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Cobb County Collision Center
1240 Auto Park Dr NW, Kennesaw, GA 30144, United States
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Cobb County Collision Center
Comments
Li
Review №1

Did good work and my 4 runner and very helpful

Th
Review №2

These employees are very professional and helpful in every way. Not only do they treat the customers with respect they also respect your property and treat it as if it was their own. Great place to do business.

Ev
Review №3

Professional staff, great experience!

Mi
Review №4

Professional staff. Excellent work

la
Review №5

Matthew at Cobb County was awesome!!!!!! He definitely went over and beyond in his customer service. He got results from my insurance company who was being completely slow in the progress. He kept me informed and always had an answer for every question. They did great work on my car. It looks brand new! Thank you again Matthew and the team at Cobb County!

Da
Review №6

Nice folks and they take good care of you. I would highly recommend them. Fair estimates. Good quality work.

Kh
Review №7

I dropped off my Honda Civic w/o reading all the reviews first. I must say that my experience thus far has been FANTASTIC.Matthew ran the front desk with superb efficiency while providing excellent customer services.Eddie was prompt and business minded in his initial assessment. He called when he had a question and promptly took my return call.I honestly expect nothing short of a continuing positive experience right through to the end. I am a contented customer!

Dr
Review №8

Awesome all around. Thank you

Ja
Review №9

Great staff, very helpful! My family and I have used this shop six or seven times for various wrecks/repairs. The repairs have always been fast and the quality of work is excellent! The work is always as good, if not better than new. Hands down the best repair shop for the money!

Pa
Review №10

Wow-just unbelievable. I spoke to them on Thursday -Yes, you can have your car back for Monday. (after 2 weeks there) Ill call you. I try to call them since 11:15 on Saturday -no one answers. Now theyre closed. No car again, no call from them. Really would not bring a car again there unless you own several cars and can do without you vehicle!

Br
Review №11

Very professional and they do great work. Matthew goes above and beyond to keep you notified on the progress on the status of the repair and when it will be complete. Highly recommended!

Ca
Review №12

Great experience in working with this team, especially Drake! They were able to repair to the so well, when I took it to get an oil change, they had no clue it had been repaired. They have been very responsive and flexible in working with me and I really cant say enough! You can trust them with your car and know you are getting quality service. Thank you Cobb County Collision!

Ha
Review №13

Well, I dont know when those other two reviews were.....but I had a GREAT experience at this place. Shannon and Bo were wonderful!!!! I had no hassles with my daughters car. It was finished when they told me it would be and they were always nice and helpful when I called. My husband and I have a business also and I will DEFINITELY recommend this place to EVERYONE I come in contact with. THANKS TO SHANNON AND BO AND THE GUYS WHO FIXED MY DAUGHTERS CAR. CYNTHIA CAPES

Ju
Review №14

They did an excellent job repairing my car and even cleaned the tires as well.

Ti
Review №15

DISHONEST AND RUDE!! STAY AWAY..Someone hit the back bumper of my vehicle and I took it here for repairs. When I returned to get my car, it had new chips and scratches in several locations. I brought this to their attention and was told by Eddie that he had eyes on my car and no one parked next to it. He then told me he watched the techs take off the bumper, paint the bumper and reinstall the bumper so there was no way the damage could have happened at their facility. My car is black and the new damage was all the way down to the grey primer, very obvious. Extremely easy to see from 30 feet away. No way was it there prior to being at their shop. So Eddie must have lived there for 5 days if he never took his eyes off of my car. In the pictures they took of my car when it first went into the shop you cant see the chips that are now there, but they still refuse to admit fault. Marty the manager wasnt any better. He pretty much accused me of being a liar, and stated that his employees were professionals. Well professionals are human too and being a mechanic myself I know all about the horseplay and mistakes that can happen. What ever happened to the days when the customer was always right? Let alone call the customer a liar. So if you ever take your car somewhere to have work done. Do yourself a favor and take pictures of all sides of your vehicle and have them sign something as to the condition of it just like a rental car company does to you. That way you will have the proof you need. Stay away from these rude and untrustworthy people. Its bad enough to be inconvenience by someone hitting your car let alone having to deal with this kind of drama. Thanks for nothing COBB COUNTY COLLISION.

Ro
Review №16

Cobb Collision did a wonderful job of repairing my car. I worked with estimater Keith McNeal who was exceptional. The repair was completed on time and the cost was very close to the original estimate. I encountered no problems.

