I love this place! They have such a knowledgeable staff. The staff is always friendly and helpful.Its good to see employees that stay long term.

A complete hardware and lumber store. Prices are a little higher than the big box stores, reason for the 4 stars instead of 5. You get personal service from the staff and always a friendly smile at the register. Way more personal service than the big place and they never required a mask.

Very unhappy with the customer service except for Marcus Taylor in sales! Excellent salesman. I have never ever been as mess treated from a business before and no apology or acknowledgment of there business practices. The shed was ok. Enter Knechts at your own peril.

Way more fun than shopping at Lowes. Most everything is very comparably priced, some things are actually lower-priced, and everything is much easier to find. Plus, there is always somebody in the store who can properly answer your question; try that at Lowes.

Worse customer service . Been here 3 times to get a price for one cabinet. Each time takes 10 minutes to be waited on if anyone is even there. If not they tell you to come back. Will go somewhere that actually understands customer service

Id say that when it comes to customer service, Knechts is an industry leader! At some of the big box stores you get employees that act like they dont see you and stare at the floor when they walk by....but for whatever reason Knechts employees are always going out of their way to help! Plus they sell DeWalt and Stihl products win win...win!

They need more help. Had to go track someone down to get help in the paint section.

The most helpful hardware folk in this place is you, if you need any sort of help I strongly suggest bringing enough money to pay them out of your own pocket

Great selection for your hardware needs! A lifesaver, when you need that special bolt, fastener, or whatever to get out of a jamb!

The staff is friendly & I always have great customer service.

Had what I needed. What more can you ask of a hardware store?

Employees were on point. They knew what they were doing, helped quickly and efficiently, and had me out tge door with exactally what i needed in 10 minutes flat.

This store is a little gem has most of odd things you need to repair items. The people are very knowledgeable in there area.

They always have everything I need

Very clean, organized and the individuals who worked with us were helpful and courteous. I enjoy shopping at Knecht because I can run in and run out and waste very little time or go in and look at all of the upgrades and future projects I hope to do someday. Great place!

Great store great service I do all my home to shopping here

I would highly encourage people to NOT use Knecht and NOT allow their contactor to use knecht. I now have a lien on my home because Knecht over extended credit to a contractor and after 7 months of no payments they filed a lien. Prior to the lien being filed i had NO idea Knecht was letting him charge items, snacks, tools and everything else to my address. Their business practice is legal, yes, but highly unethical and I feel as though I am a victim of their terrible decision. I have lien wavers and everything else on file with my previous contractor but was never told they were extending him thousands and thousands of dollars worth of credit. They should be ashamed of what theyve done to my familys financial stability. Im glad theyre making money on the backs of innocent consumers that dont know that such a ridiculous law exists.

Came in here after going to lowes and getting NO HELP! Misty Boos helped me and was amazing! She took her time and found me just what I needed! Its so nice when people actually care about helping others! Thank you so much misty!

Very helpful! I needed a fire escape ladder, and they found it and kept it for me. Very kind, good-humored staff willing to assist with anything you need!

Always have what I need

This retailer is easily visible and accessible from the streets it is located on. This store is clean organized and easy to find a department from the overhead signage. This store is adequately staffed with friendly helpful people. This retailer sells quality merchandise at affordable prices. This retailer happens to be the biggest supplier of residential and commercial construction products in Rapid City. I feel fortunate we have such a fine family owned and operated business in our city.

Huge selection of home improvement and maintenance supplies. The staff here are incredibly helpful and friendly.

Love ACE ...always have what I need!

Friendly helpful staff. Way better than menards

I found employees to be very helpful especially the guy in the paint and stain dept a big thank you to him for his knowledge on product

Great people in a well stocked hardware store

Great staff and an abundance of product. Seems they have everything someone would need.

Didnt have what I needed but staff tried.

Bob is the go to man!

I cant speak for all store departments but their fittings (nuts and bolts) beats the other local competitors with their selection. Their rentals department is great too. Fair prices and good equipment. Ive rented everything from concrete mixers and post hole augers to sod cutters and lawn aerators and Ive never had a problem. If location is an issue, give their other location (Discount Lumber) a call and theyll get you set up.

I ordered lumber from Lowes almost a month before and the day of the delivery they informed me it was out of stock with no idea on when itll restock. I ended up going to Knecht and Jerry Berndt helped me place an order and had it delivered same day. It was such a huge relief and Ill definitely go there again over Lowes.

Great store. Would like a little more selection on a few things but you cant have everything and please everyone I guess. Lol.

Knowledge, helpful and courteous staff. Good stock selection. Have used their draftsmen and designers when I built a house and all went well - would use their services again in a heartbeat.

I thoroughly enjoy my shopping experiences with Knecht. The sales people are knowledgeable and helpful. Everyone is kind and has a smile every time! If they dont have something they look at the other stores for you and are even willing to look into getting new products if you ask! A wonderful place to go when your work requires you to hit the hardware store regularly.

