot a lot. We did not get a call it was in. We found out by calling. We didnt get called that it was painted. We called and opps they forgot. We didnt get a call to schedule to switch the wrong part with the correct part, we called to see if we could schedule. The body shop did a fabulous job on the work. However, the followup was a pain. We are busy, so we have large gaps and plenty of time between check is. We were just forgotten over and over. The final project turned out great. !!

My 2017 Fiat 500 had a flat, so I decided to use the roadside assistance that came with the vehicle. Well, the Pomoco delaership was the closest one to my location (59 miles away) and was the only way to qualify for services without incurring any cost. Okay, I can look past that, and sucked up the hour-long tow truck ride to have it fixed.Upon arriving at the dealership, I got out of the tow truck and went inside the Fiat showroom. It was absolutely empty. I then called the service department number, and they directed me and the tow truck driver as to where to go.We pulled around to the service center, and I got out to speak with someone about the repair. Mind you, I had already called ahead to make sure that it could be done in a prompt manner, as I am now another hour further away from my destination due to ending up in Newport News. I had just finished with a job, so I am wearing a gray Carhartt shirt with reflective banding on it. As I approached the service center doors, an employee started walking toward me. I guess he assumed I was with the tow truck company and proceeded to bark out you cant put that car there, ive got customers coming in and out of here all day. That has to be moved, that is for customers only. I pointed out to him that I WAS the customer, and if he wants it moved, he can go talk to the tow truck driver. His tone really didnt change much at all, and he went to bark at the tow truck driver. As the next hour went by, I proceeded to see this same white-haired, ornery, little shrew treat everyone else in the service department the same way he treated me. He is a piss-poor example of the Mopar brand, and a discredit to the entire Pomoco dealership.Thats not how you do business. Thats not how you treat people. Thats not how you succeed.I give major props to everyone else involved in the tire fix process. The technician (I forget her name) came up with a quick fix, and I was done in no time. She is awesome !But the little shrew needs to go.

Worst customer service Ive probably ever had. I called because my car had a previous recall that I had fixed somewhere else but it started to do the same thing the rel was supposed to fix so I wanted to have it looked at again. They had me make an appointment, I brought my car in they asked if I would be waiting around or dropping off, I said drop off but that I lived 1.5 hours away so Id be staying in town and they said they would call me and let me know if it needed to stay over night by 5pm. They never called, I called before they closed for pick ups and they said it would be over night I said okay and went home. I called the next day they said they never even looked at my car. Then I proceeded to call every day for 8 days and each time they had told me they still hadnt looked it. I finally just picked up my car without it ever being looked at, I just dont understand why have me make an appointment and why ask if I was going to wait around if you were never going to look at my car? Or I would have at least been more understanding if they had at least called to update me, but they never did and I had to contact them every time.

If I could give this dealership a negative star I would. My daughter had an appointment to bring her car in for servicing and the service agent said he would call her back the same day to tell her what the problem was. They never called. She called them the next day and was told they didnt have time to look at it. This went on for 8 days, after she had set up an appointment. Finally she got her car back with no repairs being done and is now in the process of looking for a new car. My family will never buy a Fiat again and I highly recommend to stay away from thius dealership.

Jeff in service was absolutely awesome to deal with! Our Fiat 500e Electric has been having the same issues and Southern Fiat wouldnt help. Pomoco to the rescue! Well worth the drive!

I loved the fact that I was greeted as soon as I walked up. I wasnt hassled at all when I walked in. It was very pleasant and hassle-free. The staff was awesome in assisting me. They listened to what I was looking for and my price expectation. Although what I wanted was not in my price range they made it happen. Thank you Dustin along with your finance department. My husband and I are already planning to return to purchase his next vehicle. I would recommend that everyone go to see Dustin if you are looking to purchase a vehicle. The experience felt like I was among family!

It was great! My salesperson Nina was very knowledgeable about the my new jeep. Cindy the finance manager helped me get a great rate and a extended warranty that fit my budget. I absolutely would recommend this dealership to anyone looking for a new or used vehicle. Thank you for making my buying experience so pleasurable.

I moved into the area from NJ and called a week ago to schedule my first service for my 500x. The representative said to just stop by anytime and use express service. I stopped by today at noon and my overall experience was horrible. First, I waited what felt like 10 minutes before anyone acknowledged me. Then someone asked if I was being helped finally and I said no but needed an express oil change. He called someone and asked for wait time which was 1.5 hours before the car could even be seen. From my experience, that means about 2 hours. So much for express. Then the service advisor gave me a silly analogy about going to seven eleven with no line and then all of a sudden, 12 people show up. Ridiculous and simply poor service for horrible express wait time. I will drive back to NJ to get an oil change rather than use this Newport News Fiat dealer. I hope you treat potential new customers better than I was treated today.

