They were quick to get my car in and actually went on a Saturday to get a part that was needed to be able to get my repairs done even though they were closed. Kept me informed on the progress the entire time. First time I had not gone to dealership for my yearly maintenance (Mercedes) and it saved me several hundred dollars. I will be back!

Great service, great quality of work. Really appreciate the great customer service!

Edgestone Automotive has been my familys go-to mechanic for years, and they have done repairs on my own car a handful of times. As a whole, they do quality and consistent work.However, I regret to say that not me nor any member of my family will be bringing any of our cars to Edgestone ever again. While they provide a high quality service, they do so at a price that is less than fair, and they make sure to up-charge as much as possible.Recently, I brought in my car because it was noticeably louder than usual (turns out I needed new wheel bearings). When asked if I had any other concerns, I mistakenly mentioned one of my sensors was tripped (not broken) as well. Edgestone charged me $69 to diagnose the noise and ANOTHER $69 to diagnose the sensor. When I called to ask about this (assuming I must have accidentally been double charged), I was assured that this was in fact intentional, as it took them an hour to reset my sensor (this is a blatant lie).In addition, they quoted me $99.47 to change my air filter and $122.26 to change my cabin air filter (both of these are very cheap and take less than ten minutes to do yourself). Comparatively, my brother was quoted $24.95 to have his air filter replaced at a Mienke Car Center.Please do yourself a favor and take your car somewhere else. There are other repair shops in the area that will do high quality work for a price that is actually fair.

They went above and beyond for me, fixing specific issues for my emissions test. Very thorough and knowledgeable shop that works quickly while also having great customer service. 👏👏

Top notch service during the entire repair process. They provided me with a detailed estimate including pictures of the items that needed repairs/replacement. They took the time to explain the entire process and kept me informed of the progress. Their prices were reasonable for the work done and I would highly recommend them to anyone looking for quality service.

Friendly and helpful staff. Good on oil changes, wipers, tire repair, etc.

Great service. They were able to complete my Volvos scheduled maintenance for less than the dealer quoted me. After talking to the guys while I waited it seems they are under new ownership and exactly what this area needed. Good honest mechanics are great. They showed me pictures of each important step they completed. Im going to need new brakes soon but they showed me how much pad I had left instead to replacing parts I dont need yet. Honesty goes a long way with me. Thank you Edgestone crew.

Courteous, Knowledgeable and Honest. I broke down on the way to a job and rolled in to their parking lot looking for help. These guys lent a helping hand without hesitation and I was able to get back out on the road within an hour. Its hard to find good people like this nowadays. They saved my day! Thank you.

I have taken my vehicle to Edgestone a few times and every time I drive away a happy customer. This last time I had to have a bit more work done than usual and I was nervous since most places I had ever gone to weren’t honest. Edgestone has always been honest and told when I did and didn’t need something repaired. They are very punctual and keep me updated the entire time. All work done has held and I have never had to take it back. I am now a loyal customer!

Have been using Edgestone’s services for a few years now. Everyone there is always very professional and happy to help. I’ve never had a complaint. They’ve even advised me NOT to spend money on certain repairs I thought I needed to make in the past. They’ve earned my trust!

The team at Edgestone Automotive restored myconfidence in my Mini. They were quick to pinpoint/fix the issues and had me back on the road the next day! Happy customer. It’s SO nice to have a reliable garage that’s close to home and not have to trek an hour to the dealership. ⭐️⭐️⭐️⭐️⭐️⭐️

I just happened to break down right in front of the shop! The guys really came through and helped me out of a jamb. It’s a friendly, yet professional atmosphere. Most importantly, they did what they said they would. Quote was accurate, pricing was fair and turn around was quick!!! No unwanted “surprises”, just a great job all round. Thanks again guys for getting me back on the road!

