Shout out to Sean, Josh and Jared at Napleton Kia of Carmel for giving my daughter and I a great experience in selling/buying a vehicle. My daughter (new driver) was able to see what car buying should be like and what kind of dealership to give her business to. Thanks so much for the no hassle buying experience and extra effort to get the deal done. Go see the team at Napleton Kia of Carmel-believe us, you won’t be disappointed! Thanks Josh, Sean and Jared!

Clarence was great. When we arrived at the dealership it was pouring down rain and he brought an umbrella out to us. His professionalism and common courtesy was beyond expectation. Brandon was amazing also. Every question, every curve ball we threw his direction, he was able to maneuver through and get us the deal we were looking for, in the car we were looking for, in the price we were looking for. You will definitely be satisfied with the way this dealership accommodates its customers!!! Jared in financing works wonders!!! He worked his magic for us!!! Thank you for making all of this happen for my son Braden!!!

Bought a 2016 Ford Flex from Napoleon Kia of Carmel today! Our sales consultant was outstanding and made the experience fun and easy! Cant wait to take drive down to Florida for the winter!

Farah was fantastic start to finish. I actually was about to pull the trigger on another car at a dealership down south. After test driving both cars they were very close in performance but Farah was the difference maker. When purchasing the car she was great at explaining all fees and walking me through the transaction, as well as helping me get a price I’m comfortable paying. 10/10 would recommend!!!

This place is typical Carmel; fancy, generous, efficient, etc. My salesman was Josh who was very knowledgeable and friendly, never too pushy for the sale, and really cares about his clients. Finance is a bit tough to negotiate with, but it’s all business! Overall a very fun experience and I got a sweet 2018 Kia Stinger GT2 out of it. Having a blast already with it already and it’s only been a day.

Thank you Alan! Fantastic experience and customer service! Will definitely buy more from this dealer!

Johnny and Mike were great! We came in knowing exactly what we wanted, but unfortunately they didnt have the car we wanted in stock. Mike worked hard to find a car that met our needs and have it sent in from another dealership. They made the process painless. Because we live in Lafayette, they even drove our car up to us so we didnt have to drive back down to Indy to pick it up! Thats service.

Kostas. Great job helping me find this car for my husband. Hes very patient, knowledgeable, and nice. Oh, and handsome. Nice clean building. Good variety of cars.

We had an AMAZING experience with Beatriz & Rafal. Beatriz was patient and extremely knowledgeable with each vehicle we considered. She went above and beyond to truly make our car buying experience a smooth one. Rafal was able to partner with Beatriz in offering us options that fit our car desires AND our budget! We would definitely recommend Napleton Kia of Carmel and even more specifically, Beatriz!!

Ask for Farah if you need a car!!!!! She was very nice and professional and awesome!! and she helped pick the perfect vehicle I was looking for (without any type of pressure) and with the price I wanted to be at. I had a great experience with Farah and the manager Rafi he was awesome! Definitely recommend Napleton and sales consultant Farah!!! Service department looks great and neat as well! Farah also helped me drop off my rental and made the process super easy!!

Hands down, best Kia Service I have experienced ! This was my 1st service on my new Kia K5 & I was highly pleased from start to finish. Upon arrival, I was immediately greeted & checked in for the appointment I made (which was very simple online). My service was completed in a timely manner & the tech spoke with me regarding what was completed. To top it all off, while they did not offer a Law Enforcement/1st Responder discount, they did apply a coupon that saved me a few $$$ ! I highly recommend Napleton Kia for your service needs. You wont be disappointed!

Just bought a BRAND NEW 2022 Kia Sportage! Daniel Stephens was exceptional helping us find our dream car! Great place to find a vehicle

I was a loyal customer of another Car Lot buying 9 cars with 2 being brand new, but I would recommend Napleton Kia of Carmel to anyone wanting fast superior service. I worked with Dan and I was in and out buying my 2022 Kia K5. I will see you all again for my next trade-in. Thank you so much to the financing department and Dan!

I had a great experience. The salesperson was very nice and informative without being pushy. Maddi was an amazing salesperson and actually was able to help me get into a new car when I thought a used car would be all I could afford. I have never had such a good experience at a car dealership. I would send my grandparents here to see maddi, due to my experience being so positive.

