I routinely get my mountain bike professionally serviced. Mainly tune-ups, and bottom bracket maintenance, along with any repairs or new parts I cant install myself. Throughout the pandemic, it has become more and more challenging to have those types of services done, especially if you want them done right, and quickly. Marcelo at Bike Tech is a highly skilled mechanic, with great customer service skills. If you are picky with your bike, and love her as much as I love mine, this is the kind of person you want to trust your bike to. Pays attention to your concerns, and is knowledgeable.
Great service and unbiased advice from the Team. It’s a no pressure environment, so you can take your time to go over your options, which is awesome. Got a Premium tune up and upgraded my wheelset. 2 days later I was very satisfied with the excellent job they did. Bike looked amazing and my first ride was just as expected, smooth and fast. Get the membership, it’s worth it.
The service at Bike Tech is exceptional, both customer service and bike repairs. Marcello at the Coral Way location did an amazing job fixing my bike, giving me advice, and helping me make decisions on parts and services. Many bike stores in Miami take up to two weeks for repairs and services, but they did it in 2 days, which elated me and got me back on the saddle in no time. These guys are knowledgeable, friendly, and they genuinely care about your concerns and biking needs. I’ve learned a lot about cycling maintenance and equipment from these guys. Do yourself a favor and buy your performance bike here, you won’t be disappointed.
Best store in Miami! i only take my bike for tune up and repairs to this location in Coral way. Reine provides excellent service, he is very knowledgeable and takes the time to explain things. I recommend this store 100%
I recently had my Bike serviced at the location in Coral Gables. This is now the second time I used this location/team. The team at this location is super friendly, great to talk to and does an outstanding job on my bike and the turnaround time is outstanding. The highest level of recommendation that I can provide
Love Bike Tech! They’re so helpful and knowledgeable, they take the time to help everyone and answer everything. The Mikes, Brian, and Co. are amazing, they go the extra mile to help out the newbies. It is THE place to buy a bike (and to come back for services and more)!
First time at this location and the friendly environment and greeting by Reine the Service Manager made me feel like I had been a customer for years! Reine prompt questions of what service and type of cycle was very professional and clear. What was truly outstanding is the type of unit I have (which is my sons) is not a normal cycle that they perform service on. But, Reines commitment to help a new customer went beyond the normal service expectations as he offered to take an immediate review and provide service and guidance. We talked as he was adjusting the handlebars, and gearshifts to ensure the highest-quality of ride for may son. What truly was impressive was the knowledge of the entire service team! Thank you Reine for the humility of thinking of yourself less and giving more to the people you care about-your customers! Strongly recommend all cyclists to give Reine a call and you will know why you only need to go to Bike Tech Coral Way for all your service needs. BTW beautiful inside facility, clean and lots of gear to capture your eye! Thanks again Reine, see you again for my next service!Richard L Gray Jr.
Stopped by today to get help in figuring out a trainer that I received as a gift. The guy who helped me was patient while teaching me the steps of the set up. Great customer service!
I went yesterday to Bike Tech on coral way to solve a major problem I had with my Sons bike. I was so stressed out but the minute I walked thru the door someone greeted me and right away began helping. Reine is a Master at what he does. He fixed my problem and was so nice and professional. The best customer service Ive ever experienced. I left Bike Tech Stress free. I recommend Bike Tech for all your bike needs. Not to mention they were the only bike shop that had all the parts I needed in stock.
Ever have an issue with your bike come and see Marcelo, professional quick service. Great variety of bikes if your in the market for a new bike.Thank you Marcelo for your help.
Bike Tech did an amazing job boxing and shipping my mountain bike. I spoke to Julian on the phone and he gave me clear step by step instructions. When I arrived with the bike Rene was waiting for me and had me in and out in no time. I recommend Bike Tech, especially Julian for all your cycling needs.
Gears were dragging this morning. Came in and 5min later Im out with a fixed bike. Quick, friendly, and easy. What more can you ask for??!
Shop is awesome! Great environment. Staff is super friendly and very kind. Gina was very helpful with the shoes and the cleats. She rocks!! 👍🏼👍🏼
Thank you Ryan and Mike for helping me choose the right bike to jump into the gravel game. Bike Tech always delivers expert advice and friendly, no pressure customer service.
