Honest review - don’t go here. They did a diagnostic. And repaired something they said they were 100% positive would fix the issue. We paid $500. We get the jeep home. It dies in our garage FOR A WEEK. They tell us to tow it ourselves. We hurt help jumping it to get it to the dealer fast. They then proceeded to tell us it was misdiagnosed. And it was an error on their end. And proceeded to charge us an extra $1180 for the original problem. They told us 3 times in the same sitting at the dealership that they made an error. And wouldn’t reimburse us for the $500 for what they fixed . They wouldn’t deduct it from our new charges, or even just charge us for labor since it was their mistake. Instead they slap 10% off for the trouble. We were out a vehicle for close to 2 weeks dealing with this. They never returned our phone calls. We had to drive to opposite ends of town for our jobs and go way north for daycare. We just ask for a little decency. Unfortunate. We did everything we were supposed to, only took our vehicle there for every maintenance. We even referred two groups of friends there, which we just told them not to go. Just terrible

Very disappointing. Called several times. No live person answers. Recording tells you to stay on the line or press zero for operator. Press zero and it keeps starting message over, if you stay on the line same recording repeats itself. Bob Howard is a joke. Starting off with a bad experience and gonna leave with it. I will take my business to a professional dealer. I wonder how many customers Bob Howard loses? As well I will be sure to share my experience with the community, friends, Facebook and more.

Purchase a Malibu from them the salesmen Robb was very helpful and assist me through the whole process well definitely deal with them again when I need to look for another vehicle

Always 5 star service when dealing with the Service Department. Never has a bad experience.

Very nice people! I would highly recommend for service a d car sales!

My service Advisor never came out to greet me. Another Service person finally came out of his cubicle after I waited 20 minutes for her. He finally checked me in, apologized and told me shed be right with me. After finally being checked in, I waited1 1/2 hours for a scheduled oil change. She kept coming out talking to 2 other White men giving them updates, but never acknowledged me. I texted her and I called her, she NEVER answered! Finally when it was time to pay, she came out. She still never went over what I might need in future, etc. I wont be returning unless I never have to deal with Peggy Jones.

This place provides great service without any drama. Good recommendation for service and great service for vehicle purchase and service. Make sure check website for good maintenance coupons and special before visiting.

Decent place to buy a car. So far we have purchased 2 from them. They have a huge selection. If they didnt have it, our salesman Connor would find it nice people.

Best experience EVER... Sales guy Zack (newest member of our family) was the most amazing sales guy we have ever had. Got us the deal we wanted on the truck my husband wanted. The finance department rep was Top Notch and very personable. We love feeling like we are important when we do business and Bob Howard definitely made us feel important. We will continue to buy vehicles from here for years to come.

Me and my friend went for airbag check for his car. We left the car and waited in the waiting area. They got nice waiting area with comfortable seating, Wi-Fi, refreshments, cell phone charging station and TV. We got our car checked and delivered back in 2 hours. The service was good.

Theyre like most car dealerships theyre always trying to upsell you. But they really took care of me and got me out the door and less than 6 hours LOL but now they were really great and they actually had inventory which nobody else had anything in stock

Great service. While your waiting, they have a refreshments area where you can get free coffee. Theres also free water and a vending machine.

Excellent experience, Ejiro was a great help and made our experience much better. This dealership was kinder and more friendly than the two we went for test drives in Tulsa. The facility was top notch. I would recommend my friends and family check them out for all future purchases! Sean from financing was a great help too!

If I could do a negative rating, I would. Nothing is worse than being sold a vehicle that breaks down every three hundred miles. Erik (aka) used car sales manager has been nothing but terrible. Bad business. Sorry I ever paid cash for a Maserati off the showroom floor and TRUSTED this dealership for a used one Kalidy Kia is who everyone should do business with. Sabih is an honest man. Don’t deal with this dealership. -Amanda Conway

I have purchased 3 different cars from here on 3 separate occasions over the last 5 years. ALL THREE times I have regretted my purchase and ended up back there trying to negotiate some sort of way to fix the vehicle. I finally gave up and tried vroom.com. Zero problems.

