My niece and I went in to get two new phones. The associate helping us was very knowledgeable and helped us choose phones that were right for the level of interaction that we were looking for. There were no hard sell techniques, awesome! The representative took the time to explain the difference options as well as helping us to transfer data from the old phones to the new phones seamlessly. I would go here again for my next phone for sure!

Stopped in to ask some questions and had such an enjoyable experience. Everyone was super cool and very helpful. Will definitely visit again.

Another GREAT experience at this Verizon location. Sr Assist Manager Kayla is the BEST. I work for one of the biggest Tow Company in SW WA and we have SEVERAL devises and she manages our account perfectly. So helpful and professional. I highly recommend this store. Everyone is so kind.

Typical cellular phone retail store.Good customer service depending on who helps you.They are good at guiding you through the steps to better understand the device you have purchased.Would definitely recommend the Longview store as opposed to the Kelso store.👍👍👍

My phone was breaking and they were able to set me up with a new phone and save me lots of money. I am so happy I went to this location. The staff was knowledgeable and very helpful.

The girls in the store seem to know their product. They are energetic and happy. I was not in a good mood (problems with product) and they had me fixed and smiling before I left. Wish more companies and people were like this place and those girls. World would be a better place.

Kayla is a prime example of exceptional Customer Service! She was very patient and explained everything to me, and kept reassuring me that if I have any question, or concerns what days and times she was in the store and do not hesitate to contact her. She did not hesitate to make sure that we understood everything, even though the store was busy and customers were sitting down waiting, she took it one customer at a time, and she made switching from one carrier so easy and painless and told us exactly how to set up our account! I will recommend my family and friends! Thank you Kayla!!!

Wouldnt recommend this place to anyone. Sr. Asst. Manager is condescending, rude and lost my business after driving 30 miles to do a phone upgrade. Customer service is not important to this stores reputation it seems. After 8 years as a customer I am seriously rethinking staying with this service provider! Will never return to this store for anything thats for sure! Thanks for wasting my time!

Kayla, the Sr. Assistant Manager did an amazing job helping me find the right plan to fit my needs as well as a new phone to replace my broken one. She was extremely helpful and made the whole experience great. Thank you Kayla!!

I switched over to Verizon phone service today because it has a much better signal wear I live. I met Caitlin who helped me do that. I am not exaggerating when I say she is the BEST person at her job that I have ever met. Her boss should know he should give her a raise so she stays with him because if I had a business I would try to get her to work for me. So fast, friendly and covered everything I needed. I’m pushing 70 and not the tech kind of guy, but she made the transition painless. Actually she made it fun. I would highly recommend the Longview store and especially Caitlin!!

Caitlin you and Kayla are the kind of people I want to deal with. I know it was a pain to help me but you both did a stellar job. MUCH BETTER service than the Verizon store in Kelso. Truth!!! Great work. 👍🏻

I just want to say a very special thank you to your employee Tate for helping me out with my phone on Sunday. He was very patient and kind. I very much appreciate his help and his understanding. Thank you for your service, Tate. Much appreciated.

Caitlin and Abbi are both so professional and me and my sister really enjoy shopping with Caitlin. I would recommend coming to see her if youre in the market for new devices or have any existing issues, they are AWESOME!!!

Very helpful and nice staff great attitude and store. Helped me with my online order which Ill never do again because its so much more complicated especially the set up. In store all the way especially here!

Be careful.... Their negative reviews are very true.

The woman who helped me was really knowledgeable and friendly. I was changing from another carrier and she knew all about them and annoying they are so she understood how anxious I was to change.

Caitlin and Kayla were both very helpful!! I came in right before closing and they got me all set up with new phone and didn’t rush me at all while I was tying to pick out the phone color and accessories! Would recommend either of them if you are looking to get upgrade or switch providers!

The coustmer service was exlandp

Gliches happening oh my phone they wouldnt even look at it said that Google was having difficulties and it so be that way for 2-3 days. Some apps work some more, Comcast email doesnt work.

Lousy going because my phone wouldnt dial they reset everything including my my passwords phone still doesnt dial out unless connected to Wi-Fi

Went in to inquire about a new phone but the lady was rude and kept repeating stuff to me like I was an idiot. Should have gotten her name.

