This service center is excellent at communicating and keeping the customer up to date on everything going on with your appointment. Aaron is the current service advisor and he does a killer job keeping things moving and communicating with customers. Would highly recommend this service center!

We had a great experience at Tesla recently. We were able to test drive a car and leave with another brand new Tesla the same day. Octavia in particular provided excellent service and made sure that we understood the product. We probably spent less time in the showroom than we did in the test drive.

Great experience. I went to test drive a model 3. The whole process was easy. You can book online, it just do a walk in. The vehicles are ready, and the whole process is touch less. All the models are at this location. You can do plenty of window shopping.

The service for the delivery and purchase of the vehicle was supreme. However, the positive service stops there. We’ve had our vehicle for 3 months, park it in a garage, and the paint is already peeling/chipping off. Additionally, Tesla supposedly sent our vehicle registration information to us. We didn’t receive any paperwork and each time I called (>10 times), I received completely different answers to the same questions. There are many other EV on or coming to market. Save yourself a headache and go with another brand.

Easiest car pickup of all time. Spent significantly more time adjusting my new car settings than I did with paperwork. And thats how it should be.

The staff at this Tesla location are top-notch. I did test drives at this location 4 times over the past 2 years before finally pulling the trigger on a Model Y lease, and appointment scheduling was easy and the staff were very attentive. Once I ordered the Model Y and the factory was ready to deliver, James did a great job coordinating my delivery date/time and communicating updates to me. The day of, I spoke to Ashley who personally sent me a video with her assessment of the quality of the build to assure me it was ready for pickup. Sam was outstanding with coordinating touchless delivery paperwork and talked me through all the things to set up the car and the app before leaving. Couldn’t be happier with my order and delivery experience. Thanks Tesla Littleton team!

This review is on the location and service only, not on the actual vehicle. I wish I had picked up my Tesla from another location as the manager/owner was incredibly rude. The car was delayed due to a train derailment and even though he knew the car would not make it in time for my delivery appointment, he continued to send confirmations. I turned in my rental the AM of the scheduled delivery date and they called pushing it out another few days. When the manager/owner contacted me, he was rude, short, and even laughed at some point about the situation. Honestly, if he had started off listening and worked to try to find a mutually beneficial solution, I would not be so upset. He lacked empathy and professionalism. I was offered a $400 Uber voucher… which I thought was a credit but instead was a voucher that expired when I picked up my car. Coming from Audi, this certainly was not the purchasing experience I expected, and I hope it is just a bad manager/owner and not the company as a whole. I would advise selecting another dealership in Colorado for delivery.

The most disappointing service/repair I have ever experienced with any vehicle. I come from Toyota, Ford, Lexus and BMW so my expectations were set over the past 8 years of ownership with these brands.Let me summarize my first service at Tesla since they were not able to correct these issues in during the mobile repair (or, you know, during Quality Control at the factory or PDI at the delivery center).1) I arrive to drop off my Model X and I am provided with a dirty, not charged model 3 loaner vehicle. Disappointing, but whatever - Tesla claims that they wipe high touch surfaces during Covid so I gave them the benefit of the doubt. However, I work in the medical field I had to get the car cleaned immediately.2) After three weeks of minimal updates I finally get my vehicle back. It came off the truck with paint imperfections, so Tesla had CarStar re-paint it locally. Unfortunately, because they chose this partner the paint quality is similar to how you would paint a Taxi. There are numerous issues here (including the overspray around the door handle). Keep in mind this is literally a brand new car. Just from the paint issue alone, this is an unbelievably disappointing service - but wait, it gets even worse!The body shop damaged the the door panel (inside), they also curbed the front wheel, repainted the door with a visible orange peel, plus it was not blended to the front door. The even broke/replaced a quarter panel glass (and now the gulwing door hits the glass trim), dented the c pillar on one side and there are now 3 dents on the wheel well on the other side. This is even after the car had to go back to the shop to correct overspray issue and some other misc dents they managed to make.Having experience with what I consider standard Automobiles in the past, my assessment of Tesla is that initial quality of paint is subpar - however the paint shop Tesla deems as “Certified” is even worse. At this point the door needs to be properly sanded and polished to get back to an even surface to fix the paint.The service advisor is hoping to send my Model X to a Tesla owned body shop this time to correct the issue. They have offered to send a PDR company out to my house for the dent, and replace the curbed wheel. This is all well and good, but why would they contract with a shop that would make the car worse than before the first time around? Its an egregious waste of their money and my time and is very frustrating to say the least.I picked up my car almost a month after I first dropped it off, having been told that “everything was good and the car is ready”. Unfortunately it was not…After spending 45 minutes going over the outstanding issues, I left frustrated and without much recourse from Tesla. Here are the issues that are still not fixed at this point:1) The Summon feature is inoperative (needs further diagnostic)2) I am being told that the unlatched seat message is a byproduct of a firmware issue. I am out of luck on this, and am being advised to drive with the error message. How is this even a solution?3) The Paint is officially worse than when I dropped it off and now my door hits the newly installed rear glass. Yet another new issue with this car.4) Since the wheel was damaged in their possession, Tesla has offered me a replacement but the lack of care that is shown here blows me away.5) We are waiting on a new door panel (which is of course back ordered 2-weeks)6) We are waiting on Mobile dent repair7) The Driver mirror glass is still loose (repair order claims it was replaced)The silver lining here however is: my seat squeak is gone and the broken trim/carpet items were addressed over the last month. Luckily for me...In conclusion: it is evident that selling cars is more important to Tesla than customer satisfaction. I really hope this was just my experience as it is truly disappointing considering this was a dream car of mine that I have been saving up for!

