They had a Salsa post-lock adapter in stock (actually 2 of them) when nobody... and I mean nobody has these. Online order was easy and the pickup was available right away. Friendly staff on site when I arrived. This was a huge help in getting a regular rack on a recently purchased eBike without standard rack mounts.

I ordered the army green 4130 from State Bicycle Company. I took it to the crew at Valencia Cyclery to have it assembled by professionals. I took it over early on Saturday October 3rd, 2020. Cory and his guys assembled the ride that same day. I was so impressed with the customer service of all of the VC family in the shop and the showroom, that I also purchased a Brooks B-17 saddle for the my bike on the spot. I’m sorry I took so long to thank all you guys at Valencia Cyclery for the awesome experience of being a customer of your business. I’ve been a little too busy enjoying the ride you assembled for me! My thanks to you all is well deserved. I know where I’m headed for great service in the future. Thanks again, VC!

Love the staff - everyone I have encountered at Valencia Cyclery is knowledgeable and eager to help. Ive received the same caliber of service just coming in to put air in my tires as I have coming in to purchase a new road bike. All of the bikes and accessories etc. they have are high quality, reliable products. I love that theres a variety of products, helping me stick to my budget while getting products I trust.

These folks are so kind and thoughtful, have always taken the time to consider my schedule as a bike-commuting teacher. Appreciate you!

The best bicycle shop in SF . Ive been a loyal customer for 20 plus years, and hopefully 20 more. Experienced, customer service oriented employees, without the snobbery.

Received excellent customer service all around - testing, recommendations, explanation of benefits and services. Very pleased with my purchase and overall experience.

I recently purchased some hard to source Bontrager tubeless road tires. The process was easy but shipment options should have been available. Fortunately a friend of mine lives in SF, and he agreed to pick them up and deliver them to me in Truckee during his next visit. Counting on my friend.

Nathan helped me find the right bike. He was knowledgeable and patient. He answered my questions thoroughly. The shop itself is a neighborhood institution. They have a good selection of bikes and accessories, and no shortage of friendly advice.

These people are awesome. They have the best customer service and are very knowledgeable. Thanks for your help!

Their site says “same day service, just drop by” but when you do, they’ll tell you if you didn’t buy the hike from them, then they cant.I stopped buy just to diagnose a simple problem in brand new bike i bought online so I can report the issue. I was not even hoping to get repaired immediately or anything and willing to pay. But they spent so much time just asking us about all the other bike shops we should go to. The bike is stiff, how will i get to those shops?The lack of empathy and ethics for customer service is appalling.

There are no nonsense group;. Efficient and very professional. Im looking forward to picking up my new bike and buying my equipment from them. I would recommend them anytime. Jojoe

I’ve been going to Valencia Cyclery for over 10 years. I’ve used their services to purchase a couple of bicycles, but where they’ve made the most impact for me is through their repair shop. Always super-thorough and honest about what my bike needs at the time it’s brought in. They are really fast and efficient (never have waited more than 3 or 4 days for a repair job) and the high level of expertise is obvious by the time my bike is finished. It really feels like I’m picking up a new bike! Always money well spent!

Very friendly staff and they have a good inventory of parts and bikes

I stopped in to buy a patch kit. Asked a question about why my previous patch completely failed, and they had really great answers for me, and a lot of patience even though they were in the middle of fixing bikes.Even after fixing tubes my whole life, I still learned something from these wizards of bicycle maintenance!Such a huge asset to the community, buy your bike here!

Always a pleasure to visit the shop. Great service every single time.

Super helpful, friendly and knowledgeable. Love these guys!

Very good customer service and very knowledgeable. And right in the neighborhood.

Good products

Staff were extremely helpful and they were following very strict COVID precautions, which was very good. Helped me get the perfect size bike for my height and also provided 10% discount on accessories.My 2 cents : Please do a temperature check while allowing customers into the store - its helpful for your staff and as well as for the customers during these times

Good customer service and really honest feedback .prices are reasonable . lots of services here and they have what i need . i use to deliver parts here with golden state overnight and now im buying stuff.

