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Mile Hybrid Automotive
5142 E 39th Ave, Denver, CO 80207, United States
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Mile Hybrid Automotive
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Kr
Review №1

Mile Hybrid has both done routine maintenance and extensive work on multiple vehicles for me over many years and they are the only ones I trust with my car. They are extremely reliable, reasonably priced, and give honest advice. They replaced my high voltage battery with salvage parts at half the price and double the warranty offered by the dealership. Years later when my catalytic converter was stolen they were able to replace it very quickly as well as install a guard, and helped with me with my insurance claim by communicating promptly and provided pictures for my insurance company. Eric (the owner), Leah and formerly Gary (the service advisors), and all of the mechanics there are exemplary in their customer service and quality of work. Cant recommend them enough!

Ka
Review №2

My review is prefaced with the statement that as long as my car holds up moving forward, I’ll use them again for any hybrid issues. It was here or the dealership (who said it would cost $169 just to look at the car). I had an issue with my Hyundai force stopping one day and my mechanic didn’t have the tools to fix what he assumed was a hybrid system issue. There are no other hybrid mechanics around, but they came highly recommended. However I was mainly seeing Prius and battery issues, and I wasn’t sure if they could handle my issue. They did! It was fairly priced, and if it solves my issue, I’m happy. However, they are very far away from me (not their issue, mine) and I do agree with other reviews that their timeliness can be an issue. I had read the reviews about this, so I was quick to contact them myself and ensure they were working on my car. To be honest, I think that’s important for you to do as a customer. I did get the sense more than once that my car had been forgotten about. Again though, just be aware of that, don’t avoid them because of it, because if they fix it well, fix it cheap, and the other option is the dealership, then I stand by my ⭐️⭐️⭐️⭐️ ⭐️ review!

Jo
Review №3

Bought my 2010 Prius. On the way home, my high temp gauge light comes on. Then my engine light! I get back just in the nick of time to discover coolants leaking under the car. In hindsight I should have pulled over immediately when the temp light came on, and next time I will, but it was a brand new car to me and Im used to warning lights coming on in my old car. Anyways I lucked out and made it home.It was 10pm so nothing was open and I had to try sleep knowing I may have just thrown away 6 grand on a lemon Prius. Around 2am, after reading endless horror stories on Google about 2010 Prius coolant leaks, I finally fall asleep.The next morning Im searching for a mechanic and find Mile Hybrid, and after reading tons of good reviews I give the dreaded call. I explained everything, just bought the car, private sale, and the news didnt sound good. I was told I could fill up my coolant reservoir and try bring it in if I thought it could drive and was told to pull over IMMEDIATELY!!! haha if the high temp light comes on. Half way to the shop, (coming from Broomfield) the high temp gauge turns on and I can smell burning. I pull over and like a dummy I almost blow my hand off opening the coolant cap. I give it a minute, refill the reservoir and now the car wont stay on. Starts, shuts off, starts, shuts off. Im about to freak out. I call and MHA sends out a tow truck for me.So after I finally arrive at the shop Im preparing for bad news. All the things I read about the night before are running through my mind, blown head gaskets, engines replacement, did I just throw away 6 grand. Well the wait was short. In 10 minutes the problem was diagnosed. A bad water pump.I almost started crying because I was at my breaking point. The money I spent on that car took me over a year to save. I literally drove halfway across the country to buy this car (Minnesota cars are rusty). If I had to replace the head gaskets or engine, I would have had to spend as much as I did for the car itself! Pretty much all my savingsI wanna say Im so thankful to have found theseknowledgeable group of guys who were not only honest, but cared so much about a total stranger.I wrote a long review because I really want everyone to know that if youre having a problem with a hybrid vehicle, you can call these guys and be confident that not only are they professionals at what they do, but they also have YOUR best interest at heart. Thank you guys at Mile Hybrid Automotive!Dan G.

