Excellent ice cream and experience but they only have one person at the moment, I hope they can find more staff, so they can help clients quicker. I can’t wait to go back there to try some new flavors. We had the “Wake me up”and the “Mai Thai” and they were delicious.

An entirely new way to make ice cream! Its also entertaining to watch them make yours (or others). They have great flavors and numerous toppings-you cant really go wrong.

Great ice cream! They make the rolled ice cream in front of you which is really cool and there are a lot of flavors to choose from. You can also go crazy with the toppings and add as many as you want. Its tasty but its certainly not cheap for ice cream at $12 a bowl

Not just the ice cream but the shake was also really good. I tried the Nutella and banana shake - super thick and creamy. So delicious that I gulped it down in just a few minutes!

Great place to go fun atmosphere

Mmm very good actually I got the 🍓 fantasy really flavorful.

This is my favorite spot to go to whenever im in the city! I love how they call you so you can see when they are making your ice cream, and the toppings are unlimited so I was able to get more toppings once I finished the top layerThey also have so many flavors, I cant wait to try something different every time I go!

Reminded me of a strip show for ice cream. Very fun and yummy! 🤩

If you are in the San Francisco area, you need to try icicles. After you pick from the menu, they call your name and make the ice cream right in front of you. The nice thing about having rolled ice cream from this place is that the ice cream is cold and stays cold without melting fast.

Price (4/5)reasonable price like other icecream shop.Taste (4/5)*Thai tea ice cream - taste like Thai milk tea. It was interesting to watching how he was making it. I could find any special thing in roll icecream compare with other ice cream but it was fun and still tasty. I liked their unlimited topping. I was so sad my cup was too small to get more topping. There were many kind of toppling and they were good.Service (4/5)They were nice but not that friendly.Interior (3/5)Few tables and not nice Interior

Such a different, but awesome way of making ice cream!!

Horrible service and long wait time. Takes a really long time to get what you ordered. I Had to wait 15 minutes for the tea I ordered and when I first walked in I was waiting for 5 minutes to order because no one was behind the register. The people making ice cream just ignored me and don’t offer to take my order.

I Love it and its so good! And customer service is great thank you Mike! We will be back!

They have vegan options! There are several non-dairy versions, at least some made with coconut milk.I got one with coconut milk, banana, and almond rolled ice cream topped with banana, mochi, almonds, Oreos, and coconut flakes (see menu photo attached to my review). Everything was delicious and it didnt take too long because there wasnt a line when we arrived. I would imagine there would be a wait otherwise as everything is made to order.Watching your ice cream being created from scratch is definitely a worthwhile experience, and the existence of vegan options is alone worth praise.

Cozy and great taste. Long wait but worth it. They provide UberEats and Doordash. They take cards. They scored 92 for Food Safety as of May 1 2019 which is Good. Its right next to the parking structure where I parked my car. Ice cream is a bit pricy but its okay for the price of location.

Very delicious home made ice cream that arrives in an interesting shape and style and is being prepared in front of your eyes. It would have got more stars if the price was lower (9.25$ for a bowl) or if there were sizes to choose.

Super fresh ice cream (dairy free available as well) that you get to watch being made as you wait! Super friendly staff and unlimited toppings, what else could you possibly want? 👌

Good service and delicious ice cream at a large space in soma. Prices are on the higher side and the environment isnt super clean but its a good place to hang out if youre looking for casual dessert!

So good they ask you what topping you want and there so nice go ther 5 star

Give it a shot this is really a special experience

Only 1 people makes the food. Waiting time is forever. Took long enough to take a nap

OMG

A new place for ice cream in town. A little expensive but you can split it up to two cups and its more than enough for each person.

With so many amazing ice cream spots in SF, I figured Icicles might be more of a novelty, but I ended up walking by and decided to give it a shot. To my surprise, the ice cream was actually delicious, really good bases and then they have an assortment of mix in options and unlimited toppings once the mixtures are done and rolled. The potential combos are nearly endless. Not sure I would go out of my way to come by here, but if youre in SoMa and want something sweet, you wont be disappointed.

What a cool place, no pun intended. The method is so interesting. Its like pouring cream in your freezer and scraping it up, not by you but some super talented chef. The way they mix in things like fruit and other things is very creative and surprising. Vegan friendly too.

It is good

Very unique experience! Im not sure what its like during the day but I went at night and the neon black lit vibe was very unique. Ice cream was also good and it was nice to be able to see it made right in front of your eyes! would recommend!

It’s a really nice place. Seeing the ice creme being made infront of you like the ones you see on instagram is really nice to experience. Also their prices are very competitive and you have unlimited topping choice which is great. The service is great and with a smile which is always nice to have!

I discovered this place by accident, and I’m very pleased I did. I feel like my hysterical fascination with ice cream has finally been satisfied. But, no, wait, maybe I’m an addict? Icicles 4 EVA!

This place is amazing! Warm welcome from staff as I was a newcomer. The ice cream was top notch and the amount of toppings you can choose from is awesome. Actually ended up being my favorite snack on my last trip to SF.

