Smail Honda is one of the best dealerships I have experienced in my 30+ years of buying cars. I just recently purchased my third Honda from Smail and Im very pleased to say that it was the least stressful car buying experience Ive had to date. The sales staff treats you with respect. The SUV we purchased was prepared perfectly and the finance process had no surprises. They even came through with a fair and honest price for my trade-in.I literally kept waiting to argue over something (as I have been conditioned to do that when buying a car). But, it never happened. Just a polite, respectful sales experience.Thank you Smail Honda for making this completely stress free. You are the best!

Prompt service, everything done right. Their lounge is the nicest waiting area ever! Free hot beverages, free wifi, comfy seating and work areas, snack vending machines. And most of all, the feeling of confidence that my vehicle was being well taken care of by their technicians.

I must say that I never had such a pleasant experience buying a car before. John Poole was very personable and helpful. I would recommend him to any of my friends.

Tyler and the team at Smail Honda were great. Tyler answered all of my questions and made a point to actually treat me as a person instead of just a customer. It didn’t feel like transaction the entire time. Everyone was transparent about the process. It was also quick. There were a few snags, but they immediately made them right. The pricing was good/fair. All in all, I’d recommend Tyler and the dealership as a whole. I’d feel comfortable buying a car from them again.

Took my brand new car there after only having it several months because lights keep coming on, and Im having other issues with it. The service guy was very polite, but told me nothing is wrong with it, the very next day after service, the lights came back on... so I guess its just me. Also I do appreciate the car wash service attempt after being serviced, however Ive always hand washed it, and never wanted it to be taken through an automatic wash. So I would have appreciated them asking me to do so, because I would have told them not to! So now I have scratches all over a brand new car. Not happy with my experience.

What a fantastic experience! I dread going to car dealerships, but Justin and Eric made it painless. It was fast, smooth and extremely informative when I was going back and forth between buying or leasing. They both answered all my questions and spent the time to go over all of my new vehicles features. I couldn’t have asked for better service. Highly recommend!!

Vinnie is a friend of ours and we just recently bought our car from Smail Honda - Took it in today for an oil change and he made sure everything was checked out on it and sent it through the car wash. He helped me get squeezed in because I’m always so last minute with things! Everyone at Smail Honda is so nice and helpful, I highly recommended purchasing vehicles from them.

We got a used Odyssey from Smail at a very reasonable price. We had an independent mechanic check it out, and he described it as very clean, inside and out. The salesperson I worked with was very kind, and everyone I interacted with at Smail was helpful without being pushy. They offered me an after-market warranty, of course, but didnt waste any of my time urging me to reconsider after I elected to decline it. They also went to some trouble to make sure that the vehicle came with two working key fobs, which may seem only fair---but my experience has been that not every dealer sees it that way. Overall, I was very happy with my experience at Smail.

Friendly people, good selection and very nice facility. Jason Cowan in sales was great to work with and recommend contacting him for an easy, no pressure transaction.

This is my third vehicle I’ve purchased from Smail. They are by far “Top of their Class” in customer service. They are never pushy, which I’ve always appreciated. My salesperson was Jordan at Smail Honda. Very knowledgeable, and I would highly recommend my friends and family to ask for her. She knew ever question that I asked. I was literally blown away. She’s a keeper.Thank you

Had a wonderful experience this morning buying our new 2021 Accord, Eric was awesome!!!

My salesperson Brittney was awesome she made the whole buying process easy and stress free. I would highly recommend Smail Honda and I plan on doing more business with them in the future. I love my car. Great place! Awesome people!

Smail Honda is always good to work with! AJ in service was very friendly and informative. He kept me updated on my car issues. Greg in sales was terrific to work with in picking my new car! He was patient and kind, and took the time to show me everything about the car! Would gladly recommend Greg Williams to all my friends!

Smail is a wonderful dealership to work with, if you are interested in spending your money on a new vehicle with them…. But not very wonderful or helpful when it comes to needing assistance with repairs on that same vehicle once an accident occurs less than 3 years later. It is quite interesting to see the dichotomy presented from a personal lens, that this dealership is only interested in their bottom line and finding loop holes for reasons why they will not assist you, not at all interested in the customer experience over the life of the car you purchased from them.I will never be back to Smail Honda, for sales or for service, and will be sure to recommend family, friends, acquaintances and professional connections to utilize a different dealership when/if they are interested in purchasing a new vehicle.

