The auto hospital replaced my steering rack on my car quickly and did a great job. I had it replaced just months before by someone who really messed it up. The auto hospital was able to get it done correctly and now months later its still working perfectly!

I didn’t go here, I live in Sacramento but, my son & his gf would have been stranded in Reno if they hadn’t went out of their way to make time to fix their vehicle and provided excellent customer service . They were packed and still made time for them even though they didn’t have an appointment and showed up last min. This means a lot to me! Glad to have my loved ones back safely !

UPDATED REVIEW: Troy, the owner, took the time to follow up with me on this and appologize and explained the circumstances that resulted in no one assisting me during my vist. He made a good faith offer to accomidate a diagnostic on my vehicle outside of regular business hours. I am updating my review to include 4 stars. Thanks Troy!ORIGINAL REVIEW:Customer Service needs improvment. Made an appointment, arrived 10min early and entered the office/front desk area. Mid-morning, not near lunch or just after opening. No one was present, however there was a sign stating that if no one is available after a short time please ring the bell and Cory the office manager or Troy the owner would be out to assist. So I waited, made eye contact with a mechanic in the work area and eventually I rang the bell when it appared he was not coming to greet me. a short time later I hear the same person enter in a back entry and let someone in the back office know there was a customer waiting up front and had been waiting for a bit. I could hear the person in back he was speaking to respond ok and the mechanic went about doing his thing. The phone rings and I can hear the person in back answer and respond to the caller then end the call. I looked down the hall could see an open office and it seemed the sounds were coming from there so I said Hello? no response so I assumed maybe they were busy. About 5 minuites later I thought its been a while so I rang the bell again. Shortly after the same mechanic I had made eye contact with and had spoken to the person in back comes up front and says Sorry, Cory will be up shortly he is in the restroom. At this point I am a bit suspicous as I could clearly hear someone in the back office and not in a restroom... The phone rings again and I can hear the same person take the call, finish and end the call. I waited another 5 minutes and began to think... If Im waiting 25min just to speak to someone on entering this establishment after making an appointment what does that say about thier overall customer service model. I was not about to entrust my vehichle to anyone with such litle respect for my time I could only imagine the same would go for the respect for my property.

I cant recommend these guys enough. They did a great job on my repair and then worked with me to troubleshoot some problems. Great customer service and wonderful work.

Helped me with an issue with advice, rather than just taking my car in and Charging 100,s for something I wouldnt of been wiser to. Telling all my friends!!!!!

I trust The Auto Hospital with all my vehicles. It is the only place I take them for repairs. I know they are not going to tell me something needs fixing if it doesn’t. The staff is very friendly and knowledgeable.

These guys fix cars. They do it at a great price, and preform a great service. Their website could use some work (online appts are the way to go), but I have zero regrets. I loved going here; guy at the front was awesome to talk to and his wife was good company. I hope they had a healthy child - if I ever leave horrible CA again, I will pick these guys for any automotive stuff I cannot do myself. A+ service and A+ customer service.

Had a great experience with auto hospital. Troy the owner is VERY knowledgeable and will answer any questions you have about what is going on with your car. They really do a thorough inspection. I would recommend them to anyone who is looking for a new mechanic.

I broke down up in the truckee area.(from Sacramento to reno) No shops were able to help me out. So finally started calling all the way down into reno (was going to be getting towed) . Well after a long day of fighting my way off the highway I showed up 30 minutes before they closed. Troy the owner ran down the part with only 4 minutes to spare before the ford dealership closed. He stayed open late to fix my f250. He and his son (a family operation) are the all American kind of people that all Americans should want to support and can trust for a quality job... Troy, cant thank you enough. I was stranded high and dry, and you had my back.CHEERS BROTHER, and THANKS FOR CARING

Have been a customer of the Auto Hospital since April of 2019. Recently purchased a newer used vehicle. Troy, Cody, and the team put it through a post-purchase inspection. Found the brake job done by the selling Ford dealership was not done properly and the rotors were warped. This attention to detail for service items that can affect safety is what i want and expect from my auto mechanic. I get that service and quality from the Auto Hospital.

