Always get a warm welcome. Very nice and explained all the problems my car has. ( I have no car knowledge) Good pricing and very punctual. Goes above and beyond most times fixing small things on my car that I didnt even realize for no extra charge. Love this place, highly recommended

I have had work done on my van here. Very professional, prompt and really helped me out when I needed it. Thanks guys!

Wonderful experience all around! Even with the current influx of repairs everywhere this summer. The amazing team at Tuffy Ypsilanti were able to go out of their way to fit me in. Within several hours I was back on the road - good as new.I greatly appreciate it and would recommend this location.-Fair price-Kind people-Speedy serviceThanks again!

I went there looking for tire service because I had a bad flat tire. I had no idea how to change the tire to my spare. They do not even have tire service and the workers were nice enough to change my tire to the spare. When they were finished I asked them how much I owed, they replied with nothing. I cannot thank them enough for this, I was having a very bad day and they could tell I was upset. The fact that they helped me out and on top of all that did not charge me anything means the world to me. I would 100% recommend this place to anyone. Thank you thank you thank you!!!

The only place I will ever take my car, prices are incredibly fair and the staff has been extremely helpful and kind. I reccomend them to everyone I know and definitely one of the best places in the area to get your car worked on.

Horrible customer service. Was hung up on by erb. Would never take my car here. Wanted to get converters installed that I bought and was informed that they couldnt, with was ok expect I was hung up on before going any further.

I walked in and said hello. The jerk behind the counter returned my hello with a creepy stare. Finally got a verbal exchange of information going. Turns out they “don’t work on older cars”. Turned around and walked out. Unbelievable.

Herb was great! Car made it back to kalamazoo from ypsilanti no problem. Diagnosed problem, ordered part and fixed despite my time delay of arrival. Superb!

My son is a student at Eastern Michigan, I believe his muffler fell off, we stay in Ohio, there was no way he could make it home... I googled exhaust repair in Ypsilanti, and I read through every shop and all of there reviews. I chose Tuffy Auto Service 1st, and gave them a call. I spoke with Herb. I made sure my son knew whom to ask for, and Herb got him all the way together...His car is so quite now, he is very happy. I thank Herb for doing such a great job.. and any other mechanic that worked on his car as well

I would go back just to see Herb. He is very knowledgeable and wonderful to work with. Thanks for the great service!

My friends and family are loyal supporters of the manager, Herb Martin, who has always gone out of his way to be honest with us about what repairs and maintenance are needed. He has been more than fair in pricing. I have trusted many repairs and tricky diagnostics with him and his associates over the years and he has come through time and again. My cars are OLD, but he still takes good care of them. If something goes wrong the next day after a repair, hell make it right. Where he goes, his customers follow. I hope he considers me a friend, as I do him.

I used Tuffy for the 1st time for a complete rebuilt of an A/C unit on a Lincoln and Front Brakes rebuild, Not only was it completed the same day, but the car runs better than brand new. I had to take another car to them 3 days later, they helped with the Insurance Process, did not complaint while I went through the insurance process but help with the process. This is a Ypsilanti Gem after all the repair places I have been at the last 9 months. They got it right the 1st time.

Repeat customer, quick turnaround and fair pricing

Herb Martin, manager at the store was so welcoming and great customer service.Got my job done at a great price !Exceptional service !

They were very helpful. After inspecting the vehicle, they explained the findings, and offered a solution with a fair price.

Im a fair woman and Id like to Have an fair/honest conversation about the repair of the car w/professionally equipped staff beforehand, of which (Herb) does not. Long Story short of ALL the diagnostics tests I choose things from important to less important. Unfortunately, some repairs werent supposed to be done if orginal parts are WORN SO much that if it was indeed fixed, ultimately it would still break. As PAYING Customers AFFORD us this opportunity to inform me of ALL PROS AND CONS. (PUTTING SWAY BARS ON OLD STRUTS ISNT RECOMMENDED BY ANYONE 😱😰🤬) THOSE PEOPLE WOULDNT GET ANOTHER DIME FROM ME..., BE HONEST AND FORTHCOMING IN ALL KNOWLEDGE. IJS MOTE PROFITABLY VERSED NO PROBLEMS.. GEESH

Tuffy did a great job on my car. Brakes and a resonator. They charged me exactly what the estimate was.