This was a great experience we had the best salesman I have ever met his name is bailey over at bob Howard Toyota and he is an excellent guy and if you want to buy a car over there you should ask for him.

Ok.... you wanna change my mind? ...Your one of the biggest car dealerships in Edmond and are part of the BIG American Flag partnership?.. Wheres your flags??.. Be respectful to the country and show respect the thing you road on the coat tail of for many many years!. 🇺🇸🇺🇸. You make plenty of money !!!..And I am not person whom has noticed.

Dont let them give you a car wash itsnot worth it. EVERY time I get one its always half done. The inside of my car is ALWAYS dirty and it stinks EVERY time I get it back. As long as they keep it working I can clean it. ...I guess

Visiting the service shop this weekend, was a very pleasant experience! I came in for an oil change, but there was additional work to be done. Peggy set me up me up nicely with a loaner suv, advised me approximately how long the service would take to complete, and was off on way.. Peggy called me at about 2 hours before the shop closed for the day, so I returned the loaner and picked mine up without a single hassle! I highly recommend Bob Howard Buick GMC service shop, as well as Peggy Jones👍🏿

Originally they were very friendly and helpful more so than other dealerships, that is why I decided to give them my bussii. However once that paper was sighned it became a nother issue all together. I paid $12,000.00 cash. I did buy the vehicle as is after The sales manager Mr. Ming kept reassuring me in regards to the vehicle mechanical condition. So just shy of two weeks of driving the vehicle I noticed the front two tires were wore so bad the steel was showing, due to it needing an alignment. I came in and spoke to MingI and he ignored what I said about the alignment and tires, and just asked if I had the tps sensor replaced yet. I contacted once again the same day via text message and was never contacted back. I went and had to pay another $650.00 for two new tires and a alignment. I feel there should have been something that could have been done even if it was just a used tire or two possibly or at least a respectful explanation of some kind.

The girl that waited on me was very polite and nice the last oil change Ive had in a long time

Love this truck, cant wair for the running boards to be installed will deal with them again, jessey was very polite and helped us get the truch we wanted

The service team was very helpful and professional.

Service department must be overworked. Needed a new battery they made us feel like they did not have the time.

Very friendly staff. No hard pushing to make the sale. Not being pushed contributed to us buying with little hassle.

Terrible service. The receptionists do not convey issues or plans with customers.

The personnel in the service area is very professional and courteous

Preliminary rating. Process can be lengthy at a dealership so usually first visit is great but can sometimes sour over time. Will update if necessary but so far, it has been a wonderful experience. Stephanie and Troy have been fantastic.

Taylor and the gang took care of me this last time. Service above and beyond like always. In and out and communication is 7 stars out of 5 .

Bob Howard went above and beyond. Their service department was great. Thanks CJ for all you help.

If you like lemons and horrible service its your place.

2021 Honda Accord EX-LTURBO CHARGEDBest purchase Ive made...This Car 🚗 is EVERYTHING 👏 👏 👏

So nice and polite. Easiest car buying experience ever!

Always professional and willing to explain well, so I keep coming back. Just a little pricey

Always treat me very nice. Quality service but not cheap. 😂

Love these guys!! Bought my 2015 Mazda from them and my payment is $232 a month. Thank you!

I reeeeeaally love the Nissan Kix... but I cant afford it. However, their service is A+ 5☆!!!

Bought a used Grand Cherokee. Friendly, quick and easy.

Bought a 2021 Ram recently and got excately what I wanted with no compromise on my part and at an excellent price. They also gave me a very good trade in on my old truck. Great sales personnel. I went in and I knew what I wanted and the salesman listened to me. He let me know that they had one 3500 close to what I wanted but not exactly so I looked at it it was a crew cab not mega cab. I really wanted a mega cab like the 2006 I currently done. He did some checking and found out they had one coming from the factory the next week he wasnt sure if it had all the options I wanted as he wouldnt have those details until it arrived. When it arrived he called me it was almost a prefect match to what I wanted. The only thing missing was the electric side boards and 5th wheel prep which the dealership was willing to add to the truck for me. I love my new truck and my salesman Patrick was the best salesman Ive ever worked with. That is saying a lot. Im very picky and know excately what I want. I recommend if you are looking for a Ram, Dodge or Jeep you go by and ask for Patrick he will treat you right.