Ri
Review №4

Ive been taking my 2008 Prius here since I arrived in Denver in 2015. Its now closing in on 400,000 miles and shows no sign of slowing down. Mile Hybrid keeps my car on the road. This repair shop is like none other. Unlike Toyota dealers, theyve never try to up-sell me on more service than I came in for. They are forthright, honest and transparent. B/c they only work on hybrids, they diagnose the problem quickly...usually in a matter of minutes. When it comes to complex hybrid cars, theyve already seen everything before and know exactly what the best fix will be and why. I wouldnt consider taking my Prius to anyone but Mile Hybrid. Affordable, too.

Lo
Review №5

Excellent customer service and they offer tons of help and detailed information if you ask. I came here to get a Prius battery checked prior to purchasing it about a year ago. Gary was super helpful and offered tons of advice and useful information to help us when purchasing the car. I even called in and ask for advice when finding other options and asked about pricing and he helped out of pure goodwill. Earlier this week, my girlfriend’s catalytic converter was stolen. I called Mile Hybrid and Leah was super helpful. Even though they ran out of catalytic converters (like almost everyone has), she offered a recommendation and the other shop had one in stock! It made the difference of having our car back in 2 days rather than 2 months. Everyone here has been awesome and have gone out of there way to help even when they don’t directly benefit. This is the first google review I’ve ever written, so I hope that helps speak to the service offered here. Thanks again!

Tu
Review №6

Nice staff, great service! They went above and beyond!

Mi
Review №7

Highly reccomend. Great service.

Er
Review №8

I cant say enough good things about Mile Hybrid Automotive. My car broke down on the way to work but the issue was intermittent. They worked the problem and got me back on the road. They also replaced my passenger window which had been broken by a thief.They are super nice and it shows that they care. As far as I know, they are they only true hybrid shop in Denver. Also, they dont try to gouge the customer with unnecessary repairs. I was pleasantly surprised at the cost of my repairs and will continue to use them for all of my repairs and services.Since the previous post I have used Mile Hybrid to fix an issue with my hybrid systemA different shop (the toy doctor) wanted to charge me $3500 for a new hybrid battery. Mile Hybrid figured out that it was corrosion I the wiring to the battery. Thanks so much to Byron, he saved me $3000 because he found the real problem.If you have a hybrid, dont waste your time somewhere else!

Co
Review №9

This was absolutely the best automotive customer service experience. I got the “check hybrid system” light and prius wouldn’t run. They got it up and going in 15 mins. Before my mpg was around 37, now my mpg is up around 48. Staff, they were super professional and polite. The staff could of charged me a lot $$$, but it was very reasonable.

Za
Review №10

The prices are very fair and the staff is super nice and knowledgeable. I highly recommend this place for Hybrid owners!!

Er
Review №11

Knowledgeable about Hybrid/electric and honest about what your cars needs are. What else can you ask for.

Gr
Review №12

Prompt, friendly service. Reasonable prices.

Br
Review №13

I always bring my Prius here and theyve always done quality work!

Ca
Review №14

I didnt personally have my car serviced here but I went with a friend to pick up their prius. She had her catalytic converter stolen and it was difficult working with insurance on coverage. But Leah just made the whole process so easy, she was super helpful and made sure we were getting the best price, quality parts and service. Worked with my friends insurance and really streamlined the experience. Super pleasant. Cant wait to come here with future car problems!

Mi
Review №15

Mike, Gary and the guys over here were awesome! Brought in my 07 Prius making some funky noises. They took good care of me and the car, kept me updated with what they found and fixed everything for a great price. Car drives and sounds like new! Highly recommend if you need to get your Hybrid looked at.

Mo
Review №16

Professional check up at affordable price.

Do
Review №17

Had an appointment for a diagnosis of a couple issues with my daughters Prius. They were able to take care of one issue & I got the quote I wanted, on the other one. Was done in a little over an hour. Leah was great to work with. They really know their stuff with these hybrids. No going back to the dealer. Mile Hybrid has all my business from here on out!