Mi
Review №17

My Jeep commander had a leak in the sunroof for 8 months . Finally figured out how to fix it . My car had mold and was a complete mess . I took it to there to get it detailed . Melissa was great at communicating what was going on with my car and Lake did a great job at getting it cleaned up . It took a few days (that’s how terrible it was) but now it’s FABULOUS !!! I will be taking my husbands truck here to get detailed also . They did an amazing job !!! Thank you both very much .

K
Review №18

Fast, friendly service... even helped me remove car seats when I arrived. Doug was great and communicated with us about our car repairs regularly until the work was complete.

Ro
Review №19

Fast friendly quality work I cant say anything more its the place to go for any kind of collision damage you have

Da
Review №20

Great job on fixing the car. Kept me informed everyday

Ja
Review №21

TERRIBLE CUSTOMER SERVICE!!! I have used them in the past, but I never will again. Cobb county collision has done nothing to deserve my future business. They have had my car for two weeks, it was supposed to be done five days ago, Eddie, my representative is saying it may be several more days until its complete. I would strongly recommend anyone to use another repair shop. Business is earned, appreciated, and valued, I have not experienced any of this while working with Eddie at cobb county collision.

Li
Review №22

Theyre the best!

La
Review №23

Wonderful customer service!!

Ca
Review №24

Nice staff. Have never had a problem getting a vehicle fixed here.

ke
Review №25

Great shop

Mi
Review №26

Great service. Best collision shop in Metro Atlanta.

Wo
Review №27

Horrible experience. Specifically with Fred Smith. He straight up hung up the phone on me. I then went to talk to him in person and wouldnt even talk to me, he had to have the manager talk to me. Never would recommend. Horrible experience

Pa
Review №28

Really solid work. Friendly helpful staff that follows up with you every step of the way

Er
Review №29

I am very impressed with the level of customer service and attention to detail. Unfortunately I had backed up into another car in parking lot at Trader Joes back in California. I decided to wait until I moved out to Georgia as I was pretty sure the cost would be less here. I was hoping that it would be under a $1000 but boy, bumpers are expensive.I have a 2015 Toyota Corolla and it was going to be a little more than 1K. Khemara was very helpful and gave me the best and worst case scenarios. I decided it was smarter to use my insurance. I know that depending on how much insurance pays out for repairs it could affect your premium so I was hoping it would no be as much. I had to call the Geico insurance adjuster and have her look at the car and get an estimate. The good news is that my insurance adjuster Jennifer (who was also very friendly and knowledgeable) works with Cobb Collision Center regularly so once I got the quote from her things went very quickly.I dropped off my car on Tuesday and I got it back on Saturday! Another added plus is that they offer rental cards onsite so you drop your car off and drive off with a rental car. I am new to this area so I was hoping I would just get a Corolla as I am not used to the roads arounds here. And so I did! I actually was provided a brand new Corolla as my rental. They did warn me that I had to drive around 15 minutes or so as the battery had died earlier due to it not being driven. When I tried to start the car later that day to go to the gym, unfortunately the car would not start. I called Khemara and she took care of it right away. She sent someone out for me to swap the car with another new Corolla.When I went to pick up my car on Saturday, Bo was there by himself juggling customers. He wanted to make sure that I did not get wet whilst transferring items from my rental car to mine. It is a small thing but it shows that he genuinely care.Since they do detail work on cars I will definitely bring my car back to get it serviced!

Ez
Review №30

They gave me a quote to fix auto body damage in 10 min. Quick, friendly service.

Ke
Review №31

I went to visit a State Farm agent here. Their service was exceptional and i was on my way quickly.

Au
Review №32

Great courtious and quick service.

Ha
Review №33

Great food and outside dining

Sa
Review №34

Horrible customer service. Poor communication. Would not recommend.

ha
Review №35

Great place the painters are the best in the biz.

Ke
Review №36

I got my car back and its like they did nothing

Jo
Review №37

I crashem up, they fixem up.

La
Review №38

Good service, timely repair.

Ji
Review №39

Very knowledgeable

Ba
Review №40

My car was fixed in a day!

IT
Review №41

Very helpful

Information
4 Photos
41 Comments
4.2 Rating
  • Address:1240 Auto Park Dr NW, Kennesaw, GA 30144, United States
  • Site:http://cobbcountytoyota.com/
  • Phone:+1 770-590-8988
Categories
  • Auto repair shop
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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