These guys always take care of me and my vehicles. Though the lobby is small, coffee and 2 dogs await you. Yes, please! Their work is thorough and honest. They do a good job and will get it right the first time.

The Auto Hospital definitely earns 5-Stars. For auto tuning and diagnostics, Troy, Cody and their team are Super Stars. They did perfect jobs on both of my cars. Carburation and electronics. Troy and the team have the knowledge and experience to make things perfect. I highly recommend them for any and all automotive work. Thank you guys!

I love the taking my 2005 F250 to Troy at the Auto Hospital!! No matter the issue or questions I have, Troy and his crew have always been up front an honest with me. They have always taken the time to explain what needs to be done and why. I have sent many friends to them as well and will continue to do so as well as bring them my vehicles. If there is a shop in town you can depend on and trust, it’s the Auto Hospital!! Thank you so much for your services!!

Troy and Cody are leaders in the Automotive Industry. Great family atmosphere. Affordable prices. If your car is needing master mechanic services, The Auto Hospital is a great bunch of guys to know.

We take all of our vehicles here. The Auto Hospital has always made the correct diagnosis for repairs. They always fix things right the first time.

Troy told me on the phone a new airconditioner compressor would be $2600 for the part & total price to put it in would be $4000. I called Autozone. That compressor was $311 . I didnt need a Honda part. When I went to pick up my car Troy said that he was sorry it cost so much because the cost to him was $1800 for an airconditioner compressor. He couldnt even keep his lies straight. Wow what a scam artist. Run from this place. He could have been decent but hes lazy & wants to extort people from out of town. What he did was to replace the car battery. Thank you. After having the car for 3 days the battery arrived just as I arrived. I was prepared to take the car to Autozone buy the battery & have AAA put it in for me..He finally admitted that most likely the air compressor clutch needed replacing. He could have done it..the part is cheap enough & one bolt holds it in place. Ive read all these good reviews. But why did I get this sorry treatment? Maybe these good reviews are fake.. Yes I plan on reporting him to BBB. If I could give zero stars I would. Total was $350 for his diagnostic plus a battery. I do not recommend this place ever. I got what I paid for but not the repair I asked for..But of course if i was willing to stay in Reno another week & give him 4k. I would have airconditioning.

23+ years in business and 5 stars to boot!(Do yourself the justice and read the very few less than 5 star ratings)Actions speak louder than words.Was highly recommended to these guys 20+ years ago, and as with all there other reviews I have never been disappointed.Straight shooters - NO B.S.I do the majority of all my own automotive work, so when I have needed professional help Troy has always been there!THANK YOU !!!

The Auto Hospital is by far the best place in Reno to take your vehicle to. They treat you fairly and you can always trust they will take good care of your car and do the the job right the first time around. Troy has a talented hard working team of employees and an outstanding business. Steve also kept me up to date on my Trailblazer every step of the way when it broke down on me recently no matter how busy they were. I have been going to The Auto Hospital the past couple of years & will continue to use The Auto Hospital in the future. Thank you guys for all of your help.

Good service

We have been going to the Auto Hospital for over 5 years. There is no other place I would take my cars. Your in good hands with them. They are honest, fast and friendly. Their work is always done correctly and you can depend your car is in good working order with the care and pride that they do. I always brag about them to all my friends and tell them that they cant go wrong taking their cars to the Auto Hospital.

