Ive been going here for my state inspections the last few years. They recently inspected my economy car that has never had a check engine light. A few days later I get a check engine light and have the codes read at AutoZone for free. I had a gross evaporative system leak. I replaced the gas cap then reset the codes but it came back. I then replaced the charcoal canister myself for $580.00. The codes came back again. Today I closely inspected the system and found 2 cuts in my fuel tanks vapor recirculating tube. The breaks could have possibly split over time but they appear to be fresh, with punctures, as if someone used electrical side cutters to cut the line partially. The section of plastic line was well supported and was not rubbing on anything. For a shady shop this type of sabotage would be an easy way to drum up some business, after all the code does not trigger immediately and someone would be very likely to return to the last guy that worked on his vehicle for the repair. I repair my own vehicles but had to bring it to someone for this mandatory inspection. It looks like the repair will cost me a new gas tank. Im currently reaching out to the better business bureau and my lawyer.

Brought my father in laws car in. They said a back light was on and this is what drained the battery. I wondered if it was more of an electrical issue since this is the second time in a month. He recommended if it happens again, he has someone else to recommend as they would be more suited and cheaper since they would take less time to identify. I appreciated this honesty and transparency!

Just moved to the area and had this place recommended by a friend for an oil change/general auto care. Appointments are very easy to make online, employees are friendly helpful during appointment. Will definitely be returning for my car’s needs in the future.

I brought my car here after I was recommended by a friend. They were professional and efficient, and they made me feel comfortable throughout the whole process! I will be returning here for future work on my vehicle.

I am dropping my review down to one star because the car that I was sold through NC Complete Auto Care turned out to be a lemon that had a check engine light the entire time I owned it despite multiple attempts to fix it by the team. While I did appreciate that they tried fixing it, it was never fully fixed and always had the check engine light on. I took my car to a verified Honda mechanic. He said that he had never seen the wiring set up of any Honda look the way that it did, that the parts were not genuine Honda parts, and that if I kept driving it, it might explode on me in high temperatures. The transmission kept skipping (likely a cam shaft issue, but my other mechanic was too afraid to mess with that) and endangering me when I drove it. So, there wasnt complete transparency with the car I bought. I traded it in to Carmax and informed them of the problems, meaning that I lost a lot of money on trade-in but I didnt want to endanger anyone else who wouldve bought the car, and got another car from a verified dealer. It makes me incredibly sad to update this review, but that car almost killed me multiple times and cut off in the middle of an intersection because of an air leak/vacuum issue impacting the engine.

Bill was working the front desk when I came in for my alignment. Right off the bat he was friendly and professional and genuinely kind. We chatted about me being from Alaska and how he wanted to see it someday. Matt (I think that was the mechanics name) was fast and thorough and made sure my car was perfect, they never tried to upsell me or tell me my car needed something it didn’t (looking at you, jiffy lube). They were both just awesome and my family and I will tell everyone who to go see for maintenance work from now on. I’m glad I found somewhere trustworthy, professional, and efficient so quickly after arriving in North Carolina!

Great professionals! Outstanding experience! NC Complete Auto Care team took great care of addressing my concerns from the time I chose to book my appointment. They are an awesome staff with a wonderful management team! I will be recommending NC Complete Auto Care to others for help resolving their car care needs.

Great place and they were very quick with servicing

The owner very helpful and friendly.

My car had problems on the way to work one morning, I called NC Complete Auto Care and spoke with Bill. A few hours later my car was diagnosed and repaired. They were direct and provided excellent customer service and I will be taking future repairs here. Cant recommend more.

Me and my wife bought a car from here over 2 days, our sales rep was Oxendine and he awesome, treated us like he knew us forever and was with us every step of the way. As awesome as he was the entire team made our car buying experience as easy as possible. I have a lot of credit issues and they took a lot of time steering us in the right direction to make sure we left with the car we wanted with a payment we were comfy with as well. Dont let credit issues scare you from getting a car, this team is here to help!

Love this place, friendly, honest and tell you the way it is . The two gentlemen that are always there are awesome .

The team at NC Complete Auto Care is FANTASTIC!! Theyre always ready to listen, and take my concerns seriously, while offering solutions at reasonable prices. We recently got a new clutch, and they completed the work in record time - and under budget, too! They also took the time to address a minor concern on my second car while they were at it. Theyve always done right by us, and have earned our service for as long as we live in this area. Its hard to find a good mechanic you can trust, and I trust these guys completely. Thanks for offering the kind of service and customer care that is rare these days, its good to see!

