Usually good customer service. Sometimes you get someone that has no idea whats going on, and you wonder how they got hired.... Then you drive to the next nearest AT&T

Okay Im walking out of your AT&T store on Dix hwy and Southfield road, right now and I spoke to Aaron who explained to me how the gigabytes work and how much data I was using so I would give this store five stars Aaron provided very good customer service, he even went above and beyond to show me how to post a review.

A little packed the day I was there, but they are always extremely helpful!

Been going to this store for years - the customer service has always been great. Brenda helped me out this time around to upgrade my phone - she was so nice and helpful. Made it seamless and quick! Will always come back!

The manger, Kelvin, was very knowledgeable and helpful. This was midday on a Friday, and we were greeted and helped immediately. Kelvin & Tiffany knew exactly how to initiate the changes we wanted. The store was clean and appeared well stocked with accessories. There were sufficient staff so that each person arriving was helped immediately. They always go above and beyond at this store !! Keep up the good work guys - You are the reason I stay with AT&T !

The manager and her staff are always thorough, pleasant, professional, and accommodating.

I love this AT&T store the people are very friendly and nice that work there

Molly and the staff were wonderful in helping me get a new phone. Thanks again for the great service, we will be coming back in the future!

I had the absolute BEST customer experience here! I received expert help from my representative Franny. She was quick to address my issues, took the time to understand what I needed, and talked me into some awesome new promotions. I went in upset and left with a brand new phone and a great, cheaper alternative to cable. LOVING everything! Franny was extremely knowledgeable and professional. Someone needs to give this girl a raise!

Whitley was the employee that helped me she sold me two iPhone and two apple watches. Everything was very quick and smooth and she was knowledgeable about the products!

Franny was an incredible Joy to work with. She fixed an issue that has been troubling my family for over 2 months. Her demeanor and humor made a difficult situation enjoyable and sent us on our way much better for having met her today. Thank you so much! Franny is a rockstar.

Service is always impeccable. During my last visit Brenda greeted me at the door. I was there to pay a bill and through conversation Brenda discovered she could save me money by switching my internet and cable. I appreciate how the staff always takes time with their customers and explains everything thoroughly. Thanks again!

Had a horrible time trying to get my issue resolved with customer service on the phone, but walked into the store and had my issue resolved with no problem. Molli greeted me and helped me right away. I appreciate her for all her help and resolving my issue with activating my new device! Thanks again Molli. 👍🏾💯😊

This is a great store, everyone is super friendly and like a family. Tiffany really helped me out getting my phone setup. She took the extra time to make sure I was taken care of.

AT&T is the Best, and with Locations like this one in L.P...is one of the reasons why..

I love coming to this store! Aaron was very helpful and knowledgeable so glad I got my new phone today

I called in yesterday to get the internet. Whitley helped me, and she was very professional. And did everything in a timely fashion. Hard work don’t go unnoticed. Thanks!

The customer service and attention to detail at this location is unparalleled! This is a corporate location and you can tell, theyre thorough and fast. Definitely coming back here

Good afternoon my name is Maria Bell I was having technical difficulties at home came to the AT&T store in Lincoln Park at 2031 dixie in Toledo, The manager in the customer cell service reps were very very helpful to me I greatly appreciate everything they were better than a customer service rep over the phone I would recommend them to anyone the Lincoln Park store on Dixie in Toledo.

I love this store theyre always helpful and knowledgeable here. Aaron was incredible

The staff at this store are very nice, fast, and professional. I was helped by a lady named Brenda. She made sure everything I needed was taken care of.

AT&T Lincoln Park location to me is the best location to go to. The employees are very professional and knowledgeable. They always know what product to recommend to fit my needs. They always have an answer to any of my questions. I was eligible for an upgrade, and I upgraded to the new iPhone 11 Pro Max. I LOVE IT! I’m so happy with my new phone. The sales rep helped me out very well and knew exactly what I was looking for. He was very friendly and professional. He helped me to pick out what accessories I would need to go with my phone. I couldn’t be happier! I would def recommend everyone to visit and become a customer at the Lincoln Park AT&T. In general I love AT&T. They have the best products and fastest and best service I’ve ever experienced. And to have excellent sales rep to help you, betters your experience even more!!! Thank you AT&T!!