My Edgestone experience was dreadful (detailed below) so I couldn’t understand how they had so many 5 star ratings?! So I dug deeper. And then it made sense!This business changed hands at the end of 2016 and the vast majority of their 4 and 5 star ratings are more than 2 years old and come from when this business was Ben White Motors. These new owners and staff have earned virtually no rave reviews since owning the business. They are trading off the great reputation of the previous owners and staff!!! Check out the age of the positive reviews for yourself and be warned. You will NOT be dealing with the Ben White crew who earned those positive reviews. I was fooled; make sure you are not.After 4 visits - yes 4 - they were still unable to fix the same problem. The owner Joe Ware then blamed ME for not leaving my vehicle with them for long enough. I didn’t determine how long I needed to be there!!!! His daughter, who ‘mans’ the front desk, told me on every occasion how much time they needed to fix the issue. And even though they begrudgingly refunded me some of what I’d paid them, as I was leaving Mr Ware spat out the words “you are walking out of here with $200 of my money.” What? Seriously?Mr Ware what do you think hours and hours of my time are worth? Nothing? I gave you 4 chances to fix the problem. How many more times did you expect me to drive back and forth to your lousy shop? And did you deduct labor costs? No! Just parts, so I paid for labor and I still have the problem I came to you with in the first place.Serves me right. I should have gone to Honda in the first place and not risked my vehicle’s maintenance with a little local outfit. These are hours and hours of my life that I’ll never get back.PS: And as for the “rack and pinion” you claimed I needed replacing in the “free” inspection I never asked for. Guess what? Honda replaced that less than 2 years ago and it’s just fine. Interesting!

First time at Edgestone and would highly recommend them. Upfront about costs and repairs. Kept me updated as needed. Will continue to have my car serviced here in the future.

I’ve uses Edgestone a few times. Prices are good. as well as quality. Quick turnaround and staff is personable. I’d recommend them to anyone for their service/repair needs.

Very nice automotive repair shop. They repaired my auto AC and 2 years later it is still blowing cold comfy air. What more could I say or wish for? Oh, yes, they loaned me an Auto to use overnight while the worked on mine! Friendly, nice, with effective repairs.

The staff was friendly and helpful. The work on my vehicle was done in a timely manner. Their method of communicating the diagnostic check list helps a lot with prioritizing vehicle care/maintenance.

I took my Mercedes Benz to Edgestone Automotive to have some work done. It was the best decision I ever made, good service and fast turn around. I highly recommend them.

Quality work and a reasonable price. Customer service was very helpful. Would recommend to anyone

I came in for a quote a while back for some maintenance on my truck. The staff was rude when I requested a quote because they were too busy. *Updated to 5 stars* Thank you for reaching out to me. I understand everyone may have stress at work. I appreciate that your working towards improving your customer support.

First time visitor today. The shop, location and staff are great and very professional. Gary was very helpful in educating me about the recommended oil & filter to maximize the life of my engine on my 2013 Ford F-150 Truck. He also showed me how I can monitor the tread of my tires to know when it is time for a tire rotation. Great service and great folks! I will definitely be back!James

I was passing through from out of town and stopped at several gas stations to put air in my tires but the pumps were broken or didn’t have a pressure gauge. I ended up stopping by Edgestone Automotive and Bert was nice enough to put them at the right psi. Thanks again Bert!

Joe and his team go above and beyond. They are honest, professional and are considerate of your time. I have trusted him with my Mini Cooper and BMW for a while now, and I will never take my cars back to the dealer.

Very pleased with service at Ben White Automotive. Took my 2003 Honda Pilot in to get SRS and check engine lights addressed. They had to replace drivers side seat belt clasp and reset check engine light b/c place I had oil changed didnt do it properly. Gary was very helpful and knowledgeable, will be back when I need more service on both cars:)

These guys understand customer service! I have been letting them service my GMC Denali and my wifes S550. They have been honest, fair, and a pleasure to work with. Chad and Joe have earned my business!

These guys are great, they were able to correctly diagnose the issues with my battery and Save me time and money on a costly alternator replacement. Highly recommended establishment.

Just bought an Infiniti Q70 and took my car there because its close to my house.Clean shop.I made an appointment, took it in at the appointed time, and they looked at my car right away.They spent at least 30 minutes on it and didnt charge me a thing for the check up.Later I took the car back to have the brake job they recommended. I was in and out within 2 hours.They even let me look under the car when it was lifted to take some pictures.Very professional, clean work, fast, affordable.Both times I went there, I noticed only high end cars there. Probably a reason for that... because people with high end cars want it done right and dont want to pay a stealership for b.s.I will be going back.

