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Ed Napleton Acura
745 W Lake St, Elmhurst, IL 60126, United States
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Ed Napleton Acura
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T
Review №1

Mark Anthony is awesome and very knowledgeable; I am very satisfied with my purchase and the time he spent with me. All of the staff were very attentive, kind, and caring. Ive received so many follow-up calls regarding my satisfaction with my vehicle purchase (MY experience was AWESOME). Mark and all of Ed Napleton staff made this a truly amazing experience and I look forward to working with him in the future.

Li
Review №2

After speaking with teams at other dealerships, I can say the team here is amazing. From the moment we walked in on our first visit, Kevin at the front desk greeted us and made us feel welcome. Marco and Matt were extremely patient with us throughout the whole process as well. Marco even came in on his day off for our second visit! Great experience.

Ti
Review №3

I am a return buyer and loyal customer at Ed Napleton Kia Acura dealership and always satisfied with the top notch services. I always feel upscale. The attention and customer service provided by the manager, Connor, and sales associate, Vlad, are superb and unmatched! They both are extremely knowledge and left me feeling great about my deal. I’m highly recommend this dealership.

Ja
Review №4

Sebastian was a great salesman, he went the extra mile to help me find a car I liked and he was very patient with us. To close out our sale Nate helped us with going over all the paperwork and explained everything in detail the best coverage for my new vehicle, etc. He was also patient with us and EXTREMELY helpful. He made sure we left comfortable with our choice and satisfied with their service. Kevin the manager was also very generous to my family and I. We are very appreciative to the everyone that helped us and I love my new car very happy with my choice. Best experience I had for my first time purchasing a car with a dealership!! Thank you guys so much!!

Re
Review №5

We had a great experience at Ed Napleton Acura. After spending the day at a few other area Acura dealerships, we had just about given up on purchasing a new car. I called Ed Napleton, as we have family who purchased there before. I spoke with Connor and he was informative, encouraging us to visit the dealership but honest about the cars available and the price point. We decided to make a late trip to the dealership. Once there, we worked with Connor again, as well as Jesus. They worked with us to meet our needs on our trade in and find a suitable solution for our new purchase. I wouldn’t hesitate to buy another car from the dealership and would welcome the positive car buying experience we had with Connor and Jesus.

Ca
Review №6

Marco Morales And Matt were fantastic in negotiating an awesome deal with us. I recommend you coming and talking to them 👍👍👍👍👍

sh
Review №7

Thank you Jack for providing such an awesome experience! Everyone was awesome from the time I walked through the door.I appreciate Jack and the sales manager for going the extra mile to make sure I was completely satisfied with my purchase! Thank you again for everything!

Gr
Review №8

My experience with Ed napleton was fabulous. I came in Richie greeted us and sent us to Angel. I told Angel what we were looking for and he suggested a couple of vehicles starting with the Kia Forte. I’ve never heard of that car before yesterday. Needless to say my daughter loved the car! Financing with Jimmy was fast. Thank you Angel and Jimmy for taking care of us in finding my daughter a new vehicle!!!! Bosses…give these guys some raises!!!

Ka
Review №9

It was a pleasure doing business here. If you are looking for reliable salesman, Mark from sales is your guy. He was very helpful knowledgeable and professional. Answered all my questions and made sure the process was fast and smooth. Connor -The Sales Manager did great job as well - was quick and fair. Out of all nearest Acura salons I definitelly recommend this place !!!

Ra
Review №10

Came here with a desire to buy a new car with family. Immediately upon arriving I was greeted by Vlad, who was extremely helpful and informed us everything we needed to know about the vehicle. The billing and credit process was very smooth and very quick. Highly recommend this dealership!

Do
Review №11

Just finished an MDX purchase and worked with sales associate Anes and Sales Manager Matt! Fantastic experience. Both provided the highest level of concierge service and were helpful through the entire experience. We particularly appreciated Matt’s ability to navigate the process and get us to a good deal even before we arrived. We will buy from here again! Thanks team

mi
Review №12

I had a awesome experience with Mark Anthony very knowledgeable no pressure on sales help me find the right rdx Acura 2021 for my wife. She is in love with the truck already.

