Ed Martin Automotive Group treated us respectful and were very professional. They went out of their way to accommodate us and for that I am so grateful. A second thank you for the gentlemen that delivered the car. Smooth transaction and delivery. The 2021 Camry Hybrid is beautiful, clean, and just as we hoped. Thank you again Pete, the owner and anyone else that made this transaction a smooth one.

I ended up at the Ed Martin Service Center due to a tire issue. It was late in the day, but they made sure they had someone there who could take a look at my tire before I signed any paperwork. I appreciate that! They take really good care of me and my car. I cannot speak for anyone else! Love my Ed Martin Service Center Family. Ask for Mr. Steve, Mr. Redd or Kyle. Also Mr. Jesse; he is in the sales department.

Their service department is always courteous and as quick and and efficient as possible. Their prices are competitive with other area dealers.

I went in for an oil change and my service was top notch, per usual. I will definitely be returning for all of my Honda maintenance needs!

All I can say is, customer service was top notch. From pulling in without an appointment, they took me without batting an eye. Treated me great. Service really didnt take all that long. Thank You Ed Martin

I always bring my Honda here for service. I trust them, they do a great job, the staff are friendly and knowledgeable, and the prices are fair.

I had paint protection and interior protection performed on my new CR-V. The staff is courteous and they were prompt on getting the job done.Always pleased with the service department.

Fast and friendly service. The guys were really flexible for scheduling.

Went to the dealership to look at a car for my nephew. It was an extremely cold day. They took the car inside the service department for us to take our time inspecting it. I asked about a couple concerns with the history. They immediately put the car on the lift. We were able to inspect underneath the car. They werent pushy at all. When we went to take the car for a test drive, the battery was almost dead, Im sure from the extreme cold. They instantly decided to replace the battery. I am impressed with this dealership, and wouldnt hesitate to purchase a car for myself from there. My nephew purchased the car, and is extremely happy

I wanted to say the folks at Ed Martin Toyota did an OUTSTANDING Job in helping me purchase a Toyota LandCruiser. The easiest car buying experience I had in a very long time.I purchased a used 2016 LandCruiser from Ed Martin Toyota during the Thanksgiving Break (2019). We were shopping online from San Antonio, Texas and reached out to Eric Sarjeant for some additional information. I was a little nervous buying a vehicle online over 1200-miles away. Eric walked me through the online buying process, helped review the vehicle and even sent me videos of the vehicle. Sam Smith helped with financing options, found a low interest rate and walked me through a few different warranty items we wanted to add. I really do appreciate all of the efforts given by the Ed Martin Automotive Staff. One Final Note - The vehicle was delivered extremely fast and as promised.

Quick service and everything was throughly explained. Would recommend to friends and family.

Superb customer service....love these people....always friendly....super helpful....they know their stuff....check them out....

Really nice helped me with no problem 😊

Got my car in and fixed the same day. Thanks !

My favorite place. I been leasing with nissan for 10+ years now. Been at this location for 5/6 years. They always take care of their customers

In by 7AM OUT by 8AM had a couple of things done and a car wash. THANKS ED MARTIN.

Quick service good people

Thank you for the outstanding assistance you provided in purchasing my first car! It was a very smooth and easy process with your help!

Great service. Redd, technician, is awesome to work with. He is very knowledgeable!!

The greatest service department in this city and probably the state Jesse is a hard worker

Orlando we great!!! Took great care of my mom.

I am a fan of Redd even though he did not service my car. I love his energy every time I come!! Please promote him!! He will bring your business lots of happy customers!!

Good customer service

This is my 2nd Nissan Purchase from Ed Martin on Shadeland and Ill continue to purchase or lease my vehicles from them. They make it way too easy to spend your money. Called about the car this morning after seeing it online, Ken had the car waiting for us when we arrived at 430 and we were out the door by 600. Fastest and most pleasant experience yet!

I wanted to take the time to thank Chuck Hobson and Jason Upham for their wonderful help and follow-through in the car-buying process. The car that I was looking at (unfortunately) was sold. But Chuck and Jason both were not only supportive and provided just the right service to me, but congratulated me even when I didnt buy from them directly. They were great to work with and when were back in the market (which should be in another 2 years), well definitely be back to Ed Martin and with Chuck and Jason. Thank you to you both!

Ed Martin Leads the way in treating customers as number 1!!!! Eric, Frank, and all the staff went out of their way to get us in our dream car. The paperwork was so easy, we did it online :) Totally sign and drive. Thank you so much!