Customer service was great, staff was nice and polite, very knowledgeable and very concerned that I was happy before I left the store.

The staff was very polite and knowledgeable. They were able to fix my phone issues.

We were able to easily set up an appointment, and Brenda helped us when we arrived. She was attentive, efficient and helpful. She was able to answer any questions we had. We quickly completed what we had come in for.

Nobody loves going to the cell phone store but this AT&T location has never done me wrong. Friendly staff who knows their stuff. In and out in no time. Five stars.

Great store. amazing reps. delano helped me out the best

Aaron answered all of our questions and was super hepful thank lincoln pare storr

Always solve whatever my needs

Your employee was so helpful in getting my phone usable. Thank you for his (Aaron Harris’) expertise. Please give him more money where it counts (his pocket).Kind regards,Patricia Barlow

Would give 0 stars if I could. Went to exchange an Apple Watch that was defective out of the box and when I got to the store they were claiming that they could not complete the exchange because the watch was somehow still linked to my Apple ID although I had already removed it. Instead of trying to find a solution like any employee with common since would do, they were going to simply shove me out the door and say oh well. I then asked them if they could call Apple support to see if maybe they could come up with a solution and they agreed that it was a good idea but offered that I call EVEN THOUGH the problem was with THEIR system. After I spoke with Apple, they were able to fix the problem no thanks to anyone at this ATT store. After that debacle was fixed, ATT wanted to charge me a $55 restocking fee EVEN THOUGH the watch was defective out of the box. I asked them how that made any since and explained to them that I was still inside my 14 day return policy. They said it didn’t matter and that ATT charges a restocking fee even if items are damaged out of the box and said they would have waived the fee had I brought the phone in within 3 days EVEN THOUGH it says NOWHERE on the receipt that a defective item would need to be exchanged within 3 days versus the 14 day policy that is written on the receipt, a total scam at its finest. I then refused as I thought it was complete BS and called ATT customer support who told me they couldn’t force them to waive the fee in store but to go ahead and pay the $55 fee and that they would just credit it back to my bill. All in all a terrible and lousy experience like usual with ATT. Avoid this ATT store at ALL cost as no one who seems to work here has a brain or gives AF about their customers. Still got my watch replaced for free at the end of the day though no thanks to any of them. Shame, shame, shame.

Good service. Prices a little high.

Always get fast and friendly service at this location. Franny was just excellent and very knowledgeable as well!

Delano and Whitley were great and provided help when no one else could. Great Representatives

Caprice was great! Excellent service

Always great and friendly store. Very knowledgeable and take the time to help. The only store I go to.

Awesome people to help out nice and easy signing up great place of business

Everything was so great. Got us in and out!

I went to AT&T in Lincoln Park, MI yesterday to get my mother a flip phone and put on my account. Kelvin was excellent, he took care of us and had us in and out very quick. This was after leaving the Wyandotte, MI store because the man working there said he couldnt put a new phone on an existing phone number because I had installment plan. I explained that I was paying cash for the new phone and he insisted I had to get an additional line. He made no sense and no effort to look into it. He kept repeating himself I dont make the rules what kind of salesperson is he? I was so aggravated with this guy, i was going to drive to Verizon and change my service after being with AT&T for 10 years.When i went to the Lincoln Park store, Kelvin quickly greeted me and said yes, of course we can change the phone on the existing line if you are buying it without installments. He was polite, kind and gave great service. Im glad I stayed with AT&T and will not deal with any other stores, but the Lincoln Park store.

The gentlemen I spoke and worked with today were great! Both Don and Aaron were so friendly and worked to make sure I was happy with my experience. I have been going to this store for quite some time and have been lucky that each time I was there I was treated with respect and kindness. I cant say enough good things about the men that helped me today. Ill be asking for one of them the next time I GB o in. I believe the only downside is the turn over rate. I see new faces each time I go in. They have all been great, but I like walking in somewhere with the assurance that the person I worked with is still there and I dont have to repeat myself. But even with that, I give this stores employees an A+!

Salesman was very knowledgeable and friendly. When we asked about other services for our existing contract, Im surprised that he didnt try to sell other add-ons. We actually could use other add-ons for pour service.

