Our experience here was great! The staff was knowledgeable, friendly, and answered all of our questions. Timothy went above and beyond in ensuring we got exactly what we were looking for. I can easily say that this was a seamless experience and we left satisfied knowing we made the right choices and at the best prices available on the market. Sales were far from pushy. They catered to our needs and comfort level. I can easily say that they offered complete counseling and a quality experience. I highly recommend this location and will shop here for our future bedding needs.

Employee was so helpful and courteous!!!! This mattress was for my disabled brother and he loves it. Says he sleeps so well know. Great product, price and customer service!

I usually dont do mattress stores. But I heard about Timothy so I went to check it out and I was not disappointed. He was the best mattress rep Ive ever met. What I loved about Tim was he wasnt one those slimy sales man trying to make a commission. He was honest, truthful, and straightforward. Will be coming back for sure.

We stumbled upon Mattress Firm and sure glad we did! Tatiana was patient and explained every detail to help us sample and choose our perfect mattress. We ended up getting the Sealy Hybrid mattress and got a huge discount as well! Very happy with the process and friendly, knowledgeable service Tatiana provided. Thanks so much!!

Sales person was very helpful and professional, gave me good advice. I recommend the store at Waterford Lakes very much.

Timothy was a huge help. Actually both employees that day knew their beds. There was zero pressure and he really listened to our needs. He did everything he could do to make sure we were happy. Go to this MF location if you want to test out the best beds on the market. You can take your time to make sure you get the best fit for you. Great store and well managed location.

Timothy very knowledgeable. Great with customer service, knew his products. One of best salesperson s we ever met. Please give him a 5-star rating. Sold us top of the line Tempurpedic.

Amazing experience. Our salesman Timothy was incredible! Very knowledgeable, no high pressure sales, helped us find the perfect bed at an amazing price! We usually dread purchasing a new mattress, but Timothy actually made the process enjoyable!

Omg excellent service by Brittany . She was very nice, excellent customer service, helped me a lot to have a perfect mattress and bed for my back condition. I have now a happy and well sleep . Thanks and God bless you .

I have never in my life slept so peacefully until I got this blanket. I could hear color the morning I woke up after sleeping with it. Big shoutout to Timothy for the suggestion and help. I will definitely be returning to him for any of my mattress firm needs. Give him a raise!

The selection is pretty wide, although they dont have any pure latex or purely hybrid latex to test while there. Other than that, the store was clean and nice. Tim, the salesman, is the man! Tim gave me a quiz to fill out to help me pick mattresses I might like, he was extremely patient with customers, and was straightforward, as well as to the point, without pushing anything onto you.

The salesperson Tim was a class act thorough out the whole process and laborious task of finding a mattress after 13 years from our previous. He was professional, knowledgeable and efficient. We now have a great mattress and frame. We are so grateful for his expertise and Tatiana for expediting and accommodating our delivery needs!

A wonderful woman named Tatiana helped me pick out the best mattress for my price. She showed me a great selection to choose from, and ultimately got me a great deal!Couldn’t be happier.

Went in looking for a mattress came out with a mattress and adjustable bed. Thank you Timothy for being such a great sales associate and providing me with an experience I will never forget. This process has been a long one but ended on a good note due to your professionalism and awesome customer service. I have already shared my experience with a friend and we should be coming to see you soon! Thank you again and for anyone reading this review this is your guy and store to get your mattress needs met at affordable prices!

They helped us find the right type of mattress for our sleep styles, and everything was 50% off. Mattress came in a easy to carry box that fit in the back seat of our car, and took about a day to expand when set up at home. Comfortable and comes with a 10 year warranty. In and out of the store in under 20 min. Great experience.

I want to thank Danilo for taking the time to have made my day better than I could have imagined. It’s when you take the time to listen to your customers that makes a difference.He should be a manager with his professional manner. God bless you Danilo and may your future be bright and successful.

Went to look at some mattresses and Timothy was a big help and did an amazing job explaining everything to us. Definitely recommend!!!!

Timothy was the sweetest!! Customer service was amazing and we were out of there in 15 minutes. The mattress I found was also absolutely perfect!

My husband and I had an amazing experience today with the help of Brittany. We took a survey to find some options for us and then Brittany took us around to those beds. We ended up with the perfect mattress and we are both very happy with our experience. Can’t recommend Mattress Firm and Brittany enough!

Brittney was super helpful! The mattress purchasing experience was relatively quick and painless and we were happy with the sale price compared to the manufacturers. I would definitely recommend Brittney at Mattress Firm!

The man that was there yesterday afternoon (I’m a bad person I forgot his name) was super helpful and very personable. He knew how to talk to me and make me feel comfortable

Amazing customer service!! The salesman Danilo provided us with amazing CPR (Courtesy, Professionalism and Respect). I very rarely give reviews but Danilo was great!Danilo is definitely Management material.

