Lithia Ford Lincoln of Grand Forks
2273 32nd Ave S, Grand Forks, ND 58201, United States
Lithia Ford Lincoln of Grand Forks
Review №1

I absolutely love Lithia Ford Lincoln of Grand Forks!! Everyone is so helpful and extremely helpful. Service Advisor, Jonathan Christ is professional and goes the extra step to assure quality service. It is a great feeling to know I can trust my car to the service department.

Review №2

Overall a great car buying experience! We went to Rydell and well they ended up with their car back, but the team at Lithia did a wonderful job! From the point of sale Brandon did a super job and was a pleasure to chat with, even took care of us after the sale. Grant in finance did a wonderful job explaining everything, and they all stayed late to close the deal and get us in the new (to us) ride! The only feed back I could give is I wish the detail crew would have fine toothed the interior, and the passenger mirror adjust is off track, BUT the team stands ready to help us fix those things! Would absolutely go back again, well done Lithia!

Review №3

Overall the purchasing/financing experience at Lithia was outstanding. They were fast, friendly and efficient. I am only giving them 3 stars as their corporate policy on used vehicle sales is terrible. When I asked if they had a 7-day or 30-day warranty like other dealerships in town they said that it is warranted until I sign the paperwork. The salesman actually used the example that if the car breaks in two as I drive off the lot that I now own 2 cars, and its not their problem. I understand that I was buying a used vehicle, but for a large dealer to not have the confidence their service guys have addressed major issues on a used car enough that they dont even back it for a week is ridiculous. I am hopeful that the car lasts, but I am not sure that I would go back there again.

Review №4

I strongly recommend not getting your vehicle serviced here; their essential routine maintenance is scary. I took my vehicle here for an oil change, got home, and found oil leaking; see photo. The service department did not tighten the oil plug. For the following oil change, I decided to include a radiator flush. I get home to find radiator fluid leaking because the drain plug is stripped; see photo. The final straw...another oil change with tire balance and rotation. No oil change sticker or resetting the vehicles digital indicator, and the vehicle vibrated terribly, going +65 mph. I went to an actual tire center to discover the balance for all tires are 2-4 ounces off. Waste of time and money, do NOT go here!

Review №5

Sean Trottier stayed late on a Saturday and got me a heck of a deal on a classic Ford pickup!!! Thanks a million Sean!!!

Review №6

I am only giving 2 stars as I have been trying to get ahold of them about a part not working in my vehicle and no one has responded. Their customer service to start was impeccable and even delivered the car to me. But now no one is getting back to me. Very disappointing.

Review №7

Service department was great! Needed an emergency repair, and they took care of me. I would recommend, and I plan on buying my next car here.

Review №8

They were really great to work with!! I would def recommend this place!!

Review №9

Every time I bring one of my vehicles to Lithia Ford for maintenance they provide top notch service. The latest service I had done was a 150,000 mile service on my Monte Carlo. They had suggested it and I had originally scheduled it for the following week, as I was waiting for the oil change to be done the service advisor approached me and said they could get it in that day.I have never had a bad experience at Lithia Ford, all their technicians are very knowledgeable and their service advisors are professional. I would highly recommend their service department to anyone.

Review №10

This place is nice and they were willing to deal with me.

Review №11

Great staff. Service department was quick and efficient. I highly recommend this dealership.

Review №12

Truck leaves oil drops and a puddle after oil change.. Garage floor not happy. This is the second time this has happened. One more and no more services. Just not sure why they cant get it right. They called afterward stating they can take a look.. Blah is how I feel after a few times of this happening. Still love my truck just uncertain about the service. Please wow me next time.

Review №13

Every experience that I have at Ford is like going to our favorite neighbor’s garage! You know that familiar and welcoming feeling?!?! That says it all. Keep up the great customer service Dorian and crew!

Review №14

Oil Change went well and to be expected. Disappointed that Ford has not addressed the shifting issue i have been having for 50,000 miles. Would like to get this fixed because resale will be an issue. Please help!