Do not purchase anything from this store the African American lady who works there is rude and disrespectful! She does not have customer appreciation and always has an attitude if you want the worst att experience of your life then I would go there for sure and deal with her! She makes me want to switch to verizon

I am an ATT retiree and love my ATT cell service. I used to use the Taylor store, the employees were great, my favorite being Molli. Molli moved up to being a manager and moved to the Lincoln Park store. I moved right with her. Lol. I was in need of an upgrade. Molli was so helpful and is so knowledgeable. I am usually unsure of making changes, however, not when Molli helps me. I trust her knowledge and judgment. She is so personable and friendly. If you need help with your ATT cell service or other service. I highly recommend the Lincoln Park location and having Molli or one of her peers, if she is not there, to help you. Molli, thanks a million! You are awesome! Can’t wait for my new red iPhone 12. P.S. She even remembered that was my favorite color. 🥰🥰📱📱

Great customer service, Workers always have great attitudes and willing to help

The staff here never want to do their job I left your very upset. These people don’t know how to do their job and always blame other stores. Don’t come here if you want to be disappointed.

Service is always amazing here! Franny is always a pleasure to work with!

Quick and professional service The people there are always so helpful

Excellent customer care and service by representative Brenda Newell

Lazy workers, bought a brand new phone from them, asked them to set it up and transfer for me and they wouldnt saying it couldnt connect to their wifi and to do it myself at home on my wifi. How you going to sell a phone that wont even work in your own store ATnT?

Easy in, easy out. I was helped immediately upon walking in the door, they understood what I wanted, they took care of me. I went from a Samsung to an iPhone, and Frannie explained all the differences between a Samsung and an iPhone to me, and I understood.

They were so helpful!!! I needed 3 tablets ASAP and they made it happen!!!!

Franny was AWESOME. Answered every question that I asked. Was very helpful.. Bravo Franny. You rock..

Be careful of what they tell you the sales people dont always know what theyre talking about

Aaron was awesome!! Excellent help.

The worst store people werent wearing masks even 3 employees which one was pregnant along with 2 other customers. The girl helping me had no mask and then proceeded to tell me I needed a mask on. REALLY!!!

Very nice and very helpful i give it 5 stars

I love the people AT&t theyre very nice

Their Customer Service Skills Are Amazin! They understand the customer concerns! They get right to the point of what you need help with! The inside of the store is just Beautiful. They Let You Know All The Things You Need To know about upgrades and more. Any Question You Need They Have Every Answer To.

The staff and the atmosphere are always great!

Upon entering the facility, I received a friendly greeting and asked what brought me into the store. My questions, concerns and needs were quickly and efficiently tended to all within ten minutes.

Friendly and helpful with my number transfer back to this att from other carriers

Good

Team member was very friendly, personable and knowledgeable. Answered all my questions and was very patience with me.

Went in for iPhone upgrades. They added plans that I did NOT approve of, without asking. Thankfully I checked when I got home, but be wary of this location. They will do what they can to meet numbers, even if it means lying and cheating!!

Whitley was great! Aaron wax helpful!

Frances was very pleasant and very helpful, would recommend this store for sure.

Very good experience!

I dont post or rate much. But Carla is just the best. Quick, no nonsense, effiecient, up front and honest, and just a great person. If you are going to AT&T, this is the women you want to deal with. Excellent customer service skills.

This store has the worst sales Team ever. Try to get an upgrade.

If I could put no stars I would......Customer service was not good had to fight with them with insurance had to call corporate number then had to go back to the store then had to call corporate again because of the service I will never go back to at&t once I get out of this contract!! Thanks for wasting my time I’m just puting this up here to make sure no one hast to deal with what I did!!!! 🤬😡

My first choice store. Aaron and Mitch are both so helpful and NICE. The other local stores don’t measure up. Thanks for great service guys 👍

Amazing customer support. Upgraded a phones and added a line and franny was awesome sauce!

HORRIBLE service. Over-the-road driver. Very rarely get a chance to get to a store. All I wanted to do was pay my bill. Store 30 miles away had card reader problems. Verified they had a kiosk. Got there at 8.00pm EXACTLY. They wouldnt let.me in to PAY MY BILL (early) - but there were still customers in the store. They absolutely refused to go the extra mile to allow me to.go to the kiosk...pay my bill...and leave. All the manager could utter was - Were closed no matter what I said or tried to say. Piss poor professionalism and customer service. Despite pointing to my 22000 lbs vehicle and explaining getting to a store isnt always easy as I normally have a 53 trailer. All in all, store showed its a** and attitude towards customers.