Standard Buying Experience, Good ServiceWhen I purchased my vehicle new, it was exactly what youd expect going into a car purchase at a reputable large dealership. They were all very helpful, friendly, and professional. There was also the usual price haggling, which I think is silly.When my mother bought a used car, it was a bit more irritating. There was some back and forth settling on financing and pricing. They had offered a warranty for a higher price, which we declined. The issue was that after applying for financing, they arrived at an almost identical price point without the warranty; which was somehow higher than the offers given just 20min prior. Luckily I had her pre-approved for a third-party loan.The service, however, was always great. They repaired my 2010 accord according to a service bulletin at no cost to me (piston rings faulty, burning oil). They tested the oil consumption a couple of times then ended up rebuilding the entire top end. This was around 2017 when the vehicle had over 80k miles.Overall, its a solid place to go for a new/used car. Just be aware of the selling tactics that have somehow become normalized in this industry. I only gave 4 stars vs 5 because Ive purchased from other dealerships that were more transparent and straightforward.

Aaron is the person to contact. Hes very professional and stayed communicating with me on the status of my car. He put my mind to ease. Hes trustworthy and honest! We need more people in dealerships like Aaron. Thank you so much!

Friend was looking for a new car and Tom her salesperson was knowledgeable, patient and very easy to deal with. He was a great guy and made buying a car a simple process. Two thumbs up

Had my 2016 HR-V in for the Product Update on 7/21/21. Everything was handled promptly by knowledgeable, friendly people. The multi point inspection (free) was greatly appreciated. The waiting area was most comfortable and attractive.

Easy and quick process. When I decide what car I’m going to buy, I spend quite a bit of time comparing makes and models. I do not need or want a “sales pitch” but appreciate all helpful info at a dealership.

Thank you to Curt Greek for making my new Honda CR-V purchase painless and pleasant. He was very knowledgeable and very patient. I love my new car!

Several months ago my friend purchased a 2020 Honda Civic Si turbo. After only 8k miles the battery failed. Brandon in service was able to approve a new battery, which is greatly appreciated. Thank you for the excellent service.

Curt was fantastic to work with. He has worked with my family for years. He’s reliable, knowledgeable, and patient. He makes an experience of leasing a new car seamless.

First went to Smail Honda in search of a new Accord Hybrid. Under present circumstances Smail had very few new cars available and, of course, no Accord Hybrid. The salesman, Greg Williams, told us that he would enter a search for the model we were looking for. We noted that we could wait until the end of the month for a car since we were planning two road trips between the first encounter an the end of the month. Greg was diligent in his search and kept us informed of progress although each report noted a lack of success in locating an Accord Hybrid. Reluctantly, we were prepared to settle for a gasoline engine Accord, but upon next visiting Smail Honda Greg informed us that they had just received a CR-V Hybrid. We test drove that car and were completely satisfied with its performance, features and comfort. Within two days we were in possession of that CR-V. We greatly appreciate the attention we received from Smail Honda and the Greg Williams

Great Customer Service with all the staff in the service center! From making the appointment, service tech and payment desk. I had my oil changed and tires rotated within an acceptable time. I really liked the fact that they keep you updated with the status via text. The car wash was so unexpected and appreciated! Great Team! Thank you.

They always answer any questions and I have never had any issues with their service in the last 10 years.

The only reason I gave it 4 stars is because it took me 2 visits before someone talked to me. They were very busy the first time I entered, I spent 10-15 minutes looking around, in cars, and no one even said theyd be with me in a few minutes. I did return about an hour or so later and Cory saw me looking around again and asked if I needed help. Pretty sure hes glad he did as we bought a vehicle from him! Im very glad I returned and he was super helpful when he realized how serious I was about buying a new vehicle.We love our new Honda Pilot!July 29, 2021Service department review: took my Honda Pilot in to have the mirror looked at.....it shakes when Im driving..a little distracting. Had to order a new mirror. Service was excellent. Love the pull in service, thats so nice. Everyone was very friendly and helpful. 5 stars!

Took my car in for a oil change and tire rotation and they did an excellent job and went really fast! No complaints!

Took our Certified Honda Pilot back to Smail Honda for the passenger heated seat not working. They told us the passenger heated seat doesnt work with air conditioner on but drivers seat does. I told them it doesnt work with the Air off they said it goes to temp. Well it was a cold morning the other day passenger put it on and said why doesnt it get warm. This issue needs fixed it was only a week after purchasing we brought it in. Its absurd we have to fight to get it fixed. We love the vehicle but are starting to get turned away by Hondas customer service.

Ive driven Smail Hondas for over twenty years. The reason for that is simple: great service and professional staff who go out of their way to make car-buying an easy experience. Curt Greek even called my insurance agent to notify her of my new car purchase. Now thats what I call outstanding customer service.

