Great atmosphere, Eric and Cesar had the vehicle I wanted to test drive, pulled up and ready. They communicated throughout the week and gave me updates of the new inventory. As far as the sales & finance process goes, I couldn’t have had a better interest rate and deal for a brand new truck. Thank you Chuck and Eric .

I brought a used Nissan Leaf that I was considering purchasing from a private party into the service center to have it looked at and tested before the transaction. The team was professional and friendly and I was very satisfied with their service. They also had coffee, popcorn, and organic gummy bear snacks which was a nice surprise. The digital report for the vehicle was easy to read and much more convenient than a printout. Easy to work with and I will definitely go back if needed.

Chuck Sinclair and the whole team of Nissan of Reno took great care of me. I was so impressed and happy. Definitely better service than CHAMPION CHEVROLET and that is hard to beat. They really stepped their game up down there. 10/10 would recommend. No hassle/haggle free buying. Took very good care of me.

Randy is awesome here! Took my concerns and almost made them his own to solve. Very easy to work with and understanding about warranty issues and problems!

Nick deserves 10 stars instead of 5!I would like to thank Nick Vosdoganis, the General Manager at United Nissan in Reno! I had some major problems with the replacement of my door actuators. I sat down and wrote out all the details of what happened in his service department, and then I met with Nick in person. He was so quick to apologize and tell me how he would do everything in his power to make me a satisfied customer.First, he ordered and paid for new parts from Infiniti to replace both actuators. Those parts alone were close to $1000. Next, he ordered and paid for the piece of trim that was damaged during the repair. Nick gave me a rental car to use for free while we were waiting for the parts to arrive, so the work could be successfully completed. Nick refunded all the money I had paid including all labor charges. It feels good to know Nick will stand behind his business, so his customers can be satisfied and happy.We need more General Managers like Nick in this world! I really appreciate his honesty and integrity!

This is my second five star review for United Nissan Reno. We bought a new car from here in August and we recently had a small tire issue and brought it in and everything is friendly, fair, quick, easy, non stressful just like our previous visits. I will continue to buy my future cars from here because I trust them to do and say the right things and for me that means alot.

Never had complaints or issues; they have always been quick and taken good care of my cars

I was on a family vacation and experienced something off with my car. Nissan Reno took care of my car swiftly and I was back on the road within the day. They could have held me hostage and found lots of expensive repairs. Instead, they traced the problem to a small relay switch stuck open and promptly repaired it. I was back on the road with my family within the day.Very attentive dealership. Thank you.

I had a great experience, this is the second time Ive bought a car here in the last three years. I will definitely recommend to people

Robert Hill was our salesman and he was great . No pressure at all. We explained what we were looking for and he delivered. He was honest and easy to work with! The finance team at Nissan was also Amazing. Best car buying experience we have ever had! We know where we will be getting our next car from!

I really appreciate Kyle the service rep. Hes very patient and explains every detail of the work needed and performed. Hes so helpful with answering all my questions.

Nice salesmen (that obviously know how to do their jobs lol) and the service department is also very nice. I was pleasantly surprised when it was time for servicing when I had to drag my kids with me and the waiting area had snacks and popcorn and such. It made it a way calmer experience for me. Clean comfortable bathrooms and waiting areas 👍🏻 Thanks guys

I went into Nissan with no idea of what I was looking for exactly. Everyone seemed to be too busy to help. Rachel was my first point of contact and she was wonderful! She offered insight and information to every question I had. She didn’t rush me when looking at vehicles and made me feel like I was the only customer when I know there were plenty of others she could have been helping. I recommend everyone going to Nissan to ask for Rachel!

I went in to have a check up on my transmission due to it slipping. Turns out, I needed a new transmission. Not only did they help me get the transmission and service scheduled, it was done in such a good time... worked around my schedule... and followed up daily to let me know the progress. Keoni, thank you again for all of the follow up!! I appreciate that you not only did your job to the highest level, you went a step further and that made all of the difference!!! I would come back even if I didnt have the Nissan.

We were hours away from being evacuated from the Dixie fire at Lake in California. We needed our only car to pack up just in case oh, but it was intermittently not starting which was very dangerous for our possible evacuation. Add squeezed Us in and fix the problem in about 20 minutes so I could get back to my home to pack. He was awesome! Add, cant thank you enough for all your help!

