Brought my truck in in July to have a dual exhaust run. I came from out of town- they told me it would be about a 3-4 hour job. I said I will wait with it. 8 hours later I was begging them to quit talking and finish the job so I can leave. I was told he only works fast for good tippers. He asked me to go down the road and grab him a Red Bull- thinking this may motivate him to start working I did. Out of my pocket….the problem wasn’t slow work it was the guy working on my truck had to tell me every story of his rock band career. He would t stop talking long enough to do any work.I understand these things take time. They were well aware of my situation- with no regard for time. And this wasn’t a matter of slow work- just a lazy employee that wanted to fill a day with my vehicle so he wouldn’t have to touch another.And to top it all off I’ve spent over $200 replacing broken hangers and to have three separate holes in the exhaust pipe repaired and it hasn’t been on the truck three months. This shop is trash and I’d highly recommend going anywhere else.If Muffler Man would like to propose a solution I’d be all ears, however my truck will not ever be worked on at this location again.

Im giving this rating strictly based off appearances and customer relations. I was dropping someone elses car off. The man she spoke with was spouting off about aliens, calling it Area 51 and the whole place is disgusting in appearance. They might be great at fixing cars, i have no idea because i wont be taking my personal cars there.

If you can handle the ambience and the environment this is a truly awesome place because the owner is absolutely in a class by himself.

Extremely helpful and always cheaper than quoted

I dropped my truck off at noon and was promised a quick turn around and a cheap price if I was a good tipper. I came back 5 hours later and the guy that claimed to be the best and the hardest worker there hadnt even moved my truck. Worst experience, worst service ever, wasted an entire day on this company, do not go here. (3 time Afghanistan war veteran here)

Did not even take the time to sell me a tailpipe too busy as what I was told so I would not bother stopping hereI was not looking for an install just wanted to purchase aPipe

Joe is always very friendly and makes every customer feel like they are of the most importance and muffler man on 28th and Buchanan are always 100% honest and trustworthy!! Keep up the good work guys ill always come back and do business with you! Thanks again Bill 2003 Envoy

Overcharges and dont fix the original problem. Manager is over worked, over stressed and very unprofessional.

Great service! They were slammed busy but were able to check my car out quick and get me fixed and on my way.

Dealt with Joe from the first phone call to the last, and even when picking up the car. He’s the guy you’ll wanna deal with! Quick turnaround and great guidance on some other items happening with the car, too. Fair price on labor.Save these guys some time & be as thorough as possible with knowing your vehicles issues. Also understand they are very high volume, they move fast and any snags only delay them in the process.Will likely return in the future!

I dont know what the guy behind the front desk is so sad about but he doesnt need to be rude to customers. Took my money elsewhere.

Brought in a ladies car for alignment- on rack all kinds of parts needed- told me if I do the work bring back later for alignment- NO Charge until next time- brought back one week did alignment -test drove it for me $50 dollars out the door- GREAT SERVICE -were honest and helped this laddy in these hard times!!!! will come back again!!!!

I gave a ride to a family member who had his truck there for repairs. He was very satisfied.

They did a good job for a very good price. Joe was helpful and made sure the job was done quick. Brought my car in for exhaust work and it ended up being I just needed a new muffler. Was fixed in two hours on a very busy day!

Went to muffler man at eight am to get my brakes done. They were finished by 2:30 pmTheir Prices were reasonable for a front brake job.

I took my car in to get my muffler fixed. They were very busy but only took less than 2 hours to fix. And the price was very low. I was very satisfied!

Prompt service and fair pricing. The guys were very nice and helpful. Would go again

Joe and the team did a great job today. I had my exhaust break last night and was obnoxiously loud. As an uber driver It wont be long before customers start leaving bad reviews if their ride sounds like a piece of junk. They got me in the same day, had it finished on time and the total price was the low end of the estimate. Ill use them in the future for sure.

