Our check engine light came on and so we scheduled an appointment at Phil Long Ford that was a week and a half out. They told us that they would need our truck for 1 to 3 days to diagnose the problem. After 3 days they told us that it would be another week or so until their engine mechanic could take a look at it to figure out what the problem was. A week went by and then it was another week until the mechanic was actually able to look at it. We were 8th in line and it took two weeks to look at the engine. I feel like the scheduling could have been even a little more precise. They told us that there were no loaner cars available due to the shortage of vehicles. So we had to pay for our own rental car while our truck was at the dealership. When the engine mechanic finally did look at our truck and diagnose the problem it only took one day to fix it. I would be hard-pressed to bring my truck back to Phil Long Ford service department. They had our truck for a total of 3 weeks.

Communication could have been better. Other than that services were preformed and haven’t had any other issues.

I wouldn’t use them again. They try to up sale you on parts, even if you have a warranty. The staff is dismissive. The work they do is also subpar, they like to do quick fixes and charge for a full service. My problem was with them not covering a bent wheel, not properly fixing a control arm, and hassling me about warranty coverage on a clearly broken speaker. Find a better service center.The customer service is flat out bad - no responses with multiple follow up before I wrote this review.Sales was great though!

Dwayne Callaway is totally the best that Phil Long Ford has. Sherri who handles the loaner cars was very nice and helpful.

Wayne always manages to get the job done and keep my buses on the road when I need them.

Very helpful and kind