T.
Review №13

Very nice dealership! Although there was a misleading in price when I called than when us came in but the staff was super friendly and helpful not pushy at all. Mr. Wilson was helping us, searching for our ideal car and let us test drive. He was very professional and patient. Although we didn’t walk out with a car but felt so welcomed and appreciated. Definitely recommend this place if you want to buy a car.

Ju
Review №14

The best place to buy a car! I was attended by Marco Morales and he was very professional, he walked me trough this buying experience and make it look very easy, he even found me the best deal ever in a new car!! Highly recommended!

Ch
Review №15

Marco and Matt were great! The were helpful every step of the way. I highly recommend Ed Napleton Acura.

Mi
Review №16

Ivan was the best salesman that I have ever had in purchasing a new car. He listened to what I wanted and I was able to show me 2 vehicles that met my requirements. He was extremely informative and easy to talk through the purchase. He made the buying experience painless. I love my new Acura RDX - leather, panoramic sunroof, GPS and more than I could ask for in a car. Thanks for the great service and willingness to find what I was looking for. Matt the manager, and Jimmy the finance manager sealed the deal. I highly recommend the dealership for a new or used vehicles.

Br
Review №17

Returning customer. Purchased a new vehicle 2 days ago. Service is excellent. Ed did a wonderful job. Kept my child entertained while we test drove multiple cars!! Extremely happy with the whole experience. Definitely recommending this dealership to everyone!

da
Review №18

Worked with Wade on my purchase of a 2018 Audi RS3. Very attentive, very knowledgeable about cars that arent quite mainstream & all around, a solid experience. If youre looking for an Acura (or Audi), give Wade a call.

EV
Review №19

Andre Jr and Sr were amazing to work with. Im in love with my new. Thank you!

Ca
Review №20

UPDATE!! Very pleased with how Ed Napleton handled servicing my vehicle. Special thanks to Darian for making sure I was able to get my appointment scheduled and serviced. He was friendly and compassionate.---------Purchased a vehicle from them about a week ago, overall experience was nice and pleasant. However, a few days later the check engine light came on and Ive tried to get in contact with someone. Im still trying to get in contact with someone, hopefully this process is as smooth as the purchase process. Ill update later...

Ta
Review №21

Today we received stellar service from Clifton R. Clifton was very attentive, he listened to our needs and wasn’t pushy. He made sure the vehicle was available, clean and that we were comfortable the entire time. It was one of the best buying experiences we’ve ever had.

Se
Review №22

Ivan is the best!!! He worked with me until he got me in the car that I intended on purchasing when I walked through the door. He was so polite and so relatable with a great sense of humor. We spent about 1 hour completing the process ( mainly my fault, could have been a little faster), but Ivan stayed with it and seemly just as excited as I was about the purchase of the vehicle. The rest of the staff there were also nice and welcoming as well. Nice place! Thank you Ivan for your great job!

Fe
Review №23

Connor and Marcell fantastic at this dealership made the experience easy and painless I highly recommend asking for this two guys! And all the extra features and help! Amazing!

Me
Review №24

Marcell was very knowledgeable and helpful throughout the entire process. He was extremely patient and made the experience and quick and easy as possible! Thank you!

Da
Review №25

Andre is a top notch salesman. I had to show my gratitude to someone so personal throughout everything!

Да
Review №26

We bought a car Acura RDX 2021, a couple of days ago at this place.All employees and especially Vlad, were extremely helpful. He walked us through all paperwork and made our experience much more satisfying and positive. He answered all our questions and thoroughly explained all the details so that we wont have any issues in the future.Deservedly Earned five stars!

An
Review №27

The experience at the Napleton Acura dealership was amazing. Ivan Kayumov was our representative. His explanations were very clear and he walked us through the process stress free. There are no hidden fees, amazing service, and overall the dealership has great prices.

Sa
Review №28

Wilson was very knowledgeable and helped me decide on what to do with my trade in. He explained how leasing works and how I can benefit from it since I had negative equity on my current vehicle and I decided to go with a TLX lease for 36 months and look forward to doing business with them in the future. He did great!

