I’d like to put out there that this dealership was by far the most professional, courteous, and the most helpful of all the places I had been over the previous 2 months. It had been a long process trying to find a truck worth trading mine in for. Even through tons of test drives and lots of second guessing myself I was able to lock a decision in and drive off the lots in a new truck. Eric was the one who helped me out and he was not pushy. He was eager to answer all my questions and was very patient. I will definitely continue to give them my business

Everything from start to finish was amazing! I found the vehicle I wanted online. Michael Stanley contacted me the next day and I drove home later that afternoon! Everyone there was absolutely amazing to work with! I love my new explorer! I will definitely be back when Im ready to trade up again! I highly recommend Smail Auto Group

I loved my experience when I went in to Smail Ford.I was immediately greeted by two men and was directed to John Poole. He was extremely knowledgeable on my purchase of a 21 Ford Bronco that I was lucky enough to take home that same day. He was honest and showed me every little detail of the vehicle and even added me to Bronco Facebook groups. He got me set up with Ford Pass. And was just really patient, respectful, and genuinely caring. I highly recommend this dealership they are family friendly and just overall 5 star kind of people!

Michael Stanley was wonderful to work with. I enjoyed the whole car buying experience and love my new Ford. Thank you!

Best experience Ive ever had when buying a car. Salesperson Brittany was pleasant, knowledgeable and very efficient. Joe at finance was excellent and provided information in a concise understandable manor. Recommend Smail and will shop there again for sure.

1st time at the Ford Service shop. I think first impressions are important. In hospitality, knowledge, honesty and service... well done.You have set the bar very high. In short worth going out of your way for. And this is coming from a jeep owner, I can only imagine what you can do with Ford Bronco... thank you.

Fast speedy service thank you.

Excellent experience with Smail Ford, Jason, Lloyd and Nick! Highly recommend Smail for anyone looking to purchase a new vehicle...

Always great service and staff. Tom and Cory are amazing.

I went there to buy a truck. I found the one I liked . A salesman named Joe was very helpful and answered all my questions. He even linked up my Bluetooth for me. It was a smooth and pleasant experience.

Tremendous experience! The staff was extremely helpful, even when I was difficult. We searched high and low for months for the perfect vehicle, but it was well worth the wait. I was the first person they called when they found a vehicle that seemed like it might be the right fit for me. Brian Ulery was an awesome salesman, and a very nice guy. I would recommend Smail and Brian to anyone in the area looking to purchase a vehicle. Thank you!!

Had routine service performed at the Smail Mazda Service Center. Fast, friendly, reasonably priced, and thorough. Figured Id give them a try since I bought my Mazda 6 here and they gave me more than enough reason to come back.

Worst service from the service and repair center of Smail Ford of Greensburg. Incompetency from simply making an appointment, to actually getting the work done on my vehicle. It was a simple recall fix. However, it became one blunder after the next. Jeff Smail had to come over because it was one thing after another, from the mechanic trying to cover up the issues he created, to putting my car on a lift & lifting my vehicle w/a spoiler on it, up and placing the spoiler into the garage door. It was one of those moments you have to ask through gritted teeth, Seriously, what are you thinking??I will give a thumbs-up to Jewel Springer, the service director, and to Izzy, who were both a great help on the phone.

Been there several times for recalls on my Mercury. Staff is super friendly, and Ive never encountered any problems with their service. Facility is comfortable as well.

I will not recommend this place for anyone. I brought my van here and they can’t diagnose what is wrong. They told me it was a circuit. I paid $285.00. But getting home the van still having same problem. They ask me to bring it bad the second day, I took it there wasting money on towing. They still can’t tell what wrong and my money wasn’t refund back to me. Don’t let them mess your car up here. They are not certified.

Im happy to say that the manger stepped up andMade what started out as a bad experience and turned it around to alot better experience with smail Ford of Greensburg pa Thanks!!!!

