Reny was a great help! I was running errands in the grove on low air and he kindly filled my tires up. Clean store too and very central to everything in the neighborhood.
Fantastic customer service. Was so kind and fixed my wife’s new electric tricycle that was missing 2 bolts. Super fast service. Wonderful environment! We will be back!
The staff at the Coconut Grove shop were extremely helpful in my renting of two electric bikes. They were very concerned with getting the seats adjusted correctly and making sure the bikes were prepared.
We rented hybrid bikes for the day and biked out to Key Biscayne - such a beautiful ride! Bikes were in good condition and service at the store was great! Nothing but high remarks. Perfect way to spend a Sunday; and so much better to bike over the bridge rather than sit in traffic - highly recommend!
Awesome service and my road bike performed flawlessly! Very easy online booking process and good communication about any add-ons and pricing. Keep up the good work!
This shop along with its sister location in downtown has been fixing my bike for years now and always provide great service except for today. A store clerk by the name of Olivia had answered the phone in a very terse and rude manner and and ended up hanging up the phone on when when I asked for better assistance. For a customer that spends hard earned money with this local business I was in disbelief the kind of service I just received. Olivia should not be allowed to deal with any customers if that is the kind of customer service she finds acceptable.
Great bike shop! Their tune-up made my bike/components look new, and the price was very reasonable.
Great place to rent a bicycle. I rented an electric assist bike, and had a great experience. I rented an electric assist bike,and when I started riding noticed it didnt change gear quite right. I returned to the store where they gave me a brand new one that was not a rental! They were out and the rep gave me the new bike to make it right! Great company, they returned my calls and went out of their way to make sure I had the bike I needed.
Christian was a great help when my bike (which I depend on for commuting to work) was out of commission. He got my old beater up and running, and has ordered parts to fix my new bike. Thank you!
The gentlemen there were great! They went out of their way to make sure my seat height was comfortable and let me take it for a test ride. I will definitely be using them for any future rentals or purchases!
Got a couple of rental bikes for a long weekend. Super simple to reserve and pay online. Really great price. And to my surprise these were the best rental bikes we’ve ever gotten. Beautiful, comfortable hybrids in perfect condition. Very quick and friendly service. This place is a gem. Would rent again for sure.
This is my local bike shop. They have great mechanics here and I recommend them to anyone who I ride with. Even for bikes that they do not sell, they do very good work and they are fast as well.
I had already been a client of SunCycling for over a year where I got my road bike and all the gear for it. Wanted to write a review because Reni and his team did an amazing job helping to onboard my kid to cycling. We got him a bicycle this past Friday. Kuddos for great bicycles and an awesome service.
While vacationing in Key Biscayne, my wife and I had planned to rent bikes for the week to get around. The bike shops on the Key, however, had sold their rental bikes during the Covid outbreak, and had not been able to replace them due to supply chain issues. Through Google, we found SunCycling Cycle and Fitness, Coconut Grove, who did have bikes to rent and even offered to deliver them to us - I was surprised because we were a ways away. We rented their road bikes for four days. The bikes were very, very nice; they were high-performance, light-weight carbon fiber Treks! The sales person making the arrangements, David, was extremely friendly and very prompt. He even texted me information after-hours. The mechanic delivering the bikes, Gabriela, was on-time and fitted the bikes to us expertly. She likely was extremely friendly. The bikes made our vacation. It was a great experience, and I highly recommend SunCycling to anyone looking for rentals or other biking needs.
Excellent Service! Thank you guys
Super fast and quality service. The staff is super friendly and helpful. I love this bike shop and will continue to keep coming back. Highly recommended ever if you have doubts in what to get and what will fit better for you.. the staff will be more than happy to help you with a very nice smile.
I had been a client of SunCycling Coconut Grove for quite a while now. They never disappoint in always providing great customer service with best selection of bikes, accessories and competitive prices in town. Im on my 3rd bicycle purchased @ Wilier Cento10Air and I will keep coming back. Usually turn around tune-up and service of your ride is within 24 to 48 hours max depending how busy they are at the shop and thats a big plus for me. Romulo is one of the best mechanics that I had ever met always going the extra mile to please a client. Congrats to the SunCycling team and keep the great work.
