I stopped in with some questions and Tina was very helpful and so friendly! I highly recommend this location
Tina shows me an understanding my questions. Very professional and knows what shes doing. Im giving her 5 star.
Vicky is awesome. Never had any problems, favorite place to rent.
I needed to rent a storage unit at the Marlane Drive location in Grove City, Oh. I was assisted by Kelly who was pleasant and friendly and helped me find the unit I needed. I really appreciate her kindness as this was a bit of an emergency for a family member and I was a little frazzled. She handled everything in a timely manner and I am glad I was able to rent this unit.
Kelly is wonderful!! We were able to get the storage for us right away. Great place, wonderful area and Kelly was full of everything we were doing. Thank you!! 😊
Stopped to talk about my reservation at 2:20 and manager said they were on lunch until 3:45. Couldn’t take 2-5 minutes to talk to me. The business hours are 9:30-6, must be nice to have that long of a lunch break. A customer shows up and you can’t speak with them?! I can’t imagine you will have a lot of people in there that you can’t finish your lunch after. Canceled my reservation, good luck to whomever takes it!
This is not a safe and secure storage facility as we had our unit broken into and we had no notification that ours and others have been robbed. So you if have anything valuable please dont store it here.
Vickie at the Public Storage in Grove City could not have been more helpful! She found us the perfect sized unit and was incredibly helpful in getting it set up. If you need help with storage...she is the person to call!
I needed a storage unit quickly and Vickie at the Public Storage in Grove City was incredibly helpful in getting me set up within 10 minutes of walking in. If you need help with storage in this area she is the person to call!
I am going to be relocating to Columbus in two months. Stopped at this location to inquire about a unit to store my things until I find a place to live. The manager, Vicki, gave me a tour of whats available and explained the contract in full detail. Shes very professional and extremely likable. She knows her stuff!! I will be back to rent a unit from her!
Kelly and all the people in the Grove city public storage is very helpful we are glad we were there I recommend it
Stopped in for pricing and Vicki was very helpful and knowledgeable I will be storing here. Also felt very safe as COVID guidelines were in place.
Vicky was amazing at this location she helped us realize what true size storage unit we would need.
Vicki was very friendly and patient when i got there for my reservation just before the last call for signups. I had credit card issues and she waited patiently until i got it resolved. Thanks Vicki!
The front office lady is extremely kind but the upkeep here is terrible. I have a very bad leak in my unit which has ruined a lot of our stuff and this has been going on since November 2020. Dropped off my key in November and today February 6th 2021she said they still haven’t sent maintenance to fix it. So if you value you’re things don’t come here.
My belongings stayed perfectly safe and dry while they needed stored. The lady who runs this location( sorry I dont know your name) is very helpful and friendly!!
I stopped by this location yesterday to inquire about price and availability. The lady in the office, Vicki, was very kind and patient with all my questions. I need storage in the near future and this will be where I rent. Thanks again for all the help.
I would never recommend coming here to store your things. The first time I came to buy a unit they sold me the wrong key for the unit on filework and we had to correct the paperwork. When I realized this while on was loading stuff into the unit I went to the front desk to ask the manager there and she totally ignored me while she jumped into her car to drive away to go pick up her kid. They never return your phone calls. When i needed a new key and they had to cut off the existing lock, they cut the lock off for the WRONG DOOR! Never give these people your business.
Good place to keep your extras safe and sound. Vicki is a great property manager. Always says hello and makes sure everything is ok.
The property manager at this location, Billi, was great! She was very helpful and friendly. She went out of her way to accommodate us when trying to figure out the best size storage unit for our needs. The facility was clean and the price was within our budget. I would definitely recommend this location!
Patty was very courteous and pleasant to work with. She took the time to go over everything thoroughly. I am very happy with the service I received. The location is easy to access and is well marked and adequately lit.
The unit was ok until I went to get something that was in a box that was soaked and the contents were moldy. They advertise a cheap price but they don’t tell you that you HAVE to pay insurance every month and buy their lock until you’re in the office. I cancelled my debit card and forgot to update it when the person that works in the office left me a voicemail to tell me I had missed a payment she sounded like she was under the influence of something.
I rented a storage unit for my daughter at the Grove City location and Patricia helped us out with everything that we needed. Her customer service was above and beyond. She was an amazing help and you need more employees like her. My daughter and I were very pleased with her outstanding abilities and you should be proud to have an employee like her at your location. Thank you Patricia for your help.
The Grove City Public Storage is clean and well managed. The associate who assisted me with my rental, Patty Cash, was awesome! She was very friendly, knowledgeable and helpful. Because of the great customer service I received I definitely would recommend Public Storage for any and all of your storage needs!
