Really happy with the service here. I bought a phone at an electronics retailer, which turned out to be a T-Mobile version by mistake. The Verizon rep instructed me on a compatible replacement and was very helpful transferring my data from my old model. Im a bit of a noob with phones, and the store rep was very patient and helpful. Unfortunately, I forgot her name, but I appreciated her help.

I arrived right when the store opened. The store employee was very nice and showed me options on a new phone. After I selected one she was able to transfer all information from my older phone in a few minutes. She suggested a case and screen guard, which she installed precisely. I was out the door in 30 minutes. One thing that had me worried was her long fingernails, but that did not appear to impact her ability to perform her job.

I went there at 12:45 pm. At 2:10 pm I was finally able to talk with the lady in the store. However, her manager, which was not there, revoked her access to the fios system. So she could not help me out. If you wont sale fios products on your store on Saturday you should let us know. I waste at lot of time just because you!. At least a sing in the door would help. I never deal with verizon before and this was my first time. If this starts like this, I prefer to not do business with you. I never wait so much for a service and in top of that I wasnt even help. 1 start because I cant give you 0

Fantastic service! Everyone was friendly and took time to work through all of our questions and concerns. Not pushy about extras either. I would highly recommend this store and Andreia who helped us.

My wife and I came to this location in October to switch from T-mobile. They looked up service coverages and told me there would be no issues with connectivity. They also told me I could keep my phone and shouldnt have any issues, but that my wife needed a new device. Supposedly there was a rebate to offset the cost. Fast forward 3 months of fighting with a device that wont register on the network, and now we find out the rebate that was submitted (yes it takes over 3 months to process) is invalid because neither device was eligible. I feel like they took advantage of a situation to make a sale and now Im left footing the bill.Shouldve stuck with T-mobile.Edit: After seeing their response to this I contacted them at the provided address; still have not recieved a response. Will update this review after I hear back.Edit 1/28/21: Ive reached out several times but with no response. Stay clear, theyll take your money and run.

Bad customer service. Ordered a phone over a week ago and they said they have no tracking. They have the same phones in the store and won’t set us up with one of them. Didn’t help us in the slightest and don’t care. They wont even cancel the order so now we are stuck waiting. Next time we renew we are going somewhere else. Has nothing to do with Verizon just this store

Our customer service person was Toni. She was great. Knowledgeable, friendly, and most helpful. She was a pleasure to work with. Thanks again Toni.

Antonia was very friendly, patient and helpful. The phones are both working good.

I do not make very poor reviews often, nor do I take any joy in them, but I feel this is warranted. My wife went to this store for a new phone, as it was time for an upgrade. The sales person decided to talk her into a new plan, that would supposedly not increase the bill, besides the cost of new phone. My wife called me and we even did the math with the sales person over the phone and determined that the new monthly bill would only include the cost of the new phone, so we agreed to the new plan, trusting that this sale person was being honest or knew what he was talking about. Our actual bill went up $60 per month, excluding the increase we were expecting. Just got off the phone with VZ customer service and the plan that we were previously on no longer exists, so the best they could do was drop me down to a plan that is comparable to my original plan, but since prices have gone up, Im now paying $20 extra a month with no increase in service. So either the salesperson was ignorant to what he was doing or was being dishonest. Either way, I will never use this store again and may even shop for a new carrier. Be aware that this is not a direct Verizon store, but an authorized dealer, so according to VZ customer service, they have their own policies. I was able to file a complaint through Verizon against this store. Be very careful if they try to upgrade your plan and claim it wont increase your price.

Awesome customer service “Toni” got me hooked up with a new phone. I knew what I wanted when I came in, there was no pressure to do more more more...she was kind, courteous, patient and knowledgeable. I was so skeptical coming in, as this can be a tedious process. SHE made it seamless. Thank you “Toni”....

Quiet peaceful and Toni was very helpful and kind. Space was clean and spacious and I felt secure and helped

My experience with Antonia was wonderful. She was friendly, thorough, and very knowledgeable. Would happily recommend and will be returning to do all phpne related business with her.

The first day I came into the Verizon store, Cameron took the time to help me figure out how to resolve a very frustrating problem with my phone. When I returned the next day, replacement phone in hand which had been sent overnight, I again went to Cameron, who helped me set things up, etc. The whole experience proved to be pleasant and without stress thanks to Camerons cordial professionalism.