Review №15

Great customer service. Lithia Ford stands by their product. This will be a determining factor on my next automotive purchase.

Review №16

It was an oil change. Nothing incredibly good nor bad.

Review №17

Me and the wife wanted to thank Nick Bergan for the time. I bought a 2018 Ford F150 STX. The wife bought a 2013 Ford Edge SEL. We absolutely love our new wheels.

Review №18

I bought a SUV from here and I was told I could not purchase my vehicle unless I had the ford protect plan....well I called ford protect and they told me I did not need it. I requested a refund and ford gave the money back in mid may and it still has not been credited to my loan....everytime I call I get a voicemail or no one answers their phone....i am getting really irritated with this company.

Review №19

Lithia Ford of Grand Forks does a excellent job, they know their customers by name. The Service Department gets you in for the repair and back on the road quickly!

Review №20

Sean and Roger took amazing care of my dad and boyfriend I recommend everyone go and just look and if it gonna buy go there they will work with any budget ...

Review №21

Very courteous and prompt willing to find out info if not known

Review №22

Swung through to grab some parts for my ranger, and the parts department lady was quick, professional, and got me exactly what I was looking for!

Review №23

We were very pleased with Lithia Ford in purchasing our new truck .They were more then happy to work with us and get the deal done. We are very happy with our new ford truck we love it.

Review №24

My grandma Mary was in here today and she was so impressed with Trevor and his service! He spent extra time to make sure she was well informed of what was happening with her car and made sure she was comfortable. Thank you Trevor for the amazing customer service!!!!

Review №25

Dar Trottier is the best! He always makes sure we get a good deal and makes us feel special.

Review №26

Took time to explain features of new vehicle I was looking at. Had the vehicle ready and available for test drive when I arrived. Friendly, professional, sales representatives! Lithia Sales and Service showed that they operate, work together as a team when they were able to add a custom option I wanted before leaving with my new vehicle, showing me the option already installed on another vehicle so I could see how it operated before purchasing it, and the part was available and installed in a relatively short amount of time!

Review №27

Great dealership to work with. Many choices and the help is 2nd to none. Nick will find you the car you need and no pressure, that you have come to expect from others.

Review №28

Trevor in the service department did exactly as we asked and the cost was exactly as he quoted. We would definitely come back!!!

Review №29

Worst experience ever had. Will never return there ever again. Would not recommend to anyone 😕

Review №30

Best truck buying experience ever!!! Nick is the best sales person I ever have worked with 👍🏻👍🏻👍🏻

Review №31

It took over an hour to change the oil and rotate the tires with an appointment.

Review №32

Staff kept me informed all through the process of changing my rims and tires. Courteous all the way. Will be returning to lithia ford in grand forks for future needs.

Review №33

Nick was very helpful a trading our lease vehicle in so we were able to get a vehicle with out a lease which is very important to us!!! He was very kind and able to explain thing to us and how everything worked and what was best for us. He took time to make things work for us.

Review №34

Wonderful to work with. Great price for service and tire rotation

Review №35

The only place I go get my Vehicles serviced and they give full details on what it needs or will need in the future.

Review №36

Service was timely and performed as expected.

Review №37

Great Customer Serivce!

Review №38

Austin Parkinson did a great job of helping us pick out our new vehicles and made the whole ordeal as easy as he could!

Review №39

Tony did a great job. Made sure everything was the way it should be before delivery. Tony paid great attention to detail on everything like it was his vehicle. I would highly suggest working with him. Great experience working with him and will go back for my next vehicle.

Review №40

Great experience

Review №41

Easy to work with but had to reschedule our initial appt due to tire machine being broken. Called the evening before to let us know. Second appt, only two mechanics on duty so although tires were put on truck, had to once again reschedule for completion of work (alignment)..

Review №42

Service department poorly organized. Service writer stated to bring vehicle in for service anytime and they would quickly fix problem. Upon arrival he then stated I would need an appointment with the soonest available 3 hours later. Having driven from out of town this was very disappointing.