This place is the best, i have no clue how they do what they do...but DUDE you have to give them a try. $9 each is not too bad for the product you get, or their time and effort, and the great service add it all up= priceless. However i f you are cheap as i am they will spit into 2 cups = 2 portion. Now thats a flippin deal

Okay so $10 for ice cream is kind of a lot, but it is downtown San Francisco and, more importantly, its absolutely freaking delicious. Now I consider myself a bit of an ice cream expert, my qualification? I love ice cream. Its a vessel for delicious bits and pieces of goodness and drizzled toppings.This is pure, delicious, smooth, creamy base (sorbet is an option too, but ice cream) that comes in many combinations to help you create something fantastic. We got the all fudged up. Then, there is a then, you get to enjoy watching them add the basic ingredients and freeze up your ice cream rolls. Its a good amount that my husband and I split. Finally you get to add from an abundance of toppings. Take advantage of that. We added toasted marshmallows, whip cream as well as Nutella, white chocolate, and caramel drizzles. This is in my top three ice cream places. Smitten is delicious, amazing, but it lacks what I love with my ice cream which is bits providing a change in texture and added flavor. Treat yoself!

Great service. Went there two nights in a row like a big fattie because it was so good and they took care of me so well.

This place says unlimited toppings by charging you $9.20 out the door but the way its prepared thats just not worth the money but definitely an experience to enjoy if youve got the extra money!

Unique twist on serving ice cream. Plentiful portion and generous toppings.

It was bussin

They have every ingredient that you could possibly want to mix with ice cream. Toppings galore. So fun to watch the process!!

SO GOOD! such a cool place! I am addicted thank you so much! Best ice cream in SF!

They have excellent service and tasty ice cream with a ton of topping flavors, 10/10 would get icecream there again

Delicious hand-rolled, punnily-named ice cream and ices. Whats not to love?

Had the Pina colada, non dairy, pinneaple and coconut, with banana topping. Excellent 👍.

Amazing icecream, best in SF for sure! Check it out! Though the pricing is high this niche icecream shoppe delivers in spades with the amount of care and quality thats put into the icecream.

Amazingly good! Definitely worth a try if you are looking for something a little different.

Had the mai thai (Thai tea flavour) ice cream, and it was really good. Theyre super fast at making the ice cream as well. Knocked off a star cause theyre a bit on the pricey side.

Nice friendly people. I would check this place out interesting way for ice cream to be made.

Heres ice cream was really really good. So delicious to me. Like jelato. It was Chewed.I recommend to you a nutella taste. I hope to visit here again.

Overall its a good place a little pricey but my main concern is its card only no cash... The problem with that is not everybody has credit cards or ATM cards...

Simply amazing

These guys are artists, enjoyed both icecream and watching the process.

Good place to explore new ways to enjoy ice cream

My favorite signature hand rolled ice cream flavor is Gotcha Matcha with Strawberries, Bananas, Mochi and roasted marshmallow. 😍❤😀😁😉🍦👌

Hand-made frozen treats created in front of you with unlimited toppings! Super delicious :D

Loved the Ferrari ice cream.. my first Roll up ice cream ever and it was soo good to watch it being made.

Makes ice cream very fast and it was very good, they also make it infront of you and it looks very nice.

Staff was friendly, service was good and icecream was unique

First time. Liked it a lot, since its not to sweet or heavy ( matcha and strawberry)

Good ice cream but the service is a bit slow.

First time there took 25mins lol ice cream was weak

This place is actually pretty horrible it has basically no seating the ambiance is lacking and the options of flavors also lack. The price is too much for What you get. Totally overrated.

What can I say? SF first Icicles outpost has opened in a low-key quiet fashion. Theyve the same offering as their other locations, but this shop has a new flavor. And that number is #14 Ferrarii. Think Ferrarii Rocher the gold foil chocolate covered with almond bits. Young talented staff will get you going with minimal wait time as there are seven freezing pans each assign to a worker. You can actually watch them make your order through glass sanitation safety glass, a standard procedure these days. Unlimited toppings with additional five to top off on your own. Seating is limited to nine mostly a corner couch and two folding chairs. Soft opening is Sept 5th to 24th with operation hours of 5-10pm. For those undecided, you can go for the secret menu, or asked store manager Michael to make it for you. Youll be glad you came. My friend Cherylynn N made the trip with Tater Tot. She has FTT and picture on Y*lp to prove it. Way to go Cherylynn!

I love the ice cream it was so soft

Good ice cream, kinda in a dump

Good ice cream, beautifully presented.

Rolled icecream thats really good

Good ice cream though pricey

I really like this place, great service!

The staff are unkind, unhygienic (friend found 3 hairs in his ice cream), and dont let the ice cream freeze until scooping it up. Price is $10

Great Experience all around.

Great homemade ice cream 👌👌👌

The best ice cream in town

Cool idea, and love the ice cream

I asked for chocolate ice cream and they gave me something else and charged me $10

Good customer service

Very nice place

It was great experience

Only complain is that their non dairy selection is very poor. Also when you go in groups, theres a high chance you wont be getting all your orders around the same time. Youll get an order or two, then some people who were behind you in line will get theirs, and then the rest of your groups will be made. Bit of poor organization, but I suppose not a huge issue.

All around great!

Ice cream with STYLE!! Loved the presentation!!🍨🍨🍨🍨🍨

Good ice cream

If your gonna sell stuff here for a very expensive amount of money, go to Beverly hills.

I love Icicles!!

OMG so super awesome!!!!!

Nice PLACE

Simply the best in town

Expensive delicious ice cream

Definite NOT cheap, but good.

Cool and interesting

Best Ice ever!!!

Small clean *cash only*

Yummy

Great!

Love it

Yum

So in Love!!!!!!

Very tasty I would gladly return and recommend it to 94%

Something different for those who do not know the concept ... but the preparation of the product is not very good