From the entrance we were welcomed by Cesar sales person and in a very calm and friendly manner.Cesar was extremely professional his unique personality got us thinking about the purchase of our new vehicle and never felt the pressure in buying asap as we had experienced with others sales people.We highly recommend Cesar for your next car buying experience.

Cesar did everything he could to make sure we had what we needed. They are amazing to deal with. Highly recommend this place for a new car. Definitely will be purchasing from here again!

Randy and his team has always taken care of my car for the past 5 years. I’ve always left my car there knowing they’ll take really good care of it. He always lets me know if there is anything that needs work and gives me information on what is needed. The staff overall is very welcoming!

Always appreciate the friendly and fast service provided here. I don’t mind when my car needs to be serviced because they make it easy.

I have had the pleasure of working with both the sales and the service staff at United Nissan Reno. In sales Rafael was a pleasure to work with and was respectful of my time. Rafael made the process of delivery a smooth experience along with finance who got me taken care of quickly. Ed Park in service is a real asset to United Nissan. Ed was patient and professional to work with and I admit to having high expectations.

The experience was pleasant. I told the salesman exactly what my budget was and how much money I was comfortable spending. He showed me cars that met my criteria and the entire process ran smoothly. I left the dealership with a brand new car and no hassle.

Easy, painless, and did not consume my whole day. Cesar was my salesmans he is awesome. Oscar in finance was amazing. Got a great car, recommend highly Nissan of Reno. If its used or brand new this is the place to go. Thank you guys.

Nathan was very kind very informative and a lot of fun! I went into buying a car not really knowing what I wanted but having an idea of what I was looking for! Unfortunately I was looking for a two-door vehicle originally...but after searching through several different car lots and test driving multiple cars I decided that the car I wanted was the Nissan Sentra! I asked for a certain price range and it was delivered the same day! I cannot even tell you how excited I am about my purchase Nathan was absolutely amazing!

Great service as it was very busy that day!Waiting for call on next visit as part ordered and service will be warranty covered

The salesman Mani was great, assisted in anyway possible. Was able to find me a great deal.

My experience was wonderful. Nick Voss made it extremely easy for me to make my very first car purchase, and had it hand delivered to me by Frank Chavez within 2 days! I couldn’t be happier with my experience and the quality service I received.

Bought a used Nissan Titan from a internet dealership. I expected to be treated like a unwanted step child having not purchased my Nissan from the Reno dealership but was completely wrong. They treated me and my Nissan purchase as if I was family. Courteously and professionally.

Nick is the absolute best! I was extremely picky but he was persistent and kept working with me until i found my 2021 Nissan Altima! The price is to DIE for! I would recommend them to anyone look for great quality car and great quality customer service.

CESAR IS THE MAN!!! THE MOMENT I WAS DRIVING INTO THE PARKING LOT HE WAS ALREADY RIGHT THEIR GREETING ME AND HELPING ME WITH WHATEVER I NEEDED. CESAR DEFINITELY MADE ME FEEL LIKE A VALUABLE CUSTOMER, AND TO PUT THE CHERRY ON TOP HE GIVES YOU SUPER GREAT DEALS. I WOULD DEFINITELY GO TO HIM FOR A CAR GUYS. ASK FOR CESAR!!

I had an unexpected issue with my tire and they had the tire in stock and was able to repair it and get me back on the road quickly. I appreciate the efficient service.

Took car in for a scheduled appointment. Asked for a courtesy ride back to my home. Was told to wait in the sitting are for a few minutes until the driver came to get me. 20 mins later I go and ask about the ride and I was told that they dont know what happened to driver and theyll get some one in a few mins. Another 20 mins pass and this time I see the courtesy van leaving. I go out to the front and this time ask someone in the office (wearing a suit) about waiting an hour and no one letting me know whats going on. He apologized and said that hell get someone right away. 5 mins later he finds a driver and Im on my way home. One hour and 10 minutes in total waiting for a ride home after I was told itll be a few minutes. Also, I was told my car will be ready in 2-3 hours. 7 hours later, I called and he said that he tried to call the number and couldnt reach me (thats a lie because I was waiting for his call all day). This is the second time that I have to call because no one call me to let me know that the car is ready. Very frustrating.

