Was promised the best continental tires for my Mercedes left with the cheapest continental they had for the top quality continental price. Good thing I caught it before I left the store. Took 4-5 team members to try and figure out what happened. After they figured out it was their fault they offered to put the correct tires on after already waiting an hour for the cheaper continentals to be put on. They really thought I was going to give them my keys again after this stunt. 🤔 What a joke. Demanded a refund for the difference in tire prices which totaled an extra 48$ they charged me for 2 tires. If you go make sure you check what they put on your car and the prices online. I will not be returning.

Dan & Josh, thank you guys so much. Really appreciate everything you guys did for me to make this whole thing a great experience. These guys will make sure you walk out a happy customer, even if it takes acouple visits to get everything perfect. I really appreciate everything, and a thanks to the guys in the shop too!

Went in just a couple days ago, the nicest employees welcomed me to their establishment. I’m not a car guy, I really only know how to keep my car running, so I had many questions. They answered all of them with a smile and I loved it. It was cheap too, I got an oil change and rotated tires and it was only 35 dollars. 10/10 very professional will definitely go again for my next oil change.

Finally got around to writing this; place was absolutely great, if you give the store manager puppy dog eyes he’ll knock off half the cost of your order. That’s why I always send my wife inside with my truck. I would’ve rated it higher but while I was smoking outside I overheard some child barking orders and screaming like he was a head honcho.

Worst boxing match ever. The dude just stood there and got beat down.Come here for live matches, and feel free to jump in the ring. From what I could tell they only wrote up the employee who got jumped so they probably won’t call the cops. Josh is cool like that.

Great service and quick turn around! Was driving back from NC to NH and hit a huge dip in the road in West Virginia on 81N rip part of my exhaust. They were able to get me in fix my exhaust clamp and get.me on the back on the road in minutes. Thanks to Chris (mechanic) and the female service writer (Anna?) You guys save day. Wish we had garages like this at home.

Great service and awesome group working here! Never feel like they’re pushing me into something my vehicle doesn’t legitimately need. Molly and all the guys are highly recommended!

Been here 3xs over the past couple of years and the service has been exemplary every time. The exterior of this location has a clean and modern look to it and is well maintained. The interior also has a sleek modern look with an ample size waiting room with a TV and refreshments. The customer service staff is clean and very service oriented which is a plus for any consumer. Theyre very knowledgeable about their products and will work with you to get the best deal they can offer. The technicians were also very professional and do quick, tight work and Ive had no issues with any of the work Ive had performed here. Its obvious this store has put together a very good team and is well managed and should be rewarded for being so. Definitely recommend this place for your tire needs and more.

Wonderful customer service. Actually care a bout the customer and not just the money. The cross bar was hanging down on my car and they really did not have time to look at it but since it could be a safety issue they got it in and fixed it. They also put 4 new tires and did alignment all in a timely manner, they also showed me what was wrong with my vehicle so i could see it for my self instead of just taking there word for it!!!

Stumbled on to NTB several months ago after a negative experience at my traditional spot. Josh and the team have been wonderful. Easy to make appts on line and they try to accommodate when scheduling is an issue. Great customer service, clean and pleasant waiting area, close to shopping and restaurants if you are waiting. Reasonable pricing and quality service. Have recommended to family and friends.

I got as flat while off-road and this was the only place on a Sunday that was super accommodating and nice. Molly was amazing. Best experience at a tire place ever. I’ll be back!

Excellent Service will recommend other customers.... Great customer service....... Thank you so much

Josh and his team are doing a great job! The staff is knowledgeable and friendly. Abbey was able to answer all of my questions and does a great job with customer service. Keep up the good work!

Molly O’Brien very good customer service! Thank you!

Had my oil changed… Molly was great to work with and took care of everything I needed!

My wife did the tire order online as well as set up the appointment online. The first thing we were told when they found out is that their online system uses a general database not that stores specifically so they may not have them. They couldnt look the tire up to see if they had it without doing the VIN info, mileage etc and process it into the computer. The car was completed in a timely manner. When we went to pick it up we were told they had to manually enter the card for credit if its a credit/debit bank card because of how the system was set up. Obviously they didnt know how to use their own system. It works as many others do, they hit debit and you can process it as credit by simply hitting enter and not entering your pin. Finally we got out to our car and there is soap all over the tires and rims and all of the valve stem caps were gone. The manager acted as if it was no big deal however, never in all of my new tires have I ever seen a mess like that left. Its something that the mechanic wipes off just like any other professional cleaning up after themselves. 2 stars because it was a decent price on the tires but a headache to deal with.