I am satisfied with my tune-up, they are very communicative and they did a good job, a little expensive for my pocket, they should include a tire and grip wash at the time of delivery to do it 100%. Very good work thanks 🙂

Best services ever, you guys did super good job to my bike (tune up) and also fast.

I went there knowing exactly what was wrong with my bike. But, since I bought it there I wanted to get a second opinion. They brought my bike in and 2 minutes later came out and told me something else was wrong. They told me my chain was worn out and my cranks were loose. But I knew that the real problem was that I had lost a few bearings out of the bearing cage for my bottom bracket. So, I gave them the benefit of the doubt, and asked for a new chain and bearing cage. They said they couldnt sell me a bearing cage without taking my bike apart. ( Which I can figure out by eyeballing the bottom bracket) Also, they didnt carry cruiser chains. Only BMX. So I had to buy two chains. (Which were different designs, so made it a hassle to install.) So, after I go through all that, I go for a quick spin around the block. Guess what, same problem. Spent money I didnt have to and got something I didnt need. Now Ive got a chain with two master links. (Translation; two weak links) Im never going back there.

I went in to test ride a couple Trek Domanes to get an idea about my size of bike. The guys inside were super nice and helped me out. While I didn’t buy a bike from them as they didn’t have the model I wanted. I would recommend this shop.

I came to pick up my bike after having it serviced and I was a bit late after closing time; the staff was understanding and took care of me anyways. Thank you!

I had a great experience here - Lito helped me find the right road bike for me, in the right size. He was also incredibly accommodating of my request to not step into the shop (being extra cautious in this pandemic before seeing my family next week!) and brought the bikes outside for me to test ride. I bought a bike on the spot and I couldnt be happier.

I purchased a bike online in the middle of the night. About a half hour before they opened the next day they called and my bike was ready.

Friendly staff helped me get a well-fitting helmet, padded shorts, and water bottles while explaining the differences in products

Awesome customer service. Need a simple repair and they knocked it out in minutes

Very straightforward service and great perks after you buy your bike such as 10% discounts. Nice people who help you try out and find your right size. If you do want to test ride, just be sure to bring a photo ID and a debit or credit card. Each test ride is about 10 minutes.

I went there to get a tire fixed. Went ahead of time without my bike and the guy at the front, Austin, was beyond nice in trying to figure out what I needed even without my bike.When I went back they were super honest about how busy they were (which I REALLY APPRECIATED because I brought my bike to another shop recently and they kept it for like 10 days longer than the week they quoted me at).They then explained what my bike needed and just sold me the parts (so a financial loss for them). I learned to fix a tire right then and there and they even pointed out when I was making mistakes.A great and trustworthy shop and nice people!

I have a1970s bike and needed a replacement wheel. Other shops had said it would be difficult but at Valencia Cyclery it was no problem. Super friendly, helpful, fast and incredibly reasonably priced. Ill definitely be coming back here.

Great honest feedback and advice from the staff there today! One guy in particular (who lived in Montreal for some time) was very understanding of my situation and bike needs. One side of the store is the retail part, and the other is for repairs. Professional service, I recommend. Plus, got a nice vintage road bike for an excellent price there, that I will use for my month in SF

Great people and service

There is a reason why there is always a line! Valencia Cyclery mechanics and employees are overly knowledgeable and helpful when it comes to fixing my bike and answering all my questions.

These guys are the best with customer service. They will treat you well, are super chill, give lots of options. dont try to pressure or up-sell. They value your relationship and treat regulars well. I have purchased two bikes from them and many bits and pieces, including shoes. They dont do pro fitting, so keep that in mind. They will fix a flat in a jiffy. I like their shop and their repair side. I will keep going back. Buy a bike and get a bunch of perks, as well as a place to go when you need help or information.

Absolutely fantastic bike mechanics working at Valencia Cyclery. Bought my bike in thinking I had certain issues, after an assessment and an estimate, they fixed my bike up within a couple hours and tuned the whole thing! Didn’t cost an arm and a leg so they were absolute life savers and I was on my way. I highly recommend!!!!