I recently purchased a Jeep Grand Cherokee from KIA of Napleton in Carmel. The facility is stunningly beautiful and there is ample inventory. The car I purchased had hail damage and I was promised a fix to that situation. At the time, this dealership was in the process of moving from its previous location to its current location. In the midst of all the moving confusion, I would have expected that the repair to my car might have been delayed for quite a long time. However, that was not the case. Sales manager, Sean Stone managed to get my car in for repair in a short period of time. He was in constant contact with me from the time I dropped it off until the time I picked it up. Sean is a delight to work with and his demeanor is sincere and trustworthy. When I picked up my car the work had been beautifully done, the car had been immaculately detailed and the tank had been filled. Trim pieces are in order and I am more than satisfied with their service. I highly recommend this dealership and especially sales manager Sean Stone.

When I came in, Josh came up to me and we talked about what I had in mind. I knew exactly what I wanted and he made sure he helped me find exactly what I was looking for and at a great deal too! The experience was the best I’ve had looking for a car, it went smoothly. Not the hassle I’ve gotten from any other salesperson. It was definitely worth it. I know where I’m coming back to if/when I ever need another car!

Ive read some reviews that were negative about this place but I came here because the had the specific car I was looking for. I understand that some people dont ultimately get what they are looking for and end up unhappy. I came in wanting to work directly with the person in charge and that is when I met Doug. Doug accommodated me and made me feel comfortable and then he introduced Jackie, my salesperson. I honestly never thought I would see the kind of customer service that I received. They actually treated me like they valued me as a customer and they valued my time vs the other dealers that treated me just like another notch in their sales book. After everything was worked out numbers wise, I met with Jim who is their head finance guy and he just as pleasant to deal with. He made the paperwork process easy and was very informative. I will recommend this dealership to everyone I know and everyone who reads this. I love my new Telluride and Im super glad that they made everything so easy!

I had seen the Yelp reviews and was nervous about coming here, but we had a great experience. Dan was so helpful and they were not pushy at all. They allowed us to test out the car and worked with us to get the best deal. Would highly recommend. The new building is very nice as well

As soon as we arrive Rachid greeted us with a smile. It was raining and he guided us inside for a better experience. He started working on the specific vehicle ( diesel truck )we were look for. After making a choice he went out in the rain to get the car so we could take a closer look inside. He was very patient and worked with his manager to make this great experience. We are very thankful for their time and patience since we did not leave the dealership almost after 10:30pm and left with a wonderful truck.More than a 5 star experience . Just Amazing!

I had the best experience ever at Napleton Kia of Carmel. Rachid provided quality and professional service during the entire process. Rachid was very attentive and knowledgeable, he is the Ambassador of Napleton Kia of Carmel. Thanks for all your help with my new purchase!

We had a great experience at Napleton Kia of Carmel. Clarence worked incredibly hard to make sure that my car had every feature that was important to me. Jaqwain helped get the paperwork together and was very attentive to detail. We loved working with both of them!

SERVICE, SERVICE, SERVICE !! I had a wonderful experience purchasing a vehicle. The process was stress free and pleasant. Jose was very accommodating and very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Everyone I encountered through the process was extremely helpful and pleasant! Austin was able to get my payments in the exact range I was hoping for!! If you are looking for a new or used car then you should definitely stop in! They will take care of you!

Love the new dealership!! Walking in not only was it beautiful but the staff seemed super eager to help and seemed to be loving their new space! We worked with Austin and he went above and beyond. He spoke to us in a manner that made us feel like he truly cared! He asked what we wanted and our price ranged!! It’s never very often you find a manger who plays a part in all our process! I’ve never been to a dealership where the manger was so caring and spoke to the customers and also listened! I have been shopping around for some time now and what sold me on this place was Austin!! The sales people were great also!!! I’ll definitely be back and be telling all my friends!! Thank you Austin and thank you Napleton!!

One of the best dealerships! I’ve bought many cars from different places and this is by far the best. Great customer service, my salesman was very informative and patient. I got exactly what I wanted out of my trade and a great deal on my new ride. And the best part was I was in and out in a timely manner. Will buy from here again!