Fantastic bike shop. Very friendly and helpful - mechanics are also very knowledgeable and reliable. One of the rare places I trust with my bike.
I had a complete bike tune up and tire change, an excellent job done by very friendly staff. I feel I have a brand new bike after the work done to it
Took my bike in because the chain was super loose. Told them I thought I needed a new chain, and Christian told me nope, not yet. He tightened it right there, and I was good to go. Thank you, sir! Im looking forward to riding tomorrow. Good service.
Great service and guidance, and best quality helmets, bikes, and tire pumps!
Excellent service. Attention to detail. Communicative. Highly recommend.
This place is great!! Great location and has everything you need. But what makes this place great is it’s amazing customer service. Cristian goes above and beyond to make your visit an awesome experience every time. He’s not only knowledgeable but also super friendly. Thank you Cristian!!
Went in this Saturday to look for two fitness bikes and we were able to finally find two perfect Felts for my wife and I. We were extremely happy with the attention and professional advice we received at the store. We will definitely return here for any future maintenance or future upgrade ;D
Great customer service! We ordered bikes online (from someone else) that needed to be built. SunCycling was very fast in building our bikes and did it for a fair cost. Also, when we picked the bikes up, they adjusted them for us so they were ready to ride. Great place and great service! We will return for all of our bike needs!
We had a terrific experience at SunCycling. Joelwas quick to answer all of our questions and pointed us in the right direction to a Marin Fairfax.Great, solid bike that didn’t break the bank.The whole transaction from walk-in to pickup was smooth. Will be back again!
Great mechanics but the admin really bad!! Costumer care none
A team friend recommended me taking my bike to Suncycling so I visited the one in Coconut Grove. From the moment I entered the store, Mr. Christian welcomed me with a big smile. They serviced my bike and recommended to change the chain so I did. I was able to drop the bike in the morning and pick it up before 6 pm and the bike looked like new. I will definitely keep bringing my bike to this store for future repairs. What a great service.
Amazing service ! My mountain bike looks and works as brand new now ! Thanks for the great service !
Awesome place! Wide variety of bikes and quality service. Highly suggest you stop by and check the place out.
So, Sunday, I blew out one of my shoe clips. The tech looked at it, said give me a minute and checked if he had the parts.In 5 minutes, shoe clip fixed and back on the bike and oh, I was very, very, happy. I asked what I owed, he said next time. These guys are just pros. Thank you, you will see me again.
Ive stopped by here a few times for random bike stuff, and the team has always been very helpful and kind. Which is more than I can say for some other shops that are even closer to where I live. These guys are 5 minutes away. I recently upgraded to a Bianchi and they helped me get adjusted and ready to go. Being the local experts, Ill definitely continue to come to these guys for anything.
These guys are very friendly and helpful. Always willing to provide tips and ideas to help improve the biking experience.Also good at repairs and servicing bikes. Thanks to Christian and team!iWould like to add that yesterday and today i have been needing some technical help with the bike and Reni has been very helpful. Again thanks to the service team for their prompt and good attention!
Great advisors and services
Great Service by Christian! I bought 2 bikes for my family at the beginning of the pandemic and Cheis was very helpful and nice. After that, I have returned to the shop for a service and to get help with small stuff 2 times and he is always there to help with a smile.
Great store: Javier was really helpful with my bike repairs and explained how to fix it myself if necessary. Highly recommended.
They are amazing. Clearly one of the best given how busy they are, they always have the time to check bike for safety. I took mine in worried about the brakes and a tune up they took care of everything accordingly they are super friendly staff Christian an Javi are the best
Good availability and excellent service by the whole team, specially Christian and Joel who have been super helpful and gave me good advice on the bike I had to get for my kid for Christmas, also they were able to source parts for another older bike I own. Highly recommended
I rented both regular and electric bikes from suncycling. Ebike rentals are hard to find in this area, so this was a great find. I was also able to keep the bikes overnight, which makes things easier. The staff is also super helpful! I would happily return here next time Im in need of a rental!