Amazing service, unexpectedly fast turnaround on a new bike build and really good advice generally. Ive had a couple of tune-ups here in the past and its always the same consistently great experience. Really happy.

I just want to say a huge thank you -- its not easy to shop for a bike during COVID, when you cant go in and look around. But the guy who sold me my bike today picked the perfect bike for me. Im in my mid-40s, a mom, and I just wanted a comfortable bike to ride with my daughter. The bike he picked out for me is literally the most comfortable bike Ive ever ridden! And it was on sale. And he made sure that it wasnt too big for me because Im a shortie. I appreciate it so much -- I had a great first day of many great days of bike riding with my kid!

Every time I need something, even particularly weird/annoying small service parts, Valencia has it.

Your customer service was easy going, knowledgeable, patient, and great. I had my two young boys with me and they got a little wild but Tim gave them some things to play with while we talked and was cool with the situation. Furthermore, Tim provided details of service for first 6 months and other helpful suggestions to get back into the bike riding groove. When I returned William was the same, positive, cool, and provided similar great info and suggestions to jump into the sport. In my work, I deal with a lot of people and some of them are rude, inpatient, and just plain “assholes” (pardon the language) so the experience with Tim and William was positive and a perfect example of great, old school customer service. I plan to return to your business frequently and will refer friends and family.Thank you.

The owner of Valencia Cyclery was opposed to bike lanes on Valencia 20 years ago, so its no surprise that hes opposed to improving it to a protected bike lane. I bet all the cyclists who have shopped there over the past two decades didnt realize this.Ill never spend another penny here. Its absurd to complain about losing a handful of parking spots out front when there is an affordable parking garage less than 2 minute walk away.

Third generation Val Cyc customer. We have the *best* experience with them building our bikes, repairing our bikes, and getting the best tips for lights, helmets, accessories for our entire family. Tried more local bike shops but did not like their higher prices or the attitude, and always go back to Valencia Cyclery.

Great service, great parts, now selling e-bikes and ebike parts!

Always friendly courteous and helpful. Not 5 stars because their selection is more mainstream and somewhat lacking if youre looking for higher end products/components. Not that their stuff is bad, just more mainstream household names/brands

My only experience was seamless. I went to Valencia Cyclery because I found their BikeFlights landing page. I was assisted by two gentlemen who ensured all paper work was properly filled out. I appreciated the attention to detail. My bike was shipped cross country. They did an excellent job of packing the bike. Everything was properly disassembled and padded. Very impressed with the packing of my bike. Thank you very much.

Great local bike shop. Ive had road and street bikes serviced a number of times, they always do a great job. Recently we went to them for toddler helmets, the fitting was fantastic. I moved neighborhoods but I still come back here.

This is the place to go by your next bicycle and all the gear you need. They have everything, they know everything, and they are very friendly. Get your bike on at Valencia Cyclery!

Lived my whole life in san francisco, ive bought a half dozen bikes from valencia, exclusivley. great prices and helpful sales and service. had a shifting problem with my wifes bike and they took a look and fixed a fairly small problem that no other bike shop in the city would look at without a 4 week wait. thanks for being about bicycles and riding. you guys have soul!

Update: The manager called me and sincerely apologized for the behavior described below. Apparently I was correct about not needing a pickup, so I ended up paying for a pickup that was unnecessary. Im still disappointed by this whole experience, but Im encouraged that the manager made an effort to contact me and ensure me that the employees behavior would be looked into.Previous review: Very rude and unprofessional experience with Bruce in the service department. I shipped my touring bicycle with Valencia Cyclery and was told over the phone ahead of time that I didnt need to pre-arrange for pickup, just bring a shipping label; they would give it to UPS next time they received a delivery. I thought this was a little strange but didnt question it because they specifically brought it up. After dropping the bike off, I called to check on status, and someone else, Bruce, answered and was inexcusably rude. He laughed at me when I told him what I was told about pickup, telling me that UPS rarely comes by anyway, and even if they did, he wouldnt give them my bike, and then flat out refusing to help, repeatedly saying, Thats your problem. I politely asked for his help to fix the problem, offering to pay whatever was necessary to get my shipment on its way, and he continued to get more and more condescending and rude, offering no help whatsoever, and specifically refusing to schedule a pickup with UPS on their account, even if I paid for it. I hung up with him and contacted UPS instead. In the end, the solution turned out to be a simple order placed on UPSs website for a reasonable price. All Bruce had to say was a polite, Oh you need to call UPS or go on their website and schedule a pickup. Instead, he chose to treat a customer like dirt and make an enemy. Do not reward this kind of attitude; dont go to Valencia Cyclery.