I went to this location in Longview today and attempted to switch over from UsCellular and Caitlin was assisting us in trying to order two Samsung Note 20 ultras only to find them out of stock and she also tried to order us S20ultras which were ALSO out of stock. As for her fabulous customer service, I cannot say enough great things about how accommodating she was and apologetic she was regarding the major inconvenience. If I was to rate Caitlin, she deserves this 5 star all the way, but the fact that the ONLY phones we came here for, sold out and I’d prefer to do business with her going forward. Your store gets a 2! So until you have the phones available that my husband and I intended to switch over for, we will just stay at USCELLULAR.

I went into the Longview WA store very stressed out. For some reason I could not plug in and charge my 4 month old phone. Then I met Abbi. She said something is probably lodged in the port and looked inside with a flashlight. Abbi found a small piece of plastic that comes adhered to phone lodged inside. She removed it and the problem was fixed. Abbi was so kind and patient with me. Then I asked about something called wireless charging. Abbi patiently explained what that meant, and then I purchased the wireless charger.

Great phone place but they need more employees

Daren was wonderful! Greatservice! He helped me with all of my questions and even looked up a coupon for me with this new phone!Thank you, Daren!

Very helpful and knowledgeable.

Daren and the entire staff at Longview Go Wireless were very knowledgeable, helpful and friendly! We have been clients for years and will continue to be. I would definitely refer friends and colleagues to Daren and the rest of the staff!

Kayla gave fantastic service and got me all set up with my new chromebook!

Caitlin and Abbi are top quality professionals that are super friendly, genuine and helped me with the purchase of my new iPhone 11 Pro Max along w/ a two year contract in an efficient manner. Love the experience I had with these two ladies at the day of sale along w/ a visit today w/ a concerning follow up question they both resolved in a heartbeat! These two ladies are why Verizon is so great!! I definitely would go out and see for yourself! Thanks!! xDUpdate: Caitlin assured me I was purchasing a 256GB iPhone Pro Max but deliberately sold me a 64GB iPhone in addition to double charging me and creating a past charge of over $155.00 before I even owned the phone. Deceptive!

Love verizon. This store however, lacks some professionalism. Caitlyn and Abbi were working when we came in to upgrade our phones. Unfortunately we forgot that Washington state has taxes, as we live in Oregon. So we backed out. I apologized, we explained taxes. Forgot. Our bad. Attitudes changed real quick when we said no thanks. Guess we arent worth their time and courtesy if we arent purchasing through them. They never reactivated our old phones. Tried calling the store...no answer. We had to call customer service the next day to get the phones back on. Not professional at all. Watched several people come in and out with issues on this store while waiting. No thanks. Giving Verizon a bad name ladies.... FYI, St Helens, OR Verizon Wireless store was more than courteous, got our new phones, same day, no fees. I would recommend St Helens store anytime!!!! Have a good day all!

BUYER BEWARE, never buy accessories from this location if you can avoid it. The tell you the will sell you a screen protector for twice the amount other verizon stores sell it for, with the premise that it has a lifetime warantee on the screen. When you go back to have it replaced, they make some story up and say that there policy can change at any time and you no longer are allowed a free replacement.This is not a verizon store, they sell verizon products and once they sell you something they dont care anymore unless your buying more.

They were awesome!! Kayla is the best!!

Why visit the store when you can do everything online or over the phone. Save yourself a trip. Yuck.

I was in today to upgrade a phone for my Mom. Abbi and Caitlin were very patient and knowledgeable. I was extremely impressed. Their customer service was 10/10. Thank you so much.

Would like to give HUGE KUDOS to both Angela, the wonderful Assistant Manager, and her assistant, Carissa, for all their help to me over the past few years. They have been most kind and patient with this senior learning to use her new IPhone 7! Actually, all the employees there are wonderful, but especially these two exceptional young women! Verizon has quite an asset in them! God bless them! :)

I thought the girl that helped me was very informative.

Friendly service everytime we go in! Employee Nick is always very helpful and kind.

