What a great experience buying the vehicle I’ve wanted as far back as I can remember! My sales consultant, Mike Word was fantastic. Each and every person that I spoke with made me feel comfortable and right at home. Thank you ALL for an enjoyable day! I LOVE MY LEXUS!

God Bless this dealership. BEST CAR BUYING EXPERIENCE OF MY LIFE!! Seriously! It felt like having a friend, a family financial planner, and a personal shopper in one. Cody and Corey were both so helpful and honest. I told them what I was looking for, what I was interested in, and they helped me find the best options that kept me within my parameters. I never once felt pressured. In fact, Corey could have sold me more expensive options, but he was more concerned about helping me stay within what was best for my family.They pampered both me and my kids and made the process so enjoyable. They even pampered my new car for free AFTER I bought it as is. They made sure I drove away with a full tank of gas (I didnt have to ask) and a car so clean and so comfortable. Even doing a follow up to make sure everything was going well with the vehicle.Sorry for the long post, but seriously this is the place to turn to when you need to make a tough decision within tight parameters.You wont regret talking to them.

I typically dont, but this time I decided to take my car to the local Lexus dealership to have my routine oil change. The websites service portion clearly states Transparent Pricing--Oil Change $109.99; the phrase Transparent pricing gave me peace knowing that there wouldnt be any discrepancies when I brought my car there.I waited in the lobby for someone to bring my paperwork and was baffled when they brought back the paperwork with the itemized service listed at $139.99. I informed the employee of the special on the website, and the employee said that they were not aware of that and needed to check. When the employee returned, they stated that this was the price for a conventional oil change, not the synthetic oil that would be needed for my particular model since it is a newer car, as they havent used conventional oil since 2009. My two biggest issues with this statement are:1) There were no options on the service website giving any other itemized breakdowns about both Conventional and Synthetic. It is listed as if there is only one Oil change service available. Thankfully, the price is Transparent2) A 2013 is by no means a newer car. No car in this decade OR the last would even qualify for this transparently priced special. Im not sure if any car that comes here would even qualify.Im not sure who was more intentionally dishonest: the marketing teams choice to use the phrase Oil Change--Transparent Pricing, or the service team having to go back and double-check and state that there was an unlisted discrepancy for oil that they dont actually use there.They didnt adjust the dates in my cars service section, they were dishonest, and the car wash was down. I am probably more disappointed than upset.

We had a wonderful experience with Tom Wood Lexus. It is really hard to buy a car in todays market. The first car we planned to buy was sold very quickly, but Michael helped us find exactly the same car, got it shipped to Tom Wood, and prepared the car and documents before we arrived for our appointment. The whole process was smooth and pleasant. We are very happy with our car. Highly recommend!

Whether other places are less expensive to take for service isn’t even a consideration. The service and perks at Tom Wood Lexus are so far above others that I would not consider taking it elsewhere! The biggest perk is the very nice loaner cars they provide while my car is being serviced. I can also earn points toward my next Lexus. The service staff does not pressure me to have anything done that I don’t need. The waiting area provides snacks and drinks. Everyone is pleasant. I love my Lexus!

Everything went well from start to finish. Derrick Motley is the consummate professional. He was pleasant, polite and knowledgeable and kept me informed of what was going on and what was to come next throughout the process.

We have had Tom Wood Lexus to service our 2017 Lexus and find the dealership to be very accommodating, professional and helpful. We are from out -of- town, they always provide a vehicle for us to use while servicing our car and return our car clean and promptly ready to go when we arrive at the dealership. Kevin Dilk was our Service Advisor and made sure we knew what was needed for the car to continue running safe and in good mechanical condition. He did a great job of keeping us informed about everything!! Great service brings back a happy customer!!!