I was very satisfied with my first repair experience at Valencia Cyclery. I went in on a rainy weekend day, which means a busy day for a repair shop, but the crew was friendly and showed me what was broken on bike. They got me a reasonable quote and said they’d try to get it done that very same afternoon.Shortly before closing, a got the call that my bike was fixed and ready to go! When I picked it up, everything looked great and they even offered me a discount on an additional repair if I was able to chase down a manufacturer specific part.Friendly, fast service; hard to beat that.

Valencia Cyclerys weird stance against a car-free Valencia St. has put them firmly put on my do not shop list. with so many other excellent bicycle shops in the area, they will not be missed.

These people were nice - they helped me pick out a helmet AND they were having an awesome winter cycling gear sale last week. It was pretty sweet. On the other hand, they were fast talkers. A turn-off because I had such a great experience with the guys at Tread in In wood, that the guys here seems like they were pushing things on me like car salesmen. As Meg C. pointed out, it might just because this place is for the not-so-novice rider and theyd rather be talking to their biker buddy.

The owner of this bike shop doesn’t want protected bike lanes for Valencia and is ok with all the car/bike collisions on this corridor. I’d recommend finding another merchant that actually wants your SF biking experience to be better.

Generally not many options / variety but its a small location so can be forgiven. That being said, maybe I caught them on a bad day but the guy there had no social skills and made me feel like he was annoyed that I was shopping there. No need for that . Lots of other options in the area . Check them out instead

3rd gen Val Cyc family. Dont know who to start with on the kudos. Ill start with Nathan. He built my teens bike. All the service people can talk literally to anyone at their level about their needs. Then the repair guys are total rock stars.We tried other bike shops, but were unhappy with the higher prices, slow service, and the attitude. We get the best tips for helmets, lights, and all accessories. You.Are.The.Best.

These guys are great,they listen,know what theyre doing and they are local been in the city a long time,very good operation

Cory boxed my bike for taking on a plane. He did an excellent job and was very thorough - both in the packing and in making sure I knew everything I needed to put the bike back together.

I took my bike in for a $200 tune up and it came back very clean, but with lots of new problems. The chain was dry and very noisy. There were two new squeaky sounds (metal on metal), my seat angle had been changed (why??), my chain was skipping, and there was some cleaning solvent residue on my rims that caused my brakes to barely work, which was scary. Id much prefer a functional and safe bike over a *squeaky clean* bike. Squeaks are bad.

Dicks Sporting Goods in Daly City didnt have what I wanted but recommended Valencia Cyclery...Sure enough they had 3 different levels of bike trainers...i picked up a trainer, 2 t-shirts, glasses and I was out of there in 30 -35 minutes...I had forgotten that when my brother lived here in the Bay Area, he used to buy all his bike gear here...the staff was very helpful and knowledgeable...I would rate my visit just like the Sunday pink section rates movies...the little guy is standing in his chair clapping his hands off...great job guys...

Please could you please let me know some email address in order to claim some warranty?, thank you so much.Regards!!

Weve got a pandemic and you cant put your selection of bikes on your website, you insist on an in-person visit? Seriously?