Recently had my windshield replaced for my Model Y here and the customer service and communication was good but they threw away my toll pass sticker with the rest of my windshield. Not only that but later on in the day I realized my windshield wiper fluid was not being dispensed and upon further inspection I saw that they disconnected the tube that dispenses the fluid from my wipers and fluid was spraying all over on the undercarriage.You’d expect better service and I was just disappointed and surprised with the low quality of work. Great car though.

Great service from the guys in the back Keeney & Jeff, I had an issue but they got it solved. I love the customer service, They need more workers like them they are for the customers best benefit and won’t give you a run around.

They always take care of what I need!

Very busy as it was Saturday. Got all the info and the test drive with a very helpful sales person.

TJ in service is amazing. Really took the time to go through everything with me. Give the man a raise Elon!

Great experience, love the car. Thank you guys!!

Dalton is a great service advisor. Able to get a tire replaced and new windshield in a day as well as a loaner car

I was extremely excited after I test drove the model 3 and placed an order. The sales rep said they had one in stock and I could pick it up on the weekend. It was a few grand cheaper because it was one of their test drive vehicles but they told me it was in pristine condition.My wife and I made the appointment on Saturday and went to pick up our car. When we arrived, we saw the car we picked out and there were multiple things wrong with it. The windshield was cracked, multiple scratches on the car, road rash on the wheel, and even a half dollar sized ding on the side door.We entered the building and waited 15 minutes or so until someone was able to help us. The gentleman said we needed to accept delivery of the vehicle and then we could unlock the car and access the paperwork. I asked him if it was the vehicle I saw earlier and he confirmed. I told him I wanted to look at everything prior to accepting delivery and I may even refuse it. He said it was not possible for him to unlock the car and I would have to accept delivery. After a lengthy discussion, he finally unlocked the car for us to look it over.We found even more issues inside the vehicle. Scratches in the door, the car was not cleaned, and other miscellaneous items. When we returned to discuss our findings, the gentleman who was helping us disappeared. I then had to explain the issues to another salesman. The 2nd salesman was as much help as the first. We then asked to talk to a manager in which the rep said fine, he is not going to tell you anything different.The manager said he was a problem solver and wanted to make this work. After 45 minutes of trying to find a solution I asked for a refund until they fix the issues. He refused to refund me the $100 down payment even though they did not hold up their end of the bargain. Eventually, we walked away and waited for a call. It has been 6 weeks and I still have not received a call.In addition to the issues above, the manager failed to stop the ACH and I was charged an NSF fee because I moved the money back to my savings.I called my credit card and disputed the $100 deposit and will not be buying a Tesla. If this is how they treat me before I own a car, I cant imagine how I would be treated after. Worst customer service I have ever experienced and I lost a lot of respect for Tesla.Try the Mach E, customer service is much better at Ford.

Was ok. Sales guy was great. Bad location for test driving cars. Not as nice as I would have expected from top tier brand.

Experience with communication on car delivery date was terrible. We received a confirmed delivery date which was moved 3 times. One of which we werent told until the day of. The actual vehicle delivery was strange as well. We were told to sit in the car and sign all the paperwork without explanation on what we were signing. We also did not get any kind of walkthrough of the vehicle and features. I get they are going for easy and seamless, but this isnt a toaster. Its a new type of product a lot of consumers have zero experience with. Lack of communication and general rudeness during the calls about the delivery date will definitely lead me to use a different tesla dealer in the future.