What I liked, was that I was reminded about a recall on this model, which I had been notified by mail several months ago, but forgot, with a part in short supply but the shop reminded me about it, anyway.

Today myself and my son bought a car from Tito and Daniel and the customer service was beyond excellent. I would recommend these two to anyone. If anyone is looking for a car please come into united Nissan of reno and speak to Tito and Daniel they will get you a great deal and make sure your experience is positive and worth your time.

I really love Nissan of Reno!!!They really give good deals on new cars!!We bought a new 2020 Nissan Senta! We got good interest rate and good monthly payments. Thank you Sales representative Eric Howard!!! You showed us that you are a man of integrity!!!

I had just arrived in town after driving my daughters Nissan up to Reno from Las Vegas for school. I wanted to make sure that her car was in top shape for her school year and the team at United Nissan got me in, got the requested services taken care of and on my way to help my daughter move in all in the requested time.Ill make sure that when she needs further service while at school, she will have them done at United Nissan of Reno

I am compelled to leave this review due to the lack of customer service I experienced when dealing with United Nissan Fleet Dept.The fleet manager refuses to communicate ignoring emails and calls. It’s highly frustrating when a company lacks the minimum common courtesy for their customers and blows themoff instead of assisting them.

I was treated very well. Leoni explained what they found and how it was fixed. I was very happy with my visit.

This place has amazing deals for cars and I do indeed recommend go here to get your first car

Service was exceptional! Very friendly, very professional.

I was very happy with the service. The tech was friendly and knowledgeable. Everyone there had a smile and were very helpful.

This was hands down the best car buying experience I’ve ever dealt with. Nick and Frank were incredible. I don’t see myself car shopping anywhere else in the future other than United Nissan.

Extremely pleased with the service at United Nissan Reno. Friendly staff and they do great work.

Friendly staff, nice waiting room with popcorn & other snacks. A BIG TV to watch while you wait.

We did not have a specific brand in mind for a new truck so we dealt with a lot of salespeople in Carson, Reno and Fallon. Working with Tito Pintor was the best experience of all the people we dealt with. No BS, knows his product, good communication - every call or text was helpful. He was patient with our questions and really helped us experience the vehicle we were looking at. Highly recommended Tito!

Mani, Chuck, and Oscar were awesome. The entire process was pain free, fluid, and well beyond any previous experiences with other dealers. We love these guys.

Isaac was great with us. He followed up with us a bunch. We ended up with a Ford Mustang convertible, which is what we were searching for, from a Nissan dealership. Rachel (the lady at the front) was also so friendly to us. The finance guy which I dont remember him name was also great and did not try and push the products down our throats. We did take the warranty and gap as it is a Ford :) 😀

Kyle - gave us all of the maintenance option online for our 60K miles. I also love that I can look at the stuff they did and check and what I need for preventative maintenance. Love the electronic paper trail. Good job Nissan

Definitely the best experience I ever had at a service shop. Staff there went above and beyond to help me out. Very much appreciated!!!

Super nice people, very helpful and will do anything to help you get you what you need. I was impressed

Cristobal Portugal took very good care of us. The stuff we’re very friendly and they were able to get me the perfect car with a way lower monthly payment I expected. 10/10 recommend going here for a car purchase.

Juan is the best, he accommodated us nicely and he let us drove the car For a test drive without any doubt.🥰

Randy was super nice, very personable, and informative! My car had to stay in the shop over night but they did cover my rental for the day which was great! The Facility was clean as Well. All in all a great experience!

Vibes was all the way 🔥 made our car buying experience a breeze best sales team i ever encountered! Thanks for the charger again guys!

We have been coming to Nissan for years now. This is our 3rd car we’ve purchased and had them service here and Keoni has always been very professional and always awesome with us going above and beyond.

They were really great. Very friendly from the very start. Got me into the car I wanted and it didnt hurt!

Love my new Nissan rogue and love everybody at Nissan from. Sales all the way to service Keeoni will take care of you

The ownership and staff at United Nissan, go above and beyond and exceed any expectations. Extremely professional yet at the same time personable. While purchasing the Nissan Sentra, I was supposed to be leaving town--They made absolutely sure I was out of there within an hour and a half from start to finish.With all the stigma out there regarding dealerships, you will be pleasantly surprised to find this particular dealership makes you feel very welcomed, they listen intently to what you need/want and then they make it happen. Extremely impressed and will gladly refer any family or friends there without hesitation. Thank you so much! You guys are awesome.