Da
Review №29

Mark Anthony was my salesman.I was at the dealership for 5 Hours, he worked with me the whole time. He was diligent and patient. He got me the best deal possible and I couldn’t be anymore happier with my new SUV! He’s your guy if your looking to get a new car.

Yo
Review №30

They say the third times the one!Best experience ever with Wade Qin & Nate Winoker!both simple, quick, knowledgeable, honest & to the point.Thank you for making this an easy & quick experience !

Fe
Review №31

Marco the sale guy from this dealer did a great job Assisting on the purchase of our car I would experience thank you

Kn
Review №32

We purchased our 2021 Acura MDX a month ago. We had a great experience despite the fact we were hesitant to go there. To our very pleasant surprise, we were treated well. The financing process took a longer time than expected but at the end we were happy with the overall service. We got a really good loan rate, probably the lowest ever. The technology expert (cannot remember his name) was very gracious and patiently explained all amazing features of our new Acura. Thank you!!

A
Review №33

Went to Ed Napleton Acura the previous night to help my brother-in-law buy a 2021 Acura TLX. Our sales associate Danny was most helpful. Danny spent time with us to answer all our questions about the vehicle.With a thunderstorm it was pouring rain so he brought the car into the service garage so we could inspect and enter the vehicle for the test drive the car without getting wet.The sales price of the Acura was reasonable and Danny assisted with all the paperwork to complete the purchase. Then he made sure to get the vehicle prepped and my brother-in-law took delivery the same night.I would recommend Danny at Ed Napleton Acura. He treats his customers with respect.

Ma
Review №34

We went to Napleton Acura to trade in our lease and we were able to do just that!! Our salesman Clifton Ross was most excellent, he ran from building to building no less than 10x LOL. We drove away with the vehicle we came for and we are very happy. If you are looking for a vehicle check out Napleton Acura and definitely ask for Clifton Ross

Pj
Review №35

Had the opportunity to purchase Acura Rdx this past weekend and Marcell Randell really made it easy and help me get into a 2021 I recommend anyone who go there ask for Marcell you wont be disappointed.

Ti
Review №36

Awesome experience working with Mark at Napleton Acura! He went above and beyond to get us into the perfect car. He was attentive to the specifications we wanted in the vehicle as well as to our budget. Highly recommend going to see Mark for your next vehicle purchase.

Da
Review №37

Clifton gave me the best guidance. Clifton was really helpful to get my first car. Any questions I had, Clif was able to answer. I didn’t booked an appointment, but Clif was able to assist me. Would recommend going here again.

Ji
Review №38

We worked with Ivan yesterday and it was honestly the smoothest experience ever. He was very knowledgeable about all of the cars and I couldn’t have been happier leaving with my dream car yesterday. He was very patient and thorough with all of my questions answered as well. I highly recommend anyone to work with Ivan!

Ve
Review №39

Andre is still amazing. Appreciate you for helping me in every way! Really made everything easy!

Mu
Review №40

My father said working with Mark D was an absolute pleasure. He said he was extremely patient, and my father never felt pressured to make a decision. Most importantly, he said Mark is a professional who knows the car business inside and out and made the buying experience very enjoyable. He highly recommends you talk to him if you are considering buying a new or previously owned automobile.

Je
Review №41

Like many of the 1-star reviews, I had a similar experience my first visit to this dealership. Beware of hidden fees above and beyond the advertised prices. Honestly though, they really made it up to me on my second visit. Connor is an incredibly level, kind, and nice person and they have a great group of staff. Just go in prepared to negotiate and walk away if you have to. The experience I had today was so far from the first time I stepped in there that I’m giving them 5 stars. Connor and Sebastian took care of me. Dave and Mike gave me their warranty and finance spiel, but I had fun! They were both informative and what I expected from a dealership. It may have taken me 2 hrs to buy a car, but I walked out happy and with the car of my dreams. Like any dealership, do your homework before you go so that you’re making informed decisions about the services you do and don’t need. And be patient and kind, then they’ll give you the same respect.

Be
Review №42

Anes worked so well for us today in purchasing our new MDX. He was professional and knowledgeable and answered all our questions. I would buy from him again. Matt as well helped achieve the price we were looking for. We are very happy with our purchase.

Il
Review №43

I got there new Acura MDX Advance 2022. Thanks sale Wilson and financial agent Naton for a good job.