Very professional team and very comfortable lounge. Team members provide explanations to the clients and are communicative and know their work well.

We were from out of state and were having serious car problems. Steve and his team took care of us, fixed our head gasket and radiator in a few days from dropping it off. We called your location on Thursday May 6, to see if we can bring our car there, get a rental to our destination and pick my car back up on the way back to our starting point. they took our car right away. Thank you for the rental that allowed us to get to our destination as well as having our car ready and fixed so we could make it back home safely about 800 miles away. The friendliness of everyone at this location was appreciated. The knowledge was greatly appreciated. If you need service, I recommend taking your car here. My car is an 2004, they did a great job. Too bad this dealer is far away from where I live or I would be taking my car here to receive service. Thanks again to Steve and team for getting my car fixed to help us get back home safely!

Smail is excellent! Service department is fantastic. I will never buy a car anywhere else but Smail Honda

I would 100% recommend Smail Honda Collision Center. The paint on my car was chipping around my back window. The staff at the Collision Center was very helpful and friendly from the very first person I contacted to set up an appointment to the last person I spoke with when picking up my car. The work was completed within the time frame I was given and the process to drop off/pick up my car was completed with such ease. The issue was resolved so well. Moreover, my car was incredibly clean upon return. It was truly a great experience.

Very efficient. Polite and friendly. In and out for oil cange in 30 minutes.

Great service advisors, and knowledgeable techs. fast work and great communication. prices were below what you would expect at a dealership. smail honda is my goto honda dealership without hesitation!

Just bought a new HRV from Eric. Overall great experience. I highly recommend Eric. I would work with him again in the future. Love my HRV!

Best customer service and helpful people Ive had the pleasure of doing business with. Theyve answered all my questions and helped me to understand all services that were being done.

Vinny provided excellent service and kept me informed along the way. I was also extremely satisfied with the Auto Butler team who made my vehicle shine!

We are so happy with our new Honda Pilot. We had Curt as our salesperson and he was Great. He took the time to find out what we wanted and answered all our questions. Smail Honda was very easy to make a deal with. We have bought 2 other Hondas from them and their service department was great to deal with too. Thank you Smail Honda.

Service was great and was completed on time. The service representative (Vinnie) was outstanding!

Buying during covid sucked but they are always great. Love the Pilot

My car was in for state inspection. It was taken in on time. Courteous and efficient service from Brandon.

Great experience, they were very patient with me . Susan is great ! Will definitely go back to get my next car!

The guys at Smail Honda are fantastic. Ive been having issues that no one can identify and they are willing to go above and beyond to get it figured out and fixed. Frank, Kevin, Seth, Vinnie and the names of those that I cant remember are outstanding. I would definitely recommend them to anyone.

Bought my first new car ever from there back in 2018. Less than 3 years later the AC quits working. Called and scheduled a service appointment. I called before the warranty expiration but they could not get me in until after. As a result they would not cover it and wanted me to pay over 2.5k for parts and labor for the repair. Also at the time of the appointment they just tried to sell me another car. Very frustrating as you would think a new car wouldnt break so fast and would last more than 3 years. I then called corporate and have been waiting over 2 weeks to hear back. Still no word from them either. Not buying another car there again.

Rear window wiper broken in a car wash. Called Smail, came into garage, purchased parts and Smail mounted the new wiper assembly. Very well handled.

Great service and I loved that they didnt try to and on a bunch of other setvices.

Very pleased with the service. Jason Cowan went out of his way to see that everything went smoothly. Always had Subarus but this CRV is wonderful. Highly recommend this dealership.

Brittany and Cory were excellent sales people and went above and beyond what one would expect. They felt like family. They were extremely professional and more than friendly. I couldnt ask for anything more. I just hope the new CRv will be just as dependable as they were.

100% excellent. Very professional and nice and welcoming. First time there and was pleased. Relaxing waiting area and top notch quick service. They didn’t try to push anything on me, just there to help. Very clean, and pandemic enforced rules were maintained. I’ll easily return.

Frank and Vinnie both greeted me when I pulled my car into the service bay and exchanged pleasantries. My oil change and tire rotation was done in no time and I was on my way. Thats why I go to Smail Honda. Courteous staff, professional technicians and great service !!! Thank You

Smail Honda Service Department always aims to please their customers. They always let you know what your car needs and work to repair it quickly. I also love the Butler Service!