Great service, friendly staff, storage units are priced well in comparison to others in the area. Robin was very helpful and answered all questions without hesitation. Definitely would recommend.
I went there and had a look around. I have been to many storage locations and this one was different. This one was clean and the customer service was fantastic. Billi is a saving grace for this company. She was not as rude as some that I have even talked to at their corp office. Not rude at all in fact. This is a review for the Grove City location only and its purely because of Billi and her efforts to ensure I had an experience that was worth having again. Thank you Billi.
The manager was extremely nice and helpful, totally eased my anxieties, and made sure I had all the information I could need before I left!
Kelly F is very friendly & professional. She knows her job!
Robin was fantastic at this location. She was very kind and took the time to make sure everything was correct with my rental unit and agreement. Robin made renting a unit a very easy and pleasant experience.
I went to this location to look at some storage units. Patty is the manager over there & because of the knowledge & the great customer service I received, I will definitely be renting from this location next month. You guys need more employees like her in all of your locations. Best experience ever!!!
I was looking with a friend, for a unit in this area. It was well kept. The lady we spoke to was excellent in her knowledge about the facility, security, prices etc. Billi Sue,was very kind and hospitable. I would gladly recommend this storage facility. Two thumbs up!!!
Billi is wonderful! Very personable, very knowledgeable, and always very, very helpful! Couldnt ask for better customer service! I am quite pleased at doing business at this location. Kudos and a round of applause for Billi!
Billi and Robin are incredibly helpful and friendly. The site is clean, well lit, and easy to navigate. They made it so easy for us to get into our space that same day! Thank you!
Friendly and courteous staff. BilliSue was upbeat, helpful and answered all my questions. This facility is clean and easy to maneuver through. Units are reasonably priced. All in all a great experience.
My grandfather has had his camper parked here for 5 years and now as we find out there is no security to this place. His catalytic converter was cut off and all the lady there had to say was sorry and thats not their problem. Currently the front gate is broken and anyone can come and go as they please and there are no cameras on site either. Poor service and just a bad place to store your vehicle
Vicki was so helpful and friendly.
This was my first experience renting a storage unit. It was so easy and everything was explained to me. Billi even explained some things a second time when I didnt understand. Definitely 5 stars!
Patty made the whole process go smoothly and worked out all the details ahead of time for us to reserve a spot for our RV. I appreciate the customer-oriented service and how she went above and beyond for us!
Billi is awesome, always friendly and ready to answer any questions or handle any concerns that I would have. The place always looks nice and orderly. Great job!! Definitely 5 stars!!!
The property manager billi, is fantastic. Super nice and had tones on information. Im happy to be renting with them!
From start to finish with the application process Patty did an excellent job informing me on all the pertinent details . Id highly recommend this storage facility for short term usage to anyone .
Jonathan was resourceful, professional and provided a superior experience. He provided clear communication which ultimately resulted in a great experience with him and the company. I was provided information from a booking agent and another Public Storage location representative which ended up being different from the company policy. I explained this to Jonathan when I arrived and without hesitation he got to work on trying to resolve the issue and make calls to colleagues and management on my behalf instead of simply saying sorry I cant because its against the policy. He is passionate about his position and got my situation resolved. As a result, he booked my space and I signed the lease agreement. Highly recommend speaking with Jonathan for your Public Storage needs.
Love my storage unit clean and better than what I thought I reserved. Robin exceeded my expectations. Great service!
The reservation and check in process could not have easier or more well organized. Good value, good customer service, great start!
Absolutely Best Customer Service!! Billie was extremely patient with us and made the move so much easier!! We shopped around and her awesome personality and professionalism made us choose this Location! Huge Thank you to Billie!!
Convenient location, friendly staff and clean units! A little pricey but worth it
Nice clean storage area.
Vicki was wonderful!
Billi is absolutely fantastic!!! This facility in general has been outstanding, but Billi ALWAYS goes above and beyond!!
Ive rented before with Public Storage and had sub par to decent experience. Jonathan at this location provided me with the most professional experience with Public Storage. He was very helpful and knowledgeable of the property as well as the units that would fit my storage needs. Very great experience!
Was really nice to see a new face. Billi was a fantastic help and worked very hard to ensure I had the best of experiences. Thank you a million Billi.
I just stopped in to see about renting a space. Jennifer was so nice (and funny!) and the store was very clean and nice. I didnt end up renting a space, but I know Ill need one in the not-too-distant future and this is where Ill go!
Although it did take an additional day to have my reservation confirmed once the process began, it was very fast and simple. Thanks Robin!
Johnathan was amazing help with getting us a storage unit and even staying over so we can unload our stuff and to make sure we knew how to work everything. Great attitude and customer service work from him.
