The Service Team at the Cadillac service department was top notch! Brandon went above and beyond to help resolve my issue as I was visiting from over 500 miles away and made sure I was able to get back home safely. My car was transported back to me fixed. I am so happy with the service team and I Thank You!

I brought my Buick in for an inspection and a Auto Butler. I left it the night before my 9:00 am appointment so they would have it before 9:00 am. I was called about wanting to add some filters that needed replacing. I told them to go ahead with it. I then said that I would need the car back early in the afternoon. I was told that should not be a problem. At 3:00 pm I called because I had not heard anything from the dealer. They did some checking and said the car should be back from the auto butler around 4:00 pm. My wife missed an appointment because she had to wait and take me to the dealer to get the car. That is why I brought the car in the night before. I was then promised the car early afternoon, not 4:00 pm.Why make an appointment if they can not preform the job in a reasonable time. It looks to me like it takes 7 hours to do an inspection and auto butler? That is unacceptable!!! The only reason I take the car back to Smail is because I dont know where I can get an auto butler done and I have already paid for them. The auto butler is done ever 6 months. I have two left that I have paid for. Once they are done I will never deal with Smail again. They have no respect for there customers time at all. I can guarantee if Feherty had brought a car in it would not have taken 7 hours.

Worked online and through texts. Gave very accurate trade in value with text pictures. Applied online for credit app and only took 20 minutes to agree on deal. Car will be ready tomorrow and fantastic overall experience. Great working with Jeff Hobbs. Low pressure and calm deal.

Very accommodating. I accidentally came in a day early for my appointment. I had my toddler with me and instead of telling me to come back they worked it out to get me a loaner that day & even gave my little one some cookies for the ride home.

Tyler was great to work with and I got a fantastic car. I always go to Smail Mercedes to buy my vehicle. They make the process so easy.

I checked out the cars online and was promptly contacted by Dan in sales. We chatted and he answered all my questions about the automobile I was thinking about purchasing. We made an appointment for me to come and test drive. Since I was traveling over an hour to get there he agreed to let me know if the car was sold before I could get there. There was no extreme pressure from anyone to make a decision. I was even contacted a few days later to see if there were other questions I may have had once I started driving it as there was a lot of new information given to me about the operation of the new auto.

Just bought my third vehicle from Smail, same dealer Paul G is my guy. Hes sold me every car fr there, and I love everything about how he handles my stuff. I wanted a certain vehicle, but he was able to find me a better one and one that I was going to be able to get financing for. He explained all my options and reasons why one wouldnt work versus the other. Very flexible. He was even able to find out info that an other dealer didnt disclose on my trade in. Paul Gelet, your my favorite!!!!!!!

Went to Smail Auto in Greensburg and had an awesome experience. Chris in Sales was fantastic and answered every question that I had. There was no pressure or intimidation to purchase the car and he was helpful during each step. I will be sure to send business to them in the future!

Anthony and the team at Smail Mercedes are second to none. The are professional courteous and take their time to ensue you get what you’re looking for. I wouldn’t go anywhere else!

Traded one car for two and had an excellent experience! Staff are friendly, knowledgeable, and from start to finish we couldn’t have been happier. Looking forward to having them there for any future service needs for both vehicles.

If you need a car ….go to Smail they’re amazing to work with and they make it happen. My salesman, John was friendly, knowledgeable and helpful. Rick, the finance guy, was amazing and got me a great deal. I work across the street and let all my customers know it’s the place to go for a car.

The service dept was great! Mike delivered first class experience! I will definitely return for my next service needed and will send my friends.

Very personable employees and low pressure atmosphere!