❤ Tesla! Buh Bye gas station

We had a great experience at the Tesla Littleton Location..The entire process from purchase on the web to delivery was Stupendous!! Matt was our consultant for delivery and Cory was there ..he initially took us for a test drive at the mall location. The car was ready when are appointment rolled around.. The entire process was easy..We need a wireless charger, ponytail plus?? ( not sure of all the gadgets its my husbands car) and some matts for the car. All in stock and put right in the car..Great Car, Great Company..Recently read an article in Barrons..Its just a matter of time before EVs go mainstream. Id say that 20 years form now, the idea that we were all driving around in massive chunks of steel using 150 -year old technology, belching hydrocarbons, is going to look RIDICULOUS!! Go Elon changing the world for the better!!..lucky us get to drive in such a Sweet ride!! Its Gorgeous..as well!! PS..Thanks to members of the Denver Tesla Club ( The Nowakowskis ..who kindly volunteer their time to help us get to know our new car!! unbelievable that they do this ..Tesla owners are a generous tribe..

One word awesome! Stuart was unbelievably patient and helpful. He answered all of our questions and then some. Process was super easy! Thank you so so much again

When the car runs, its great.But if it needs service-well turns out their mobile service is booked up for the next decade, but they are happy to have me bring it to them for their next opening-in 10 days. Or alternatively I could drive from Denver to Salt Lake and only wait 4 days for a service.Aaaaand now my charger will not work in my loft. They changed the software in December and you need wifi directly to the charging station (which is not possible in underground hi-rise parking structures) that I paid $1500 to buy and install so that I could enjoy what they advertise in their showroom FULLY CHARGED EVERY MORNING. Their response from leasing and sales and service is to be argumentative and circular in blaming various departments (most times never ever returning a call when they said they would or sometimes not at all).My car has sat at their dealership for a month now. The online threads in the user community continue to grow about this matter. None of us knew that they were changing their rules of home charging until we were committed and now Tesla will not respond to any inquiries.

This location has a fantastic team. Every step of the way from order through ownership, they have been great to work with.

Dalton is the best! Hes very patient & cares about my feelings, my time & my car.

This place is absolutely amazing! My first job was in a service center where at the end of each day I used this foamy super toxic chemical from Zep to get out all of the grease and oil that was everywhere. Leaving that job you looked like a war refugee. I loved it! Being a teenager, its awesome to have a job where you have to use your body and work hard - and the cleanup in a car service center was intense. Not so at the Tesla service center! Here, its absolutely pristine - theres no oil on the floor, theres no grease, theres just computers and electrical parts and a productive atmosphere of awesomeness. Also, its so cool to see how unrefined the Tesla experience is - they just laminate print outs from a computer and tape them to the wall with whatever they have available - it looks like a refugee camp from the future. I love that they dont have like signage and a management structure that leers over the employees, its so startup!

Customer service was excellent, our Tesla advisor Felipe Bravo was great. It was our first Tesla purchase, he helped us from the beginning to the end. He answered our million questions very knowledgeable.

Great experience buying my first Tesla. I had an appointment at 2:00 and living 6 hours away in Durango I left very early due to lack of sleep and got there at 9:30. Seeing they didnt open until 10 I didnt expect to be helped until then but was helped right away. My car was still in Cherry Creek and they were about to get it. Understandable as I was there 4.5 hours early lol Needless to say I was in my Tesla by noon and was very impressed with the service received!!

I purchased a new Model 3 Performance in June, and words can’t describe how much I love my car. The pickup experience was a little awkward, and a bit rushed, but I was on my way with my new car in about 15 minutes, after paperwork and a mini tutorial.I will say, if you are taking delivery of a new Tesla, stand back and look at all your trim to see it is even, and the gaps in the doors, trunk, etc.I did have to go back and have service fix a piece of crooked trim and one of my doors was a little misaligned and closing a bit weird. But that’s another story-service was awesome!!! I had an appointment but had to reschedule for a later date because there wasn’t a loaner car available, so I went in last week to have the service completed. There wasn’t actually a loaner available this time either, but my service advisor pulled some strings and went above and beyond to get me into a loaner Model S. My service was complete in about 2 days, and they texted me updates the whole time. Picking her up was super easy, as everything is touchless right now. The trim is perfect, and Princess Luna is a DREAM!!! Thanks guys!!I do hope you guys get a bigger location before the Cybertruck😳This place needs to be double the size for as busy as it is!

Got my Model 3 the last day of the 3rd quarter. Was insanely busy. They delivered over 300 cars that day. Although the process took 3 hours, all the people involved were calm and generally happy. Im glad Im a fanboy of everything Tesla, I was able to skip orientation and head back to The Springs by 9:30. After a few weeks with the car I can honestly say its the absolute finest car ever produced, and Im ecstatic to have the privilege to be able to own the safest, cleanest, and one of the fastest cars ever conceived by humans. A funny story my wife heard on Facebook was an employee at the Jaguar dealer nextdoor upon seeing the unending stream of trucks delivering all the model 3s asked a Tesla employee where ya gonna store all these cars and the Tesla employee stating were not, there all sold says it all.