Cameron was a great help and helped me with another phone as well. Its good to see the willingness to do something extra.

Great local Verizon retailer! I go there for all my VZW needs, and they always take care of me.

Andreia was really great at helping me upgrade my phone; awesome service!

Very helpful and nice service from Andreia and Tony. Thank you!

Wonderful experience! The staff was professional and very knowledgeable.

Excellent customer service and help during the entire process.

Excellent service and very professional. I felt like they card about me.

Its is an unprecedented time, and the experience was unusual due to safety measures. That said, I felt very safe in the store and the staff went out of their way to help me replace my broken phone and find the accessories I need.

Very helpful and able to get me a discount on my current bill

I went in to switch from a flip phone to a smart phone. ELVIS WAS VERY PATIENT and extremely helpful. I highly recommend to go see him if you need any type of help.

I am sharing this review on behalf of my mother. She had a wonderful experience today with your team member, Drew Hale. He spent time with my mom troubleshooting issues with her tablet. He was patient, very nice and stayed with her and it until the issue was remedied. She is back in business and she shared Drew could not have been nicer or more accommodating. You have a great employee. Thank you!

Elvis went above and beyond to help solve my problem on my I Phone. Had a virus on my calendar. He stayed after hours on Friday on his own time and eventually fixed it. Going forward I will only deal with him no matter where he works!

Elvis was very helpful with my purchase of a new phone. Excellent service and completely satisfied.

Toni is very knowledgeable and easy to work with.

I came in the store exacerbated because my Android wouldnt power up. Rasal calmed me down, powered up my old phone, demonstrated an affordable, cool new Motorola g6, which I bought, and now Im back in business and very satisfied. I couldnt have ordered better customer service. Compared to the last time I came in for help, the customer service has improved 1000%! Way to go!

The sales reps at this particular Verizon location are very friendly and knowledgeable. They always make sure to go above and beyond all while being extremely patient. The showroom is very clean and approachable. 10/10 highly recommend.

Do not buy a phone from this location. I thought I bought a brand new Pixel 3 to find out after battery started to crash that it was actually refurbished and the battery was removed from the phone and then jammed improperly which damaged a connection. The store said that they refuse to do anything about it and that its not their problem. It certainly sounds like a great scam they are running.

Super easy exchange of phone. 100 times better than last trade in elsewhere. Rasal was awesome and was a giant help. Wouldnt hesitate to come here again.

UPDATE EDIT, now giving 3 stars instead of 1: After taking the time to email the company and write this review, I was contacted by the Regional Manager for a full refund of the two cases we purchased and a sincere apology for the false advertising.While at first glace, the employees seem like they are helping you out and upgrading you with ease. Thats not the case. They do not go over any charges, they added insurance to both of our new phones without our consent, never told us there was a $19.99 charge per phone to practically open the box and turn the phone on, and told us the cases we picked were $35.00 dollars each, but then charged us $45.00 each for the cases. Clearly based on the other reviews, this has happened many times at this store. Find another VZ retailer.

Horrible experience after horrible experience. I have called ahead, confirmed that everything is good to go, and have walked in the store, cash in hand, ready to purchase a new phone...never have I been able to purchase a phone. Terrible business model.

Great customer service provided by Rasal Meya at this store. He had the phone I wanted in stock, helped me weigh the pros and cons of each product, and helped me get everything set up. He also made sure I understood the cost of every item and service. Overall a great experience.

Five star experience! Rasal was personable, attentive and very patient with the needs of this customer. My best experience compared to four other Verizon stores in the area. Highly recommend!

A very pleasant experience at this store. Rasal was very helpful and was able to address all my questions and provide useful options. I was in and out of store with new phone all set up in a reasonable time.