I needed a car but was sick to my stomach knowing I would HAVE to talk to a salesman after I doing my research, waiting for specials, discounts and walking the lot for hours after they were closed so I wouldnt feel like I was being watched, poked, and pressured unable to look and compare at my own pace.Of course to test drive between the 2 cars I had chosen the night before after hours, that I wanted to test drive I knew I would be speaking to someone.... well in less then 3 minutes into conversation with Jeff Hobbs my Smail auto group sales consultant, my anxiety was lifted. There was no pressure for test driving, no pressure to look at others, went over extra kia smail cash I was unaware of and surprisingly got me more money for my trade in. No pressure was put on me to reveal how much I was going to put down on it. It was a better shopping experience then 75% of even the simple retail stores that still remain in places like the mall or plazas. I definitely recommend Jeff Hobbs as your auto group sales consultant, I was lucky enough to find him at Smail Kia

I had my vehicle at Smail Acura for service. Everyone was outstanding from the time I arrived till the time I departed. Comfortable waiting area with refreshments, kept me informed about my vehicles progress and the complementary wash and vacuum is a nice touch.

Smail Auto, and Damian took care of me big time. I went up there just to see if I could find something I liked, and Damian found me a truck and got me in it. Not only did he get me in the truck, but I was having issues with the bank that gave me the loan, and for the next few weeks he worked to fix the problem, and then on top of that he got me a slightly better deal than they gave me the first time. I highly recommend Smail Auto Group and their people if you need a new car or truck, they will take care of you

I went to Smail for to sell my 2014 Mustang.I have known the Smail fsmily for years. I was insulted by the buy offer I got from John Hahanna. I took my car to another dealer and sold it for more than $5,000.00 from what I was offered from Smail. I dont know if he thought I was stupid but you lost a deal and possibly another deal in the future. I am truely upset with Smail dearlerships

I bought several vehicles from Smail Auto. I was recently considering buying a new F150 until I seen that they are several thousand over MSRP. I cannot believe a dealership as big as Smail Auto Group needs to price gouge their customers during a vehicle shortage. At least their competitors are selling at or below MSRP. People will remember their greed after the shortage is over. Enjoy it while it lasts.

As a returning customer of the Smail Automotive Group I know that I will have the best expertise and service to make my car buying experience perfect. My recent purchase was in one word “easy”! My vehicle trade was valued properly and my sales representative Mark Pelchen’s expertise was off the charts. He knew details about the car that I would have never thought about asking. All of this is the reason I continue to return to Smail Automotive for my vehicle needs. Thank you for another great car buying experience!!!

Mike is a great sales guy super honest and friendly! Came all the way from Cleveland to get a car from him and he treated me with respect and kept me updated and sent lots of detailed pictures of the car I was interested in buying.

Incredibly easy to deal with! Paul my sale consultant was really nice and worked us a deal that I was happy with. Over all a great experience from beginning to end!

I was so pleasantly surprised by how nice everyone at this group was! I thought their prices were fair and they met my expectations! Lloyd was so easy to work with! I ended up being there a little while cuz they were so busy but I didn’t even notice. Joe was the only finance guy there and he said they’ve just been nonstop selling cars which I totally believe! I would definitely buy from them again!

What a great experience I had at Smail Auto groups Mercedes dealership. Scott Stinson and C could not have been any better, they were both professional, kind, patient, and had a listening ear. Not once did I feel pressured or intimidated, it was a pleasure buying my first Mercedes. The SUV was shining like a new diamond when I pulled in. C was so patient in teaching me about all of the bells and whistles so that I drove away feeling confident and safe with my new Benz. I would highly recommend both of these employees as they were Top Notch and did their jobs with a smile and a positive attitude. THANK YOU so much for making a stressful situation not so stressful!!! 5 STARS for sure!

They make car Buying or Leasing as seamless as possible! Thank you Smail!

It was a pleasure working with Scott on my first Mercedes purchase. He made sure to walk me through all of the details of the car, both inside and out. Took the time to have me test drive different cars and find the right fit for me. The financing process was seamless and the easiest experience that I have ever had.

Buyer beware!Smail of Greensburg delivered a loaner car to a family member’s home (after burning up an engine on a botched oil change).The employee left a backpack in the car that contained a fully loaded .45 (full clip and 1 in the chamber)!It was found by a 9 year old girl! (Video evidence taken.)Smails reaction was disgusting!!!

Very good experience with Scott, purchasing a used/ little mileage on car. Thorough and helpful and went out of his way to have an extra key fob made for me. Rick, with financing also very helpful. Thanks a bunch!