Great service. the mechanics (Marcelo and his team) of the store in coral way are great, super service. Im very happy with them. Thank you.
Amazing/Superb service to my bicycle by Rafa Gonzalez every time I need an advice, he helped me to get directly to the issue... Also very good recommendations made by Rene on how to accessorize it. Regina at the front desk is very kind and customer oriented. Great team at this store... Thanks a lot for everything.
Marcelo did a fantastic job very knowledgeable and helped us out very quickly. Great shop with great guys and gals workin there.
Amazing experience! I am new to Mountain Biking so I was not quite sure what I was looking for in terms of bikes. Ricky and Jay were beyond helpful and gave me many different options at various price points. I was able to find a great bike and got 10% off on all the accessories. I highly recommend!
BikeTech is my go to shop everything bikes.In 2020, I purchased my Tarmac SL6 and have had all services done at BikeTech since.The staff are friendly, knowledge, and have gone above and beyond w superb customer service.Reine at the Coral Way shop had my bike in a out in record time and gave me some helpful tips during the service and upgrades process.Highly recommended. 5 stars, no doubt.Thanks.
I am very proud to say that my recent victory at a local alleycat race here in Miami, Florida came as a direct result of the Bike Tech Coral Way location’s dedicated staff. All of the locations are amazing by the way! But this reviews is about how Rene the store manager expeditiously provided Me with fast and effective on the spot service intern resulting in a “race ready bike” and confident race ready rider. Regina the sales representative also was helpful in recommending essential nutrition products that also impacted my performance and helped me achieve high level performance. I’m also looking forward to my bike fit appointment with Alberto at the Bike Tech Midtown Location. Thank you Bike Tech for all that you do!
Excellent services! The mecanis are the best! Resolved any problem in minutes!
The staff is amazing and so helpful! The best experience by far!
RENE was very helpful with the repair I needed. The moment I arrived he made sure that i was promptly taken care of and checked in with me on the way out to thank me for my business. Very professional business. My bike was making so much noise. One tune up it is quiet and rides great! Thank you guys!!!
Super satisfied with the work.Totally recommend!
Amazing service from Robert Davidson & Jay Bird. They were extremely knowledgeable about the bikes and went above and beyond to assist with my bike purchase, as well as the accessories! If you’re looking for a bike I would definitely recommend coming by!
This place is the best. They actually take care of the customers needs. I have been coming here for about 8 years now and i like this store. The employees are very nice and professional.
I came in to have my pedals switched over. Rene was super friendly and efficient. Really need to support local places with this kind of customer service. Thanks.
Rene is simply the best. It feels like he is the owner. He always tries to fix you problem right away. Every employee should try to be like Rene.
Excellent Service! Best bike tune-up Ive ever received. Ask for Reine, he does excellent work.
Was calling around looking for bmx bikes. Not to many locations carry a stock of them these days especially in 26 and 29 inch. Entire transaction carried over the phone with salesman Gio. I had my mind set answered my questions paid with PayPal and he even kept it on site for a week until I was able to pick it up. They were priced better than any shop in a 70 mile radius. Trust me I called. They carry the gt line which is what I wanted. They assembled the bike and it was based simply on asking my height they head seating handle bars and brake levers configured. I think thats rare to find a shop that can do fitment without your presence.
I’m really spoiled by the service that I have gotten in Aspen and Santa Monica, but JULIAN in service was incredibly awesome and exceed all my expectations. He got my bike put together within 24 hours and I don’t know for sure, but I think he stayed late to do this for me. The people in the store go the extra mile to help. This is my new bike store.
I recently visited this location and the staff were very helpful, knowledgeable on the product and friendly. I would highly recommend this shop!
Very good service at this location.
I will begin by saying that Bike Tech is simply the best. I called all over South Florida looking for a bike shop that would build my bike within a few days and all I got was 1 to 2 week quotes everywhere. When I got to bike tech, they told me they would have it done in 24 hours and extremely friendly! I went home, ate some food and got a call only a few hours later!!!!! They sent me a text with my bike all done, seemed one of the techs had a little extra time and wanted to see my bike complete. I also told them I was extremely excited to start riding my new bike, maybe that helped, haha; but point is, my bike, which had been quoted 1-2 weeks to build at every bike shop from miami to fort lauderdale was done in 3 hours. I mean, this is just customer service at its finest. The build was great, the people were great, and their bike shop is grade A, with all the bells and whistles, very knowledgeable set of guys too.Bike Tech got a lifetime customer that day. Im telling you, pick this bike shop, you wont be disappointed!
