They asked me to leave a review, so here it is. I think the service advisors mean well, and the people seem helpful and hard working, so I’m guessing the manager is the one driving things into the ground. Revenue goals are great, but don’t forget about the service. Vehicle was fixed in the end, and the people were nice each time I called. 1 star service shop, 4-5 star people.

Tidwell Ford Service is an excellent place to take your Ford vehicles. We have purchased 3 new Fords from them going back to 2008 and they have never been touched by any other service company.There have been lots of people come and go but the caring attitude and the expertise has always been there.

First off the service advisors are great and deserve a 5 star, they do best for sure. I did have an issue with the actual service, I thought that something should have been done more on my repair, than what was done.I got the manager involved, they understood my point fully and explained the situation a lot better to me.

DO NOT TAKE YOUR VEHICLE HERE. The service department is upfront telling you that it can take up to 72 hours to diagnose your vehicle; I called at the 70 hour mark, not having heard a peep from anyone, only to find out my car had not been looked at and there did not seem to be any promise that it would be anytime soon. I just collected my vehicle and will be taking it elsewhere. It adds insult to injury that I have been paying for a rental car while my car sat on their lot.

The service department has had our 2017 Ford for 8 weeks and have yet to be able to fix the computer or electrical problem preventing the car from starting. They don’t update us or return phone calls. We have involved Ford corporate and they are also having issues getting this resolved. We have used this service center for nearly 20 years for our Ford cars. I guess our loyalty for 20 years doesn’t mean much to them.

What kind of Ford dealership will not do a used car inspection? The technician is just going to look for problems, no different than anything else.

DO NOT USE THE SERVICE CENTER HERE! We wish we had read the reviews before we took our diesel truck here. Read this review and heed the warning. Jim Tidwell had our truck for THREE weeks for a water pump replacement and front brakes. We made the first available appointment on Saturday, 12/12 for a diagnostic for the water leak, to check alignment/popping noise on the left front side, and to check the brakes. Our service advisor Candace told us that no one would be able to look at our truck until Tuesday. We weren’t sure why we were able to schedule a Saturday appointment when we wouldn’t receive any service for two business days. At this point, we knew we would need a rental care which I had to ask about. She told us she would send us a service number for a discount on a rental car. She did not send this number and we weren’t able to track her down to get it until Monday which led us to have major commuting issues Monday and my husband having to take a day off just to get a rental car Tuesday. Absolute fiasco.Results from the diagnostic weren’t confirmed with us until Tuesday evening and we initiated work on Wednesday after a game of phone tag and looking for emails with estimates that weren’t sent when we were told they would be. At this time (12/16), they told us it wouldn’t be ready until after Christmas because they had to order the water pump. Fine, we said. We understood the holiday and that people would likely be on vacation.Fast forward to Saturday, 12/26, we expected to receive a call updating us about our car. No call. My husband finally called Monday, 12/28 in the afternoon and was told it wouldn’t be ready until Thursday- New Years Eve. No one had even started on the vehicle. I called and asked foe a manager and was told twice he would call me back by the end of the business day. I called at 6:40PM because I had received no call (they close at 7) and finally spoke with Mike. He gave me a lot of excuses for why the car hasn’t been started on and told me that at his previous dealership, it took 4-6 weeks to get a diesel fixed. WHAT? Who can be without a vehicle for 6 weeks? He did tell me that he would call me the next day. The next morning, he called an hour and a half later than he was supposed to and told me our mechanic was off that day and wouldn’t be able to start until Wednesday (cue the eye roll). He promised he would touch base with me later Wednesday afternoon...he never did. He called Thursday morning and said they were doing everything in their power to get it done that day. I called at 1:30 to check (since it’s New Year’s Eve and I knew people would leave early) and was told they would check with the technician and call me right back. They didn’t. I called at 3:00 and they told me it was done- but the brakes were not repaired. We were flabbergasted by this and confused but at this point, we didn’t trust them to have our truck a second longer. We got the price over the phone (I even had the service advisor repeat it to me) and drove to pick it up.We arrive and are told the front brakes were indeed replaced and given a price that was $1000 more than we were on the phone (but to be fair, similar to our original quote). We asked for Mike and he was immediately defensive saying that he told me he would call me when it was done, clearly upset that I had already called twice and spoken to other people- because I was unable to reach his direct line. He insinuated that I was lying about the price I was given over the phone (e.g, “no one would’ve told you that.”). We were absolutely furious. He also acted like he was doing us a favor because he pushed us in front of a customer that just bought a truck from them in November. Clearly we weren’t a priority because our truck was purchased at another dealership. He finally gave us a discount because we had already spent hundreds on a rental car, but truthfully there is no way we would EVER return here. It’s 19 days later and we have our truck back. Go to another dealership that values your business, communicates well, and doesn’t call you a liar.