I needed brakes, rotors, and calipers done on my 06 kia. I was referred to by a friend after moving to the city, but I couldnt get ahold of them the first few times I tried calling. I started calling elsewhere but all of my quotes seemed very high for what I wanted done. I gave them a call again and was connected with Joe right away. He gave me a quote really good quote right away that included everything I needed and was able to fit me in the same day if I was able to get it there at a certain time. Long story short my caliper ended up freezing and I had to get it towed. I showed up nearly 2 hours late and the team still had it back to me the next day at the price we talked about. Ill definitely be coming here again!

The best bang for your money! Their honest and priced fairly for all services..Ive had all my cars serviced for 40 years with them! I also like their branch in Davison Mi. on the East side ! Their the BEST....

Very good shop. Joe down their really eases my headaches for an affordable rate. A lot of people take their cars here and I do too. I dont let anyone else in Michigan touch my exhaust.

One of the places Ive been going to for many years and glad its still own by the same family Dean is one of the best Guy to deal with hes not going to rip you off hes always been fair with me getting my car fix at his shop

This place is the WORST! I took my Jeep in to be looked at and fixed, $200 later, they gave me the Jeep back with the same problems. So, I take my truck back to them to fix, and they tell me they missed the issue and it will cost another $600 on top of the $200 I spent already. Poor business management. I will never go back or recommended anyone here. I went here, because I thought they would be affordable and theyre just the opposite.

A little unorganized but get the job done and a great price

Nice. Always take good care of me and my car.

Joe got me in the same day to fix my muffler, completed by 3pm at a good price for the service, very happy.

I recommend this shop to anyone, They we’re so friendly, and Prices was outstanding and affordable, I didn’t have a long wait and they did a awesome job

Reliable service at reasonable price. Great set of professionals.

Our exhaust system came apart while heading north on the expressway and we had to make a quick decision where to go. We had some good experiences with the brand in Kalamazoo so we chose this shop. These guys were busy, but it was obviously because their quality work had earned it.They were able to get our car in quickly, and referred us to food within walking distance while we waited.Great prices, hardworking staff, the owner is right there, keeping everything running smoothly.We will definitely be using this shop whenever feasible.

Joe & Florida guy awesome crew

This place socks big time

Dean is very helpful and fair pricing

Fast same day service. A thing becoming rare in these pandemic times. Also friendly and priced accordingly...

Dean the owner is allways there, they give you great advice, do the work you need and want, not push you into unwanted and unneeded work to cost you more money. Far prices good work!

I needed to get a Uhaul trailer attached but the hitch pin was rusted in and these guys got it out in 5 minutes free of charge! Sooo nice! Definitely recommend them for immediate assistance.

Ive taken my vehicles here multiple times and never left unsatisfied. In fact Ive always left more than satisfied. Ive had work done there and not been charged! Not even for labor! It was a quick weld job on my exhaust but that was quite a surprise. Ive recommended this place to everyone that needs service. Good, dependable and reliable. 👍

They were able to help me right away three other places wouldnt help me at all.

Got me in quick and did a great job on my car

All I can say is wow. I was referred to Dean at Muffler Man by a friend and have had them complete several repairs over the last 5 years. Work has been done well, prices have been better than fair and jobs completed on time. My most recent repair was exhaust system on my G-8. It rumbles like it should and is quiet on the highway. Better than stock! I searched high and low for the best exhaust and going to the experts and shopping local was the ticket. Better, cheaper, faster, easier. Thanks Dean!

I received an oil change for $13.69 while I waited. The owner is Dean and he is amazing. He is always happy and friendly. I totally trust Dean to charge a fair price. I have had many repairs completed here over the years and I often wonder how he makes any money. Fair and friendly service.

Had a great experience. It isnt a dealership so dont expect comfy seating. Dean and his staff know their stuff and they charge reasonable prices for their services. On top of that, theyre friendly and always ready to help. Best value for money.

Dean is the best guy! These people really dont take advantage of people and they do a damn good job

Dean and the hard working mechanics did a great job on our vehicles...would highly recommend them..thank you so much Erin Reynolds

Fantastic service!! Great price! Super friendly! I definitely recommend this place.