Amazing work, very timely and great staff.

Great and honest hardworking shop! Ive had trouble finding a good shop in the area until I found these guys.

Matt was the one that greeted me. Very friendly and speedy service.

Great prices, honesty staff. Love it

I have had the best experiences with their service and the team. They are so fair, reasonably priced, extremely professional, and consistently ensure that I thoroughly understand my options and what repairs were made. I have been there for service multiple times and most recently, they charged me $50 for a repair that a local dealership quoted as $550. Before they did any work, they showed me the problem and it was clear that the dealership had been wrong in their assessment but were planning to grossly over charge me anyway. The team at NC Complete saved me more than $500 overall - on just that visit - and prevented unnecessary repairs. Additionally, when it was time for a new car, they did not encourage me to continue sinking money into repairs, they just told me the truth. I totally trust their work and would recommend that anyone go there.

I just had the most Awesome auto service experience,In my 70+ years of driving!!! Their professionalism, honesty and customer satisfaction, guarantees my return for future service needs!A Big “Thank you” to Bill and everyone at NCCompleteAuto Service,You are the Best!Bob Stafford

Great service... There ability to diagnose and resolve issue in short order was outstanding! They explained to my wife and I the issue and resolution. Went into great detail to explain importance of what needed to be worked on and how long it would take to complete the repairs! We have taken other vehicles in to them since then and recommend friends too!

Excellent customer service. Great experience. Great value. If you need a car repair shop, this is your place. My experience was great, and I will return for all my PMs.Thanks guys.

Fast and friendly service! I highly recommend this location!

Efficient and prompt.

Efficiency. Called, set up appointment and work was done. Truly excellent service in a very timely manner! Excellent mechanics who actually dont try to rip you off, but actually do great jobs each and every time I have taken my car in for any kind of servicing! Their waiting room is so nice and pleasant to wait in, because they even offer you free crackers and coffee while you are waiting!

The customer service was excellent! People here always ensure that my car is evaluated in a timely manner. After the evaluation I was contacted to discuss the brake work and the estimate. The mechanic that worked on my car was excellent and explains what needs to be done. I never feel pressured and always am advised of my options!

Staff is very understanding and gives you their attention. There is never any pressure to get additional work done. We have been coming here for 4+ years. They have always been the most comprehensive, detailed automotive service in town --- and beyond!

I’ve been bringing my cars here for a while now and they do an excellent job each time..from inspections, to brake services to oil changes etc..They are very knowledgeable, offer quality service at fair prices, great customer service and the work is done quick! Matt went above and beyond to explain everything to me and what needed to be done. Highly recommended!

Excellent service. I had an oil change done. They checked other fluid levels and also my tires. Had it back to me very quickly. I would recommend them for all your maintenance and repairs. Best prices in RTP.

Staff had my records up, by the time my appointment came my car was in the garage. Though they were busy, I was done and on my way in a half hour. Im very happy. I was expecting to pay over the top for my service but was surprised that it was comparable to other companies. highly recommended this business for your car needs.

Customer service was really good and the staff was nice. All around great service.The repairs were done like we had discussed. I have no complaints. They did a good job and the customer service was great. I will definitely be back for more service

They always greet you in a pleasant manner. They explain their plan of taking care of your vehicle. Upon completion of the work they give to good and bad of whats going on. Most of all, THEY ARE HONEST!!!!!!!

Moved in from out of state and my car broke down before I had the change to find a mechanic. I stumbled upon them as they were the closest show. They were amazing and took care of my car without taking advantage of my dire situation. Have had wonderful experiences here. Great price, very knowledgeable, and they really take care of their customers like family. I highly recommend people to come here.

I have all my car work done here, including oil changes. They are honest, helpful and competitively priced.