Nice place for a dealship. Dropped off the truck, went to IHOP came back truck was done. Friendly staff, good prices

My experience at Smail Mercedes Benz was excellent. The sales staff were very knowledgeable and courteous. It was a pleasurable experience and I am very pleased with my new Mercedes.

Simply the best car buying experience that I have ever had in my life. IMHO. The nicest most knowledgeable hardest-working folks in the business. Special shout out to Chris & Joe for my 75th anniversary Jeep Unlimited Wrangler Rubicon Hard Rock Edition. The Red Jeep.

Excellent process, very relaxed and enjoyable. JV and C, whom we dealt with, did exceptionally high quality work and were helpful in all matters. This is our first purchase, not our first shopping, at Smail MB, and we have had excellent experiences at other Smail auto group locations.

I have had my 95 Mercedes-Benz SL500 expertly maintained at Smail for years.When my family needed to replace our Ford Expedition EL, we went to Smail where Michael Stanley took care of us. Michael went above and beyond in helping us appraise our trade and find our next family vehicle. He was courteous, professional, good-humoured, patient, and hard-working as he searched for our next full-size SUV. He regularly kept us updated on incoming used-vehicle inventory and searched tirelessly for a vehicle that met my familys needs and budget while never pressuring us. I cannot say enough for Michaels selfless efforts to help my family.Thus, we will continue to be loyal Smail customers and, when we need our next vehicle, we will surely seek Michael Stanley at Smail who sets a higher standard for customer service.

Completely satisfied. This is the service for a newly acquired MB GLE 350.

My salesman, Brian Ulery, was excellent throughout the car buying process along with the whole team. They were honest and transparent and truly cared about my needs as the purchaser. Answered every question I had and helped me secure financing that fit my situation. Very happy with my Mazda6, thank you Brian and everyone at Smail Auto! I highly recommend them.

I recently had surgery and my vehicle needed serviced, My car salesman who has become my friend through the years did not want me stranded so he came and picked up my car so I was not stranded .I purchased my car in 2014 ....Keep in mind when your buying a vehicle, what customer service personnel does this especially in the world we are living in now....Having said this, I highly recommend Jeff Hobbs when purchasing your next car as he goes above and beyond .

Service team is top-notch. Always excellent. Even got me in and out on a busy day.

Had a rocky experience., but they fixed it and they were very helpful

Very knowledgeable, friendly staff. Helpful without being pushy.

Quite pleased with attentiveness, knowledge, assistance with our first time purchase of a Mercedes Benz at this Greensburg dealership. Scott the salesman and Mr.Ponteria for tech demonstration were both true, unhurried listeners and imparters of essentials. Both represented this dealership with pride in association, years of service, educating the potential owner. We benefit; we are thankful. Yvonne & Wm Gilmore

I bought a truck off of Jim S. And Jeff M. (Sales manager) Today and was happy with everything and how smooth it was. We had a hiccup during negotiations but they were great about working everything out and made sure customer satisfaction was important. Very kind and easy to work with.

Had an appointment all lined up with Michael Stanley and I even got a text stating the vehicle was available and ready for me when I arrived. I got there and the salesman did not even meet me and the vehicle was out for a test drive. I drove over an hour away.Ended up going to another car dealer to purchase. Nothing worse than a dealer and horrible customer service. Wont be back to this location.

Smail auto group.Absolutely the best car buying experience I have ever had and all the years that I have bought trucks. I am extremely happy with my purchase of a Chevy Colorado the salesman was very knowledgeable with my purchase very helpful with my questions .if anyone is looking to purchase a vehicle please go to Smail auto group they really do treat you like family . 👍👍

We have been getting all of our vehicles detailed by Phil and his staff for many, many years and couldnt be happier with the job that they do. If you take pride in your ride, this detail shop is the best - bar none!

....so, far, so good...just purchased a vehicle! Buying experience was 5 star for sure!

Mike Plavic, sales consultant, was very pleasant. He made sure that my son was happy with his purchase. A great deal on the car he wanted. Extremely satisfied customer. Highly recommend to anyone looking to buy a car.