New tires for my sons vehicle. Great service! Good prices! Josh and Dan go above and beyond. Will definitely be using them for my vehicle. Sticking with a good thing!

These guys are great! Some of the best customer service I’ve received in years at an auto shop. Molly took care of me in the best way you can. The manager over there at Hagerstown is the Topps as well. Great crew over there!

Josh took great care of my wife and I and the crew was very nice and informative about the services offered. Technician took great care of the vehicle and wheels while in the shop getting tires and alignment. We will be back for any further needs with our vehicles.

Everyone was do helpful and nice. I was a victim,, and my car too, of malicious destruction. I was very upset and I wanted my car back. Truly grateful to NTB.

We have been going to this store now for 3 years and they have done all the work on our vehicles. They have been excellent and the store manager takes excellent care of us and our vehicles

Entered the shop without a scheduled appointment about 8 AM yesterday & was greeted by Josh. I explained I had a flat tire resulting from jumping a curb. It was determined I needed a new tire & alignment. By 9:15 AM I was out the door and on my way. Job well done by NTB.

This place is amazing. Great, friendly staff. Knows what the customer needs and gets it done efficiently and in a timely manner even if you dont have any appointment with them. Joshua has helped me twice already and has done an amazing job. I would suggest coming here over any other repair shop.

Normally very positive on very few reviews done,had a 1030 appointment for an oil change and the works,2 1/2 later I get finished with just that,an oil change,no liquids topped off....definitely will not go back to this location nor would I recommend it.

I have been servicing my car here for a while now, and I have enjoyed the way Josh and his crew take good care of my car. They always do a great job. Thanks

On Saturday my dad was looking at my car and noticed that I had a bubble in my tire. I live an hour away so getting new tires was crucial for me so I wouldnt have a blow out. I was worried about it being Saturday and it was the 20th anniversary of 9/11 so I didnt think I would have any luck finding a place that would be able to install four new tires. I called NTB and spoke with Joshua, he set me up with an appointment the same day with no problems. Upon arrival I talked with Joshua about the services I needed and I ultimately couldnt afford to do a wheel alignment along with the price of the tires. He waved the fee for the wheel alignment which was $96 and he also applied the discount on the tires (they were buy 3 get one free) in store instead of having to mail in rebate in order to get the money refunded. He was awesome to work with and I wish I still lived in Hagerstown! But, I am willing to drive an hour to go to this location to be able to get quality customer service that everyone deserves! Thank you Joshua and everyone else at the Hagerstown Location for making my experience smooth, my tires work great! :)

Amazing service! NTB guys were friendly, informative, and made our experience quick and easy. We will only get our oil done here for our vehicles.

Great company and the Hagerstown store is excellent! Joshua and team took care of me and my issues! Highly recommend! Professional and respectful. Didn’t talk down to me and explained everything fully. Will be back again!

Joshua and his team replaced and aligned my tires and had me back on the road in less than an hour! Awesome and courteous service at this location! Totally pleased with my visit!

Great service n very friendly. No pressure sales

I Arrived 20min to closing with a flat Tire, my Elderly Mother asleep in the back seat. Hoping someone would help me Abbey a staff member coldly sent me away dismissively. JT told me he could help me its up to Abbey. Then he Shrugged his shoulders and said go to a hotel. AVOID THIS LOCATION AT ALL COSTS!! PLZ AVOID ADVISOR ABBEY & TECHNICIAN JT. Worst customer Service In Hagerstown

Great service from scheduling a time to picking up early on the day of the appointment. Danny and team were great

Staff is always super polite and personable. I have both my vehicles serviced here and have never had any issues with the work that was done.

INCREDIBLE SERVICE!! My son was traveling home to Minnesota for Easter when he was rear-ended on the freeway at 3:30 pm on a Saturday. Who in the world would be open to help him?? NTB!! We called ahead and Manager Joshua said to come in right away. I know that they must have been very busy, especially on late Saturday afternoon on a holiday weekend. Nevertheless, Joshua understood that my son was trying to get home for the holiday and was able to effect a quick repair to the car which enabled my son to continue traveling. Ive never met Joshua, but, I am VERY Grateful !!!!!

Have been a customer since soon after this location opened. The customer service has been exceptional- always respectful, helpful and clear communication. My vehicle has been taken care of in a timely and thorough manner.