Mi
Review №18

This place is good if you want refurnished Prius hybrid battery but when you comes to beyond the battery maintenance they’ll never do nothing for you don’t waste your time . After a long hours hold they’ll tell you no problem with your car! Seriously?? I’m here because my car has problems!! Go somewhere beyond batteries

Er
Review №19

They are great people and service hybrid with the quality of A big shop

Je
Review №20

Honest, friendly, trustworthy. These guys genuinely care about you and your hybrid and they make it so easy to come back. Recommended 10x over, thanks to everyone there for being so awesome.

Ji
Review №21

This is one of those few places that I would love to be able to give six stars. If you have anything at all in terms of issues with your hybrid vehicle, then these are the only people to go to. Although theyve moved to their new location and are even better set up to help folks. They can chase down parts, they can do practically anything necessary to keep you going, and theyre completely supportive and professional. Finally, there are few people around anywhere that know as much about hybrid technology. Highly recommended.

Ka
Review №22

They know their stuff!

ma
Review №23

Good work, great price, and fast work. Great place to take your Prius or any Hybrid/electric, they know what they are doing and their pricing is fair.

Ev
Review №24

Mile Hybrid has the best customer service, Auto mechanics And the best people Ive ever Worked with when it comes to getting service on my Hybrid. I have never met a group of people with such work ethic and integrity not to mention their amazing prices.

Am
Review №25

Mile Hybrid Auto was very quick and totally transparent about fixing the battery on my 2007 Prius that would not start. I expected the whole process to take a few days but my car was back to normal in just a few hours with no hassle. I will definitely go to them again if I have any other problems with my car.

Ri
Review №26

Excellent service, these guys are the best! Honest and wont overcharge for things your car doesnt need. Quick service too. A+

Ha
Review №27

EDIT: My head gasket failed and the team at MH saved my butt again. They even patched, filled, and replaced my tire when they noticed my spare was on (because what pairs better with a failing engine than a flat tire too). Thank you again Mile Hybrid!!My cars “check hybrid system” warning came on the other night while my boyfriend was using it for work. Tired of being messed around with at other repair places I went to a recommended place (literally had a mechanic pull me aside at another shop and say “don’t come here go to mile hybrid”). I remembered that I told my boyfriend to limp it to your shop. I sent a Facebook message and got a response so quick! Instructed me with where to leave my keys and such. They called me the next morning and gave me my options including a remanufactured hybrid battery. They had my car done and road ready in under 24 hours from dropping it off. And I never even needed to go to the store myself! Everything was handled over the phone and now my car is working fine again. Thank you guys for making this so quick, easy, and affordable.

Va
Review №28

Worst company Ive ever dealt with.

Ha
Review №29

It was the best experience I had ever with a mechanic, super gentle, super honest, super knowledgeable, and way cheaper than dealer..... I am so happy that I visited them and I will always visit them for any issue, I really do honestly advise you to visit them you will never regret.

Cl
Review №30

Mile Hybrid may be Denvers best kept automotive secret. They have a customer for life in me (or at least as long as Im in Denver). They fixed my battery way cheaper than other garages because they build their own. When they needed a little more time than expected, they also did a free check on all my systems and fluids and a quick cosmetic fix that I needed, all free. (Another dealer had quoted $450 for that cosmetic issue!!)A few months later I ended up getting some warning lights again even though the car was running great. Took it in, and they just swapped out the battery while I waited, for free (they offer a warranty, no questions asked), no problem at all! Super nice guys too.Its rare that you find a car repair place that is genuinely trustworthy and with great customer service. While I waited I heard them give great advice on car purchases to other customers, they did free diagnostics, showed people easy fixes for any issues they might come across, explained potential warning signs, and so on. Im beyond impressed.If you have any issues with a hybrid car in Colorado, this is the place to go, no doubt about it.