Very, very nice. Extremely low inventory. Zero standard (manual) transmission vehicles available.

Great peopleExcellent service.

Went to go purchase a used 2016 Nissan Rogue. The vehicle was suppose to have remote start already installed, which it did not. Told them it needed to have a trailer hitch because we have a small trailer that we use for hauling garbage, etc, which it did not. Then traded in my car for $2,500 and tried turning around to sell it for $10,000. I contacted the dealership stating that neither were on the vehicle. I was then informed that we would have to pay half to have the remote start installed and pay the full amount of the trailer hitch to have it installed which we did not do because it was too expensive at the time for us. The dealership said we could come over on Feb.17, 2021 to have the remote start installed and to get my old car back for $1,000. Upon arrival no one knew what we were talking about and a few days before arriving at the dealership, the vehicle started making very strange sounds from the engine compartment and even had a video of it. Showed it to the dealership upon arrival and was told they would look at it. After meeting with another sales man at the dealership, we were told we could not buy back my car for the $1,000 as state’s in the text messages but for $2,700 for the amount of the trade in and taxes. We were not able to do that and in the meantime the Rogue was supposedly to have the remote start installed and the engine noise looked at. Shortly after our meeting with said salesman, the remote start would have to wait another 2 weeks because it would have to be done from an outside source because they couldn’t do it and that the vehicle was ready but was given no report of what was suppose to have been fixed on the vehicle. At this point I am beyond frustrated, feel like I’m being highly taken advantage of, and they wanted to get rid of a vehicle which they knew had problems .Consequently, my husband took the vehicle back and said we did not want the vehicle because of the poor treatment we was given and how we were treated like an idiots because we were suppose to take the vehicle and shut up. I was refunded the initial down payment and the return of my vehicle. I will not be returning to this dealership again for another vehicle even if it was my last resort, I would rather walk. Be weary of their tactics to get you into a vehicle you maybe stuck with because they will go back on their word after everything is said and done.

Thought the work was quick and complete then got an email saying I didnt [erfprm a recommended repair. None was suggested and I asked. Dont know what the email referred to.

The service techs went above & beyond to make sure the issue we were having with our rogue was taken care of and fixed. We are incredibly appreciative for their hard work.

Robert Hall (sales) was great! He followed up with me, and worked with my not so great credit! Financing was amazing as well! Highly recommend united nissan of Reno, it was pretty seamless even with the few issues I had credit wise, we worked out a very fair deal!!

Stopped by to check on a new car. Arnold met us and listened for the reason for a new car. He explained the features and helped us compare the features with a different car. He answered all my questions and concerns. I came back and decided to buy from Nissan of Reno because even Oscar, the finance rep, were very professional and helpful. I would recommend them to anyone looking for a great Nissan. Thank you! John H.

Tito Pintor was respectful and informative in the buying experience!! He was friendly, professional, and attentive to customer needs. Rather than trying upsell the customer on unnecessary things he focused more on what customer wants.He has surpassed expectations on what a real genuine Product Specialist does for his customer. His polite, personable, and non pushy demeanor helped choose the best suitable vehicle. Bought a Nissan Rogue Sport SL very pleased with and will look forward to meeting with him on a Nissan Frontier Pro 4X!!!

I baught a car from United Nissan of Reno.I had a very great experience they treated me very well my sales person was very helpfully kind and warm very much a pleasure to work with I would recommend this place in a heartbeatThank you so very much for helping me get my new carSincerely Diana Childs..I give you 5 stars.

Excellent service, great staff, and very clean facility.

Did feel slightly pressured to buy then and there. Also they did not go over all the additional fees I was charged.

They were very kind and explained to me in great detail. And they showed me a variety of cars and suggested to me, and I bought a car to my satisfaction. In particular, the dealers were very friendly, and the managers were also very friendly.Thanks to you, I was able to buy a good car.Thank you.

Very good service department.

Bad service bad experienceI bought my car 3 months ago, it has several problems and they dont want to fix it

Great from start to finish.

Very easy to work with and made the process as easy as possible.