Took my 2011 BMW 528I that had a blown engine at only 90k miles. BMW dealer gave me run around. Refused to acknowledge faulty engine in which cam shaft bolts sheared off ( BMW recall ). Edgestone replaced engine. Runs great. Honest, professional service. Would use them again

Great communication and very friendly - services were done quickly. My new shop

Excellent service. Took a bit of time for parts(no fault of Edgestones) but after everything was finalized my car is running better than it ever has.

My 1st time to visit Edgestone Automotive. I was very impressed with the facility & staff. Very friendly, professional & knowledgable. I was truly impressed with the care that they gave my Jaguar XKR after hours.

Excellent service and quality work done same day. I brought my truck into get several issues taken care of and it was not running well at all. They diagnosed the problem and was able to get me my truck fixed the same day. After the tune up and the work that they did, my truck runs great. Gary was honest and knew exactly what was wrong... Great service and fair price! Thanks Guys!

I recently moved to Austin, TX close to the business where I had my 2007 Chevy Silverado Diesel serviced for AC blower issues. The service manager Gary gave me a projected cost for the repairs, but also advised if I did not need certain parts that I ordered, the final cost would be adjusted. Gary was true to his word and the total cost would be approximately $300.00 cheaper than originally quoted. This first impression and honesty presented to me will have a lasting effect on me utilizing and recommending Ben White Automotive to friends and family for future repairs. I highly recommend this business for your automotive repairs.

Came in on a Monday morning and they were able to fit me in and get the work done quickly and efficiently so that I could get back to work.

Very responsive, did good work for reasonable price. Pretty much everything you would look for/hope for in a mechanic.

Great customer service and great turn-around time. Last month, my car broke down with a battery connection issue, and they fixed it that same day! Friendly staff and efficient team.

I arrived without an appointment for an oil change at the end of the day. The manager did not hesitate to accommodate me and went on to explain what type of oil and filter you use. I was impressed with both the service and attention given and will definitely be using BWA in the future.

After seven years in Austin, I have finally found the family doctor for my cars. Ben White Automotive is a cut above any other repair shop I have tried. The shop not only diagnoses (precisely) the existing issues with a vehicle, it anticipates the emerging ones and prepares the owner for when and how those may present. I will never forget the day when I dropped in out of the blue and Gary took a ride with me to confirm an issue with worn out bearings.

Quick service, job done right. Thanks for the help with my truck!

These guys are very thorough and efficient. I take my A6 in there every 10k miles and they handle the routine maintenance as if I took it to the Audi dealership.

We had a technical appraisal from a different vendor re a car we were in the midst of buying. It was high and alarming, in such a way, that was persuading us not to buy the car. Having just moved into the US and Austin, we required good advise and service. My wife saw the premises of Ben White Automotive and she asked Gary Anders who immediately offered some advise. Afterwards, Gary provided an appraisal based on the prior one and called me directly to thoroughly explain. Afterwards, we came back for a formal appraisal which Gary performed professionally in all aspects. He provided a quote before moving forward and resulted in a lesser amount from the appraisal of the other vendor. We finally bought the car based on his assessment and the car seems to be in great conditions so far. Gary delivered on time and quality as he committed to do so. From now on, we will take my wifes car for regular maintenance only at Ben White Automotive and perhaps mine as well.

This location is conveniently located near my work, so that is already a plus. The guys in the shop were nice and clear with what needed to be done to my car. They didnt do any unnecessary work and did it in a timely fashion. I will be back when its time for servicing.

Ben White Automotive has fixed a problem with my car that 3 other shops failed to diagnose or fix. I took my car in on a Wednesday afternoon and talked with Gary, they had the car diagnosed correctly that afternoon with a quote, and they fixed the problem on Thursday at the exact cost they quoted.My car was running extremely rough and had no power. Gary and the team found the problem and fixed damaged wiring. The car now has full power and runs better than when I first bought it.Gary was very knowledgeable and communicated all items with me and gave me confidence with the shop and all procedures taken by the technicians.I will take my cars to Ben White Automotive from now on.

Got us in quickly and our work that we needed on our card done efficiently! Staff was knowledgeable, helpful and did a great job.

