I was rear-ended in September and couldnt find anyone in the area who could schedule me before mid October. These guys got me in fast, did an EXCELLENT repair job, and were courteous and kind and very communicative. I couldnt ask for more. If I ever, god forbid, get into another accident and need body repair done, I will 100% be coming to Cary Auto Body Specialists again.

This shop was recommended by the auto dealer when we had damage due to running over debris on I 40. The work was high quality and Steve kept us updated every step of the way. He worked well with our insurance company and we could not be happier with the results!

Awsome place Steven was very professional and friendly. Drove me back to my home when I dropped my truck off and came back to pick me up when my truck was finished. Would highly recommend this shop to all my friends and family. Thank you guys.

My experience with this shop was pretty shaky however I’m grateful for a fixed, running vehicle. I got into a car accident & my airbags had deployed, bumpers & windshield were messed up.I had my car towed from my home to their shop on March 2nd. I provided everything that was needed for my car except for the windshield & if he ever needed any other parts I would order them at the exact moment he would ask. My biggest issue with Mark was the communication. There were multiple times I would call/text just asking for an update (I would call every few weeks) & would get no answer for weeks at a time. I’m convinced he just recognized my number because when I didn’t receive a response I had a friend call from a different phone number & he answered right after not picking up mine & ended up giving her the update. He ended up returning my call that day to let me know my car needed another part (something that he could have let me know weeks ago if he kept up with updates) it just had me wondering if my friend never called him, how long would it have taken him to get back to me and let me know?Once the piece got delivered he told me that my car would be ready the following Tuesday. I stopped by the shop on Tuesday to see for myself & it indeed was NOT ready. I was highly frustrated & discouraged because I’m pregnant & was worried My car would not be ready on time for her arrival despite it being 2 months since my car has been at the shop. My boyfriend had to seriously break it down to him that his way of business was not okay & to give me a guaranteed date for myCar to be ready. He said between Friday & Monday it would be ready & on Tuesday May 4th we finally picked it up.My last issue is ANOTHER employee, not Mark, informed me on the day of pickup that the seatbelts, which locked into place at the time of the accident, weren’t installed because I was missing the pretensioners. This is definitely something that should have been communicated prior to because that is obviously a safety concern & I would have supplied them to be installed since I had already provided the seatbelts itself. I paid over $2000 for this service & Mark neglected to tell me that information.It’s been almost a month & my car is running smoothly & I feel safe enough to have my daughter in the car & that’s more than I can ask for. But please, work on communicating with your customers. They are who keep your business running & you will either lose them in the process or create great relationships & clientele.

Fixed my Mazda for me after it was considered totaled. Drove all the way from Cary, NC to Richmond, VA to tow my car to the shop! That was very helpful considering the amount of stress I was already in after wrecking my poor car. His son even stayed late for me to arrive on the train to pick up my car. Thanks again, I highly recommend this shop for any and all body work!

My father took my truck up here 7 months ago, today I drove by to see if they had done anything to it yet, it just sits there on the curb outside the shop no work done what so ever!! What kind of business are you running that you just keep lying to people, my father has been given the run around by these fools and has been patient with them, finally he told me today he’s gonna get my truck sometime this week and take it somewhere else, I want my damn truck back!

I could not have been more please with the professionalism and the job Mark and his team did on my Hyundai. Took the car to callibur collision and they were trying to say it was considered totaled which would have left me high and dry when I took the car to Mark and his team he assured me they could get the job done and they did. Also you should support a local business over a corporate one they always do a better job! Thanks again Mark!!-Tom

They did a great job on my car

Excellent workmanship and unbeatable price. The paint on my 2018 Pacifica looks seamless. Always grew up hearing You get what you pay for! Well in this case not only do you get an outstanding job and friendly service but an excellent price. Wont ever go anywhere else! Thanks!

Took 2 1/2 weeks to finish work that Mark said would be done in one week. Never got a call communicating that it would take longer. I own an executive car service and lost over $1, 000 in revenue because of the lengthy delays. They said I will be getting my car back today. We shall see. I will never go back. I cannot speak to the quality of work. I will update if and when I get my vehicle.Update: 9/11/20 - After the owner posted today that I run a deadbeat company that doesnt pay its bills. Yes, I did take the car without paying. It cost me over $1,500.00 to repaint the entire car.This is the true story. Note: This happened six years ago, and today, Mark finally replied.If he feels wronged or cheated, hes welcome to call my lawyer and we can settle this matter in court.I normally dont post negative reviews. I feel that I am obligated to do so that none of my local friends make the same mistake I have. I recently purchased a new vehicle to add to my car service. I had a recommendation from an acquaintance to take it to Cary Auto Body Specialists, located 311 on E. Cedar St in Cary. I brought my car in on September 16, 2013. I had a list of services needed to get the car ready for service. Items included painting the entire car, replacing the headliner, and a few other small repairs. The owner, Mark McMains quoted me a price verbally. I had asked for him to send me an estimate with the cost to complete each of my repairs. I had also asked when he felt my car would be finished. He told me that it would be ready the Friday of the 20th. Needless to say the car was not ready by that Friday and I had never received any estimate as I requested. I had called and went by the shop on several occasions to check on the status. Most times Mark was not there and when he was there was always some excuse. The second week went much the same, with empty promised dates of completion and still never a call or email. In fact, Mark had never called me in the 2.5 weeks. I had over $1,000 in lost revenue from the time he said the job would be completed. I cannot fathom how a business can stay in operation with such poor attention to courtesy and communication. I have owned several businesses where service was the centerpiece. I will be taking Mr. McMains to small claims court to recoup my lost earnings. I am also in the process of filing a claim with the Better Business Bureau. My hope is to initiate change in their business practices so that others dont experience this lack of communication and blatant disregard for customer service.