Herb and Chris are some of the best people in the business. I had a friend diagnose my vehicle before taking it in preliminary in order to get an idea of what is going to have to be done to fix a brake pulsation. I was expecting it to cost anywhere from 150-500 dollars to fix. After taking it in Chris found that all it was was some rust on the inner side of the brake rotor and fixed it without charging me for brakes or rotors, which they easily could have done. Ill never go anywhere else after this!

Herb and Chris were great

An honest business right here. Professional, good prices, fast, and overall no nonsense. My go to shop for exhaust work.

They do good work pricey. You cannot stay in business while your car is being worked on now. Because of Covid-19

Been going to this particular Tuffy (not just any Tuffy, this one is an independent franchise) since my first $500 car at age 16 in 2002. They helped me keep it running past 240,000 miles. Now I manage a local business and they service our fleet of company vehicles. Over the years Ive been to a couple other places in a pinch and half the time Ive had to take my car back here to have the work done correctly! The ONLY car repair shop Ive ever visited who has down-sold me and prioritized whats best for me and for my car, not just best for them! I cant say enough nice things about these guys. When they cant do something, they say so straight up & recommend someone else who can. When something isnt urgent, they dont push you to do the work. And when they fix something, it stays fixed. Hope youre enjoying your retirement Jerry and your new guys are keeping up the excellent work! (Thats how long Ive been coming here...jeez!) Ask for Blake or Herb.

Really great crew, they go out of their way to make sure your vehicle is safe for you to drive. Also check out their coupons, some amazing deals!

Very reasonable and very honest and upfront about the problems with your car.

This is honestly the only place that I feel comfortable taking my car to. They are always very honest, very professional, and Herb is just the nicest guy. Honestly a 10/10 shop.

Good, quality service here. Straight forward and fair prices.

This place did a good job repairing my car. Since I got it back I have not had any problems. The only problem is the pricing. I got charged 344 dollars for a cheap part and less than an hour of actual labor. I would recommend this place if you need help quick and money is no obstacle for you. Otherwise it might be smart to shop around.

Herb is very professional, courteous and through my interactions with him, I find him to be of trusting character. Brought my car in for an estimate of an exhaust leak where he physically showed me the issues and allowed me to decide what I wanted him to fix without the pressure of a sales pitch. I appreciate his knowledge and his easy going demeanor and the good work of his mechanic that I would recommend this place for any exhaust work.

Very pleasant experience.

Great guys!! They help me with my clients Wheelchair tires. Now he can roll again. 👍🇺🇸☺

Out of town and needed diagnosis. Thanks Tuffy .... Ypsilanti. !! 3 16 2021

Im surprised, things went well with herb today! I had issues with my brakes but he worked with me on the service and the prices. my car was done fairly quickly and i got a good warranty. Herb is an honest man from my experience today and Ill go here first in the future for my car needs.

Always trustworthy and great to deal with

I came in for an estimate on repairing the muffler and exhaust system of my early 2000s vehicle, after visiting two shops prior. From those two shops, I received estimates of $900-1050, but at Tuffy, they thoroughly cut costs wherever they could and significantly beat the competitors prices. I ended up saving over $300 at Tuffy, and the customer service was phenomenal every step of the way. This Tuffy wont try to add on unnecessary costs, will get you the lowest price, and will get your car out the garage the same day. They know what theyre doing.

On 2-17-20 I visited this location with concerns I was having with my rear shocks. Herb a great gentleman welcomed me and remembered me from phone conversation we had previous to me coming in which was great. While they had my car i had them to do some other work to my car that need to be done as well. Herb helped me with getting that together as well. Now i would like to say this that knowing that I purchased my car 2014 Chrysler from Cuter Chrysler right across the street from them I go to Tuffys Auto to have them do my oil change, recently Shock work, Oil pan change ect..ect..ect.. So I was checking into somethings to make sure i could cover the cost of all the work they were doing and realized i was going to be short. Lord behold they excepted the payment I had and the owner Pat sorry didt get his last name blessed me that day and said that they had it not to worry. I am very thankful to him and the guys that work at this location. I have not had a problem with them at all and each time i have visited there location they have been perfect gentlemen and helped me with questions and concerns. They have beat out the Big dealer across the street. Love this location keep up the good work Guys!!!

Jerry ran this place way better than new manager Herb. We were promised the same great customer service.. It has gone downhill... There are plenty of places in town that are better than the slap in the face you will get from servicing your vehicle here.

My car was pretty loud upon starting and accelerating. They did a check up before informing me I had a rusted off fringe. An hour long fix later, my car is no longer loud. The care Tuffy provided was great. Ill consider returning for future assistance.

