I got regular when I wanted synthetic. They offer no refreshment while you wait for your car except a vending machine. Maybe coffee, which I don’t drink. Otherwise they were really nice and offered a nice discount. I’ll just have to reconfirm the oil type next time.

The sales gentleman Travis was wonderful down to earth guy. He needs a raise. And the service department was great.

Would not recommend purchasing from this Company. I had purchased my vehicle not even a year ago with the understanding that the previous owner had an accident and the vehicle had been repaired in its entirety. I recently brought my vehicle in for some paint touch up and found a different story all together. The repair literally had things zip tied into place. This company has refused to compensate me for the cost of the parts needed and the labor to go with it. As a result, I will not be a returning customer nor would I recommend this company to anyone. They have not been helpful and will do any underhanded tactic they can get away with it.

Had an absolute horrible experience the salesman of course was great day of buying trying to make a sale. The rim on the car had a scratch we were never able to get communication on when to get that replaced as stated when purchased. When we sold the vehicle and trying to get communication to receive the gap money back they never ever returned calls. They do not answer the phone. We finally received the check after about 20 calls and emails and messages and 5 months later. It is by far the worst place to communicate with.

Ben was amazing. Best service we have had after bad experiences with dealers in Fargo!!

Alex made it happen. The team helped the deal work for the Ram truck that had all I wanted. Thanks for a great experience.

They were very helpful and very friendly. Came in for an oil change and tire rotation. Very satisfied

**Revised review: After coming back yet again (against my will after being 3rd party contracted here for a fender bender), I have found one employee very good to work with. Greg was all over the issues I had and was very attentive with my vehicle even offering suggestions I hadnt thought of while awaiting parts. He definitely deserves a 5 star rating. I still cannot write off the issues I have already had at this place (see below), but I would definitely recommend Greg to anyone needing service. **Both the parts and service departments do not care about you! A while ago I went in for an 8$ part. They ordered it and told me it would be delivered to my house. 6 weeks later when I hadnt received it, I went in to see where it was. They ended up giving me the part in the store. No phone call to tell me it was there and no explanation on why it wasnt delivered to my house like I was told. More recently, I went in for a factory defect I found on the car. I was told by the employee that I spoke to (Sarah), that I should expect a call back in about a week from her about the internal Jeep department that would clear the repair. It has been 3 weeks now and I have placed numerous phone calls to see where we stand. Sarah has never been available to take my calls nor has she returned any of the call backs I requested and now my bumper to bumper warranty is set to expire so I will be out of luck. Recommend avoiding this dealer all together and go to Fargo.

Quick and friendly service. They even got me better pricing then first quoted.

Don has been amazing to work with. He stayed in touch with us through the entire process as well as a personal phone call to follow up the next day.

Greg Wicken, Sales Advisor was informative about the service on my car. He provided excellent customer service and great conversation. This is the first major service I have had to do to my car in since having it. The oil pump had to be changed, the check engine light went off, but I now see oil on my garage floor. 3/5 stars because I have to call them about this oil that showing up that wasnt present before. However, to my main man Greg Wicken 5/5 Stars. Ill be calling you about my oil brother!

We worked with Don, he was so knowledgeable and on top of everything! Highly recommend Lithia and Don!

This is the worst dealership Ive ever been to. Half day waits for oil changes even with an appointment is ridiculous. Additionally my vehicle was damaged while being serviced. The service manager promised to fix the issue, but after submitting TWO BBB complaints over nearly THREE years nothing has been fixed. Its been so long, I dont even live in ND anymore, but Id recommend everyone stay clear of this dealership for any service.

Working with Don Sandbothe for the purchase of our 2021 Dodge Ram Big Horn was fantastic. Excellent service & extensive knowledge. Recommend anyone looking to buy a truck to go see Don.

Great customer service, went in for an oil change and to schedule a recall appointment. Oil change took a bit because there were two others ahead of me. I have had scheduling issues with the service department in the past...much better service if you can go in to schedule something. Phone scheduling is always problematic there, at least in my experience.

Worst place to buy a used vehicle. My wife bought a 2013 Chrysler 200. Lasted only a year and the head gasket blew on it with only 76k. Worst part is that the dealership knew about before they sold it. Never again we will purchase from them again

Awesome people working there. Will do business there again!