Nissan service department personnel were professional and courteous.

The service is not what it used to be. Sales seems to be riding on their reputation. Previous customer not appreciated.

We came here on a Wheel Alignment Coupon, so we were excited to get our car fixed, but after waiting about 2 Hrs the salesman said our steering column was bent so we cant get it done @ the moment....I was very sad due to this outcome....

I purchased my tires from this place with a 50k warranty in January 2017. Since then, Ive had to bring in my car FOUR times for a nail in the tire or a slow leak. The nail, of course, were not their doing but to patch the same tire so many times is extreme. Especially with a full coverage warranty. Since Wednesday, August 15th, my front right tire kept going flat once or twice a day. I finally got time to take my car in on August 17th (after airing the tire up first at 7-eleven) and told them what was going on with it. They took it back. 90 minutes later, they told me the back left tire had a nail in it. Then asked me how I wanted to pay for it. I said with my warranty? Apparently, they thought I didnt know I had one. That tire was replaced. I asked them what about the front right tire that keeps deflating every day. They told me that there was nothing they could do for that tire because they couldnt see any physical damage done to it. As it they didnt notice the white ring/crease around the ENTIRE tire. He told me to drop it off when I had time to sit and wait on the tire to show signs of damage. The whole thing was a darn joke! And to think I was going to sell my car to this place. Im VERY unhappy!

Didnt get what I wanted

UPDATE: Email sent after the response below...and have not had a response. This is my first review on anyone’s website, and I want to keep it transparent for those looking for used vehicles during a time when so many are vulnerable. Please use caution when buying any used vehicle but also make sure you know who you are buying from.Bought a used vehicle from Bob Howard, they asked us to come back two weeks after we took it home(2.5 hour drive) to sign more paper work. The turbo went out in the vehicle on the way home. Luckily we bought a warranty. However when Bob Howard had a chance to work with us and the local mechanic, to find the best priced engine and turbo combination, they chose not to. Instead they tried to tell us their engine cost was much lower so they could over charge on the turbo. We haven’t had the car we are making payments on since September 1st, and had to buy another vehicle. They still haven’t made it right, we are thankful for local mechanics who don’t want to see us get screwed over.

Not so great, im here again twice this week trying to get my repair.

I always get the best help even without an appointment

Overall my experience was positive did have a little hiccup when one of the service techs I was using had two tickets day off and I got another one there was some confusion on the quote I was handed down from another one but overall good service center

Excellent service. Everyone is always super friendly and service reps are very helpful. They have been quick with the service every time I take my car in for service.

Tell me one price when it was really another price. When I asked question they act like they had attitude so Ill go somewhere else.

Love this team. Needed a new engine and the were very accommodating to us.

Always great service. Lets see what happens when my warranty ends.

Met my expectations. Finally was able to get the recall work completed.

Took awhile but finally got my oil changed.

Overall a pleasant experience

Visited this establishment to order a part for my car.Total experience was great!! Part price was very reasonable and quick delivery.Also met with a service consultant for a few questions. Got very honest answers and recommendations.

They always take care if me

Warm hearted staff and good service. I have had all my car maintenance and inspections done here

I was really excited about the oil change and friendly ness. But the airbags doployed on me and im just trying to pull my life back together and this is just a fiasco.

Seems to have a little bit of everything. New and used.

Bought a car was not told or indicated that vehical had some errors issues with the steering but they they took care of the problem at no cost to me thanks Brandon and Eric mgr. I feel safe driving with my disable son around now.

$81 for a regular oil change and tire rotation that is to much that I had to spend what a scam!

Awesome friendly staff of knowledgeable mechanics not out to gouge u on overpriced parts and frivolous time and labor fees. They let you know exactly whats wrong, what needs attention immediately, what u can hold off on, or at the least reasonable options to consider. During these hard economic times it is a refreshing to still find that type of service right in the neighborhood. Carl you saved my life thanks man thnx!!!😁👍✌✌👍

Kristian and Russell are the best service advisors in the game!!