Estimate for brakes and a muffler $2205....got it done for less than 1K . Only needed pads...smh at such an OVER estimated price.

Herb as very professional customer service skills. The quote and the work order were almost the exact same. Sometimes additional elements will be found.

Herbs the best. He makes sure its done right.

The manager Herb is rude and condescending. I don’t appreciate being insulted. I will never pay anyone or visit their business when they can’t be respectful especially when it comes to how they handle your personal property.

Worst shop I have ever been to. I had a small problem to fix and left with a vehicle that wouldn’t start. Very shifty shop owner who offered no help to a mess that he created. I drove in with a simple axle repair had to be towed out of the shop with nothing fixed and now a car that would not start. They did nothing to help fix the key problem that they created. Warning. Do not go here.

Herb provided great customer service!Honest and professional.The crew was great as well. Very professional.Job well done!

If you’re looking for top notch auto work go to Tuffys in Ypsilanti Michigan and Herb the manager will provide you with excellent service in every way. I have been going to Herb for well over fifteen years and I will not go anywhere else. I first met Herb when it was Speedy and then Monro on Ann Arbor-Saline road. He has now moved to Tuffys Auto Service in Ypsilanti on Washtenaw and I now go there for all my car work. I do that because he goes above and beyond the service he provides with quality and value. I never have to worry about my car whether tires, oil change, brakes or engine service. Herb runs outside in the cold of winter just to fill my windshield fluid! I am very particular about my car and if you are too go to Herb at Tuffys to get the job done right. I guarantee you will not be sorry. And also he will never do work that doesn’t need to be done so don’t worry about that. But he will tell you what should be done to keep you safe on the road.

Had to make an appointment for a $60 synthetic oil change. 2 weeks and 300 miles later, I ran out of washer fluid?Went back and asked if they topped off fluids with an oil change.Manager said they only add a half gallon, but I certainly did not use that much in such a short time.I complained and he laughed at me.There are plenty of other drive-up, full-service oil change places that I will use instead of Tuffy in the future.

I had been listening to my exhaust leak get louder and the other shop kept pushing me off. They were able to get it done in 25 minutes. Ill send everyone there!

Not sure why this place doesnt have higher ratings.I installed an aftermarket exhaust on my car, but it didnt fit quite right. It has no leaks, but the midpipe would vibrate against the frame of the car.When I took my car to a nearby shop with a higher rating, the mechanic took a look and said there was nothing he could do because the exhaust wasnt made to fit my car (it was for a previous generation).Took my car to Tuffy and they were able to modify the piping to make everything fit correctly, for a very modest price. Would definitely return if I have any future issues with my vehicle.

My local mechanic’s shop closed down and I was having a difficult time finding a place I could trust and a place with fair pricing. I’ve been to Tuffy for two different services so far and both times staff has been friendly, professional, honest and fair. I’ll definitely continue to go to Tuffy for all my car needs and will highly recommend them to anyone.

Chris was a real gentleman was so nice and respectful im only gonna see him for my car work

Reasonable, fast service. Very trustworthy.

HEY JUST A QUICK NOTE THANKS FOR DOING A GREAT JOB ON MY BRAKES. THEY WORK PERFECT AND YOUR PRICE WAS THE BEST AROUND! THANKS AGAIN FOR THE GOOD SERVICE. ARTHUR N.

Spent over $2000 with them in the last year. First time when front brake calipers were replaced they didnt fill up brake fluid and light came so had to bring it in again. Just had them replace front tie rod ends per their diagnosis and when I asked if they included alignment in the price they informed me they dont have an alignment rack and you need to bring it into another shop. Please dont sell service you cant complete fully. Just brought my truck into another shop for the alignment and they told me that they couldnt do that yet since the inner tie rods need replacing and now parts are on order for those. So Tuffy missed that as well. I dont have time to keep bringing my truck into shops for service. Im done with Tuffy and will be moving on.

Love this place!! The mechanics are so nice and professional. They are honest and will tell you if you do not need any service on your car.

I have been getting oil changes and other small repairs done here for many years and the service and products have always been top notch. Thanks to the staff and management for their professionalism and quality work!

My previous mechanic was booked solid so I decided to try Tuffy on recommendation from a friend. My car was running poorly again, after being fixed a few months prior by my last mechanic. The guy at Tuffy explained that he did it all wrong, and told me he could fix it but advised me to take my car back to the last place and make them do it properly. He didnt even charge me for diagnostics. A+++.