Excellent service and the staff goes out of their way to make sure youre happy.

Worst customer service experience that I have ever had !! The “Manager” was so rude !! Very unprofessional... no help at all !!! I would never recommend this store to anyone !!

Terrible customer service and always complains about doing their job ! Do not come here if you want to be treated with disrespect and with workers that just want your money.

I love this location they are very helpful, there is a location 2 minutes from my house but I would rather drive the 10 to go here. I highly recommend 👍🏻👍🏻👍🏻👍🏻

Aaron was very helpful and down to earth. This is my favorite store.

Brenda I just want to say thanks once again for the great service and warm friendly smile you got me in and out and no time I appreciate coming there and youre informing me about my account for an upgrade cant wait to those months pass so I can come back and let you help me pick out a new phone thank you so much I hope the company appreciate you

The staff not very knowledgeable about the phones they sell I sent over 2 hours in there while they was trying to transfer info from my old phone, I offered my assistance, but treated me like I didnt know anything. Store was closing so they said I could come back the next day to hand write all my info, but I transferred the info in 5 minutes and the staff was amazed, they apologized, but still should be able to do that themselves.

You got Grego hi there we were helped there by Josh we liked the service he gave

I have purchased a iPhone 6s on monday. Battery didnt last for my needs. Took it back today and had no problems exchanging it. They took care of everything. I love this store.

Had a great experience here. They always help me within the first couple minutes of walking in the door. Most salespeople are very knowledgeable and some will even helpyou out here and there, if ya know what I mean. ;)

Love my AT&t, 💯

Store is fine, not happy at&t let some random person across the country try and purchase $1499. worth of phones on my account

I was very weary to sign up for AT&T home internet but took a chance because my options were limited. Great staff at this store, very professional and knowledgeable. Yazan was awesome, would not hesitate to recommend his service. I was in and out in 20min to setup fiber internet, I opted for the 300Mbps speed. Tech came to install just a few days later, and within 30min everything was up and running at speeds over 350Mbps. Super satisfied! Go see Yazan and hell take great care of you.

Kelvin does a fantastic job every time he assists my boyfriend and I. Every employee is prompt, knowledgeable & friendly. Definitely would recommend this AT&T location to everyone in downriver

Amazing customer service and didnt mind that my kids were there

Good service

Great service employees were awsome manager was a bit impolite though

Very efficient and helpful

After visiting an authorized AT&T dealer, which I never in this life will recommend, I visited the store on Southfield and Dix. The employees there were respectful and genuinely tried to help meet my needs. Some insight to my previous statement about the authorized retailer store, located in Brownstown, MI, I had wanted to purchase an item and possibly get wireless service through AT&T. I entered the aforementioned location and witnessed 3 employees, two of which were attending to customers and the third engaged in a conversation with a client about their service. Not one of these individuals acknowledged my presence although they all looked my way. I proceeded to look around the entire store waiting to be acknowledged and given some idea they wanted my business. After waiting what seemed to be forever for someone to speak to me, I sat at one of the work stations and just observed, waiting and it was another 16 minutes of just sitting there with not one hello, well be with you asap, nothing. As my frustration grew I stopped one of the sales staff, he appeared to be annoyed by this, and asked a simple question about a product. At which he said they didnt carry, of course he didnt look either.The end of this observation is my recommendation you avoid going into the AT&T store located near Kroger on West Rd and Telegraph Rd. Take your money to another location where you may be appreciated.

Very nice wait on you fast.good place for business.

My sales rep was great if you go here ask for Lio

Excellent service from Tiffany - Southfield Road store. !!

They dont have enough seating while your waiting to be waited onWhich may take a long time

Fk Atnt terrible service, worse customer service tried there wireless cancelled within the 14 day period, tried to make me pay for a full months of service told them to go fk themselves.

I love att cellular service but the customer service at this location was the worst I have ever received. It took 3 hours to activate 2 phones. 2.5 hours of waiting and a half hour to activate. Absurd!

Helpful staff. Clean premises. Decent offers.

The store people didnt act like they knew anything about phones and were not that help full. The store used to be good but went down hill