MS
Review №31

Honored the timeline that they promised and fair priced

Am
Review №32

Hi, I’m got my car fixed here and tried to set up after hours pick up for my keys and can’t find them! I lyfted over here for $10 and would really like to drive my car home! I called the after hours line and no one picked up

Ma
Review №33

Quick descriptive and affordable. Got me in same day to fix a blower on 09 Prius

mi
Review №34

Gary and the team at Mile Hybrid are great. They have been taking care of my high mileage Prius for 4 years, they are always willing to help with questions and advice. Most recently I took my car there to get 4 new tires.I was so pleased when Gary reached out and let me know I only needed two tries and not the four I had planned on getting. Tell me another mechanic that will save you money and look after you like the team at Mile Hybrid? I will be a customer for life

St
Review №35

I took my daughters 2010 Ford Fusion Hybrid to Eric and his team because it wouldnt go into the Hybrid mode at idle or any speed under 45 mph. which it normally would. They were just great and got the car right in without an appointment, ran some diagnostic tests and within 45 minutes I test drove the car with the technician and it was fixed and is now running just fine. As a bonus the charges for the diagnosis and repair were very reasonable. I will tell anyone I encounter having issues with their hybrid to take it to Milehybrid. Eric and his team are just great.

Ta
Review №36

Sold my 2008 prius to them, easy and fast, seems like a very customer oriented place. Thanks for the help, Mile Hybrid!

Ma
Review №37

I never write online reviews, but I will make an exception for Mile Hybrid Automotive, because they are absolutely amazing! After an accident, they repaired my car and returned it to me in better condition than before the accident. The staff was extremely helpful walking me through the entire process and very understanding and patient while I was dealing with the insurance company. My car was ready faster than I ever could have expected! I highly recommend Mile Hybrid Automotive!

Pa
Review №38

I walked in off the street with my 2007 Prius needing a bulb inserted in the passenger side headlight. I had done it myself but didnt attach the clip properly - so the clip sprang out and was lost and the expensive bulb broke. They didnt bat an eyelid at my having the parts with me and within 40 minutes I was on my way - one very staisfied customer. Spotless waiting room and nice people too. Ill be back.

ch
Review №39

We’ve been going here for four years with our ‘05 Prius & ‘07 CRV. They’re always polite, informative, efficient, and have extremely reasonable prices. Highly recommended.

Tr
Review №40

These guys are great! Fixed my Prius for way less than the dealership and they were super friendly through the whole process. Highly recommended!

An
Review №41

It is a great place. People are caring and flexible. Prices are comparable to the market but service is outstanding. At first it might not seem much when you walk-in into the building, but keep in mind that they have mostly guys working in there. All people I had to encounter with were absolutely amazing, starting from the owner and to the last mechanic. They are willing to go extra mile to help you solve whatever issues you have with the car. Great place. All hybrid owners, you should definitely check mile hybrid out.

Du
Review №42

No exaggeration here, these guys and gals literally saved me $1800 dollars!!! I got 2 quotes prior in which both mechanics said my entire ac compressor needed replaced.After taking it to mile hybrid we soon discovered I just needed a new clutch on the compressor and with an oil change had the service done for less than $500!!These are the honest mechanics you’re looking for!! I can’t thank them enough and they will forever have my business and receive many referrals from us!Thanks Mile Hybrid!-CineproStudios

Ch
Review №43

Honest and trustworthy service! I cant believe I was going to the dealership this whole time before finding them. They will be servicing my car from now on

Ha
Review №44

STAY AWAY FROM THESE SELF PROCLAIMED HYBRID SPECIALIST. I have a detailed review of why Mile Hybrid Automotive earned themselves such a honest 1 star. please review the pictures that give a accurate timeline of events that lead to this review. STAY AWAY FROM THESE SELF PROCLAIMED HYBRID SPECIALIST

Bo
Review №45

Great Service and Great work. Replaced my hybrid battery in my Honda accord.

Ru
Review №46

Fast friendly service. Will definitely be a repeat customer.

Ar
Review №47

Been taking my 2010 Prius there since I bought it. Great care. Helpful and friendly service. service

Da
Review №48

These people are amazing. I was having troubles with my Prius. I took it to Mile Hybrid Automotive because I read so many reviews that said how awesome this place was. While I did have to bring the Prius in a couple different times for the same reason, this place was amazing every time. Theyre very personable and genuine. After the first couple attempts at fixing the elusive issue I called them up again to find out that they warranty their work. They picked up the car from my work, kept it for a couple extra days to get to the bottom of the issue AND made sure the issue didnt rare up again. Afterwords they brought the car back to me and didnt charge me, because as they said, they warranty their work. If you need work done on a hybrid, I would highly recommend these guys. Ive never had better service from and automotive shop before. Thank you guys!!