Convenient. Ordered iPhone 11 online and they had it in stock so we could pick it up same day. Purchase a $40 glass screen protector. Overpaid because they put it on. Charged us for the coverage plan without explaining...$80. Wont go back.

Eric was very prompt and super nice! He explained the process as he was fixing it. It took him no time at all to fix it perfectly. You have yourself a gem. Thank you for wonderful service

Tanner is a very personal sales person. Looks for your needs and desires and finds the best economical way to meet those goals. Also very considerate about my comfort as I have a back issue and he made sure I was comfortable. Thanks Tanner you get 5 Stars

Caitlin was amazing and so informative. She took her time and walked us though everything with a huge smile on her face. The BEST customer service I have ever experienced at Verion. Thank you Caitlin

Nick was awesome!!! He spent time to make sure we had everything we needed and went out of the way to get the the job done right. I would totally recommend coming to this store, ask for Nick hes was a great help...

Good

I need to convey that today is the first and only time I have not experienced severe stress purchasing a phone! I have had this splendid and charming experience due to Angela Blackmers customer service skills! I find that she has a calming effect and I just knew I didnt have any need to worry. She is a special person with a marvelous bedside manner shall I say! Verizon should be proud to have her on their team! Shes a keeper guys!!! Thank you Angela I shall remember you!! You really have made this a nice experience!!!Lorelei Ives

Adrianna went above and beyond to make sure my experience went great! She made it a stress free process for me and made sure I got the best deal. Much appreciated

Once I got help after about 20 minutes it was great. The wait is ridiculous to get help with 2 people working and 12 customers in there. After the wait Mary and the store manager were great in helping me get my new phones and tablet, very knowledgeable and great employees when you get help. Prices could be more competitive though, I could get the same at At&t for much less but do like the coverage of Verizon.

I took the buy one get one phone free deal but they did NOT tell me that was ONLY with unlimited data plan !! So I am making payments on a FREE phone. Had I been properly informed of course I would have gotten the unlimited plan who wouldnt ? Abby set me up with the manager tomorrow to hopefully fix this problem. Will keep you posted.

Really great customer service! The employees here are very helpful and have helped out a lot. Would recommend this location.

Great example of what good customer service should be. Im amazed at the speed of service. The people who help me at different times are cordial and efficient. They are all knowledgeable, patient, and helpful. This was overall the very best experience Ive ever had dealing with a wireless company.

Service was poor. The staff was not knowledgeable. They offer no senior discount plan. Hard to believe they are so popular. They must have very good coverage. Very happy with T-Mobile. Senior plan $60 two lines unlimited 4 g. Includes device for in-home to guarantee 4 g connectivity over Wi-Fi.

Dustin was very helpful. He went out of the way to greet customers coming in on a busy day while he continued to help the customer in front of him at the time. I came in with a few different issues that needed resolved and he took the time to resolve every one of them with ease!

A Verizon store that doesnt answer their phone

Carissa was the best employee there! She was very patient and went above an beyond I highly recommend her for anything you may need

Store assistant manager was rude and assumed I wanted to do things with my account that I didnt. When I asked her if she could fix it she basically said she couldnt. Called customer service and they did it easily. She has been at that store for years and knew how, but simply didnt want to spend 5 minutes of her time to do it. I like Verizon service but this store has hired the worse customer service ever.

My experience at the Longview Verizon has been outstanding. I am not very techie and they guided me through the process of getting a new phone all set up very expertly. They were helpful courteous and pleasant ! Fun group of people while being professional and efficient. Carissa and Darren were positive and helpful. I can recommend this store with pleasure !

Branden & Angela were awesome!! Can not recommend them enough. They took the time to help my husband and I set my phone up and make sure we had everything we needed. Give them a raise!!

Very helpful and knowledgeable staff. I have never been disappointed when shopping here! Thanks so much :)

Extremely disappointed with this store. After trying to trade in my old phone the manager was giving me some deals that sounded super good. But when I got my receipt I realized I was getting charged for several things I never asked for and also I got charged for things I specifically stated,” I DO NOT WANT”. But I still got charged for them. So for the deals he offered me I ended up paying back with payments I never asked for. Also after contacting that store about my problems they acted like I was never there so I’ll be contacting the district manager. SO IN CONCLUSION CHECK WHAT THEY ARE CHARGING YOU FOR. They add random things you don’t ask for or they sneak things on you by word play!!