Best experience Ive had in a long time from a repair shop. They fixed my heater issues, made my trans shift like a dream, and kept cost to a minimum. God bless you all.

This was the worst experience I have ever had with an auto shop ever! The mechanics failed to fix my car right, not only the first time, but also a second time. The manager refused to refund my money or offer some kind of discount for the inconvenience. The defective parts they installed in my car caused me to spend 6 hours without my car, and still, my car did not get fixed. I was told to come back the next day so they could try again. My car was in a poorer condition then when I first brought it there. Not to mention, that the mechanics where rude, unreasonable and completely ignored how I felt. The overall service was bad, and I would not recommend Tuffy Auto to my worst enemy. I called the corporate office to complain, and was told that someone would get back to me, but have yet to hear back. Take my warning, and DO NOT GO TO TUFFY for your car problems, you will regret it later.

Front counter person was not wearing mask per COVID-19 protocol. Customers, myself included, were wearing masks, but not the Tuffy front desk assistant manager, even after I politely requested he do so. Not a good place, I will not return. Unprofessional, inconsiderate personnel at Tuffy.

The customer support on these review are poor. I call the numbers they leave and they hang up or number goes straight to voice mail. I have been a customer for years and will be taking my business elsewhere

The ribs were fall off the bone perfect and the sauce had just the right amount of kick to it... awesome.

They really helped me out with my hood latch an oil change,, thx

Great guys...Thanks!

Do not go Here! Had my exhaust and Cadillac converter replaced. 3 days later my car is all screwed up and saying whats happening is not their fault or under the warranty. I had a different shop test the codes and they said its tied to the exhaust and Tuffys is not coming forward to fix the issue they caused. 1,000.00 out the door. SMH

I came in with my two year old son, and received excellent care. Thank you for being patient, and making faces at my very impatient child. Keep up the good work!

Reasonable, fast service. Very trustworthy.

They replaced my tire rod and front brakes for a reasonable price and the work was done quickly. I also got a warranty on the brakes.

I always receive great service, at the best price around. They are particularly good at helping someone on a budget decide which jobs need to happen now, and which can wait a little while.

Helpful, friendly, fast. Every time I have a car problem they make it go away and they dont make me feel dumb about it. Very good prices!

Horrible! i dont even know how there rating is at a 4.1, I brought my car in for a diagnostic because it was over heating, and they told me it was a blown head gasket. Nothing leaked, no water leaked out my exhaust or smoke came out the exhaust. Then on top of that he said he THINKS it was a blown head gasket.So I and to pay $50 for a terrible unsure diagnostic I honestly do not think he looked at my car because I took it somewhere else and it was just my thermostat.

I spend 300$ on my brake yesterday for them to go out 10mins after I left the place and ended up crashing my car into a pole and when I called I was told it was my fault. I will never be back and I damn sure wont reccomend to anyone .... Horrible .

I took my truck and to get a new muffler and tailpipe, they welded the old tailpipe onto the new muffler and charged me for a new one. I never made it home either as soon as I got off of the highway my brake line snapped. I went back up there and they didnt even ask if I was ok. I just received a couple of blank stares. I will be filing in small claims court....

I had a few things I needed done, asked about the prices of all of them. The cashier rudely told me if you ask me one more question Im charging you an extra $20 I simply walked out right then. Didnt realize price surfing was illegal

The quality of your products and service are top of the line !Ed was very helpful and helped us out of jam. We will be back :}

Tried to overcharge me for work dont go their

Always good guys here

Quick service, and good value. Thanks ED.

Great place fast service

Fast, professional good prices!

Best service ever.

Just called to see what they could do about my car not starting after being jumped. The person I talked to on the phone sounded like he wanted nothing to do with me and didnt want to help. Then he hung up on me. That was so incredibly rude. I will not be trying there again.

Great price on oil change

Stopped the nut whole rotation of my tires them made me pay 90 for what was supposed to be$18 oil change and tire rotation

They do great work on window tinting

WOW!! SUPER SERVICE, AND REASONABLE $$$!!

Awesome staff and friendly service

Herb is the nicest, most helpful guy!!!!

Great deals and professional services

Nice and clean

Came in to get brake pads. Sales talked me into two rotors too. When it was done, the brakes not only still grind but now rub even when I dont brake. I returned to asked if this could be fixed, without even looking I was told that is what brakes do and they could not fix it.

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