The collision center did a stunning job on my new pickup truck, replaced everything that needed done and the paint looks amazing, I want to thank the entire team that had part in the job 10/10👏

The service was great!! I worked with Eric and he gave me a great deal on a new Kia sportage!! Also, Joe the financial guy is so sweet, friendly, knowledgeable, and really cute! 😉😁 I highly recommend Smail Kia in Greensburg to anyone looking for a great car and great service!

By shear luck we had the best salesman I have ever dealt with...Bill Campana treated me like I was his mother or Aunt or any kind of family, I truly felt that way. If you are in need of a GM product see Bill you wont be disappointed.

My husband and I were looking for a vehicle that was reliable and could assist with transportation of his mobility scooter. We worked with Damien and he was wonderful. The financing team stayed in contact by text rather than sitting in the showroom while things progressed. We went back for a rotor change and the service was amazing. I would recommend Smail to everyone looking for a new or used vehicle. The are a great group and it was the best experience we have had in our 31 years of car buying.

Overall I am very satisfied with our experience. Our salesman, Mike Stanley, was very courteous and knowledgeable. He took his time to make sure we were happy with the vehicle and answered any questions we had.

Scheduled an 11:30 oil change- 2 1/2 hours later it’s still not done. After two hours I said I had to be somewhere in hour. Took them 10 minutes to acknowledge me when I arrived. A shuttle was offered, but that took an hour. Since I had “have to do” things in the afternoon, I didn’t dare rely on that. Very disappointing.Addendum: while the above was all true, the service department manager, Jordan, was diligent in contacting me, working to make it right, and helping me understand what happened. I added three stars because if his work, and to be honest, they did the work well.

Phil and his team in the detail detail shop are great...good old fashioned customer service, friendly, and accommodating!

Fabulous service, Troy is the best, very knowledgeable and very pleasant to deal with

After 2nd trip for the same problem 1 week apart, the problem was stillnot fixed & service blamed it on their computer for the second time!These trips & the waiting were hours out of my days & still the issueremains! Could they not have attempted to resolve the computerissue before my 2nd trip? They even stated that had been happening!!And so they said they would disconnect the light that wouldnt turn off,but they disconnected the wrong one!

Scott was very helpful in the purchase of our 2021 GLA250. He was very knowledgeable about the vehicle and all that it can do.

Brian and his team did the impossible to get me a vehicle that was scarce in inventory at a fair price. Other dealerships quoted over MSRP collectively. These guys have earned my trust and my business moving forward.

I bought a used Mercedes from Scott Powell. Not only did he make the experience easy & enjoyable, but he also followed up days later to make sure i was happy with my purchase. Smail is an amazing company to work with! Great inventory and even better sales team.

My wife and I have purchased 2 vehicles from the Smail Auto Group, that might not sound like a big deal until you take into account that we live over 40 miles away. We were treated well by sales people dealing with Randy for both. But as you know dealer sales staff treat you well everywhere. Its what happened after the purchase that keeps us going back. The service department at the Mercedes dealership is the best. We been dealing with Mat Nimick for all our service needs we make an appointment and our cars are picked up and a loaner is left for us. The drivers are great usually Richard picks up and drops off for us, nice guy always pleasant. It takes over an hour to get here they are always on time. We purchased something called Auto Butler when we bought cars. Twice a year they pick up a dirty car and it comes back fully detailed, and I mean detailed the car looks and smells like new. Great job by the way they do a complete safety inspection at no charge while they have it. They even catch things like a slow leak in a tire. Great job Mat thanks again

Great team! Anthony Polvinale was down right great. Ask for him when you go there. Entire buying process was very smooth. Very professional. Probably one of my best car buying experience.

Excellent experience with the team at Smail Mercedes. They were nothing short of exceptional. No pressure, patient, and extremely informative. Thank you Scott for helping me find my new car, and thank you to Cologero for walking me through all of the features and functions of the car. I am beyond satisfied with my purchase, and the customer service that I received.

Bought a GMC Sierra that was listed as Certified Pre Owned all over the internet including GMcertifed.com and Smail.com. After getting it home and noticing that one tire was an oddball brand I went back to talk to salesman and was told it was a mistake that it was listed as CPO, now they did reimburse me for a matching tire. My problem is that it was advertised as CPO and I’ve been in contact with GM and Smail over this but can’t get anyone from Smail to ever call me back.Update: Was contacted by Jeff Smail and we went over a few different options of what could be done to make the situation better and we got it settled up, Jeff was really nice about the entire thing and I appreciate his time and concern on the matter.