NC Complete Auto Care repaired my brakes and rotors. They were nice and helpful, providing various explanations. However, the repair (1) created some humming noises, (2) the car became less responsive. I brought them the car back, and they claimed that it was the transmission. No suggested transmission repairs were suggested; it was along the lines of thats how it is. I went to a dealership, showed me that the brake job had caused both problems, and quickly brought the car to perfect mechanical condition. No transmission problem, no nothing.Although they were nice and friendly, I cannot trust NC Complete Auto Cares work.After seeing the owners comments, I want to add that their 2 year 24k mile warranty is void after other work has been performed on the vehicle. Recall that the owners staff claimed that the car was great; NC Complete Auto Care could not even diagnose the problem that they created, why would I let them repair something they cant even diagnose? I had their mess repaired by professionals. In summary, look at my earlier review: the owner is very nice and makes helpful comments, but at the end of the day his firms work cannot be trusted.

Over the course of seven years and three vehicles Ive used NC Complete Auto Care for a wide range of repair issues. In ALL cases, NC Complete Auto Care mechanics has offered exceptional services that include, among other things, very fast and comprehensive evaluation of vehicle problems, accurate estimates of the total cost of problem resolution, courteous and personal attention to questions and special requests, use of excellent technology in service needs required by many vehicles today and, among their most significant pluses, a willingness to go the extra mile to insure customer satisfaction. You appreciate the team attitude that all of NC Complete Auto Care technicians share and feel greater confidence in EVER job they tackle for you. This is a special business that drivers in research triangle ara need to celebrate and support!

Friendly, accommodating, and observing. Point out things that I hadnt noticed that could have caused an accident. Great employees very trustworthy

I don’t write a lot of reviews unless I’m Very happy with the service! My husband took my CHR2018 to this auto shop for annual inspection after the other place that we called in, the waiting time was TWO HOURS!! So he decided to find another auto shop. I’m always skeptical about new places so I checked the reviews and I was really happy to see the good reviews. My husband was impressed about how quick and great service this place have. I will come back for my more repairS if My car ever needed one coz I know I’m leaving it with safe hands :)

The service was great - routine maintenace and had no issues, price was right. Everyone at this place is always extremely helpful and friendly. They go above and beyond to ensure that your experience is a pleasant one

Excellent service, great prices, spacious waiting area with free coffee/drinks/snacks and clean bathrooms. I first came in for an oil change but have been coming back ever since. They are really professional and provide quick service. They go above and beyond to let you know any car problems you have and only perform the services you need/ask for.

NC Complete Auto Care is a very nice place to take your car. Ive been here twice and the staff has been very helpful. They finished the work the same day and the prices seem competitive. Nice clean waiting area.

So far this is the best auto repair shop I have been to in NC. They did an awesome job changing my car oil and are very honest. Fair prices and excellent service. Staff are so friendly and professional. I would definitely recommend this place to all!

Great friendly service! Definitely recommend!

Knowledgeable and friendly. Ive had two vehicles in for alignment. They got me in quickly and were able to show the corrections that were made. Liked them so much, I bought the 3 year alignment special.

I have used this business before and I have a relationship with them. They take care of me and I appreciates it. Fair pricing

Id rather drive an hour to come here than go anywhere else. The staff is always friendly, and honest about what needs to be done. I always walk out feeling like i got a good price and feel confident about the work done.

We take all of our vehicles to NC Complete Auto Care. We trust the mechanics and business implicitly and have never been disappointed! They are honest, fair, and all of the work weve ever had done on our vehicles, from oil changes to more serious repairs, has been exceptional. We never go anywhere else!Highly Highly Recommending this place for your vehicle service

They made a complementary adjustment my 2 month old front alignment even though I was slightly beyond their mileage warranty coverage, ....My Truck drives straight, Im pleased with the work and how they decided to handle my situation so close the warranty period. I have peace knowing my new tires will wear evenly. I will return for more work on my vehicles

After my cars serpentine belt snapped these folks did a great job of explaining the work to me and quickly taking care of the issue within one business day. Great service and price!

I got an appointment. My car was taken in as soon as I got there with the usual friendly greeting. I sat and waited for 15 minutes, then I was on my way. The price was reasonable and service excellent.

They were very fair in their assessment, very courteous. I liked the way they explained things to me and the way they spoke to me. Highly recommended

Excellent care. Personal and professional. Great communication, they followed through on everything they said they would do.

Whenever I go to NC Complete Auto Care to get my car serviced, Im always warmly greeted by staff. They give great customer service. I will always continue to drive 30 minutes out of my way to come here.