The muffler man on 28th SE mechanics will make up a diagnosis if they dont know what the problem is. They told me to get rid of my car. I took it to the dealership and they diagnosed and fixed the problem I was having. I gave them 1 star for price. I guess you get what you pay for.

Ive never felt the need to review a place before, but I always have such a good experience here I just have to. Ive only been here a few times, but each time I feel like Im getting a fair price for the quality of work done on my car. I make it pretty obvious that I dont know squat about cars, and Dean takes the time to explain it to me so I understand whats going on. I recently went in for a loud exhaust and a squeaky belt. He said that it wasnt necessary to replace the belt, but he would if I wanted. Knowing that I clearly dont know much, he could have taken advantage of that and replaced it anyway, but he didnt and I greatly appreciate it.

They got that loud noise now my car running like a Bugatti

He was helpful, but the price he gave me for a new muffler for my car ($250) was ridiculous. I can buy them online for less than $100.

I found a new mechanic. This place does everything and they know what they are doing. The staff is friendly, knowledgeable, and helpful.Since they are a full service shop, and I have seen their work, I know I can count on them to do me right every time!

Excellent service, great prices

Good place theyve fixed my vehicles when it needed it and my vehicles has been ready after I get out of work. Thanks to Dean and his crew.

I needed a front brake job done on an older car. I first got an estimate at another shop (I shouldn’t directly mention it’s name, but it’s a chain that is named after three now-dead energetic young men) and it was over $500 and that’s after I talked them down a bit. To make a long story short, I ended up at this shop and Dean quotes me $225 out the door and the job was done pretty quickly and the brakes work much better. Thanks! I appreciate the work and the $ savings!

They told me Friday then that turned to Monday but they did nothing to accommodate me

Haha this place was cool! The lady behind the country was funny and very friendly. They took excellent care of my car at a reasonable price. Great place!

They did my fathers muffler and he was happy 😆

Dean makes sure he gives you the very best service

I was at this location for 2 hours. The owner Craig was the one who scheduled my appointment. When I arrived they made me wait 2 hours just for them not to do it. I asked for some money off before I even did the job and he replied with “you have some nerve huh” he then continued to deny my service after me waiting in their parking lot for 2 hours. The owner does not car about the customers. Wasted gas just sitting in the car and time.

Awesome Job! Car Was Fixed in a Timely Manner. Everyone Was Super Nice. Customer Service Came So Natural. Everyone There Deserves a 5 Star!

This shop is always busy, because people come here and get great service at a good price. So people who appreciate a good shop keep coming back. Honest management and mechanics, fair prices, great service (like really great service). If you need a mechanic this is the shop to use. They can do lots more than mufflers. Dean will treat you right. (If you have a Ford, ask for Bob, he knows his stuff.)

Great service fair prices

Dean is the best! He cares a lot about his customers and Ive been a repeat customer since 2010! Even when my husband and I moved north, we still bring our vehicles here to be serviced. His prices are fair as well. I recommend his shop to anyone! Thanks Dean! :o)

Honest business, great mechanics and the best prices. I’ve been there a couple of times for custom exhaust works and I’ve been never disappointed. Gotta ask for “Pipeinstein”

I have always been very happy with the work that this place does on my vehicles. He is very fair and will not ever take advantage of you. So thank you very much muffler man.

Always diagnose my car correctly when I bring it in. Always done in a reasonable time and at a fair price. Highly recommend, been going there for 4 yrs.

Always are on point with quotes, repairs, and cost. I look to these employees first because theyve gained my trust which doesnt come easy in this industry. I would definitely recommend them.

Went here to get my axle back exhaust installed. They were professional while doing business and I was in and out in under 2 hours. All the employees I talked to had a great attitude and seemed like they enjoyed their job. Very reasonable pricing here too. I would recommend this location any of my friends or family!

