The employees were very helpful and directed me to a much better product than I was looking at, and at a lower price! They were knowledgeable and informative. Great job!

Excellent customer service from Nathan (I hope this was his name) in electronics. I purchased a pair of AirPods. He was very friendly and helpful, as were the two others, a young female and male. (Sorry I didn’t get their names). My husband and I also purchased a refrigerator, stove and microwave and did not have the same experience. We had been in the store 2 other times and was helped by Vanessa who was also very nice and patient. She was off today, 10/29/21, so we were helped by Michelle. We already knew what we were going to buy so we had very few questions. Michelle seemed rushed and borderline annoyed. Michelle was the exception today, everyone else was super friendly.

Assistant Manager gives attitude to customer. the customers (me) just trying to understand the purchase

Michelle ( Montclair Best Buy) helped us buy a perfect washing machine! There was a large selection and delivery was quick. She was professional and very knowledgeable. She made it an easy experience!

I went in to get a new speaker. It was close to closing time and I was about to leave and come back some other time. The gentlemen that help me saw that I was about to leave and said to wait a moment and he could help. He was very polite and answered all of my questions. His customer service is what got this Best Buy the 5 stars.

Products in wrong place cashier would not honor price on shelf. Do better

Lots of great shopping! I was looking at a new laptop computer.

I am a Best Buy Elite member and I buy most of my stuff from Best Buy. I have a great experience with Best Buy.On 10/19/2021 at 3:30 PM I visited Best Buy Montclair store to buy few items. On previous week I bought a Garmin GPS for $350 and was looking for a mount. I saw a mount for $19 and just opened the box to check whether it will work with the GPS I bought from Best Buy.The white lady who was at that time working in that section immediately called the security when she saw I opened the box. She was very rude to me and I have never seen an associate calls the security for opening a box. She could have just told me not to open the box.I was trying to get her name but she was not wearing the name tag or covered it with a jacket. Associates like them is a big reason people leave loyal companies and go somewhere else. I am very upset with this experience.

I called the store to get a price for transferring data from a hard drive to a thumb drive they qoted me 69.99. When I got to the store I was told that its actually 99.99 to do this service to which I explained what had happened and the price I was given and they said that they couldnt do anything about it and yeah that the call center had been giving out bad information. I said well it wasnt my fault and asked for a manager. The manager told me the same and also added that he wasnt on the phone call and could not verify the price I was given. So I was also a liar. I have been a loyal customer for 21 years buying all of my computers and laptops from them and the one time I go in for their service, this is how I am treated, like nothing and a liar. Their customer service is dismal, their employees dont know what they are doing, and the manager doesnt care. I will never go to Best Buy again and will tell all I know not to buy from them as they are a horrible company at best.

The mgt team as well as some of its employees need serious customer service training. Made 3 purchases laptop not in stock. Refrigerator ear buds that wouldnt connect. On return of fridge ask for help to get buds to connect to phone. Sent to phone dept guy couldnt help, so I asked for the mgr ( Malachi) attempted to help but then called associate who after seeing screen said not to set up in store decided to return then mgr made a comment as I walked away. Never returning

Best place and also the people are generous. Let me rephrase that. 90 percent were helpful while the others looked like they didnt want to be bothered.

The lady that helped us pick a laptop was very knowledgeable, helpful and friendly. I had an idea of what I was looking for and she was able to give me laptop suggestions for every brand. I walked out with a Dell laptop that had all the specs I was looking at the budget I had in mind. I wish I would have gotten her name so I could give her a shout out.

Im very 😊happy with the service I received from. Geek squad. Very helpful patience knowledgeable. Very happy thank you

Amazing. Clean store friendly employees. No face mask stupidity. Perfect experience

Bought disk. Good price with coupon.

Went in today to look for a new microwave. Found what I wanted. They had a nice selection. Had a hard time Figuring out which one I wanted. I like how all their microwaves are laid out on the counter, above the dishwashers. Lots to choose from. Robert rang me up.And I was on my way.

A little disappointed in the staff not keeping up with some of the newer technology, like thunderbolt connections

Came in looking for a new samsung tv and sound bar. The manager Malachi assisted me and my family with everything from the tv down to wire concealment. Really appreciate the customer service and patience as we had kids with us and tons of questions.

This Best Buy has such great Crub side pick up . You receive a text when they are bringing your items to you, very polite employees.