Excellent service. Julien is always very helpful. Im just very sad that they moved out of Ft Lauderdale.
The managers are very friendly and willing to help. Happy customer
In these hard times, it’s been difficult to find a specific bike. But I contacted bike tech after having talked to many places about this bike and they assured me that they could locate it. Sure enough, they were true to their word. In prompt fashion and with excellent customer service. Gio, the sales rep, was especially helpful in this process. He guided me through it all and I’ll definitely be returning.
Hey guys ive been going to bike tech for years and they are one of the best bike shops here in south florida. the miami store has the mechanic Julian who is my Dude. he really knows his stuff and aside from being a great mechanic he is also inventive as heck and finds crazy solutions for every issue you can think of. his own personal bike builds are insane and get featured in magazines all the time. if you care about your bikes like I do, get in touch with Julian so he can sort out any issues. for those of yall looking to do baller bling bling builds then he will be right up your alley too. anyways, im over selling it now.
I was on my way to Virginia Key to shred the gnarly trails there. When I was getting ready to ride out, I experienced an issue with my fork. Desperate to continue to ride I checked with some locals to see if they knew a shop that help with my fork. Literally 100% the people I asked said go visit Julien at Bike Tech, thats your suspension guy. Thankfully it was only like 15 mins away. When I arrived, I was greeted by the store manager Rene and guided me to the service department where I met Julien. Guy was super knowledgeable and knew exactly what was wrong with my fork and showed me what caused the problem. Told me to sit down or grab a coffee and hell have it ready in 10 mins. By the time the coffee machine was done filling my cup, Julien was wheeling the bike up to the front and said all done. Super happy with the service and quality of the work. I drove all the way from Naples and the guys at Bike Tech definitely came in clutch and saved my weekend ride!!!
Sadly disappointed, my cervelo bicycle was shipped and packaged by the BIKE TECH from Miami to Chicago.The bicycle was taken to the shop without damage in excellent condition. The bicycle was received totally damaged and not usable as confirmed by the receiving facility as confirmed by the shop who specializes in this brand of bicycles. The functional stability and safety was altered due to the damage incurred that the faulty packaging of the bicycle. Many parts were damaged as well as the structural basis of the bicycle. Many pictures were taken on the damaged bicycle on arrival to Chicago. Despite multiple requests to the BICYCLE TECH all were met with resistance. Not all damaged parts were replaced, since they were bent, they were just molded back to their pre damaged state. A request was made to ask for a professional assessment of the status of the bike, this was never done or received by me. Thinks like pedal, odometer and especially the gear changer were never replaced. The damaged bike was superficiality painted to make it look good. I am appalled by the lack of professionalism or commercial ethics realized by the BIKE SHOP on my bicycle. After many of fruitless attempts my me by sending pictures, e mails and telephone conversations, there has never been an attempt to dutiful correct the damage and express an apology, for the damage incurred on my bicycle which was sent from their shop in Miami to my home in Chicago. My bicycle was severely damaged in transport por inappropriate packaging it when being transported. Most of the damages incurred could have been avoided by just doing it correctly at the time of being sent. The packaging and transportation fees were paid in good faith. The obligations of the BIKE SHOP were never carried out. It is truly a shame for this type of facility who prides itself on professionalism and service to demonstrate such poor concern quality and service satisfaction. I am truly disappointed by their service and feel that my bicycle was severely damaged by their lack of professionalism. Many pictures were submitted to document the damage and yet were ignored. These comments are been posted in an effort to share their unprofessional attitude and lack of customer service with a trusted client .
Stopped by because I am thinking about buying a commuter/road bike. Tried on some gear, test rode a couple bikes. No stress, no pressure from a sales point of view (which was gravelly appreciated) and was able to just casually look around. Rene spoke with me for at least 40 minutes, going over the different types of bikes, gears, uses, etc. Toke his time, no pressure, just genuinely interested and cared. 10 stars to this awesome bike shop. 10 stars for Rene. *Terminator voice..Ill be back.