Smail Honda has the BEST Service Department in Southwest PA. Vinnie Grieco is my Service Advisor. Even tho I did not originally purchase my CRV at Smail, I never ever have a problem getting right in. They are always transparent with fees and necessary maintenances. Won’t go anywhere else. Even take my other car (Toyota) there.

Sales manager Jason Cowan is great to work with. This is my second car with him and third with Smail total. Absolutely recommend Jason and Smail Honda for a great car buying experience. This was a 10/10 for me. Very easy, quick (but not rushed), and informed.

Did a great job and even went for a ride with me to make sure what I meant when describing it. Very wonderful people always. I only ever had 1 bad experience there and it was minor but its the reason for the missing 🌟. Other than that they have always been wonderful and accommodating especially Steve, Brandon, and the 2 mechanics I talked to different times. These people all went out of their way to help without being pushy like some other people. They all worked their butts off the whole time I was there and I was there over 6 hours the first time. Impressive crew and wonderful management

Our service manager, Brandon, was very courteous and patiently explained the work that was required. The waiting area was clean and socially-distanced. Everyone wore masks. Even though the Service department and waiting area were busy, I felt reasonably safe. The work was completed in less than the estimated time, and the bill contained no surprises. I noticed that the mechanic used a hygienic covering on the seat and headrest, plus a disposable mat on the floor to keep the interior clean. Waiting is never fun, but in this case, it was a pleasant experience.

Smail Honda Service Dept did another outstanding job with the service of my 18 Accord. Vinny and Kris both need a raise!!!!!

Vinnie, Kris and John did a great job fixing the a/c on my civic si!! Thank you guys for restoring my faith in bringing my car back to you guys

Amazing service! I was in and out for my inspection lickety split and everyone was very professsional.

Just bought a HRV at this dealer... sales person was nice,gave me what I asked for.... did my shopping on line an went an picked a vehicle! Staff is friendly and understanding, very helpful! Highly recommend!! 5 STAR dealership. Definitely the staff go above and beyond. Cant say enough about staff. AJ is awesome and ladies in service are the BOMB! Thank you SMAIL HONDA of Greensburg

AJ was great! Very helpful!

The service tech (Vinnie Greco) was wonderful. He was friendly and courteous. He explained to me everything they did and what needs to be done in the future. I appreciate the time he took with me.

Love my 2021 Honda CR-V! Smail Honda always does a wonderful job making the purchase process easy and pleasant.

I just had my Honda Fit inspected and was in and out in less than 45 minutes! They called to remind me that I needed an inspection, set the date and time and then I was done so quickly, it was great.

Great experience at the Smail (HONDA) garage! Got my first service down on the vehicle (oil change). I also had an issue with the AC which was covered under an extended warranty. Very friendly staff. A world of difference between my experience at Smail Honda vs Smail Acura, which was not good at all.

The service center personal did a great job for me today .From fast check in, service and explaining the services done.Thank you again.

Justin Thompson was the Sales & Leasing Consultant and could not have been any better at listening and answering our questions! He was extremely helpful and personable.

As always I had a great experience with Honda Village. Brandon is wonderful in the service department and Dale is an excellent mechanic.

Very nice and efficient . Great service

Brandon in the Service Department always takes excellent care of me. He helped out my wife in the past for a non-service issue and was honest about an incident with my car. He and the Smail Group have treated be great.

I had an amazing experience with Smail Honda. My car broke an axel and I was stranded during my lunch break. The part was on a recall due to corrosion issues, but I had put it off and never got it fixed. I called Honda and spoke with Vinny and he gave me a number for the tow truck driver. I had the car towed to them and they had my car back to me in the same day with 2 new axels. I couldnt believe it. My car was ready before I even got off work. They were amazing and it was even washed. Thank you so much Vinny. I really appreciate all your help.

Went to parts department,,very good knowledgeable staff.

Wonderful experience with the staff at Smail Honda. Went over and above!!! Highly recommend!!!

I bought a car from this dealership and had the best experience I have ever had. Very professional and fast. Woukd recommended them again.

I am now leasing 2 Honda CRVs, a 2019 and a 2021. Everybody, especially Brittney, was very courteous and patient while I drove them crazy trying to decide what I wanted. I will definitely work with Brittney and the Smail dealership for my next vehicle.

Excellent sales rep and awesome experience with selecting and buying car. I had one problem when I sat down to sign paperwork finance lady was super rude and she had wrong price and it was pointed out and she started throwing paper around and I could tell she was very upset. Jordan our sales lady was amazing though she gets 5 stars!! Finance lady I wouldn’t even give 1 star she could use a refresher in customer service.