Fast service! Super helpful!

Took the car for a nagging steering noise, 4th time now. Brought the car home and after driving it for a couple of days the noise is back.. it is getting quite frustrating to say the least..

By far the least pressure in car sales. After buying multiple personal and business cars this was the easiest and best place to visit.Cameron was a pleasure to work with and answered all of our questions. He was upfront about options available and pricing.Zero pressure to buy and super friendly, they know how good their cars are and let the products speak for themselves.

This isnt your average review. I followed the development of the Chevy Volt, and I even asked my local dealer to test drive one - a number of years ago. I simply called and scheduled a test drive. I was greeted by Terrell, he gathered my info - told me I could go where I wanted, just dont damage the vehicle. He allowed me an hour long test drive. I only took 20-25 minutes, but the professionalism I was extended was absolutely the best! When I get my finances together, I will be back to purchase a car!

We had a great experience! Car was ready early the day of delivery. Our MY was absolutely perfect.

Young effecient environment. Its the largest service center in Colorado and one of a few places where the online sales do delivery. Very busy on weekends!

I will say after Purchasing the most expensive vehicle in my life that this was the absolute worst experience so far. I do love the the tesla vehicle but the staff I dealt with to purchase it didnt have a clue and continued to lie straight to my face about the purchase. Felipe lied to me on two different occasions and when I talked to the manager Eric he didnt have anything to say except I apologize. There is no customer service or anyone you can talk to above them. I tried and no one will get back to you. Your not a customer your just a number. When I went to pick up my vehicle at 4pm like what was scheduled it was not there and still in Colorado Springs. I was told by Ashley that if anything changed with the delivery that she would let me know....that was a lie. Then I finally went at 7 to pick up the car. It was then that I found out the car had a cracked windshield and needed a wheel replaced. So instead of looking at the car in daylight, I saw it in a dark corner of the dealership. The car had major paint defects and scratches on it everywhere. I asked to see the car In the shop where they had it and was told I could not see it in the shop. So I was asked to sign paperwork and handed a folder and a pen. No one explained the documents to me was just told to sign. After that I was handed two card keys and told to have a nice day. No one went over the vehicle with me or told me how to even unplug the car from the supercharger. Thank god for youtube. So i drove the car for a couple of weeks and was planning on trading it in because it left a bad taste in my mouth. So I was called last night at 7:08 pm and was told they didn’t know if I could trade in the car due to the title being sent out. So I have an appointment to take delivery of a new Model Y at 10am and was called at 9:41 am and told that I would have to register this car before I could buy the new one. they had a week and a half to figure this out but not till this morning when Im supposed to pick up the car. So all in all if you plan on buy a car I wouldnt buy it from this place. My next complaint will be to the dealer board. and I will be calling them at the conclusion of this review.

Tesla is the best car manufacturer! Great customer service and helpful staff. Love, love my car!

I bought a car here but Im disappointed with the whole car buying experience. I didnt get to spend 3 hours haggling over the upholstery protective coating. I didnt get to wait in the waiting room and sip on stale coffee. When all was said and done, my car only makes spaceship and fart noises. Other than that, its completely silent.

My little cousin (pictured) is obsessed auth Tesla- so we stopped by to let him see them up close, with no intentions of buying. The employees were super nice and allowed us to check out the vehicles and take pics.

I’ve had the best experience here. Torey went above and beyond to help me. I was recently in a car accident resulting in my Model 3 being totaled and Torey went above and beyond in helping me purchase a Model S that fits my needs. He sold me my Model 3 and he was my first choice to help me purchase this vehicle. His service is unmatched and I’ve enjoyed Tesla more than any other brand I’ve driven.

Worst service of any car company I have ever dealt with. Employees ignore you. Almost go out of their way to avoid you. Completely inflexible and unwilling to accommodate you at all. Makes it not worth buying the car. This was my experience both picking my car up. And then trying to get a flat tire repaired.