Great service and knowledgeable staff, I dealt with Joshua, he was great and patient with me. Will definitely be coming back to service my vehicle!

I’ve been coming here for over a year and I’ve never been disappointed! Very friendly and knowledgeable staff, a clean & well kept shop, and I’m always in and out with no issues at all. Big thanks to you guys, and an even bigger thanks to Alexx for always being super helpful and polite! Can’t say enough good things about this place!!

Came in because I had my tire pressure light kept coming on. They very nicely explained the problem to me and gave me a great price on replacing the sensor. Very friendly staff, great customer service.

Amazing service and incredible staff. Joshua and Dan are great. My vehicle came in for new tires and an alignment and I am extremely happy. It was fast service and a super friendly staff goes a long way. They were very helpful and knowledgeable. I will recommend NTB of Hagerstown for sure and will definitely return!

Service was 5 stars and the staff was awesome. It was quick and easy. They made sure my vehicle was safe and road worthy.

Had been dealing w another shop for my jeep wrangler.For my breack s...They found the prome was a leaking line and fixed it at NTB

Great team here! They took care of my Explorer without trying to sell me a bunch of services I dont need. Very honest. I will use them again for sure !

With an employee like Joshua, theres no doubt that this place goes above and beyond for their customers while making them feel taken care of and their business appreciated. You can tell alot about a business by how their employees perform and how much they enjoy their job. Highly recommend NTB.

Great service. Very fast and very polite. Very honest and very upfront with pricing. Lots of coupons, specials and very thorough service. Wonderful experienceand will keep going back! Quoted 3 hours for all brakes and took just over an hour. Very pleased!

Josh helped me an my husband out this weekend in a trying time we have been having with Fitzgerald and Chevy on the Dual Highway with a new truck we bought a few months ago and given us run arounds on what is actually wrong with it... Long story short Josh went above and beyond to help us and fixed our truck...Thank you so much.

Very knowledgeable people. Very helpful and friendly. Would recommend this location to everyone. Great job.

Great Service As Well As Friendly Staff Got My Oil Changed Tires Rotated & Brakes Checked Will Definitely Be My Go To Place For My Car Needs💯‼️

It was easy to schedule an appointment. They had a great price for a synthetic oil change with their coupon. They serviced my car as soon as I arrived and they were very friendly.

Fantastic service at a ridiculously low price! I could not be happier with my experience and will certainly be returning if I have any further automotive problems.

Great customer service. Very friendly staff. Josh and Abbey were very helpful.

Always have friendly customer service from Joshua and the service team. Excellent service. I will recommend NTB to anyone

Ordered tires arrived for appt. No tires. Told by Josh theyll be on FedEx truck around. Called back at 11:30. Told theyll be there soon. Called him at 3 and listened to him blame me and fed ex for the appointment not being honored. Asking him at what point do they acknowledge they wasted my entire Saturday. Long story short he had zero customer service and hung up on me. Never again!!!!!

Expensive place to do tires and front-end Alignment 520.00 to go there we never showed up for our apartment screw you all

Quick service, very friendly and helpful. The crew answered all of my questions quickly and were very professional.

Had new tires put on my vehicle over the weekend, the experience and pricing was fantastic from start to finish.

The BEST customer service! Joshua was amazing! Cannot recommend this place enough!

5/1/2021 Update!!! I was so excited to see Josh and Alex promoted. Their team is like a well oiled machine. Customer service was extraordinary. There is no where else I would go to get my new car looked at and maintained. A+++. Have recommended them to my friends and family already. Keep up the great work!---------From my first Review:Josh and Alex are wonderful! Always so friendly with excellent customer service!!!!!!!

Didnt take long service was great, friendly people.

I’ve been coming here for about 3 years. It’s a great atmosphere and they don’t take all day to complete the job. It’s always been a good experience when I come to this shop for my cars needs. I’d recommend trying them out.

Staff was very friendly and the nice woman at the front helped keep my little ones occupied while we waited. Above and beyond

Good place to go for car maintenance, friendly staff.

Always been able to pick an evening appointment that I dont have to miss work. I use them because I have the NTB card... They do always try to up sell services which can be shocking to the wallet. The prices could be better but I could just do the job my self.

Josh and Abbey did a great job!! Very very pleased with the way they took care of my car.

I took my truck in there they quoted me on a diagnostic test the lady at the front counter was great after checking out my vehicle they actually did not charge me the full diagnostic price I had some issues with my truck they even admitted that they couldnt do the work there very professional outstanding service I will definitely go there if I need something done to my vehicle

Great service and hospitality from Joshua Trammelle! Always treats me with respect and gets the job done. 👍🏾💯✔️🙏🏾 Thank you!

