Excellent customer service and was extremely helpful. Not a long wait either! Fantastic management!

I Will recommended This place over any other AT&T and They Have Magnificent customer service!!! IF Yall Go I will recommend you to be help by a wonderful gentleman name Edgar S He made me feel right at home there and was super helpful and made sure I was well taking care of. (YALL SHOULD GIVE THAT GENTLEMAN A RAISE)

Every time we have to execute something on our account it is a nightmare. We have been loyal AT&T for years. But every time we need something from our provider, they are some of the most painful experiences we have. Unless I’m buying a phone, in which case I have the most pleasant experiences ever, I can’t get anything done without jumping through all kinds of hoops. It makes it difficult for me to manage some of my family’s affairs. Why? I pay a fair price for a product.

This store was very helpful I couldnt get customer service on the phone for 2 days regarding one of my accounts and so I went to the store they got me on the phone with the right customer service people and they saw my problem this particular store by Lowes in Longview is one of the best AT&t stores around for miles and miles and I mean miles I highly recommend you go there before you go anywhere else even if you have to go 30 miles to get to them

Clerks were so friendly and helpful.

Jeremy was wonderful! He helped us fine the right phones and the right plan for us. A joy to work with.

This Store has No Idea what Customer SERVICE is. Just because Covid Exist, is NOT a reason for the lack of respect and Treatment of Customers. I will Not go BACK to this store, and almost changed carriers for my familys phone SERVICE.

They were very nice and attentive and helped me make sure my phone was setup correctly.

They were very fast and I didn’t have to wait long to get my new my phone !!

Best customer Ive experienced from AT&T since Ive become apart of this network. Let me tell you this, it doesnt matter how short/long a person has been with a company. Ive been having problems with my S20 ultra every since I got the phone. As a truck driver, its hard to pull trucks into AT&T. The phone representatives tried to help me, tech support tried to help me, finally being fed up with the phone, I decided to go into the store on 4th street. I was greeted at the door respectfully, help promptly, and handled with care. Representative Ms.Catherine E didnt give any excuses because she was new to AT&T, she dove deep to explore every option. Finally we thought we had the issue fixed, left the store and got back behind the wheel, s20 started acting up again. Mgr on duty, Mr. Jeremy Q, assisted Ms. Catherine and took the matter into his as if it was a personal matter to him. Thanks for all your efforts team...🔥👍❤Lesson here, if we would give people their flowers for their efforts, we would have less to complain about. I will be visiting this store again to get my wireless charger. 😉🤗😁

My brother kept getting calls every day at the same time about his bill failed at been paid. We took the phone with the text message on it to the Phone Center AT&T.The attendant assured him that it was telemarketing because he had the bill receipt with him. She stated dont answer the text or calls you will only give out information about yourself. Thanks to AT&T FOR THERE HELP.

Edgar was so helping! He answered all my questions and informed me about everything I needed to know! So glad I switched phone services!

I walked in needing a new iPhone. The young lady that helped me was very knowledgeable and not pushy. I have always had a good experience at the AT&T store in Longview.

Kevan was very helpful and polite. A very likeable person. I would recommend this store anytime.

Horrible service. Employee took my name/number and asked me to return to my car, I would receive a text to come in, there was 1 person ahead of me. I returned to my car as requested. During the next 30 min or so, I observed 2 customers leave. I also observed 2 more customers enter the building. I assumed they would be given the same instructions as I received and would return to their cars. WRONG. I finally went back inside to see the new customers who arrived after me being waited on. I guess the employee who took my information didn’t share that I was next customer. She was still with hers. I could have cared less who waited on me, I just needed service. Thanks to the employee at this ATT store, I am seriously thinking it might be time to leave ATT. Thanks a lot 4th Street Longview TX store. I would NOT recommended anyone go there unless they have nothing else to do that day and don’t mind watching other customers go ahead of them 😡😡😡

Dont go here if you expect knowledgeable, helpful, quick service. I received none of those things and left completely frustrated and disappointed. Both ladies that spoke to me didnt seem to care about the issue or trying to solve it, or even knowing how to solve it. I was told to call FirstNet. Why should I take the trouble to go into the AT&T store to be told to call??? And, you guessed it, I was told when I called FirstNet customer service to go to the store. I was trying to set up FirstNet service on my new phone (that I specifically ordered so I could get FirstNet service). The store rep told me I had to buy a phone from AT&T in order for the service to work. This was after 45 minutes with the rep working to set up my account and then she changes tune and says, Oh, you have to have an AT&T phone for this service. When I explained that my husband has the exact same phone (not from AT&T) and is already on FirstNet, I was basically told that the policy just changed, and there was nothing they could do, try calling they said. Way to treat your first responders!