Tatiana was very friendly and helpful. She ask questions about our needs and then showed us the mattresses that would meet them.After we decided on a mattress she continued to show us the extra items that would need. The foundation, cover ect.She scheduled delivery for the day we requested and gave wrote down her name and number telling us to call her if we have any concerns.A real nice shopping experience, which has become rare in today’s retail climate.

My experience at Mattress Firm was a very enjoyable time. Timothy was very nice and patient with me, all customer service should be held to this standard. He helped me choose the perfect mattress and I am very satisfied with it.

My experience at Mattress Firm was wonderful and quick. Danilo gave me excellent customer service and good advice.I highly recommended this location.

Timothy is awesome! Hooked me up with a great deal. I’ve purchased two mattresses from here over the years and have zero complaints. Fantastic customer service and they stand behind their products. Always looking for ways to get you a better deal or throw in freebies.

Timothy was amazing and gave me such personable and helpful assistance, definitely deserves a raise! Will be coming back to him and recommending for all my mattress needs.

We had a great experience at the Waterford Oaks Mattress firm. Timothy was very helpful and knowledgeable and was able to get us a great deal on a pretty high end mattress. Would definitely recommend this location and Timothy.

Danilo Perdomo was able to help me find a good mattress at a great deal. I was able to try out several mattresses and he explained the differences about each and why I may like or dislike each one. Pretty much all of the mattresses on display were well over $1,000. I wish there were some cheaper models to try out so I could compare the quality.

The people there were really really nice!! They were also quick to help me chose the right bed for college 😀

Timothy was great and extremely professional. Explained everything throughly and helped us find the perfect mattress. Excellent customer service we appreciate you!

Timothy was very helpful and knowledge about all the different mattress that were available for us and helping us decide which one was best for us. He was super nice and friendly, great experience!

It was a pleasure coming into the store and working with your sales person Tatiana. She is wonderful, helpful and a pleasure to deal with. She took her time and made sure we both were happy with our opposite likes. She was successful in helping my husband and I find the right mattress.

My boyfriend and I were just walking in to try out mattresses and compare prices. But we ended up walking out with a mattress we loved in person and that was available for a cheaper price at their Clearance Warehouse! Brittany was very personable and super nice. We actually bought the sister bed that she has in her own home. It really does feel like you’re sleeping on a cloud. And it wasn’t the mattress we went in to look at. Very nice experience and great customer service.

Tatianna was so helpful and informative on all our options. We left with very happy with our deal! :)))

Timothy was helpful in finding a great mattress available the same day for pick up and on sale.Thank you!

Timothy McDowell was incredibly helpful. He took his time, asking questions that would help us find the best bed for our sleeping needs. I was surprised our sleeping position mattered with the style of mattress we slept on. He was very knowledgeable and I will buy from him again!

Matthew Bakka was very helpful in finding a bed within my price range for the size I wanted, he was very informative and knowledgeable on the products. He took the time to ask me some questions about my sleeping habits (side, back or stomach sleeper) if I toss and turn and general questions to narrow down to the best mattress for me. Allowed me to try a few mattresses, he also helped me pick a new pillow and a mattress protector. Over all very friendly, professional and helpful!

I had an amazing experience at mattered firm. Thanks to Danilo he was super helpful and very kinda to my mother and I. He got us a real great deal and I appreciate all his help. I would definitely recommend this place 😁

I loved my experience at mattress firm. The staff really understood my concern and gave me a great deal. I totally recommend it

My sales rep was AMAZING very helpful graceful and ready to help... Really took care of my needs and my budget. Have ALWAYS bought from mattress firm, wouldnt switch to anyone else. Timothy YOU ARE AMAZING!!

Timothy and Brittany were very helpful and fun to shop with. Timothy got me the best deal Ive seen. Was not expecting to walk out with a purchase today. Definitely would go back.

I received the most beautiful shopping experience today. Needed to get a good reliable mattress at a great price and I got it today. Timothy McDowell went above and beyond for me today and made my shopping experience one to tell others about. Thank you young man.

My wife and I went in the Alafaya store to browse, and ended up purchasing a great mattress at a great price. Matt the sales associate helped us find exactly what we were looking for, he was helpful, professional, patient and knowledgeable . He is a great asset to mattress firm and he has excellent customer service skills. I will definitely recommend your company to family and friends.

Quick, Honest, Simple. Picked out and bought a mattress here. Timothy McDowell was very helpful. Didn’t feel like I was trying to be “sold” anything. I thought mattress hunting would be an all day excursion...Nope! Timothy helped to find me a great mattress that met my needs and comfort and support needed within minutes. 1/2 off due to Black Friday sale was icing on the cake. Great experience. I highly recommend. 👍🏾👍🏾👍🏾

Tim did great on helping us price everything out. And was super patient on all of our questions and getting the best deal we can. And didn’t question what we were questioning.