Excellent service and the did not overcharge me. You hear a lot about the dealerships being so expensive to get regular maintenance done and I can say that is not true. The price was comparable to other places and in a few cases less expensive. Very impressed.

Ask for Richard the best salesman!

We had a good experience!

Not a bad place if you need to pick up original equipment parts

Didnt feel like they were cutting fair deals, and they charge extra for bogus add-ons. Not really any different than most modern dealerships. That said, the sales guy was pretty welcoming and did well.

Dont go there

I had no issues with getting my vehicle serviced today.

I do not recommend ever breaking down and needing these people. I was having car issues driving across state and called from the interstate, was told to come in and they would have my car done in a hour, diagnosing etc. Well we got there and the man said they have no time to even look at my car. Apparently the number leads to a call center and they are not all on the same pageWhat a waste of my time.

Always professional and friendly...*****

Very friendly staff great experience

Rudy was fantastic to deal with. Helpful and a nice guy.

Great place to bie cars affordable two

Good selections thru out complex, New construction going on with remodels....Great friendly customer service.

Had the greatest experience with car dealer here. thumbs up.....i totally recommend.....

I fell asleep waiting in am oil change while they found $500 worth of other stuff to charge me for

Great staff I do recommend if you are in the market choose Bob Howard

They only cheated s little bit so it doesnt count

Im a car hauler and was there to deliver a car. Its kinda hard to find a unload spot so I parked on the back street but Na-na took care of me as soon as I walked in.

They have a white Ford F150 King-Ranch truck listed on their website and another website for $2500 with no problems listed. It has been listed for about 3 weeks now and I pulled the listing up again this morning before we left. We drove way out there from Shawnee just to be told that It had some issues so we sent it to auction. We then asked if they had any other trucks in that price range because we knew they have another one of the same truck listed for $3904 but he said no. He asked about a trade or down payment and we told him no. We want to pay cash and not have any payments. He thought we were going to trade in our paid off truck for some payments or that hed get his hands on our $2500 for a down payment and then have ridiculous monthly payments and forced full coverage insurance. Ha! We dont think so. We will just keep looking!

Ask for Chad, great guy.

This dealership tells the truth about your car problems and repairs them correctly!

Good place to go to get screwed over and buy a over-priced junker. My advice... Steer clear of this Con mans paradise

Very good! People are nice and do a good job!

I’m pretty sure that any five star review here was left by people who work here. First, I was passed between four different people in the ‘purchasing’ phase. Every time you call you are passed to a different person. They ran my credit over ten times. No one in any office or building knows what is going on. Wouldn’t recommend.

The inventory was good. But was npt too happy with trying to purchase a vehicle with a trade. Really felt insulted.

Helped me find my ultimate vehicle. Very helpful worked with me to get it down to a manageable monthly payment. Friendly staff and salespeople.

On the north side of town doing some errands and needed an oil change I thought.. but then realized it was just a tire rotation.Bob Howard Toyota was in the right place at the right time. (Never been here before)I made an appointment the night before and arrived @ 845 am to a smiling and cheerful Amy- service advisor. She got me taken care of and let me know the expected wait time. I went and toured the lot and also had a yummy complimentary donut from the waiting area that also had complimentary bottles of water. The TV was plenty large and spacious.I sat out in the front commons area and struck up great conversation with Tony Tran (I think his name was)We chatted about my car situation and he really informed me of several options I will ponder on... Realistically he made feel pretty comfortable if I decide to do business soon.I truly appreciate Amy informing me on the process during the service and Tony for his conversation. This dealership is blessed to have these two on staff! (My perspective)They accepted my coupon intended for another Toyota dealership with no issues....bonus points!!!!I will do business with this team again if in the area!They provided me with an excellent experienceRespectfully,BryanMoore, Oklahoma