This was the smoothest process ever! We bought a 2016 Fiat500X this past weekend. We were not pressured in any way but Joey Graham was there with us through the whole thing. He answered all of our questions and has been very responsive even after the transaction was complete! This dealership is VERY organized and we were in and out of there in a very acceptable time period. We will buy from this company again one day!!!

Kevin Steele was a pleasure to work with. He was very prompt in responding to my emails throughout the whole car buying process. He was extremely knowledgable about the Jeep I was interested in and eventually bought. I would highly recommend Kevin and Pomoco to anyone that is in the market for a new vehicle. This is how every dealership should treat their customers. I cannot say enough about the entire staff at Pomoco they were all friendly and very helpful. Please dont change a thing. Once again thanks for a great car buying experience.

This dealership is Organized... very impressive. Thanks to Russell and the finance guys, that was one of my best car buying experiences ever. Thanks again guys. Great sale price on the truck and you guys managed to find a few more discounts.

I truly enjoyed my car shopping experience at your dealership. Keith was a true gentleman that was easy to speak to. The rest of the staff were great, from Melissa to the guys in the parts department. Thank all for making my wifes gift purchase an easy one. I know Ill be back

The 3 or 4 people we dealt with at Pomoco made our car buying experience probably one of the best ones my wife and I ever had. Kevin Steele, one of their Product specialist worked with us from start to finish, answered every question, and spent plenty of time to educate us on how all the fancy bells and whistles worked on our new 2016 Jeep Grand Cherokee. Thanks Kevin!

Absolutely the fastest Ive ever been able to purchase a vehicle!! My only regret is that I wish i had gone there first rather than wasting 2 days at another dealership. Both Dustin (sales rep) and the finance manager were great!! Check them out you wont regret it. You will walk away with the vehicle you want (all factors considered) and not the vehicle that the dealership wants to push you into!! The customer service is outstanding and working with a team that values my time and money was more than enough to earn my respect, repeat business and referrals.

I needed a vehicle and thought I wanted the Chevy Colorado, truck the year, etc. I discovered it was too big for my garage and there really wasnt of a discount on price. I looked at a few cars but they were difficult to get in and out of. Since we had such a great experience last year with Pomoco Jeep and Kevin Steele, I thought Id give him a call. Kevin came in on his day off and had two vehicles for me to test drive to help me make my decision. Once I did, it was just a matter of finding the right vehicle and the right price. It only took a few days to find it and get it here and Kevin worked with my schedule to make sure I could pick it up when I had time. My new Jeep is exactly what I wanted and Im very happy with it. The best part is I dont think any dealer in the area could have given me a better price. Kevin and Pomoco remain 10s in my book.

My wife and I just purchased a Grand Cherokee Limited 4x4. Pomoco sales department was nothing less than superb from start to finish. Immediately upon arrival Kevin Steele helped us and told us Pomoco would offer us the best deal in town. And Pomoco did! Pomoco offered us a sales price that was lower than the USAA market value! Kevin made this transaction a hassle free transaction. I was thoroughly impressed with how Kevin took time to help orient us with the functions of the vehicle - Kevin never became impatient and he spent almost two (2) hours helping us. If you stop by Pomoco ask for Kevin Steele! And we love our new Jeep!

My experience at Pomoco Dodge was very positive. I had great attention by my salesperson Kevin Steele who was very helpful and was there to clearly explain and guide me through every step of the used car buying process. The entire staff at Pomoco was helpful and provided for an enjoyable car-buying experience.

Be sure to ask for Mike Weisman if youre interested in a knowledgeable, friendly, low pressure salesman. Mike made the ordering & purchase of our new 500X smooth sailing then made sure that we were comfortable with all of the bells & whistles on the vehicle when we took delivery. Melissa Taylor assisted us with the designing and installation of our custom leather Katzkin interior which turned out perfectly. The only snafu is the fact that we have not received our Virginia license plates as of today(took delivery almost a month ago) but the dealer is looking into this.

We had the best experience. Fast and easy service. We worked with Jada. She was very nice and did everything she could to get us the car we wanted. Will definitely go back in the future.

The customer service is happens to be one of the best in the area from their auto body shop to the service team. They have always been very helpful and kind. They have all gone out of their way to help make my experience with Pomoco Chrylser Jeep Dodge Ram of Newport News the best! I will continue to use and buy from them.

Never thought I would give a Car Dealer 5 stars. This place earns it.

Mike was AWESOME!! He was very helpful and knowledgeable of our newest purchase the 2016 Jeep Sahara, he was very thorough and excited to be of assistance. In and out within 3 hours! Best car buying experience yet!

My husband and I purchased a 2014 Ford Mustang GT from Pomoco yesterday and I must say that it was the easiest and fastest car deal ever! Jada Jenkins was an excellent salesperson along with the finance manager that completed the paperwork! Great experience!!!

This service team is great they always get the job done quickly and correct the first time, nothing but good things to say

Great car buying experience so far and we have been everywhere and purchase multiple vehicles. Dustin Stewart is a great salesman and he will work with you and not pressure yu with anything. Love our new Cherokee.