Am
Review №49

I had hopeful expectations after reading all these great reviews. Sadly, I cant share the same sentiment. Called and booked apt for a 120,000 mile service, which was noted by Gary via phone call. Took car in at 8 am, again said I wanted a 120,000 mile service and my headlight checked. That was entered into a computer. Called around 2:30 about status of car. Gary didnt know. He called me back, told me all I needed was a headlight. I said and the the 120,000 service? Silence. a pause. Then oh yeah...itll be ready by 5:00. Then almost immediately get a text, saying that if I want that service, car will need to be kept overnight. It takes two days to do that service? Bottom line--somebody forgot, didnt want to own up to it, and not handled well by Gary. Wont be going back. Just make sure they know what you need done. Confirm it. A lot of times.

nj
Review №50

Can’t recommend these guys enough. If you’ve got a hybrid of any sort, or a Toyota, this is the shop you should be using. They specialize in hybrids and started out just doing battery refurbishing but now do all types of service.Super friendly and knowledgeable staff with a ton of experience in the automotive industry.We took my wife’s 2013 Highlander Hybrid here recently when she was getting pretty random no-starts in the late fall. We’d had same issue last year after Xmas when car sat for a week, and it was super cold. I fixed it that time by removing battery cables and cleaning the connections.So we knew it was probably a bad battery, and sure enough when they tested it it was junk. They replaced the weird AGM battery for half the price the Toyota dealer quoted. They also did an oil change for like $18, although I did supply the filter and Mobil 1.Almost forgot, they also scanned my old dodge pickup for me recently, so go there, support local businesses who are actually giving their customers good service and value.

Me
Review №51

We were on a cross country road trip to Rocky Mountain National Park and our Prius broke down near Denver on our way home. We called several different mechanics before Mile Hybrid that were closer to where we broke down and none of them could even look at our car for almost a week! Gary at MH assured us they could look at our car as soon as we brought it in and got us repaired within two hours, for a reasonable price. Eric - the owner, who worked on our car clearly explained what was wrong and what our options were. All in all we couldn’t be happier with our experience with Mile Hybrid!

St
Review №52

Great service! Honest and reliable staff!

Le
Review №53

Really amazing people work here. My mom has been taking her Prius here for years and has bought multiple cars from Eric, the owner.Over the years her dog has even developed a relationship with the mechanics and doesnt like to leave when its time to go.As a mechanic - amazing/ fair priced / knowledgeableNo one else knows more about hybrid and electric carsCall for appointments, expect to hang out and have a chat with some coffee.They also have rides available to work or home if you need and even a loaner car on first come first serve basis.

Ki
Review №54

The customer service is Awesome. The best place for service. The prices are great!!

Ge
Review №55

Amazing place, they really know about hybrids, and very kind personal

Al
Review №56

The team at MileHybrid are honest, kind people who do a wonderful job. I highly recommend

Ja
Review №57

Mile High Hybrid is the only automotive repair shop that I trust with my vehicle. I’ve been exclusively using Mile High for everything when it comes to auto repair including multiple break jobs, electrical issues, timing belt replacement and a steering wheel replacement. I live up in Boulder and still make a point to only use Mile High as my automotive repair shop. I highly recommended their services.

Ke
Review №58

I have known Eric, the owner for about 5 years. His work and integrity is unmatched by anyone I have ever known in the Auto repair business. If you have a hybrid car, this is the ONLY place you should take it.

ag
Review №59

Highly recommend, very friendly people . Thank you everyone.

Ri
Review №60

They are only good for oil changes and basic stuff,They kept my car for 3 days to do a failed diagnosis, i took the car to the dealer, they found the problem in a couple hours!