My salesperson was outstanding! Other personnel were all presentable and curtious. They had the exact car I was looking for and took all the time to explain its operation and features. I was pleasantly surprised by the entire visit.

Eric was extremely knowledgeable and really listened to what I wanted. I’ve never had someone go over the owners manually with me! He surpassed my expectations and the service from everyone was top notch. I loved the no pressure sales approach. I will definitely recommend United Nissan Reno to my friends and family.

Isaac and David are great people to work with! Friendly and Professional these two made buying wife a truck a pleasure. I recommend working with these men at Nissan of Reno! There finance department great as well! I can’t say enough other than thank you so much for working with us and our needs!

I brought my 2021 Nissan Titan there for a service and when I got it back the alignment/steering wheel is off center. So I schedule an appointment to get it fix. I got an 10am and I cameback 3hours later they didnt even touch or check the car, its still at the same park where I left it and I asked them why isnt done yet? Whats the point of getting an appointment? You guys said the tech is on lunch so the tech was on lunch from 10am to 1pm must be nice. I live an hour away from this place and this is what I get. So disappointed.

An unexpected recall was fix on my Nissan Altima

Good customer service and great deal.Thanks to Rafael Garcia for the service and being really knowledgeable and explaining all the questions we had.

Very prompt service and answer to my car problem.

Ohhh man let me tell y’all about this place! I would give more stars if I could. Best service.my wife and I have ever received!!! JOE BLACK is the best and his GM Jeff is amazing.... after my wife and I just had a bad experience at mountain west auto we where unsure of even trying again. But Joe and his team welcomed us in with open arms as we were family. I Highly recommend place to anyone looking for a new or a pre-owned car.

I had the best experience with Rafael Garcia & the whole Nissan crew. Process was smooth and they got me into a new car!! Very appreciative at thankful for them!

Service cost way more than I was expecting. I feel as if I was overcharged, but that is what it is. I needed the service I had done. I will not be coming back. But on a follow up call is what changed my rating. I do not like being spoken to in condescending terms and I especially don’t like being hung up on.

I brought my Nissan Rogue in because the check engine light was on. I was told it needs a new fuel pump which is covered by my warranty at 0$.But I was also told I need a new “wiring harness”because the new fuel pump’s connector doesn’t match!? The told me I had to pay $347 for the “wiring harness”. I became suspicious so I asked what the part number was for the “wiring harness”. They couldn’t give me a number because there is no “wiring harness”.But all of sudden they tell me they will fix everything for free!? I called the Nissan dealership in Carson City and they verified there is no “wiring harness” for the fuel pump because the new one plugs right in! I looked at my invoice and there is no mention of a “wiring harness”.I don’t take being ripped off lightly. I guess because I’m 70 years old they thought they could put one over on me. Not today!!I’ll see what the BBB thinks of this!

I went in not expecting to leave with a car. I was greeted by Angel who was amazing from start to finish. He asked me what I was looking for, and did not try to up sell me into something I would not be able to get. After about an hour of talking and test driving I was approved for a car and left that night surprised and excited! Thank you Angel and the team and Nissan, you guys have made this experience a great one:)

We got to the dealership bright and early in the morning to get my husband a new vehicle. We were greeted by Danny right away. The process was so easy and mellow with him. We test drove a couple of cars. We traded in our old vehicle and Manuel helped us get great financing and even a longer extended warranty! We were new owners of a 2020 Nissan Sentra within a couple of hours. Danny did such an excellent job I told him were coming back on my birthday to get mine. Thanks United Nissan Reno Team! You all are awesome!

My wife and I had been to 5 dealerships before coming to Nissan. Upon arrival everything about the process exceeded the previous experiences. When we first walked in Brendan greeted us and offered us something to drink. We were directed to Eric who with the assistance of Brendan helped us take a look at the Nissan Pathfinder. Eric’s extensive knowledge coupled with both of their friendly personalities helped my wife and I feel comfortable. Eric answered all our questions and did an amazing job showing us all of the countless features on the car. The test driving process was next and again it was phenomenal. I asked where we should drive and Eric responded by saying take it home see if it fits in the garage and drive it to work. No other place had made such a practical and thoughtful gesture. Once we returned Eric and Brendan continued to help us through the process. Never did they exhibit unprofessional or pushy behavior. Furthermore they both were very candid in price and answering our questions. I would recommend Nissan to any new car buyer! Thanks!