Tesla ruined Christmas for our family. This was Reservation # 114318690. I ordered a brand new Model X Performance. Ordering process was simple and credit application was easy. I had an appointment confirmation from James Kutz at this location for 10:00 Christmas Eve. This was going to be our first Tesla and we had a road trip already to celebrate with the family. I literally sold our family car the previous day and had a friend bring us to pick up our new car. I had a tight timeline in place but was reassured by every employee I worked with that they could meet the deadlines and get us what we needed. I have always been told that Tesla is a great company - several of my friends have had positive experiences so I figured ‘what could go wrong…’. Well after checking in at 9:55am and being welcomed to the Tesla family, my family was told to wait in the designated seating area as our car was getting prepped for delivery. At 10:18 a representative came out and let me know that my car is not available and is still in Arizona. He was very apologetic saying that employees were told to call me and let me know about the situation the previous day - yet they failed to do so. I asked for a loaner vehicle in the meantime since I am left without a car while I am waiting for this new vehicle. (Mind you I have taken out a loan for and purchased insurance at this point as I was prompted to do on the Tesla app). I was told the best Tesla could offer is an Uber credit to get my family of 3 home. Very disappointed and no resolution to the issues(s) at hand. I have to say: I have purchased many vehicles in my life at this point - all in various price points. I have worked with dealerships across the country and have never had this terrible of an experience. Tesla really did ruin Christmas for us and as I write this I am on my fourth call to different rental agencies trying to secure a rental for our planned trip. Considering that this is such a large purchase (and all of the online steps Tesla requires) to complete all of the documents on my end I cannot be more disappointed and displeased with the customer service and support from this company. Not happy and still no resolution from the company at this point.

Service was extremely overwhelmed and unprepared. It got better as thing settled down. Car first came out super dirty. The delivery manager was fantastic and helped turn our experience around. Car is fantastic.

Easy to schedule appt. The sales manager was very friendly. Also kid friendly, got to strap my kids car seat for test drive. No issues.

Fast service

Great new location for Tesla! More space, better seating for customers, better parking. All good!

I just left this tesla dealership and I have to say is I am disappointed. They called me and told me the tesla I ordered would be ready for me to pick up today. Only to be there waiting for an hour just for them to tell me they DONT HAVE THE CAR. The manager is even worse. She had no sympathy and tried to tell me she called today to tell me the car isn’t there. I don’t have any calls regarding the inventory. I have never experienced worse costumer service in my life. I am overall disappointed in this dealership and I would highly recommend going to the one in Park Meadows Mall instead.

My most recent experience was much better then the previous. From the initial appointment setting to the follow up care I received, my sales rep was attentive, knowledgeable and listened to my concerns and questions regarding my budget, vehicle maintenance, and updates to the software. I am now one step away from being in my dream car and am now certain that it will be one of the best decisions I will make in my life.

I recently took my car in for service, I am happy to say it was awesome!! Jovi was the employee that helped me out with everything and this guy needs a raise! He made the whole process very simple and smooth and kept me updated and made sure I was happy. VERY IMPRESSED!!! Thanks Again!!!

Really great service. Took a lot of time to explain all the different options and their functions, glad this showroom is open still!

Impossible to order parts from. Have been trying to work on a Tesla that was wrecked months ago. Have not been able to speak to anyone in their parts department at all. Have called every day since the car has came in and left repeated messages. Not once have I gotten a call back. Tried a different route and called sales. They picked up on the first ring. Clearly they are all about selling rather than fixing. The gentleman I spoke to told me that parts DOES NOT HAVE A PHONE. What company can function without a phone? Then the gentleman proceeded to send me to the parts voicemail again, rather than grabbing someone from the parts department to talk to me. STILL HAVE NOT BEEN ABLE TO ORDER PARTS.Moral of the story is if you own a Tesla, you better not crash it because it will be faster to buy a brand new car than to fix it.

I arrived at 10am and there was only a salesman on hand. I waited patiently for the mexican salesman to be finished. When he was finished the salesman skipped me and attended the third person in line instead of me. Also, you cant test drive any cars and they didnt have any stock on cars except for the model Y. Im going to another dealership to buy my Tesla.

If you look at my profile, youll see that I very rarely rate anyone less than four stars. This is because I generally do not write reviews on businesses that I dont love. Nevertheless, I am compelled to share this experience because I dont want others to undergo what I had to.This was certainly my worst car buying experience ever. There are too many issues rant about, but Ill mention a couple.Even after applying to purchase the vehicle a few days before, and then driving an hour and make my scheduled appointment on time, they were not ready for me. I was told to waitI an unknown period of time for credit approval, and also to get VIN-specific proof of insurance before they would sell me the car. What?!?Anyway, to avoid sitting around way beyond my appointment (Why do we have appointments if they do not keep them?) and possibly getting nothing done, I decided to pay cash. Even then, it took them another 30 minutes just to be ready to accept the money.Although everyone seemed to be very agreeable, I am glad to be out of there. I do wish that I didnt have to go through that kind of buying experience to get such a nice car.In the end, I think the root problem is that I expected a seamless buying experience from Tesla, and my expectations were not met.I do love Teslas, but I do regret that I went in expecting to enjoy getting a new car, but just ended up frustrated.(Oh, and to top it all off, a few days later they ended up denying me financing. What, the what?!? With an 820 credit score and paying cash for the car, they still screwed it up. Im glad I didnt try to wait around.)