My pressure gauge light came on after hitting a bump, so I made an appointment to check it out. In the interim, it shut off (after hitting another bump), but I still kept my appointment. Mike, who is relatively new, was great about explaining to me that the tire pressure was just on the cusp…thankfully nothing serious. I was in and out in no time. I always get premium service at Lexus, always friendly and professional, always efficient, yet taking the team to educate the client, and obviously experts at what they do. I trust Lexus and Mike is a perfect addition to their team!

It’s always a pleasure taking my vehicle to this location. The service advisor takes time to address your questions and makes maintenance recommendation where needed. I’m especially happy you’re able to schedule a loaner vehicle as needed, so you can continue your day to day activities without interruption. Kudos to a great team. In this instance, my advisor was Dakota. Thank you and super job.

Tom Wood Lexus put me in a beautiful new car. Derrick was so great to work with. He took care of everything and all I had to do was sign on the dotted line and drive away in this gorgeous vehicle!! So Simple. And Steve’s tutorial was awesome. I now how to use ALL of the amazing technology that my ES offers!!

The experience at Tom Wood Lexus was wonderful My salesman Scott Dawson was professional knowledgeable and came in on his day off so I could take delivery. They were having computer issues the General Manager came out and apologized for the delay the woman who greeted me when I came in made me feel welcomed and made sure I was comfortable while I waited. Top notch experience. Highly recommend no pressure one person to deal with

Good, timely service. Friendly staff that keeps you informed as to your cars expected completion time is a plus.

I was suddenly in need of a car for my daughter. I arrived in Indianopolis, took an Uber, and found Tom Wood Lexus. Safe, reliable, stylish cars. Derrick was the consulate professional. Everything we wanted we found at Tom Wood. So grateful.

Tom Wood Lexus lived up to our expectations. All references to the premium level of service and customer focus is absolutely accurate. James Gamble provided true concierge level attention and care. He was patient and accommodating backed fully and visibly by his sales team manager Zach Soutendijk.The process was very smooth and pressure free. The upfront pricing and trade offering eliminated guesswork and supported clear and concise decision making. Absolute top tier experience including a beautiful and accommodating facility.We will return for what I hope to be our sole provider for not only the best vehicles on the road but the best buying experience anywhere.

I had not had the opportunity to work with Tom Wood Lexus before and I must say it was a refreshing experience. Every one was professional and helpful, in fact I was in route to the Range Rover Dealership. One of the best distraction of the day because now I am a proud owner of a new Lexus thank you Corey!

Ryan found a perfect car for me and made the process as easy as possible. Much appreciated

I cannot express enough superlatives regarding Tom Wood Lexus. They are transparent in all of their transactions. Don Rominger (used cars) supported me superbly throughout the purchasing process. Although I live in the DC/MD area, I am predisposed to purchasing from Tom Wood in the future.If you want a dealership that embodies excellence and integrity, go with Tom Wood Lexus. Finally, I had a terrible experience with a Minnesota dealer, Chippewa Mazda, that left me jaded and angry. Tom Wood restored my faith and rewarded me with an outstanding vehicle purchased from and serviced at the dealership. To say my experience with Tom Wood Lexus was fabulous is an understatement. It was phenomenal!

Have always appreciated the service at Tom Wood Lexus. They are the best service department in the Indianpolis area!

Excellent service from entry to exit. Extremely attentive to detail, never rushed, follow-through excellent.Long-time Lexus customer and the Service I receive from the Service Reps when I bring in car never waivers. Though my Lexus is older though well taken care, they treat it like it’s new and they seem vested in ensuring everything works. They always perform a full-point inspection with each visit (per my request) and though it can cost me sometimes when they find something, I’ve always had great advise on when or when not to do any repairs they may find. I trust them and trust isn’t something I am that generous with. And my Lexus looks, runs and rides like day one and that is 100% because of their helping me stay ahead of anything which may become problematic. I do my part and Lexus does theirs.Every new car buyer knows that the purchase experience is transient but the Service experience is continuous and can, and does influence repurchase of a Lexus, or any car.

