Adrian and his team are awesome! Great service and professionalism. I was 100 miles from home with a slow leakAdrian was kind and pleasant and answered all of my questions. I walked out of there feeling very pleased. Thanks again!

Always trying to fleece customers out of hard earned cash. They dont run diagnostics, over charge for parts, try to up sell unknown sudden mechanical issues. Good friends son was once a technician there who quit over their dishonest business model. Much better to go to a trusted local small business mechanic that charges $80 an hr labor over $130 hr corporate labor fee. If I could put minus 5 stars I would. Dont let them touch your vehicle.

Great car care here! Honesty and transparency is a must for me, and they met my expectations every time Ive been here. The mechanic Josh took the time to explain my vehicles needs and showed me the actual problem under the hood. Im also able to sit in the waiting area for my car instead of just dropping off. Clean, easy access across from Big Y in Westfield.

Went there cause one of my sparkplugs had a blowout, told me it was $400 an hour for labor and just replacing the sparkplugs would be $1000 and they charged me a lil over $100 for a diagnostic but yet still tell me they dont know if they have to rethread it or not. They dont do an actual diagnostic....DO NOT GO HERE, they will rob you bling of your hard-earned money

Mr Emory did a great job servicing my hybrid suv.. Thx

The guys were super helpful and made sure I was taken care of.

Robert was professional and took care of me after a bad blowout on the Mass pike .A long way from home on A Sunday. Quick service at a great price.

Went here today because my front passenger window stopped working. Cost over $400 and they claimed $224 was for parts they bought from Napa. So, called Napa to find out the part is originally $114. Firestone is robbing people blind. Dont go here.

Don’t go here for service! I called on Sunday to check if the tire I wanted was in stock. They said that it was and they had 4. Made an appointment for the next day @ 7 am and the manager was almost an hour late. That wasn’t even the end of my headache! They didn’t have the tires I wanted in stock so I had to make an appointment for the next day. Next day rolls around and I go to my appointment at 7 am. They didn’t have the tires in!! They said they had the wrong size! So two days in a row they didn’t have my tires, which is very unacceptable. To add insult to injury, I had to leave my car there because I had to get to work and they weren’t even done with it! This was almost 2 hours after I got there. It should take no more than an hour to dismount, Mount, balance all four tires. Needless to say I will never be returning here for service and you shouldn’t either.

Excellent service.... I will use them again.....

Staff is really Kool, nice, and reasonable

My husband booked an appointment online on a Sunday for 10 AM Monday. He took my car there at the appointed time and was told his appointment time could not be honored, and was given an appointment for the next day. Why do online appointments if you aren’t going to honor them?Also, there was grease all over my white car, and we had never taken our vehicle to a tire place where our hubcaps weren’t cleaned. I won’t let him take my car back.

On my way from Salt Lake City to Boston, woke up in my car with an almost flat. Stopped here to get it looked at and repaired. While inside, I overheard some of the best customer service I have heard in any vehicle repair shop. I attribute Levi to this, and he should be commended for it. The customer he was helping was pleasantly surprised and grateful, especially in these uncertain times. Levi, thank you for being a positive light in some dark times!!!!

Terrible experience here! These guys just want to sell you tires and brakes but cant diagnose tire issues! STAY AWAY

Great customer service and work even if the wait was a little bit more than I would have preferred!

They seem like they know what they are doing and do a good job, and they seem very reasonable, but if you know what youre doing you can save ridiculous amounts of money. But business is business, they are there to make money, and if youre not comfortable with pulling apart your car, go to them!Example: They wanted to charge me $400 + tax to replace a control arm for the attached ball joint on my vehicle. I refused, bought a new one online at rockauto while I was in the store for $118 with tax and shipping included (MOOG Problem Solver, the same part in most places is $180 and up), and I can replace it myself in about 30 minutes. But Im a guy that also had just replaced his struts on his own the day before, and Im not a mechanic! If youre gonna take your car apart though, you better make sure youre gonna be able to get it back together properly. Itll save you hundreds, thousands over time.