Smail Mazda went for inspection appointment was 9.30 done by 10.15 with car wash very good experience

The team went out of their way to help us. They are super friendly and fair. Not the typical salesman/ dealership mentality. Definitely will be back!

Good...was taken care of promptly and with dedication for customer care...I recommend small ford. Highly...thank you

As always a pleasant experience. Kirill, salesperson honored all request checking out two vehicles. He is well versed with the Ford and Mazda vehicles we were looking to compare.He was pleasant to deal with a no pressure sales which makes these experiences stress free.I highly recommend Smail Ford and their team.

Absolutely awesome Salesman. John S. and JD are awesome Salesman. I go there time to time to get my truck washed and either JD or John S. always take care of me, greet me with a smile. Service is second to none. The service team is great.

When I went and purchased my vehicle in 2017, I was treated wonderfully. When taking it back to be serviced Ive never been treated worse. I will never buy a vehicle from Smail Ford again.

Always a great experience at Smail from the Purchase to the service it’s 100%. It’s my one stop shop for My Commercial Truck’s to Personal and Family vehicle’sSee Hal Luther In Commercial Truck Sales. He’s the best from 5AM-5PM he got his commercial guys covered when time is of the essence for us.

We just recently bought our vehicle from Smail Ford and we had an awesome experience. We had the BEST salesman I have ever encountered. His name is JD Greene and to say he went above and beyond for us is an understatement. JD was so attentive to our needs in a vehicle, our budget, and was very pleasant to be around considering you spend a decent amount of time in the dealership when buying a vehicle. JD was so great with us. He always had a smile on his face and was always trying to make sure our experience was nothing but the best. He was knowledgeable of our vehicle and we could tell that he was not your normal salesperson just trying to sell you a car. Every person we encountered while at Smail Ford was great. Because of the outstanding experience and how incredible JD Greene was with us we will continue to use Smail for ALL of our future vehicle purchases and will definitely go back and make sure JD is our salesperson.

Very good experience would reccomnd to others

Everything that needed to be done was completed correctly in a timely fashion.Very courteous

Good service, friendly write-up staff, all important SATURDAY hours!

Always excellent service, courteous and efficient.

I feel that most car buying experiences should be simple and to the point and that is how Smail dealerships operate. they do all they can to accommodate the buyer in every aspect. Professional, trust worthy and never pushy. Jeff Markle goes beyond any salesman i have ever met and Mark Smail has his teams at every dealership as professional and friendly and very helpful. I have been a loyal customer for at least 8 car buying experiences with this last time being a little different I live in North Carolina. I will drive back to PA to Smail dealerships for the next car also.

I was greeted promptly, services performed in a timely manner, and the vehicle was washed after services were performed .... great experience!

I recently purchased a 2020 Ford F150 XL through Brian Ulery of Smail Ford and was both pleased and satisfied with his assistance and service throughout the process. Brian handled the whole transaction in a very competent and professional manner without any of the sort of sales pressure that you sometimes experience with so many card dealerships and sales persons. He was very knowledgeable about the vehicle and responded to my questions clearly and throughly. If he wasnt sure of the exact answer to a question, he also didnt hesitate to say so and to seek out and obtain the correct answer before responding to make sure that the information that he provided to me was complete and accurate. He clearly enjoys and takes pride in his work, he communicates effectively, (especially in promptly following up communications), and he represents his employer responsibly, effectively and with clearly genuine courtesy. I rarely (if ever) do online reviews, but Im not only compelled to do one on this occasion, but to also strongly recommend Brian to other potential customers of Smail Ford. And given that Im doing what may be my first (and probably my last and only) online review, Ill add that I also found the service and assistance of Nick Breault, the finance person at Smail Ford, to be equally courteous and competent. I also commend Smail Ford on the quality and content of its website, which was both user friendly and had the specific information that I was looking for right upfront.

Great sales people. Great service.

Great work environment.