The only issue with my recent visit to Tom Wood Lexus was it cost me $370 just to have my vehicle inspected. No repairs were made, just an inspection. I was expecting half of that cost when I dropped the car off. So, I do feel slightly taken advantage of. Other than that my experience was fine.2010 LS460 AWD83K

We have been customers of Tom Wood Lexus for over 25 years. They have always provided great and timely service. We have had on my advisors during our time with the company and we make sure we stay with the same ones because they treat us like family and consistency is key. Our advisors have always listened pay attention to detail to ensure we have a good experience.

Corey was Excellent! This was by far our best car buying experience! Corey was not pushy and focused only on helping us with what we were interested in and helped us get an amazing new vehicle! We will definitely consider this dealer again for our next vehicle!

Best first call ever with a dealership. I just got off the phone with Alicia and she rocks! I called the dealership about a lease deal that I had seen online. Alicia explained the details and then went into inventory to show how the different configurations impacted the cost of the lease. She was friendly, helpful and knowledgeable. The best experience I have ever had with a dealership and I havent even gone for a test drive yet! Once I buy a the car I will update the review.

Originally went in to have a key fob programmed since I lost my other one. The service department did a complete inspection of my vehicle and found other areas needed to be addressed. The liaison kept me informed the entire time I was there. All issues were repaired and or programmed.I left the dealership confident and with peace of mind.Huge thank you to the entire team!!!

Scott Dawson was amazing to work with. Even on a busy day, he was attentive during the process. Everyone else that we encountered at the dealership was polite and accommodating. Would highly recommend the car buying process at Tom Wood.

I was extremely pleased that the problem with my car was found and repaired in a timely manner. Also appreciated the loaner vehicle while the repairs were completed. Finally I appreciate the service provided by TWL representative.

Excellent guest experience from start to finish. I enjoy taking my car in for service. Complete satisfaction!

I highly recommend Tom Wood Lexus for your next vehicle experience. The staff were all very friendly, professional and made the buying experience wonderful. I especially want to commend NY Sales person Ryan and Dakota from the Service dept. Dakota went above and beyond what I expected to take care of my Service issue.

Tom Wood Lexus always does an incredible job with my wife RX 350. I waited for the service to be done on my car and they always kept me updated and let me know how things were progressing. They have a nice waiting area where I was able to take care of some business on my iPad. Its a little bit of a drive for me but its well worth it.

My first Lexus and I am impressed. I have driven many Luxury vehicles and the ride and comfort is unmatched. Corey and the Tom Wood Lexus team more than matched their service to the quality of vehicle. I see you all soon, I’m sure. Great Job!!!DF & KB

People make all the difference! Ive had challenges in the past, but have experienced excellent service over the last 6 months. Their text service is phenomenal! They send you an easy to understand diagnostic and let you select any additional service recommendations easily! Dakota is the Service Dept is SUPER!

Everything was just matter of fact, all business. There were no special perks to make us consider that dealer again, not even a free oil change! They just happened to have the car that we decided to buy. We had formed more of a relationship with the salesperson from whom we didn’t buy a car. The only reason we did not buy a car from him is that they are discontinuing the model next year that we had originally decided upon.

I worked with Corey. It was an awesome experience. Easy communication via text. Sticky situation with the vehicle I was turning in. Long story short Corey stood behind the GX and the offer on trade in for 5 weeks while I worked on getting title for my trade in. All of this during a time of a shortage on vehicles. First class experience!

If you go here, find James who is probably the best salesman I have met. He is also the busiest person on the floor but will take care of all your needs. Also, Zach who works with internet sales/financing was superb. Great customer care overall.

Vehicle was due for routine planned maintenance. it was accomplished quickly and efficiently. Loaner car provided, and appreciated.

Shanan is the best and most caring of any of your service personnel... She goes that extra steps to be sure all of your needs are taken care of to the best of her ability. She is the type of person that will bring people back to your dealership.