Bi
Review №44

Typical car salesmen pressure tactics which completely negates the desires of the customer.Me: Just trying to see if I like the carSales guy: what will it take to get you in this car today (ugh, please really dude)Me: I’m not buying a car todaySales guy: I’m sure we can work something out to get you driving the car home todayMe: I’m not paying 10-20% more for the car, I’ll just wait until the prices come down. But so I know where your dealership stands on the price, please give give me your numbers.Now sleazy sales guy: We can’t give you any numbers unless you’re will to drive the car home todayMe: ByeHey dealership manager, you just lost me as a customer forever!!

Ri
Review №45

What a horrible experience I got in this dealer, both the sellers and the manager did not want to help me with the purchase of the vehicle that I went to observe, because according to them they only sell the vehicles with their banks and they did not want to accept my bank with which I already had a loan Ok, MARCOS, GIOVANNI AND THEIR MANAGERS ARE SOME SCAMMERS WHO DO NOT HELP, DO NOT VISIT THIS DISGUSTING DEALER.

An
Review №46

I want to thank them specially Wade who helped me purchase my new Rdx awesome guys to do business with, they Went Above and Beyond with their customer service. I am 100% satisfied with my new purchase and 100% satisfied with the customer service they provide to me. Highly recommend them!

Ha
Review №47

Wade and Connor were really nice to us and gave us good customer service

Ja
Review №48

Great car buying experience. Ivan and Jimmy both helped us out and they did a great job making sure the process was smooth. We are happy with the car we got and the deal they gave us. Overall 5 stars all around!

Jo
Review №49

Wilson and Connor were great in setting us up with a brand new Acura. Both were extremely knowledgeable and able to answer all of our questions. Also very personable, which made the experience so much better. Highly recommend Ed Napleton Acura.

Ch
Review №50

Staff always polite and friendly. Location was clean and safe. They make you feel very welcomed and comfortable. My service member Alex was excellent. He was friendly, knowledgeable, and polite. I have never had a bad experience when visiting the dealership for sale and services. Ed Napleton of Acura is the best!

Me
Review №51

We had a great car buying experience at Napleton. Mark made the whole process go quickly and smoothly which we really appreciated since it was a weeknight. Definitely recommend working with him!

vl
Review №52

We had a wonderful experience at Ed Napleton Acura. We met an amazing sales representative, Ivan Kayumov. He was helpful, informative, and worked us through the whole process with details and explanations on all the technical specfications of the car. We took a pleasant tour around the area and overall, it was a great experience!

Da
Review №53

Good price and customer serviceWade and Connor

Ja
Review №54

We were looking for cars today and received excellent service from salesman Luis Guerrero. My mom was very pleased with the assistance she received from this young man, and after reviewing other vehicles at other dealerships we have decided to go back and purchase the car from him. Thanks Luis.

di
Review №55

Great place to buy your next car... I got my 2022 Acura MDX, go get your own... they have ample space and lot of inventory.... Staffs are friendly and so does Manager.. I worked with Mr. Wade Qin,, and he knows how to break the deal and makes customers satisfied with good deal in this critical times... Kudos to him and all the staff

Dz
Review №56

A huge thanks to Edmundas for helping me purchase my very first car! At first, I was hesitant on going into a dealership but as soon as I stepped foot into the lot, I knew that I made the right choice. Edmundas approached me in a very professional way and seemed like he genuinely enjoyed and knew what he was doing. He listened to everything I wanted and had to say and swiftly pointed me in the right direction and answered all my questions without hesitation. The whole process was very smooth and I felt like I was part of their family. I 100% recommend anyone looking for a vehicle to at least try this place out as they will leave you satisfied. Thank you once again for making something that seemed stressful into something that was very easy-going.