Very friendly, knowledgeable staff. They never talk down to me. They always respect my questions and give me clear answers and recommendations.

Staff is friendly, knowledgeable and efficient. Waiting area is very clean and comfortable and offers refreshments during your wait, which is not very long at all. Service is very efficient and thorough and the pricing is the most reasonable in the area. I have taken my personal vehicle here for almost a year, and now my son is driving, and he and I both visited the shop for oil changes, so therefore this is our family go to auto care center.

Absolutely Awesome!!!! Honest,friendly, and reliable. I recommend NC Complete Auto Car to everyone in need of Auto service

7/16/18 timing belt kit replacement was performed. Shortly after the replacement of the timing belt kit my vehicle’s check engine light came on. For my vehicle P0014 indicates that Bank 1 Exhaust Camshaft Position timing was advanced beyond limits for predetermined period of time. 8/6/18 the timing belt’s position was checked. I would have felt more at easy if the timing belt would have been replaced to rule out defects with the belt. All seemed well, 8/25/ 18 check engine light appeared code read P0014. I took the vehicle yesterday as scheduled to have a diagnostic test performed. As I stated the check engine light reappeared Aug 25 and remained on yesterday Aug 29. Shortly after I dropped the vehicle off for the scheduled diagnostic test, I received a call from Mike stating that the diagnostic test could not be performed due to the check engine light not being on when the vehicle was driven into the auto shop. It is frustrating, for I am having problems with the timing belt or something related to the timing belt, yet I took the vehicle to NC Complete Auto Care for what I considered a simply fix for an experienced mechanic. I edited my review to add 9/4/18 the check engine light has reappeared. This has been occuring for over a month, with me being informed by NC Complete Auto Care that there is nothing they can do to identify the issue if the check engine light goes out before the diagnostic test can be performed. What annoys me is the mechanic has not replaced the timing belt to rule it out as the issue. It could have been new, yet damaged. The End Results: The check engine light code P0014 was due to the cam timing being set incorrectly by NC Complete Auto Care’s mechanic. 1/7/2019 we appeared in court regarding the damage to my vehicle. The Judge ruled in my favor. I went to another auto shop and their mechanic did the job correctly. I do not recommend NC Complete Auto Care.

Its always good to feel safe with auto repair and trusting the ones that help

NC Complete Auto Care has honest mechanics. They discovered a really major discrepancy in another mechanic that I was going to in North Raleigh. They fixed my vehicle up, and the brakes were really bad. When I got there they pointed out how bad of a job was done to my car so NC Complete Auto Care mechanic fixed it, and along with that, they fixed my moms vehicle, as well. I trust them with any of my vehicles, and they are doing a great job.

I have been going to the same locally owned auto service business for 20 years, but they have now gotten so big that they lost personal touch with their customers. I really appreciate the customer interaction with NC Complete Auto Care.

They have always taken the time to explain what is wrong and have shown me how exactly they are going to fix it using the car parts they have on display. As a person trying to learn about care, I see this shop as a resource. The prices are very fair for the quality services that they provide.

Extremely fast service. Staff was great. Comfortable, spacious sitting area in office with TV, AC, snacks, drinks, and awesome decor. Overall fantastic experience.

My experience is always the same = excellent NC Complete is my ONLY car repair shop that touches my vehicle.

So far so good at this convenient location. Fast and fair. I got brakes all around and a new rear stabilizer. Renewed my confidence in my low mile 20 year old auto.

Amazing place. Fastest most professional auto repair shop Ive ever used. Fair and honest. Treated me with respect and explained my repairs in detail. Ill definitely be back.

Friendly staff and fast service! Completed work in time estimated and called my cell when car was ready! Can’t beat that

Great customer service. And my car is out of trouble now. They did a great job.

Tires, alignment, oil changes, etc, the guys at NC Auto alway did a great job at a reasonable price.

The staff at NC Complete Auto Care is always really thorough. They are very professional and honest.

Very great experience. Called on day to see if I could get an oil change appointment for the next day. The gentleman told me not to worry about an appointment just come on in. I went the next day expecting to wait forever. When I got there I was greeted and told they would get me in. I sat down with my son had some of their coffee and a snack and before I could get halfway through my coffee, they called my name and said we are done sir. WOW!!!! Professional, trustworthy and responsive. I will be going back for sure. Thank You!!!