I contacted Brett Goodner, General Manager of Bob Howard Honda, on April 9, 2020 to speak with him about a concern I had about a warranty I purchased from Financial Director, Dustin Bradford. (Concern: Dustin gave information to me about the coverage of a warranty leading me purchase the warranty. The company of the warranty confirmed the information given to me is false.) After confirming who I was to Brett and asking what he could do about my concern, he responded “Nothing. I am not going to do anything for you. I don’t want any of your business. Go somewhere else and tell them to deal with it!” I was shocked and asked him why he made those statements. He told me it was the prior review that I wrote and no one has given the dealership a one-star review in his 19 years of working there. Brett then brought up the experience of when I purchased my vehicle and took it to service. I confirmed to him experiences where I tried to address concerns and was given false information and mistreated; also, how staff members of Bob Howard Honda have told me of “manipulative ways” of the dealership. He continued to yell that he does not want by business and he does not care that I spent over $29,000.00 for a Honda Civic at this dealership. Brett told me that my business did not mean anything. I told Brett the only reason I contacted him is because I have tried to contact the Finance Department several times to discuss this, which came to no avail, attempting to take the warranty off at the dealership having management in Finance telling me I could not cancel the warranties. That is why I contacted the company of the warranty and contacted Brett. I told Brett that my warranty may be voided if I were to take my vehicle to another dealership since I bought the warranty through Bob Howard Honda dealership. Brett stated that he did not care and I should take my business somewhere else. I told him I would write a review about the way he and staff members treated me. He laughed then said “do it!” Then Brett hung up on me.Brett Goodner and staff members of Bob Howard Honda, including management, made a lot of unethical comments confirming that he does not value me as a guest. Many individuals have been disrespected and treated unfairly at this dealership as it shows through their reviews. I would recommend other Honda dealerships before Bob Howard Honda!

Although the process of selecting and dealing with the used car department was great...paying for the car was a nightmare....due to the egotistical guy in the cashier/paperwork signing. He screwed up ...but finally completed with help from someone else... His attitude soured the experience.

Took our 2018 Ram truck in for a low coolant light. Also, checked the recommendation of a 60K mile maintenance for $595 (which they did not do). Well we got a call back from Bill saying the low coolant was an easy fix, just a bad radiator cap ($100). Anyway $1400 later and we pick up our truck, no more low coolant light for the first few miles but then it came back on. We have spent $80 in 1 week on antifreeze (getting worse). So we take the truck back in, made an appointment Tuesday and today is Thursday. We called and were told there isn’t a Technician there today...maybe tomorrow. This place is a joke. You have a HUGE auto mall and only 1 technician. I’ve bought many cars from this place but will be rethinking my next purchase for sure.

Well never again shop this dealership or suggest it. They offer a vehicle online but say its at a different location, then on top they say that they have to charge a 1600 delivery fee then say they cant negotiate price because its at a different location even though they are offering it on their own website ! Ive been fight with this dealership for 3 months now Ive been wanting to purchase a vehicle but doesnt seem like they care enough to sell one. This company takes the enjoyment out of buying a new vehicle! Especially at a tough time like this!! And also dont offer anything for military members!

Mike went out if his way to try to get me what I need for as little as possible. Too bad the warranty company is one of the most crooked places that Ive ever dealt with.

Great dealership. One of the few authentic ones out there. Got a Chevy volt. Beautiful deal great package and fantastic bargain. Connor was An amazing sales representative so was all the managers. They know how to take care of their customers. Would definitely recommend checking them out and would go back there again for my next car.

We just bought a used CR-V with cash. The sales girl, Nicole, was friendly. The problem for us is not only did they hardly come down on price, asking above blue book value, but didnt say the car had body damage (minor) on CarGurus prior to us traveling there. Then we were told the car would be detail cleaned. It was filthy with dirt and leaves. When we got home I checked the hood for a clean engine area and found no sign of it being cleaned. I text Nicole and she tells me on used cars they only wash the outside and vacuum! Really?? Very disappointed with Bob Howard! My parents always bought from them. I expected better attention on this car. Used or not, wheres customer service???

I bought my car there in 2013 n this was the first time I had to have it fixed. They did a wonderful job, my ignition locked n had to have it towed down there. They had it done by 4 the next day.

Bought my second car here. Good salesmanship and service department.