Busiest shop in town because they do high quality work at an affordable price. No BS!

If I could give these people -5 stars I most certainly would. I called and ask a particular question and was given one answer, once I got there they gave me a total different answer, when I asked why was I told something different they lied to my face and denied even telling me that they said anything. Totally unorganized, and absolutely why I HATE Michigan mechanics.

I had an amazing experience at this Muffler Man. My brakes were going out and I was scared to drive my car but they stayed after closing to make sure I got new brakes. They said it might take up to 1.5 hours but the job was finished in half an hour and the price was very reasonable. These guys truly care and I will recommend them to everyone I know.

They get the work done and prices are fair

I called and received a quote a couple of days earlier.They were super busy when I got there, but Dean got me in very quickly.Replaced the flex pipe on my car and charged exactly what they quoted me.Got in and out in reasonable time.Id recommend this Muffler Man to anyone.Dean is the man

Fit me in on short notice, gave me a good deal. Fast install, had me gone in 35 minutes.

I am a long time customer of this muffler man. I was always informed of exaclty what was needed for my various vehicles and was always very happy with all of their work! Good mechanics are hard to find! Look no more folks!

The owner Dean is one of the greatest honest man you will ever meet

I took a car for an inspection before buying it. I was told the car was a great car only to find out the wheel was coming off days later. The mechanic says to me “ the guy went down $200 on the car so u could pay us $250 yo fix it”. I think that they knew something was wrong and told me it was fine just to get money out of it smh they are extremely unprofessional and should go out of business

I had the split exhaust from hell! I stopped in on a whim to see how far backed up they were thinking a week or so, and was very surprised to find they could fit me in within 30 min. and the repair took about 40 min. all quiet and working fine. they might look a shoddy, but they do good work at a good cost. and are honest with their quotes. Give them a try and I think you will be happy with the results.05/18/17 New Review:I brought another vehicle to this location, because I had such a great experience the last time. Again I got Fast, Professional, Accurate quotes and Service. No trying to over sell any un-needed repairs, just honest prices for the work that needed to be done, and in a timely manner. They just do good work here. If you have to have work done here, plan on leaving the vehicle, but 9 out of 10 times they will have it finished that day. The Only thing I would suggest is if you have a light or really clean interior put down a seat cover of your own. But all in all a good honest repair shop the does good, honest, and timely repairs! Thats a rare thing to find now a days. 2 different vehicles, varying repairs, and still give them 9 / 10.

Dont mess with them. I believe they create problems that werent originally there and have you pay 4 it. Im very upset with this shop. I have experienced this several times with them with my mother vehicle and mine as well. The place is a trashy ghetto whole in the wall with little to no seating. I dont care how much of a discount u get the atmosphere alone made me not want to get work done. Sometimes saving a little money is just not worth it and this is coming from someone who lives within a budget.The majority of the time people are cramped in there standing shoulder to shoulder. To be honest its not the cleanest facility. I also didnt feel too safe alot if sketchy people hanging around. Update: my mother took her truck to a dealership mechanic and he opened her hood right in front of her and showed her wires that had been cut and misplaced. The hood has not been opened since it left this shop.

They are always quick to get stuff done, super friendly, and great prices compared to other mechanics!

This business is very unorganized, unprofessional and shady. I brought my vehicle at the time and date I was told to by the owner and even still they claimed to have no knowledge about my repair appointment. During my time there I noticed cars scatted every where around the parking lot, the staff didnt quite seem to know what they were doing. In my opinion these are just a bunch of low level guys working on peoples cars. I wouldnt recommend this Muffler Man. Shortly after this horrible experience, I called there Muffler Man in Kentwood and immediately I was welcomed with a better level of customer care and professionalism.

Went in there a few days before thanksgiving when they were super busy, they were able to squeeze me in within an hour and weld on my muffler for me. Friendly and knowledgeable staff. Fair prices and quality work.