One of the best experiences Ive ever had buying a car. They made the process as quick as Ive ever had while being very informative and breaking down all the details as I asked. Everyone one I worked with was friendly and very patient with me as I had a specific price I wanted to stick with. I was happy with the selection of vehicles along with the prices. I will definitely be a returning customer.

Kevin has excellent customer service skills. He showed that he really cares and not just interested in selling a vehicle like other salespersons would.Jared has excellent customer service skills. He explained the financial part of the purchase of my vehicle. He simplified the situation. All the staff were respectful and friendly.I really appreciate their help.

Massive, MASSIVE thanks to Josh and crew. I was at the end of my lease, super-financially tight thanks to a divorce and Im a single mom. The place was super packed that day, but Josh not only helped me and several others, but he also checked in on my elderly mother and my daughter for me regularly and even offered to go grab them some snacks or drive-thru from down the street.THEN, Jim (the finance guy) worked SO INCREDIBLY hard and managed to get me a killer rate despite my less than immaculate credit. Because of them and their boss, Rafi, I was able to get in a new Sportage with a better price, better mileage and better insurance rates saving me a gob of money.But it was the genuine love and care that they expressed with my story. There were no judgements. Only TRUE gentlemen who, upon sealing the deal before they drove off 1.5 hours after closing, gave me and my daughter a huge hug and were glowing (dare I say one was a little misty-eyed).They didnt just help me get new wheels. These guys changed the lives of me and my baby girl. Go and check them out, and ask for Josh. No pressure. No hassle. Just good customer service with a core of compassion and humanity.

Had a wonderful experience with Kia Napleton of Carmel. I called early in the day to ask about a car I was interested in that I saw on the website and they set me up with a VIP appointment later in the day. I worked with Dan as my sales associate and he efficiently got me through the buying process. Everything went very smoothly and I am now the happy owner of a new K5! Thanks Dan and Napleton Kia of Carmel!

Just bought a vehicle and Rachid walked me through the whole process. He was very nice and respectful! No complaints at all with my experience! Thank you!

My family had a great experience at Napleton! A huge thank you to Miguel Aflores who helped us find the perfect vehicle for our needs and budget. From the sales people, to Jared in financing, and the GM - everyone was very kind, professional and helpful to us. Highly recommend this dealership. Thank you, Miguel!

Had a wonderful experience buying our new minivan. We worked with Dan and he was extremely knowledgeable and helpful. We had done our research before coming in and Dan made the buying process easy. I really couldn’t recommend a better salesman.

Farah was very helpful and made the buying process very easy and seemless. I would definitely recommend working with her and will be returning when I am looking for another car.

I recently purchased a car here and had a great experience. Farah was very helpful and knowledgeable. She took time to make sure all of my questions were answered and that I was getting everything I was looking for in a car. I would give 10 stars if I could! If you go to this dealership, ask for Farah!

I couldnt be happier with my new car and Napleton Kia of Carmel. Corey was able to help me get the best possible deal. It allowed me the opportunity for a great warranty, as well as getting such an awesome trade-in price for my old vehicle!

Great professional, educated, and helpful service from Jose helped us to understand our options.

Clarence was awesome assisting us in the purchase of a new Kia K5 GT line.. his professionalism and down to earth demeanor was superior... Thank you Jim for all your help as well.. I am so in love with this car!!!

This dealership never lets me down! I rolled out last week with a 2022 Telluride and I am so happy with my purchase! Dillon was great to work with and even kept my infant happy while I was getting everything sorted out. He was very informative on my options and getting my payments down to what I was comfortable with, as well as set up my appointments for me to come back for services. He has made sure I understand all the features Kia has to offer and I appreciate his honesty throughout the process! Thank you, Dillon and Napleton Kia of Carmel!

I fully expected when I walked into this place for it to not be a smooth process. I was aware they had just moved their entire business and figured there might be several hiccups! This was not the case at all!!! had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Austin and Beatriz were very thorough and knowledgeable. I was able to find a vehicle that suited my needs. You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. These two were helpful. They listened. They were accommodating. Thank you to Austin for working with me to get what I needed!! I’ll definitely be telling people this is the guy to come to!!