Tom Wood Lexus is the best car buying experience I have ever had! Derrick helped me find what I want and everyone was so kind at the dealership and never pushy about purchasing like other dealerships. They were honest and upfront. They did all the paperwork and explained everything since this was my first time buying on my own. They detailed the car and I left completely satisfied with a new Lexus! I can’t recommend this dealership enough for their amazing customer service and family feel!

Wonderful service department at Tom Wood Lexus. Travis Keller is always super helpful and I was in and out on a timely basis. Highly recommended!

What a great group of people. My buying process was smooth despite this new car pandemic. Derrick made this a relaxed experience with zero pressure answering the questions I had. If you’re in the market for a Lexus, see just above who to ask for. Even the general sales manager is a super sweetheart. Would buy again but they took all my money 😏.

Did not preform all requested services for my appointment. Specifically, they did not change my oil. Called to complain and have not heard from anyone. Makes me wonder if they did any service to my vehicle. Got a car wash from them as well but the car still had bugs on front of car and dirt inside the doors. Complained to BBB as well. For the amount I paid for the car and for them to have the service contract I expect better service and quality.

I had a problem with my 2002 sc 430 trunk not closing completely. After getting an estimate from the shop I use, I decided to go to the dealer(Tom Wood) Cody was my rep and he said they would do their own evaluation and it showed a different issue. They ordered the part and gave me a new loaner vehicle to drive untill the part came in and the repair could be completed. That was a great convenience since it took close to a month to get the part. Cody kept me informed about things and it actually cost less than the estimate from my shop. I was very happy with Cody and the service.

Excellent experience with service at Tom Wood Lexus. My service representative, Mike, was very friendly and knowledgeable and the car was ready when promised.

I dislike buying a car. They made it fast and convenient. People working at this dealership were very friendly. If I am still living here, I will b back 4 my next car. Besides all that—best car on the road.

Tom Wood Lexus always treats my wife and I like we are good friends. From loaner vehicles, to waiting areas. Clean, friendly informative environments.

Tom Wood Lexus IS great! Took their time with me and didn’t rush me when trying to make a decision. My sales rep Katelyn was the best! So patient and genuine! Thoroughly happy with my purchase so far.

I had a specific 2021 Lexus model with the color red with white interior that I wanted. Although Tom Wood did not have one they reached out to dealerships in other states to do a car transfer. They found my exact car! It’s beautiful and the service from the salesman, Doug, was excellent as well.

We purchase a Lexus RX 350 thru Tom Wood Lexus. It was a wonderful experience. Derrick always kept us informed and went out of his way to get us just what we wanted. The entire process was smooth and easy

They were very friendly and personable at the dealership. They were transparent with the price and were not aggressive with the sale. I was very pleased with my purchase. I would recommend this dealership to anyone in the market for a Lexus vehicle. It took me less than an hour to close the deal on my vehicle. They also have a very nice lounge area which is a huge plus!!!!.

Scott worked with us to purchase two vehicles and provided a great buying experience. All of the staff was personable, knowledgeable, and ready to make the experience the best possible. Ill likely never go back to my old brand now that Ive seen what Tom Wood Lexus has to offer.

Tyler and Cody were incredible! Cody was very helpful on the phone by giving us information about the car we were interested in. He said since we wanted a specific model and color to come in right away and we did. Tyler was ready to let us test drive it and made it such a top notch experience. We were very impressed with the luxury experience. We highly recommend them!!!

Ever since buying my first luxury SUV from Tom Wood Lexus, I always look forward to bringing in my vehicle for the scheduled maintenance. The friendly staff and technician make every visit quick and convenient. It’s really a nice touch, when I get my baby back all shiny and clean, inside and out!

Service timely and efficient. However the customer waiting area had strong fumes that smelled like a natural gas leak. Employee said it was probably exhaust fumes from service area. NOT HEALTHY!