Just to give a heads up for anyone seeking auto repair, maintenance or freely advice given, The Auto Hospital is a number one place to go. I have taken my car here two times for repairing two different issues and I will continue to trust the mechanics here for more work needed. Troy, Steve, and the other guys (Ive not gotten their names) are all highly trained, knowledgeable, very honest mechanics that explain everything they would do, will do and how they succumbed to their conclusion. Ive met Mary, and we chatted about camping and such, Cody, at the front desk with enthusiasm and a friendly welcome. I truly appreciate their quality service. Not to mention their family oriented atmosphere where I feel I just made new friends.So go ahead, join us lucky folks that are completely confident our vehicles are in good hands and you wont be blindsided with outrageous estimates for unnecessary procedures. You will be glad you did... And maybe you could mention my review helped you choose The Auto Hospital for your vehicles needs. I may even get a discount on top of my already reasonable prices (just joking, but maybe)Truly, Julie S

These guys are awesome. We were from out of town and needed help with our little Metropolitan. They knew what to do and took great care of us. Troy, the owner is the best and Steve was excellent as well. A huge shout out for them. In a world of dont trust a mechanic business. These guys are trustable.

1. Communication challenges which undermined my confidence. 2. They did a diagnostic & most of what they recommended wasnt needed. 3. I was not impressed with the front office person. I believe the customer service skills could be improved.

Troy, Steve and crew are the very best at diagnostic geniuses. Theyve taken care of my vehicles for many years. This is the shop to bring your vehicles to to know it will be done correctly. They always have discount services with online coupon. I drive with comfort knowing if I have a problem it can be fixed.

Last year I went to The Auto Hospital for a belt change and a transmission fluid exchange. I set up the appointment weeks in advance. After I dropped off my keys, signed the estimate and left with my ride, the check-in guy called me to tell me they didnt have my transmission fluid in stock and wouldnt be able to do it. That should have been known and relayed to me before I signed the estimate for the transmission fluid exchange.So, since I no longer trusted them to pay attention to detail and keep me informed, I (annoyingly) called several times that day looking to see when my car would be done because I had classes in Carson City to get to. The time kept being pushed later and later because they had never changed a timing belt on my kind of car before. Fine. Just tell me, expect it tomorrow, not it should be done in a couple of hours or it should be done by the end of today. It was finished the next day. Since I didnt get a call, super duper needed my car, and was told the evening before that the repairs were almost complete, I showed up a couple of hours after they opened. My car was already done and sitting in front of the building. I waited 5-10minutes thinking they would call soon, since they knew I was anxious. They didnt. It was done, they knew I was desperate to get my car back, had kept me on the line for a day with almost, but did not immediately call me when my car was done. I missed my classes, of course.Ive been to a lot of mechanics in several states- this was the worst customer service experience Ive ever had. At least they didnt mess up my engine. I blame the customer service representative who gave misinformation multiple times and his boss who did not hold him accountable and just basically told me I was being annoying for calling three times in one day when the estimated time of completion was bypassed three times. I think anyone would be annoying and untrusting after a start like that. If you confirm an appointment with me weeks in advance, you should have all the parts by the time of the appointment or call me to tell me that you dont. If you think it could possibly take an extra 6-8 hours longer than originally stated to finish repairs, you should tell me to expect the worst case scenario... That way if you finish before then, youre a hero, and if you dont, I was warned. I will never go back to The Auto Hospital.

Everyone in town took our money & told us they couldn’t figure it out! Troy@auto hospital not only figured it out, but fixed it! Amazing.......& reasonable. Recommend him to anyone who has had a bad experience with mechanics.

Troy and all the guys at the Auto Hospital is the only shop i will take any of my vehicles to. They do great work, are honest and always have been fair priced.

Troy and his team are top notch and work hard to give you the best service at the best price.

Check engine light on my mini. The group at The Auto Hospital were able to diagnose it quickly and repair it quickly. They did have to get a part from Mini, but their service and fees were much cheaper than what it would have cost me at Mini.

Great place to get your car worked on Troy and his guys are the best. Great customer service always. Will never go anywhere else.

Im turning them into the better business bureau. They didnt even run a smoke test and charged for it and are attempting to replace two of the most expensive parts when one part is confirmed to not be an issue. If I suffer gas mileage issues I will cite their diagnostic and take them yo small claims court over it. Sad that they tried to extort my mother while Im at work.