The sales folks Ive worked work were good. Not high pressure to buy it now. If they have something I like or need, would definitely stop in here again. Bought a jeep back in 17. Went fine. Looked at a cheaper beater for gas mileage but not my cup of tea for what they had on hand. Dont be afraid to walk either if youre not feeling it. I certainly am not going to loose any sleep over it.

Great service, got everything we needed and wanted.

No help didnt even know the price of vehicles. Had to look it up

I had alot of issues out of my vehicle the last several months. I came up from indiana and Landon kundo helped me trade off my old car and get me into something just so I could make it back home.

Great staff. Very attentive. I highly recommend this dealership.

Having to take your Jeep back right after they supposedly fixed the issue.They argued with me after explaining there is more of an issue with the transmission. After it being there for 2 weeks.Now they have decided the tcc is an issue and I need a new transmission. Now Im out my Jeep for another 2 weeks while they get it fixed.So much for having a $650 mo. Payment when I dont even get to drive it for over a month

Great people, great service everytime. Always a great experience. Definately buy a car again from them.

Was driving through on my way home to Canada a couple years ago and blew a wheel bearing. The crew here got me in super quick, extremely friendly and helpful. Unfortunately they didnt tighten up one of (the three) hub bolts, which later backed out and trashed my axle.Regardless, they got me in quick and were friendly when I had a 16 hour drive to get home. Got me back on the road. Cant blame the corp for the individual mechanic that dropped the ball.

Oil change and tire rotation went great

I was working with a sales man there for about a week about a vehicle I was wanting to purchase and drove 8 hours to buy this “vehicle”. He advised that it would be there when I arrived because he held it for me. When I pulled in the parking lot, the sales man came up to me, and told me “Bad news, it sold. After he told me it would be there when we got there. A phone call would have been nice to let me know it sold so I didn’t continue driving there. I was looking at trading a vehicle in so I wasted a trip and put more miles on a vehicle I’m trying to get rid of. If you live out of town, don’t bother making a trip to get a vehicle because you don’t know if it will be there or not.

Place was nice, employees also nice!

I loved the service I received here. Scott went the extra mile to assure all problems on my rubicon were resolved. I never felt like I was without a vehicle while I waited for repairs to be complete. I live in western North Dakota and had to travel to Grand Forks to be taken care of because my local Jeep dealers are not doing a good job. I recommend Lithia Grand Forks 100%.

My vehicle was taken into the shop promptly. Repairs were quoted accurately and work was done on time. Polite and informative help from advisors also.

The sales person was great. We didnt have problems tell after buying the vehicle. We were told that the vehicle had came in just 3 days prior to us purchasing the vehicle. After receiving the mechanical paperwork that they did on the vehicle they had had the vehicle for well over a month. According to the paperwork for all the work that they did on the vehicle and doing the 46 point inspection. The vehicle had been in since September 2nd.We bought our vehicle on October 14th and discovered on October 18th that the hinge on the back window was completely broken. I went into the dealership on October 19th to let them know that it was broken. A mechanic took a look and Jimmy riggd until it could get fixed properly. The parts department ended up ordering the part in an appointment with scheduled for October 26th. On the same day of bring the vehicle on (October 26th) my husband told them that the driver window was going bad. After the appointment was done and my husband brought my vehicle home we discovered that the new hinge they replace on the back window didnt come with a factory bolt. What the mechanic used to Jimmy riggd when we were previously there use the same washer and bolt to fix the new one. They put a washer and screw instead of putting the correct bolt in it. Instead of helping with fix it just said oil it and should be fine.Now I understand that we bought a used vehicle and they were going to be problems with it. What makes me upset is that we didnt even own the vehicle for 5 days when we discovered a problem and we end up paying for it. The total came to $119 for that back hinge that Lithia should have taken care of not us. Then the vehicle gets worse because on October 29th we start to have more problems at the vehicle after owning it for 15 days. we take it in to get looked at and discover that there are seven codes that are bad on the vehicle. Now we have to invest more money into a vehicle that obviously was not looked at properly. They said that they do a 46 point check but theres some things that lead me to believe that they dont check over the vehicle properly. the biggest one is the back window that when we opened it up the first time the window nearly fell out. The other part is that seven codes pop up on the vehicle. The oxygen sensor and both sides are running lean and theres also a plugged valve.Like I said I completely understand that we bought a used vehicle but you would think the vehicle would have been looked over a little bit better than what it was considering how big of a name to dealership is. I wasnt expecting to put in additional few hundred dollars after buying a vehicle from such a big name company.I can honestly say I will never buy another vehicle from Lithia nor will I send anybody to the dealership to get a vehicle.