First time in awhile I have received excellent service. Jordon Perez helped me to the fullest! He is knowledgeable and patient to answer any and all questions I had. I purchased my 70 Samsung TV and walked out feeling good about my purchase because of Jordon. Thank you Jordon!

Took a little bit to find an employee but once I did service was excellent.

Thanks to Gabriel for excellent customer service and going the extra mile. Courteous managers too.

A associate name Vanessa help me.She was familiar with all my needs and believe me I switch from cords to cell phone cases to OLED Tvs then check out...I give Best Buy 👍👍

Came in to get a radio installed in my car. My car worked perfectly fine before I brought it in. And while they were putting in the radio, they did something to my engine and now I cannot start my car. They proceeded to say it was my fault and they can do one of two things. Have the local PD impound the car or take it myself and have to pay for everything out of pocket. DO NOT TAKE YOUR CAR HERE FOR ANYTHING. THEY WILL BREAK IT AND SAY ITS YOUR FAULT.

Not a single employee approached me to offer any suggestions or had any concern if i needed assistance of any sort. I get better treatment from my computer screen ordering from Amazon in which who i took my business to anyways

Every time I go in always have people coming to me asking if I need help. Very friendly store. Will always come back!

It was a very pleasant experience from beginning to end. I received immediate professional and thorough customer service. When there are so many great products to choose from it is hard to make a decision. The young man in the small appliance department was more than happy to help me decide on what blender to buy. Im going back soon to buy an air fryer and I hope he is working that day.

Jacob was a great help. Answered all my questions and gave me the best advice from his knowledge.

Always friendly staff, but not always most knowledgeable. This time, friendly and knowledgeable staff. Was trying to decide between surface pro x and pro 7 (as well as other non-microsoft devices) and computer staff was helpful in reviewing differences. One problem though is the lack of product availability, but that is consistent across the board.

Paul helped me. Very curtious. Very helpful

Anisha, Stacey, Matt and Kevin are amazing associates at the Monclair ca. Location thank you for your knowledge and assistance. You are the best!!

Yet another Best Buy store with plenty selection and good customer service. They have Hand sanitizers installed nearby Entrance & all counters. Plenty parking available & they also offer Curbside pickup.

Right now the store is open to the public, they are keep the Covid-19 protocols. So you can come and find what do you need in Electronics and home appliances. They are up to date whit the latest in gadgets and they have great offers too.

Found my pressure cooker best deals around .cashier very polite

This has been a great store with terrific Staff they have been very helpful over the years

This is the best Best Buy in my opinion!!! It has never let me down in terms of having the items I need to purchase and having the items on display that I want to try! Great quality, always cleans, and helpful staff for questions.

I was at best buy yesterday looking for a specific item with my boyfriend. A woman came up and said if we needed help. I said no then quickly said yes lol my bad honestly. She didnt trip and helped us out. She was so patient like you dont even know. She wasnt rushing us so we can get out by closing time. She walked us through and found our items. She scanned barcodes and SKUs to find it. Gave suggestions so we took it to heart and went with dyson wifi cooler. She then rang us up and helped us out. Was very informative and cool as hell. This woman needs a promotion as a lead or supervisor please do. Her name is Anisha had to have her write it on my receipt lol. Unique name too. Anyone need help, guidance, advice, fast service, information etc. this is your girl. Easy to talk to and get along with like she was your friend.

I went to the store to buy a gimbal that I needed for an 18 day work trip that I was going on in 2 days. I looked around for one. I asked the customer service rep and one helped me look too bc their comp said the store had one. Neither of us could find a gimbal. I wanted to go to another Best Buy nearby to get the gimbal but the Best Buy rep convinced me to order it through him and promised it would be delivered in 24 hours before my trip. Well it was not. I called the customer service phone number the day I was leaving to say it hadn’t arrived on time so I’d have to get one while on my work trip and return this other one when I got home. Well of course, the return policy is only 15 days so after some back and forth the customer service phone rep said they’d add some info to my “file” to notify that I couldn’t complete the return on time but would do it after 18 days. Flash forward to present day when I am back in town and apparently I can’t return it over the phone. The rep said there’s nothing in my “file” that would let her allow me to return the item late. She said I might be able to return the item by calling the store (I live over 1.5 hrs away so I don’t want to drive). I called the store and the automated voice message said the line was no longer taking calls and redirected me to the main customer service line that didn’t seem able to help me at all. Anyway Best Buy please tell your reps that the 24 hours shipping isn’t guaranteed so that this doesn’t happen again. Please also take my return by mail.