After a poor experience at a different Verizon store, we decided to try this one out since it got such great reviews. Totally worth it! Amelia (our rep) was friendly, knowledgable, and patient. She was helpful and took the time needed to get us all set up and on our way. New phone is working great, and the help we got during our time at this shop with Amelia made this painful process a lot less awful. Give Amelia a raise or a bonus!

I want to give kudos to your employee named Nick. Worked me through all my problems today. Great young man. Thank you Nick, you rock.

Very poor and careless attitudes, UNLESS they have a sale, then, and only then do they care about your needs and what you have to say.

Great 📞 service

I came in to have my phone information transferred to my new phone and the staff was great, Caitlin went out of her way to help me get it all set up. In fact Caitlin sat with me and explained how to use my new I-phone XR. Thank you Verizon and staff for all your help.

We went to the Verizon store in Kelso unfortunately the had some of the worse customer service Ive been around. I spent hours in there never again. Went to gowireless in Longview,wa was taken care of absolutely awesome service thanks Caitlin & Daren thanks so much fast wow.

If I could give a lower rating to this place I absolutely would. They do not stand behind the phones that they sell. They will also sell you life time replacement items and then never have them in stock. Definitely take your business else where.

This Verizon store has a very kind and understanding staff. They try to help you solve a problem instead of just trying to make a quick sale and pushing you put the door. Amanda was an amazing help and I left with my phone complelty set up and ready for work the next day. Thank you

Caitlin is always helpful and always makes sure customers are satisfied with the service. She is always attentive and has helped a lot!

Caitlin has given me the very best of service available. She is intelligent, helpful, great smile, knows what she is Doing, DEFINITELY an asset to the Longview store !!!

Joseph was amazing!!!! He really connected with me and my mom. Every question I had he had an answers. If he wasnt 100% sure he had his partner to help they were both very nice. I really love it when costumer service like this. Plus they helped me save money! Do sent get better then that.

Tim was great! Josh was alright. But Tim was good at conversing and a real down to earth guy. Cool dog stories too. Recommend him.

They gave us some super nice iPhones for an amazing price! Highly recommend👍

Great store with great employee that work there they will help you with your needs as

Just another Verizon store with the same Verizon BS. Representatives are extremely quick to pass issues off to someone else so they dont have to deal with them.

The staff was very friendly and outgoing I went in because my wifes phone quit working and I left with 2 upgrades and they gave me an awesome promotion. They set my phones up and made switching easy and hassle free

Joseph was an amazing help with setting up a new phone plan!! Very happy with the extra help!! Going to send friends to Joseph specifically!!! We were very excited to get the amount of customer service at closing time. Coming from Verizon Prepay to Postpay, we received a helluva deal! Please give him a raise!

By far the best experience Ive ever had in my life I didnt cry they even dealt with a horrible customer who probably should have been arrested but by far best experience Ive ever had definitely come to the store and ask for Daron by far the best sales person Ive ever had I am extremely anxious when it comes to changing phones are anything up and this was a pleasant experience and extremely calm me

Nick was awesome he sat with me forever and helped me get my phone straightened out thank u nick it was my third time going into a Verizon retailer and none of them helped like you!!!

Joseph was very helpful, knowledgeable, and pleasant. He helped my wife and I with a solution that was best for us. We will definitely come back to see him and this location.Thanks Joseph!

I had excellent help from Mary B. at this location regarding a cell phone that I lost with several very important pictures. I was very distraught and she was very understanding of my situation. She went the extra mile to link me to Verizon Tech Support who eventually restored everything. Thank you for all your help.Terri Lappe

Daren was great made switching super easy very efficient and got me a smoking deal!

Great service. Took time necessary to help me understand all my options. Friendly & informative. Joseph is awesome. Give him a raise!

I was worried about going in from my previous experiences of feeling like I left with stuff I did not need or want. The gentleman that helped me was very kind and professional. He met me at the door when he greeted me and asked me my name. The whole time felt more like a conversation and not a sales pitch the whole time. I am very happy with my new phone and cover in which I had a choice to buy. I said no to things that I didnt want and he didnt make me feel bad about it. He would bring it up here and there but for right now I just wanted my phone. I will definitely be back and I will only want to work with Mark. Thank you.