We brought our Ram in for an oil change and vehicle inspection before a big road trip. When we picked it up, the paperwork showed the checklist that everything was in good working order. We left for our trip the next day and discovered that our windshield washer spray nozzle was not working at all. After having to pull over and investigate the issue on the road, we discovered the fluid was leaking into the hood and they didn’t even top off the washer fluid. This was very frustrating since the checklist showed everything working well. Thankfully, we were able to find a Dodge dealer on the road who took care of the issue for us immediately and in as little as 15 minutes. We avoid buying vehicles and servicing our vehicles at Lithia as much as possible but now, we will NOT bring our vehicle in there again. They don’t take care of their customers and are dishonest about the work they do.

Great friendly service.

The employees that work here are very helpful and polite. They wear masks and stands 6 feet apart. When we went there 16 months ago to look for a new vehicle, they did everything to help us out. We couldnt be happier with our 2019 jeep renegade sport.

I was told that the warranty was being cancelled and they sent the papers to the bank. About a month later, I called the bank to ask if it was still active and they had no idea the warranty was being cancelled. EVERYTIME I call the salesman that I worked with, he never answers. Kinda annoying. When you tell a customer that you have sent the papers to get the warranty cancelled, YOU SHOULD MAYBE YOU KNOW, ACTUALLY HAVE DONE IT. Very upset.

Nice people but super slow!

Love this truck thankful to God Almighty for it best ram I’ve ever owned

Service manager Mark and service advisor Scott as usual make sure that my Ram is well taken care of and I leave with a smile and they have a smile its a nice experience.

Incredible great service! Customer service at all aspects of the business is at top-notch. Jeff Harlow is always available 24 seven to respond to my questions. I would highly recommend this organization for future purchases.

Great customer service. Miracles for Vets appreciates any discounts for when we bring in business for parts it service department. Dropped off a axle shaft to get a new carrier bearing installed today on a Veterans Ram 3500.

Christopher Woodard was very helpful I traded in my vehicle for a Jeep Wrangler and he made the process super easy and fast! Very nice guy.

Horrible experience. Buyer beware. We bought a truck at the end of July and had to have the engine replaced. Thankfully we purchased an extend warranty, but we ended up still paying over $1,000 out of pocket for the repair. The repair took almost 2 months to complete. I’ve never been so disappointed in a vehicle shopping experience in my life.

Super helpful theyre always willing to answer your questions and always willing to work with you

Very poor customer service. Staff is rude and tells lies right to your face . I would never return to this establishment for any reason.

Everyone from sales to service was very professional and helpful. I would recommend anyone to try Lithia.

I have to give big kudos to the guy that helped get my truck fixed. Greg Wicken was very helpful, and went above and beyond to make sure i was happy with their service. I highly recommend you ask for him if you need anything there. He made my angry day go to a good day. Thanks Greg W for all you did to provide excellent service!!

Great place! Scott, service manager, is very good at his job. He is always prompt with answers to my questions and caring about your time spent waiting. Great crew too!

The technicians are well trained, parts staff is willing to help you get what you need, service writers call with updates and when you vehicle is done.

Amazing and fast service! Guys are great to work with and I never thought buying a brand new vehicle would be so easy.

Very nice young men that we talked with!

Beware of bait and switch. They’re not above selling (expensive) broken vehicles, hard sell expensive warranties, and then when your vehicle breaks down in the following days, for them to charge you through the nose to fix it. After assuring you that their warranty they sold you will “cover it” except for a small deductible. Two months waiting for it to be fixed as well. If I could give less than a single star, I would.

Don Sandbothe was very helpful and worked very hard to get me the best deal.

Friendly staff and was always kept updated with what was going on in the service department. I recommend anyone looking for a new or good used vehicle to Lithia.

