The worst place VERY RUDE PEOPLE

My experience here was delightful. Everyone was friendly and helpful. People smile here and one employee in particular, Jerry, was extremely kind (in a very authentic way) and went out of his way to assist me, answer my questions, and load my vehicle for me. Very satisfied.

When in a crunch, its a life saver..!Tanks empty from RV so needed fuel and was quick in and out... No problems with employees.. Found it to be the only place within resonable distance from North-East Memphis metro area to get tanks filled on a weekend..!

Ok

Use the Uhaul off west Illinois ave outside downtown Memphis. They are great there! Uhaul corporate resolved my issue but this location is horrible. Go anywhere else!! They charged me for items that weren’t in line with Uhaul policy and made up a fake damage report. I had SafeTow package and this location voided it out. Do not ever hire Destiny Lynn after her and Ken the GM are fired from here when it shuts down soon. Never have I been treated as poorly as a customer then I did from this group. Uhaul as a company is great and I use them all over the country, this Summer Ave location is a toxic place that does not represent Uhaul as a whole.

I mean we all know its uhaul so the bar is what it is. On this particular instance, I reserved online, got a confirmation email to pickup at x, arrived at x where there was not a truck, told to go to y, called customer service and they said truck is here and I asked where is here? And that was z. And if you want my advice, you never want to interact with a human who works at z.

Avoid at all cost. Bad customer service from the workers up to the manager. I ordered a hitch which came late and I no longer needed it but they refused to refund my money. I had to go through U haul corporate to get my money back. The manager was hard to reach and once I spoke with him was very rude.Save yourself the trouble and go to a different location!

Staff was rude on the phone and due to either miscommunication or ignorance didnt know what a 5th wheel was or the hitch we needed

This store and their reps are completely terrible. I’ve wasted 2 hours in the store trying to pick up a rental, jump through their hoops, and finally told them to cancel it. Don’t waste your time. Find somewhere else.

All I wanted was a hitch put in my car! The lady is so rude. Put me on hold multiple times with out telling me. I was on the phone for 2 hours trying to get a manager since the hitch I ordered was not there and neither was there installer. The regional manager that I spoke with was supposed to call me back and make this right. Yeah right! He never called! I called back, put on hold, told I would get a call back....... I did not! These people do not know anything about customer service!

Brian and Maria just helped me with installing a trailer hitch over the phone and they were very helpful, knowledgable, and courteous. I am heading out there now to pay for my special order hitch. UHaul has already installed a hitch for me on my recent model CRV and they did a very professional job! I can now attach my bicycle rack to the hitch with confidence and ease. Thank you so much!

GHETTO! The fat girl Tia is very rude,unfriendly and despicable. Not sure how she got the job but she needs to be fired! The old fella is a bit slow...waited an hour before I could get my rental truck. Fyi additiona taxes unexplaned fees that adds up! I prefer Penske!!!

As result of trailer hitch installation the wiring installed by Uhaul shorted my car wiring that required complete replacement. In my opinion, the general manager and staff at this location are 100% unqualified. In the future pay the extra money for PROFESSIONAL installation. This is not your place.

Avoid this Uhaul at all costs. We got there to rent a trailer and they told us there were none we wanted in stock, which was fine considering I booked it that day, and I hadn’t received a confirmation yet. So I decided on another trailer. However, that’s when it goes downhill. The lady checking us out was almost comedically slow, and kept flirting with her male coworkers the whole time. I was in front of a group needing to rent a truck, and she called us both forward at the same time, saying she would “deal” with us both at the same time. I ended up getting most of my stuff done after the other group, even though I was ahead of them (not a great tactic). We already own a trailer hitch, ball, and light converter for my Chevy Tahoe. She had another worker go outside and check it out, and he said none of our equipment was good! Even though we purchased it all from another uhaul and used it multiple times!! He came inside and starting stacking a bunch of products on the counter for us to buy (saying we needed them to be able to rent the trailer) that were $100+. No thanks! They blamed it on their manager, saying he follows “strict uhaul guidelines”... sure. We left and I called uhaul in the car, they directed us to the one in Germantown on Poplar. Go there!!! They had us in and out and the trailer attached in 5 minutes.

Everyone was nice. Sherry (spelling) that checked me in was fantastic!!!

Customer service here is a joke. Employees are rude, unaccommodating, and unhelpful.

Made a reservation online, picked up truck quick and no issues.

I was overcharged and a manager was suppose to call me back... its been 4 days, no call back yet... please dont waste your time because they only care about their bottom line and not the comfort of your move.

WOW..WHAT A EXPERIENCE...POOREST CUSTOMER SERVICE I HAVE EVER HAD..

The GENERAL MANAGER is rude he is down right evil to no avail and the staff no absolutely nothing

The most difficult and backwards uhaul dealership Ive ever had to deal with. An absolute disgrace. Want to argue with customers at the counter. Customers walking out left and right.

Booked us for a truck and then told us it was unavailable and talked to us like we were dumb the entire time.

Very bad customer service

This Very Rude Guy Kenneth Crawford is very disrespectful asking for 3 forms on identification which u only need 2 not 3 identification when paying I ask for his boss the guy told me he dont care he not putting nobody on the phone told me go somewhere else F -

Rude people, this place will piss you off guaranteed

Very rude and unhelpful

The attention is very bad and I waited more than 5 hours here and they did not solve at all