Went into KIA today to look at the 22 KIA Sportage. They had just gotten a brand new white nightfall edition right off the truck. It was perfect timing and the perfect car for me! Thanks to Beatriz I was able to take it home. I couldn’t be happier with my car buying experience.

I had an excellent experience with the new sales team today. My salesman Josh, assisted by Danny, were easy to talk to and knowledgeable. Their manager, Rafel, is very customer focused and worked well with me. They were respectful of my time. Everyone had a great personality and it was a pleasure to do business with them

Alan met me in the parking lot as I was coming in for my appointment. He was very patient as I looked at several different vehicles. He was never extremely pushy during the process, and remained very patient while I tried to come to terms with a new monthly payment after having a paid-off vehicle for so long. Thank you for your patience and good luck!

Kostas and Rafal were GREAT here at Napleton Kia! They worked hard to make sure our needs were met! We left with any disappointment! Highly recommend

Fabulous dealership. Trevor wasnt pushy at all.He took time with me to review the Kia Niro EV. Every person in the chain was extremely welcoming and helpful. The staff worked with me on the price and didnt waste my time. Great experience!

I had a great experience with Kia Napleton of Carmel. I called early in the day to ask about a car that I was interested in, and they set me up for an appointment later on. My sales associate Dan was very efficient as he got me through the buying process quickly so everything went smoothly! Thanks Sean & Dan from Napleton Kia of Carmel!

Great place! Great staff!! Give them a shot!

Lenny was my salesperson and he did an astounding job helping me purchase my new GV 70

Rachid and Rafal went above and beyond to make sure I walked away with the car of my dreams. Both of these men worked for endless hours with my indecisiveness and still was able to help me walk away hassle free. I know if I ever want to buy a car again, I will be going back to see Rachid! Thank you so much for all your help!

Farah was an amazing sales consultant! She was very knowledgeable about the cars and really helped me to narrow down which car I wanted. Highly recommend!

Had a great experience with our new purchase!! Danny Rodriguez was a joy to work with from start to finish and very accommodating. The new facility is also a nice place to spend a few hours.

Rachid helped us find the perfect SUV after adding a baby to the family! 10/10 recommend

I’m very happy with my new car and Farah was my sales consultant helped me with everything! Thanks!

After looking around at other dealerships, feeling unheard by the salesmen, I finally came here and I’m absolutely impressed. Trevor and Austin were awesome and helpful, they both listened to what I wanted and I received exactly that. I highly recommend going to this dealership if you’re tired of salesman trying to sell you on expensive options you have no interest in. I will be back for every car I purchase from here on out!

Couldn’t have had a better experiencing working with Rachid. If you stop in for a new car, make sure to ask for him!

Sean was very helpful and patient with me as I had a price range that I wanted to stick to. He guided me in the best way possible, making sure he got all my questions answered before we came up on any decisions or agreements.Everyone at Auto Sales seemed friendly and welcoming which made buying this vehicle an enjoyable experience!

Constant bait and switch.Emails and calls saying we have the inventory. This car is available. Then later saying....oh sorry we just sold that car. Then the next morning the same bait and switch email with same car is being advertised again.Phone call saying we have a car at this price. Thats the whole price. Nothing else except doc fee. Then 10 min later....oh...thats NOT the out the door price. You have to talk to my manager to get out the door price. I cant tell you what else is in the cost.

Great service. The salesmen we worked with (Johnny and Alan) were extremely patient and transparent. They were able to answer all our questions and were sure to follow up with any missing information. We drove home with a great car thanks to their guidance.

Dan was so great to work with! He was very easy going and did not push us whatsoever. We really appreciated his laid back demeanor. We came in not knowing what we wanted, wanting to test drive a vehicle, and ended up leaving to see other vehicles at another dealership. We didn’t really appreciate so many different people calling and texting after we left. With that being said though, everyone has been very friendly and helpful. In the end, we came back to Kia and Dan helped us get a deal on the vehicle we wanted!