Daren and his team was amazing he set my wife and I up with our first smartphones. He was vary patient and showed us how to navigate the phones. Very impressed with him and his staff

The employee here was kind of snappy and I felt a little rude..

We had a great experience rich was very knowledgeable and pleasent knew what he was talking about and helped us alot with our phones

I was helped by Daren and left extremely happy. He was able to help me with my upgrade. He was very respectful and helpful. I will definitely be back!

Jake at Verizon was beyond helpful and helped me get the same thing I was getting at AT&T for a lot cheaper through Verizon. Jake is the business rep & I highly recommend seeing him when you go in!! He was wonderful and I will go back to him for EVERYTHING!! Thanks Jake!!

Amelia was so helpful I came in with many phone issues and she helped with everything she was so patient and understanding I would highly recommend I will look forward to returning to the store and working with her. Very sweet and smart girl every one come see amelia!

Amy knew I was on my lunch break and worked super hard to get my phone set up. The best part was she was able to transfer the last voice mails I have from my husband who passed away. Amy helped get everything set up and even helped sink my new phone with my car. I would highly reccommend her.😀

Daren was outstanding with his service and made switching Hassel free. 10 stars I will definitely be a customer for life.

Tanner took very good care of me there while I turned a watch and decided to get a new phone note so. Thank you very much Tanner !!! You were Awesome

Always a great experience

Very friendly helpful staff. Amazing upbeat atmosphere. Couldnt ask for a better experience. First time Verizon customer. Very happy.

My phone had died so I went to this Verizon and had amazing customer service. Even tho it took what seemed like hours and hours John was amazing! Thank you John!

I had an amazing experience at this location. Joseph was my helpful salesperson and helped me with all my needs and I left a very happy and satisfied customer. Promote him now! And give him a raise!

Joseph was great. He took a lot of time explaining my options and getting me set up with the best plan and deal for me. Im very glad I came in today!

Joseph was very awesome, and he helped me get a new phone. He was very nice and educated us all the way. He needs a promotion and a raise!

Angela is he most ome of the most amazing young women Ive ever had business with . I am very ignorant with technology and worried in changing phones. She transferred everything, taught me how to do everything, great sense of humor, answered every question and I just love her!! Thank you from this grandma and grandpa from Oregon.

DarenHe is very good, I recommend everyone to come to him,

Let me start off by saying that I experienced the worst customer service of my life going through this retailer. My husband and I had AT&T and we did not have service at our home, we decided to go through Verizon and we were promised that we would have service through them where we lived. When we got home the first day after getting Verizon we did not have service like they said. I had returned the product and went back to AT&T the following business day. I made a full return and 4 months later our first bill is being turned into a collection agency for nearly $2,000 because they did the return wrong. Having a receipt and proof of a full return they still did not fix the issue. Almost four months later the problem is still not resolved . After going in and talking to the store manager, the assistant manager and multiples sales associates along with calling the 1-800 number for customer help through Verizon the issue is still not fixed. They say oh, we will call you, we will have it taken care of or we will call you back itll be taken care. It never is taken care of. After the 10th time on confronting the store manager Darren he told me that it was my fault and I needed to leave his store. I do not recommend Verizon or GoWireless or to anyone, not even my worst enemy. They are rude, they do not take care of problems that need to be fixed in a timely manner. They act you dont matter as a person, they dont care if your credit score drops down 82 points (which mine did.) When you call them. They either screen your calls or hang up on you mid conversation. As of right now, guess what the issue is still not fixed after going through them multiple different times after they promise that it was fully taken care of and I would be getting a letter in the mail that my account had been credited back what I am supposably owing. Darren has no right to be a store manager he is extremely rude, unhelpful and disrespectful towards costumers. Im told that I need to take responsibility and its partially my fault when I was responsible and returned the product within the three days. How about you guys take accountability for your actions and learn how to follow the procedure on doing your return. Maybe you guys should have a little bit more extensive training on your store managers and your associates so they know what the f*** theyre doing.