Ad
Review №57

I’ve been looking for a new Acura MDX for several weeks and the task has proven difficult with the limited supply. How pleasantly surprised I was to see that Ed Napleton had just the vehicle I was looking for on their website. Knowing that the website my not be updated, I called to verify the vehicle was available, and sure enough, was told it was and scheduled an appointment. This dealership is an hour drive for me, so wanted to make sure. Cannot even explain how upset I was when I arrived to be notified that I was lied to, and the car was not available, but that there were others. Since I made the drive, as upset as I was, I was willing to look. This was only to come to discover that because of the shortage, Ed Napleton is deciding to charge well over sticker price and well over the other quotes that I had received from any other Acura dealership. When I asked why such a discrepancy, I was told because they have stock and other dealerships don’t. Acura is a wonderful car, but if you are going to buy a luxury car, find another dealership. Shady is my best description.

Ca
Review №58

Shout out to the man Jack! Just bought my car last week and he helped me get everything I was looking for and didn’t push anything I didn’t want, such a reasonable place and so many cars to choose from.Thanks for everything jack! I wish you the best!!!!!

Jo
Review №59

Had a fantastic experience working Mark Didier buying our most recent car. Mark took the time to answer all my questions about the car, their programs, and put together the best overall deal. I happily recommend working with Mark to anyone looking to purchase their next car!

Ar
Review №60

Me and my family came in to buy my son a car and had a great experience. Marco was a very helpful salesman who tried his hardest to make sure we came out happy. Him and Matt were great to work with and I would definitely tell someone to visit this place if they are looking for a good experience.

Sy
Review №61

The whole car buying process was smooth and all the costs/numbers they presented were easily understandable. Our sales person, Dany was very helpful, friendly, and enthusiastic. Great experience.

Ch
Review №62

My family had a terrible experience with this dealership on July18, 2021. My daughter viewed a vehicle on their website which both her and her husband thought the advertised price would be worth the 2 and half hour drive to get there. They called ahead and confirmed the vehicle was available. After meeting with sales person, test driving, and the sales manager agreeing to fix a problem with the vehicle, they came back with a price $3,000 more than was advertised. My daughter was accused of finding that price on some shady site. She stated it was “their” advertised price. The sales manager then proceeded to say that the inflated price was the price any dealer charges to prep and secure the vehicle. After numerous “discussions “ my daughter and son-in-law said they would not pay a penny over the advertised price with the work completed that the manager had previously agreed to. We left without making a purchase. This dealership is pretty comfortable advertising a price and then trying to inflate it once they get you in the door. Clearly are proficient in running a scam. In hindsight I am glad this happened because they found a brand new model of the same car for the same price this dealership was trying to sell a used model for. Beware consumers since talking about this with friends this is not a new practice to this dealership. Will never buy from or recommend this dealership to anyone.

Ni
Review №63

Sales person (Wade) was courteous and responsible to my priorities. I told him I was just starting my process, and he helped me determine the type of car I wanted as well as lease options. There was zero pressure, and as a result I will definitely be going back when I am ready to make a purchase.

St
Review №64

Purchased a used 2018 Acura RDX. Car was in great shape. Abe Salazar was the salesman that helped me and he was a pleasure to work with. He is very professional and courteous. He upgraded my used car to certified pre owned and qualified me for 0.9% interest. I received a 7 year 100k mile warranty with the car. He was very knowledgeable and informative about the products at this dealership. I would highly recommend working with Abe for your new car purchase!

Ab
Review №65

I’ve never got such perfect customer service. Especially for car sales person, and Ivan did it and he was very helpful to get us what we were looking for and work through the whole process with us. Thank you so much.

mi
Review №66

Jack Hauger was my salesperson and he is amazing! Everyone at this dealship treated me with respect, and it was by far the best experience i have ever had buying a car. Id like to thank Kevin, one of the sales managers for all his help as well. 100% satisfied. They go above and beyond to work with you and make the process so much easier than other dealerships Ive dealt with in the past.

Sa
Review №67

Connor the manger was amazing! I had the best experience. Everything is super clean and everyone is super nice ! I will for sure be coming here for the next car I buy!

Ju
Review №68

I had a great experience thanks to Wilson Quinones. His patience and knowledge made the long process bearable, I drove home happy with my new Honda Pilot!

Pa
Review №69

Me and my family came in wanting to buy a car. Right away Marco was right there to help us and was sure to explain everything. This was by far one of the best dealerships to work with and I would definitely recommend this to anyone looking for a good car and a good experience.