Consequently, the purchase I made with Lithia: Chrysler, Jeep, Dodge of Grand Forks was a mistake. They blatantly lied about the vehicle being in good condition and ready to go. On the second day, the oil pan was found cracked. Fourth day, the clutch slipped so bad that I nearly blew the transmission on my way into town. Upon inspection the clutch had revealed too have suffered severe damage and needed replaced along with the flywheel; though used, it was the principle of them saying Yes, there is no problems found with the car that fooled me into signing a lemon. I pray I never make this mistake again. Lastly, they dont care about the MILITARY either, they just want that sale. Beware my brothers and sisters.

Typical car dealership. People in sales will lie to sell you a car. When dealing on the Jeep I recently purchased from Lithia, I wanted to take the vehicle to my mechanic for an inspection. Alex assured they had done a FULL inspection and ABSOLUTELY nothing was wrong with it. That full inspections are ‘part of their process on a vehicle only a few years old and they don’t put them on the lot with issues’.My fault for believing people can be truthful. When I called them recently regarding the $1500 in repairs needed, they of course aren’t willing to assist at all. That’s a chance you take when purchasing a used vehicle, but I know now they were aware of the repairs needed and lied about it to sell it.They also filed paperwork incorrectly on my trade in and 6 months later I’m having to meet them to sign paperwork for my trade in. They didn’t even complete the paperwork before they had a driver meet me to sign it, it was just a blank document and they expected me to sign without the information filled in.Shady business, unorganized and poorly managed. Would never purchase from this dealership again.

Had a great time with Ryan test driving cars..

Ben was very helpful. Thank you

I took my vehicle in for an oil change in September. James, the tech that looked at my vehicle did a very thorough inspection and noticed a problem with a gasket. Instead of just changing the oil and moving on to the next customer, James took the time to do a thorough inspection. And because he noticed the issue early enough, we were able to get it fixed under warranty. The entire service team at Lithia in Grand Forks did a superb job taking care of my vehicle.

JR is the best. He answered all my questions and took the time to walk me through my cars features. He always had a smile on his face, followed with funny remarks and a great attitude.Lithia was a nice clean dealership, with excellent service! Definitely would recommend them for your next car buying experience.

Best support staff great sale staff and ours salesman was awesome... Definitely we made a great choice...we will be back again.

My brother purchased a used Vehicle from there. On the way home the check engine light came on. They called the dealership and they told him there is nothing they can do until the extended warranty starts. I believe a place should stand behind the vehicles that they sell at least for a short period of time. Buyer beware

Don was wonderful to work with, great selection of Ram!

The people in the service area are very nice and helpful. Have had a great experience buying a vehicle and having it serviced through them.

Wish zero stars was an option. These people have NO customer service skills, we have been waiting on answers about my 2017 dodge durango for almost 3 weeks. The guy that is supposedly in charge of our warranty case never returns phone calls or messages. My husband has called 2-3 times a day and not one person in the building can give him an answer. Never doing business here again!To top it off the rental they gave us to use in the mean time was never cleaned between customers and there was a rotten broken tooth left in plain sight. This place is an absolute joke

Have lifetime oil changes so have to back to get them done. Coffee and cookies were great. Cant say the same for the service. Car was returned with oily prints on front and drivers door. Just had car washed before going there. The tecnician must be magician to check air cleaner because the air cleaner cover still had water standing in channel from car wash.The service advisor did offer to have car washed, but I declined because we had already been there an hour and needed to get going.Happy New Year

Bad very bad. My son purchased a car from them in February of this year a 2013 Malibu and we have to replace the heads the timing chain stretch and messed the heads up call and spoke with Ryan the service manager was no help at all. He asked did we get and extended warranty. When I told him no he was like its nothing we can do. My son who is in college is left to pay 3,000 for a car he just purchased about 3 months ago.needless to say we havent even received a tag for the car.This is the second issue we have had 3 weeks of having the car had to replace a battery with this vehicle . Poor poor customer service. Buyers be aware of purchasing a car from this dealership. Very unhappy with them VERY.