Today was my second time in to Jim Tidwell. I brought my car in for a battery issue and my service advisor, Ryan, checked my battery. He found that it wasnt working properly and that there was a good bit of corrosion on the battery (my car is barely 2 years old). The technician tried charging the battery and retesting it, but it failed. New battery was installed and corrosion cleaned. I came in as a walk-in and was in and out in about 1 1/2 hours. Ive been very pleased with my service there and will continue to go back.

Unethical business practices!! Highly suggest buying from a reputable dealer who conducts business in an ethical manner. I negotiated a sale and after GM saw the sales price they tried to tell me they could not wait for the check from my credit union at that price. They then agreed and then later called back to say the truck actually sold the night before. They claim the truck sold at 10:30pm when the dealership closes at 8pm. GM said the first call about not being able to hold the truck based on that price was a mistake by his Sales Manager. Bottom line, they did not want to sell the truck at the price negotiated by one of their Sales Managers. Please let everyone you know to stay away from Jim Tidwell Ford.

Had a 7:45 AM online appointment for a 45 minute oilchange, it took them 3 Hours to complete the oil change, also when I arrived at 7:45 AM they only had one service adviser working and checking people in, where was the service manager when all this was going on . 6 months ago I made an oil change appointment online and they called me on the morning of the appointment and told me they were overbooked and had to cancel my appointment, so I decided to give them a second chance today and you can see how that went, I will never use Jim Tidwell service center again, I will drive to Marietta and use Team Ford Autonation as I have for 20 years now .

Great customer service!

Do yourself a favor and find a different servicing dealer, even if it means driving a little further.I was having an issue with my Expeditions alarm going off by itself. I called the dealer closest to me, but they were booked up for the next few days. When I called Jim Tidwell Ford I was told they had appointments as early as 11:30 today. I explicitly asked if that meant they could actually get my vehicle in for diagnosis today, not just get me there to drop off my vehicle. I was told yes, my vehicle would be diagnosed today by a technician.I arrived on time and immediately and was greeted by what I thought was a service writer. Then, after telling him why I was there, I was told I needed to have a different type of writer for my issue. He asked me to go into the building and speak with a service advisor inside. The problem was the people inside werent service advisors. The representative inside told me shed have to locate a service advisor for me. What? That made no sense. After waiting there for five minutes, while she literally did nothing, I asked where the service advisor was. At that point she said let me go find one. Honestly, I was at a loss why she didnt do that in the first place.When she finally located an advisor I was asked to step to the other end of the service lane to speak with her. I described my problem and she stated it would be about 24 hours before it could be diagnosed. Already irritated by the lack of professionalism Id experienced so far, I told her that was absolutely unacceptable. I had arranged for someone to pick me up at the dealership and had driven more than twenty minutes to get there because I was assured my vehicle would be diagnosed today. She told me their service appointments are set by a third party call center that has no idea what their service availability is on any given day. I told her I didnt care, they still represent Jim Tidwell Ford. At that point she said she didnt want to argue, shed get the service manager.Eventually the service manager came to speak with me. I explained both my vehicle issue and the problem I had with being lied to by the call center to set the service appointment. I didnt appreciate rearranging my day and inconveniencing my wife to come pick me up when they obviously had no ability to get my vehicle diagnosed the same day. He immediately defaulted to the position that electrical problems can sometimes take days to diagnose plus whatever time it take to order parts. He made no attempt to assure me my vehicle would get diagnosed today as promised. Nor did he make any attempt to try to help the situation.Service departments like Jim Tidwell Fords are why so many customers loathe the experience of dropping their vehicle off for service at the dealership. They assume, even if your mad, youll just feel you have no choice and put up with their nonsense. I took my keys and left the dealership. I wont darken their doors again after this incredibly poor customer care.

Decent prices with quick service. The service manager I worked with was great, she was very helpful.

Go somewhere else. Had to take it to them for several factory recalls. They kept it for 5 days without touching it and never called to let me know the status. I had to call back a few days later to check again and they told me it was done. When I arrived they couldnt find it and then told me it was still in pieces being worked on. I still dont have my car.

They have serviced my truck for the last time. I will not go into details..but this is not the same service department that I started using years ago when I moved to Kennesaw.

Great people to.work with.