Excellent service. Tom Wood Lexus has taken care of our vehicles for the past 7 years. Quality work and very professional. Although it is a business relationship, Tom Wood Lexus always always treats us as friends

Service consultant Erin M is the BEST. Very efficient, courteous and helpful. That’s why I keep returning. Thank you Erjn and Tom Wood Lexus.

Very poor service this time. Dropped car off at 10am for front brakes. Did not receive a phone call at all the rest of the day. I called at 3:20 to check status and could not speak to anyone. Was forced to leave a voicemail. Which I did. No return call. Called again at 5pm. Same. No person answered. Forced to leave another voicemail. No return call.Finally called the SALES number at 5:45 (they close at 6) and they connected me to someone, but not the service advisor that I left my car with in the morning. So I was unable to pick up the car that day. Also had asked the service advisor to have the body shop take a look at an area of concern. That did not happen. I never was able to speak to the service advisor that I left the car with in the morning. And I was unable to get my car back until 2pm the following day. Very frustrating.

Love My new car it was exactly the car I was looking for and all the help provided by James for making my transition smooth and quick! Thank you for everything

Great experience with this dealership. They responded immediately to my inquiries, freely shared all cost changes and vehicle information. Derrick M was so helpful, had all the paperwork done and helped expedite the sales process. The car was cleaned and had a full tank of gas. I live 3 1/2 hour away and everything was ready for me when I arrived. Derrick even volunteered to come in on his day off to accommodate my schedule. Absolutely recommend Derrick and this dealership to purchase from.

My Car Consultant (Analisa) was new but you could not tell by the way she exhibited professionalism and performed high level service. The dealership was clean and layer out very well. The dealership had comfortable amenities for you while sorting out some of the details involved with acquiring a vehicle. The used vehicle was inspected and brought up to high standards. My wife and I truly feel that our used car feels brand new.I would highly recommend Tom Wood Lexus to any and all.

Tom Woof Lexus has been taking care of my 2003 Lexus RX 300 for a long time professionally and fairly. I am lucky . Brain, Patric and Cris took care of my car on July 16 fairly and professionally. Thank you all and I recommend this Lexus dealer highlySedat Gulen

Our Service Rep was very efficient and pleasant. Service was on time and inspection was thorough. As a final piece of service, Sam returned our handicap placard that I accidentally left in the loaner car. This was our first road trip since the beginning of the pandemic and Sam made that trip very pleasant. Thank you.

First time car buyer, and the the whole experience was flawless. Analisa worked with me to get me in my new dream car. Highly recommend this dealership!

I called in to make a reservation for an oil change at 10 am. I got an appointment at 2:15 pm. Timing was great. Kevin lent me a charger for my phone. I was glad that the quiet room was available as I had an unexpected meeting. The recommended work mostly sounds good and I will make another appointment soon.

Tom Wood Lexus service always does a fantastic job with my GS 350. They always do a great job with the services I get on my car. They are very honest and upfront with their recommendations and I enjoy servicing my vehicle there.

After a couple bad salesmen experiences. Third time was a charm. Katelyn was fabulous. Very polite, knowledgeable, and really wanted to help us get the exact car we wanted and she did. literally in a few hours she had secured our car for us!!!!

Great service! This is a big part of why my husband and I purchase our cars from Tim Wood Lexus even though we live an hour away only a half hour from Fort Wayne.

Michael Word was incredibly nice and accommodating to me. I am truly blessed that I was able to find a sales associate to help me get the vehicle I wanted with such patience and grace. Mackenzie in finance also was incredible getting me the best finance rate possible. Michael and Mackenzie both stayed late to finish up the paperwork with me. Thank you both so much! Highly satisfied with Tom Wood Lexus! Thanks again Michael and Mackenzie 😊

The staff and our salesman gave 100 percent on finding me the vehicle I wanted. They were very polite and professional and insured we had all the details on the vehicle. Thank you all so much

The service was professionally handled in every way. The highlight of the experience was your driver Eddie who picked up the car and dropped it off. He was on time, polite and explained the process. He is an excellent representative for Tom Wood Lexus.