The manager of this place is a very rude person. He was not here when we first arrived and all his employees were very nice to us trying to help us because they understood we were in a kind of hurry because traveling with our bike. He told us that if he was there when we arrived he would not have take our bike because it is a lost of money for him to repair it. He was judging us, asking why we choose to travel with this kind of bike and telling us we should not have take this one and that he could sell us good bikes to travel with. Finally they repaired our Rollhoff gears but did it wrong, we had to take the bike to another bike shop to fix it. He charged us way more that what they told us when we brought the bike (because there is 2 cable on the gear but they knew it before), telling us that the best mechanic of the city worked on it.... When we see the result I doubt a bit.//Update after the answer of Paul :I made a mistake in my comment, sorry about that. It is indeed the cables of the Rollhoff system that we needed to change. This is in no way unique because of our bike it is just a standard Rollhoff system and our shifts were reversed when we took our bike. But we couldnt realize it when we took it back because we could not pedal because of other issues.I dont blame Peter who was very nice and helpful to us. Everybody do mistakes that happen. What I blam is the way you talked to us and your sense of customer service.

Nice low pressure bike store with a big selection of bikes and components. Competent staff. Pricey for new bikes, best bet is to buy used or go for something at the end of a year.

This place is amazing, I was trying to buy a folding bike to take to my country (Argentina) and Paul O did his best to help me. I am really happy with his support and I hope to see him again in my next trip to sfo. Definitely is the bike place in San Francisco. Thanks a lot!!!

Super friendly and helpful!!!

Fast, reliable, precise, friendly and a fair price.

I just bought helmet, u lock and some lights for my 2nd hand. Happy with the service and the staff has been helpful to answer my questions. It was a really good experience and definitely a good bike shop and repair at Valencia.

I do my own wrenching on my bicycles. Usually if I need some small bit to get the bike running right I go to the service shop and they are glad to help. Great selection and knowledgeable staff.

Great shop for any sort of cyclist. Ive always had a great experience with their team here. Recommended to get anything related to your bike fixed! (and not expensive :))

Vaughn helped me out today. I appreciated his professionalism and kindness. I bought my bike at Valencia Cyclery because he made the process non-intimidating. I would highly recommend this place.

I used to shop and get service from time to time and the shop is ok but I never will again after learning the owner is fighting AGAINST protected bike lanes in San Francisco. Take your business to a bike shop that actually cares about the safety of its customers.

This place is full of win. Friendly, professional, generous prices, and excellent workmanship. My wheels are spinning nice and true. Im going back for a full tune up when Im back in San Francisco, CA. Thanks jason!

I feel comfortable knowing that Valencia Cyclery has very fair prices. Even after doing my own research online for the same products they seem to be the same if not lower during sales.I came in as an uninformed cyclist and was patiently attended to for a solid half hour. They let me try out multiple bikes, wanting me to make sure I felt comfortable on my ultimate selection even though I was ready to take the first one I tried.What I was impressed by was that they closed the door and put up the closed sign, but didnt rush anyone in the store. That day I went, they officially closed 30 minutes after they shut the front door and the last customer walked out. That patience!Then they remembered me a few days later when I came to pick up the bike! (Whoops, maybe I stayed too long the first time)If you purchase from them, they offer potentially free tune-ups and adjustments within the first 6 months as you break in your bike. Theyll also do additional accessory purchases/installs for 10% off.

Dropped in today shopping for a new hybrid. Was approached immediately by Vaugh. Super nice and very knowledgeable. After a few key questions he narrowed it down to several choices. Left with a new Specialized hybrid, new pedals and shoes. Pedals and cleats were even installed while I waited! Hands down one of the best shopping experiences!! Thanks VC!!

But they always have what I need and willing to help. Great people!!

Helpful staff and I like supporting local business. I bought my bike here and come here for everything I need related to it.

