I’ve bought a few vehicles in my lifetime and this was, hands down, the easiest no pressure deal ever!!! Soto listened to what we wanted and made it happen. No attempt to up-sale or any other “tactics”, just a good old, easy goin, family friendly purchase!!! Go check them out, be sure to ask for Soto, and tell Levi hello too!!

Cody listened to my needs and fulfilled them. Cody stayed within my budget and not once tried to get me to commit to something I wasn’t interested in. Best vehicle purchase experience I have ever had. Head in and tell Cody what you need, he will take care of you.

We went in to Mountain West Auto after we saw one of their commercial for a guarantee trade in promo...looking to see what our options for a car, we meet with Soto and he was great, Soto was up front and honest, no B.S. and very knowledgeable of the cars on the lot, he didnt try to rush us, helped us every step of the way to help us find our dream car...everyone has a horror story about car salesman the the whole experience...but thanks to Soto ours was easy breezy...walked away with big smiles on our faces and a car we love....so if you want the best experience then SOTO is your man

The guys there were TOTALLY, OUTSTANDINGLY AMAZING!!!!!!!!!They werent just trying to sell me a CAR. They were trying to sell me COMFORT.I mean of course people will say that they were being that nice because they wanted that money. But to me...... ANY sells person would do that. Go above and beyond to get a sell. I used to work for this electronic store and most of our pay was based on what we sold. The more you sold the better your check was and I know the same goes for car sales.But still like I said they didnt just try to sell me a CAR. They sold me COMFORT.The guys listened to what I wanted and didnt try to give me anything more than what I asked for.I am happy and when Im ready for another car... (If they are still in business by then because I take great care of my cars. I guess you can say it was time for me to upgrade myself) I will MOST DEFINITELY be going back to them.

I Bought my 2019 Jeep Grand Cherokee Altitude here and they got me the best financing possible.They had tons of vehicles to choose from✅✅✅I highly recommend choosing them for your next vehicle needs.

The team at Mountain West Auto was phenomenal! Very professional, kind, knowledgeable crew! We can’t thank them enough for their generosity and help with purchasing our new Dodge 3500. It was an absolute fantastic experience!

BUYER BEWARE!!! BE CAREFUL! THESE PEOPLE ARE FRAUDS!!Not sure where to start, but this company has to be, without a doubt, the most incompetent, disloyal, and fraudulent group of people I have ever dealt with in my entire life! They kept $10,000 of my money after promising it would be back to me by a specific date and then all the lies that came with that situation! It ultimately took significantly longer than it was supposed to get MY money back! (FYI I HAVE ALL RECEIPTS- TEXT AND EMAIL IN CASE ONE OF THESE CLOWNS WANTS TO RESPOND!!)After calling manager after manager, leaving message after message, none of them had the decency to call me or contact me back, CHRIS MEADOWS, being one of them! (phone call, email, text) instead they would have other employees call me that didn’t have a clue about anything going on with my deal. They had put multiple items that needed to be done to the vehicle on the We Owe (due bill). I would’ve never bought this vehicle if I knew they weren’t going to honor what was in that contract and what was on the We Owe. I was literally told “we are just not honoring it, I don’t care!” then was hung up on. They refused to get me to a manager. Even the receptionist Leslie didn’t seem like she knew much of anything, was incredibly rude, unhelpful, and gave me the run around just as much as the managers. I was told they didn’t even know who owns the dealership! What a complete joke!I stupidly had faith that this would get turned around and they would end up doing the right thing. Turns out, they could care less (that’s the entire dealership- Mangers, Sales, Support Staff, Office, Reception, etc)!Writing this review was the last thing I wanted to do- I have exhausted all other options at this point to rectify 1. What has been promised to me and 2. Making things right.Now I will be moving into a different direction to ensure this gets handled properly.

Super friendly people! Phil and Rod both helped us out with getting our perfect car! Highly recommend this place if you’re looking for a great experience buying a car!

The buying experience was very easy and quick. Cody was very helpful in getting a good price on my trade and sale price. I will definitly be back if they have what I want. Thanks again.