Ive grown completely dissatisfied with the service at this location; my patience has expired.My current notable issues:1) I live in Churchill and go to this dealership because I purchased my Explorer there and get a discount on my annual inspection. However, it far too often ends up I have to return due to parts not available, missed work, repair not complete or poor customer follow up.2) Until this last service call series, I dealt with a Service Rep that seemed not to be completely up on the details and neglected to return phone calls or communicate. He is no longer with the company and I expected the service experience to improve. This time I return, sit and wait only to find that the incorrect part was ordered (parts not available).3) I asked for my Sync version to be reviewed to determine if an update was available. The Service Rep made note of the request to no avail (missed work). I consulted with Ford Co. on my own to complete the update myself.4) I indicated that my brakes were pulsating, particularly when braking downhill. I was told the rotors were turned; my brakes still pulsate while braking downhill (work not complete AND paid for during checkout).5) My plan is to let Service know that the braking work is not complete when I returned to have item #1 completed when they call to inform me that the CORRECT part has been received; Ive yet to have received a phone call (poor customer follow up).Prior to this latest round of service, I had water leaks in my sunroof that took 4 trips to finally get that resolved.I can count on getting the were looking for your type of car and want to make a deal phone calls from this dealership. Those are consistent as it seems those are the methods that bring quarterly profits to the dealership. Yet the methods that bring customer satisfaction are lacking with this dealership.

I had the BEST salesman EVER! This was my first time purchasing a car and he made the process so easy and painless. I would definitely come to this dealership again. I love my new truck!

One of the service guys there, Rob is fantastic. hes actually accidentally put me in a bit of a bind, as I was looking into getting a Jeep for my next ride but may have to buy another Ford so I continue to have the enjoyment of working with him to care for my vehicle

From initial contact, during the test drive & buying process, & finalizing the deal, everything was great. Awesome experience with Dylan & John at Ford Store. These guys treated me with respect & worked to get me the deal I needed & the features I wanted. It was worth the 1.5 hour drive from Lawrence County to there. I highly recommend!

Time is our most valuable resource, Mr. John Skowronek not only made time to accommodate me with my hectic schedule, he exceeded my expectations on locating and acquiring my fully equipped new vehicle. I will be a repeat customer and have made several recommendations to friends and family of his professional service, determination, and hard working mannerisms. Worthy of mentioning, the entire staff I interacted with was above and beyond in terms of service, test drives, and financials.

Kirill P. is a great salesman and went above and beyond to get me a Ford Edge at the price I needed it to be. However, when I wanted to leave to think about things before making my decision to purchase the car or not, the manager was called over and kind of used language that assumed I was buying the car, which wasn’t at my price point yet. He said things like, “well let’s just take your license and credit info to get the ball rolling for when you do come back. It will make the process quicker.” I didn’t give it because I wasn’t certain I was buying anything. I left and seriously went through my finances and thought about things. I called back to say I couldn’t do it but that I appreciated the effort that had been made by Kirill. About an hour later, I got a call that my price point could be met on a very similar Edge. I do like my new Edge a lot. I don’t love anything I have to pay monthly on. I will love this car in 72 months. Also, Nick B. in finance does a nice job. He does not take “no” well for an answer, but he wouldn’t have that job if he did. He did a great job making sure that my monthly payment stayed where I needed it to be, but that I’m still getting great coverage with the Edge. I appreciate Smail automotive and their effort to keep me out of other dealerships that day. I didn’t plan on buying a car that day, but I did. Can’t wait to see the new Bronco!

Dropped car off on a Sunday unexpectedly after a problem. Shawn from service called and had car back up and running quickly! Made my life easy!! Thank you!

I have been waiting WEEKS for my vehicle to be repaired. They have given information about what is going on but do not seem to be in any kind of a hurry to get my car back so I can drive it. I do NOT recommend taking your vehicle here unless you do not want to see it for a long time. If you want to check my validity, just call and ask about the Ford Edge. It’s still there. Maybe they’ll fix it for you.