Had a nightmare experience after taking my road bike here to get serviced. Took it in to replace rear shift cable, was up sold on their expensive major tune up. Long story short, they messed up the rear hub job, admitting they didnt do work theyd previously claimed theyd done, before trying to pass the blame to me saying it was my fault for bringing them a faulty part (after they happily took my $200). Despite a 60 day guarantee for their work, they wanted to give a partial refund for the part they screwed up to get rid of me instead of fix the problem. I had to basically force them to send it to the manufacturer who actually bailed them out and fixed it for free.For as much as I love to support local bike shops, I tell every and any cyclists not to take their bikes here.* Follow up to Pauls (owner) post below:What Paul fails to mention is that his mechanic recommended the $200 major tune up after noticing a small wobble in my rear wheel, and wanted to replace the bearings. I told him sure, Id also like the bottom bracket replaced, the wheels trued, and some other minor work, to go along with their recommended work of changing cables, etc.First, they did NOT replace the bottom bracket (I told them Id pay for the part), I have no idea why. My instructions were clear. It wasnt worn out, yet, but it had 10,000 miles and it was time for routine maintenance. It was like they were saying Yea... we just dont feel like it.Second, it was only after their mechanic went into my rear hub did it start having major issues. When I first got my bike back, it was making an awful groaning sound only for the mechanic to admit he replaced the wrong bearing. I brought it back, and they replaced the correct one. Same problem. Brought it back. Mechanic realize he used a steel bearing instead of ceramic bearings. Thats a really silly error for any competent mechanic to make. Check the parts you need, but problem still was not fixed.At this point, over a month had passed and Id traveled back and forth 6 times with my bike in worse condition than when Id brought it in -- it was inoperable. They admitted they were out of ideas, and the owner admitted that the mechanics didnt have the experience to handle the issue. They wanted to sever ties because, according to service manager Weve spent a lot of time on it. Too bad I dont pay you for your time, I pay you for your service, and if you dont do the job I paid you for, I want my money back (they guarantee service for 60 days on the $200 tune up). I told them first and foremost I wanted it fixed though, but they just wanted to give me $80 bucks to take it somewhere else. I didnt want to accept an inoperable wheel that they messed.They told me they were going to send the hub to the manufacturer, but called again to tell me they hadnt and werent going to, as theyd given it another look and couldnt figure it out. In short, they just didnt want to pay for shipping. It was only after telling them Id hold them fully liable for the damage to my hub that they sent it, and lo and behold, the manufacturer just replaced the hub with a refurbished one, for free. There was no manufacturing defect as Paul claims, hes just trying to spin a story.More than anything, Im just really disappointed with dealing with these people. Its not about the money, big picture $200 is not going to impact my life. What does, is instead of trying to do right by a customer, they figured theyd cut their losses (at my expense) and just try to get rid of them, quickly shifting the blame to me (as you can see below). I was very patient with them until this point.If you dont want customers to write bad reviews, then do right by customers. Im happy to pay for quality service and support a shop likely with small margins, but this is business and if you cant provide the services you advertise, then you shouldnt offer them, let alone take customer money. In all, I went back and forth to this shop 8 times, and didnt get a rideable bike back for 2 months. Take your bikes somewhere else.

We didnt buy from Valencia in the end, but Vaughn gave us top notch help and advice. Prices and range of products were great. If youre local, you cant go wrong here.

Valencia is one of the busier and more popular bike hangouts in SF. I have had a number of experiences there, varying from excellent (I love the bike I bought) to confrontational (defective part discovered after warranty expired). I dont ride all that often -- about once a week.Soon after buying the bike from them I bought a mirror that was supposed to stick onto my helmet but didnt get around to attaching it for several months. When I did, it turned out to be defective, with the part that was supposed to by sticky missing entirely. By that time the 90-day warranty was out, but I was hopeful that since I had only opened the package the day before they might be somewhat sympathetic. They werent at all sympathetic -- never mind that it was clearly a factory defect!Recently the rear (disk) brake failed without any warning. I took it back to them and they diagnosed this too as a factory defect. But since it was out of warranty, they still wanted to sell me the parts and charge me for installing them. After some negotiation they agreed to install it for free.I have had maintenance performed on my bike twice. On both occasions I had to bring it back because it wasnt shifting between gears properly. At least, they didnt charge me for that!There are many employees and several of them have been extremely helpful. But you never know who youll get.I continue to go there, primarily because its a convenient location for me. Not having lived in SF for long, I havent yet found or heard recommendations for places that sounded better.So I guess Its okay.

Helpful, super knowledgable staff. They helped my buy my first bike since high school. Ive been extremely happy with the entire experience, and will probably get my bike serviced there until I move out of the neighborhood, at which point Ill probably just let it slowly fall into disrepair until it one day rebels against my neglect and ejects me into cross traffic.