Great experience! They got me right in and in a loaner within minutes! My vehicle was finished quick and efficiently! I was back on the road within a few hours!

Best car buying experience Ive ever had. The entire trade-in and purchase process from start to finish was easy and efficient with the help of Katelyn Stahl. Got our NX300 straight from Japan and its smooth and quick and quiet. Love it. I cant go to another dealership again after how well this went.

Tom wood Lexus was able to get my car in, service it for 3 recalls in a timely manner and provide me with a loner car for my convenience. They were professional and courteous. Thank you Tom Wood Lexus!

The Lexus Representative who took care of me : Mr. Bushie was great . Has excellent customer care. Great job sir !

I really appreciate Travis and the service team for helping me feel confident when I left there that my car’s concerns had been resolved to the highest level. I will definitely be back in the future if a need arises.

We had the best experience with Derrick! In the future, we will always check with Tom Wood Lexus for any vehicle needs before going anywhere else. Derrick was professional, kind and knowledgeable. The dealership was more than fair with our trade-in. Although we bought a used older vehicle, we felt as valued as any new Lexus customer; and, when the vehicle was checked by our mechanic, it was in amazing shape! We had shopped around at so many places with disappointment in the care for the vehicles, or the unprofessional behavior of the sales people. Tom Wood Lexus is a breath of fresh air!

Excellent service. Shannan Willis is a very good advisor. Tom Wood is honest and will do the needful so you can be sure your Lexus is in good shape. Thanks Shannan and Courtney for all your help during my visit.

Friendly, excellent service. All as promised and faster than committed time.

Great experience with service at Tom Wood Lexus. They took excellent care of me. When the service was going to take longer I got a loaner and was on my way. Details were considered like even tuning to the right radio station and transferring my personal items to the loaner. Repair was done on time and the loaner was swapped out at my own home.

I used the complementary valet for my 1-year service and it worked out great. I will definitely use it again for my next service appointment.A big thanks to my loaner driver. He was the best. I think his name was Rick but not sure.

Dakota was so helpful and friendly! The staff were very professional! They also gave me a loaner although I hadnt reserved one.

The service on my vehicle was performed expeditiously considering the fact that the service department was quite busy.

The service was excellent but as a new customer that bought a used Lexus from another state it was somewhat confusing as to how the dealership operates. For example needing to wait in the lounge after dropping off the car for your personal service manager to come in an talk to you about what work they already know is going to be done today. Paying them instead of a cashier and In my case my service manager was gone before 6:00 so I had to find someone to pay.

The service department was courteous and finished the work on my car in the time frame expected they did a good job.

It was an awesome experience. Very nice and polite drivers. Thx so so much

The day I picked up the car was an outstanding experience - the coming to an agreement on price - not so much. If you are buying a new vehicle now the dealer has all the cards - if you don’t buy it someone else will.The other thing is that on their website you can value your trade - that turns out to be complete BS. 2 or 3 stone chips and the car “needed” tires - that cost me over $5,000. The car had 28k miles on it and was well cared for.Overall, it was just an ok experience - they have not earned a loyal customer.

Great place! Everyone is friendly and knowledgeable and helpful!.. thanks #TeamLexus! Dakota and Sam are great advisor!

Good service by the service manager. Hail storm damaged my car. Their insurance did not cover it. Perhaps they should look into this for future. It is expensive to have the car fixed, adding to that acts of God damages is over the top for a customer.I thought the pricing for the work done was on the high side $3700 dollars!