Excellent work on short notice.

Mike and the crew are always friendly. Prices are fair, and most importantly they are trustworthy. I have been told work that I thought needed to be fixed was either not necessary, or the problem was caused by a different, less expensive, issue multiple times.

Awesome place!! If youre looking for an honest mechanic who wont take advantage of you, this is the place to go. I went in thinking Id need to replace my breaks. They took me and showed me that my breaks were fine, instead of just charging me 300 bucks to replace perfectly fine breaks. Ill definitely be coming back again!

Awesome and quick service each time Ive been! Will continue to go here for my car maintenance.

I feel a little ripped off. They charged me $20 to change out an easy bulb which I had already paid for.

Quick, honest and efficient

I had several different problem with a used car that I just bought. My fault I should have bought a newer car. They were very willing to take the time to figure out what all the issues were and make sure that the job was done correctly without costing an arm and a leg. I would recommend this shop.

I brought my car here to have my suspension repaired. They quickly diagnosed the problem and even showed me the broken part and explained how it should be working. They were honest with me and did not attempt to oversell me. They gave me a great deal on tires too. Waiting room was comfortable and has refreshments and a computer to use.

You Guys might remember me when I say left signal light problem u guys change the light while I came there to do my inspection.. you guys told me it was in accident, so some of the wire and parts are missing and another reason you guys told me was short circuit. But you know what I bought left signal bulb I put it my self it work perfect...one more thing The bulb u guys put in my car I pulled it out and take that to the bulb place where I bought new bulb those people laugh at you guys for doing this mistake.. plz don’t do this to other people. Thanksxxxxx

This place has been so great to me over the years. They never try to up sell and are fair priced and are always quick to help. I came in thinking I needed a new tire because I had a leak and they instead plugged the leak and didn’t charge me. They are always quick to do an oil change.

They did a great job helping with fixing and paying on my car help me understand what the part does to . Thanks

This business got my vehicle back to me very quickly. They drove me to and from my apartment while my vehicle was being serviced

This is the best auto repair shop that I have experienced so far. The team care about you, your car and your budget. Very honest and professional. Totally recommend it.

They squeezed me in on a Saturday morning to take a quick look and fortunately didnt give me any bad news.. Matt, the mechanic allowed me to come take a look at what was going on and thoroughly explained what I was hearing.. Great experience and happy customer!

It is a rip off company. I needed a condenser, they replaced it for $800 and within a weekit had to be replaced. Two years later I needed a new one for $800 again. Apparently there is a lifetime warranty on it but was never told to me.Donot go there for any serious problems with your car.

Great staff, never had to wait long for service.

My daughter needed 4 lug nut bolts replaced, professionally, wonderful work, very affordable. Pleasant staff, would recommend 100%!! Had job done very quickly!

Got an alignment, awesome service, quick, professional, and at a reasonable price.

Matthew was very helpful today determing what was wrong with my car. Good customer service and I will definitely use this location in the future.

They did a few jobs for me did good except what I had the ask the tech to check my battery told me was a sealed battery couple days later I know for a fact it wasnt but it was raining for the air my tires didnt inspection and I left and then my battery died so I had to go to a Riley but Ill use them again if I have to not the best experience

I was a walk-in for a 4 wheel alignment. Polite service. In and out in around an hour.

Knowledgeable staff and they thought they could not get us the best price on times and sent us away. We checked and they did have the best price and were treated very well.

Outstanding service, affordable rates, friendly staff, and short wait times.

Mike is the man to see about anything you want to get done. Makes sure you only take care of what needs to be taken care of. These guys are awesome!

I have two vehicles and whenever I need a service or their opinion, its always allow me to save money than always going to the dealership.

Go here if you want honest, reliable, experienced mechanic to repair your vehicle. This place also offers services that are reasonably priced and you can leave the shop knowing that you have NOT been ripped off

NC Complete is my go-to for reliable and timely service.

Great service that was fast and friendly. My car was immediately taken into the garage and was ready sooner than the time frame that was quoted. The waiting room was clean and there were several options for entertainment (tv, computer, etc.).

Fair prices, quick service.

They changed my flat tire quickly and courteously and only charged me a nominal fee. I like this place. They care about their business.

Not recommended at all. stay away of these guys!! very rude and defensive, they create problem to make money, my car drives worse than before