I needed to upgrade my smaller Public Storage unit to a larger one. Last week, Jennifer kindly explained the rental process and assisted me in choosing and reserving. Today, Katherine was especially patient, friendly, and informative. Thank you, Katherine, Jennifer and Public Storage/24337.
We had a great experience here! No problems at all. Thanks Robin!
Robin was a pleasure to work with. She was very professional and extremely helpful. She made my experience enjoyable working with Public Storage.
Nice employees and well kept storage
Lisa was incredible, but Kim was rude, didnt offer to help with anything, told me it was her property, and generally acted put out that she had to have to do any work.BEST yet, however, is Johnathan!! He went above and beyond in helping me, explaining things I needed to know, and showed me how to pay my bill online. His manner was professional and welcoming, and you can tell he takes pride in managing this location!Im relieved that Kim is no longer there--but even happier that Johnathan is!
Patty was very helpful,kinda down explains everything very well. Glad I picked here to rent!!
Thanks for walking me through the process and making this move so easy and convenient Robin!!
We recently rented a space here. The facility was very clean, staff was very easy to work with and the price was more than reasonable. We will continue renting here in the future. Thanks guys!
I visited this storage facility and rented two units. There was a very professional, knowledgeable, and helpful young lady by the name of Patty who assisted me with the process; because of this, I would recommend this facility to anybody in need of storage
Thank you, Billi. Very helpful and friendly. Very pleased with the service. Thanks again.
Janae was amazing! She helped explain everything and was so positive. I highly recommend this location. Great service!
They add TONS OF HIDDEN FEES. Then they raised the charge 2 times in three months. I asked and they said the had a right to do it. I was able to get the same storage unit at CUBESMART for half the price. BEWARE OF THIS COMPANY.
Great experience, quick and easy. Robin was very nice and easy going.
Friendly and quick service. Kim is very inviting, explains things well, and also has a great sense of humor! The facility is clean and an all around great area. I would definitely be a repeat customer.
This is a Great location. I recently went in to swap out one unit for another one, and an extremely nice lady named Flo was more than happy to walk the property and help me find the right unit for my needs. I highly recommend this place, its affordable and above all else its safe and secure. Right off a very busy off ramp(Stringtown - 71S). Surrounded mostly by industrial/warehouse businesses. Kept fences and working security cameras are always a plus. I will definitely continue to do business with them. Five stars for sure.
Johnathn at store 24327 he was very helpful extremely friendly and had wonderful customer service. Overall made the process amazingly simple and quick got us out the door in minutes.
I had to get a storage unit when my mother moved in to my somewhat small house. We kept the 2 door unit for about 3 1/2 years, until she died. During that time the cost went from $109.90 up to $161.50. Also they do not prorate the last month: I emptied the unit out 2 weeks before the end of the month, which means they could rent it again that month, essentially “double dipping “. The unit itself was fine although we had some moisture damage to books that were in cardboard boxes that touched the cement block walls and the moisture also affected some wood furniture. For the most part the staff was friendly, helpful, and there when they were supposed to be (only once did a staff person ignore me and another person while she drove her golf cart around; and yes, she saw us standing outside the office). There were problems with the entry system not always working, but that was sporadic.I would use a storage unit again, but only for short term as the cost became prohibitive and damage is possible if used long term.
Reserved a storage online. I received a registration email and it stated that they close at 6 and I must show up 30 minutes before closing to sign in. I also received a voicemail saying to call back to verify my reservation. I called back, no answer, was sent through to a voicemail in which it stated to leave a message and someone would get back to me. I left a voicemail at 4:10 pm. I drove straight to the storage unit as I live an hour away. When I arrived at 5:21pm I walked into the office, which smells like an ashtray, and told the woman at the desk that I had made a reservation online. She replied “Well it’s too late to do anything tonight, so you’re not trying to get into it tonight are you.” I told her that my confirmation email states to arrive at least 30 minutes before closing and it was 5:22pm. She proceeded to tell me “They’re wrong, they’re in California they don’t know” I said well I wanted to get the keys tonight so I could bring my things back another evening. She proceeded to huff and puff and sigh at me before slamming her hands in her keyboard, at this point I said “you know what forget it. I’m not going to use a company with employees who act like this.” I refuse to do business with a company that has such poor customer service. If I could give zero stars I would.
Johnathan was a great help. He told me all the options available based on what I was bringing in and gave me options for coverings for my items. I highly recommend!