Today I visited the Verizon store located at 700 Nutt Road Suite 755Phoenixville, PA 19460.The visit was entirely unsatisfactory. Not only was I treated rudely by the manager, David, despite his assurance that he wanted my business, but apparently he has a different understanding of how long seven days is. According to him, one week is 8 days! After waiting ten minutes for service, he did not even introduce himself, and when I questioned his understanding of one week = 8 days, he immediately became hostile, and stayed hostile until I left.He also refused to provide me with any help, including a phone number or email address to contact about his behavior. I believe that this man is entirely unfit to be interacting with customers, much less managing an entire store.On a brighter note, I first visited this store on Wednesday. On that day I was enthusiastically greeted by a salesman, Ted, even though he was with another customer at the time. As soon as he was done with her, he asked me what I needed and was extremely helpful. Despite my upgrade not being ready on Wednesday, Ted saved the phone I had chosen so that when I came in on Friday, today, it would be there for me. Ted was the perfect example of what a salesman should be, and I feel that it would be wrong to dismiss his good work just because his boss is a rude, ignorant man.

Always a great customer service experience whenever we have issues. Rasal always takes the time to help unravel our phone problems and is fantastic to deal with.

Here at 7:20 on a Saturday to get stop in quick to get a screen protector but closed early with no postings as to why.

Rasal and Andreia were extremely helpful in helping me to get a new apple phone . Thank you so much !

Rasal was fantastic!!! As a senior citizen, I needed a LOT of help and he patiently helped me with everything. Thank you for having excellent employee like Rassl!

Great location. Rasal was extremely helpful. He spent extra time with my wife and I to explain the features on my new phone and was very friendly.

Awesome service.Knowledgeable and courteous.

Excellent customer service! Great job Mohammed

Mohammed Hossain is the most knowledgeable, patient and kind sales person at Verizon in Phoenixville on Nutt Road! I have purchased my last 2 Samsungs and each time had serious issues to resolve! He has saved me twice and I am grateful for all his help. He is the Magic Man!

Rasal was professional and efficient! I would recommend this store to everyone! Thanks again!

Great customer service! Rascal was so patient and helpful. I would definitely recommend this store!

Excellent service at the location. The staff here are amazing! This is my go to spot for all my wireless and home service needs!

The service at this location is fantastic! I would recommend this location to all my friends and family members. Paul helped me get my new device and I love it!

Horrible customer service. They told me all their new phones have to be bought with insurance and a case. I explained to them I already had a case and a separate insurance policy. Had to talk to the district manager who said because theyre a retail store they can essentially make up their own rules. Do yourself a favor and do not shop there. Theyre not professional in any way. Im surprised Verizon corporate still allows them to stay open. Go to the store in KoP which is corporate managed.

Dealt with store rep Rasal. He was very informative and was able to get me out the door quick as I had a flight to catch. I left with all my information and apps on my phone. Only deal with Rasal

If I could put 0 stars I would but I have to give at least 1. Absolutely awful customer service. I understand that after a long day of work you want to go home just as bad as I do but I work till 1 hour before they close. I cant get to the store during their day hours.Today is 3/27/2017 and the gentleman who closed locked the doors nearly 10 minutes early. I knocked on the door and until he came to the door and asked me (and I quote) what do you want? I told him I broke my phone and need a new one. He said they are closed. I explain that I really would like to get a new phone and he said he cant sell me one because he already closed down.Dont go here because the people here obviously do not care about the customer. And this is not my first bad experience here. I cannot believe the laziness and lack of customer service from here. I hope you lose your job.

I didnt actually go into Verizon. I am roadside assistance with Arrowhead Farms and Service. I was sent to unlock Rasals car and ended up being educated on my Moto G6 .he was very helpful and informative. I highly recommend using this store

The staff at this location are wonderful! I was having issues with my device, Paul the Store Manager did his best to solve my problems and he did a wonderful job. I would highly recommend this location!

Rasal was incredibly helpful. He quickly identified a difficult problem I was having with my phone and suggested solutions.

Thanks to Rasal and Mohammed for outstanding help in teaching me how to operate my new iPhone 8. There was no delay in getting me up and running. Marilyn

Very efficient and courteous service! Rasal was simply the best and most knowledgeable about the phone and plans that suited me.

Definitely would recommend, highly intuitive staff, they were extremely helpful and made my upgrade very quick and painless

Rasal was very helpful in helping me with issues I had with my phone.He quickly showed me how to fix the problems I had.polite and very knowledgeable about the Verizon products

Had a wonderful experience today with Rasal upgrading to a new iPhone. Rasal was extremely patient and helpful in helping me to decide whic model is the right one for me. He walked through everything and explained all the new was so good at explaining all the different options, how the new phone worked and the upgrade process. It all went very smoothly. Thank you Rasal for your patience, time and information!!!