I had an appointment for a car appraisal and they told me it would take a couple hours after I already waited an hour to test drive a few cars. The staff did not care about what I wanted and acted very rude when I said I was shopping around. I genuinely loved a car yet the staff ruined my experience so I will not be visiting again. One employee told me that the sales price LISTED ON THE CAR was not the actual price and that they were charging an additional 20%on top of market price . Proceeded to tell me that I would find that at every dealership, yet I found a car I loved elsewhere that did not threaten their customers with a 20% increase in market value. Very rude and insensitive staff, cared more about making money then actually caring about customers. Very disappointed

I have had nothing but PROBLEMS. If I could give a negative star, I would! I paid $500 for a key that they lost, they blocked my car in and wouldn’t let me get it out and then the tow truck driver had to leave. Then charged me an arm and a leg (over $1300) and my car still doesn’t run. Today alone I have been waiting for over 3 HOURS! I am BEYOND UPSET! I will be reporting this to the BBB and calling a lawyer. Over all this is the 5th time Kia has had my car and it still isn’t fixed. In conclusion, DON’T TAKE YOUR CAR HERE FOR ANY REASON!!!! If they actually maintain a 4.4 rating, it’s because they rewrite their own reviews like cowards. Pathetic.

Danny Stephens did a great job helping me get a good trade in deal for my used Stinger and upgrade to a new Stinger. Would definitely go back to see him. Highly suggested!

I dont know what all the complaints are about! Everyone was incredibly friendly and helpful on my visit! Especially Josh! Thank you so much for helping my daughter get her first car! Will definitely go to him next time!

We love our new Carnival! Thank you so much to Dan, who is the best salesman I’ve ever worked with. He made the whole time at the dealership a great experience.

Our family would like to thank Daniel S. For our experience here at Napleton kia of Carmel! Great car selection! Awesome customer service! Couldn’t be more happier!

Sean has impressed my husband and I. We thoroughly enjoyed working with our sales associates Corey who was friendly to work with while still providing us all necessary information for options concerning the vehicle purchase. Our team was accommodating when we had questions about money management or simply needed some guidance on what would be best for our future needs Sean, Ashely and Corey . Thank you!

Danny was really helpful! As soon as my mom and I stepped out of the car he jumped right in to start our experience here at Kia. He was very friendly and very informative! I knew exactly what I wanted and he handled everything in just a finger snap.

Jose did a great job, very thorough, patient and went beyond a normal salesman by getting crayons for our girls. He made the buying experience painless. Would recommend

Kostas was absolutely wonderful!! He made the car buying process super easy and affordable! He worked with us and got us in exactly what we wanted! Thanks again!

Great experience! Daniel, new sales trainee, did a fantastic job of showing me several cars; he was very professional and pleasant. The dealership had ample inventory - which is not so common anymore. Loved the Telluride!

Daniel StephensGreat experience and great people to deal with!Thank you Daniel and Napleton Kia of Carmel

I highly recommend working with Rachid at this location! He made the process very smooth, fun, easy and I did not feel pressured at all! I love my Kia K5! 😉

Kostas and Rafal were amazing to work with! They worked with us to make us feel comfortable with the price and stayed within our budget. We would highly recommend coming to Napleton. They will walk you through every step of the way! Couldn’t ask for a better dealership!

Came in and got a great deal on a 2013 Toyota Avalon! The new sales consultant Daniel was great and made my experience excellent! High recommend this dealership!

This is an updated review from a one star:Once I was able to make contact with the general manager and my finance agent, they made sure to address my questions and concerns in a timely manner. They made sure to solve my issues and try to make my situation right. I believe they will continue to work on regaining my trust in their dealership.

I bought a Kia Optima here yesterday, and the entire process was flawless. They helped me out more than I thought possible. It was very smooth and easy. Jose was my salesman and he was amazing! Highly recommend going here!

Kostas was amazing! He helped me find my new car, answered all my questions. He was very personable and friendly and a pleasure to buy a car from. Very happy with my experience!

This review is only regarding my salesperson - Jose. I still have some dealings with the dealership that Im waiting to iron out before finalizing my review of the dealership. Jose was a complete pleasure to work with. He answered all of my questions and/or concerns promptly and completely. He was very knowledgeable about the vehicles in which I was inquiring. He was very easy to talk to and not one of those annoying high pressure sales people.

The experience of buying a car couldnt have gone smoother or been any less stress free. Our salesman, Trevor Spinola, was very attentive, understanding of our wants and needs, and very patient with us. We drove 2 hours from Louisville Kentucky and it was well worth the trip! We couldnt recommend Napleton Kia of Carmel enough!