Employees were very kind and helpful through everything I needed assistance for in the store.

It was fast for a pick up and employees were friendly.

I bought a laptop there and the guy was great. The workers are knowledgeable and friendly but they only have one per section so you have to wait your turn. I dont like the fact that if you dont know what you want and have to look around, that you have go up and sign in to get a place in line for an employee to help you. If they dont do that in Walmart or Costco why do it at Best Buy? I hope it now that things are opening up we go back to normal because I like Best Buy..

The man with the long black hair short wore glasses took 45 minutes to replace my screen protector on my Samsung galaxy s20 fe

Felicia in the TV section went out of her way to help me and answer my questions. I would recommend anyone looking for a TV to go when she is working!

Quick and easy in store pick up.

Friendly helpful staff. They greet you at the door and if youre interested, will set you up with/put you on a list for the next available technical helper in whatever department you are interested in.....that was pretty cool. Was pretty busy, but our tech met with us less than 5 mins after we walked in, which was great!! He took care of our questions, didnt try to talk us into anything we didnt need......Great experience overall!! Will definitely be back!!

Inside of the store looks a bit ravaged, call ahead for stock. Standard best buy nothing special.

I asked for help finding the right ring door bell cameras. Good service

Very untrustworthy, they will try to take advantage of you if they think you know nothing. Computer sales guys were not honest

Place needs workers inside absolutely no help in store! However the help we did find was the kid who brought out our items after we finally figured out that you have to order online then wait in parking space to get your stuff its sad . The employee that brought the items was very helpful and for him I would give the store 5 stars but he probably wont get credit so I gave him a nice tip .I hope it help pick his spirit up because I could tell he was doing his best and I clearly saw the store was not managed correctly just not enough employees and the ones there were overloaded. So kudos to the young man that helped us And hopefully the store gets more help.

Had to activate own phone. Good prompt service but sales person had to keep asking another sales person questions

Staff is helpful, knowledgeable, and very nice. Has every electronic you would need

Commenting on Automotive Audio installation services. Cant say enough about them. Friendly, professional and will work with your schedule. I took my sons car in to install a dash cam and rear camera that I bought elsewhere, cost about120 which is not bad at all. Tried to get appt on web but they were booking 3 weeks out, called the store and Mgr said if I was willing to drop the car for a day they would get it worked in.. Great service

BB. sales persons just want to sell you a phone they dont know what phone is compatible with whatever you say you want. Check with your provider 1st. Before your purchase.

Found a DVD player for $24.99 great price good quality thank you Best Buy

.... Recently I got assisted as well as consulted by two highly professional and knowledgeable employees, Samsung expert Nestor Diaz and the very friendly Felicia Urso! They both greatly helped me purchase the right Samsung 82 inch flat-screen TV and 4K HD LG blueray player. Thank you so much guys! Its appreciated!.... Stefan

There was so much here. It was not crowded at all. Bought alot of things I needed

Anisha did all she could do to find the laptop around my area to accommodate me. I appreciate the extra effort.

Masks encouraged.. thank you

The only reason why I give it a two star it could have been a three ..they didnt have my Motorola case or anything for it.... but they sure sell the phone. Very low inventory with the car audio. They sure do have a lot of toothbrushes

Went in looking for something specific, they answered all of my questions, and walked out of the store with a great warranty and exactly what I wanted! Thanks Best Buy!

Had a very unsatisfactory experience in my last 2 visits. The returns dept lady gave me a hard time when I was trying to make an exchange and it was because of a mistake Best Buy made. Customer service here is inconsistent and you really dont know what you will get when you walk in. Go to Target or Walmart or even another Best Buy instead

Ill never go to best buy again. Bought a fridge last weekend, which was supposed to be delivered today (9/23/21), and got an email this morning saying its out of stock and next delivery date is December 2nd. We paid for the fridge in full. Shop elsewhere!

The place is OK sometimes they have what you are looking for other times nah

Nice. Clean. Quick service. Best Buy is a consistently great place to shop.

All the Best Buy stores should give a Veterans discount ....& Should have all the merchandise on hand when the advertices are on daily sale as is . Thanx

Bought a new PC, no one came up to me to see if i needed help. Cashier was nice.

Very clean and people are helpful.