Timothy was wonderful. He gave us the information that we needed making suggestions as we hunted our bed. He kept it light without pressure while giving us the info that we needed. Thank you Timothy!

Timothy M. was super nice and helped my roommate and I find the best mattresses for us!!!

Very friendly and helpful people here.

Timothy was absolutely incredible to work with! He is extremely patient and has a lot of knowledge of each mattress. He explained the pros and cons and made his recommendation on what type of mattress I need based on my specific preferences. Im sending everybody I know whos looking for a mattress to Timothy. 10 out of 10 experience!

Best mattress firm I’ve been to. My wife and Myself was helped by Timothy McDowell. Timothys honesty and willingness to help us out was a breath of fresh air. We went in just wanting a simple mattress and walked out with a Sealy adjustable. Timothy helped get the pricing down enough to make us happy with the purchase. Overall this is a great place and the store manager Xavier was very nice as well.

We highly recommend this location. Nicholas M. Took the time to show us several models and we ended up purchasing a second mattress for a our daughter.

Timothy (Alafaya next to the Rooms to Go) was amazing. He scored us a great deal on a great mattress. This was the second Mattress Firm we had been to and I would strongly recommend this one. We couldn’t be happier with how easy and accommodating the process was.

Timothy McDowell was helpful. He spent the time with me and my husband to look for right mattress. He deserved 5 stars!!!

Timothy was amazing ! He was very professional and well mannered. We went in and the whole experience was at ease it took about 30mins or less to chose and purchase a mattress. I advise anyone to go hear and recommend working with Timothy.

Had a awesome time and experience there.Tim was great, he helped us find the mattress at the best price we needed .

Timothy was extremely professional, courteous a. His level of product knowledge, understanding my needs and logistical support was superlative and he was just a great pleasure to work with. He needs to be promoted!!Pat Lien

Greatest store ever! They have a huge selection of items at a reasonable price. I shop here all the time, and I am always glad that I did.

Timothy was super helpful through the entire process. Very knowledgeable about all the mattresses and was able to help my bf and I pick out the best one for our needs and budget. I highly recommend!

This has been the best experience buying a mattress in my life. Tatiana showed us all the options available and walk us through the best for what we were looking for with honesty and professionalism. I’m 100% satisfied with her service and with mattress firm. I would definitely buy from her again.

I purchased two mattresses from Mattress Firm and I’m very happy with my experience. I wasn’t exactly sure what I was looking for but Tasha was able to narrow down an option that worked out perfect. Her knowledge of the different types of mattresses, comfort, and price was phenomenal. She helped make the process a lot easier and gave me an awesome deal with the sales happening now. I had a lot of questions and she answered them all. She was friendly and I recommend anyone to visit her. Thank you Mattress Firm and thank you Tasha.

Got exactly what we wanted! Nice salesperson.

Timothy was vere pleasant, knowledgeable, answered all my questions without putting any time of pressure.

Timothy was very kind and knowledgeable. Made our mattress buying experience smooth and fun.

Great service from the salesman, I believe his name was Tim. I will be buying three more beds next year when I move into my next home.I’m sure my wife will love this bed. Should help her upper and middle back issues.Thanks Tim, your recommendation was spot on.

Tatiana gave an outstanding amazing customer service! She helped my partner and I choose the perfect mattress within our limitations. Please give her Associate of the Year reward because she 100% deserves it. Thank you so much Tatiana!

I went in looking for a bed in a box and Tatiana was absolutely helpful and professional. I had gone to other places and was not treated as highly as I did during my visit this evening. I purchased a Queen mattress and picked it up at the warehouse by the airport. Upon my arrival they were extremely friendly and helpful. One of the workers put the box in my car for me. Excellent service overall, I highly recommend them! Thank you!!

Tatiana, was a great help. She got us an amazing deal on a mattress and went far beyond expectation to find the deal. Really excited for the new mattress.

Great service by Liz and Matthew. Liz was great, and helped me pick out the perfect mattress. She had such a wonderful, bright personality and made my family and I smile the whole time! Who thought that buying a mattress could be so much fun? The mattress was perfect, clean, and was easy to set up with the mattress stand (it only took about 5 minutes.) Unfortunately, due to personal problems there were some kinks to work out, and Matthew was absolutely fantastic, attentive, and efficient in assisting me. Please recognize both Liz and Matthew, because they are valuable members of your team! Big thank you again to Liz, Matthew and Mattress Firm. You guys are awesome!

