I got my car sanitized and disinfectanted through Uber.Theyre very friendly and informative about the whole process. Great service! Thank you!

They provide courteous and friendly services. Good location to conduct business transactions.

Security and employees are always polite and helpful.

Scheduled a 2:30 appointment and didn’t leave with a vehicle until 5:45 pm. Worst experience at a lyft hub. Electric vehicle seemed like a good idea but the battery drains incredibly fast and spend more time charging the car than driving for Lyft. Horrible experience renting and I’ve been driving with lyft for 3 plus years using my personal vehicle. Definitely renting through hyre car next time.

Chris Customer Service skills are unmatched! His kind heart and willingness makes the difference!

I took a FEMALE friend here to pick up her car for Lyft and its just like the LYFT HUB in downtown Atlanta. It didnt take her long to get her car at all.

Its not Manheim Metro Atlanta any more its Privet Atlanta now

Lyft cars. Didnt like couldnt CHOOSE rental car

Dropped off lyft car. lyft always find ways to charge extra when returning their cars. i would never recommend people to drive for lyft or uber. the administration make much more money than drivers. not unless you are unemployed, this might work out for you.

Really great place and the people are really nice to you

All the bosses are very unprofessional and they curse at new employees just starting for not knowing what they suppose to do. And the bosses are the ones thats really unprofessional they even curse at the as well customers

Its great service and friendly staff

Pivet... Cox Automotive! Only the best!

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. Theres no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadnt been paid for!! I was told theyd do some research and get back to me shortly. Irritating but I wasnt worried. A few hours later theyre calling back. I am told Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! Its clearly an error that a gate pass was issued and title was mailed. WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my paid cash receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the SALVAGE-YES OR NO line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if its sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a notation as salvage/prior theft recovery in the Separate-window-opening Seller Comments button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesnt matter one bit that the MAIN summary page showed SALVAGE-NO, so its *MY* problem now. BTW: the car brought clean title money. Thats a nice little trick to offload a salvage vehicle for clean title money, right?!C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldnt bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY won the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didnt get the car. Wow!D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESNT EVEN RUN!! Wow!Im furious. And Im not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasnt running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars dont EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Lets try again next week... Lol.Its laughable, truly!!!

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

To load a damaged car you need to pay a forklift fee $25. That would be ok if they can add it to your account or accept credit cards/cash. But they accept ONLY money orders. That makes things so much difficult. Please start accepting credit cards or cash or add a forklift fee to the buyers account like other Manheim locations!

Employees are rude and disrespectful. This place is a scam.

Great place to buy used cars from that needs a little work

I think Atlanta needs helpI will avoid 75 alwaysIts the worst city traffic Ive ever been in. It was Los Angeles, Baltimore and New York city combined in one. We were detained 3 hours because of traffic and crashes

Auto auctions are the only place to get dolled up and spit out

Ok I guess could be better

Is the auction open to the public?

It was completely unorganized.

Security sucks and parts get stolen off your car after inside their gate. Busy place but i have to call and call to get something corrected.

Fast Service

I was but after reading the comments....never mind.

Lyft car rental pick up

Great experience

Dealer auction that I believe has days for public auction

Badly unorganized

Long wait time

Poor management the manager and the facility is poorly run people going to lunch same time truckers can not be loaded and unloaded on time . They should have kept the original inoperable lot next to college park.

Funny

Very friendly staff

A-1 experience

Fair