This place is awesome! They fixed my resonator and it sounds like a brand new ride. Also theyve fixed my electric windows issues, & changed my oil. Whatever I need fixing all with verrry reasonable prices! I appreciate a place I can rely on like this.

Great customer service!!! Dean is fantastic, came right in and the guys helped me out. Outstanding customer service and they’re straight shooters, don’t try and up-sell you on anything you don’t need. Definitely recommended!

Got there about an hour after open for a muffler for my jeep. Took a little while but kind of expect that for work on a vehicle. Everyone there was extremely friendly and the work was great. Extra tip: bring anyone working on your car some food (donuts). It goes a long way.

I called them 10 minutes before i arrived for a wheel alignment they said bring it by as if they werent busy. I get there and they had a car in the bay and apparently their machine was broken. Super unprofessional and inconvenient

Fairly priced and friendly

Took 3 days to fix my exhaust and was little overpriced but they were really nice

Awesome place. Reasonable pricing. The manager is a great person.

Needed muffler replaced. Came here after reading these reviews. Dean got me in and out same day. Excellent customer service and best price in town for what I needed. I will be returning for future business. Thank You Guys!

Muffler Man is the best,, I needed an exhaust put on my car n they got the job done in a hour and the price was cheap i took my car to another shop in the was talking about $600 n another shop said $363 but i took it to the Muffler man n it was $275 out the door... Thank Guy keep up the good work :)

Great service qoured my a price range between $80 to $ 100 parts costed $50. My total end cost $85 Thank you for a quick repair and great service i will return when needing work done again.

Great service! I had a loud muffler, had taken my Dodge to a dealership and they gave me an estimate of nearly $2,700 with parts and labor. Dean charged me $140 for a new muffler and his repair man Jeff had it done in 30 minutes! Quiet now like the day I bought it!

I brought my car in from a different mechanic that couldnt fix my exhaust leak. Dean and his mechanic pinpointed the leak and gave me a fair price on the repair. Highly recommend bringing your car here, these guys are fair, honest and fast!

They have excellent customer service. I brought my car in at 9:15 a.m. without an appointment, and my converter and oil change was done by 10:30. The only place Ive come by that would do a catalytic converter for as cheap as they did. By the time I left, I had already told a friend to go there.

Great Prices Great Service Great Staff

It is literally the best place to go and the only place that I trust

A ways a great time,very fair prices and workmenship,dean is a great business owner,his crew does a great job on everything do to make your car better than when you brought it in.

My tail pipe on my Hummer H2 broke off right at the muffler after hitting a pot hole on Grand Rapids pot hole filled roads. I called Muffler Man and was told to come in and I could get muffler fixed that day. I came in talked to the owner Dean and he told me it didnt matter if I was rich or poor black or white that he gives all of his customers a good price and he did just that. I received a fair price and my muffler was fixed that day. Good Job.....

They have screwed me over for the last time! I went to get a new muffler and check on why its overheating. Well apparently the back bumper fell off when they drove it in. Now considering its not a rusty car and have had no issue with it before. They rigged it back on and now the trunk doesnt shut all the way...about a 4 gap! Its all jacked up looking! I totally forgot to look at that when I picked it up...they had it for hours!! And now they wont do anythingThey fixed a leak in a tire and when I got on the hiway minutes after picking my car up, I had a flat tire! I called thinking they could come help because Im a mile away they said bring it in...smh. A good Samaritan helped put my spare on as I apparently had the wrong lug wrench.. Well Dean told me my tire was ruined from driving it on a flat...!!!! I got a flat cuz they didnt really fix the leak and as soon as it became flat I stopped and put the spare on. So I pay for them to fix it and when they didnt do it right Rhett blame me and say I need a new tire? What kind of service is that?

In all my 24 years of car ownership in GR,this is the best repair shop Ive ever had! Excellent work, very accommodating/ friendly customer service, and affordably priced.

Mom got an alignment and then day later heard all kinds of noises coming from car. Turns out alot if stuff was loose after getting so called alignment. Place is a joke. Dont go there.