I walked in and was helped almost immediately. The worker knew exactly how to help my situation and was also great at giving me space and time to try out the beds while he helped other customers. But he also didn’t forget about me and was able to keep good time juggling two different customers

Brittany at the Alafaya Store was amazing. Brittany was very charismatic, genuine, and thanks to her we are getting the greatest sleep ever!!!

Great experience! Friendly and helpful. Matt really helped us find the right option for us and we picked the perfect mattress! He was very knowledgeable and answered all of our questions!

Very professional and knowledgeable about the different type of mattresses. The staff was very welcoming and took the time to understand my needs.

Needed a twin box spring. In an out in 15 minutes and paid about $120. Big Lots has one for $90 but they were out.

This was supposed to be my first stop of many before buying a new bed but once I was helped by Tasha, my girlfriend and I knew we would be buying here due to the excellent service provided. Sure enough we bought that same day and couldn’t be happier with the decision. Delivery was extremely fast and efficient. All around great product and immaculate service.

This is 100% the place To go if you need a bed! The quality customer service makes for a wonderful experience. Xavier asked me thoughtful questions, showed me mattresses that lined up perfectly with what I needed, and stayed attentive while giving me plenty of time to test out the different beds. I’ll be recommending this place to anyone who needs a mattress, especially if Xavier is working!

Rich was fantastic. Helpful, no pressure and polite. Prices are reasonable and decent options no matter what type of mattress you need.

This review is about Tatiana Borrero she is definitely a keeper ☺️ she has excellent customer service skills I would definitely shop again and recommend friends and family, sincerely Jannette Rodriguez

Tatiana thank you so much for your patience and understanding you are so kind! Best seller ever...

Caesar was a great help, made a very positive and pleasant shopping experience. Helped me find my perfect mattress.

The salesman Timothy was very knowledgeable and didn’t make me feel like I was being sold a mattress but more like I was being guided in the right direction to find what Was best for my needs.

Polite. Explained everything. Answered all of my questions. Great deals. Definitely the place Ill go to any time I need a mattress!

The best service ever Brittney was very helpful.

Great experience from start to finish. Thanks Tim.

Timothy was very nice and professional he help us pick the correct mattress with out rushing us or insisting for us too purchase.

Troy was so helpful and kind. We will definitely recommend this store.

I decided to go into mattress firm to see all options after coming from JC pennies going out of sale deals. Xavier greeted me with a mask and a smile behind it. After 1 hour of going back and forth I found the best one. He was very knowledgeable and presented all options

We purchased a wonderful new mattress and adjustable frame here, and we are very happy with it. Tatiana was very patient with us, and helped us figure out what would work best for us. Thanks for everything!

Great experience. No pressure. Complete explanations of the differences in the beds.

Today we purchased a tempurpedic with the adjustable base and Cesar Perez was an amazing salesperson and could not recommend him enough he was so patient and attentive with our needs. We first purchased a stearns and foster mattress and did not liked it at all so came back to the store and Cesar was so professional and kind that we just pulled the trigger and went with the tempurpedic and cannot be happier with our decision. If you’re shopping for a new mattress go see Cesar at the Alafaya location.

Cesar was excellent, very helpful and courteous. Got a good deal

Matthew was great and really helped me out with getting what i needed!!!

Had a really good experience here best mattress firm I’ve been to. I was helped by Timothy McDowell this guy deserves a raise, answered every single question thoroughly, enthusiastic about his job and overall just extremely helpful!

Tim was absolutely amazing!! He made it super easy to pick out exactly what I needed!!! Great job!

I think it was thomas who helped us! He was very humorous and did an excellent job making sure we found the right mattress that fit our price range while also providing us maximum comfort! (:

Definetly the place to go for any mattress/bed/base needs ! Tatiana and Tim were welcoming, informative and knowledgeable . We went in knowing what we wanted but left with more than we could have imagined . No sales pitches or uncomfortable pushiness. Tatiana made sure we werent just informed but well informed on our choices . Hands down will never go elsewhere. Superb customer service . Superior in closing and just making you feel comfortable.

Tatiana was an amazing sales gal!! She laughingly put up with our shenanigans and cuddling antics (lets be honest, who doesnt cuddle on a mattress?) Downside, she wouldnt approve of the baby making practice to truly get a feel for the mattresses... but she still got the sale. Would recommend Mattress Firm.

Excellent excellent service. Tatiana took the time to explain and to pick the perfect mattress for my son. I’m so happy with what I bought. Thank you very much. 100% sure that we are coming back.

Right on time, quick delivery

By far the best experience Ive had while having to shop for furniture or mattresses. Danilo and Tatiana were both knowledgeable and extremely patient in ways that they didnt have to be, going above and beyond to help me end up with the best mattress for me. Not once did I feel pressured into making a purchase. Its deeply appreciated and Ill gladly recommend this store to anyone in need of a new mattress.