I needed a place to store my car for while I take an extended vacation. When my vacation was over and I returned to retrieve my car I wasnt able to do so because this facility has limited hours that one can enter. So, since I had taken an Uber from the airport to the facility, to get my car back, I was more than a little disappointed to only then find this out. I tried my entry code several times with no success. There was a customer service number on the entry box so I called that and was informed by Rick that there was nothing that could be done to help me. So, Im out $34 for my Uber and Im stranded because I sent the driver home, not realizing that I couldnt get my car back as I had intended. No one informed me when I first rented a space that I wouldnt be able to get my car back unless I did so during their limited hours. Beware of this if you decide to use this place for your needs. As for me, I wont be going back there again. Billi was my original agent. The lady working the day afyer, when I was finally able to get my car back was a bit haughty when I complained that they should tell people about this policy, she retorted, Well I ALWAYS tell people about that. If thats so then Billi might do well to do the same from now on.
Robin was so helpful today . She answered all my questions and was so friendly and nice .
Robin was very helpful with us through the process and friendly as well
Robin was fabulous..she made this process easy to understand!
Very good service. Friendly and clean
I rented a 10x20 unit. I was greeted by Monica and she was very polite and pleasant to work with. She was very thorough explaining the lease agreement. I would recommend using this facility because of Monicas customer service and the cleanliness of the units and grounds.
Service has always been good thank you Robin
Johnathan was a first rate rep. He went through paperwork thoroughly and efficiently...very good example of what your brand stands for...I will recommend him and public storage anytime anywhere.
Great customer service, Robin is very friendly and helpful !
Was. Pleasant and. Easy. Well. Informed. Thanx. Robin. 👍👍
DJ, the attendant was fantastic! He answers all our questions and made the process painless. The facility is clean and well maintained.
Billi was a great help. Property is great. Thanks Billi.
Very good secure place. And nick from the storage off was very was helpful
Very clean very nice customer service by Robin.
Pleasant service, facilities need some cleaning.
Knowledgeable staff easy processThanks Billie
Billy is who I spoke with she was absolutely helpful beyond expectations she even helped a coworker over the phone with a transfer she was great
Theyre very friendly and helpful. Especially Robin
The service is good and all but thanks to them I had to pay an additional $70 out of my pocket and move a bunch of heavy things by myself. This happened about a couple of years ago.I get the unit and they say I cant use my padlock, that I have to use a specific kind of lock that they sold at a little pricey amount but I understood that they didnt want to be be responsible for a more easily pickable lock so I bought it. This was the lock that they sold me and even had their companys name on it. The thing is, when I went to move my stuff out of the unit, this lock was broke and would not open because a part of it malfunctioned. In no way did I do anything that would have broken it or even damaged it. So I tell the company and they say that itll have to be cut off the next day. Not a terrible issue except that I had already rented a truck and people only had that day off work to help me move. So now the next day I had to rent another truck because the first one was due back. Since this time I didnt have a reservation for one and it was moving season so I had to take a truck that was a little bit of a drive away and the whole thing costed me a little over $70. On top of that I had to move an apartment worth of furniture and stuff on my own which Im sure you can imagine took an excruciating amount of work to do. I realized that it was probably a rare occurrence that one of these locks would break this way, but since it was by their demand that I get that lock and it was them that sold me the faulty lock I figured that they could just pay me the cost of the extra truck and well call it even. I left two messages with the manager and have gotten no response.It seems like this place usually has good service but if they sell you faulty equipment that they require you to have, they will not care what happens to you.
This is about the company not their employees at that location. The Company dont care about their customers. All they care about is money. They go up on their prices every six months. That is crazy when your stuff is just sitting there. Someone that they contract to replace locks and doors ram sack my storage place. Everything that was put in their storage was put in neatly and the good furniture was covered in plastic. After their contractor went in and moved and threw my stuff back in the storage. Furniture is not covered and its just a mess. They did not offer to help me put things in order knowing that I am disabled to go in and go through my things or move the furniture. I am a very sick person and they knew that when I first start putting my things in storage. If I was able to move things I would get a truck and instead of reorganize I would go through my stuff and load it up on a truck and go to another storage. But I know when I go through my stuff to move things out of there alot of things are damaged. Im paying for insurance and they cant help me because they said no one broke into my storage.
Billie is great very friendly and professional. I would recommend anyone in need of storge to come here.
The computer was down so I couldnt rent a storage facility. I understand that these things happen but the reason for the low rating is the staff. When I asked if I should just give up and find someplace else, I was told yes. No apology for wasting my time two days in a row. No contingency plan for computer problems. No emergency paper applications. I did not feel like they wanted or cared about my business in the least. I went to a nearby competitor, Spare Space Self Service Storage, and had a wonderful experience.
Cheryl did a great job of renting a unit. She was very knowledgeable and helpful. She has a great personality and was very easy to work with. She is the kind of person I will look for to do business with in the future.Thanks, Public Storage for hiring people like Cheryl.
Very easy to confirm Robin did a great job
I wouldnt choose another company honestly, great people great service. I recommend going if billi is there because she made it simple.