I arrived at my 1:45 pm appointment and was met by associate who hurriedly took my info and instructed me to wait in customer waiting room. I was only scheduled for a Safety Inspection so I was prepared to wait while service was being done. After 5 minutes, my service advisor, Kevin, called my name and directed me to his office. After gathering some information from me, since this was my first visit with their service department, Kevin informed me of the different Inspections available and I chose the FREE Safety Inspection instead of the $170 15 point instructed. He then told me that it take approximately ONE HOUR and to return to waiting area and that there were snacks and drinks available. The ladies room and waiting room are well lit and theres also a Cafe but it was closed due to Covid. While waiting I noticed that Good Bones, a local mother/daughter house flipping team, was on HGTV and that Indy Star published on article about them in the paper that morning. As I was waiting I so engrossed in the shows marathon that I didnt realize that 3 hours had passed! After locating Kevin in the service area, and waiting about 5 minutes until he assisted another customer, we returned to his office and he informed me that he was doing multiple jobs and that there was a mixup and I that I had received the 15 point inspection and that there was a special running at the time so it would be free to charge. I really felt bad for Kevin because he was doing several jobs that clearly someone else should have been doing. I understand that theres a shortage of employees at many businesses but there should have been better communication. All in all an overall good first time experience considering the shortage of workers in the country. NOTE: Masks are not worn by employees! Kevin put his on because I was wearing one.

Extremely professional and knowledgeable staff - They were fantastic at listening to my needs/desires/goals/concerns and adjusting to my needs throughout the process. I never felt pressured and always had the information to make my own decision about purchasing the vehicle, options, add-ons, insurances, etc. Great experience and I would definitely come back (though I hope not too soon, as Id like my new vehicle to last!)

Never any issues at Tom Wood Lexus. From the time you drive in until the call that your vehicle is ready they keep you up to date as to what is going on and not in the dark. The people that run the operation are professionals and they love what they do, taking care of customers. I would recommend Tom Wood Lexus for all my service needs. Thanks for taking care of me.

I always know that my car will be in great shape once any service is completed. Alex Sweet is top notch in service. He is one of the easiest best service people I have worked with. I know he is going to be honest with what needs to be done. He is an amazing asset to your service department.

Wonderful experience with Service department! Took care of me last minute and out the door same day with competitive pricing!!

Overall, happy that the car is fixed. However, my service rep never even introduced himself to me. I did not get his name until I received the quote for services via text/email and been there for an hour and a half. Feels more and more like being treated as a number as opposed to a customer each time I go in.

Two stars for experience of scheduling an appointment over the phone with Tom Wood Lexus. This was not Tom Wood Lexus business, but a phone center. The person was not there for customer service, listening, nor explaining options. I requested A 15,000 mile service and repair of a damaged wheel. The person wrote down a 20,000 mile service and tire replacement! Person didn’t listen or care about customer service or accuracy……just wanted to move on like there was a quota of appointments requirement that day.

Customer service comes first for Tom Wood Lexus. They make vehicle servicing a breeze and the facility is always clean. Staff is very clear about the status and recommendations for your car. I plan to be a repeat customer for years!

Michael Word was able to find us the exact car we wanted ahead of time and delivery was right on time despite the bad weather that weve been having. Everything was explained well and to our satisfaction. All technical details of the car were properly set up and we were informed on how to become educated on the technical aspects. All in all it was a good purchase. We are happy with the car and the service.

Dakota is my Service Writer & always takes good care of me. He provides excellent info!

Very attentive to my needs. Both the repair experience as well as my personal comfort while waiting. Expensive, but a good experience

I had a great experience! Easy to schedule, I was updated throughout, and car was ready on time!

Amazing service and all done in a very timely manner. We have used this dealership in the past and Tom Wood Lexus has yet to disappoint us. We will be customers for as long as we own their cars.

I was very satisfied with the quality service I received from Cory Thinglestad at Tom Wood Lexus for the purchase of my RX 350 this week.Couldn’t have been more efficient and easy to process. The easiest, fastest and complete car purchase I’ve ever made. Answered all my questions and made the process smooth, comfortable and fair.Mark B