Awesome service

Jan was amazing in the cabinetry design center.

Great full service hardware, home store. Knowledgeable staff, friendly service.

Great help. The young lady was very helpful. Would go back there

Can only say good things about them. Dan Crowser did our drafting work and was great to work with as well as all the other people in other departments. Beats going to a big box store for many reasons good quality&good prices . Also a super Ace hardware!!@

Prices are higher than average on the stuff Ive gone in for, but the employees are super friendly.

They have the best selection of nuts and bolts in town! And also the best selection of lumber quality wise. Have been using their materials as a carpenter for many years now.

The Gentleman In The Lumber Dept. Save Us Their Stickers For Us To Burn In Our Fireplace. They Are So Pleasant And Very Good To Us. AMEN

Was ok, great selection, didnt buy because nobody would make eye contact or ask to assist

I get all my stuff from here for my store great customer service 👍

In review, we do stock the Rain Bird #1800 Pro-Series Sprinkler Heads at a price of $4.49, as well as the Rain Bird #600 Series for $2.29. While we have a great deal of respect for Wal-Mart and others in our industry, in checking with the Company above mentioned they do not carry the Rain Bird line nor any other form of irrigation sprinkler heads that we and their associates could determine at either of their Rapid City stores. As always, we thank customers for shopping with us and want to be both-in-stock with quality products and priced right.

Nice people and nice store. They usually have all your building needs and if they dont Ace Hardware or Knecht Lumber and distribution will.

Great store for everything you need. We only needed a set of Allen wrenches.

Friendly and helpful.

Good store knowledgeable staff. Great inventory.

All my lumber come from knecht lumber. All my lumber was of good grade material. We will continue to shop there.

A really good selection of electrical supplies

Best service & most knowledgeable staff around! I would recommend over any of the big box stores around!

Awesome service!!! Also I had been to 5 other places to find what I was looking for. They were the only store that had it.

This store has a decent assortment and are usually stocked to a certain level, that should be a 4 star. Staff friendliness and helpfulness earns them a 1 star, totalling in a 2 star rating.I needed some small stainless steel hardware, was standing in the hardware aisle for 15 minutes without anyone attending the entire area (even adjacent aisles or departments). The crowning event was when an employee walked by on her way to the breakroom and when I raised my hand to get her attention, she mimicked my gesture, smiled obviously provocative and just walked right past me at a 2 foot distance. I’ve never been so disappointed in customer service.Same is the register staff. WHEN they have someone at the register besides rush hour traffic, they’re not very knowledgeable or helpful on inventory. I got the response “Uh, not sure, maybe if you looked again?”I avoid this store at any price, buy at Menards and Lowe’s instead. I love the other two ACE stores, but this fell short every time I visited.

Nice helpful employees

Lots of stuff

If you want good service and a knowledgeable staff stay away from the big box hardware stores and go to Knechts home center

Lots of home stuff

Theyre always helpful here. I am disappointed to not have anymore upcoming projects. This is a pretty neat hardware store.

Has a great food place to get food and to get things you like.

I can usually find what Im looking for here. The customer service leaves a little bit to be desired, but overall, I will keep shopping here.

Very helpful people here.

Very helpful usually always have what I need if not they know where I can get it

Great store! Fast and friendly customer service! Lots of stock variety.

They probably have what youre looking for.Sometimes theyre very helpful.Sometimes theyre not.

Place is good for wat your looking for

It was ok found what i needed one of the few places with big variety

Knowledgeable employees. Good selection, convenient downtown loc6

5 minutes to close and I received the same great quality service I always get there.

Great staff always willing to help with whatever project your working on.

Great local hardware store.

The people are friendly and very helpful.

Had them make a couple keys for me. They did a fantastic job

Very helpful staff!!!

Always have my needs instock

Great service

Competition for local contractors?Just found out that not only is Ace hardware a lumber supplier they are also competition for local contractors. Their own handyman shops at Menards.

Loved their easy helpful manner. Has almost everything you would need.

Wonderfully helpful with power and hand tools. Not very deversifed in lumber.

Good service and well stocked.

Found what I wanted. The employee was very helpful.

Ordered some glass -good service at great price.

Excellent service! Good selection

Replaced plants easily enough when they floundered. Thank you

Friendly place to shop and the marketing guru stopped to chat for a while too. Two thumbs up.

Always well educated and friendly staff.

Good place to go to find stuff for construction.

Very helpful and courteous!

Had very cortous service and the guys loded my car for me

Beautiful showroom, great sales staff!

They always answer all my questions. They have saved me time and money. They have helped me with all my home improvements. Without their great help I would have done my home improvements wrong the first time.

Says open till 6. It’s 5:21 and they are closed. Needed for an emergency and they are closed early for jo reason.

Great staff, everything I need

Always good help when I need it

Might be the best one in Rapid City.

Best contract sales dept in the great plains!

Good service. Moderately high prices.

The contractor sales guys are really great.

Very helpful & Friendly people!!!

Found what I was looking 4