Amazing car, customer service horrendousI picked up my new to me Tesla S today. The car is a 10 but the service was a Zero. I had an appointment to pick up my car, confirmed by multiple texts from Tesla. When I arraived I had to seek out a sales associate (hmm kid). He had my name on a list said he would run in and activate the delivery. After 15 minutes he did not return so I went inside and he was sitting at a desk helping somebody else. When I asked him if I was ready to go he asked if I signed my paperwork I asked what paperwork? He never provided or mentioned before leaving me to go help others. He said I should go to my car and find the paperwork and sign it. I found a packet in the car brought back inside and asked him to review the papers, he responded he was to busy and I could figure it out. I then asked another sales kid who grudgingly took a moment to review the paperwork. He then activated my car. I asked if I could get a quick rundown on the car, especially since supposedly I had a 30 minute buying appointment, and was again told they were to busy and I should just go home and watch some youtube videos if I want to learn how to operate my flagship Tesla. Are you kidding me!I love my car but I got better customer service at Taco Bell then I did picking up my Tesla. Maybe if Tesla actually took time to train their kids (again I say kids, but doubt anybody working here is much over 21 and could no way afford a Tesla, huh???) the experience at their dealership would be something more the suck.Nice, I mean great car, customer service Tesla never heard of it!

Wouldve been a 5 if my car was ready at my appointment time. The staff was outstanding, great service and no issues.

Really not fair how they treat customers. Customers are excited about their new car purchase. They are indignant and could not care less about wasting your time. My appointment was at 2:00. It’s 2:45 and I have not been helped. What is the reason for making an appointment? They have all the documents uploaded, mileage confirmed yesterday.This review is in the hopes of providing future customers a realistic expectation of how long it should take. Unfortunate. I’m still excited about the car though.

I have had nothing but trouble with Tesla service. I rarely can get hold of someone When I can they have told me on at least 5 occasions they will overnight the plug for my 220 outlet. Every day it does not come. I call repeatedly without a call back. The incompetence is shocking and spectacular. I love my Tesla but I have become frustrated and disappointed in the lack of response from Tesla. I miss being able to plug my car in. HELP!!!!

Bought A Tesla. The staff was friendly and supportive.

If youre buying a Tesla you are probably expecting somewhat of a upscale purchasing experience. I didnt have crazy expectations but I expected far more than I got. I showed up at noon along with probably three or four other couples for my scheduled pickup. Waited 15 minutes to be helped which is fine, signed some papers, then the circus began. you will not be going to pick up your car in a garage or showroom like many videos online. They will try to find your car and then just pull around front while you wait. Once that happened the Tesla agent told me to pull out my phone which I did and we synced it up. I literally turned around and he was gone. That was it. The experience was over. No hands on orientation. no opportunity to answer questions. It was honestly very disappointing. keep your expectations low and you will be fine because the product is awesome but wow this was such an underwhelming experience.

We had a great experience picking up our model 3. It was ready waiting for us on the red carpet. Staff was very knowledgeable and friendly. They went over the car with us to make sure we knew how it worked.I do have some trouble contacting them via phone when I ordered my snow tires.

They fix cars good.

No help at all . Tesla’s are awesome, however this place and their sales manager Frank are less than helpful. Stay away from this location and buy someone else and don’t even try getting service.

I was delivering a model 3 from Utah. It is impossible to connect with a live person on the phone.

You cannot get hold of any department, they have all these options but when you need assistance there is nobody to help you even if you want to give them your business. It goes to the voicemail and even if you leave your info - nobody ever calls you back. I am waiting for the 3rd day after 3 messages left. So good luck after making a vehicle purchase. Just this will repel me from owning Tesla even if I find them appealing.

The employees are the best Ive ever dealt with at a dealership. Theres a sense that everything is new and the shine hasnt worn off yet... Including the employees. I hope they can keep up the good work because it is and experience unlike any other. You dont leave Tesla feeling like you need a shower.The cars speak for themselves. I bought a model x performance and there is nothing else like it on the planet. The performance speaks for itself, but the real attention grabber... The thing that captivates anyone, young or old, when they see it, is of course the falcon wing doors. I dont care who it is, when the kids open those doors to get out wherever were at, someone always stops and stares. I love Tesla and wish them the best in the face of constant adversity!

The manager, Frank made an offer of $9600 on my car to trade in on a new Tesla. I agreed to the deal and put $100 down. They told me to finish the paperwork online at home. That evening I signed on only to find they had reduced the trade in allowance to $5000. I called and was told the $5000 was the amount they could give. Period. I told them that the deal was off and I wanted my &100 back. THEY REFUSED to give me back my $100 after THEY changed their offer.They are not reputable, they go back on their word, and I WOULD NEVER do business with them. They are not trustworthy.Paul Dodge

They were completely unhelpful regarding the explanation of the car registration process. Unlike a normal car dealership, title completion is not handled by Tesla so you cant register the vehicle online. You must go to the DMV in person after making an appointment for Title Transfer. Tesla should have explained this more clearly in their letter, which just tells you to go to the DMV. You cant just go to the DMV. You must make a very specific appointment, which doesnt really fit the situation. If you select any other option, they will tell you to leave. Tesla should have known this.They could have saved me a lot of time. Thats what customer service is all about.