Bad!! Everything was nice when I purchased the vehicle now nothing works, I called several times and they told me I have to towed vehicle to their place using my own insurance, I had not choice i did and one week later, battery stop working, I called them again, I haven’t hear back from them at all anyways make sure, when you buy a vehicle with them record everything they said, they guy who sold the vehicle to us was saying if something happen we’re here to help.. but he never mentioned by appointment and deal with you tow or rental car by your own expenses.. Total SCAM!!! Mike Anyways I’m stuck with no car, and making payments until they have the time to call me and fix my vehicle..

Some of the friendliest staff I have ever met. Our thanks and gratitude to an amazing experience at Mountain West Auto. Every step of the process was clear and friendly. Wouldnt get a car from any other dealership! Mountain West you rock!!! Your taco and raffle event was so fun! We will be forever grateful for the service you provided us! Thank you!

What a great experience with Soto!! This is actually my second time working with him and he is amazing!!! Helpful, honest, smart and knows exactly how to make the customer feel appreciated and cared about!! Not to mention Mountain Wests process gets you in and out quickly with exactly the right vehicle for you!A quick shout out to JP too!! Always helpful and available to assist in anyway you need!!

From the minute I arrived to the minute I left it was the best experience I have ever had buying a car. Soto greeted me as I arrived and helped through the whole process. All the other people were just as friendly and helpful. From the vehicle I purchased and the price I wanted within $14.00. You can’t beat that. So I highly recommend you go here to buy your next vehicle.

Mike Patrick was amazing to deal with. They took really good care of me with no pressure.

The entire team was fantastic Brittany, Eddie, Levi, Chris & Scott every question was answered throughly and without any hesitation. The truly friendly atmosphere, some folks have a phony smile, NOT at this place. I will highly recommend MWA as the place to go to get a fair and honest deal.

Phil and David worked patiently to find us the car and the price we needed . Everyone was courteous and pleasant. No pressure, no games. Just professional service.

Enjoyed my experience at Mountain West Auto with Cody. Wasn’t buying a vehicle right then but Cody was very professional, wasn’t pushy, and a huge help in giving me the information on what my next steps were to buy a car successfully. Will definitely be back to purchase in the near future with Cody! Thank you, MWA!

First time car buyer and Soto made the whole process really easy and enjoyable! Me and my family are quite picky & a lot to deal with and Soto got us exactly what we were looking for with a smile on his face! Great experience, will definitely be recommending my friends!

OMAR did Great he actually went above and beyond to help us get in To our truck thank you so much for taking the time and energy to help us out.

Soto was great!! He is very kind and respectful. My husband and I are very pleased with our friendly and attentive service.

Stay far away from this shady used car lot. Terrible communication. Will tell you they will call you back and youll wait for hours until you call them only to find out they have no idea what you are talking about. Be sure to avoid the salesmen blowing cigarette smoke in your face as you try to walk around them to get in the front door. Wasted 2 days with them after they promised there would be no problems getting my girlfriend to co-sign on a 2nd car after first getting hers. Once they had her car done her cosigning for me suddenly became a non option. Was not our plan, we were very upfront with what we wanted. That we either we both cosign on one car we both want that meets our individual needs or we get 2 separate cars. We got neither and now shes locked into something that doesnt work for our situation. This company is either dishonest or plain incompetent. Stay away.

The best experience Ive had yet when buying a car! Everyone at Mountain West Auto was so friendly and treated me just like family! Erwin Soto was my salesman and was so helpful, genuine and made the process so easy! When asked about my car preferences, Erwin was able give me a great selection of cars to choose from, and was very insightful on each car he showed me! I am in love with my car and highly recommend MWA!

Hats off to Danny, Phil, Bernie and to all who made our purchase of the ZL1 a total professional experience. We appreciate all of the staff.

I bought my truck 6 months ago and it’s been extremely reliable and the folks at mountain west worked very well with me in order to get me into my truck. I recommend Soto if you choose to come in he has worked really well with me.