Brian Ulery was timely and efficient in his customer service.He listened to what I wanted in a vehicle and delivered. He is also a very friendly and personable person.Highly recommend him.

Krill was very much into HP cars

Recently purchased a Shelby GT350 from Bud Smail Ford and had an excellent experience. I traveled from out of town and was picked at the bus station an hour away from the dealership by John who was super easy to work with and had a great experience. Joe and Nick also made the experience very pleasant as most of the business was taken care of beforehand over the phone. Would highly recommend!

Bud Smail Ford of Greensburg PA has a communications issue. My daughters 2014 Ford Escape broke down on the way to Pittsburgh from Berks county with apparent transmission failure. The vehicle has ESP plan and covered the towing to the dealership. This was on a Friday evening. The following day she had to call the dealership for a status report since no one had called her. The service writer advised her to rent a vehicle from a local Enterprise office (ESP coverage to 10 days). She called them later and was told the unofficial diagnosis was a transmission pump. It took 3 weeks before the vehicle was brought into the shop for official diagnosis and another 3 weeks before repairs were complete. Meanwhile no one called her with an update. Either she or myself has to call for status reports and each time received an apology and told to stay in rental and that it would be covered. Long story short they did not cover her rental and she received a large bill from Enterprise. The only call she got from the service advisor was to let her know the repairs were completed. Not the way to do business!

Chris at Smail went above and beyond when my keys went permanently missing and I found myself stranded 2.5 hours from home (with a vehicle that I was unable to start).After an hour of back and forth phone calls, Chris was able to call a Ford dealer local to where I was, and talk them through how to make new keys for my vehicle.Prior to his call, all of the local Ford dealers in Ohio had told me they were unable to assist until sometime next week. Thanks to Chriss persistence, I was able to get two new keys made and programmed so I could be home to my family that evening.

1st issue started whenever my ford vehicle needed work done under warranty. They had my car for 2 weeks and let me go one full week without a rental. I had to call back numerous times for updates on my car and often was told the service tech working on your car is out for the day, convenient. 2nd I decide to give this place a try and once again BEYOND DISAPPOINTED I was hoping to get in a new vehicle but I had a credit app submitted for one in specific and a sales lady just kept running my credit on numerous different vehicles because she “thought that’s what I wanted” go elsewhere.

I would recommend anyone to Smail Ford everyone there has a good attitude towards everyone. Service dept. Very knowledgeable and are willing to take the extra to help you out.Keep up the good work!!! Ps you need more people like Rob Corbet he goes well and be on to make sure you have a pleasant day there

John, Rob, and Derek are wonderful. At all times, I have found them to be courteous, professional, and most friendly. A great group of fellows who convey an enjoyment for the work they do.

The entire experience from start to finish was superb! The sales person Brady was attentive and a pleasure doing business with. The sales manager Joe is equally as fantastic! The entire process from start to finish was smooth, fast and fair! At Smail Ford it is clear to see they value their customers. I will be coming back for my next car!

A couple phone calls to the professional and courteous staff at Smail Auto Group and I had a sweet ride delivered. It arrived with every bell and whistle I ordered at a great price. I was pleasantly unsurprised as it was my 2nd flawless lease from them. Great Job!

Everyone was very nice and took the time to show my wife and I things about my vehicle

Decided to down size. Swapped out my 2016 150 for the new Ranger XLT FX4.Im totally satisfied with my decision choosing Smail Ford. Brittney was Sterling!!! Totally went out of her way to make sure that everything was perfect!!And a major thumbs up to Jeffrey in the trade. Definitely recommend dealing with the Smail family in the future.Thanks 👍👍👍👍👍.

Same day service and completed quickly..

I needed a key and it was made quick and easy.

Did a great job on my F-350 truck. Very happy

The team at Smail Ford makes buying a vehicle simple, quick, and fun!

Brian exceeded my expectations during the entire process. It literally was the easiest, most stress free experience I’ve had with a dealership.

Didn’t feel like I was getting the usual car sales man pitch. Took the time to accommodate me.