Tesla is the absolute best! The guys that work in the show room were awesome with us during our one hour test drive in the new Model X. They were great at showcasing all of the features of the new model X and all of its features! I was very impressed and cannot wait to put my down payment in asap!

Very cool.

I love my Model 3 and look forward tobgetting a Model Y in the near future. Service is GREAT too!

I’ve bought brand new cars from MB, VW, Subaru, and Toyota and now Tesla. This was easily the best and easiest experience. Most of the ordering experience happened online. When I got to the dealer it was 5 mins of paperwork and a very detailed explanation of the car. Met the guys in parts too and they were very nice and said “welcome to the family”.Questions were always answered quickly, great help from Ashli, Cameron and Sam!!Thanks guys.

I really like these cars. Its a small showroom but there are plenty of cars to test drive. The guy I was talking to was friendly and showed me a couple things I hadnt known about. Add soon add I can come up with a few more thousand dollars Ill be getting once of these.

I have been trying to reach someone for months. They do not answer the phone, return calls or reply to emails. Tried to chat with someone, but they said that I have to talk directly to the service team. I know I can schedule an appt on the app, but what if I just have a quick question? It shouldnt be this difficult. Thankfully its not urgent, but for a luxury car, the service side is extremely poor. Thinking the Porsche Taycan might have to be my next car.

Good experience and staff.

Love the car, hate the fact that you have to call over and over and over to get any kind of help. I can’t stand the fact that one has called me and it has been over 4 weeks. Takes away the great experience of owning a Tesla. The manager with the last name of van loan if that’s how you spell it has the worse response time, he has yet to call us about our issues. I know I’m one of the many who have probably gone through this issue so I’m pretty sure they are great at not caring about ones issues. I will continue to call and see if there is anyone there who actually cares about customer service.

Perfect example of great customer service!!!!!!

Cameron is a terrific guy. He was extremely nice over the phone and in person. Best delivery experience ever. I LOVE the car!

Got to test drive model 3. Good staff walked.me.through over everything. Will definitely recommend

So far so good. Tesla is an awesome company. The cars even more. Service is getting much better.Update changed to one*, service is horrendous.

Worse experience ever for picking up a brand new vehicle. Came in a little bit early and signed all the documents. However, I could not take the delivery because they said some minor error to the car. Never told me what. Later on, found out that there was a minor crash on the low front bumper. They did some touch up but it was terrible. When brought the vehicle to the dealer, they said time was up. They did not do anything.So, be careful when you pick up the vehicle. Need to go around and check for the minor damage. They never tell you unless you find out by yourself.

Love the car, but good God once you take possession of it, trying to get any responses on the phone or via email are harder than squeezing water from a rock.

Had to wait a ridiculous amount of time because they could not verify email and might not be able to take delivery all because of a type error I guess there is no one smart enough to change or correct here

This is more a rant about the company itself as I received a model 3 in March that appeared to have several quality defects, most notably the misalignment of the doors to the body of the car. The service center employees are helpful, but very overworked. They honestly deserve to work for a company that treats them better.If you cannot deliver a quality car, dont bother delivering it at all. Im somewhat concerned I wont be able to get service in the future given the state of the company as well.

Shout out to the crew in Littleton. Gerrit for being awesome and Stewart for letting me test the Model 3 Performance while my my snow tires were being mounted. Always a good time over there.

Worst customer service I had ever dealt with. If you are white you get the best service but other than that they just out you aside.

I purchased a car online and was driving down to pick it up at the time they had told me to be there. When I was almost already there they called and said my car had not arrived and offered me another vehicle. All was well until a week after I got the car and warning signs started flashing and there were no breaks or power steering. The car had to be towed to Tesla in Littleton. Initially, they said they could not find anything wrong with the car. After further review they were able to replicate the issue. I was told they found the issue and had ordered a part and needed to wait a week for it. Once the part arrived they realized it was the wrong one. The part they think they need is not available and I was told there is one one of the parts available worldwide. They are unable to give an estimate on when I will get my car back. I asked if there was anything they could do for me, like allowing me to return the car or giving me another one. Their response was they they legally dont have to do anything. I am now paying insurance, a car payment and have to register a carb dont even have.I am an EV advocate but now regret my decision to go with Tesla over other brands. Before you buy strongly consider the reliably and Teslas ability to correct problems.