My mom and I both had a wonderful experience at this Firestone location. The staff is very knowledgeable, very helpful and very kind. The prices are a little high compared to other places but they have more availability and the wonderful experience makes it worth it. I also had to go back as one of the spark plugs that was put in was defective and it was an easy process with them from start to finish and they fixed it right away. Would definitely recommend this location to others.

Very friendly staff. I dealt with Josh great guy.Super friendly. Very professional. Had four tires on my car quick,and at a great price. No complaints at all. Will definitely be going back their for my service needs.

Above and Beyond! The staff at this Firestone far exceeded my expectations when my kids and I found ourselves stranded while 45 minutes away from home! My specialty run-flat tire had burst and I knew that most mechanic shops dont stock them and would have to order them, causing me to be without my car for several days. Bryan and the team there were able to locate the tire I needed, retrieve it, replace it within a matter of a few hours when other shops told me it would take a few days! I am beyond impressed with their level of integrity, honesty, diligence, and speed! These folks are awesome. Trust these folks with your car and youd be in fantastic hands.

The guys here are always great. Always listening to my needs and not trying to sell me any thing that may not be needed. Highly recommend them.

Im extremely impressed with Bryan and the guys here. Theyre definitely one of the best shops in the area. My family was stranded in Westfield, and they went above and beyond to get the specialty tires they needed. They had them back on the road within a few hours. Thank you for your efficiency, friendliness, and honesty.

Worst follow up. Made an appointment online at 9:30AM Got here and was turned away because the time I requested was filled. Never received an email saying as much. Drove 30 min for nothing.

Bryan and his staff provided courteous service and made suggestions on how I could improve the performance of my vehicle. All work was done in a timely manner. I was told upfront what my costs were and there were no surprises. I would recommend them highly to all my friends, family and business associates.

Way over priced.

I have been using Bridgestone Firestone since 2007. Consumer be aware they only offer these free services such as free front end alignment for life of your car free tire rotation. They dont offer any of it every time you want to use the service that is provided free of charge they give you a headache. Are too busy I cant do it today. All they want to do is get you in the door so they can charge you up a bill of goods that doesnt even need to be done to your vehicle. They will screw you over screw you over and screw you over again and again and again. I advise all consumers to find a private mechanic that will treat you good and take care of any issues that you have. Firestone in my book after years of service you are no longer going to be working on my car. Very poor service. If they do a Shabby job to your car they will not own up to their mistake. They will make every excuse in the book to blame you for the issue. Consumer do not use Firestone do not use Firestone do not use Firestone. Im also going to be reporting this company the Better Business Bureau with a few other state agencies. Consumer affairs agency as well. I want them looked into on their Shady practice. And they have very poor management. If I could give zero stars on their service I would but I cant.

Took 3 hours to mount/balance 3 tires. Was told there was an issue mounting one of the tires. Left, made it 100ft up the road, sounds like I ran over a huge rock. Found out the next day when my wife called freaking out because the steering wheel was shaking violently at highway speeds.....classic example of a wheel weight being lost. Called back, they agreed to fix it....which took them almost 2 hours....to fix ONE tire. Next time Ill just go to the one in West Springfield....only reason I even went here is because they had the tires I needed in stock. Wont be back regardless.

Showed up for my scheduled apt and the kid informed me they did not have time to do my oil change . I never received a call or an email saying I wouldn’t be seen today. He said they were u set staffed however when I arrived they were all standing around in a circle talking.

Spent $40 on an oil change that took a half an hr. Id imagine during that half hr, they were doing an inspection on my car that I didnt ask for. Proceeded to give me a list of things that conveniently found. If I wanted an inspection I would have asked for one. Would not recommend. Many local automotive repair companies that give better service and dont try to nickel and dime you. Oh best part, your left tire is low. So why dont you fill asshat? Jesus where did good service go?