Mark McMains and Cary Auto Body Specialists were recommended to me by a neighbor who said they did a perfect job of fixing her damaged car - and she has high standards. Not only did they do a beautiful job of repairing my damaged car, their estimate was lower than 2 other estimates for the same repair. They were friendly, professional, a great value, and did excellent work. I couldnt be more pleased and my car has never looked better. Im glad they were recommended to me and I highly recommend!

I accidentally scratched my Miatas side mirror, and Cary Auto Body got me in and out quickly and professionally. Their work was outstanding and the price was very good. Tough to find a place to park, though.

I brought my Mazda5 here to undo the work I tried to do in painting my front bumper. This is definitely a good place to bring your Mazda because the owner has an arrangement with Capital of Cary and you will get to the head of the line. When I brought it home the bumper looked as good as new.I suspect that there are cheaper places out there that also do fine work. However, I was happy with my experience here.

Took my Mazda CX-5 here after getting rear ended. They did a great job, fixed it up to look just like it did before, and kept me updated through out the process. Highly recommend Cary Auto Body Specialists!

Had my vehicle repaired here after an accident that caused rear damage.It took much longer that they initially told me (they said 7 days) and all together took 28 days for them to get everything corrected.Poor communication, I had to call them constantly or text asking for updates with the exception of them calling me twice. They were responsive to texts.After the work was done I went to pickup the car and it would not start!! They push button module had been removed and they told me there was a battery in it that needed to be replaced (the piece is NOT battery powered).The rear window was misaligned and stuck out further on 1 side, he told me it only goes in one way and said he could not do anything about it.They did not fully detail the car, only the very back where damage occurred.They forgot to put the letters on the back of the vehicle (model) and said that it was on backorder - but they never told me that, they waited for me to notice it and bring it up.If you want to get your car back in one piece without having to go through more hassle of bringing it back to get things corrected and have it done right the first time you should avoid this shop.

Mark and his team, do an excellent job of repairing youe car. And doing so in a timely and an affordable fashion! If you need auto body work done, bring your car too Mark, he and his guys will take great care you

Seriously the best body shop around. Theyre very helpful, do great work and overall fantastic. They painted a spoiler for me, my sisters civic front bumper, and the quality is great. Theyve helped me out a ton on some other small issues Ive had with my car. If I ever need body work done on a car, I know where to go. 12/10 service!

Easy to work with and helpful

I expected to walk in to a $300 fix with a few days of waiting for a new part. Instead, they quickly repaired my car and didnt ask for a cent. He only needed to add a few screws to secure a running board, but my guess is that many places would have suggested a replacement part with hours of labor. As a public school teacher in NC, this was definitely a blessing.

Did a great job in putting my 1994 Jeep back together as a reasonable price. I know where to go when I need body work done... Great Job

Got a quote here for my dented car in 2010 and the quote was reasonable but only giving 3 stars since Mark was patronizing to me and even mocked me at one point. I hesitate to go back here and get actual work done on my car, but my dad has been here and he got work done on his car and he told me Mark was patronizing to him also. It just doesnt bother him as much since he grew up without much modern comforts unlike me. But place is good enough to at least give 3 stars and not 2.

Great owner. Very trusting and honest

I had my car fixed there about three years ago. Though it took longer than they said, ultimately the repair looked great. Two years later, the paint began to peel on the front bumper where Cary Auto Body had done their work. I went to another shop and they told me that the plastic bumper cover had never been primed-just painted straight onto the plastic. No wonder it peeled. I wouldnt go back. Avoid.

I have used them several times and always had good service and work

Top Quality Auto Body Repair and windshield repair. Definitely give these folks a call they know how to make a customer happy

They do a great job and can be trusted!

I made an appointment with Mark at Cary Auto Body. I drove about 20 minutes to get there just to be told that Mark was not there and they did not know when he would be back. It is hard to want to do business with anyone who does not respect your time. Fortunately for me Haddock Collision was only a couple of miles away.

Amazing Service!

Dropped my car off LAST THURSDAY 3/5 because it was not fixed correctly after spending thousands at this shop.. Told us it would take ONE DAY. It is now 3/10 and its IN THE SAME SPOT WE DROPPED IT OFF. His employees told us NO WORK HAS BEEN DONE! Hes stopped answering our calls. TERRIBLE SERVICE!!

Great work and nice people

Reasonable

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