We had a great day here at Mountain West Auto not even expecting to walk off the lot with a car but Soto really helped us out and got us a great car, thank you everyone for all your help today! we are really excited!

I worked with Cody Panzer on getting my car. He did an excellent job on working with me on getting the best car for the money I had and the payment I wanted. Overall the team at mountain west was patient and professional. I Would recommend going to Mountain West for a used vechicle.

Great service at Mountain West Auto. Mike and Omar worked with me every step of the way and got me the payment I wanted!

My experience here was amazing! I got set up with Desmond and he was able to help me get into a vehicle when I was ready. Erwin was my sales man and he was so nice and funny he made the whole process smooth, I was able to test drive 3 vehicles in my price range which matched the features I was looking for in a vehicle and was able to drive off in my 2016 Subaru Legacy the same day, which I love!!Thank you to all the guys at Mountain West 🙏

They are super helpful great place for first time buyers everyone Is so nice cody panzer great help I definitly recommend him

Cesar and Dez provided me with first class service, from the time I stepped on the lot. The level of sincere hospitality and care is outstanding and I couldn’t be happier with the vehicle I bought!I highly recommend this dealership because it is not your average car dealership, as it is a welcoming place to do business with. The vehicle selection is amazing and high quality and I would say it is guaranteed that you will be put in something you will LOVE!! Thank you Cesar and Dez and the rest of the Mountain West Auto family.

Dez and Soto were extremely professional and helped me get out of my junker car and into a safer, more reliable car for me and my wife. Would highly recommend this place and Dez and Soto if you are looking for a car.

I have to say I stopped by just to look at inventory. These guys came to assist me before I even parked. My experience with them was nothing but possitive. They helped me through every step of the way and got me into a car I have always wanted we moved some numbers and made it so I could afford the monthly payment and matched my down to accommodate my financial needs.i am very pleased and will in the future refer any body I know who needs a vehicle to there team. Thanks guys

These guys always take the best car of me and my familys needs. They work hard, process fast and treat us soo nicely. I will always come back for my car needs

Beware false advertising. Friendly salesman but very disappointing experience. Prior to visiting the dealership, I found a target vehicle online and confirmed pricing via the phone. I then wasted my time test driving and signing paperwork to purchase the vehicle. After agreeing to a purchase price, management apologized for misinformation on their website and offered the car for an additional $10,000. I would caution others to trust the website pricing/pictures.

Very nice I’m very helpfull. Would recommend if tlk to Phil Reyes An Mike they gone work with you and get you rite..

Soto was amazing and really helped us out, he made the process quick and easy. Teddy made me feel comfortable and gave me good advice as a first time buyer.

My experience at Mountain west auto was fantastic, Eddie was great! Got me what I wanted at a good price! Overall great experience.

Had a great experience. Bought a Tuscan. No fuss. No high pressure. They explained all of features and great financing.

When buying my car, the service was wonderful! Everyone, from the salesmen to the financing department, made the car buying process efficient and easy. It felt as if I was their main priority the whole time.

Eddie was by far the best salesperson I’ve dealt with. He made the purchase super easy, I traded in my old car and got an amazing deal on a 2020 GMC Terrain. Thank you so much for helping me out! If you guys need a new car I definitely recommend going to Eddie!

Soto and the finance manager are wonderful people. They have earned our business and repeat business. Thank you.

My boyfriend and I had such a great experience at this place. Truly made our first time easy and Soto is the best help ever he is one of the best sales men I’ve ever met lol! If you need a new car go see Soto at mountain autos!

Eddie. Eddie was so amazing! He helped us out so much we bought two cars! Great customer service, amazing upbeat attitude. Made us feel good about our purchases. Definitely recommend #MountainWestAuto and ask for Eddie!

Great dealer ship they have really good service ! We were help by Edwin Soto ! And he did a great job helping us find a car I definitely recommend this place they will work with what u got and make it easy !!

The place itself is great! They always seem to have the car we need. Its better to look for your own loan else where. My credit was 800 and I got a 3.99%. I think it should have been lower. But at the end we loved our truck so we took the deal.