Always accommodating and easy getting an appointment online. Service is always great and very reliable.

Do not believe their advertised price! I was interested in a used truck they had on Autotrader for the price they had advertised only to find out when I arrived they raised the price over $1,000 dollars. I didn’t think dealerships still used these bait and switch tactics but this one does!

We needed to purchase a vehicle quickly, and Rich Troyan was extremely helpful, and was able to get us the car that we needed in a very timely manner. Smail is an excellent company, and we would continue to use their dealership for our future needs.

Purchased new Mercedes from Smail and it was a very satisfying experience from the sales representative to the management.Thank you!

My son found my Acura TLX online and made contact with salesman. It was a very easy process . Went to The dealership made the deal. I have dealt with BMW for 20 years and I was never treated as well as at Smail !

Oil change. Completed. Staff friendly and competent.

Took car in for a oil change and inspection, while there they notice I had a recall on it before I even bought the car, that was number one, so they had to order the recall parts, I also had a issue with my phone not connecting to car sync and told the cluster needed replaced and that had to ordered - so ok I waited for months till all parts arrived and went to let them put parts in . Showed up and only the recall part was put in and they said they didn’t have the other part for it wasn’t ordered . Number two Then after I complained and few HOURS went by now they found the part . It was installed and after 7 hours of a 1 hour job they had the nerve to say the cost was $$$ and they went though my warranty and my deductible without even asking me . I might have said if ask not to install for I don’t have the money for the deductible. So I was strap for cash because like most of us covid has effected me on money issues . So that’s why I feel they didn’t don’t deserve anything but one star . I’ll never will advertise for them nor will I go to their facility again .

Kirill knows his cars. Very nice to deal with.

Couldnt ask for better service. Steve Kisner was so great to work with!

Service was excellent. Customer service people were friendly and professional.Thanks,Craig Bailey

I would not purchase a vehicle from this dealership under any circumstances. Salesperson was a horrible commutator didn’t return phone calls or text in a timely manner stated he was too busy working with other customers to get back to me. I’ve purchased around 20-30 cars in my lifetime never had a experience like this ever. If I could leave less then one star I would.9/3/2020 The owner responded to my review and stated I would hear from a manager however I received zero communication from Smail Auto Group.

Always a good experience with Smail employees. Attentive, courteous, willing to go the extra mile to satisfy consumer needs.

Met a new service advisor. Chris Brant. Made my day!! Air Force vet. Obviously skilled in conducting himself professionally. Respect and manners to go with his skill in moving work orders in a timely and efficient manner. Quick service done right. Safe and sanitary conditions at this time was appreciated. Received my car clean and running smooth. I must say I bring multiple cars to Smails. Bought three from themNever disappointed. Today was special tho. I met a patriotic and hard working guy who likes his job and people. Ask for Chris ! I will for certain.

I was very satisfied with the salesman who arranged my service appointment and with the professionalism and efficiency of the service dept.

In 2019 I was shopping for new vehicle, was turned down everywhere. Damian said I can make this happen give me a chance. He sure did in the matter of an hour, when It took days to get turned down. Now 2020 looking for a new car for my wife i went back to Damian and yet again matter of and hour i was approved!! Now i may seem a little excited but i didnt give him much to work with. Bad credit, upside down, small down payment. But he came thru!! Never will I go another place to buy a car, and its a 2 hour drive for me!!

I waited 10 years on my Bucket List to purchase this beauty. Scott and Bryan are amazing. Worked with me above and beyond. If you are interested in a Mercedes please stop by Bud Smail. Thanks to all the staff, you are fabulous. I am now enjoying my GLC300!!!!

Great service. Got me in and out in the time that they said it would take. The interior vacuum and car wash with the hand towel drying was a nice touch. Only complaint was the total cost for the 30000 mile maintenance although there was numerous scheduled items completed to my satisfaction.