Exceptional customer service. I came in to have winter tires put on my Kia because, well, winter. I was able to do work with the free coffee and wifi provided and Ryan made sure I got the best deal. I really appreciate how they take care of their customers.

Rolled in with a tire issue. The service staff was more than willing to help me! We discussed the options, and inventory. Settled on a 4 tire replacement and they had me out in an hour! I really needed tires before they closed and they pulled through. Thanks!

Friendly knowledgeable staff, however they over charge on materials, and if they can get away with it they will add on labor packages and use fear tactics to get you to spend more money. i recommend in a pinch, but youre gonna pay for it. Almost $600 on spark plugs and line flush. $180 on spark plugs alone. Dont say yes without seeing someone else to compare if possible

Always a pleasant experience. Never fun having to spend money to fix the car, but they make it as painless as possible. 6 month no interest credit card softens the blow of a major repair. Highly recommend.

KEN DICKINSON AND HIS CREW (JESUS & JOSHUA) DISCOVERED A BROKEN SWAY BAR LINK THAT MY CAR DEALER DIDNT (EVEN WHEN I BROUGHT IT IN ASKING THE DEALERSHIP TO CHECK FOR A BANGING). KEN GAVE ME A PRICE TO REMOVE AND REPAIR. I DIDNT GET IT DONE THEN BUT THEY REMOVED THE POTENTIALLY DAMAGING PART, NO EXTRA CHARGE. THANK YOU. THE DEALER ENDED UP REPAIRING MY VEHICLE UNDER WARRANTY. I THINK I GOT A PRETTY GOOD PRICE ON A NEW SET OF TIRES TOO. CHECK THIS PLACE OUT IF YOU NEED TIRES.

Awesome like always

Firestorm did a superb job assessing my tires and brakes. I would recommend them to anyone who needs work done whether it be tires or brakes. They were very thorough and my car was safe for multiple trips to Boston.

Yes its the best because not only its good am also iam and employee there and i make shure the costumer are satisfied

The staff helped me to get the best price and quick service!

A+ experience. First of all the morning manager made a huge effort to get me in even though they were heavily booked. When I arrived I came to them with a self-admitted mess (broken wheel on my Chevrolet Cruise) and they fixed everything up perfect. The price was very reasonable. I prefer garages like this over small private garages because I feel like corporate hires more solid mechanics and this service was indicative of that thought. Without reservation I recommend Firestone in Westfield for all of your auto needs!

Went in for an oil change knowing I needed a repair on a steering/suspension part. I thought the time and labor expense was going to be to much for me, so I planned on fixing it myself. To my surprise, price was right and it was done in an hour. Great team at this location.

Very Happy. I asked if they could get me out by 4:30pm so I could get to the inspection station. Got my Firestone tires installed cheaper and faster that Town Fair could do.

They always honor the time that you make an appointment for. Friendly staff makes sure you get quality, friendly service. Reasonable prices.

Seriously great service. The team is awesome. Super knowledgeable. Glad I went.

Went to get a tire changed. The first time they said to come for 2 and we were there till almost 5 for ONE tire. The second time they said they couldnt give us an exact time on how long it would take so we dropped the car off and they called us within the hour that it was done. Tires are good and a decent price. Customer service and expectations need work.

My van tire pressure was low due to the temperature dropping. I stopped at no less then 3 places in Westfield without any help. Took a shot at Firestone and they guys couldnt have been nicer. They got right on it and did it for free all after 6pm. Thank you so much! I will continue to consider this place as my go to in Westfield.

Windshield wipers stopped working on the Mass Pike during heavy rain. Made it to Blandford rest stop, but were going to visit our daughter in Waltham, same distance to turn around as to press on. Wife googled auto shops close. Firestone came up and was open. If you want the longest 18 minute drive in your life do it with your wife partly on a major highway during heavy rain with no windshield wipers! Got to Firestone in Westfield. Needed a new motor, got it and installed it in less than 2 hours. Great service and friendly staff. Would recommend anyone in the area that has an issue with their vehicle to use this place.