Sa
Review №70

I’ve purchased many vehicles in the past few years from this dealership and when looking for a new car I always look here first. Matt the manager always takes care of me. Vlad is a great salesman. Both honest and great to do business with!

Ki
Review №71

Another satisfying experience at Ed Napleton! This evening, my son, a first time car buyer, came in with a car payment amount in mind, the car he wanted and a down payment in hand. We worked with Jimmy, very personable and helpful. He got my son into the car he wanted and the payment plan expected. Not a bad word to day. From start to finish we were treated with respect. Every question the first buyer had was answered, no matter the question. This is out second purchase here as a family in four years and we couldnt be more satisfied.

Ke
Review №72

Had a great experience here. They worked with us to get the vehicle we wanted and the budget we could afford. Our salesperson Marcell was fantastic.

De
Review №73

I was held for hours. They werent able to work with me and I asked for my key several times and they wouldnt give it to me. They persistently tried to sell me services I didnt want. And then afterwards told me that they sold the car to another dealer, and wouldnt work with me on the price I saw the car for online after 4 hours of talking. I actually asked for my keys in the first 30 minutes of negotiations because they werent selling the car for the price online. If the aim is customer satisfaction, it was missed horribly.

Al
Review №74

Had an excellent time purchasing my 2019 Acura RDX from Vlad in Ed Napleton Acura. He understood what we wanted and quickly provided us with awesome service. I would recommend coming here for your next car purchase.

Ma
Review №75

Thank you to Mark for your patience and providing outstanding service. I recommend 9/10 because he didn’t eat the baconator I offered him. Jk, 10/10!

Ba
Review №76

I was having problems with my new Acura 2022 MDX Aspec navigation running very slowly and taking forever to draw maps for destinations and rerouting. I had brought my vehicle into Napleton service numerous times, but the technicians believed the problem to be a necessary computer update that never happened. I was able to finally contact Nick Henry, the GM, who intervened for me. In one day he was able to have the navigation up and running perfectly. I cannot thank him enough for all he was able to do for me, taking the time to constantly keeping me informed of the progress! This is one great Acura dealership which I highly recommend!

Mi
Review №77

Just to call and to speak with a service technician is very difficult called 2 days and multiple times each day waited to try to speak with one for longer than 5 min. Morning and afternoon. I called another Acura Dealership to speak with their service dept. Easy no problem. They lost my business.

My
Review №78

Wilson Quinones is amazing he was very patient and helped clear up any mishaps. I highly recommend coming to him when trying to purchase or lease a vehicle he’ll do his best to work with you and he’s very respectful and makes sure that he’s listening and respecting what you want. Thank you Wilson!

Mi
Review №79

It was a great experience working with the staff over at Ed Napleton Acura. I have purchased there before and came back for a reason. The service is great, staff is friendly and I am happy with the deal I was able to get with them. Simply the best!

Je
Review №80

Purchase a brand new 2021 TLX, everyone I worked with was incredibly friendly and helpful especially Connor. The whole Acura sales and management are great!

Ra
Review №81

Connor and wade always been very grateful and been taking care of me!!!

Li
Review №82

Purchased from this dealer in the past and I was only there just to look, when Vlad approached and offered to help me. He walked the lot with me answering all my questions and before you knew it I was test driving cars. I fell in love with the new Acura RDX and bought it!! I honestly cannot stand the car buying process at all BUT this was a great experience from start to finish!! Thank you to the sales team at Ed Napleton for making the car buying process a fun and enjoyable time! Also, a shout out to the manager, Connor, who was also very helpful!If you are in the market for a new or used car, go to Ed Napleton, they have a good selection in their inventory and make sure you ask for Vlad! Most of all you wont feel pressured or rushed!

Ja
Review №83

Really big dealership with lots of vehicles to choose from. Modern updated showroom. Staff focuses on making their customers happy. Detailed communication throughout the whole process, weather it’s purchasing or service. Marta makes sure nobody leaves unsatisfied.

al
Review №84

Waden and Connor were helpful and clear about the purchase. Thanks you for the great service will definitely recommend them to my family and friends

Dr
Review №85

Great service, awesome pricing and good people to do business with. IVAN was my salesperson, he is very knowledgeable, polite, helpful, very easy to work with and he went out of the way to get me the best deal. Would definitely recommend them. They made the whole process very easy.

je
Review №86

I got my brand new Kia Soul with mister Ivan, this was one of the best days on my life, very good service and patience with us, my credit score wasn’t the best but anyways he work with me and make it happens! Thank you Ivan for all the help! 5 stars on this place and the nice employers how work here!