PHENOMENAL CUSTOMER SERVICE!!! HUGE SHOUT OUT TO LEVI, DESMOND, AND BRITTNEY !!!!! WALKED OUT WITH A BEAUTIFUL VEHICLE AT AN AMAZINGLY LOW PRICE!!! I COULDNT BE HAPPIER!!!!

Today we came in to mountain west auto looking for a car for my husband and not knowing what they would offer us. We came in and they started asking us questions on what we wanted and what we where looking for. Everyone was whilling to help us and was not pushy at all. They wanted to make sure we got what we needed and was very helpful. I highly recommend comming here if your looking for great customer service and very nice people.

I had Such an awesome experience at mountain west auto, the team was really helpful!Soto really was a huge help and has made sure my purchase was taken care of and has made the experience with them great

Great Service! Danny had great customer service and helped me drive my dream car off the lot. Best service in town!

My experience with Mountain West Auto group was great, didnt let me leave without a car. I really appreciate E. Soto for the phenomenal job he did in helping me out. Got me in a 16 Ford Fusion, which runs great, low mileage, interior & exterior in very good condition & got an amazing deal on it. They work with everyone. I really recommend it.

Sotomayor was one of the greatest sales man I have met. I love the truck that I got from you. And the way I was treated.

I had a great experience! Soto was amazing, professional, great attitude, and helpful. Best service in town. GO TO SOTO!!!!Thank you

Worst service that I have ever received from a dealer ship. My wife and I walked in we had our options open for a car. They let’s us drive a car, then came back they ran our credit then did not even want to work with us. Did not even give us an appraisal on our car we where going to trade in. After they said they would love to have because they had none on there lot. Also told us they wanted 15k down like come y’all need to learn how to have better customer service! I was a returning customer for the 3rd time throwing that out there. Stay away from this place

If you are looking for a great deal and a quality vehicle this is your place to go I purchased a 2019 Dodge Durango from them and they have been nothing but helpful they go out of there way even after the sale which is very hard to find at a dealership but not this place. They make you feel just like family. Thank you again A++++++++. Mountain West Auto

We were just looking to look. We werent swarmed as soon as we pulled in to the lot. When we were ready to ask about a vehicle the salesperson(Ashton) was very familiar with the inventory. Everyone we dealt with was very gracious and professional. We decided to buy and it was taken care of very quickly. Would recommend to anyone.

Well it’s the old bait and switch at this place. Mike Patrick is prolly the shadiest guy there. DO NOT BUY HERE!!!!!

Go to Soto, he will help you any way he can. Amazing service from him. He made my car buying experience a breeze. Super nice and he never made me feel intimidated like at other dealerships. 10/10 service!

Amazing abilities!! We will be passing out business cards for this place. If youre in a bad car deal and it looks hopeless to get out of, TRY THESE GUYS! Very impressive, we bought a jeep and our son bought a truck a week later.

I am so impressed with this team and management!! I can’t even express in words how AMAZING they are!! They totally went ABOVE and BEYOND to get me into a car that I really wanted!! Lots of patience, lots of care and they took time to find me just the right car for me!! We looked we test drove and the whole time they were so polite and just LISTENED!! They got my budget exactly where I needed it and just went completely over my expectations!! I won’t recommend ANY OTHER dealership after going here! They are my number ONE recommendation from now on!!Jorge (spelling) Philip and Bernie are exceptional at customer service! Honestly they were all great but these are the guys I dealt with and I am so grateful to them!! Thank you guys!! Your awesome!!

2013 Hyundai Sonata $18,000, became $20,000 when we started to do the paperwork, and they are very pushy. I wasnt very satisfied.

I recently purchased a 2014 Honda Accord and it was a great experience and an amazing staff.

Unscrupulous business practices. Buyer beware.Read your contract very carefully and get a copy of the paperwork before you sign. They have been known to change the figures after the deal has been made.Dont say you werent warned!!

So far good people and they worked with my wife and daughter to get a new car.Thank you

Friendly environment and people easy to talk to and not pushy about making a sell.