I called Ben White Automotive when my vehicle was clearly well over-due for a brake check and repair. Bobby was extremely helpful over the phone and helped me to pre-determine what type of repair work and cost I was in for. Bobby and the mechanics at BWA made sure that I was well aware of the repairs, the warranty on parts and what to expect after the repairs. They reminded me to pop in anytime if I had any questions regarding my recent check engine light or my new brake pads and rotors. Because this was a last minute and intense repair for my vehicle, I wasnt as well prepared as I should have been in regards to finding transportation to and from work that day. Bobby and his staff ensured I got to where I needed to go quickly and on time. They also made sure I had arrangements to get back to my vehicle. I cant say enough about the amazing customer service, on all levels...and my vehicle feels like new again!

All the horror stories you hear about mechanics are confirmed with this place. Theyve lied to me, kept my vehicle for weeks with no fix, and tried to overcharge me for things they never talked to me about.I would not come back here again. I went in with a ticking noise from my engine and, $1200 later, have an engine thats taken apart on my Honda as its towed away. The engine damage may not have been their fault, but the customer service was extremely poor, communication was practically nonexistent, and their prices were pretty much outrageous. Ill go through a quick rundown of what happened:I dropped off my van to have a ticking sound diagnosed and fixed. Gary goes back to look at what may be causing it, I assume, and he comes back saying Hondas put out a service bulletin and that they could get it fixed by the next day for $700. A little high, but Im not going somewhere else at 5:45, and it needed to be done pretty much then. So, I go with it. They get to work on tearing it down, and I figure I have my van the next day. But, nothing. So I call the day after that, trying to find out what the deal is. Gary then tells me that he had to order some bolts, and it would be $400 more than initially estimated. At this point, Im getting The next day, nothing again. The day after, I call again and find out that the bolts came in, and theyre going to get it done. Gary calls me back saying that, once they got the bolts on and the engine back together, they drove it out on the highway and found a knocking sound. He wants to tear it back down to see what the deal is. To make a long story a little shorter, I dont hear anything for another day, and he says I need a new engine. He doesnt tell me a good reason why, so I make another visit to the shop. Gary walks me through what theyve done, what they found, and how his heart bleeds for me because, supposedly, all he can do is charge me ANOTHER 5 grand to drop the engine out and replace it. There is one other option, but of course the best is to replace the whole engine. I do a little research, ask a mechanic friend of mine to take a look, and we come up with some other options, that he apparently hadnt thought of. So, at this point, theyve had my van in their shop for nearly two weeks, hes telling me I need to pay them $6,000 to get my van working like it should.No thanks. Ill try it myself with a friend, and if it doesnt work from there, Ill sink another couple grand in it somewhere else. So I arrange to get it towed away and show up to find out that the financing they have advertised in their window (and on their initial paperwork) is apparently not offered under the new management. Ill manage, but it would be nice if what they advertise to actually be available. Oh, and that doesnt even get into the magically changing total they gave me. I literally have an invoice/estimate with $400 of parts, but the final invoice I have has parts of half that and labor more than double the invoice I have. I dont even know how they come up with their numbers, but it seems like they make it up on the spot.TL:DR--Since breaking off from Ben White Automotive, its gone downhill. Theyve lied to me, dont have consistent charges, their policies are fluid, and the customer service is nonexistent. I wont go there again, ever, and I suggest you dont either. Try someplace with some honesty.

I love this place great service Tom and Gary are very good would recommend to all my family and friends

Great service and a friendly group of guys! Highly suggest going there

I showed up for a Oil change and tire rotation and the service was very good..Thanks for the fast and friendly service.

Would not consider anyone else in the area!

I had my rear brakes done, sway bars replaced and the rear axle pinion seals replaced. The staff was knowledgeable and did the work on time and right at the estimate price.

Took our vehicle in for an oil change, and requested they check the shaking feeling we recently noticed. Diagnosed and fixed the issue, but not before checking with the dealer to determine if the issue was under warranty or recall. Very professional.

Great, fast, reliable service.

Excellent customer service.

Went to get my A/C checked out expecting to leave without an arm and a leg. They only charged $50 to run a diagnostic check on it. Will go back.

Great efficient service

Burt is the man!

Quick, Friendly Service

Kind staff

Great service