Becky was awesome helping me get new service set up. I have been with Sprint for over 20 years and just moved to this area and was getting HORRIBLE cell service and Becky went above and beyond to help me feel at ease getting us squared away

Greta service Kevan was very helpful!

I was very disappointed with the service that I received today. I asked the clerk could I pay my att bill at this location. She informed me that they only handled wireless service. I explained to her that I received a text regarding an att account ending in 4 digits (I have several att accounts) and did not know if it was wireless, landline, internet or cable. She asked for my drivers license, 4-digit code, etc. and proceeded to give me a phone number to call. As I am calling the number, she then tells me that she has my accounts pulled up on a tablet. I was totally exasperated, and inquired why she told me that this location only handled wireless? I was able to pay the bill. If ATT is ATT, all sites should handle all ATT bill payments. I will never return to this location.

The best AT&T store ever! Becky is always so helpful and knowledgeable! I always like to have her help me but anytime I deal with another person it’s always the same service!

Great customer service! Store representative, Edgar, was helpful and efficient. He handled my purchase without any issues. He answered my questions, and gave copies of activation steps, new contract, and receipt of purchase. His professionalism was very much appreciated. This will be the store I visit in Longview, Tx from now on.

Representative was courteous and no wait time; however, please make sure you push for the small print information they dont typically share or you will get a surprise when bill comes in.

I went to the store to fix a problem with my service, which person who attended me did not even solve anything, not even a good explanation of the mess they made in my account without my authorization, the only thing they care about is selling and not sort out if one has problems of service

Service was fast and friendly!

Just went in to look. Couldn’t even do that without an employee harassing me about signing in to get help after telling him countless times I’m just looking and did not know what I was going to get at that time. Felt highly harassed and finally just had to leave without even seeing what was available.

Jaron was the absolute best if you need any help 4th street Att Jaron is who to get in touch with

I am sitting here at this store I’ve been here over an hour and still have not been waited on! While sitting here a gentleman has walked in to seek help and no one has even acknowledged him! Only my name sits in the que to be seen! It is not that busy for this type of treatment. Would not recommend to come to this store! I give it a 1/2 star.

Kevan was excellent in service provided. What should have been a simple merger of two accounts ended up being a 3 hour draw out process yet he remained polite and diligent in his professionalism until the problem was resolved.

Best AT&T store I have ever been to!! Seth took great care of us and found us the best deal out there along with saving us money. Make sure you ask for Seth for all your AT&T wireless needs.

Jaroh great job because help me a lot

I walked in, planning on purchasing a new phone, as mine had decided to stop working properly. (Old phone) Kevan is the gentleman I worked with, and while waiting for things to load, or such, we talked about church and life and phones, and it was very pleasant. He made sure I knew about what I was getting, and the pros and cons of different models available. I have personally never had a bad visit with this store, and that is why its the only one I go to.

Got what I needed done quickly with friendly service... But the rep left a few things out. Ended up having to call support later that day. Got everything straightened out fairly quickly though.

Wonderful customer service! Tim went above and beyond to help my husband and I start up our new service!

Excellent service. The manager Carlos Bustos spent a lot of time and effort helping us with our phone problems. His help is why I have stayed with at&t.

Its been rough, very displeased. We were lied to and could not get any help from the service line. Be sure to read over all the fine print and do not listen to anything they tell. The rep we had told us a lot things but so far none of it has been true.. higher phone bills, payment dates are wrong, a cancellation fee after we were told no no we are switching you over there will be no problem.. -Just make sure you read everything and do not take their word for it.I have been happy with AT&T for 10+ years until we dealt with this one rep.

Great manager. Solved all my company needs.

Excellent experience!

Very helpful staff.

Walked in to upgrade our phones, and were ignored for more than 15 minutes. There were 2 associates in the store, both helping other customers (no problem, we can wait), and they appeared to be the only 2 associates working. They never addressed us, actively avoided looking our way, and acted as if we didnt exist. We stood by the front counter, waiting politely to at least be acknowledged (Hi welcome to ATT, be with you as soon as possible, etc.) Never happened. I understand youre helping another customer, but with only 4 people in the building it was very awkward. Especially when for minutes at a time the associates in question were simply waiting for phones to back up, not engaging/talking with the customer, standing in silence. Very poor customer service. Weve always had great experiences as ATT customers for over a decade, this was disappointing.

Even though the employee helping me was relatively new had no problem going out of his way to help me with my issues staff was friendly and helpful. The store was very clean.

Very friendly and helpful. They were able to quickly fix all m issues after I wàs unable to do it online.

Excellent Customer Service, they have the latest products and their product knowledge always exceeds my expectations.