Ad
Review №61

I recently had Gary and his crew swap a used engine into my 2010 Toyota Prius after I had a head gasket failure. Not only was their price about $1k under what two other shops quoted me, but they took delivery on Friday and had my car back to me on Weds of the next week with an outstanding warranty. Most simple jobs on cars I can do, but if I ever have another major issue with a hybrid, I wont go anywhere else.

St
Review №62

Went today after reading all these awesome reviews and was very impressed, so let me add one more 5 star review. You def know youre there based of the number of Prius in the parking lot. I asked for 3 services today. I originally went in to have my AC recharged after I had replaced the condenser due to rock chips and didnt want to mess with the AC myself since our AC compressors are a bit tricky to do. I also asked them to give the car a simple inspection to look for issues as well as run a diagnostic to help figure out an issue I was having with the radiator fans. He ran that and explained it thoroughly. Im pretty proficient with the mechanics of this car but it was nice to hear more specifics about the issues. He also showed me the charts of the diagnostic. They were awesome and actually really fast. Also they have a mostly Prius salvage yard back there so if you need some body work or something they can probably sell it to you for way under other shops prices. I will def go here again when my car needs something. Lastly, they didnt charge me for the inspections.. Very happy with their service and highly recommend them to anyone who needs hybrid service.

Mo
Review №63

The best customer service Ive ever received from an auto service place. These guys are so knowledgeable and actually take the time to talk to you and answer your questions. Highly recommend!

Ta
Review №64

Love this place! Ive taken my Prius in every time it needs something more than just an oil change. Last time we were in, I was having an AC issue that nobody in town could seem to resolve, including a big name AC shop. Took my car to Mile Hybrid and they solved the problem for 1K less than any other estimate I had. Its great that they have so many scrap hybrids right on site because they can usually grab you a used part for much less than you would pay for a new one.

Ma
Review №65

Seriously my favorite humans. So honest and helpful. They’ve guided me through repairs, hybrid purchases, and more.

ha
Review №66

Honest shop! Thank you so much

Jo
Review №67

Great group of guys here. The shop is not much to look at, but dont be fooled. Take a chance and youll be rewarded with great service and a knowledgeable and friendly staff!

Al
Review №68

Quality work in quality conversation. Group that really knows how to treat customers with respect. I went in for an oil change and felt immediately comfortable. The waiting room has Wi-Fi and beverages for loyal customers

Ch
Review №69

These guys understand the most fundamental part of any business - HONEST Customer Service. We had an issue with our 2004 Honda Civic Hybrid and they offered us several options to make it better. They got it fixed and we are very happy with the work! Soon after that, I talked to Eric and Andy regarding upgrading my business and adding a hybrid vehicle. I was driving a work van and getting 14.8 MPG, and that had to change ASAP. We put together a plan, and I now have an excellent Ford Escape Hybrid for my business. Talk to them about your Hybrid needs - they can help - and they will.Chuck Turner, Owner - David N Goliath Painting

B.
Review №70

Really disappointed. Had a great first experience with excellent service and price only to return for a horrible second service. Dropped my car off at 11AM for an oil change and scheduled a 4PM pick-up. I then returned at 4PM only to find out my car hadnt been serviced and no one even called. Im now left with a car that still needs an oil change and am additionally out 2 hours of work and $40 in Lyft rides. Thought I had finally found an honest, reliable auto shop, but nope-the search continues.

Jo
Review №71

The solved the problem with our Prius that others could not.

Ši
Review №72

These guys go above and beyond. I’ve been having my car serviced by MH for over 3 years now and so glad I finally found auto care that’s fair, but these guys are beyond anything I ever thought auto service could ever be. They go the extra mile and really care about what they do. If I could give these guys 11 stars I would.

Co
Review №73

Called them today with an issue I was having after changing the head gasket on my 2013 Prius V myself. I figured I would get blown off like the dealer did. Quite the opposite ... They were super helpful and Brian knows his stuff ... after telling him the symptoms, and verifying the timing was correct, he says It sounds like you forgot to connect the hose behind the intake . WOW !!! I would have been pulling it apart and working on if for a very frustrating week and probably still not seen that ... he was absolutely correct. Put it all back together and it started right up and stayed running .I do a lot of my own work, just because I cant afford a shop to do it. But, when I do need work I cant do, or parts, I will definitely be coming to them.Just the 5 minutes they spent helping me on the phone, made a world of difference to me .. thank you.