I was looking for a specific bicycle and they were the best-stocked shop in San Francisco. The salesman was pleasant and let me testride the bicycle around the block before buying. Great selection, reasonable prices, no complaints.

It was great. They are so helpful there.

Some of the people who work there are uneducated about parts they carry and their disposition is somewhat lazy.

Shop replaced one of my pedal cranks with bracket and three weeks (or 5 to 7 short rides) later it fell off while riding. Luckily, it happened within the 30-day service warranty period. When I took bike back, they offered no explanation or credit, and even tried to talk me into reusing their services for some BS safety issue they made up. I have NO confidence in the quality of their work and Do Not Recommend

Bought my bike there. Got great service. Took two bikes for a ride. Very patient seller. Got three months of free service. Love it

Helpful staff, good selection of merch.

The guys at Valencia Cyclery were super helpful when I bought a bike there.I actually put a deposit for it over the phone - they had what was supposed to be my size in stock (based on what I was told in another shop), and this way I made sure I would have the bike for the next weekend.I arrived just in time before they closed on a Friday to pick it up, they put my new tires on and let me go. Only glitch: riding the bike on the few blocks between the shop and my place, I realized the bike was probably a tiny bit too big for me.Came back the next day, they allowed me to try extensively the size below and the one I had bough originally to make sure I made the right choice. I ended up confirming that the smaller size was better, and they exchanged my bike without any problem. I really appreciated that!

Employees were cool and helpful. I bought a new light package for my bike. Quick stop on the way home from work.

Theyre always my go to first bike shop in SF.

Really helpful staff here in a laid-back, no pressure sales environment. I was really appreciative of the assistance I got selecting a bike (and then getting set up with all the accessories Id need).

Got a flat tire riding to work, so I stopped right in and got a flat fixed in under 10 minutes and just 16$. Would definitely recommend this shop to others!

I was traveling to SFO and shipped my bike to VC. I initially emailed them because they were close to where I would be, a Specialized dealer and had great hours. Even though my bike shipment to VC was delayed (no fault of VC), they still had my bike ready when I needed it! When my bike was shipped to them, it included my measurements. One of the awesome things I loved is when I picked my bike up from VC, the seat, handle bars, stem, etc. were dialed in perfect! No adjustments necessary!When my bike arrived at their shop, there was some slight damage to the box from shipping. They noticed my wheels were scratched. They took pictures, notified me (before pickup) and were concerned. They were prepared to file a damaged shipment claim! When I picked it up and saw what they were talking about, I told them it was my doing from a wreck a few months ago.They were busy on pickup and drop-off day, but were very helpful. Watching them interact with other customers, it didnt matter if the customer brought a beater or new bike; I watched them treat each customer with the same courtesy and service. Next time Im out there, they will be my go-to shop again!Long story short, they had great communications through the entire process/trip via email and phone. The build-up and breakdown for shipping was good. They seemed to have a good selection of bikes, equipment and supplies at the store. I watched them treated each customer with value and respect. And even though I was only there for pickup and drop-off, they treated me with the same care as some of their local customers (or they appear to be local customers). I couldnt have asked for a better experience!

These guys are great. Excellent price, fast turn around and they even made a bunch of tune ups I havent paid them for.

Very busy, so even basic repairs take quite a while. Otherwise, decent prices and excellent service.

Awful place with incredibly unhelpful staffs having cold heart. I asked them to repair my bicycle; they charged around $200; it broke soon. Not recommended.

Bought a bike there and had a great experience: they didnt oversell, the selection was wide, and the prices were reasonable, either the same or lower than other locations and online. A positive experience.

Great store, excellent service staff quality workmanship🖖

#valenciacyclery outfitted me with my new helmet, basket, lock and bell for my 1day old bike. Thanks to Will for putting everything on and to Will and the entire staff for being #awesome It was truly a pleasure to shop with you. I was a lil’ scared about how much it all was going to be; but all of you made it worth every penny. #thankyou I can wait to figure out what else I need so I can come and see you guys again!

Super knowledgeable mechanics helped me find and fix a creaking sound thats been annoying me for about a thousand miles. Couldnt be happier with the service.