Review №43

Fast, polite, efficient

Review №44

I love my new truck what a great experience at Lithia Ford during their sales event! They even sold my trade for me!!

Review №45

Wonderful, friendly service! Took care of all our needs in a timely manner. I appreciate all you have done, especially for the inconvenience of living so far away to have my car serviced!! They went above and beyond.

Review №46

Service always top shelf

Review №47

Worst dealership, they take advantage of me on my 1st truck purchase I was 20 at the time and got ripped off. Got a f150 2018 with 65k miles for $54,000 and at that time the prices weren’t to high.

Review №48

My wife and I identified the truck we wanted and inquired online. I was instantly contacted by Austin. Austin coordinated the vehicle to be ready and communicated with me until I arrived. Upon arrival, I was greeted in the parking lot by Austin and we started the process immediately. I had my son with me so it was important to go through the process quickly, but effectively. Ive purchased too many cars to admit the number and felt this was one of the smoothest deals yet. Austin communicated and stayed attentive the entire deal and made sure we were pleased. The finance managers were also great when finalizing everything. I will definitely go back for another purchase. Thanks!

Review №49

Trevor is the best at Lithia Ford. I had a letter for a recall on my vehicle and when I walked into Fords service department, Trevor helped me immediately and took care of my concerns! Thank you so much! I’m a satisfied Ford Customer!!

Review №50

I agree service and people were great!

Review №51

Absolutely awesome service got my wife and I into 2 new vehicles

Review №52

This is the only place I take my vehicle for any kind of maintenance. Everyone is so nice and they take great care of me and my vehicle. I highly recommend this place. 😊

Review №53

I wouldnt trust their sales managers any further than I can spit. I only give one star because zero isnt an option.

Review №54

Ill start by saying that if I could have given 10 stars I definitely would have done so. From start to finish was a FANTASTIC experience. They went above and beyond to make sure that everything was to my 100% satisfaction. I certainly RECOMMEND calling or stopping in to see the crew at Lithia when you are looking for a new or used vehicle. Im CERTAIN that you WILL NOT be disappointed. Thank you very much guys!!

Review №55

Nick did a great job on my vechile :) great service too

Review №56

Great and friendly staff with excellent communication and service. Recently looked at a car online on the website and decided to emal them, that same night i was contacted via email asking about a good time to call, so i asked to be called first thing in the morning, Austin called me gave me details of the vehicle and helped me out with everything, this phone call happened on a Thursday and Monday i was there picking up my new vehicle. Recommend this dealer to anyone interested in buying a new car!

Review №57

I pulled up no waiting. Informed the service tech Tony what I wanted and went into waiting room. Had cup of coffee (pop also available). And presto service was done with a complimentary car also. Completely Satisfied. Answered all my questions and thanked me coming in.

Review №58

Overall, my experience was good. The oil change was a necessity for before a long trip and I was happy with and the gentleman who took my information and checked in on me. He was easy to work with. They were willing to look into other small things that I had questions about and explain what they think it might be and how much it would cost.Items that could have been performed better were as follows; the guest waiting room TV was not working properly and there werent any stocked snacks. As I stated above, overall, my experience was a positive one, I do wish the whole process would have been faster, but the job got done and they did appear short staffed.

Review №59

We came up from Fargo to meet with Carson Robinson, and have been for years. We used to think Luther was better just because it is a bigger store, but weve come to realize this isnt true at all. We just feel like a number at Luther. We are people to Carson, and the staff in Grand Forks and that really matters to us!! Carsons pricing at Lithia Ford is always cheaper than Luthers pricing so weve stuck with him and trust him. Weve been seeing Carson for 6 years for all our vehicle needs. Its great really knowing your sales person, I hope he never leaves!! He has excellent product knowledge, he is always friendly and down to earth. I have always liked his no pressure approach and easy going selling style because lets face it, who likes high pressure sales? I hate to admit it but Carson makes it fun to spend money on cars!! Highly recommend him!