Very nice...and reasonable time

Chris Woodard “jr” did amazing work. He worked hard to get me a vehicle I am happy with. Took some tome to find a specific vehicle that I was happy with and he did not stop until he did so. I HIGHLY RECOMMEND GOING TO CHRIS FOR YOUR VEHICLE NEEDS! THANK YOU CHRIS FOR YOUR HARD WORK VERY APPRECIATED!!

My first visit here in quite a few years. It was good to come back. Great service from a great team.

My wife and I went looking for a vehicle. Although we didnt get to purchase just yet due to our credit. JR was the best help and really help explain what we can do to take the next steps towards buying our next vehicle! Its been 7 months and he still calls or text us to see how we are doing and if we have any questions. He will be the guy we return to once we rectify our situation.

I had some credit issues and I will tell you what. Junior and his team are amazing worked with me all the way through the deal and after! He even found me a better job lol! top notch team there!

The customer service and curtesy of the employees I was able to work with was top notch. I felt as though they truly cared about helping me and getting my car back to running how it needed to be. Would highly recommend based on this experience I had with all parties involved.

I only give it a 3 star due to the fact that my son was dealing with a salesman there by text on a truck and he made a appointment to view and test drive a truck. We drove over a hour to get there only to find out that the salesman wasnt there and that the truck had been sold earlier that day. The salesman that we dealt with when we got there was very nice to us showed my son another truck of course but it was older and had 40xxx more miles on it.

Bought a 2017 Ram in October of 2017 from Lithia. Fast forward to January 2020. I trade it in for another vehicle. I cancel the extended warranty that still had 2.5 years left on it. I called Lithia and let them know. They sent me forms to fill out to cancel it. I filled them out and sent them back. I called on 15 Jan to ask how long itd take to receive the refund and was told 6 weeks. 26 Feb was 6 weeks. Its now 05 April and havent seen my refund. Ive called multiple times since and have been told the refund is on the way. Its been almost 3 months since i was told 6 weeks. Knowing what i know now id never have given Lithia my business. Would not recommend anyone do business here. Go to Fargo or some where other than Lithia! If this drags out any longer ill be giving the Better Business Bureau a call.

My boyfriend and I went to just look at vehicles as we needed a new family vehicle. We were asking about the Dodge Durango’s. The salesman Don showed us the two options we had. We test drove the first one. He asked what I thought and I wasn’t a fan as it didn’t have the amenities I wanted. Don mentioned when we got back, he would look on the computer for other options. As we sat there making small talk and assumed he was looking up other vehicles in the price range we shared, Don ran our credit scores without our consent. He then came back asking us if we were ready to sign the paperwork. I was appalled with how pushy he was. I didn’t even have my vehicle that I would have liked to trade in. We ended up getting a vehicle that day since he ran our credit without our consent, but as we filled out the paperwork and my bf stepped out of the room, he slid a paper in front of me to make me sign for the GAP insurance, lifetime warranty of oil changes (even though it said 4 calendar years in small writing) and was very pushy. I told him over and over I will wait for my boyfriend, he continued to push me to sign it. I would NOT recommend ever doing business with that man again! He also told me that because I had an iPhone that my messages would not be read to me with the Bluetooth feature, and it does. Also mentioned he would follow up in a week, never did. As a former sales person, I’m all about customer service and the service you provide for u customers and this did NOT satisfy me.

I highly recommend working with Chris W JR to get the perfect vehicle that you are looking for. While I am currently unable to buy right now, he has been a great person to work with while looking the perfect vehicle for my needs. His customer service is awesome.

Great guys! They listen to what you want and get you the best deal they can get for you!×

Took my Jeep in for an oil change, did not call to make an appointment or arrangements ahead of time. They made sure to get me in as soon as they could as I live 40 miles away and even ran it through the car wash before returning it to me! Pleasantly surprised!

Amy Peppin was amazing! She helped me to get the car I’ve been wanting! She’s down to earth, friendly and understands credit issues. She’s awesome! She also helped my son get a car that was decent and will help him get a credit rating so he can upgrade to a newer car and build a credit rating

I worked with junior for weeks if not months through email as I tried to decide what vehicle we wanted. He provided information each time. When we finally decided what we wanted I went in and it wasnt a high stress sales approach like Ive seen at other dealers in the past. Overall it was a nice experience and I would purchase from them again.