Do NOT buy a car from the Ed Martin Auto Group, especially if you are trying to buy online, they are the epitome of used car salesman. Only care to get the sale. My family and I had been looking for a particular used SUV that led us to EM Chrysler/Dodge. Working with the Used Car Manager, Dereck Barker, I was able to find the SUV that my wife had wanted, loaded, V8, low miles, tow package, Certified, etc. This had been hard to find and since working on the phone, I wanted assurance that we had the car bc it was an Anniversary gift. Dereck sent me the Bill of Sale and assurance it was done. All he was doing was getting drivers to deliver it to us. So I printed copies of the pictures and surprised my wife and kids that night with the car. Only to get a text the next morning that read the car had sold. What? We have since been patronized by the General Manager, Brian Burke, that he was going to make it right. Well, a month and a half later we sit here with the hope that they actually cared now gone. This is a slimy used car dealership network, I even talked to the owner Mark Harrison, hoping that he could get his employees to do what they promised...nothing. All they care about is the sale and screwing a customer is no big deal. This was the Used Car Manager and the General Manager, they both know they had sold the car, but during the process they found a better sale and did think twice about screwing me or my family. I hope at least one other person reads this and thinks twice. Do not believe one word that comes out of their mouths.Response to your Reply:Mr. Burke, there was no HOLD, I was sent a Bill of Sale and told that I would be receiving the wiring instructions, but the car was no longer for sale and that you all were working on drivers to deliver it to us, then no one would answer my calls, having you paged or reply to my emails. You did not pass on to me any deal, you bought the car that needed to go through you, as the Dodge dealer, so you could add a warranty, then you jacked up the price well above the original offer for way less coverage. The car you all sold us would have had 3.5 years and over 55K miles of coverage. When you were done adding cost to the car I told you was available you told me I needed to shell out 1500-2500 more for way less warranty which would only give us 15K-35K of coverage and less years to do it in. That is not a good deal for us, just Ed Martin. My friend had a car at a Honda dealership here locally, but as you know they cannot Certify it. You have done nothing and anyone can see by this reply you dont intend to. Notice that you even explain that the only cars that you have talked to me about are cars I am finding, nothing from your team that was going to work hard to find a vehicle to make it right. DO NOT BUY FROM THIS GUY, he does not stand by anything he says.

Excellent service, great mechanics and superior staff. We only go to Ed Martin Honda Service Department, because they are very thorough and have given us excellent service on my wifes Honda Accord! The best in town!

Always wonderful service

The guys on the service center went above and beyond I was super impressed!! Thank you guys!!

Best Service.

Friendly, fast service

Made My Car Buying Experience easy ... Everyone From Sales To Finance To Service Were Very Professional And Friendly ... You Dont Find That At Your Average Dealership !! Felt Like Home !!!!

I needed to have a little service done on my vehicle. I used the website to schedule service for a time that worked with my schedule. I arrived at my appointed time pulled in and was greeted by Steve. He asked if the keys were in the vehicle and said hed be right with me. As a former service advisor I know the routine. I had a seat in the very busy waiting room and within minutes there was Steve. I put my headphones on and disappeared in my thoughts. While I was waiting I saw several minority salesmen. This is the first time Ive seen this at Ed Martin. Yeah Ed Martin😊! Minorities are buy more and more imports the big three have been loosing us. I didnt see any female salespeople but it could be because my vehicle was done. My service advisor came with my paperwork; I settled up with the cashier and I was on my way. I even got a follow up call asking how my service was. Look at you Honda making me like the brand even more. I few years back I had issues with Ed Martin we are now back on speaking terms😁. Great brand and dealership. Continue doing what youre doing.

These people here are superb! They were able to work with my mother twice so far. Highly recommended. Keep up the great work.

Great service dependable work

I purchase my parts for all kinds of vehicles from Kevin Mattingly hes #1 in parts department at Ed Martin NISSAN

The Nissan Service Dept is awesome, all the mechanics are top notch, friendly, and extremely thorough. Plus you can get a free car wash every time you come for any reason. And in the Nissan new car Sales Dept the man to see is Adrian, hes Outstanding, friendly, and very knowledgeable & experienced!

Werent helpful but clean dealership

Always get great service! Joe W., thanks for always answering my crazy questions! Kudos to all at Ed Martin!

Great parts people. Very helpful

Fast & Friendly Service!

Excellent service!

Service center got me in last minute, did fantastic job, and was out quickly. They didnt just get my vehicle in and out but took extra step in talking with me on personal level. Thanks Joe Worden great job

Walked around for abkut 15-20 minutes and no one bothered to ask what I was looking for. Guess Ill take my business elsewhere.

Aubrey green is the best salesperson Ive met very sweet very professional

I needed an oil change and couldnt make the appointment theyd previously set for me. They took the car right in and serviced it while I waited! Nice waiting room with Wi-Fi, charging station, cold drinks, coffee, snacks, etc. Very pleasant experience!

Ive been a Honda owner for 8 years now, and Ive always had good service with this Honda Dealership. The Repair Service team are very nice, quick, and knowledgeable.

Great place and does all necessary to mke you happy.

Took care of us when we needed it!! Class environment.

They took care of all my needs

The service experience was okay. I leased my car from Ed Martin and they told me I was neglecting my car because it had been 9500 miles since my first oil change. But I had my first oil change done at 5000 miles at a different Nissan dealer. They should probably check on that before they start telling me Im neglecting my car.