Excellent experience, knowledgeable sales people oriented to customer satisfaction. Explained everything and was eager to satisfy my need and not just sell. Keep it up guys!
Poor costumer service, second bike that I purchased and most likely the last bike I ever purchased at bike tech. Made a big purchase( bike and rims), bike came with different components than advanced in website, reach out to manufacturer and they told me that bike should have not como with those components. Purchase i9 rims as well, they took almost 1 month 1/2 to arrive and they want to overcharge me to install tires. Not a friendly place to purchase or service a bike.
George, Tomas and Luisa were extremely helpful. They went out of their way to accommodate us in choosing the right bike rides around Miami. They provided good technical advice and were real friendly. I highly recommend shopping there. Its so easy to be nice and these guys certainly know how.
I have come to Bike Tech several times, I am very happy with the degree of customer services and also the products they sale. This time around, I had the pleasure of talking to Carmen, she is very polite, helped me with my question, I am very pleased. I will be a customer for life
Amazing experience! very honest! Really catering to the customer! I will always go there for whatever biking needs I have!
Best prices anywhere! Cheaper than Dicks or any bike shop, or even cheaper than amazon!Friendliest staff in any bike store in Miami! They always go the extra mile to help you out.Ive been a loyal customer since 2014 when I moved to Miami.Ask for Jules, she’s great!
This is definitely the best cycling shop! The service couldn’t be any better. I called them because I was interested on a bike and the next day it was at the store, I bought all my gear here with the best prices... never buying these things online again, better deals at the store.
I recently bought a Specialized bike at Bike Tech for my son. Jay Gaspar helped me out. Super cool guy and very professional. He helped me decide what size and trim level was better for my son. Jay knows his stuff. Will recommend to all my friend. Thank you Jay !!
Love this place! This Bike Tech location is the best of all in my opinion. I used to go to the bird road location but now Jules works at the Coral Way location and I find her to be the most helpful and honest without being pushy! Love the owner at this location much better too! Go Joyce!
Switched from my previous bike shop which was down the street to come here. the employees are extremely helpful and friendly, and they have a bike mechanic who knows what hes doing. i primarily work with George when i arrive at the store, hes extremely patient and nice which keeps me coming back to the store. the prices for maintenance and upgrades are very fair.
Very helpful staff! I was looking for a bike about a month ago and came in at 6:55pm while they close at 7. Robert was more than happy to take the time to help me find a suitable bike for me. There was no rush and he was happy to answer any questions I had. I am back today for a tune up. My bike runs smooth and I love it! I recommend this store to anyone in the market for a new bike. Also, free drinks and BBQ hot dogs was a plus today! Thank you guys!!
Went for the first time today to this store and i have nothing but amazing things to say about this place. They have an amazing staff and a great environment to be around. Will definitely be coming back......
Bike Tech of Coral way is a great place to shop for road bikes, mountain bikes and accessories. They have great prices and they offer great service. Jules helped me select a road bike that fit my budget. She was very helpful and attentive. If you are thinking about purchasing a bike, I definitely recommend bike tech of Coral Way and ask for Jules.
Amazing customer service. Bought my first big-girl bike here, and the knowledgeable and friendly staff went above and beyond. They explained everything and made the process very comfortable, unlike some other shops that can feel very pretentious. Love the free hot chocolate/coffee machine too. Become a member when you buy a bike and get 15% off any future servicing. Coming back to this specific Bike Tech is actually a pleasant experience I look forward to.
Another great experience at Bike Tech - lots of helpful, friendly staff who really know their stuff, especially Jules and Mick! And a fantastic rewards program that can save a bunch of money. I ❤️ Bike Tech.
Great place, super knowledgeable, friendly, helpful and good prices. Top mechanic and Tomas the manager is outstanding. Great deal on bikes. Definitely recommend.
Very good people, very good attention and very willing to help. super friendly atmosphere and staffed by people like Tomas who knows the business very well. the same as in your workshop where ”El Gallo 🐔 “ left my bike ready to enjoy the next ride.
Best experience ever, since i enter the store personnel was very helpful, and kind. I didnt feel the pressure to buy anything. Frank assisted me and recommended best options for an entry level biker. I would recommend this store.