Went there to purchase four new tires. Louis Siano was awesome.. Great place.

Fast service. Very helpful and informative. Not sure they added oil to my filter. Car ran rough for about 15 miles. Undecided whether I will return for future service.

At least have the decency to call me if my appointment is going to be pushed back 2 hours

Book appointment but get called saying they cant fulfill it.

Thank you so much Firestone of Westfield. After being a customer for more than 3 years, Im confident sharing that I feel I have always received accurate information, fair pricing, and wonderful customer care.

Just awful. Lazy, front desk manager just sits in the back, no one gives you updates on the service. Took 3 hours for and oil change. I made an appt online, it said the store will call if your appt is unavailable. I inquired why I wasnt called and the front desk said he didnt know the emails contained this information. So he works at Firestone information front desk and has no idea what online services they provide. The only reason I was there was for a free oil change from negligence at a previous appt. Done with Firestone.

Very helpful, very friendly. Showed me concerns they had, made recommendations & answered questions. Didnt treat me like a girl the way the dealerships do. Recommend to everyone!

Very professional, price was great, in and out in a hour. Good coffee.

Found a bubble in the side wall of one of my tires so I brought my car in to get 4 new tires on. They did find that my axle was leaking grease which was good however the rest was bad. I arrived to firestone to witness my car being pulled out of the garage to be moved into another for alignment. When putting the car in reverse and pulling forwards the driver spun the tires carelessly pressing the gas way too hard. This was before he was even close to getting on the lift. And then when approaching the lift having no knowledge of the car while pressing down the gas he opened the door which throws the car in park and grinds the transmission to a stop. So after the car was done I noticed a scratch on my front bumper. It seems they had caught the bumper on the lift or something. I also paid extra for tire pressure monitor services and they couldn’t even reset the monitors right. My dash warning was on for the full ride home and the 20+ minutes they claimed it would take. Reset it myself and went away within seconds. To top it all off when driving my car to a mechanic to get the axle fixed I noticed my car vigorously shaking at 60-70 mph. I told the mechanic about this and I received a call the next day. He asked me who balanced these tires because it was one of the worst jobs he has ever seen. Overall my experience was very unprofessional and is costing me lots of time and money to fix all of their mistakes. I would stay away from this shop. Will be filing a complaint.

Plugged a tire versus patching a tire which caused a flat tire. Took advantage of my 82 yo mom and charged her twice as much for a patch that they did not do after they were told that is what was needed. Tire now needs to be fully replaced because they did the wrong thing. If they dont know the difference between a plug and a patch, they shouldnt be in business.

Feel like waiting more than should have to service is always kind and profestioal

Tires they aint pretty but you need em...Rt. 10 tire is much better

This place is the best there staff help you and if your not sure about something they explain it very friendly too.

Very helpful works there.....

They have a great lifetime alignment deal.

I had a wonderful experience with everyone that works at Firestone who helped me. When I first walked in Bryan was very welcoming and helped me right away. They took my car for a test drive and called me back listing everything they find wrong with it. Sure enough I knew I needed new brakes but I did not know my back left caliper was locked up. Long story short, I told them to just do whatever they had to do, Bryan told me right away before they test drove my car that they have a credit card that I could possibly qualify for and within 6 months, I could make the payments. I luckily qualified for that! I was able to get all the work I needed done within that day which was a blessing. In the end I need 2 back new calipers, 4 new brake pads and roters. My car has never drove better and I can not thank everyone enough for all your kindness and hardwork. I suggest Firestone to anyone who needs great and kind assistance.

Fast service, friendly staff ...replaced my tire with three screws in it....Firestone had been very, very good to me....

Good work, good prices. Solid business.

Brought my 2012 Chevy sonic in for tires and oil change they found my rear shocks were bad had them replaced on site very honest thorough work Bryan and josh and Jeremy were all very helpful my gf needed work on her car as well and they gave her a friends and family discount I will be using them from now on thanks again!