I had a very good salesperson who went above and beyond to help me and put me in the right vehicle for me, When Im ready to buy another vehicle I will come back and I will refer all my family and friends to shop at Smail.

Needed a service tech to hook my car up to a computer and pull a code for my keyless entry on my car. Talked to a guy named Derek, he helped me out and in less than 10 minutes came back with the code and didn’t even charge me. Other dealerships wanted upwards of $70 for that. I highly recommend this place. Very friendly staff.

Excellent car buying experience. Sales and financing were on the ball and as efficient as i have ever seen. Well worth the 130 mile drive. Kudos to your staff Bud Smail

They are great. Very pleasant place. Did great work on my car. I would recommend anyone go there, they will get the job done, they wont give up till they do. 😀

I love Smail Ford Service Center. Generally one technician, Bob takes care of my needs. He is always very professional. He goes out of his way to work with my schedule and make sure my cars are safe and work is only performed when needed and with my consent.

Awesome guys in parts dept. Very helpful and great customer service.

10/10 would go here again. Got a recall done for my father on a truck he bought from here and got in and out in a jiffy. Very nice amenities like coffee, vending machines, and comfy seating. Also liked theybhad it decorated for Christmas, looked very nice.Only one downside was encountering some ex-bullies from school here that seem to still hold a grudge, throwing shade and making things up from a distance like usual, only to their fellow employees this time, but no matter, Id still buy a car from here though hopefully a proper sedan or coupe if Ford ever brings those back. Not into suvs or cuvs or any of that. Hopefully Ford is saving their money and cooking up pure electric city cars for this market.

The service was not up to the standards that I have experienced at this dealership over the many years that I have been coming there. In review I spent $3,496 in March and April of 2018 having work done on my Mustang. This latest appointment was for a state inspection and I made a simple request, to have the lug nuts on all wheels loosened and reinstalled as I could not loosen them at home. I was told when I picked up the car that the request had been taken care of. After the service, and another expenditure of $119, I came home and broke a tire iron trying to loosen a lug nut. Other lug nuts were just as tight. I had to go to a tire dealer to have them loosened. The request to loosen the lugs nuts WAS NOT honored. Very disappointed.

Thank you for notifying me that I needed an inspection next month and completing it a month earlier during my oil change. Also thanks for helping with my door key pad. Great service and communication.

My wife and I were just about ready to head down to Smail Ford when our baby decided she needed a nap. I told my sales rep that we would have to postpone things til later in the afternoon. He said, How about I bring the vehicle to you and save everyone time? I gave him my address and within half an hour he arrived with a comparable vehicle for us to look at. My wife and I were able to make a decision right from our own driveway and no hassle with the kids at the dealership. Thank you Bud Smail and associates for making this vehicle purchase one of the easiest Ive ever had. I will return in the future with any other purchases that I need.

I am Handicapped was always treated differently in the many years of dealing with buying a car new or used. They Treated us with respect and they have a great Inventory to choose from.. This is the Fourth Vehicle we have bought from Smail Auto Group .. You cant beat the deals and the salesman John Is always helpful.. The Smail family is GREAT!!!Thanks John and Gina

Excellent service. The entire Smail organization is outstanding. Im in the car business and deal a lot with other dealers. The Smail dealerships seem to hire all the right people. From there detail center, parts department in all there dealerships, and service centers. I also know people that work there in different areas and they tell me that the Smail family takes excellent care of them. Only thing I dont deal with is the car buying part lol....but Im sure its excellent too. Highly recommend doing business there at any of there dealerships...

Worst dealership I have ever dealt with, it all started when I called to get a price for leasing a new f150. I was told a price which I felt comfortable with then when it came time to do the paper work the price doubled. Please avoid this dealership, huge waste of my time.