Je
Review №74

Eric is genuinely interested in helping the customer. On top of that he and his staff are knowledgeable and fair. A fine example of an American small business. Highly recommended.

he
Review №75

Awesome service

Ch
Review №76

Mile High did a great job replacing the water pump in my 2008 Toyota Prius. Gary was a great help and the entire staff is very knowledgeable about hybrid cars. Expect a good job and quality value with a good price.

sh
Review №77

They do not even deserve one star review, DO NOT take your car over there at all, Worst customer service I have ever seen, They broke my car but they didnt accept and take responsibility for it and they want to charge me double to fix it, No communication and holding the car over the month and telling me to take my car or pay storage fee !! They are not reliable trustable and knowledgeable. This is the most RIPPED OFF place to fix the car and I dont recommend anyone go there.

En
Review №78

Worst customer service ever! I had an appointment to get my car’s MFD fixed, so I arrived on time. After I waited almost one hour, they installed a non-working old display and told me that they don’t have the right part. So, I was told told to come back after two days. I came back two day’s later and they told me that they didn’t not order the part yet and I should come back after two days. I was upset, so I ask why they keep wasting my time. He told me that he will throw me out of the door if I talk to him like that. The way he talk to me was unprofessional and disrespectful. I would not expect this kind of behavior from a customer service agent. BTW the only reason I went there is because they are cheaper than Toyota dealers. I would never take my car there again. I rather pay more and take it to Toyota dealers.Response to the comment belowYou should have ordered the right part before my first appointment and install it in the first place. I was able to control the air conditioner before you install that dusty old MFD. I made an appointment and you installed a non-working old MFD and you want to charge me for that? If you didn’t plan to install and charge me for that old MFD, how come you didn’t order the right part ahead of my appointment? Also, this is about you threatening to throw me out of the door when in fact all I did was ask you why you wasted my time.

Da
Review №79

I have owned 5 toyota Prius and have brought all of the to Mile Hybrid for years. They really know their stuff on hybrids. They have always been honest and fair. They have connections to source new and used parts. They are also a dealer so if you are looking for a Hybrid you can just let them know and they will track one down and check it over to make sure everything is working great. Most dealers do not know much about the batteries and hybrid systems which can cost a lot to repair and replace. These guys are great!

Ni
Review №80

Good mechanics are hard to find. These folks are brilliant.

Da
Review №81

Ive taken two different Priuses to Gary at Mile Hybrid, and each time he was knowledgeable, communicative, and the work was completed promptly and expertly and the prices were reasonable. I will certainly return next time my car needs service.

Ha
Review №82

DO NOT TRUST THESE SELF PROCLAIMED HYBRID SPECIALIST ABSOLUTE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. GARY IS A JOKE

Ch
Review №83

Ive brought my 07 Prius here twice so far and will continue to as long as I own a hybrid. Eric, the owner, and Gary, a service advisor there, both have been great to communicate with as well as show strong integrity. Prices are reasonable and they do exceptional work.Added bonuses: open on Saturdays; depending on how busy they are, they sometimes can drive you elsewhere(such as home); theres a hybrid salvage yard next door to them, so they can often provide you with replacement parts immediately and less expensive than retail.Whether you live in the area or are just passing through, this is THE PLACE to bring your hybrid to.Great suggestion: if youre not local or cant make an appointment to get your hybrid in, call the shop and ask if they can refer you to other reputable hybrid shops where you live. They might know of a trustworthy alternative.

Ro
Review №84

Good deal on a used Prius. Great Service team. Knowledgeable staff. Go to place for hybrid car service!

Ti
Review №85

Good people great place to take your hybrid for service.

Nu
Review №86

Nice place with a highly skilled mechanics but very expensive.