Let me first say that this is anomaly for me. I hate writing reviews, good or bad. However I feel that if someone goes out of their way to provide an extraordinary experience then it is warranted.In searching for a Charger for my son we ran across Ed Martin Dodge and more importantly Derek Barker. I have never before experienced the level of professionalism and courtesy we were afforded. The car was awesome, the deal was great and they made it seemless and easy. Derek even delivered the car to my home! I can’t say enough good things about the dealership or Derek. Highly, highly recommend!

Great place to buy a vehicle. The whole staff took the time to make my experience easy, fun, and memorable. The GM Dave Sonneman even took time to help us personalize the event by visiting with us during and after our buying experience. A class act!

Redd in the service department is excellent!

Wonderful experience great place to take your vehicle got in and out at the appropriate time

Always a great place to service your vehicle. Very responsive associates, good communications with you as the client, neat environment and affordable prices

Been buying cares / trucks here for years. Great products, professional and friendly staff. Always treated fairly and honestly. Wouldnt go anywhere else.

Customer service is top notch. They made a mistake when selling me a car & ended up giving me a car without a must have feature. When I brought this to their attention they went out of their way to make it right @ no expense to me. Thank you Zac P., Travis C., & AJ. for all the assistance & patience.

First visit here for a recall item. The team was very friendly and very fast.

Great salesman took time even when I told him we werent buying till after the first of the year.

During a service call for my vehicle, Honda made on good faith the effort to make customer service exceptional. Red was highly professional in service. The senior manager came out to personally shake my hand.Honda sells reliable cars that last for over 200 k miles . You will get quality and the reputation that Honda has retained for over 30 years. Forbes, Scotty Kilmer, KBB and Consumer Reports rates Honda among the most dependable vehicles on the road. I have owned my car and trust Ed Martin Auto to take care of my vehicle. I strive to write accurate and high quality reviews for retail vendors, buisness and fine restaurants that deserve reviews that reflect their craft and business model. Visit Ed Martin Honda today.

Good place for sales & service. I bought my Honda Fit here and its easy to get all of my services done here as well.

This is the only place Ive purchased my cars!!! Always nice and informative.

Great service and good staff.

Eric was super helpful and very knowledgeable.

Leased a Honda from Ed Martin, service was fast and efficient. Would definitely recommend to friends and they have my loyalty.

Very polite and helpful, not overly aggressive

Got a fantastic deal on a used car. Definitely recommend.

The parts departments do an awesome job whether Nissan or Honda always try to get you correct parts.

Treat me and my kids well while i had my car oil change.... getting my car a free wash is always a good bonus.... will go back there again...

My overall experience at this eastside Ed Martin location was pretty good on today considering our very cold weather conditions. Business was very busy, but again service was good.

The salesman was very energetic knew his stuff

Excellent sales man Eric, all staff are friendly want to buy a car this is the best place

SEE ORLANDO ITSZA FOR A BEST DEAL ON A NEW OR USED CAR TELL HIM PHIL SENT YOU

Great staff and great deals

Ed Martin is an outstanding dealership to work with for purchasing cars and providing service.

Easy peasy.

I wonder if there has ever been and honest dealership ever I was lied to about some details from a sales person to the sales manager boss. So why does the internet have all the car fax car history and I know there was no internet but the sales person when we did are homework from the internet that gives supposedly the fair price for the consumer to not have a positive outcome The employee excuse was the Carfax people etc. Do not sell the cars which I thought was a poor excuse. This is why people get taken for granted. I do not recommend this business.

Very helpful staff especially Hank Pressley and Dave Sonneman great knowledgeable people to work with and no pressure!

Nice place and friendly people. Love this place.

Best Car buying experience so far.

Big blk saleman in the HONDA was unresponsive to questions pertaining to possible purchases.He Nubbed me .

I drove around their lot several times even got out and sat in new cars still was never approached by a salesman.. I had to go inside ask for assistance was extremely pressure to sign to buy a car and now I get 15 emails A-day

Very helpful people.

Dishonest company. If you do decide to use this company please bring somebody that knows all the dealer tricks and has experience working with a dealer with you. They will pressure you into sales and fudge numbers on the invoice to get you to pay more and throw issues under the rug with the used car you purchased. Gross company.

Professional service .. REDD

The service department is excellent!!!

Jordan is a very good representative & Friendly.

Plenty of options to choose, nice staff

They are outstanding for prompt and courteous service.

My service advisor (Red) is always going the distance for me.

Had services done.... more expensive than before...Steve does an excellent job there.

They got me in and out within the stated timeframes

GREAT PLACE TO BUY A NEW NISSAN!!!

Great service ask for Chad Thomas

Great place to buy a car

Good service department.

Very helpful parts department.

Tried selling me a car that had issues 😭not nice so I went to toyota bought a car .