Low pressure light kept going off in our Subaru. Brought into Firestone to have them check. We were told that it wasnt repairable and needed four new tires, and there was a piece of metal in it. Decided to get a second opinion at Town Fair. The piece of metal was a nail, that was not removed at Firestone and the leak was repairable. I will NEVER be back to this location - dont appreciate being lied to!

Friendly, fast, and affordable service. Highly recommend.

The right price good service

Went to this place for the first time for my 2009 Toyota Matrix S to get a oil change and some other repair in April 20/ 2018. I must WARN reader or viewer who looking into this place for their car repair. This Firestone will rip you off. I was super disappointed about this place.I wanna to give NO STAR for this place at all, because of my worst experience dealing with what I thought was an honest company. The other repair I have them do my car was to replace a part in the braking system which the service adviser name Bryan told me that there were a problem with the left front driver side brake that keep locking up. He end up bring up about this issues after I told him to have my tires rotated and to have the auto repair guy to be careful with my front passenger side tires. Because I have learned and discovered that their is a problem with my wheel-bearing. Bryan told me that they can repair that if I like to, but I told them not to because it will cost me more than $600. At first, Bryan thought it impossible for the wheel-bearing parts and labor would cost that much until later he review and check on the computer to see if that were so. He end up see different parts for the wheel-bearing and show me on the computer with the price of the labor. Bryan than told me that he would be happy to check underneath my car and see exactly what parts of the wheel-bearing were the problem. That where he end up bring up about the brake system. A long with about the axle and the bearing problem which was making the noise. The new problem about the brake system was how it locking. We both discuss what the most importation issues that need to be repair. Because I could not afford to repair both issues. I end up pick the break system.After the job was done on my car, Bryan print out a form of paper of recommended service which list of thing I need to have my car repair. A long with the bill. List show Bearing & Seals (front-Right), Firestone Tire Package and Alignment Service. The reason I point out of this recommended service list, I end up bought the wheel-bearing parts online for a cheaper affordable price. I end up having my car repair with this parts I order online at another auto repair place near by where I live. Guess what happen???? They discovered there is nothing wrong with the axle of the wheel-bearing on my car? I was like WHAT!!! I bought the parts for noting and now I have to figure out how to get my money back.This was odd because I was told by two different auto repair place whom confirmed to me that there was a problem with my front passenger side wheel-bearing. I went back to both of the form of papers by those two other auto repair place to review it again carefully. That when I realized Firestone had rip me off. I also believe just maybe the brake system they told me about was a problem maybe was not. I have no prove of that but I can prove that Bryah did lied to me about the front passenger side wheel-bearing issues. Plus, I believe they have over charge me a few thing on the bill a long with the oil change, wiper blades replacement and tire rotation. The bill I paid was over $500.This Firestone company once again I must warn you, do not dare deal your business with them or Bryah. Because you will be rip off to lose more money.

Awesome sauce!!!! I think I found my auto maintenance shop.

Went in for an eligment on my f250. After the eligment was done I had to request to see the eligment report they didnt give it to me. Observing the eligment report a lot of info was missing. I asked the service desk guy and he said their equipment is not capable of doing a full eligment on a big truck. Mind he says this after they did it and I paid for it. I was pissed. After getting to my truck and trying to get in it there was grease and oil from their shoes all over the drivers floor. Town fair tire is the way to go for eligment, tires, and service. Now I know why its never packed here as like it is in town fair

They tried to sell me something that I didnt need they should be ashamed of themselves.

I only get tires from them for my truck and trailer. If you bring in quote from other local places they will beat it. Stop by town fair tire first and then give firestone a try. They dont have as much in stock to install same visit but if you can wait till next day or order ahead then you can save some money. I always check with at least 3 tires shops for prices.

Take my fleet vehicle there a few times a year. Always a fast turn around and seem to do a decent job.