Ra
Review №87

The only place in Denver to come if you have a hybrid vehicle. Eric and his team can keep a Prius on the road over 500,000 miles, and have helped my 2003 Honda Civic keep some good life in her, yet.

Au
Review №88

Great experience with them fixing my Prius

Al
Review №89

Honest folk that take good care of my Prius.Jan 2020 update, now my dad brings his Prius here. I really cant recommend these folk enough. Today I called to schedule an oil change and ask about a noise. I was told quite reasonably that Id need to schedule the oil change out a week but swing by to get the noise listened to.Find out the noise was a piece of plastic, but since the car was already lifted, do I want to do the oil change. Wow, Mile Hybrid continues to take the best care of me and mine.

At
Review №90

Best service in town and very friendly people with high quality service. Highly recommended.

Gr
Review №91

Reading the other reviews, I was also encouraged to give them a chance at repairing my 09 FEH.On the road again, with the drive home 100+ miles, over three passes, these folks are on it. My car is flawless.Mike, and Gary, upfront, are as nice as they could be. The techs also apparently know what the heck is going on.Pleased to see only a few FEH in the parking lot, I feel sorry for all the prius owners.Happy hybrid day! Since this date is otherwise unclaimed, I am declaring a happy hybrid day! September 25, for eternity.Thank goodness for the speciality of Mile Hybrid!

Tr
Review №92

Just got work done on our Prius and had good service up until picking the car up. Unauthorized work was done on the car, which we went ahead and paid for anyways, but once we drove away we noticed a $200 tent was missing out of the back of the car. When we went back to get the tent, Gary refused to talk to us at all or help in any way. When the police arrived he drove away right when the police got there. Whether or not they stole the tent, we do not know. But the car was left in their care and was unlocked when we pulled up, which would be a case of negligence. I am very disappointed with how it was handled at the end and would not recommend that anyone go there.

Jo
Review №93

They have helped keep my wifes Prius running and on the road.

Ru
Review №94

Great service, caring people

K
Review №95

Excellent customer service and work

An
Review №96

Those guys know what they are doing at 1/4 the cost of a dealer!

He
Review №97

My prius broke down in Morrison and I was stranded--wife out of town, no functional car, and 1 child. Mile Hybrid helped me with all the logistics, repaired the car (and some additinoal things that were not working), and dropped it off at my house. fantastic service!

Ro
Review №98

Excellent Service, High Level of Expertise, Great ValueYou probably have a sad tale to tell after your IMA light came on and the Honda dealer pronounced your beloved Insight DOA (unless, of course, you wanted to fork over nearly $4K) - especially if you had a factory re-built POS that craped out early. These guys are the alternative to an untimely interment! They can give you an out-the-door price immediately (and it actually sticks). They promised a good product that would be even zippier than the factory original - and that was apparent within the first half mile. I cant speak to the long term, but Im pretty happy now!

Sa
Review №99

This company is excellent. I have taken my 2007 prius hybrid to have some pretty expensive work preformed twice now, both times I have been extremely satisfied with the service done to my vehicle and the honest and straight forward customer service I recieved from everyone Ive interacted with. Recently my oxygen senor malfunctioned causing my master warning light to come on. I had it towed to the dealership I had purchased it from (a little over a year ago) because I had bought a two year $450 warrenty along with the car. My warrenty did not cover fuel sensors, I was quoted $700 to fix it on top of a $110 diagnostic fee. I called Mile Hybrid obviously upset and Gary had me bring in the car that day, quoted me $480 ($60 more than the seemingly worthless warrenty) for both the sensor and spark plug replacement, which he explained was most likely the cause of the malfunction. The work was done less than four hours later by technition Bryon. I will not take my car anywhere else again. Thank you guys so much, once again you have saved me literally hundreds of dollars and tons of stress and hassle!

Da
Review №100

Friendly, knowledgeable people providing great service.

Information
40 Photos
100 Comments
4.5 Rating
  • Address:5142 E 39th Ave, Denver, CO 80207, United States
  • Site:https://milehybridauto.com/
  • Phone:+1 720-445-4357
Categories
  • Auto repair shop
  • Car battery store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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