Great local bike shop w friendly and helpful staff - who are also very knowledgeable about cycling. Impeccable customer service and just good all-around folks. Recently had another positive experience w the staff at Suncycling that exemplifies their commitment to customer service. Dropped my son’s bike off for a repair and tune-up. Was late to arrive and shop was closing, so I called and spoke to Joel who offered stay and wait for me after closing. This is not something common in Miami. Suncycling has a loyal customer in me. TM.
Love this place! They were so friendly and helpful and fixed my bike so quickly. Highly recommend this bike shop.
Make sure to ask for each charge, they will charge you $20 to install grips that cost $30, its a rip off, be careful.......
Had an incident with the crank set and Reny looked after it diligently and with agility.
Great experience. They didnt have what I needed, but got it delivered the same day from their other store, then installed it for me at no charge. Its that type of service that makes for repeat customers.
Reny was very helpful! He explained everything very well would definitely recommend! Thank you!
I rented a bike with them and the service was great, very helpfull
I have been getting all my bike gear from Suncycle. Christian is super helpful. Great to have in the neighborhood.
Rented bikes from them. They were very helpful and the bikes were very well maintained. Will rent from them again.
Best cycle shop hands down, they are super friendly and will do what it takes to get your bike serviced and running like new again!!! Thanks guys!
I love this bike shop and will continue to keep coming back. Christian in particular has been the one who has attended me in several occasions. Very knowledgeable, helpful and friendly. Thanks Christian
Excellent bike rental place in coconu grove. Highly recommended.
Horrible service. The mechanic gave me an attitude and wanted to over charge me just to tighten the chains. The owner is care less and blames everything on you if they did a bad job. I recommend to go to a different bike shop. Mostly disappointed with the bike repair guy..
Great staff with a friendly and amazing attitude to begin with. The work on my bike was perfect and fairly priced. The store has a great atmosphere and everyone really went out of their way to assist. Highly recommended.
It’s a great vibe just waking in there super welcoming and very nice ppl it was all great help and the best tips and the ppl where very knowledgeable
Great service !! went in looking for help with a problem on my Crusher (wide tired bike) wheel. Cristian was very knowledgeable and got me fixed up promptly. Thanks !!
We arrived at the shop for rentals and we had the wrong pedals on, but they quickly put new ones on and added drink holders. Very friendly and professional
I cant say enough about how accommodating Christian and the team at SunCycling are in Coconut Grove. I rented a performance bike from them twice this year when traveling to FL. Great bikes. Fast service. Also, before when I would travel with my bike, they were always welcoming when I needed something simple. Great shop!
This place is the best shop in Miami. When you go there, ask for Christian, he is so knowledgeable and a great communicator. He will get you what you need. Thank you, Christian!
Taken my bike here for several repairs and tune-ups. Great Service.
Went it today to purchase a new road bike. Staff was very helpful and informative. I purchased a argon 18 road bike all carbon frame. The stealth style of the bike is amazing. Customer service is above and beyond. I will be a costumer for life. Thank you. I brought in my old road bike and they install the pedal on the new bike in a jiff and I was on my way to hit the road.🚴♂️
Great solution to a simple issue to came up.
We bought 2 bikes on Saturday and couldn’t be happier with them! The staff were super nice & clearly wanted the customer to be 100% happy.No complaints.
These are the most helpful bike experts - they were so generous and willing to assist with my bike - they’re in my neighborhood and very friendly - I really recommend this team for allYour biking needs
The gears on my bike were not working and the kickstand on the bike was the wrong size. After trying out another store (where it would take more than a week to be helped), I found SunCycling on Google and decided to stop by. The service was super fast and really helpful. Id highly recommend and plan to come back again.
Really good service, profesional, always happy of their services. I would definitely recommend you guys to come here for your bike.