I recently purchased a vehicle from Soto at mountain West. He was very professional and easy to deal with. He and Zack got me into a 2020 Chevy that will last me for years to come. Thanks guys and keep up the great work

Great experience kind helpful and non pushy sales staff! Definitely a great place to buy a vehicle!

Sales people were very nice

Shopped Reno and Carson City for a lightly used compact SUV. Rackley Auto provided outstanding service from beginning to end and adjusted their price to effectively compete with another dealership. Financing was a breeze and a better rate than expected. Straightforward, transparent transaction. No pressure. A rare used car buying experience. Thanks a bunch!

Teddy and Cesar were amazing!! Please go down and ask for them!!

This group is the worst group of auto sales people I know . They promised to fix all the issues I pointed out on the truck I was considering buying from them and never fixed the issues. The put tires on the truck that werent rated for the truck and tried to play it off like they didnt know. I suggest finding another dealership to purchase your vehicle from if your looking for one.

CONS!!! Got a flyer through mail by these cons. Scratch the prize off says I won a polaris slingshot...#1 prize. I call in and ask if it was legit. Dude said all I can say is bring it thursday we will have the code to the keys. Well it says for 1st place winners its a like 1:30000 shot lol i felt real lucky, especially when I am in need of a vehicle. I went to my mailroom there were 6 other flyers that people just threw away. Scratched them all and I am just one lucky guy... THEY WERE all 1st prize winners. Lmao a bunch of con artists

Cody Panzer was really helpful with getting the car I want and need.

We had a horrible experience with them. Bought a car from them and was waiting for it to come from Winamucca. First they said it would be ready for us on Monday. Then the day kept on getting pushed. We got a whole bunch of promises and no one never followed thru. When I asked to talk to the owner of the dealership. All of a sudden they had nothing for us. You think someone trying to cover their butts. Lol yeah Omar and Robb are not trusted people there they promise things they cant deliver.

When u purchase a car for 26000 be ready to pay for the gas that they put in the car

I would appreciate a return call as promised by Levi, I have provided my number multiple times. I am starting to doubt the professionalism of this place. I will update this status when this month-long situation is resolved.

This place rocks! Roberto was our salesman. He was very professional, not pushy.. totally went above and beyond to get us in a beautiful truck!! With a smokin deal...Real rockstar!! The whole staff was a true pleasure to deal with! My wife and I would recommend them to family and friends!! Remember to ask for Roberto!!

I would like to tell you they break promises, and put unrealistic charges in the agreement which they rushed my co-signer to sign because it was closing time. I thought we could trust the sales manager but obviously we were tricked and fooled. I agreed on $1500 down. I traded in my car which still isn’t paid off by them on December 11th. I Paid $500 the day of the sale and 1,000 they debited from my account the 11th. Now they are making unauthorized debits to my card without warning. They do not return calls. This place is horrible. I do not recommend them.

Rackley Auto Group is awesome! My salesman was Soto. He is very professional and was able to get me what I wanted. I highly recommend seeing Soto he’s the best!!

Buyers Beware. This place is as crooked as a snake. I co-signed with my grandson. Purchased the extended warranty. The truck broke down with in 2 weeks. They fixed it. On the 2nd breakdown 2weeks later they would not let us keep the truck. They insisted it was a lemon. We left with a newer truck. They cashed in the extended warranty and kept it for a down payment on the 2nd truck. Ran my credit about 10 times. I had to keep going back to resign the contract.Today I still don’t have a clear title and it’s been 4 months.These people are horrible to deal with. Will not return calls.

I bought a car from there and everyone was so nice, friendly and helpful. It was a good experience!!!

I bought a truck from them when they were Rackley and I had some major issues with paperwork and CALIFORNIA DMV with the truck I purchased. Great truck, no issues with truck. Loved the truck. Mountain West Auto helped me 9 months later. They are great!!! Customer service was great. I can not thank them enough for the help. Moutain West Auto fixed the huge mess Rackley made.I highly recommend Moutain Auto West!Also, Josh F. is GREAT. Ask for Josh (Internet Director).Thank you!!!