Absolutely outstanding!! These guys were able to help me despite the difficult situation I was in! The service was great and everyone was really awesome and kind! Plus nothing feels as great as banging that gong! I will definitely be coming back again!!

Anytime i have had questions about my vehicle or wanted to proceed with buying Chris JR Woodard has taken excellent care of me and my wife. He made sure to work within our limitations and never gave us the run around. If looking for a vehicle this your guy hands down!

Got a call from junior today for my 3 year anniversary for my Truck. Although I moved to Virginia he still calls to see how myself and my Truck are doing. Thats excellent service right there! If you anywhere near Grand Forks do see him today!

My wife and her mom went to buy a car and ben took absolutely advantage of them check engine light abs light the next day car was keyed all the way down driver side want to use touch up paint instead of fixing it right look like they put used tires on the car it so loud you cant even think wanted to bring car back they said no way after 24 hrs so calling bank tommorw to see what we can do

Alex has been a great help in finding my new vehicle. I originally came in to get a new Ram bit ended up with a Charger Hellcat. Fast and room for the kid . Thanks Alex!

I would definitely recommend buying vehicle from Amy! She did such a great job explaining everything in the vehicle to me! Amy made mine and my friend’s car buying experience an exciting one!!

Absolutely top notch customer service and professionals that know what they are doing.

If you’re looking for a new Ram I definitely recommend Lithia. Don and the rest of the staff are helpful and were very understanding of what I was looking for. They made my car buying experience fun and stress free.

Great Experience...

Christopher Woodard sold me my last car. Great guy. Knows what hes talking about.... Great person to have on your team. Would definatley go back and buy from him.

Greg Wicken in service and his team are excellent! Got our car back to us 3 days earlier than expected and really took care of us. I highly recommend giving Greg and his team a chance if you’re in need of repairs.

Great customer service. Todd was very patient and understanding. He answered all of our questions and was very honest with us. He made sure we were well taken care of and went above and beyond to meet our needs. We drove off extremely happy with our brand new Jeep! Thanks Todd!

Chris W ehlped me get my first car ever!!!! on my own. I was sad when it got totaled just 6 months l8tr. BUT then he was able to help me again! and was so patient while i waited on the insurance people. Hes the best!!

Great service Sarah is top notch, an professional, give that girl a raise!!

On a cross country road trip with a little one and a dog and ran into DEF issues with our truck, Sarah got us in immediately and took great care of us. Dillon serviced our vehicle quickly. THANK YOU! Highly recommend service department.

I dropped off the Dodge Ram that had three recalls. I was delivered to Target by a gregarious man whose wife grew near my farm. We had a great conversation.The work was completed much more quickly than I expected, so I was off to finish my shopping.The only thing that would have been better was not having recalls in the first place.

Do not buy a vehicle from this company.

I bought a 2018 Jeep back in January of 2018. My salesman was Josh and that whole buying experience was great. That being said, the service afterwards has been anything but and very frustrating. I had a receiver hitch put on my Jeep as it was part of the deal when I bought the car. A week later after having the receiver hitch put on, I noticed that the bottom skirt of my rear bumper was sagging. I crawled underneath to see why and noticed that the five screws that are supposed to hold the rear bumper fascia on are not there. I thought no big deal, I’ll just call and get the screws and do it myself. When I call i get told that they have to order the screws because they didn’t order them with the new rear bumper that they had to get because of the receiver hitch. Again, no big deal because I had to order a new side mirror anyways. I tell them to ship it to my address. I wait for over a month and nothing comes. Nor does anyone call me. I call back and get told from the parts guy that the salesman and/or the sales manager will call me so I can confirm with them that I shouldn’t have to pay for it as it was part of the deal when I bought the car. Okay, no big deal. No one calls me—parts or sales. Mind you this process is over a 3 month span. Now it’s roughly 4 months later and still no one has called me back nor will the Parts ever answer their phone. So if you’re looking for a car here, it’ll go great. But don’t expect anything to be great after!

Not pushy salesman, Grady and Ben very easy to deal with, great Service Dept.

Sarah was great to work with. They were super busy but she took the time to personally make sure I was taken care of and explained that it would be longer than normal. Work was complete in a timely manner.