Service here was excellent. The agent Paul was outstanding and give his best effort to help me out.i recommend this store to all of my friends and family!!!

The new manager Rasal is awesome, attentive to detail, personable, knowledgeable, efficient... This is a Turning Point since the new owners took over 6 weeks ago, and I believe things will continue to go up as he adds to his staff.

Rasal was very helpful very knowledgeable and a perfect gentleman and he really helped me to use this phone thank you

Long time user, first time reviewer! Was in dire need of a new phone and Rasal was excellent in showing the possible options and walking me through choices. Not only did he show me how to use it, he set up the options for me so my phone is officially idiot proof!

This store used to be bad but Rasal the new manager was very helpful and polite. He single handedly turned the place around. Would definitely recommend.

As a senior citizen I am not afraid to admit that new technology scares me. I had finally figured out the I Phone 6 but could feel the specter of the X haunting my future. So I got up the courage to go to the Verizon store in the Giant shopping center in Phoenixville and face my wireless demons. My salesman was Rasal Meya, the manager, who, even though alone, spent several hours with me explaining the new X, and all the changes in billing, etc., that I would be encountering in the next few months. I was very impressed with his knowledge of the phone and of Verizon, but most of all I truly appreciated his patience with me, my learning curve, and my endless questions. Rasal was extremely polite and professional with me and so I left with my new X and the confidence to use it. I would highly recommend this Verizon store to anyone who has questions and needs professional and efficient help.

My man rasal he’s the man help u out fast and convenient shop there

Rasal was wonderful, made what should have been painful iPhone backup experience very painless! Highly recommend the staff here.

I have been to the store several times last week and this week. I had a problem with my phone and Rasal was very helpful and solved my problem.

Rasal was very helpful in correcting two problems with two separate phones. His patience and expertise will surely be an asset to this store. Very professional. Thanks

The service was great. I would recommend going to this location for all your wireless needs!!!

Awesome service by Rasal & Mohammed!

Ive never written a review on the internet before, but my experience warranted me to do so. As others have stated, the employees do not care about customers; I agree with this. The individual that I spoke with was highly condescending, emotionless, and coped a non-positive attitude.Recommendation: It is worth your time, and energy to go to the Collegeville, PA location.

Salesperson was more intrested in her phone

I love this place! The service was awesome and fun.

Very helpful service. Made the process of changing phones easy.

I had a great experience at this store. Thank you Rasal!

They need to hire people here who actually know what they are doing!

Store Manager refused to exchange defective phone. They do not honor 14 day satisfaction guarantee. Go to a Verizon owned store, save yourself a headache.

Rasal was super helpful with getting my phone back up and running after a really random error! Thank you so much for getting me up and running in 15mins!

Bought new phones in April, beans new screen protector breaks within the week and the store manager helped us. Then each of our screen protectors break not even another week later to contact Pure Gear and Verizon store associate to find out the salesmen who sold us the phones and screen protectors lied about the coverage and now my screens broke and I have to deal with it. Thanks Pal

Rasal is a good dude who helped like 6 people at once

Paul worked with us to upgrade my note4 to a note 8. He has exceptional customer service.

Great as always

I refuse to spend an hour summarizing my frustration during my dealings with A Wireless. Ill sum it up as: Abandon hope all ye who enter here.

Royal was helpful in getting my phone back working

DO NOT use this independent Verizon location! The team is dishonest and out to rip you off. Have used years ago without an issue but the latest crew are scammers! Avoid at all costs. Lies lies lies and unapproved charges and fees.

Careful...at these authorized dealers, youll pay for things a regular Verizon store will not charge you for.

Great experience!!! Very helpful

They took great care of me here

Very customer sensitive excellent personality

Sabria was very excellent and very helpful

Only one person working in the store at one time. Really??Expect a long wait if the salesperson is setting up a new phone for a customer.

Service people very nice & knowledgeable

Amazing help, definitely 10 stars

Helpful patient staff

Friendly staff

Expensive

Cute

Great customer service!