This use to be my favorite store to go to.. The manager was disrespectful and the problem did not get solved. They need new management!!! I had to call 1800 number to fix the problem that AT&T made from the start....

AT&T 4th st store was awesome!!!! Walked into sto store and the sales rep instantly startes with me, Swapped phones in 20 minutes, was very pleased with the speed efficiency of the rep. AT&T store on the loop was horrible, waited an hour and 43 minutes just to get seen, then 5 minutes before I was told they couldnt transfer my number. I was moving a phone number I have had for 17 years from straight talk to AT&T prepaid.

Great staff and pleasant atmosphere in the store.

Great people who tried very hard to help with a Directv issue. Since the merger AT&T has really screwed up Directv.

My wife upgraded her phone to the Samsung Galaxy J7 and I upgraded my tablet to the AT&T Primetime. Great job guys.

I just walked into this store and wasnt greeted at all. I walked around and none of the employees said that they would be with me or anything .I have 5 lines that Ill gladly move to another company.

Fast and friendly service

Store Manager Jodi is awesome! Very friendly and great customer service!

Very knowledgeable staff. If one doesn’t know the manager does. Very courageous and friendly staff. If ur trying to upgrade just call the day shift office. They can b very creative and extremely friendly and helpful. If u go to the store to do something like an upgrade & u have a company account u might as well call because the store hates working with company accounts. I suspect they have limited computer access. But u would b better off calling. I usually get better results over the phone U just do not get the insnstant gratification. Because u have to wait for things to b shipped but u also save money because u don’t have i i HIGHLY recommend u make an appoint ment. Or u will wait a LONG time But u also will save money bc u won’t have any impulse buying if u do all of it over the phone mpulse buying like cases or bluetooth headsets

Excellent service in a nutshell.

Good cust service but its att so you will need cust svc when they screw up or rip ya off and that WILL happen.

Great if theyre not busy.

Great service people, specially I walking in and get help right away and he (Mr,Tim) help me fix phone problem with sending text message that being quitted for 2 weeks,that is a one of thousand reason I am with AT&T for very long long time.Thank you.

Its always entirely too slow. I wish theyd have a person dedicated to easy problems, such as a new sim card.

Terrible service.. Does not try n go out of their way to help at all..Not sure they know what theyre doing...Their so called techs have no personalities and act miserable for being there... Switching back to verizon. Shoulda never left......

Was lied to and tricked into getting the Uverse VOIP because it was supposed to keep my price at $45 a month per their 2016 one year promotional ads on their website.I then spoke to a customer service agent after calling heir 1800 number and he assured me that not only was $45 a month a legit price for 2 mg internet with direct line to my apartment, but I can also get a UVerse VOIP to lock in my monthly bill at &45 a month (he went ahead and promise me a one month no hassle cancellation and a $200 gift card, all which I could not care less about). My monthly bill ends up being $64 recurring fee!!! I tried to rectify this with their horrible customer service via phone and website chat, each time I was disconnected after the agent I was speaking to tells me hold while they try to fix the issue. I am left wondering whether this is an insidious practice to discourage any weak-willed customers from trying to fix an issue.

Very polite and no wait time.

Wonderful people with amazing help

Walter was great. Much appreciated.

Very helpful and freindly.

You have to wait forever. We gave up and just left

Best service everask for jason

Thank you Seth for awesome service !!

The girl named Raven was very rude but everyone else was nice.

Good customer service

Bruh

They were on us like we were at a car dealership. Couldnt get in the door before they wanted to know what they could do.

Friendly people ready to help

Slow .....but professional and helpful ... maybe understaffed ...

Great employees, great service

Not enough associates for giving assitance.

Excellent service.

Very helpful and informative

Long waits for service and undertrained staff

Not At&t store.

Very friendly and helpful

Even though you may have to wait to be helped they take their time with ea h customer & make sure hour problems are resolved.

Great customer service

Service is good

Handy location

Usually not a long wait.

Love the touch AT&T

Been with AT&T for 30 years.

A lot of variety

SUCKS!!!

Sucks

BECKY is the worst! she should literally lose her job because she has no customer service skills, no de-escalation skills, and no ability to help. I was clearly upset and angry that my account info was wrong and that I couldnt access anything on my account and had received no help regarding the issue I have had for the past 2 weeks she got short with me, crossed her arms and refused to help me with anything else. She even went as far as to say it is not her responsibility to keep up with my information. My Aunt called later on to inquire as to why i was so upset and the manager said that I was lying about what happened! The amount of disrespect and poor customer service that is allowed at this store is ridiculous.

If you are looking for good service go to this store. Very good help and thanks to Edgar.

Excellent service, thank you very much for everything.

Very good service and thanks to Luis for the help!

Very good service and very friendly

Good attention

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