Brought my bike in to get my back brake fixed, they charged me $50 for a whole lot of nothing. When I asked what was going on they told me I have to get new brakes if I want them to work the way I want to. Never coming back. Thanks
Coral way bike tech staff is courteous and knowledge. Shoutout to Gio with his phenomenal customer service and attention to detail
Love the store. Being a bike enthusiast, I always like to pop in bike shops when the opportunity presents itself. I remember the Bike Tech on Sunset & 117th, when I would ride more frequently. This location was just as good. Great selections. Customer service was great too. A gentleman by the name of George was very helpful & polite. Will stop by again the next time Im in the area..
Ive been coming to this place since I first moved to Miami 4 years ago. Ive tried other shops, but their attention to detail is unmatched, their sales and membership discounts make me go to them for nearly all my bike related needs. Their mechanic is the best Ive encountered, often having my bike ready well before the estimated delivery date. I have absolutely nothing bad to say about them and the staff has the best customer service, hands down. I would recommend anyone to at least try them once, they will not be disappointed.
Great bike store to visit with friendly and helpful staff. Geo and the store manager went above and beyond to make sure I was taken care off. Highly recommend it.
An employee named Gio helped me during my visit to Bike tech. I was very happy with his help throughout my time there. I recommend this store to those looking for a new bike.
WARNING! They have no idea what they are doing here. A bunch of people with no repair abilities thinking they can swap parts on a 10,000$ bike, first ride around the block was fine, next day the whole groupset blew up. They damaged over 600$ of parts, and told me to leave the store when I asked for my money back. I have over 200,000 miles on Strava, and they had the gull to say I shifted incorrectly...
I went to them to browse at the bikes. Ive been looking for a bike for my son. Giovani was very helpful. I went to 5 stores shopping. But I ended up buying the bike here. The price was great and they are willing to work with you. If they dont have the bike in stock they are willing to order it for you with no commitment. I went by to buy some accessories and decided to look at another bike. They ordered it so I can see it. Hopefully Ill like it and take it home. Great job guys at Bike Tech. Keep up the good work.
Great selection of bicycles and parts. Great customer service.Very handsome staff... 😉
I spend a lot of time and a lot of money at Bike Tech, Coral Way. I consider the staff as my friends, they are experts and they care. Both the employees and the owner have always treated me kindly and make me feel like my business is a priority. I have bought all my bikes there (5), I have a good discount and the mechanic (Johannes!) is excellent.
Great experience every time I come to this store.. Jules always helps me with all my questions and gets me what I need right away. She’s great. This is my go to bike shop.
This bike shop is getting 5 stars for Excellent customer service. During my visit yesterday I was approached by the manager (I think his name is Jorge). He greeted me with a smile upon entering. He immediately approached me and offered assistance. We spoke about bicycles Ive owned in the past and about bicycles hes owned and tested. Hes a real friendly employee and all bike shops in Miami should have employees like him. The shop is clean and organized (it was my first visit). Im really impressed with their selection and the variety of bikes they have for all kinds of crowds/preferences. I highly recommend this Bike Tech on Coral Way. Im looking forward to future visits; I will definitely be going back for any bicycle related needs I may have.
Cesar was great. Helped me with everything I needed. He very knowledgeable and helpful. Great customer experience.
The staff here are excellent. They really go out of their way to help. Saw Frank today and he helped me out of a mess with frozen bolt, and saved me a ton of time and trouble. So nice to see good old fashioned customer service!
Best shop around, hands down. Knowledgeable and friendly staff and always more than happy to go the extra mile and help educate as well. Big thanks to Goo, Stefan and Allen for helping me get (and keep me) in the saddle. These guys are the best and Ill never go anywhere else!
Great neighborhood bike shop. Large selection and employees really know their stuff. Plenty of room to move around. Theres never pressure to buy anything and theyre more than happy to help you out. Plus they have coffee.
5 star! Great store with amazing customer service! They will spend time with you and answer any questions or concerns you may have. Definitely coming back! Ask for yohanis, Jules and frank!