E. Soto was very respectable and helpful in finding me exactly what I was looking for . His Customer service is excellent . All around great experience . The guys at Mountain West auto were determined to get me the best deal possible and I absolutely love my Familias new ride . Thank you guys for everything .

Soto was extremely helpful and made sure to get us the best deal. Very happy with my purchase!

This was a pain free purchase. While buying a car can be a nerve wrecking experience, Erwin Soto helped walk me through thoroughly understanding my contract. I appreciated the helpfulness of the staff... they were funny, easy to get along with, and it felt as if I had known them for a while even though that was not the case. Overall, Im extremely excited that I bought the car of my dreams and Im super satisfied with my experience. Thanks to everyone at Rackley Auto! Happy holidays.

Caileigh was a joy to work with. She was very helpful, and I cannot stress how much working with her made my search for my car so much easier. Highly recommend Caileigh...Just call in and ask for her.

Went in to look at financing options for a used vehicle. Ran my credit and told me they would get back to me the next day. Never called me back so I called them asking about my financing options. They said they would call me back in 15 minutes and again, never called. Come to find out they ran my credit a second time(without my permission/notifying me) when I had called them back asking about my options. Very unprofessional. Would not recommend. Now Looking into disputing the second credit inquiry’s.

I high recommend Rackley Auto Group! They have an amazing amount of inventory to choose from. Everything about the buying process at this dealership is very easy! Ashton in sales goes above and beyond for his customers to ensure the best buying experience! The management team is so professional and makes buying a car a very pleasant experience! If you are looking for a reliable vehicle this is the place to go!

Do NOT BUY FROM THIS PLACE! This place is why people hate used car salesmen!

This dealership is extremely shady. I understand theres dealership tactics but this is by far the worst Ive ever seen. They wont give you a price of a vehicle until they run your credit through 20 different banks and work the numbers to what you can afford monthly instead of just giving the price of the vehicle to start with. The $3,000 for any trade-in is just added to the top of the vehicle purchase so just another tactic. They wont even discuss any numbers outside while looking at the vehicles. THEY ARE EXTREMELY UNPROFESSIONAL, PUSHY AND ARGUMENTATIVE!!! Save yourself the time and money and dont go here.

After spending two weeks car hunting and hunting one full day in a sudden September snow storm, I walked into Rackley completely exhausted, drenched and emotionally a wreck from a previous company making me feel like garbage. I was walked around and shown any cars by two amazingly sweet sales men. When we went in to negotiate the deal they told me to price if the car was $19,999. We haggled and haggard price based on monthly payment and after getting it down to what u was looking for we moved forward with the deal. I was so exhausted I was happy to sign the papers and finally get home after an exhausting day! When I got home I closely looked over my paperwork and noticed that after ALL the price negotiating I still paid $19,999 plus all the taxes and warranties (yes I was expecting these). I feel completely worked over because I puts LARGE amount down and it looks as though they worked the price up after they originally verbally told me the price just to have them work down to the original amount. I am just beyond myself that after an hour of price negotiating I still paid the same. After what is possibly my worst day of car shopping ever I am now sitting at home completely crushed that I let my guard down long enough to be taken advantage of like that. I basically just handed them free cash in the form of my down payment. I’m super upset because I LOVE the car but now I feel completely taken advantage of. I have never felt so crushed and used. I’m beyond devastated with this experience.

I purchased a car from Mountain West Auto Group about 6 months ago. I had been rear ended in my paid for car. I was heart broken. I was told to go to Mountain West Auto Group. When I got there Kevin, the amazing owner, told me to test drive as many cars as I wanted because I didn’t know exactly what I wanted. I finally drove a car that I fell in love with. Since buying the car I have received the most amazing customer service. The entire place makes you feel like you are part of the family. Any questions I have had they have been extremely responsive. I have had the best experience and would recommend anyone to go and join the family of Mountain West Auto Group! ❤️

I had a great experience purchasing my first big truck. Erwin Soto helped make if fun. We couldnt find anything on the lot to purchase so he helped me find something else from another dealer for me that best fit my budget and had it brought in. Everyone there was very helpful thank you Rackley Auto. Will definitely recommend Rackley Auto and Erwin Soto. Thanks again.