I worked with Beatriz and Brandon today at Napleton Kia of Carmel. Coming into the store I knew the vehicle I was interested in however I still had questions and Beatriz was very informative and helpful. She got all of my questions answered and made the process of deciding easy. The price was very competitive but they also allowed me to negotiate on few items. They offer their platinum service for one year for a very reasonae rate.Beatriz was very friendly and professional! She brings alot to the Napleton team! If youre looking for great prices and excellent purchase experience I would highly recommend that you give Napleton Kia of Carmel an opportunity to earn your business. And ask for Beatriz! I love my new vehicle!

These people are awesome. We had a great experience dealing with them from the time we walked in the door to the time we left. I would highly recommend them to anyone and everyone. I honest didn’t want to leave. Laughing is good for your heart and soul. We also got a great deal on the car my daughter loved. Will definitely go back!Thank you Aaron and everyone else!

I was in immediate need of a car and test drove several KIA SUV’s. Jose was so helpful in helping me find a KIA Sportage which I absolutely love! I could not be happier with the service I received from everyone there.

I was in the hunt for a specific preowned vehicle, and as we all know preowned cars are at a premium right now. I drove from the suburbs of Chicago all the way to Napleton Kia because they had the make and model I was looking for. It was a trip that was well worth it. The building is brand new and state of the art, and as far as dealerships go really a beautiful building. Our salesmen was Jose P. Jose was attentive, personable, and never once tried to be pushy or came with the hard sell. He thorough and knowledgeable. The finance manger Jim M. presented various options, got me an outstanding rate, and explained everything clearly and in detail. Both Jose and Jim stayed past closing to make sure my wife and I were comfortable with the deal and understood the car. I can’t recommend this dealership and those two specifically enough. If you’re in the market for a car, take some time out of your day and give them a try. It will be well worth your time and more than likely they will earn your business.

Going into a car lot for the first time, you can probably imagine how nervous I could’ve been. I wasn’t sure if I had all that I needed to get a car, I just kinda walked in there with my hope and prayer that things would work in my favor. Clarence O. (I don’t want to disclose his last name fully) was who I worked with during the whole process of getting me into a new car. As nervous as I was, he made sure he explained everything in a manner that I could understand and was more than willing to answer an questions or concerns I had. It’s the smallest things that mattered most to me, just him getting me a cup of water, made me feel as if I made the right decision to get a car from that lot. I left with a new car and a smile from ear to ear. And I couldn’t have done it without Clarence, which I would like to thank once again!!

Cory Wiggins did a wonderful job helping me feel at ease making such an important decision. I really appreciated his demeanor. I would be happy to work with him again. The warranty guy was a bit obnoxious. Didn’t seem to care that he was making my wife and I uncomfortable.

Trevor did a great job in finding a right car that fits us to our expectations. The service was super exciting and I highly recommend his service. Thank you Trevor!

One of my best experiences car shopping! We worked with Rachid who was attentive to our needs, answered any and every question we had, while searching for a vehicle and after the buying process.Will be recommending Napleton and Rachid to our friends and family going forward.

I arrived to look at a used 2015 Jeep Cherokee and was very straight to the point about purchasing the vehicle. The price was $13,000 which seemed a little low to me, considering the options it had.During the test drive I noticed the brakes were grinding and it potentially needed some steering components, as it was pulling to the right ever so slightly. No big deal.Upon arriving back to the dealership I noticed the passenger tires were balding on the outsides. When I brought up getting the brakes repaired and tire installed, the very nice sales rep said that shouldnt be a problem but let me confirm.During his talk with whomever I was told the Jeep actually has a $4,800 service ticket open on it. But it could be rolled into the loan, and they might be able to get it down to $3,000.I completely understand investing money into a vehicle for maintenance and repair. What is irritating, down right unprofessional and misleading, is the average person that isnt knowledgeable about vehicles or what to look for, could have just gotten screwed.You just dont do this to people. Be upfront and honest in your advertisement. You have wasnt my time, and the time of your sales staff. Never again, will I consider any Napleton dealership for anything.