Great for computers and accessories to them

Thos plAce is not bueno

The installation staff is awesome. Excellent workmanship great customer service! Thank you for your service on both of my vehicles. 😃

Good DealsSales reps need to help a Lil more helpful my wife and I waited for Service after the guy at the front of the storeTotally said he help us and then when ask for help he directed us to someone else.. Not good.

Easy in. Easy to find and Easy out. What more do you need.

I have to come out of review retirement due to the panademic, but this review has to be said, my husband and I visited this best buy hoping to buy the new Samsung Chromebook no one would help us and when forced to he was rude and very short with us no help at all we were there 45 minutes before we ended up deciding to go elsewhere. With $1,000 to spend it was an old case of you shouldnt judge a book by its cover.

Was ok need more people on floor

Good and courteous service thank you!

Cassandra was very, very helpful at Customer Service. Give her a raise. Thanks

Nothing but great experiences so far here. I have been going here for years and they have always pulled through any time I needed anything. No other best buy comes close to this one. However it recently made some changes and it almost seems like they have a smaller selection of movies now. Other than that it remains my go to for just about any electronics or video games I need.

Edit: was just there recently n customer support at front desk wasnt very professional.Helpful employees. Nicely setup store. Everything from latest tech stuff to games n movies.

Would give negative stars if it was possible. Service is terrible.

A little difficult to get assistance and with such a wide variety of products to choose from you need advice at times to get able to make the best choice. Staff is always friendly however.

The products I found was excellent. Although there wasn’t very much and I stocked her to the shortage in certain chips for some Electronics.

Well, it is a Best Buy... I noticed that if youre into buying a TV check them out because they got some great prices on flat screens. Real good parking setup

Honestly, they are very nice people but they havent adapted to COVID very well. Their curbside pickup is completely FAIL. Ive gone twice to pick up my online order. The first time I had to wait more than 45 min. The second time I had to walk in when I was unable to check in & waited 42 min while they searched their very unorganized system of sorting orders to find where they had placed mine. Nice doesnt make up for lost time. Sorry, Best Buy. You definitely are NOT my first choice any more.

Computer check out, flying colors great help with the Geek Squad once again

Went here because i was having problems with my phone they did everything to try and fix it at the geek squad and found out it was an update issue. Did not try and sell me a new phone like Verizon, were honest friendly and helpful

It looks really nice and spaceful in Best buy they have a lot of good tvs, phones, and computers definitely a place that should be checked out for really nice things that have to do with electronics also they have good earphones and headsets and other things that are worth checking out. The employees there were pretty nice and helpful to customers but it might not be that way all the time but most times there will probably be good customer service. It was nice there definitely worth taking a look in there.

Spent ALOT. You get what you pay for.

Enjoy going to store. Manager Rick at Victorville store is very customer oriented and helpful. This store has well managed staff.

Boomers reopened as under a new name, name unknown at this time

Nice ppl. Cost more the internet but like the only electronic store left. Staff not trained or knowledgeable of most products.

I purchased a large TV online and set it up for curbside pickup. I pulled up notified Best Buy I had arrived, a young man came out certified purchased and then went to get TV. It was fast, easy and the Best Buy employee came out and loaded it into my truck. Super easy 1-2-3 done.

The extra amount of effort they made to make the purchasing process smoother and safe in the current scenario

It was good.

Had an appointment with the geek squad and the time wasnt honored. I had to stand there for 20-30 minutes even though there was 2 or 3 employees in the back.

Reliable service for all my questions and concerns about my products.

1in to buy a couple of items new phones no one to help us there then why were the TVs and they were great little overpriced. Then went to stoves cuz we need a new stove. But the fine print like ever place in the store you have to put on your reading glasses or magnifying glass to read the fine print the final if the price is and if you were looking at the right item for that price terrible display Health advertising for the product I ended up leaving cuz I got tired of trying to figure out if I was looking at the right price for the right item. Talk to the manager. They were like yeah okay I said I wont be back until you change the pricing so I can read it without straining to figure out what Im looking at. But then I went to another store Midway and they were just as bad and higher prices? Oh well I guess Ill look on Craigslist for a stove

The best electronic device

Bought a cell phone. Keven was awesome!

Its Best Freaking Buy. What do u want me to say I chub up just walking thru the entrance. Fine, fine I Chub up just walking in the door. Are u happy now.

Clean. Fast drive thru service. Very profesional.