I wish the delivery team had some sort of training on customer relationship handling. There is no value to customers who pay the money to buy your product, especially they come pick up the product looking at you in person.Team at Littleton should understand that people just don’t buy the product for the money, they also expect respect and some good customer experience.

Love my car, but have been waiting 8 weeks now for a windshield replacement. I never get an update from them, every time I call no one knows what is going on, and the only answer I ever get is its back ordered. We dont know when it will come in.

Very easy car delivery.

Never received a copy of my lease documents. Was told they would be mailed. Pushed out the door during the purchase process because they were busy. Great car but terrible customer experience.

We owned a model s, and have had nothing but awesome service. Wife decided to trade the S for a used X. Originally tried to sell Model s on carguru but had horrible experience, so she traded in. Trade-in value was KBB value, so can not complain.I will say the people we dealt with were awesome. Saber handled the original trade and was wonderful to deal with. Straight shooter. Then on day of trade, it was simple and easy. We talked to several ppl on that day and overall, like always, they made it easy.

An experience full of misleading information and direction.This purchase experience that I’ve had shows the true immaturity of Tesla as an automaker and as a brand in it entirely.I place my original order online working with a Gal named Shannon. This was at the end of July, I left my deposit and was given a 2 week estimated timeline.Four weeks passed by and I still didn’t have a vin, I was told that Tesla was focusing on European deliveries and they don’t have an accurate estimate on when the vehicle would be ready for delivery.During this time I was working with Shannon on settling financing details to ensure a smooth delivery process.I lined up financing terms, and was told that I could take advantage of the Colorado EV credit on my lease as a cap reduction. I had the amount that I was expecting to pay at delivery and was ready for delivery.7 weeks after my initial order, the car came in which lead to an entirely different experience.My recommendation is if you’re going to work with Tesla work with someone at your local store and in person.

USE YOUR APP to Schedule Service Appointments.We recently had to bring our Model 3 into the service department. Scheduling was flawless through the Tesla App. We were sent reminders about our upcoming appointment and on the day of service upon arrival for our appointment they were prepared with the notes of our concern that we entered into the App. Jovi was the the person assigned to us for our service. A diagnostic was needed and a loaner car was arranged. There was a slight hiccup with the loaner car so Jovi arranged a rental car - above and beyond my expectations. During the time that our car was in the service department we were constantly updated on the status of our car via the App including the estimated time the service would be completed and Jovi personally text my husband so we had a point of contact. There are several reviews filled with complaints but if you use your App as instructed it’s a breeze.Lastly, the evening we picked up our car there was a great employee in the showroom area. She answered all of our questions and was pleasant to chat with (I wish I remembered her name as she deserves recognition).

I own a Tesla S and X. Nice cars, but Tesla service absolutely SUCKS. They dont return calls, on hold forever, and theyre clueless about how long something will take. I get calls from their sales dept asking if I want to get the new Tesla.

Within 6 days of driving my new model 3, I was dissatisfied with the mechanical issues (missing bolts, condensation in the rear tail lights, smoke coming from the vents, etc) and requested to return the vehicle. Unfortunately because it was the 8th day from delivery (because of my vehicle missing bolts they repaired it and held it in the shop for 2 days, hence 6 days of driving), they denied my eligibility of returning the vehicle. Tesla has a return policy of 7 days upon delivery, I would have thought the intent of that policy would be 7 days of driving, NOT hold onto my car for 2 days because of mechanical issues, and count that towards the 7 days, complete scam! The customer service department doesnt care about customers, and are only looking to make money. I recommended to Tesla moving forward to hold onto customer cars for 7 days, then return it after mechanical issues that way the customer cant return it without even driving it!

Very informative staff. Answered all my questions and was very helpful.

The absolute worst customer service I have ever had at a dealership! We had to make several trips to the dealer because of their mistake on our paperwork. Then after almost a week we had to call to remind them to send the revised papers, you would think if they wanted our business they wouldn’t drop the ball.They claimed to be too busy to charge our new vehicle, even though we were the only customers in the building. There were other unprofessional issues but too long a story to go into...Would not recommend them!

Just picked up my Model 3 - thanks Elon and Tesla

Great service techs and customer service. New management is also great to work with. Combined with an awesome product, its hard to beat!

Worst delivery experience ever. The woman who was handling our delivery got really peeved that wed want to inspect the $50k car we were having delivered. Scratched and misaligned charging port cover, major paint scratch above the B-pillar. We refused delivery and she wouldnt even help put the plates back on the car. Then she goes in and acts real nice to this old white couple (were an interracial couple). Very odd. Im absolutely disgusted and disappointed with how we were treated.