Great teamwork great customer service

Recently made a purchase of a used vehicle from the Peninsula Tire & Auto / Pomoco Used Car Dealership on the far left side of the Pomoco strip of car dealerships on Jefferson Avenue. At the dealership we worked with Dustin Stewart. Dustin was an incredibly nice guy who was easy to work with and made the car buying experience simple and less stressful.

Great experience here. We traded in our Honda Lease and bought a 2016 Town and Country. Great service and good pricing. This is the second vehicle we have purchased here and have not had any issues!

Our entire experience with Pomoco and especially our salesman Mike Wiseman was outstanding. From initial contact to final delivery, every aspect was handled professionally. I will most assuredly recommend Pomoco to my friends.

These guys are Great! Very helpful and NOT pushy, the car buying experience actually pleasant. Kevin Steele was our sales rep, Ask for him and he will take care of you!

Very good experience all around. Sales floor was very professional and finance was easy and made me feel like family. Cindy is a great asset to the dealership.

No help. None.

Impressed with the kindness, courtesy and professionalism of this dealership, as well as Mr. Joey Graham. I appreciate the assistance of all and looking forward to continued business with Pomoco Chrysler Jeep Dodge in Newport News.

Straight forward we have a car for sale...you can buy it for this price...lets get the paperwork done if you are happy.. Respectful

Best in town

Purchased a 2007 Dodge Ram 1500. Great experience overall. my Mike and the manager Jim, were great, very professional.

Mr. Wiseman provided exceptional customer service and he was very patient with us as he took the time to show us several models. Mr. Wiseman made us feel very comfortable and answered all of our questions. He also explained every detail of our new car after purchase. He raised the bar in the car buying process and exceeded all of our expectations! If you are in the market for a new vehicle, please see Mr. Wiseman!!!In closing, other members of the POMOCO team (Mr. Kemp and Mrs. Taylor) provided top notch customer service.Thank you!!!

Kevin Steele was Amazing. I was a first time car buyer and he helped me so much. If he had not had been the one who helped me, I probably would not have bought a car.

One of the best car buying experiences in a very long time Thanks Kevin Steele!

Absolutely the easiest time I have ever had buying a car. The sales people were friendly and incredibly knowledgeable. But the real kudos goes to Cindy Borrelli as she patiently walked me through the warranty process. This is the part that I usually dread, but Cindy is amazing at her job and her attention to detail is second to none. Thank you POMOCO and thank you Cindy Borrelli.

Pomoco gets it! Theyre a modern, customer oriented dealer who wanted my business.I flew in from Miami, Florida to purchase my new Ram Promaster 2500 from Pomoco...why? Because I shopped online and they offered the best deal I could find anywhere on the East Coast, thats why.My salesperson Russell Chance handled everything for me very professionally...and get this, he made it so I really enjoyed the process. Pomoco has a Fly n Buy plan listed on their website and Russell did everything right. I asked him the best way to get in from the airport and he responded by coming to pick me up himself. And thats more than a 30 minute drive. Boy, was I impressed.Pomoco helped me with additional discounts and I ended up with what I consider an Excellent deal as judged by my 3 weeks of internet shopping and comparisons. Nobody else got close. I got the van I wanted and it was equipped perfectly for all my needs.I have to mention Pam, the receptionist who greeted me when I first walked in as if she knew me and as it turns out, she did know who I was, where I was from and why I was there. Next Cindy in Finance handled everything for me with ease, competence and a very casual laid back vibe, meaning I got no customary pressure for add ons...thats a big relief for me and Im a real estate sales person!As if that wasnt enough, as my paperwork was being taken care of, Dave Lawson, the General Sales Manager came over, shook my hand and thanked me personally for my business. I was doubly impressed now, who does that?So, bottom line...in my 43+ years of car buying experience, that was the easiest and best purchase Ive ever made and Ive been around the block a time or two. I was in and out of the dealership in less than an hour.Yep, Im a very Happy Pomoco Customer and I wanted to tell you about it!Thanks to Russell Chance and also to Kevin Steele for his helpful equipment demo. You guys work for a really good company.

My wife and I recently purchased a 2016 Dodge Challenger from Pomoco Auto Group. This was the most pleasent and least painful auto buying experence in my lifetime. The first brand new car I purchased was a 1953 Ford Fordor, so as you can see I have been buying cars for a long time. The sales man, Kevin Steele, could not have been better in any respect. If I asked a question which he did know the answer he made it a point to find the answer and inform me. All of the personnel at Pomoco were very professonal and did not try to jerk us arround. I would give everyone a 10 out of10. They were all GREAT!!! J.D.Morrison, M.D.

Great service department! They always get the job done right.

Came here to look at a car at 5:30; sign says open til 6:00. Doors locked. Called and the person acted like I was an inconvenience.

Excellent experience at pomoco Newport News! Thank You Mike

Local dealership.

Great service

Excellent experience from start to finish