This dealership was quick and easy! They do not pull your strings on anything! It was nice to walk in and talk to someone almost immediately. They did not try to over sell you or to talk you under. Great job guys!

Dealt with Austin. Incredible experience all the way through. Helped us find the ride of our dreams! If you’re looking for a great deal and an amazing experience, Austin and Napleton Kia of Carmel is the way to go.

Worst car dealership. No communication from sales personnel to uppermangement. List cars with defects and tell you about them once you are there. They say they will fix them and you wait for weeks just to not have anything fixed.I have previously left a review, but that was not enough. I cannot emphasize how much this dealership is the worst from sales personnel to uppermangement. Around a month ago my boyfriend and I drove an hour to Napleton Carmel of Kia to purchase a Dodge Ram. The 4x4 on this truck was not working and they were going to get it fixed. The price of truck increased from what it was originally listed online because the 4x4 was getting fixed. Well we drove away that night without the truck because we left it with them to get everything fixed. Weeks pass by and nothing. We kept calling and nothing. We finally get an answer saying that the truck cannot be fixed by Kia so they’re sending it to Chrysler Dodge Jeep Ram. Well we called to get updates and nothing. Finally I called and asked to speak to the General Manager AJ and I told him everything that was going on and I made it clear we wanted the contract breached if this wasn’t going to get fixed. He said he was going to look into the situation and get back to us. He did. He told us that Chrysler Dodge Jeep Ram was backed up and wasn’t sure when they’d get us in. At this point we were frustrated because it had been three weeks and our sales person Beatriz had originally told us it be a few days after we purchased the car. So we go pick up the truck and bring it home while waiting to take it in. We hear nothing so we ask if we can take it to any Chrysler Dodge Jeep Ram because we have one close to our home. No answer from Beatriz. No answer from AJ. We drive an hour back to Napleton Carmel of Kia and for Beatriz to ask if everything is ok with the truck. My boyfriend responds no and asks to speak to AJ because we have literally received ZERO responses. Beatriz speaks to AJ and tells my boyfriend that AJ had left him a message saying that he could take it to any Chrysler Dodge Jeep Ram and that they would refund us. There is no need for money to come out of OUR pockets. This should be billed directly to Napleton Carmel of Kia as they are UNTRUSTWORTHY and DISHONEST!

My wife was on a hunt for a small suv that landed us here. She isn’t the easiest person to please but some how Danny and Michael got her into this Kia Sportage with little to no resistance 🤣! Great service! I’ll be coming back for my next car or truck.

I had a great experience at Napleton of Carmel. Rachid took time to show me a great selection of vehicles and the process did not feel rushed or pressured. Will definitely refer others to this dealer

Great experience working with the Napelton Carmel team, Rafael and the finance team got me the deal I was looking for no questions asked. Easy to get along with and solid overall experience. Can’t wait to get the new Gladiator dirty!

I just purchased my vehicle less than a week ago and I will say that my salesman (José) and the staff were very personable ... professional and they got me into a vehicle that my family and I are really enjoying so far. I would recommend this dealership to family and friends. I had a wonderful car purchasing experience.

Austin was a great guy and got me the deal of my dreams. We all know buying a new car isnt exactly easy but this dealership made it an enjoyable experience!

Mike did such a great job explaining everything to us. He is absolutely the best. Thank you!! I love our new car 😀

New state of the art dealership with a great inventory of KIA vehicles. The staff was friendly and helpful. Great place to get your car serviced! If you ever need anything ask for Maddison!

I had a great experience working with the Napelton Kia of Carmel team, Beatrice and finance team. They got me the deal I was looking for no questions asked! Its easy to get along with them,solid overall experience. Cant wait to take my vehicle on a road trip

Absolutely hands down the best customer service there is. Trevor spinola took care of me from start to finish and lets say Im not the easiest to please when purchasing a vehicle. I have tons of questions a million requirements and he had no qualms about any of it. The financing guy was fabulous as well. Def a great experience. Thank you.

Zero regard for customers time, arrogant managers. I would never recommend this dealership. Low ball offers on trades and unprofessional managers. Feel sorry for the sales people as their hands are tied.

JC was great. He was very personable and not pushy at all. Even though he was extremely busy he still made time for us and tried his best to expedite the process w/ finance.