Na
Review №87

Worst, most disrespectful car buying experience of my life. Went looking to purchase a vehicle advertised online. To our shock, they quoted us at12k over advertising, after requesting to see the vehicles purchase price without any of their added services a 4k discrepancy remained. The salesman went to bring his manager over to us, typical move when purchasing, only to have him come back alone and say, sorry we couldnt make anything work. The manager obviously dismissed us and did not deem us worthy of his time. We drove over an hour out of our way to purchase their vehicle and it felt like we were kicked out for asking clarifying questions.

Ma
Review №88

Had Vlad Terletsky help me pick out a car, was very polite and helpful. Explained everything in detail and helped me pick out the right car for me. Great experience and good service with them.

Ro
Review №89

Never trust Ed Napeleton Acura. Never trust what they tell you!!! It’s all lies!! Where’s my car, was it stolen?We purchase a used, very expensive car From Sebastian on July 12, 2021.The car had some service issues and they we’re going to paint a couple of chrome parts black. We dropped it off two days later which was a Thursday and it was promised to have back 4 days later that next Monday. We been asking where’s are car for two weeks. We asked for progress photos of are car being workedon for days, got ok. Got nothing. Was are car stolen, was it damaged in a accident, don’t know. They always have a new excuse why our car is not ready. We went to the dealership tonight because they said they would have our car. Guess what no car. The manager said he will look into it.Buy from a dealer who you can trust!!!

Bo
Review №90

Very nice place and staff, especially Vladyslav, he helped me buy a car of my dream! Explained everything and made a process of buying a car easier than ever! Recommend it to everyone!

Al
Review №91

I work with darian and he’s nice and answers all ur questions regarding the unit. Hes good…

T.
Review №92

Mark at Napleton Acura was great to work with! He helped make the experience as painless as possible, by understanding what the pain points were and helped to solve them.

Aa
Review №93

Came to buy a 2020 ILX listed for sale on the website but the car was sold a couple days before. Jesus and Wilson helped me out to get a great deal on a 2021 model, and it was overall a great experience!

Ca
Review №94

Jeff was incredibly helpful, not pushy and answered every single question honestly. Didnt have to play the usual games like good salesman and bad salesman where they go back to their boss. Wouod buy here again in the future.

An
Review №95

Ivan was very informative and professional. He answered all our questions and was patient. Highly recommend him to anyone trying purchase a vehicle.

An
Review №96

Thank you so much to Ed Napleton Acura and specifically Darian Dorantes. They worked with our tight budget and I’m driving out of here with a beautiful new Acura RDX. They were great to work with and it didn’t take hours. They also offer military discounts which we took full advantage of.I highly recommend them

MJ
Review №97

Worked with Vlad on my new 2021 TLX A-Spec. Vlad was awesome to work with. Very nice, made sure I was comfortable through the whole process! Thanks Vlad!

Du
Review №98

Mark D at Acura, he is really helpful n friendly n kind. He is the best sell man.

Al
Review №99

Alexander Karadimas was the best. He took the time to talk with us about a purchase that we were thinking about making and was friendly and patient. He was genuine and anyone looking for a new or used car go see him.

ma
Review №100

Just purchased a 2019 RDX and I love this car! Alex was my salesperson and he was very personable, professional and a hard worker. I came because of the price I saw online, yes they did offer extras that I did not need or want but I understand that is their job as sales people. Yes we negotiated and in the end I drove away in the car I came for.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:745 W Lake St, Elmhurst, IL 60126, United States
  • Site:https://napletonacura.com/?utm_source=GMB&utm_medium=organic
  • Phone:+1 630-559-0447
Categories
  • Acura dealer
  • Car dealer
  • Car leasing service
  • Car service
  • Motor vehicle dealer
  • Used car dealer
Working hours
  • Monday:8AM–7PM
  • Tuesday:Closed
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–9PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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