Went in to get tire fixed for a flat and yes they took care of me quickly but the next day the tire was flat. I filled it with air again and next day flat. This is third different time ive taken it in to get a flat fixed and 3rd time Ive had a flat the next day. Not sure why but I cant keep paying the 17$. Nice people, n very close but........just frustrated n confused.In response to the owners reply.WOW! Nice response and timely. Funny I gave you a 3 🌟 and others gave a 1 🌟 n totally different reply from you. 1.I never spoke to anyone at anytime about a rim now has anyone ever fixed my rim. 2.If it was the rim it seems to be working fine after going to a different shop. 3.Amazing, that after a month my review was posted you think you know who I am or your employees do. They must have a super human memory considering I was there no more than a few minutes n didnt even enter the store. (A month later you seem really concerned to get back to a customer in a timely manner) 4.Seems to be a common problem there after looking at other comments about flats being fixed there. I can now see the great customer service that your store offers after your response n leadership. Im now glad I found another bike shop in the grove that is cheaper, customer friendly, n reliable. Thank you.
Store was closed when we walked in to make a purchase. We just wanted to buy a bell for babys bike. Staff was super friendly and helpful. They opted to give us a bell free of charge to be kind. They had some serious looking bikes I couldnt tell you anything about but they proved to me to be reputable and considerate and we would recommend their establishment to any in need of a bicycle or anything associated with them. Thank you very much for illustrating to my 6 year old what life is really about.
I am in love with my new electric bike from this shop! It really is a game changer, while people are sitting in Miami traffic I am peddling away! The staff personnel is kind and let me try on the bike before I bought it I had a loose screw and they fixed it right up! Really recommend this place.
Terrible. I brought my bike tire to the store to avoid confusion and buy a new tube. When I got home I discovered hey sold me the WRONG ! tube, it did not.fit I went back same day with receipt and they refused to my refund my money for their mistake.What else do.yiu need to know about CYC bike shop?
Tried to set up my tubeless tires myself the day before my race. Amazing help from Christian to save my race
The staff was very helpful and gave me lots of options in choosing a new bike. This is my new go to bicycle shop.
Great shop! I was in town briefly, and pulled out a bike that hadn’t been used in a few years. They handled new tires and a quick checkout. Super fast and great service. Bringing all my bikes here when I’m back in town!
Rafael was really helpful in getting me to find the right bike for me once I told him what I would use it for. He was also really knowledgeable in cycling and gave me a lot of tips on proper riding techniques and how to spot issues with the bike that would require maintenance. Also, I really appreciate that the price was perfect for me and no one tried to push a bike on me that I wasnt ready for. All around great people. I also recommend their bike rentals - $20/full day - that beats the usual rental with other bike places in the area. Thank you for the awesome service and Ill drop by when Im ready for my next ride!
Great store and excellent service!! Christian is an expert and explains everything with details. Ill be back!!
I went for a flat tire. The guy fixed it in 10 mins I bring my bike home but an hour later it was flat again. I bring my bike right away. He check it and I go back home with my bike fixed. 2 hours late it was flat again. It was 7pm I call and get to the owner I guess and tell me the technicien will call me back. Never did.. I was supposed to bike the next morning. So the next day I bring my bike at opening and 4 hours late I go get it, it was not fixed so I complained. At the end he guy fix my bike end said it was the ring in plastic that needed to be changed and ask me $5. I refuse to pay and argue that he should have chance the first time and made me come back 4 times... I paid more than $17, it s more expensive that I paid for my car.The next morning it was flat again. I went back to ask a refund and they refused.I went 4 times and was chocked to see the price they sell their bike. People you should check other places before buying to them. Their prices are insane.Beside this the staff is nice.. not efficient but nice. To end that story. I went to REVOLUTION bike in coconut. The guy seems not friendly but he really is. He fixed my flat tire for &13. And don t have any problem since.
Christian and Deborah helped me out taking a look at my bike. Took it up the road to have someone else look at it because the chain was popping off when shifting gears and they wanted to replace the brand new part with a used part and charge me almost $60. These guys tightened the piece and put air in my tires. Charged me nothing. Vibes dont lie and integrity is everything. Would come back again. Thanks for being a reputable business!! :)
A few months ago I needed a part for my bike after replacing a few components. Everyone in the shop was extremely friendly and helpful. They understood exactly what I needed, found the part immediately, and helped me to install it. They went above and beyond and even did a little check/tune up to make sure everything was safe. This week I needed a box to ship a bike. They were extremely courteous and gave me one of their boxes. Excellent service!