All of the things that needed done...recalls, and a state inspection were handled well by the service department. I would like to commend the service rep I dealt with...RJ. Great guy, great job. Thanks

The people that work in the service department are some of the most knowledgeable and nicest people I have ever had the opportunity to deal with. Bob went out of his way to take care of my truck!!! I would recommend your service department to anyone!!!Thank you

Had to take the work vehicle in. Staff I met was cordial and pleasant. Car done in reasonable amount of time.

In recent years I have dealt with many of the local Ford Dealers in the area and have been thoroughly disappointed with the over all service...from the repair(s) (or lack there of) to the follow up call from the service writer/manager. That being said...as a representative of my company (Bobcat)...I decided to give Bob at Bud Smail a shot at getting us taken care of.....It was the best move I could have made!! Bob in Ford service has literally been Johnny on the spot for us seeing to it that we are taken care of in a timely fashion and ITS DONE RIGHT THE FIRST TIME! I appreciate the fact he understands that our vehicles are the way we go out and make a living and gets us up and running with minimal down time and the fact that he takes time to go over the repair being made with us prior to any work being done! Great Job!

My truck was finished in 2-1/2 hours. It was the best service Ive had. My technician did an excellent job.

I bought my truck at Smail Ford and I have never gotten it serviced anywhere else. The prices are reasonable and the service men are very helpful and timely with getting your vehicle back to you. I would definitely recommend them!

My battery went dead in my 2015 Ford Escape. After getting it jumped, we drove to Advanced Auto in Greensburg who wouldnt help due to the battery location in the Ford Escape and then to NTB who wanted an outrageous amount due to battery location. We then decided to drive straight to Smail Ford where Derrick B., Director of First Impressions met us and immediately took care of us with zero problems and half the cost of NTB. Derrick had our car washed and was very friendly, helpful, and went above and beyond. Smail Auto is a place that cares about their customers, and that is evident by the people who they have working for them! Thanks Derrick, and Smail Auto. We will be back.

I have a used Ford and I never feel pressured here to spend money on fixing things unnecessarily like at other garages. They remember me every time and give great customer service. The techs and the shuttle driver and anyone that comes in the waiting room is super nice and says hi. Bob is my guy and I will keep coming back here for service as long as possible!

Easiest time I ever had purchasing a new vehicle. Barry Was the best.

Professional friendly service. They took good care of my car and me too.

I have bought two vehicles from this place. The first was a mercury tracer that the transmission went out in after 2 weeks of owning it. Was replaced and rebuilt 3 times by Smails garage with the last one about to go a year later before trading it in. Fast forward to 20 years later. Bought a 2012 mustang with 1500 miles in 2017 for 18500 while it was only worth 14000 retail price anywhere else but the mileage was the excuse. I picked up the car after signing it. They didnt even wash it before I got it off the lot. One month later, the convertible top was leaking. The end links were also needing replaced. Which was weird since it was supposedly ford certified and passed a full so many point inspection. End links were replaced. The top was not fixed correctly. My vehicle sat for over a month while that was supposed to be done. A few months later, I had to take it back because it had a hollow knocking in the rear. The sway bar links were bad and the top was still leaking. This time my car was in the garage for 4 months. During this time... it sat under a tree with leaves and snow for the duration of winter. It was jammed in between other cars so close you couldnt barely open the doors. One of the service people took it home for the weekend because he wanted to enjoy the convertible with his family. I did get the car back fixed but there were a few scratches that I ended up having to buff out because my previous service guy no longer worked there. The last time I got it serviced, I got it back but for the first time... I was charged 100 despite having a warranty and never getting charged for anything previously. After driving home, I got out and noticed a dent in my front wheel well. A ding. When I called, they said it couldnt have happened there and basically told me i was beat. As luck would have it, my car was hit a week later causing more damage to the same side of the scratch, so it was fixed. Also, I had a good friend go there with his new Taurus SHO and when he came to get it after it was serviced, the steering was out of whack and there was an extra 300 miles on the car when he got it back. Smails only seem to prioritize their biggest customers who have money and push everyone else to the end of the line. Family business... so employees get walked over and suffer for bosses who dont know their jobs but have family ties. Use them at your own risk.