No cars in showroom.. To renew warranty very costly

Working with Smail Honda when buying or leasing cars is always smooth and seamless. Justin is a very knowledgeable sales representative and all-around good person. I’ve leased three cars from him in the last 4 years and each experience went very well. I’ll be back.

Very good experience! Jason was a very nice, polite salesman. He did not pressure me into a sale!! Hondas sale themselves in my opinion!!!

Excellent service! The service team took care of what I needed and they were very thorough in explaining what was done.

Everyone that works here is a pleasure to work with and are so helpful and informative. They really want to be helpful and go out of their way to make things happen for you. Would definitely recommend for shopping or for service.

On Dec. 8, 2020 My husband and I met with Curtis Greek at Honda to test drive a new CR-V. Curt was so knowledgeable and patient with me as he went over all the new features. We were upgrading from a 2012 Pilot. My husband and I truly dread car shopping, but Curts non-pressure personality made the long process much easier. Thank you Curt, for helping us find affordable options, for being so kind and non-pressuring, and for patiently going over all the new options again before we drove away with our new Honda CR-V. We will never lose your business card.

Kim Johnson from start to finish provided me with the absolute best car buying experience Ive ever had. She made me feel so comfortable and at home. I had a very serious wreck which I was recovering from mentally and physically, she understood and was so empathetic and empowering whenever I was at quite a low point. I cannot say enough about how special Kim is. Everyone was very nice to me there, the facility is very clean and comfortable. I would recommend it over and over to anyone looking for a car.

Great service. This is the third car that I have bought from Smail Honda and the second from Tom Sylvester. Ill be back!

The entire experience was fabulous! The salesman was more than willing to let me test drive several cars until I found the perfect one. He was very knowledgeable about all models. The finance man was extremely thorough and explained the warranty. The saleswomen who went over the car was very informative and detailed.

Great experience buying at Smail. Dave was a great salesman and I love the HRV!

Justin T. was our salesperson. We bought a CRV and Justin helped us set up the electronics and explained all the things that the car can do. He is a very pleasant young man and I would highly recommend Justin if you are looking for a new vehicle.

Fast and courteous service.

Great salesperson Jason Cowan! I bought Two cars! Dana Brown in finance was awesome!!!!

Always great service. Steve in service is a professional and always makes me feel good about bringing my car there for service even for a simple oil change.

I LOVE Smail Honda - They run an amazing operation from the sales department to the maintenance department to the shuttles... best customer service and communication ever, best detailing Ive ever gotten... 10/10 all the way around!

I highly recommend Smail Auto! From the purchase of my CRV to the routine services, I’ve never had a better experience with a dealership.

Awesome dealership to work with. Curt was a great salesman and did a great job with my truck purchase.

Excellent service! Thank

Always happy with the service I get at Smail Honda. The staff always treats me great. Many have bad experiences with Dealer Service Departments but Smail Honda is the exception to the rule. The people and the service are why I keep going back.Update: I want to commend Smail and Smail Honda on the exceptional job they are doing to keep their facilities clean and sanitary to protect their customers. Everyone should feel confident in visiting their Service Department. AND they make sure your vehicle is completely sanitized after the work is done.Update (2/25/21): Took my Ridgeline in for Inspection and some routine maintenance. Tech Staff are always friendly and professional. The service was very prompt, I was in and out very quickly. Always a great experience.Update (10/27/21): Took my Pilot in for an oil change and new tires. My Tech Rep Steve was there to meet me and went over what service I had requested to make sure everything was clear. The service was prompt and I was on my way in a reasonable amount of time. It is always a pleasure dealing with the Honda Service Staff at Smail Honda.

Curt gave us a great deal on another CRV TOURING MODEL! This is the 4th time weve worked with him & our 4th great car from Smail.

I had a few services done on my Honda Civic today! As always Brandon was great! Keeps me updated and gets me out quickly. I had auto butler done. My car looks AMAZING!! It always looks nice but today was exceptional!! Not sure of his name! But he does great work!! My car is so shiny inside and out! Just like a brand new car! Thank you for the great job!!!

100% best service!

Smail Honda did an absolutely fantastic job with our purchase. We went in to look at a 2 year old Ridgeline. The team was great in answering our questions and their finance team are top notch. They were able to get a rate for us lower than our own credit union. After purchase, Justin made sure to explain all the bells and whistles as well as call and check up on how the truck was driving. We will be back again for our next vehicle.

We had such a great experience thanks to Greg W at Smail Honda. He was super patient and helpful while we looked at and test drove a variety of different cars. Definitely helped us make a decision and we love our new Passport!