The staff, technicians, store manager (Josh) are all respectful and take pride in their service. Pricing is very transparent and the work done to the vehicle is top notch. Highly recommended.

Made an appointment the day before for 7:30 to get 4 tires replaced. Arrived at 7:20. Didn’t leave until about 9:50. The gentleman who did my paperwork said they were understaffed but 2 1/2 hours to only change 4 tires when it wasn’t even busy? Cmon now…

My mom and I both took our cars here. My moms car they charged her 1000 for the fix n was never fixed right we had to go somewhere else and they fixed her issues for 300. Mi e they kept adding things to my bill and said my oilpan needed fixed and charged me hundreds and it was still leaking. Over 1800 for.us both and never fixed our issues.

Joshua Trammelle is an awesome Store Manager at NTB Hagerstown. He is very knowledgeable, personable and really takes care of all of his customers. I would definitely recommend Joshua to anyone. Go see him!

Ntb is the place to go if youre looking for friendly and helpful staff who know their parts.

Great service. They took good care of my rims and tires

Shoutout to Joshua & Andrew at NTB Hagerstown! My husbands tires weren’t in stock by our appointment date and he upgraded us to a better tire with a discount for the inconvenience! 🤩 Helps us from making another trip out this way! Very honest & personable.

Staff was a pleasure to work with, service was excellent. I highly recommend this store!

Beware.don’t go to this place these people are scammers went to get a tire repair i was told that i have to get a new tire.I purchased the warranty on the tires last time I was there. When i got the bill i still had to pay $120.with the warranty.they even tried to sell me a battery and 4 new tires after i had my car service at the dealership a week ago with a inspection and told me that everything was ok.NTB Is a rip-off..

Asked for an itemized estimate and did not get a breakdown. Glad I priced elsewhere. These guys are extremely expensive.

Had to go there after blowing out a tire getting on to rt 81 traveling to NYC from Roanoke Va went to another tire shop and had nothing for a Lexus RX.spoke with Alex the service manager wound up buying 4 tires, the car needed them any way she was very helpful and understanding that we were pressed for time and traveling.they were completely booked and had to fit us in, they got us all fixed up in about 2 hours.I cant thank them enough THANK YOU

Great service and prices! Friendly people! Definitely recommend!

Josh and his team at NTB provided amazing service for the work needed on my vehicle. I will be continuing to use them for my car needs.

This post is long but worth the read. The last place that my dads honda pilot was serviced was at NTB. I attempted to change the oil and filter on my fathers Honda pilot that my daughter drives. I normally do my own and could not get the oil drain plug out...😑. After 20 minutes and multiple attempts it (with a breaker bar) would not budge. I was pretty mad, I called NTB and raised hell, Probably not the most mature thing to do. So I called my dad who exclusively deals with NTB and went over after the call. After a brief conversation with Joshua (Manager) i apologized and Joshua took care of the situation. My hats off to the Joahua and NTB crew, they delt with a p/o customer and gained a new customer, me!

I had been to NTB once before, in Frederick, and the service was ok, the prices were about what I expected and, overall, was an average experience. I expected the same at the location in Hagerstown but I was pleasantly surprised when I took my truck there. Dan and the staff were very helpful, knowledgeable and courteous. I had a LOT of questions about tires and alignment, rotation, etc. and to my surprise I wasnt upsold or pressured into extra services or products! I will be returning here with my two other vehicles just for the customer service and attentive staff! Nice job NTB Hagerstown!

Josh and his team are awesome, I am not from the area and they did an amazing job helping with NTBs nationwide coverage!!

NTB a great company they let you know the problem with your car and give you good recommendation on things you need to fix easy in and out the people are very friendly thank you 😊