Very good experience! Staff and service was excellent!

It is a wonderful experienceVery Professional treatmentThis is the second time and they did a great jobKeep it up-- GOOD JOB

Small made the process of trading in my truck and buying a new one very easy! Mike Arhernt was professional and knowledgeable and led me through the process seamlessly! Many thanks to Mike, and the financial team for making it happen!!! Thank you !!!!!

Bob Evancho is always my service person. He does a great job telling me what to expect. He tries to make sure my bill doesnt kill me by making sure I use my coupon for oil changes etc. I trust him and will always ask for him. He treats me very well.

I have always taken my vehicles here for service and never had an issue until recently. There is one specific service guy who is completely incompetent and didn’t even know the ford dealerships work with ford warranty . He tried telling me I need to reach out to the warranty center myself and file my own claims. This was completely wrong information. He was extremely rude and advised he would have his manager call me and of course this never happened. I had another interaction with this same associate a week later regarding something else and again very rude and misinformation was provided. Still waiting for a manager call. I will be getting service done at another ford dealership going forward.

Super happy with my recent experience thanks to Nick in financing and Nate in sales! They saw I needed help and worked hard to make sure I was satisified beyond my expectations! Very professional but friendly as can be! They may have just turned me into a Ford guy!

I had a very unusual financial situation and the people at Bud Smail Ford very understanding and willing to work with me. The sales and finance staff were very professional and willing to answer any questions I had. Could not be happier with the entire experience.

3rd vehicle in 6 years. Experience was awesome as always. Evan is a great salesman. Will definitely be buying any future purchases through here.

My experience as a Smail Lincoln customer has been a nightmare. While Derrick from the service department ROCKS (HE understands customer service and is amazing at his job), I would not recommend this dealership to anyone. My bad experience started the day I bought the car (misleading me on the features that were on my car and then recording a wrong VIN on all of the paperwork) and has included things like...someone damaging my car when it was in for service and not telling me (and then the sales manager saying it wasnt a big deal), selling me a $500 piece of equipment that doesnt do what its supposed to, delivering my car (after servicing it) to the wrong location, and having my car for 2 weeks trying to figure out how to fix a recurring problem (I should have imposed the Lemon Law). The worst part is nobody from the sales department (including the sales manager) never took the time to offer a sincere apology for my awful experience. Spend your $52,000 at a dealership that will value you as a customer...this place does NOT.

I purchased my 2018 Ford F-150 from Nate Cunningham on March 15, 2018 and couldn’t be more satisfied with the service I received.Prior coming to Smail I test drove a used truck at Luther Ford where the service, if you can call it that, was appalling. I was lied to about the payment until I went back to finance and saw the real numbers and then had my keys held hostage as they tried to pressure me into a deal. With that experience it was safe to say I was gun shy about the vehicle buying process.Nate provided a no pressure experience and I felt that my needs were his number one priority from the moment I walked through the door. He gave me options, shot straight and by the time it was said and done I was driving away in a new F-150. Throughout the process all of my questions were answered promptly and the entire process was a breeze.Everyone from Nate to the finance department was prompt, polite and professional. The service I received at Smail Ford was top notch and I would happily suggestion anyone to check them out if they are in the market for a new vehicle. Thanks Nate and the team at Smail Ford!

Best experience in a very long time. Staff was knowledgeable and friendly, but not pushy. Will use them again for my next vehicle purchase.

Great Service Staff! Everyone was very helpful and knowledgeable.

Dealership worked with me and gave me what I needed without hassle. Very happy with the vehicle!

Repaired the escape, runs like new.

The battery on my 2016 Lincoln died today. The remainder of the factory warranty is still in effect!!! Pulled in and drove away with a new battery, covered totally under warranty!!! Quick and easy!!!!

Smail Ford did a great job in servicing my F-150, I am 100% satisfied with the service and their staff.

Fast, efficient and professional. Refreshing experience.