We bought a used chevy truck.we were told it was wrecked one time and they showed us a Carfax. We went back to trade it in a year later and they told us it was wreck 3 times. According to the salesman jim we paid $5,000 more than the truck was worth. When we tried to get it in for service it took them six months for a appointment. We ended up keeping the truck and unfortunately it was in a accident from the original damage. The insurance company totalled it. We asked to get our money back from the extended warranty after calling for a year and they said no money back. We are in the process of looking for 5 new vehicles and will not purchase a other vehicle from smail! I wish I didnt have to give them even one star.

Go see Troy! He’s the absolute best!

Always a pleasant experience. Friendly service managers, clean setting, a loaner car available— no complaints!

I bought a 2020 Buick Enclave GX from Rick at Smail Auto Group. Rick was very knowledgeable about the features in the Select model. He setup all the features and even synced my phone to the Buick. I would recommend buying any car from Smail. I know that they will stand behind the sale for quality.

I always receive excellent customer service when I visit the service department.Troy is always attentive to my needs.

Great place to get a new car at a fair price.

Great service department...very efficient and courteous..impressed each time I go

Too bad you can’t select 0 stars this place did not even try to help me. I had a trade and cash down and all they cared about was my score.

The staff at Bud Smail Mercedes-Benz Is first class and very professional and knowledgeable about the products they sell and service. I ordered a car last November and the salesman kept me informed as to when the car was being built, shipped, and even unloaded from the ship. That’s the kind of service you can expect from Bud Smail motorcars. The facilities are spotless and in this time of COVID-19 everyone wore a mask and there was hand sanitizer available everywhere. It was a very comfortable experience being there.

Excellent and timely professional service. Much appreciated.

I love being greeted at the service door opening to let you inside protecting the driver from the outside elements. The service staff was quick to pull up your service appointment and verified the service needed. They were friendly and courteous with a gentleman asking if you needed a shuttle to somewhere.

I really liked the sales person that sold me my car. He was very patient and nice.( cant remember his name) I had my car in for service today and everyone was nice even though I was 20 minutes late! They have 3 different rooms to wait for your car. One has a TV one has free coffee and hot chocolate and vending machines and one has COMPUTERS!

I wasn’t sure what to expect with the pricing. My parents get their Jeep done for around $250 so when they said $130 ish I can say I was expecting a sub par full detail. I can say now how great of a job they did!!! My wife’s SUV looks brand new! Highly recommend small fire detailing. I actually have my parents getting their next detail done there and a few friends are going to look to them fired theirs!

Always a pleasure working with Smail. Easy to communicate with and LOVE our vehicle. CS is phenomenal.

Update: Ive left 3 messages in the last 2 weeks and none of my calls have been returned. Positive experience initially but now that theyve sold the car they no longer seem to have any interest in discussing my concern.

I took my Buick encore to Smail for a state inspection & oil change and the services that they add on like tire rotation, i wish i remembered the name of the service advisor that checked me in but he was professional, friendly and got my car checked in quickly, the service that was done was done in a very reasonable amount of time considering the repair garage was was very busy, the service was done correctly, promptly and they washed my vehicle when the repair work was done, I will definately will return the Smail when my car needs service

Always fantastic service! I just love both my service and sales team! I have been a customer for over 7 years now. Bought two cars and about to purchase another!

A pleasant car buying experience. A courteous and accommodative team.

Steve r and Jacob m showed me respect and took care of the situation. Syd the manger kept ordering the wrong part for my car and wouldn’t give me straight answers when honoring the (we owe paper work). Thanks Steve for your help with getting the situation resolved.

As usual everything was great. The staff was efficient and friendly and my car was done on time. Since it was rainy they said I could get a wash another time!Good job today.

My second vehicle purchased from salesperson (John Skowornek). Works hard to find what you want and more importantly listens to what the customer is saying.I will definitely recommend John and Smail Auto. They have earned my future business.

Our experience at Smail Mercedes was top-notch. The entire staff from the GM Bryan Sciarrino on down treated us like family. A huge shoutout to our salesman Tyler Sciarrino for making this the easiest and best car buying experience we have ever had. I highly recommend them!