I’ve used Auto Hospital for about 4 years. They have always been fair and honest, plus the rate they charge is reasonable. I recommend Auto Hospital, you wont be disappointed.

Troy and team really saved my butt. Im driving out rv across country from Florida and the steering wheel started thumping. Even though they were totally busy, they checked the front end and found a nut loose on the upper control arm. If that had fallen out we would have crashed. They pulled the bad rotors the next morning and got me on the road at a fair price .I really feel they saved our vacation and hell maybe our lives.

Troy definitely cares about his customers, though my second and last service with him was poor at best. He does appear to follow up with most of his customers. At the time he seemed over worked and didnt diagnose my issue to my satisfaction. They originally replaced my HVAC control unit because it had failed. I went back because we kept smelling exhaust which is still present. The interior air circulation control isnt functioning properly. Something appears to be wrong with the original install. Tried to contact him recently, havent heard anything yet thought Id write the review. I will probably take my issue elsewhere. I need it professionally diagnosed.

This is the best place to take your car! Their friendly and Great mechanics! Thanks Guys

Troy and his crew are always professional and provide great service at a great price. I have recommended them over the years to anyone that has asked me where I take my cars too.

This is the #1 place to take your vehicles large and small for complete auto mantience! An impressive family run business with a talented, honest and thoughtful group working together. Love this place!!!P.s.- and their sweet dogs!!

I’ve had my truck in to Troy a few times. He is always thorough with getting to the problem and doesn’t fix things unnecessarily. I will continue to use The Auto Hospital for my vehicle and would recommend them to anyone who needed auto service.

This place is awesome, competitive pricing and they try to work with you and honor their warranties without hassle.

My husbands truck was making a lot of noise. They were very quick on letting us know what was wrong with it and got it to us quickly.

Honest, fair and knowledgable; three words you rarely see when describing auto mechanics. My partner and I have had two cars serviced here for various troubles and tune-ups and are super impressed with the detail and great service.

Great service .. we are so glad we found this place. We started going here when we first came to Reno and have been very happy with the service

Troy and the crew are true professionals who know the value of good service - I highly recommend this shop.

Repaired a H2O Engine Leak rear of engine. Great work too!!!

Troy is an amazing mechanic. You can expect the best analysis and repair for reasonable prices.

Been going there for years. Very pleased.

Troy and his employees are great because of the overall comprehensive review they do on your whole vehicle.

Excellent service for a great price! Im new to Nevada and Im glad I took my car to The Auto Hospital. I had never heard of a TSB, technical service bulletin, however Troy researched the TSBs for my car before he did anything. He found that I was experiencing a simi-common problem. I didnt feel pressured to make any extra repairs and they made sure they solved my problem in the most cost efficient way. We discussed options and prices before they did anything. I couldnt be happier with their service. I recommend the Auto Hospital to anyone and everyone! I will continue to take my car there for everything!

We have several company and personal vehicles that we take there. They are very knowledgeable and prompt.

I’ve been taking my vehicle to the Auto Hospital for a couple years and always get great service at a fair price.

Great service and prices!!

The Auto Hospital has always taken care of me and my vehicles! Troy and the boys are honest mechanics that will treat you right!!

Troy and the team have always taken care of me fast and at a great price. They are my go to shop.

Straight forward on repairs

Straight to the point and even saved me a few bucks!

Overcharged! From what I was quoted. Dont believe it was repaired properly and other items didnt work after the repair.

Great guys and not going to lie to you

It took them two days to do a diagnostic on my car that they said would take an hour even after I made an appointment with them.

Very knowledgeable...Excellent mechanic...Quality service at a fair price...Highly recommended!!!

Very nice service and timely repair.

Great service, competitive prices. A diamond in the rough.

Thanks for fixing my radiator promptly!

Fast and reliable work!

Great Mechanics!!!!!!