Review №60

Awesome experience ! Very good service. Way to go Lithia Ford.

Review №61

I always have my Truck worked on at Lithia and I am so satisfied with the care I receive with them. The prices are fair. They keep customers informed about the progress of work.I Love Lithia and would not trust my baby to anyone else!Thanks!Liz Wood

Review №62

Quick and easy. Needed a part while I was waiting on an oil change and they had it on hand at a reasonable price. Even showed me how to install it myself. They even took the time to wash the truck after the oil change. Very Happy!

Review №63

Just kicking tires sales staff was friendly

Review №64

This is the one place I dont mind waiting for my truck to get its oil changed. The staff here are super friendly. They are always smiling, and dont mind holding a conversation with you or your kids.

Review №65

Great service team! After taking my car in, they were very communicative over the entire process. After some technical hang ups with my parts, they gave me a loaner car so that I was not inhibited while my car was in the shop, which was awesome. Great people, and great service, got my car back and running. Would highly recommend.

Review №66

Great to work with, I recommend Jay and Grant! Brice was super nice for the financing part as well!

Review №67

Service was really fast, no appointment, 30 min and you done and its a big truck. ++++++

Review №68

Don is fantastic! Simplified the whole process for me & really helped me feel confident in my purchase. He asked the right questions, listened & made me feel like I was the only one shopping today. Impressive!I will be referring friends & colleagues!

Review №69

I was very impressed with the service that I received. The friendliness from the time the express door opened through the time I left. From the employee guiding my pickup in all the way through the oil change process, it was a very pleasant experience. This was my first time visiting your establishment and I will definitely be back in the future. A job very will done.

Review №70

Had the oil changed and tires rotated. They were quick and efficient. Nice waiting area with coffee and soda. A definite thumbs up!

Review №71

Great customer service had an entire engine blow and fixed it fast. They forgot to hook up the lights and auto start and dropped it back off and they fixed our air conditioning noise too and constant apologizes.Nick has great customer and is honest.

Review №72

Nick G and his partner helped us out with 2 awesome cars for myself and parents, got me 0 down and my parents $500 down. Vary happy with my new car was in need of one vary badly and he got me one like he said . Thank you Nick

Review №73

What a GREAT experience! Carson Robinson did an outstanding job selling me my first Lincoln! I have been a die hard Nissan/Toyota buyer all my adult life. At 60 it is hard to teach an old dog new tricks! BUT the treatment Carson and all the other personnel gave me at Lithia was above and beyond! Professional....efficient....knowledgeable... and prompt! Top notch treatment from the first time I inquired to the moment I drove off the lot with a grin on my face! In addition, the payment program they offered was second to none! I will be back! Carson made a believer out of me with solid, proven knowledge and excellent customer care!! Very pleased! Thank you! I will drive my new Lincoln MKX with pride!

Review №74

Easy to work with. Not pushy like a lot of salespeople. Good prices.

Review №75

When I brought my car in for my 8:15AM appointment they took my car right away and made sure there was nothing else I needed them to look at while they had my car. They even drove me and picked me up from Emerado which is super impressive!!!! It was great service all the way around! The service attended made sure they washed my car and even printed out quotes for new tires! Over all great experience.

Review №76

Great staff an great service

Review №77

I had my car in for an oil change while in town from Fargo and Trevor was super to work with. Answered all my questions and helped take care of all the minor things I needed done. I expected to have a long wait since it was a Saturday afternoon and feel rushed by staff, but everyone was great. Even better, their prices were very affordable! I may just drive back for oil change.

Review №78

Everyone at Lithia was very friendly and helpful! They kept me posted throughout the appointment and fixed my issues in a timely manner.

Review №79

Nick & the staff were awesome

Review №80

Had a lost oil pressure/stop engine now message. I was all prepared for at least a sensor replacement, if not engine damage. Lithia told me that they believed moisture in the oil had frozen and fooled the sensor. A quick oil change and my truck has been fine for a week. Thanks!