Walked into this place at 9 o’clock Sunday morning had an appointment told the gentleman that the tire needs to be reset because the bead is messed up At 1130 comes out tells me I need an oil change my filter is dirty and that I should probably have my windshield wipers replaced I work 70 hours a week so Sunday is my only day off I don’t have much time to spend after making a 9 o’clock appointment and waiting 2 hr two then try to be UPSALE with lifetime alignment is slightly annoying when I told them the problem and all I was willing to do the truck was fix the Bead on the tire Truck has 30,000 miles on it and I knew the beard was bad because I hit one of Westfield luxury potholes So for me to say here for 2 1/2 hours and then make $20 off of my truck seems like a waste of time for me

These guys are the best hands down.

Had this one guy tell me I cant get an alignment (because my car is too low) anywhere around here and told me id probably have to go to connecticut, next day went to town fair and got it done. Also called to see if they could stretch my tires, they said theyd have to take a look at it, so i drive down there and they tell me at the desk they dont do that. Some of the dumbest people ive ever met work there. Horrible place.

Does good work but expect to have them find other things wrong with your vehicle that will cost extra each time. They excell at upselling.

Great job very professional and curtious

Theyre fine, except for the one time they left the oil fill cap to my engine off and oil sprayed all over the place. Could have been a real disaster.

BUYER BEWAREI am a former returning customer of 3 years and have been returning here to get the tires replaced on all 3 of my familys cars. Each past visit had been smooth and quick and I was extremely satisfied with the service....And then came my latest tire change there. I have a 2008 Honda Civic Limited Edition. It has everything as good as it gets for civics of that year..especially the rims. So, I come and order the best tires they have for my model and year vehicle, and am told that their firestones were the best for my model. I purchase these tires and have them installed. The next day I wake up to go to work and low air pressure signal is on. OK, no biggie, this happens; Ill head over there after work and they will take care of it I told myself. FOUR subsequent visits later that same week due to the SAME tire failing to perform they STILL REFUSE TO REPLACE IT!!! No, it is all my fault. Maybe I hit a pothole? We will reset your sensor. Ok, next day; It is your pressure sensor, again; we replaced it and there will be no more problems. Next day Your valve stems were not replaced due to error on our part, it is fixed now. Next day Your rim is getting worn out and we will put a rubber seal in between it and the tire, this is a common problem when rims get older and get worn. (for a mint 2008 with 15 alloy rims? YEAH RIGHT. Next day I let my spouse drive it to the grocery store (after pumping up the tire yet again), and upon her return i determine to pay yet another visit to finally get this obviously defective tire replaced. A new customer service rep comes out after a few minutes and tells me We have noticed some marks similar to minor curb rash on the side of the tire and we just find it ironic that you have brought us a tire to replace that is obviously damaged by your own incompetence. I almost lost it then and there. LAST time I ever go there. I will drive a bit further to West Springfield and maybe pay a bit more but I am never returning there again. No amount of arguing would convince the rep otherwise; as far as he was concerned I was yet another clown customer to get rid of. I bring my car home and take it to Honda the next day to have them replace it. They inform me that all five of my lugs on the problem tire are stripped and the stock Honda nuts are gone and replaced with aftermarket ones that are a different thread. It ran me about $80 for the new parts plus a whole Saturday to replace them. According to the techs at Honda this was obviously intentional on their part.tl;drwas sold a faulty tire, and had my lugs destroyed after persisting in having it replaced.

Technician Josh Fines is un defeated. Theres nothing he cant fix

Fixed my car. I had an awesome experience.

Very helpful good customer service

Appts are made but car isnt brought in (to garage) for up to 2.5 hours afterwards.

Maybe it was just today but they forgot my windshield wiper fuild.. crazy

My fav care for my car

Very bad customer service, they want you to get what they want. 😤

Very professional and informative..

I bought my Tires here and there customer service is very poor not friendly at all

Excellent customer service

A good place

Staff is always friendly

Feels like Im gliding on air again!

Never go to this store they trap you😡

Good deals

Very helpful

Excellent service

Good deals

Its OK when in a jam

Honest and through