Great deal on the car. Exelente employes. Nice service overall

We had a great experience purchasing our car. Erwin Soto was great to work with and walked us through the entire process. There was no hassle dealing and no pushy sales tactics. Everyone from finance to sales were great to deal with.

My and husband and I have had some unsavior experiences with recent transactions in Reno when we purchased are last vehicle. So we had spent months trying to find the right dealership and vehicle that we could trust wasnt going to be another nightmare. Last Friday we came into Mountain West not expecting much but knowing we were interested in one of their trucks on the lot. Straight from the gate our sales rep Rico was amazing and got us the right information. I felt he actually cared about what we were interested in buying, even offering to help find the right truck for my husband.My husband found the truck of his dreams sitting in that lot and the owner was so kind and straight forward. It was wonderful energy in that place. From the front office staff to Scott our finance manager, we were extremely impressed and well taken care of. Scott made the paperwork a piece of cake and our stay felt welcomed while we waited. I couldnt have asked for a better experience and it truly was the best experience I have had in all the vehicles we have purchased. I actually am excited to go back to Rico and have them help me find the right one next. Quality and Service was AAA and I will be sending all my friends to see these wonderful people!! You guys earned a customer for life!

Joel is an excellent sales representative. Good people skills and great at connecting and socializing with the potentially customer. Wasn’t trying to press or even force the sale, which in my honest opinion, is partially what let to the sale. Great customer service & Excellent support staff. The embodiment of an Honest car dealership. Pleasantly Satisfied.

Avoid them like you avoid someone who sneezes at the store and fear you’re going to get the rona.Teddy, the salesman was good. Nothing negative to say about him..he’s just a minion in a game of uno where the General Manager has a handful of draw 4 wild cards and continuously hammers you with a bluff and then hits you with another.Ever heard of the taillight guarantee? More like we gave you the keys, we’re not talking to you anymore.Won’t return phone calls, and the Managers are ALWAYS in another call.Don’t trust them, typical used car dealership who only want you take your money faster then the slot machines down the street at the casino.

We had a terrible experience with Rackley. We bought our car at the Boise location that closed soon after they opened. The purchasing process went great. The customer service after we have bought our vehicle has been horrendous. We bought Gap insurance through them and quickly bought some through our credit union. The refund was sent to Rackley and have been contacting them once or twice a month for the last 6 months and still have not received our refund. We have been very patient with them but I’d recommend if you are looking to buy a vehicle. Go somewhere else.

Great customer service! Friendly and very helpful staff who, Soto did everything he could to cater to my needs. It was very easy to go though the process and I eventually got the car I wanted! I highly recommend this place!

It all seemed like everything was going well until it was time to close the deal. Love the vehicle we purchased not the deal.The sales Eric encouraged myself to take the car to someone we trusted to look over the vehicle. We did and he spotted a couple things. One was the rotors and the other was the valve seals. We write it up on a Due Bill to be taken care of. We opted not to do the valve seals, we would have our mechanic take care of that. Which left the rotors. Take the car in the next Monday, get a call from Eric to come in to due some paperwork. Turns out, the paperwork was to raise my interest rate and change my original car payment. The only problem I had with that is that should have been mentioned that our first was just a quote and may change. Get home to find out that the mechanic told Eric that the rotors didnt need to be turned. In a way he was right. They couldnt be turned they needed to be replaced. I replaced them. Safety in all. Back two more time to finish paperwork that should have been done before I took the car off the lot.The absolute shadiest car deal I have ever had in my life.The kicker is, looking at the tires as the new rotors were being installed, the front two have weather cracks. So much for the check list. My mechanic said, the tires havent been taken off in awhile. He had to put a boot on them just to get them loose.Thanks Rackley for a awful car buying experience.Darryl Wright.