Came in for the first time for a tune up. Staff is very friendly and provided great service, quick and will come again !!
Good evening. I write this message not as a complaint but the truth is unusual. This is the fourth time at this store and I have never felt so ignored and mistreated. Since I arrived, no one even greeted me to say good afternoon and say that I have to wait in front of a person for more than 10 minutes who didnt even look at me or really look at me, we all speak both Spanish and English, but some more than the other my first language He is Spanish because he is Venezuelan. But the truth seemed to me very bad, I liked the treatment they gave me today. I dont know who the owner or managuer is, but I dont think that such a good store has such workers. blessings to all and have a happy evening.buena noches. Escribo este mensaje no como una queja, pero la verdad es inusual. Esta es la cuarta vez en esta tienda y nunca me había sentido tan ignorada y maltratada. Desde que llegué nadie me saludó siquiera para decirme buenas tardes y decir que tengo que esperar más de 10 minutos frente a una persona que ni siquiera me miró o realmente me miró, todos hablamos tanto español como Inglés, pero algunos más que el otro mi primer idioma Es español porque es venezolano. Pero la verdad me pareció muy mala, me gustó el trato que me dieron hoy. No sé quién es el dueño o el gerente, pero no creo que una tienda tan buena tenga tales trabajadores. bendiciones a todos y que tengan una feliz velada.
Today my husband bought a great bike and Gabriela did an amazing job with her assessment and outstanding customer service! We highly recommend this place!
The service was great and on time, and they did a amazing job on my bike, Gabriela is a great person and she has a excellent costumer serviceVery recommendable at coconut grove area
I left my bike yesterday and it was ready the same day!Thank you Christian and JavierReally good service
This place gets 2 stars because they do sell bikes and I imagine you can put air in your tires if you need to. Other than that this is not a “service center.” They just want to fix little easy things and work on new bikes that they kind of know how to fix. Not a “get it done” shop by any means.
Very professional staff. Javi the mechanic did a good job servicing and tuning up my MTB which was pretty messy. Thanks
Worst bike shop in town. If you want to deal with a crook, try Oliver de Abreu the owner who would literally sell you a bike not recommended for you size and when he decides to refund the value of the bike decides to charge for work not agreed upon. The man is a crook!!!! Look bikes you should consider have such business carry your brand....
I bought my bike at amazon and needed help with assembly. Romulo from this bike shop assembled my bike quickly and he was very friendly too. I would recommend this shop if you are looking for professional assistance for your bike.
The hours posted here on google for this location are not accurate. I came here for emergency repair based on the published hours. I called the number and a central office picked up so the phone number is not even the phone number of the location posted. It would be best if they would update their hours for any pandemic hours.
Very positive experience at the new Miami Downtown store: Had two Bianchi bikes there for cleaning, lubrication and tune-up. Super job on both with great attention to detail. Professional and friendly. Nice store with Panther Coffee while you wait. Look for Alex, he is a really nice guy!
I was very fortunate to land here. These people are really knowledgeable and trustworthy. The bike prices actually match the ones on the online stores. They also do repair and maintenance work. My 5 year old e-bike came out like new. I wouldnt hesitate to come back.
This place is the best!! Starting with my previous bike, the guys here did great work tuning it up, adding new handlebars, brakes, etc. Unfortunately, that bike got stolen, and Wiggle Bikes came to the rescue. They had a bike for sale, and customized it to better fit me and my needs. Im so excited about the results, especially my hot pink grips and my cute basket. Great people, great work, great bikes. Thanks to all.
Debora and Ron were very helpful in assisting in fixing my daughters stroller. They were very welcoming and professional! Highly recommend their place of business!
They go above and beyond to help customers. I bought a bike lock that was rather complicated to set up. They took the time to show me how to use it so that I didn’t ruin it. I most recently went in for a part I didn’t think they would have and they did. 5 stars