My husband and i got our bikes here 2 months ago. The salesman, Gio, is great. He was never pushy and not trying to make us buy stuff we didnt need. What i like the most about this place is that they are VERY patient with their customers. It took us about 3 hours to make up our minds on the bikes that we wanted and never felt pushed or pressured into making a purchase we didnt feel comfortable with.
I recently purchased a bike here and it was a very good experience. One of their staff members Christian was extremely nice and helpful throughout the process by both fitting me for a bike and working to stay within my budget. I would recommend this location to anyone considering getting into cycling.
Excellent service especially from the employees. I got help from Josue amazing employee. Rate 0-10 Id give them 11
Amazing store, they got everything we were looking for. Gio was reaaally helpful and was very knowledgeable about the bikes and their specs. He’s a great salesman and was concerned with our safety. Carmen makes amazing coffee too!
Outstanding customer service! Ive been visiting Bike Tech on Coral Way for many years with all my cycling needs. The staff always goes out of their way to tackle my services and questions. Wether it is parts, accessories, supplements or mechanical issues they are always there for me. Frank has been an incredible help following up on all my questions and requests, he wont rest until my bike is in perfect shape!
I found the folks at Bike Tech because my bike had a flat tire, and boy am I glad I did. Not only were they fast and friendly but the service was a lot cheaper than I expected. I would absolutely recommend their services if youre looking to get repairs done in a quick and affordable way.
I got a flat tire once, and I took my bike to Bike Tech. They charged me for installing a new tube. Very soon after that (a matter of days), I got another flat (same tire). I went to Bike Tech again. They commented on how those things happen, and they charged me for installing another new tube. The third time, not long after that, I decided enough is enough. I took my bike to a small bike shop in the middle of Coconut Grove thats been in business there for many years. I told the owner about the multiple flats. He told me to come back in half an hour. When I came back, he said the bike had a small wire sticking out that had been puncturing the tubes. He charged me less than Bike Tech for fixing the problem and replacing the tube, and the tire hasnt gone flat since. This goes to prove that a bike shop can have the nice big showroom with shiny new bikes and slick-talking salespeople. But what really counts is whether they treat customers with respect, and most importantly, with honesty. Obviously, based on the other reviews here, many Bike Tech customers have had positive experiences... or maybe they just havent been screwed yet!
Very knowledgeable staff, attentive and helpful. Christian helped me with my flat tire and I leave the store with a lot more knowledge, which will be helpful down the road. Highly recommend this place!
I went to fix my bike the other day and I have to say that the costumer care and service were great! Besides helping me with my issue, I ended up knowing about pretty good offers for new bikes. In general, very pleased with this store :)
Great service and patience as we tried different models and sizes over several visits. And excellent product knowledge and prices. Thank you Alan for all your help!
I was on a ride heading south from Fort Lauderdale and I had an issue with my rear tire. Needless to say this was my first time at this shop. The staff at this shop was amazing, talk about customer service. I would compare it to taking in my Lexus for service. The had coffee water and the tech was awesome. They changed out both my tires and I guess the guy did a quick gear tune because my bike ride when I left was awesome. I for sure will now go out of my way to visit this shop. Thanks guys for an amazing experience.
Renee is a terrible manager, ripoff service, do not trust this business
I usually service my bike at a different store, and Ive decided to give them a shot for a bike tune-up. Ive received my bike shiny and clean, looking just like new. Im supper happy with the service! well done!
I went here twice, and had a pleasant experience both times. The staff were cool and treated me with respect. Pricing was fair.
Ive never been to this store but Im surely coming back. They helped me out through all my questions, which I had billions of. The prices were amazing and the crew was amazing also. Great service surely recommend this place to anyone looking for a great way to pump up your bicycle and saving a couple bucks.
Bike Tech Coral Way is just amazing! The prices are good and the people even better! Without doubt, I recommed this bike shop! You can purchase from an inner tube to a Specialized S-works and get the same top-notch customer service.
Great service, they were willing to help me pack the bike to travel and answered all questions. The team has a great disposition!
Last week I received excellent service at this location. The young lady Jules was extremely helpful and friendly. I will definitely recommend this place.
Very friendly and helpful staff! Every time I get into the store, they all have something nice to say. Robert has always good advice on nutrition needs for cyclists.
Great customer service, specially from George. He took care of every single detail and made sure i was comfortable. Definitely thats the place to go !