This is my second time purchasing a car from Nissan of Reno. I had a good experience the first time but this second time was the BEST car buying experience I have ever had. Danny Egan is an amazing salesman but just amazing guy in general. He works for you and gives everything he can to give you the best deal. If you need a new or used car go visit him and you won’t regret it.

Good experience at this place. Thanks a lot for all the help. Specially to Cris Portugal. Also talk to Nick if you any issues with the people in this dealership hes the owner.

Very happy with the service they provided. Nice and friendly staff. It was a very pleasant experience buying a car at United Nissan of Reno

Fast, friendly, honest service. They took my broken trade in, paid off the outstanding balance, and got me into a brand new vehicle. Thanks to the wonderful team that put in work for me. It was greatly appreciated.

I went through the Costco auto program to purchase my 2020 Nissan Frontier SV Crew Cab Midnight Edition. I was very happy with how I was treated, Chuck was amazing, he helped me get the vehicle I wanted at a reasonable price without every pressuring me to buy anything. I was offered a fair trade-in for my vehicle as well. I was happy with everyone that I met and dealt with. I recommend the Costco auto program and definitely recommend Nissan United Reno to everyone. Thank you!

You guys do the little things.Tell you of maintenance coming up.Making sure your Vehicle is cleaned after service.Free snacks of course.Make you feel you made the right choice of purchasing your vehicle.Other dealers need to remember this,

I had a really positive experience on the day of the purchase of my very-first car. Mani answered all my questions. I also got free floor mats because I agreed to switch the color of my car so another buyer could get it. However, buying a car while out-of-state I right away asked if the dealership would be willing to assist me with mailing the registration documents to the DMV. I went to another dealership before and they refused to help me saying Id have to do it myself, which made me not want to go back. And these guys were willing to take care of it, which made me decide to go with them.I called the NJ DMV (where Im a state resident) beforehand to confirm the information I found online that while out-of-state the registration documents could be mailed in by the dealership, and they did. And I provided this guidance to Oscar who along with Mani stayed past the closing to diligently complete all the paperwork. Before I left, Oscar stated that the paperwork will be mailed the following Monday (I was there on Friday night). Yesterday (3 weeks later) I contacted Nissan Reno to get the tracking # of the registration package sent to the NJ DMV (before calling to ask regarding the status) and found out that nothing was sent. I was informed that the dealership could assist me with the required paperwork, but I would need to do in person in the DMV, which was not the conversation I had with Oscar and Mani in Oscars office on the day of the purchase.Very disappointing that I just found out about it. I should have checked on that much earlier, but the dealership team had my full trust that they had that taken care of it, esp because that was my concern that I expressed early on and multiple times that as the first time car buyer buying out of state I would need assistance with mailing the registration package to the NJ DMV, and apparently my concern was ignored. Now it just feels like they just wanted to sell a car and be done with me. And also I have to figure out all the required paperwork myself. Really wished my first-car-buying experience were different :(

Juan was a jewel and very courteous to us.

Went there to just take a look ended up extremely happy about my purchase and the overall experience I had with Tito and his knowledge about the truck I purchased.

We came in with bad credit not expecting much help but we needed a car ASAP. Robert helped us look for all of the put best options. Then Daniel came in gave us an exceptional quote. They worked with us through the whole process. We left with a 2020 Nissan Rouge Sport below our budget. We are so happy. We definitely recommend them!! We would have not been able to get the deal that we did anywhere else. Thank you United Nissan of Reno!!

It was awesome and the service was great.. Excellent day and a wonderful purchase. Tre was very helpful with all my questions and the purchase of my first car.

We just bought car here at Reno all the staff was super nice and friendlyThis was my best experience at Reno for one and half year living hereI want to thank you all of your team ERIC HOWARD, RAFAEL GARCIA, DANIEL EGAN and Who was contacted me Robert online sales managerGreat team work Nissan at Reno best dealership at RenoWe been at Toyota and Subaru but wasn’t happy at allThank you again for friendly service!!!!!!

I was surprised Nissan of Reno gave me a chance to own another vehicle despite of my credit situation, and no other dealerships in town would approved us. Me and my wife are so pleased of the service that Cezar Navarro gave us.