Review №81

Buying experience was great, but the service department is garbage. Ive purchased vehicles all over the country and Ive never experienced a service department worse than Lithia Ford. Theyre not friendly and the service manager is standoffish. Ill be taking my car to Fargo for service. Its only an hour drive. Good riddance!Just to add! Ive purchased vehicles from Lithia Dodge and Lithia Toyota, which have had some of the best service departments Ive seen. Not sure whats up with that group at Lithia Ford.

Review №82

The service team always goes above and beyond to ensure that my vehicles are taken care of and that I have peace of mind.

Review №83

One of the many dealers that run the MONEY CARLO scam. You didnt win any actual money, they use deceptive wording. Please find a different dealer to support, these guys are massive scumbags and deserve to be shut down. I wouldnt be surprised if half of these are fake reviews.

Review №84

Had a great experience with Lithia.Nick Bergen was so nice and patient and lithia found us the vehicle we wanted.All the people involved in our experience did a great job- sorry I don’t know all your names. Lithia even drove our car to us the night it came in- wonderful service!! Thanks Lithia and Nick!

Review №85

Great service.

Review №86

Went to Lithia just to look and went home with a great vehicle!Great car shopping experience and awesome customer service. Everything went so smoothly from beginning to end our salesman Grant was great to work with!

Review №87

Good place to get your oil changed.

Review №88

Grant was very helpful with the trade in of my vehicle for a nice Toyota Camry.

Review №89

Friendly service staff, willing to go the extra mile by delivering my vehicle to me when the service was finished...Thank you Trevor!

Review №90

Pretty much your basic Ford dealership. Nothing really stands out good or bad, but prices seem a bit high at least on the new trucks. Parts department is pretty good and quick lube is at least decent.

Review №91

The service was great people were very friendly and answer all my questions when I decide to buy another vehicleI will come back

Review №92

They always get my parts.decent prices. ..most times. Sometimes friendly sometimes not. ..but parts guys are a little like ex wives anyway.

Review №93

Like most honestly I thought I would not qualify for any vehicles there BUT NOW I drive 2015. Dar was awesome in assisting me in the purchase of this car while my anxiety was through the roof and explained everything throughout the whole process. I love this car and Dar freakin rocks.

Review №94

It was great customer service. It was also the only place in town with the exact part we needed. Greatly appreciate the sincere hospitality and genuine kindness. The staff was so much fun and helpful.

Review №95

We went in to get an airbag recall replacement. Let me tell you they are all nice and friendly which is cool. When they were done the first time they had put a dent on the left side of the airbag trim, also It wasnt down all the way. So brought it back a second time and all they did is push down on it more. Its easy to se the clips arent holding or are broken and now that the trim is dented, Im going to have to buy another trim. I know it seems trivial a dented trim big woop well it is to me.Thats about $200 so I would just go somewhere else if I were you.

Review №96

Beau was so helpful each time we’ve worked with him. He made the process fun and easy! We love our new car.

Review №97

Friendly, respectable service. Got a great deal on a 2012 Nissan Maxima. Very attentive salesmen and service workers. Would recommend to others!

Review №98

Great place to buy or lease. Dar is great guy to work with. Service center and quick lube have always been good to me.

Review №99

My sister and I were in Grand Forks for a funeral. Family noticed I had a lug nut missing. Came to Lithia Ford because none of the auto stores had any due to newness of my truck. When I got there and told them my dilemma and the fact I was on my way back to Oklahoma I was sent to Trevor and he replaced my lug nut and made sure all the others were tight. Very friendly and courteous.I would recommend them to anyone.

Review №100

The crew st Lithia had never let ne down. They provide constant updates in the work they are doing and provide detailed information on services the offer.

36 Photos
4.3 Rating
  • Address:2273 32nd Ave S, Grand Forks, ND 58201, United States
  • Site:
  • Phone:+1 701-746-6411
  • Ford dealer
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Lincoln dealer
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–8PM
  • Sunday:8:30AM–8PM
  • Oil change:Yes
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