Havent met the staff here yet, but wanted to share my sons recent experience with the Hagerstown team...Hes begun a summer internship in that area, which is 6 hrs from home and had a tire leak on his vehicle. To aid us financially, a relative gifted the vehicle to us for his use to make this internship less burdensome. Upon recognizing the tire pressure issue, my son took to the internet, contacted the Hagerstown NTB location and accepted an appointment that was approx 2 hrs later. They quoted him an estimated cost of $25 plus tax.Upon arrival, he was greeted and politely guided through his first ever automotive service visit. The assigned technician brought his vehicle around, found the issue to be an exceedingly small screw puncture, repaired the hole, and informed the sales rep that initially greeted my son of the finding and course of action taken.Upon completion, my son was informed of the puncture, the repair, and that there would be no charge for the work performed. Very appreciative, my son thanked them, left the NTB site with alleviated concern for his vehicle, and contacted my wife and I to provide the update.I want to say that I was slightly taken aback. It has not been often that Ive witnessed that type of kindness, far less often from a for-profit business establishment. However, this NTB site did just that. I, too am very grateful...for the delightful experience my son had...for the renewal of trust in the inherent kindness of so many people...and also of course for the cost savings.After pondering this for a few hours, I resigned myself to letting others know about it. I think its important to share with others these experiences. If this results in others trusting the Hagerstown NTB team with their vehicle, I believe its been earned.Hopefully, Ill be able to stop in this summer and thank them personally!

Great business to take your car! They are reliable and won’t try to tell you, you need more than you really do! They look over everything when you bring it in, but they’ll tell you the things they checked and what is good and only what needs fixed. The staff is so professional and kind, they keep you updated promptly about your repair status. Jim is the manager and he is so friendly and easy to work with!

I went in expecting the same old grumpy garage service, but Molly was super helpful, friendly, and knowledgeable. Thanks for the help!!

Stellar crew. Took care of my pride and joy. Walked out happy. 6 star experience.

I come here for most car service. I would not if I didnt like the service.

Horrible. I am a dis-abled senior. They left me stranded for the sake of a simple tire plug. One little screw in the middle of the tread. First the young lady, who waited on me, said they cannot lift my vehicle. The car did not need to be lifted at all. The tire could have been repaired on the car. I have a Pontiac. Im sure they must have replaced millions of tires on millions of Pontiacs. Next she said the tire could not be plugged. WRONG. Then she said I would have to replace BOTH front tires. WRONG.Im going to post, and ask that it be reposted, on every social media site and Yelp. These folks left me stranded over a 3 minute $10. job. I will NEVER forget you folks and you will NEVER get one dime of my money, or business from anyone I know.YOU SHOULD BE ASHAMED !!!! You deserve 000 stars.

Outstanding service prompt and well organized. They get the job done!

Got in and out in a timely manner, awesome staff, great deals!

I highly recommend this place, they can always squeeze me in for an oil change and never make excuses. The new manager Josh always make me feel welcome and with covid going on, he sanitizes the seats and area every time.

This place is amazing. Great customer care.

I waited about and hour and a half for an oil change. I didnt need my tires rotated but I wasnt going to complain about it. At about an hour times the guy at the front calls me even though im sitting in the lobby. He tells me that there is a problem with my tire and that I may not be able to leave. The mechanic could not get the nut off. I tell them to just leave it on then and i will fix it another time. I made my appointment online for a certain type of oil and was not given what i asked for. The price came up and was not what i was expected to pay. it was less. So I didnt question it until I looked at the invoice. I had waited long enough that I did not want to wait any longer for them to drain the wrong oil and give me what I wanted. I am not saying not to go to this place. Their prices were better then anyone else around. They were nice but not fast and gave me the wrong item I ordered, I personally will not be returning ever again. I would rather do it myself, but because of certain problems we have had I was forced to have someone else do my oil change. I will never let that happen again.

Kudos to Alexx!!!Very patient and professional!!! Went there to get warranty work on tires purchased from another company out of town. She was VERY patient with the person I was with and explained (repeatedly) how the warranty works and discounted the tire replacement even though she didnt have to.

The service provided was done quickly and efficiently! I strongly recommend if you need tires they are the place to go

They HOPED something they did should be ok but it wasn’t yes they fixed it after but it messed other things up !!! I’ll never bring my car here again

Amazing service every time I come in. Josh always goes above and beyond! I won’t go anywhere else for my service needs.

Joshua offers top-notch customer service again and again. I dropped my sons car off for tire replacement at last notice before close. Joshua and the NTB team were able to get the job done by the next morning. He also offered savings on my next oil change as well as alerting me to a $50 rebate. Fantastic tires, fantastic performance and fantastic service! Thanks guys! See you next time. :)

Joshua gets the work done in a timely manner. No appointment they took me right in

Jim and his team went above and beyond their care for us. He was genuinely concerned that the car was not in the best shape. We originally hired him to change out tires and wheel alignment......his team of mechanics more than satisfied out new concerns. We have a new mechanic for all of our needs. His prices are competitive and very fair. Thank you Jim and NTB.